Supreme Heating Novamax09 Quick guide

NOVA-MAX FULL INVERTER
SWIMMING POOL HEAT PUMP
Installation and Instruction Manual
Please read this manual carefully
before installation, operation or maintenance.
1300 787 978
supremeheating.com.au

CONTENTS
1. PREFACE··················································································· 1
1.1. Symbol················································································ 1
1.2. Safety··················································································1
1.3. Warning··············································································· 2
1.4. Attention··············································································3
2. OVER VIEW OF THE HEAT PUMP······················································ 4
2.1. Transportation······································································· 4
2.2. Accessories··········································································· 4
2.3. Technical Parameter································································ 5
2.4. Dimension············································································ 7
3. INSTALLATION INSTRUCTION·························································· 8
3.1. Installation Distance································································ 8
3.2. Installation of Drain Hose·························································· 8
3.3. Installation of Water Connection················································· 8
3.4. Installation of Water Pipe·························································· 9
3.5. Layout of Water System···························································· 9
3.6. Electric Installation·································································· 9
4. TESTING·················································································· 11
4.1. Inspection··········································································· 11
4.2. Trial Running········································································11
5. OPERATION··············································································12
5.1. Icon and Key Description of Wire Controller···································12
5.2. Operation Instruction of Wire Controller·······································14
5.3. Operation Instruction of Wi-Fi Function········································ 20
6. MAINTENANCE AND WINTERIZING················································· 31
6.1. Maintenance········································································31
6.2. Winterizing··········································································31

1
1. PREFACE
Thank you very much for purchasing our heat pump. We sincerely hope that the product can
provide you with a comfortable user experience. by starting, please read this manual thoroughly
and keep it carefully for future usage and maintenance.
1.1. Symbol
Listed below are some important symbols that should be strictly followed.
The refrigerant used in this equipment is flammable. Refrigerant
exposure to an external source of ignition is possible to cause a
fire hazard.
Carefully read this manual before any operation.
This manual comes with critical information on installation,
operation, and maintenance.
Service personnel should refer strictly to this manual for the
installation, operation, or maintenance of the equipment.
1.2. Safety
a. Please keep the main power switch away from children and avoid children's contact.
b. Please turn off the main power in thunderstorm weather to avoid equipment damage or short
circuit.
c. It is forbidden to light an ignition source near the equipment during its operation.
d. If the refrigerant leakage occurs during installation or usage, any operation should be stopped
immediately and a service man should be called for inspection.
e. Do not put your fingers into the air vent. The fan running at high speed will cause serious injury.
f. Do not touch the edges and fins to prevent from being cut.
g. Do not operate this equipment with wet hands to prevent electric shock.
h. For the safety of the user, it must be properly connected to the ground to prevent the risk of
electric shock in case of leakage of electricity.
i. Do not touch the refrigerant pipeline with your hands to avoid scald.

2
j. If high-temperature work is to be performed on this product, appropriate fire extinguishing
device, such as dry powder or carbon dioxide fire extinguishers, should be available.
k. Do not clean the machine while the power is on. Please turn off the power before cleaning.
Otherwise, it may cause injury due to the high-speed fan or electric shock.
1.3. Warning
a. For repairs please contact a service man. The repair process must be done in strict accordance
with this manual. All maintenance operations by non-professional personnel are prohibited.
b. Misoperation may result in injury to personnel or damage to equipment.
c. Please make sure that water flow is built up before starting the unit. It is forbidden to start this
equipment before the water flow has been established. Otherwise, there is a risk of damage to
this equipment.
d. In winter or when the ambient temperature drops below 0°C, be sure to empty the water from
the heat pump if it is not in use. Otherwise, the unit will be damaged by freezing, in which case
your warranty will be voided.
e. When there is a need to cut the power for repair, wait for 1 minute after power is off before
touching the circuit board, to avoid capacitor discharge resulting in electric shock.
f. The heat pump must be stored and transferred vertically in its original packaging. If this is not
feasible, it cannot be operated immediately after it has been properly placed and must wait at
least 24 hours before being powered on.
g. This equipment is not intended for direct use by children. Children must be supervised by an
adult while using it to ensure their safety.
h. The correct power supply, voltage, and frequency must be confirmed before installation.
i. Please connect the power cord accurately according to the wiring diagram in this manual to
avoid burning the unit or catching fire.
j. Improper installation may result in fire, electric shock, equipment falling, or water leakage.
k. Make sure no water penetrates the electrical components.
l. It is forbidden to store flammable, explosive, and toxic substances in the place where the unit is
used to prevent accidents such as fire or explosion.
m. Please do not place objects that will obstruct the airflow near the air inlet and outlet. Otherwise,
it will affect the efficiency of the equipment and even cause the equipment to report
malfunction and stop operation.
n. Do not use any method to speed up the defrosting process or to clean the frosted parts, as this
will cause risk of damage to the unit.

3
1.4. Attention
a. Please examine the heat pump carefully and confirm whether the product has arrived in a good
shape, with fixed screws, and a full range of accessories after you receive the product.
b. Unpack the heat pump before formally installation by cutting the packing tape, taking off the
packaging, and removing the bottom wooden pallet. Plastic packing bags and tapes should be
properly handled, and do not let children play with them.
c. If you suspect a refrigerant leakage, remove or extinguish all open flames around the equipment.
d. Installation and maintenance of this product must be carried out in a well-ventilated area.
e. Please install this equipment under local laws, regulations and standards.
f. A circuit breaker must be installed between the equipment and the user's power supply.
g. Check the surroundings of the cable to ensure that it is not exposed to abrasion, corrosion,
crushing, sharp edges or any other adverse environment. The cable needs to be firmly
connected to avoid loosening from constant vibration of compressor or fan, etc.
h. It should be ensured that the equipment is firmly installed.
i. If a leakage is found in the pipeline connected to the water inlet and outlet, the equipment
needs to be shut down immediately.
j. Set the proper temperature for a comfortable experience, either overheating or overcooling
shall be avoided.
k. To optimize the heating effect, please install thermal insulation on the water pipes.
l. A pool insulation cover can be used during the heat pump heating process, which can help
improve the heating efficiency of the heat pump.
m. If a power failure occurs during operation, the heat pump will automatically restart when power
is restored.
n. When the heat pump does not operate properly or reports a fault code, stop operation and
contact service personnel.
o. Only use manufacturer-specified parts for replacement of components.

4
2. OVERVIEW OF THE HEAT PUMP
2.1. Transportation
a. When storing or moving the heat pump, always keep it in an upright position.
b. Do not lift up the water union when there is a need to move the heat pump, as it will damage the
internal titanium heat exchanger.
2.2. Accessories
After opening the package, please check that you have all of the following accessories.
User Manual x 1
Rubber Feet x 4
Drain Nozzle x 1
Drain Hose x 1
Water Connection x 2

5
2.3. Technical Parameter
Table 1
Model No.
Novamax09
Novamax15
Novamax18
Advised Pool Volume
m³
20~45
40~70
40~80
Performance Condition: Air Temperature: 27°C, Inlet / Outlet Water Temperature: 26°C / 28°C, Humidity 80%
Heating Capacity
kW
1.78~9.22
3.56~15.48
4.48~18.15
Power Consumption
kW
0.11~1.42
0.22~2.50
0.27~2.91
COP
W/W
16.18~6.49
16.18~6.19
16.59~6.23
Performance Condition: Air Temperature: 15°C, Inlet Water Temperature: 26°C, Humidity 70%
Heating Capacity
kW
1.65~7.22
2.75~11.32
3.52~13.14
Power Consumption
kW
0.20~1.38
0.33~2.13
0.43~2.48
COP
W/W
8.25~5.23
8.33~5.31
8.18~5.29
Power Supply
/
220-240V~/50Hz
Operating Air
Temperature
°C
-10~43
Refrigerant
/
R32
Compressor
/
Mitsubishi
Fan Motor Type
/
DC
Water Connection
mm
50
Noise Level (1m)
dB(A)
36-47
38.5-49
40-50
Max. Power Input
kW
1.74
3.21
3.92
Max. Current
A
7.94
14.52
15.92
Advised Water Flow
m3/h
4.0
6.5
7.8
Water Pressure Drop
kPa
13
18
20

6
Table 2
Model No.
Novamax21
Novamax25
Novamax28T
Advised Pool Volume
m³
50~95
55~110
65~120
Performance Condition: Air Temperature: 27°C, Inlet / Outlet Water Temperature: 26°C / 28°C, Humidity 80%
Heating Capacity
kW
4.68~21.15
5.25~25.12
5.62~28.40
Power Consumption
kW
0.29~3.38
0.32~3.96
0.34~4.53
COP
W/W
16.13~6.25
16.40~6.34
16.52~6.26
Performance Condition: Air Temperature: 15°C, Inlet Water Temperature: 26°C, Humidity 70%
Heating Capacity
kW
3.61- 14.34
3.61- 17.34
4.35~18.76
Power Consumption
kW
0.42~2.78
0.44~3.38
0.52~3.36
COP
W/W
8.59~5.15
8.20~5.13
8.36~5.58
Power Supply
/
220-240V~/50Hz
380-415V/3N~/50Hz
Operating Air
Temperature
°C
-10~43
Refrigerant
/
R32
Compressor
/
Mitsubishi
Fan Motor Type
/
DC
Water Connection
mm
50
Noise Level (1m)
dB(A)
41-51
41-52
41.5-52.5
Max. Power Input
kW
4.28
4.48
5.12
Max. Current
A
17.62
19.56
12.31
Advised Water Flow
m3/h
9.1
10.8
12.0
Water Pressure Drop
kPa
35
35
38

7
2.4. Dimension
Dimension Indication (unit: mm)
Model
A
B
C
D
E
F
G
Novamax09
885
370
605
525
350
330
105
Novamax15
965
400
650
610
380
380
95
Novamax18
Novamax21
1100
430
755
750
410
520
105
Novamax25
Novamax28T

8
3. INSTALLATION INSTRUCTION
3.1. Installation Distance
The heat pump should be installed in a well-ventilated area. It should be installed in the place
greater than the following distances:
3.2. Installation of Drain Hose
The drain hose needs to be installed in the following manner to the location of the corresponding
drainage outlet at the bottom of the heat pump.
3.3. Installation of Water Connection

9
3.4. Installation of Water Pipe
Use hard pipes rather than soft pipes to connect the water union. Soft pipes will increase the
resistance of the pipeline.
3.5. Layout of Water System
The filter must be routinely cleansed to keep the water in the system clean and to avoid filter
clogging. If the operating ambient temperature is below 0℃, please keep the water pump running.
The installation schematic is shown below:
3.6. Electric Installation
a. Attention
For safe operation and to maintain the integrity of the electrical system, the equipment must be
connected to a common power supply in accordance with the following provisions:
○
1The heat pump must be connected to a suitable circuit breaker according to the standards and
regulations in force in the country/region where the system is installed.
○
2The supply cable must be adapted to the rated power of the equipment and the wiring length
required for the installation. The cable must be suitable for outdoor use.
○
3For three-phase systems, the phases must be connected in the correct sequence. If the phases
are reversed, the compressor of the heat pump will not work.
○
4In places open to the public, an emergency stop switch must be installed near the heat pump.
Disinfection
to pool
Swimming Pool
to heat pump
Circulating
Pump
Filtration

10
Model
Power Supply
Cable Specification
Novamax09
220-240V~/ 50Hz
3G 2.5mm²
Novamax15
3G 2.5mm²
Novamax18
3G 2.5mm²
Novamax21
3G 4.0mm²
Novamax25
3G 4.0mm²
Novamax28T
380-415V/3N~/50Hz
5G 2.5mm²
b. Electricity Connection
WARNING: The heat pump must be disconnected from the power supply before any operation.
Please follow the instructions below to connect the heat pump.
Step 1: Remove the side panel of the equipment with a screw driver for wire connection.
Step 2: Connect the cable wires to the corresponding ports of the heat pump according to the
diagram below.
for model: Novamax09, Novamax15, Novamax18,
Novamax21, Novamax25
for model: Novamax28T
Power Input
220-240V~/50Hz
Water Pump Port
(for signal control,
220V, 5A, output)
Main Power
Air Circuit Breaker
AC Contactor
Power Input
380-415V/3N~/50Hz
Water Pump Port
(for signal control,
220V, 5A, output)
Main Power
Air Circuit Breaker
AC Contactor

11
4. TESTING
WARNING: Check all wiring carefully before turning on the heat pump.
4.1. Inspection
Before trial running, verify that the following items are complied with.
a. The heat pump is installed properly.
b. The power supply voltage is the same as the rated voltage of the unit.
c. Leakage protector is working normally.
d. Piping and Wiring are connected correctly.
e. The ground wire is connected correctly.
f. The air inlet and outlet of the unit are unobstructed.
g. Smooth drainage and no water leakage.
h. Pipe insulation is completed.
i. Air in the pipe has been evacuated.
4.2. Trial Running
Step 1: The user must turn on the water pump first and then turn on the heat pump. Turn off the
heat pump first, and then turn off the water pump. Otherwise the machine will be damaged.
Step 2: Before starting the heat pump, check for any leaks of water and set the proper temperature,
then turn on the power.
Step 3: Items to check during trial running.
○
1Whether the electric current is normal.
○
2Whether there’s leakage of the whole gas system.
○
3Whether the buttons of the controller are normal.
○
4Whether the display screen is normal.
○
5Whether there is abnormal noise or vibrations during operation.
○
6Whether the condensate drainage is normal.

12
5. OPERATION
5.1. Icon and Key Description of Wire Controller
5.1.1. Icon Description
No.
Icon
Meaning of Icon
Function Description
1
Smart Mode
It will display under Smart Mode.
2
Silent Mode
It will display under Silent Mode.
3
Boost Mode
It will display under Boost Mode.
4
Heating Mode
It will display under Heating Mode.
5
Cooling Mode
It will display under Cooling Mode.
6
Defrosting Mode
It will display under Defrosting Mode.
7
Auto Mode
It will display under Auto Mode.
8
Clock/Timer/Parameter
Clock Display/Timing On-
Off/Parameter
9
Fault Display
It will display when faults occur.

13
10
Electric Heater Icon
It will display when electric heating is
on.
11
Wi-Fi Connection
It will flash during Wi-Fi connecting
and display after successfully
connected.
12
Locked
It will display if the wire controller is
locked.
13
Degree Celsius
It will display when the temperature
is set to be in Degree Celsius.
14
Degree Fahrenheit
It will display when the temperature
is set to in Degree Fahrenheit.
5.1.2. Key Description
No.
Key
Key Meaning
Function Description
1
Mode 1
Short press to switch between
auto/cooling/heating modes when the
power is on.
2
Mode 2
Switch to Smart/Silent/Boost Mode
3
Up
Increase the Setting Value
4
Down
Decrease the Setting Value
5
Power
Short press to turn On/Off the heat
pump. Long press 3 seconds to
lock/unlock the wire controller.

14
5.1.3. Combination Keys Description
5.2. Operation Instruction of Wire Controller
5.2.1. Power
Short press the “ ” key to turn the heat pump on or off. Long press the “ ” for 3 seconds
to lock/unlock the wire controller. The wire controller locking mode activates automatically after
120 seconds of inactivity. When the wire controller is locked, the icon “ ” appears.
5.2.2. Mode
a. Heating/Cooling/Auto
When the heat pump is on, short press “ ” key to select the operating modes (Auto, Cooling
and Heating). The circular selecting sequence is Auto→Cooling→Heating→Auto...
Note: The icon “ ” will be displayed under Auto mode. The heat pump intelligently chooses
the most appropriate operating mode according to the setting temperature: When it is running into
Auto Heating mode, “ ” and “ ” will be displayed; When it is running into Auto Cooling
mode, “ ” and “ ” will be displayed.
No.
Combination Keys
Function Description
1
Long Press “ ” and “ ” for 2
Seconds
Enter Parameter Checking Interface
2
Long Press “ ” and “ ” for 2
Seconds
Enter Timer Setting Interface
3
Long Press“ ” and “ ”for 3
Seconds
Search for a Wi-Fi Signal and Connect to
Wi-Fi

15
b. Smart/Silent/Boost
When the heat pump is on, short press “ ” to switch between Boost/ Silent /
Smart mode.
Boost→ Smart→ Silent (modes switch in circular sequence)
5.2.3. Temperature Setting
When the heat pump is on, short press “ ” or “ ” keys to adjust the setting temperature
under current mode. Press “ ” or “ ” keys and hold longer than 0.5 seconds for rapid
adjustment.
5.2.4. Wi-Fi Connection
Long press “ ” and “ ” together for 3 seconds to connect to Wi-Fi. The icon “ ” will
be flashing during connecting. After successfully connected, the icon “ ” will be displayed.
5.2.5. Check Operating Parameters
(1) Enter Parameter Checking Interface: Long press “ ” and “ ”together for 2 seconds to
enter the parameter checking interface. Parameter code is shown in the timing display area, and
parameter content is shown in the temperature display area.
(2) Parameter Checking Method: After entering the parameter interface, short press “ ” or
“ ” to check the operating parameters. Short Press “ ” to exit the interface, or it exits
automatically if no operation for 60 seconds.

16
Operating Parameter List
5.2.6. Faults Display
When the fault occurs, the corresponding fault codes flash in the timing area and the icon “ ”
appears. After the fault is eliminated, the fault codes and icon “ ” disappear.
Code
Parameter Name
Unit
Scope
Remark
01
Practical frequency of inverter compressor
Hz
0～150
02
AC current
A
0～50
03
AC voltage
V
0～300
04
DC voltage
V
0～500
05
Inlet water temperature
℃
-30～150
06
Outlet water temperature
℃
-30～150
07
Water tank temperature
℃
-30～150
Not for pool heat pump
08
Tube in shell heat exchanger temperature
℃
-30～150
Not for pool heat pump
09
Outdoor coil temperature
℃
-30～150
10
Outdoor ambient temperature
℃
-30～150
11
Gas suction temperature
℃
-30～150
12
Gas exhaust temperature
℃
0～150
13
Water inlet temperature of plate heat exchanger
℃
-30～150
Not for pool heat pump
14
Outlet water temperature of titanium heat exchanger
℃
-30～150
Not for pool heat pump
15
Step of electronic expansion valve in main circuit
P
0～500
Number of pulses
16
Step of electronic expansion valve in auxiliary circuit
P
0～500
Not for pool heat pump
17
IPM (driver module) temperature
℃
0～150
Reserved (default value: -30)
18
DC fan motor speed
RPM
0～900

17
Fault Code List
Fault code
Description
Remark
E01
IPM (driver module) protection
E02
AC voltage over/shortage protection
Input voltage inspection
E03
AC current over high protection
E04
Gas exhaust temperature over high protection
E05
Outside coil temperature over high protection
E06
Compressor drive protection
E07
Ambient temperature sensor fault
E08
Outside coil temperature sensor fault
E09
Gas exhaust temperature sensor fault
E10
Bus voltage over/shortage protection
Voltage protection after rectification
E11
Current sensor fault
E12
Compressor driver communication fault
E13
DC fan motor fault
E14
Gas suction temperature sensor fault
E15
Driver’s EE fault
E16
Main control board’s EE fault
E17
Low pressure protection
E18
High pressure protection
E19
IPM temperature over high protection
E20
Power off suddenly
Automatic power on after recovery
E21
Evaporation temperature (T2) over low protection
E22
Communication error between wired controller and main
control board
E23
Phase-shortage protection
E24
Inlet water temperature sensor fault