Swann SwannEye HD User manual

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SwannEye HD
EN INSTRUCTION MANUAL

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Important Information
Important Information
FCC Verification
This equipment has been tested and found to comply with the limits
for Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful
interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and the receiver
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
These devices comply with part 15 of the FCC Rules. Operation is sub-
ject to the following two conditions:
• These devices may not cause harmful interference
• These devices must accept any interference received, including in-
terference that may cause undesired operation
Important Note:
All jurisdictions have specific laws and regulations relating to the use
of cameras. Before using any camera for any purpose, it is the buyer’s
responsibility to be aware of all applicable laws and regulations that
prohibit or limit the use of cameras and to comply with the applicable
laws and regulations.
FCC Regulation (for USA): Prohibition
against eavesdropping
Except for the operations of law enforcement officers conducted un-
der lawful authority, no person shall use, either directly or indirectly, a
device operated pursuant to the provisions of this Part for the purpose
of overhearing or recording the private conversations of others unless
such use is authorized by all of the parties engaging in the conversa-
tion.
WARNING
Modifications not approved by the party responsible for compliance
could void user’s authority to operate the equipment.
IMPORTANT SAFETY INSTRUCTIONS
• Make sure product is fixed correctly and stable if fastened in place
• Do not operate if wires and terminals are exposed
• Do not cover vents on the back of the device and allow adequate
space for ventilation
Default Password Information
To ensure your privacy, this device supports password protection.
The default, all-access username is admin, the default password is
123456. This is the camera’s password - not your account password!
To ensure your ongoing privacy, we strongly recommend setting a
password as soon as possible. Choose something that you’ll remem-
ber, but that others would be unlikely to guess.

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Contents
Contents
Important Information ............................................................................................................................................................................................................... 2
Contents..................................................................................................................................................................................................................................... 3
Getting Started .............................................................................................................................................................................................................. 4
Installing the SwannEye HD Mobile App ................................................................................................................................................................................... 4
Installing the SwannEye HD Pro Software for PC ..................................................................................................................................................................... 5
Installing the SwannEye HD Pro Software for Mac ................................................................................................................................................................... 6
Making Wi-Fi Connections ............................................................................................................................................................................................. 7
Connecting the Camera to your Wi-Fi Network ........................................................................................................................................................................ 7
Method 1: WPS Connection......................................................................................................................................................................................... 7
Method 2: Manual Wi-Fi Configuration....................................................................................................................................................................... 8
Using the SwannEye HD Mobile App .............................................................................................................................................................................13
Registering the Camera........................................................................................................................................................................................................... 13
Navigating the App Interface ................................................................................................................................................................................................... 14
Customizing your Camera Settings......................................................................................................................................................................................... 15
Using the SwannEye HD Pro Software ..........................................................................................................................................................................16
Registering the Camera........................................................................................................................................................................................................... 16
Navigating the Login Screen ................................................................................................................................................................................................... 17
Navigating the Devices Screen ................................................................................................................................................................................................ 18
Navigating the Live View Interface .......................................................................................................................................................................................... 19
Navigating the Control Panel................................................................................................................................................................................................... 21
Sharing your Snapshots........................................................................................................................................................................................................... 21
Recording to a Memory Card ................................................................................................................................................................................................... 22
Setting up Motion Detection Recording................................................................................................................................................................................... 22
Setting up Email Notications..................................................................................................................................................................................... 24
Popular Email Provider Settings............................................................................................................................................................................... 25
Customizing your Camera Settings......................................................................................................................................................................................... 26
Accessing the Camera via SwannEye Website ..............................................................................................................................................................32
Using the SwannEye Website .................................................................................................................................................................................................. 33
Troubleshooting............................................................................................................................................................................................................34
Warranty Information ...................................................................................................................................................................................................36

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Installing the SwannEye HD Mobile App
Getting Started
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Welcome to your new SwannEye HD Wi-Fi Security Camera. Read this chapter to learn about installing SwannEye HD app and software on your
mobile device and computer.
Installing the SwannEye HD Mobile App
The SwannEye HD Wi-Fi Security Camera works with iPhone, iPad and Android devices. Install the SwannEye HD mobile app and turn your
mobile devices into a monitoring centre for your camera.
The SwannEye HD mobile app is free to download for all Swann users, and is available from the respective Apple App Store and Google Play
Store. Please note, make sure you download the HD version of the SwannEye mobile app!
To install SwannEye HD on iPhone/iPad:
1. Open the App Store.
2. Search for “SwannEye HD”.
3. Tap FREE, then tap INSTALL APP to download.
To install SwannEye HD on Android:
1. Open Google Play Store.
2. Search for “SwannEye HD”.
3. Tap INSTALL.
4. Review the app’s permissions, then tap ACCEPT to download.
After installing SwannEye HD app on
your mobile device, just locate the
SwannEye HD app and tap the icon to
run. The app will load and take you
directly to the login screen.

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Installing the SwannEye HD Pro Software for PC
Installing the SwannEye HD Pro Software for PC
Included with the camera is the SwannEye HD Pro software for the PC. Have a look at the following instructions for installation onto your
computer.
Note: You can also download the SwannEye HD Pro software from our website - www.swanneye.com and then follow the instructions below from
step 3 onwards to install it.
1. Insert the included CD into your PC’s optical drive.
2. When prompted by Windows as to what action to take, select “AUTORUN”.
3. From the menu, select “Install the SwannEye HD Pro Software”. If the auto-run menu isn’t enabled on your system, you can access the optical
drive from “My Computer”, then select the PC folder on the CD and run the installer directly. If you have downloaded the SwannEye HD Pro
installer file from our website, locate the file and then double-click it to start the installation process.
4. You will see a series of dialogue windows similar or identical to those shown below.
5. You may be asked by “User Account Control (UAC)” whether you will allow the SwannEye installer to make changes - choose “Allow” or “OK”.
Follow the on-screen prompts to complete the installation. A “SwannEye HD Pro” icon is placed on your desktop when the software has
completed installation.

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Installing the SwannEye HD Pro Software for Mac
Installing the SwannEye HD Pro Software for Mac
Included with the camera is the SwannEye HD Pro software for the Mac. Have a look at the following instructions for installation onto your
computer.
The easiest way to install SwannEye HD Pro is to go to the App Store and search for SwannEye HD Pro. Once you find the app, click the “Free”
button to install it on your Mac.
Note: If you have already downloaded and installed the SwannEye HD Pro software from the App Store, you don’t need to install it from the CD.
If you don’t have access to the App Store, follow these steps to install SwannEye HD Pro.
1. Insert the included CD into your Mac’s optical drive.
2. Open the CD’s contents by clicking on the CD drive icon.
3. Open the folder named “Mac”. Here you will find the “SwannEye HD Pro” software. Click and drag it onto your desktop or in a location that
you would like to keep it.
4. As no installation is required, just double-click the software to run it.

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Connecting the Camera to your Wi-Fi Network
Connecting the Camera to your Wi-Fi Network
Method 1: WPS Connection
If you use a wireless router compatible with Wi-Fi Protected Setup (WPS), you can easily create a WPS connection to the camera. WPS is a quick
way of securely connecting devices to a wireless network without all that fussing about with IP addresses or security keycodes. In most cases,
it’s as simple as pressing a button on the wireless router and the camera.
If your router isn’t WPS-compatible - Just skip to the next section and we’ll show you the conventional method of connecting the camera to your
Wi-Fi network. This is where the Ethernet cable that came with your package comes in handy!
Before you begin,
• Ensure the camera is plugged into an electrical outlet and is within the range of your Wi-Fi network.
• Ensure your Wi-Fi network is using WPA (Wi-Fi Protected Access) or WPA2 encryption standard. Most WPS-compatible routers will not
connect using the WPS method if encryption is set to WEP (it’s an older and less secure security protocol) or OPEN (which means anyone
can access your network without entering a password - usually used in public wireless “hotspots”).
To create a WPS connection:
1. On your wireless router, locate and press the WPS button for about 2 seconds (varies with router). The WPS button is either on the router
(usually marked with the WPS logo, which looks like this ) or a clickable button on a wizard interface or utility screen. The WPS light on
your wireless router will blink while it actively scans for Wi-Fi devices. Check your router’s documentation for assistance or we suggest
googling your wireless router together with the term “WPS” to find instructions on adding wireless clients or devices (such as this camera)
with WPS to your router.
2. Within 2 minutes (varies with router), press the WPS / Reset button on the camera for at least 3 seconds. The location of the WPS button
varies depending on the camera model. Please refer to the camera’s quick start guide to find out where the WPS button is for your
particular model. Once your wireless router detects and secures a connection with your camera, the WPS light on your wireless router will
turn solid and then go out after a while. This process can take up to 2 minutes to complete.
If the camera has a Wi-Fi LED indicator, it will start blinking to indicate that it is in WPS connection mode. The Wi-Fi LED indicator stops blinking
and turns solid once the camera has successfully connected to your Wi-Fi network.
Making Wi-Fi Connections
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The SwannEye HD Wi-Fi Security Camera works with your home Internet connection and wireless router. There are two ways you can follow
depending on what type of wireless router you are using to set up the camera with your Wi-Fi network.

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Connecting the Camera to your Wi-Fi Network
Method 2: Manual Wi-Fi Configuration
If you have trouble connecting with WPS, or if your wireless router doesn’t support it, you can still connect the camera using the supplied
Ethernet cable. You can choose to use either the SwannEye HD app on your mobile device or the SwannEye HD Pro software on your computer
to manually configure the camera’s wireless settings.
Before you begin:
• Take note of the Wi-Fi network name (SSID) and password (security key) for your Wi-Fi network for quick reference. You will need these
details when setting up Wi-Fi connection for the camera on the mobile app/software.
• Ensure there is an unused network port (LAN) on your wireless router.
• Ensure the computer/mobile device that you are using to configure access to the camera is on the same Wi-Fi network.
A. Connect to Wi-Fi using SwannEye HD app
1. Connect the camera directly to your wireless router via the Ethernet cable.
2. Plug the camera into an electrical outlet. Wait 1-2 minutes for a connection to be established between the wireless router and the camera.
3. On your mobile device, locate the SwannEye HD app and tap the icon to run the app. Follow the instructions below to configure Wi-Fi
settings:
See next page for a visual guide illustrating the following steps A - E.
A On the Login screen, tap Settings .
B Select your camera from the list and then tap WiFi setting from the popup menu.
C Enter your camera username (admin) and password (123456). Turn on the Show Password switch if you want the camera password
revealed on screen. Turn on the Remember switch if you want to keep your camera’s credentials the next time you come to this screen. Tap
Done to continue.
D On the next screen, the camera scans for available Wi-Fi networks and displays the names of those found. Tap the network name (SSID)
you want to connect
E Enter the Wi-Fi password and then tap OK to save the Wi-Fi settings for the camera.
4. You can now unplug the Ethernet cable from the camera. Restart the camera (i.e., disconnect then reconnect the power adapter to the
camera’s power input) and repeat step 3A. You should see your Wi-Fi connected camera appear in the list.
Now, all you have to do now is tap the Register button to create an account for the camera. Follow instructions in Chapter 3 - Using the
SwannEye HD Mobile App: “Registering the Camera” on page 13.

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Connecting the Camera to your Wi-Fi Network
The app is continually being tweaked and improved, so the following
screenshots may differ slightly.
AOn the Login screen, tap Settings . BSelect your camera from the list and then
tap WiFi setting on the popup menu.

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Connecting the Camera to your Wi-Fi Network
CDE
Enter your camera username
(admin) and password (123456).
Turn on the Show Password
switch if you want the password
revealed on the screen. Turn on
the Remember switch if you want
to save the camera’s credentials.
Tap Done to continue.
The camera scans
for available Wi-Fi
networks and displays
the names of those
found. Tap your
network name from
the list of available
networks.
Enter the Wi-Fi password
and then tap OK to save
the Wi-Fi settings for
your camera.
You can now unplug the
Ethernet cable.

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Connecting the Camera to your Wi-Fi Network
B. Connect to Wi-Fi using SwannEye HD Pro
1. Connect the camera directly to your wireless router via the Ethernet cable.
2. Plug the camera into an electrical outlet. Wait 1-2 minutes for a connection to be established between the wireless router and the camera.
3. On your computer, double-click the “SwannEye HD Pro” icon located on your desktop to run the software.
See next page for a visual guide illustrating the following steps A - D.
A Click Devices at the top left of the screen, and then look for your camera under “LAN” and click to display the Settings screen.
B On the Settings screen, click the Wi-Fi tab.
C On the Wi-Fi tab page, ensure the Enable Wi-Fi checkbox is ticked and then click the Search button. The camera scans for available Wi-Fi
networks and displays the names of those it finds in the Network list box below.
D From the Network list box, select the network name (SSID) you want to connect to, enter the Wi-Fi password associated with the selected
network in the Key field and then click the Apply button to save your Wi-Fi network settings.
4. You can now unplug the Ethernet cable from the camera. Exit SwannEye HD Pro and restart the camera (i.e., disconnect then reconnect the
power adapter to the camera’s power input). Launch SwannEye HD Pro and repeat step 2A, you should see the camera appearing under
“LAN” in the Devices area without needing the Ethernet cable to be plugged into the camera.
Now, all you have to do is create an account for the camera using the Device Number and Verification Number found on the bottom or back of
the camera printed on a sticker. Follow instructions in Chapter 4 - Using the SwannEye HD Pro Software: “Registering the Camera” on page
16.

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Connecting the Camera to your Wi-Fi Network
Click Devices at the
top left of the screen.
Look for your camera
under “LAN” and click
.
MYHOMEWIFI
MYHOMEWIFI
On the Wi-Fi tab page, ensure the Enable Wi-Fi checkbox is ticked
and then click Search. The camera scans for available Wi-Fi
networks and displays the names of those it finds in the Network
List below.
Click the network name (SSID) you want to connect to.
Enter the Wi-Fi password associated with the selected network.
Click Apply to save your Wi-Fi network settings.
On the Settings screen, click the Wi-Fi tab.
A
D
BC

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Registering the Camera
Registering the Camera
Running the app
Locate the SwannEye HD app and tap the icon to run. The app will load and take you directly to
the Login screen. To start viewing your camera, you need register the camera with a SwannEye
account first. Tap the Register button to create an account.
Creating an account
If your mobile device has a camera, you can use the QR code that is located on the sticker under
or on the back of the IP camera to register the “Device No.” and “Verification No.” Tap QR Code
located at the bottom of the registration screen.
Aim your camera at the sticker located on the camera. Your device may take a moment to focus
and correctly read the QR Code. Once it has, you will be returned to the registration screen and
the “Device No.” and “Verification No.” fields will be automatically entered.
If your mobile device doesn’t have a camera, you can manually enter the “Device No.” and
“Verification No.” information.
Enter details for “Username”, “Password” and “Email’, then tap Done when you’re finished.
You can use your newly created account to log in.
For details on navigating the SwannEye HD app, see “Navigating the App Interface” on page
14.
Using the SwannEye HD Mobile App
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Read this chapter to learn about using the SwannEye HD mobile app to register your camera with a SwannEye account and familiarize yourself
with the features and functionality of the SwannEye HD mobile app.
You can sign in with the same account details across all SwannEye platforms - software, mobile
and web - whenever and wherever it’s convenient to view the camera!

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Navigating the App Interface
1. Device: This brings up the device list,
where you can control and alter the camera(s)
associated with your account.
2. Image Capture: Instantly takes a snapshot
and saves it to the photo gallery.
3. Record: Initiates video recording. The
capture quality will be at the same quality
and frame rate as the live stream that you are
viewing. Videos will be saved to the internal
storage located on your mobile device.
4. Enable/Disable Microphone: This will
enable or disable the microphone on your
mobile device. While enabled, it acts as an
intercom, allowing sound captured by your
mobile device to be heard at the camera
if speakers are connected. (Feature is only
available on models with intercom function.)
5. Enable/Disable Speaker: While disabled,
no audio will be heard on your mobile device.
When enabled, the live video stream will
include the audio that is captured by the
camera’s microphone.
6. Preset Points: Allows you to have up to four
(4) different preset positions. To save the location, tap Set as. To go to the saved location, tap Goto. (Feature is only available on Pan & Tilt
supported models.)
7. Back: Returns to the account login screen.
8. HD/SD: Display the live video stream in either High Definition (720p) or Standard Definition (480p or below).
9. Pan & Tilt: You can use a swiping motion to pan or tilt the camera. Swipe your screen in the direction that you would like to view the live video
stream to move the camera. (Feature is only available on Pan & Tilt supported models.)
HD SD
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Navigating the App Interface

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Customizing your Camera Settings
Customizing your Camera Settings
The mobile app is great for on-the-fly monitoring, but it does not contain all the settings that can be configured. For this, it is recommended that
you use the PC/Mac software.
You can however change the Wi-Fi settings and enable video encryption. Please note that you can only change settings for cameras connected on
the same LAN. This will not work if you are connected from a remote location (e.g., if the camera is at home, you can only make major changes
while you are home).
From the Login screen, tap Settings .
The camera(s) connected to your
network will be displayed. Tap
the camera that you would like to
adjust.
You have two options that you can select.
To change the current Wi-Fi settings, tap
WiFi setting.
To enable video encryption, tap Video
setting.
Wi-Fi Setting: Your currently
connected wireless router will be
displayed, as well as other wireless
routers within your vicinity.
To connect your camera to a
different wireless router, tap it and
then input the security password.
The camera will go offline
momentarily while it connects to
other wireless router.
If it fails to connect, it will revert to
the previous networking settings.
Video Encryption Setting: If you’re
concerned about unauthorised access to
your video stream, you can enable video
encryption.
Any user who wants to watch your encrypted
video stream will require a password to gain
access. We recommend using a password
that is different to your SwannEye account.
The Reverse option allows you to flip the im-
age upside down, in case you have the cam-
era mounted on the ceiling upside down.

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Registering the Camera
Registering the Camera
To commence registration, click the “Register account” button on the Login screen and follow the instructions below.
1. Enter the “Device No.” and
“Verification No.” printed on
a sticker that is located on
the camera. These are case-
sensive. It will look something
like this:
Only one camera is required
to register an account, but
additional cameras can be
added later.
2. Enter a username. Your username can be any combination of letters and numbers up to (11) eleven characters in length. Usernames are
case-sensitive.
3. Enter a password and confirm in the field below. Like the username, passwords are case-sensitive.
4. Enter a valid email address. If you forget your password, this is how we can contact you.
5. When you’re done, click the “Submit” button to close the registration window and to register your account.
If you’ve made a mistake copying
down the codes, you will see an
error message after clicking
the “Submit” button. If this
happens, your account will not be
registered. To retry, just restart
the registration process.
Using the SwannEye HD Pro Software
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Read this chapter to learn about using the SwannEye HD Pro software to register your camera with a SwannEye account and familiarize yourself
with the features and functionality of the SwannEye HD Pro software.
You don’t have to register the camera again if you have done this on your mobile device. Just log in with the existing SwannEye account username
and password.

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Navigating the Login Screen
Navigating the Login Screen
The following instructions apply to both the PC and Mac versions of the SwannEye HD Pro software. When you run the software, you will be taken
directly to the Login screen.
User Name/Password: This is the username and password you’ll either have registered or will register
to connect to your camera. Until a camera is registered to an account, it can’t be accessed remotely.
Remember Me: When ticked, the software will remember the username and password last used to log in
to it, and will have these fields filled when the software is launched another time.
Auto Login: Rather than having to log in each time you launch the software, ticking this box will retain
your username/password combination and automatically log you into your account upon opening the
software.
Register Account: Takes you to the registration window. Click here if you need to register an account (if
this is the first SwannEye camera you’re connecting up, then you’ll need to register an account).
Forgot Password: We all forget things sometimes. The good news is it’s pretty easy to get your password
back - just click here, enter your username and then click “Submit”. We’ll email your password back to
the email address that you used to register the account.
Reset Account: This option allows you to reset your entire account and will take all the settings for your
camera back to their factory defaults.

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Navigating the Devices Screen
Navigating the Devices Screen
After signing in to your SwannEye account, you can access your camera under Devices at the left side of the screen. The Devices area
shows you the camera(s) that are registered to your account (under “WAN”) and also the cameras that are connected to the same wired or
wireless network (under “LAN”) as your computer.
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3 4 5 6 7
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1. Refresh Device: Re-scans the connection to all cam-
eras on your list.
2. Add Device: Allows you add additional cameras to your
list.
3. Open Folder: Quick access to the local recordings fold-
er. The location of the local recordings folder can be set in
the “Program Settings” menu via the Live View Interface.
4. Remote Record: Allows you to search and play back
motion-detection events that are recorded to the camera’s
micro-SD memory card.
5. Set Attribute: Access the Camera Settings screen
where you can configure local name, date and time for
the camera, as well as set up various options for video,
audio, motion detection and network.
6. Set Administrator: Allows you to change the
administrator username and password.
7. Set Video Password: Allows you to set a password to
view an encrypted live stream from the camera.
8. Camera Name: The display name of the camera, which can be customised in the Camera Settings: Name tab.
9. Camera ID: The unique electronic ID (EID) of the camera.
10. Delete Device: This option will delete your current account, as well as the camera(s) that you have registered. If you choose this option, you
will need to register a new account.
11. Play: Press this button to view a live video from your camera. If you have more than one camera: in quad mode, click a screen then click play
on the camera to start it in that section of the screen.

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Navigating the Live View Interface
Navigating the Live View Interface
The Live View Interface is the primary window for accessing the camera. From here, you can watch and record live video, capture snapshots,
engage in 2-way communication using the intercom function (on certain models) and change various camera settings.
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Navigating the Live View Interface
Double-click the live image to view full-screen. Double-click again to view in a window. Just be aware, the on-screen controls will not appear when
viewing full-screen.
1. Signal Strength: Indicates the robustness of the connection to the camera, much the same way as a cell phone indicates its connection to
the network. Higher quality images are available when the signal strength is strong.
2. HD Mode: Click this if you would like to view the live image at 720p (1280 x 720) resolution. This is the highest quality available. Selecting this
will require a fast internet connection with more bandwidth and higher bitrates.
3. Clear Mode: Click this if you would like to view the image at VGA (640 x 480) resolution. Select this for a high quality image at a bandwidth
friendly bitrate.
4. Smooth Mode: Click this if you like to view the image at QVGA (320 x 240) resolution. Selecting this will produce a lower quality image but at
a much smoother frame rate.
5. Advanced Settings: Click this if you would like to change the resolution, image quality, bit rate and bandwidth file size manually. Changing
the bandwidth file size, may help if you are viewing the camera from a remote location.
6. Program Settings: Click this to change the save location for all your local recordings. You can also adjust the video recording length, enable
live video fluency optimisation and clear the administrator and video encryption password.
7. Help: Click this to access some quick tips on using the SwannEye HD Pro features.
8. Home Page: Click this to access the Swann website.
9. Photo: Takes a snapshot of what’s on the screen and saves it to your local computer.
10. Start Record: Initiates local recording. Click again to stop recording.
11. Stop Watching/Start Watching: Turns off the live viewing from the camera. Click again to turn on live viewing.
12. Close Listen/Start Listen: Toggles the audio monitoring capabilities of the camera off and on.
13. Close Speak/Start Speak: Toggles the intercom function off and on (Intercom function may not be supported on certain models. Check with your
camera’s quick start guide).
14. Single/Quad Screen: If you have multiple cameras connected to your wired or wireless network, or if you have more than one camera regis-
tered to your account, click this button to view them in quad screen mode. You will need to click on each section of the quad screen to select
it then click “Start Watching” to see that camera live. Click again to return to a single live view.