Basic Call Handling
Answer a call
Lift receiver or press Spkr key to answer call
handsfree
Make a call
Lift receiver and dial 9 and telephone number or
dial number without lifting receiver for a
handsfree call
Hold a call
Press fixed hold key once (This will put the call
on system hold)
Press fixed hold key twice (This will put the call
on exclusive hold –only retrieve from your
phone)
Retrieve a held call
Press the green flashing line key
Transfer a call
To announce the call:- Press the CNF / TRN key,
dial the extn number, announce call and replace
receiver
To transfer without announcing:- Press the
Transfer key in the display, dial the extn number
and replace receiver
Retrieve a call
If you are announcing the call and there is no
response from the extn, press the green flashing
line key, or press the Return key in the display
Redial Last number
Press Redial key this will redial the last number
you have dialled (Int or ext)
Further Telephone Features
Auto busy redial
Only available on digital ISDN lines –When you
have dialled a busy external number press the
key next to ABR in the display. The system will
try the number for you normally once a minute
for a maximum of 15 times (Dependent upon
your system settings)
Cancel Auto busy redial
Dial #442
Call back
If you dial a busy extension, press the key next
to ACB in the display. When the extn or line
becomes free your phone will ring and display
Auto Call back. Lift receiver and the system will
call their extn.
Cancel Call back
Dial # 431
Park a call
Press key, followed by # 33, now enter
the extension number you want to retrieve the
call on. Replace the receiver
Retrieve a parked call
Press ‘Park’ key or dial #32
All call page
Lift receiver and dial #30 (Your message will
come out through the speakers of any free
extns)
Conference Calls
Receive / make 1st call, press the Conference key
in display, dial 3rd party, when they answer, press
the JOIN key to join all 3 together. Process can be
repeated to a maximum of 8 in total
Exit conference
Press EXIT in display and then hang up
Pickup –Group
Press programmed Pick up key or dial #5#34
Pick up a specific extn
Dial #5#5 and ringing extn number
Diverting your telephone
Call Forward
Immediately:- Dial #6011, destination number to
receive calls, Spkr –Display will show CF –ALL
Busy:- Dial #6021, destination number to receive
calls, Spkr –Display will show CF –Busy
No answer:- Dial #6031, destination number to
receive calls, timer in seconds 08 - 60, # , Spkr –
Display will show CF –NA
Busy no answer:- Dial #6041, destination number
to receive calls, timer in seconds, # , Spkr –Display
will show CF –BNA
Cancel call forward:- Dial #6051, Spkr
External:- Dial #6011, dial 9 + telephone number,
press the # key and hang up (ISDN Only)
Cancel external call forward:- Dial #6051, Spkr
Do not disturb:- Press DND key or dial #6091 to
switch on and #6092 to switch off
