Swisscom combox basic Reference guide

Contents
COMBOX® – your answering machine 2
COMBOX® – registration 2
Switching COMBOX® on and off 3
Recording greeting messages 5
Listening to messages on COMBOX® 6
COMBOX® PIN 7
Using COMBOX® abroad 7
Managing COMBOX® online 8
Receiving, printing and sending faxes 8
Finally 9
Brief overview for users on the move 9
Brief instructions
COMBOX® basic and pro
for fixed network and mobile.

COMBOX® – your answering machine.
Never miss a call: COMBOX® is the answering machine for all fixed network and mobile tele-
phones. COMBOX®, the invisible answering machine, answers all calls that you cannot answer
yourself and tells you when callers have left a message. You can use your COMBOX® all over
the world from any telephone or online.
There are two types of COMBOX®:
> COMBOX® basic is the standard model
> COMBOX® pro offers additional services such as receiving, printing and sending faxes, greater
storage capacity and times, and extensive usage and configuration possibilities in the Online
Customer Centre.
This document contains a structured overview of the four different options:
COMBOX® basic for fixed network
COMBOX® basic for mobile
COMBOX® pro for fixed network
COMBOX® pro for mobile
COMBOX® – registration.
Before you can use your COMBOX®, it must be registered to your telephone number and
switched on.
> COMBOX® Mobile basic and pro is already pre-installed and does not need to be registered.
> COMBOX® Fixed Network basic and pro must be registered before they are used for the first
time. To register, call freephone number 0800 266 269 from your own telephone and follow the
instructions.
COMBOX® pro at a glance
> You can forward received messages (voice messages and faxes) to up to three e-mail addresses
of your choice. The message will be sent as an attachment.
> COMBOX® pro is also a fully functioning fax machine that you can use to send and receive faxes.
> You can access your COMBOX® pro online from any PC with an Internet connection via the
Swisscom Customer Centre.
> COMBOX® pro costs CHF 5/month or may already be included in your subscription.
> If COMBOX® pro is not already included in your subscription, you can change your existing
COMBOX® basic to the pro version either via the Online Customer Centre or by calling the Hotline.
2

Switching COMBOX® on and off.
In order to ensure that COMBOX® answers your calls, you must switch on call diversion to the
COMBOX®. To make sure you don’t miss any calls, you should activate both ’No reply’ (service 61)
and ’Engaged’ (service 67) call diversions.
If you don’t want your telephone to ring, switch on ’Direct’ call diversion (service 21).
This will ensure that all calls are directly diverted to COMBOX® without your telephone ringing.
The various call diversion services are described on the next page.
Fixed network call diversion
Switch on
1. Pick up the telephone with the number to which you have registered your COMBOX®
2. Dial NN 086x (x is your 10-digit telephone number, including dialling code)
e.g.: 61 086 044 123 45 67
3. Wait for confirmation that service is on and hang up
4. Call diversion to your COMBOX® is now switched on
Switch off
1. Pick up the telephone with the number to which you have registered your COMBOX®
2. Dial NN
3. Wait for confirmation that service is switched off and hang up
Check status
1. Pick up the telephone with the number to which you have registered your COMBOX®
2. Dial NN
3. Wait for answer and hang up
Mobile network call diversion
Switch on
1. Pick up the mobile telephone with the number to which you have registered your COMBOX®
2. Dial NN +41 86x and press the Call button
(x is your 10-digit telephone number, including dialling code)
e.g.: 61 [phone]
3. Wait for confirmation that service is on and hang up
4. Call diversion to your COMBOX® is now switched on
Switch off
1. Pick up the mobile telephone with the number to which you have registered your COMBOX®
2. Dial NN and press the Call button
3. Wait for confirmation that service is switched off and hang up
Check status
1. Pick up the mobile telephone with the number to which you have registered your COMBOX®
2. Dial NN and press the Call button
3. Wait for answer and hang up
3
#
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# #
# #
#
#
# #
# #
#
NN =
61 ’No reply’ call diversion
62 ’Mobile phone is switched off or has no reception’ call diversion
67 ’Engaged’ call diversion
21 ’Direct’ call diversion

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’No reply’ call diversion (service 61)
Your COMBOX® answers calls that you do not answer within 25 seconds (approx. 5 rings).
’Mobile phone is switched off or has no reception’ call diversion (service 62)
COMBOX® answers your calls even if your mobile phone is switched off or has no reception.
’Engaged’ call diversion (service 67)
When «engaged» call diversion is switched on, your COMBOX® also answers calls when your line
is engaged. If the call waiting function is switched on, calls will only be diverted when all lines are
engaged.
’Direct’ call diversion (service 21)
All calls are answered directly by COMBOX® without your telephone ringing.
The following call diversions are already switched on for you when you are allocated a new
telephone number:
Fixed network: none
Mobile: > ’No reply’ call diversion (service 61)
> ’Engaged’ call diversion (service 67)
> ’Mobile phone is switched off or has no reception’ call diversion (service 62)
Switching COMBOX® on and off.

Recording greeting messages.
With COMBOX® pro, you can record several personal greetings with or without the option
to leave a message.
Setting up your national and international greeting messages
1. Call your COMBOX® pro: press speed dial button (hold the button down)
or, if it has not been programmed, dial 086 + your telephone number
2. Press and then
3. Press in order to record your first personal greeting
Press in order to record your second personal greeting
Press in order to record your international greeting
4. Select whether you want to enable the caller to leave a message:
Yes: press
No: press
Possible greeting messages with option to leave a message
> Hello. This is the COMBOX® for number 079 XXX XX XX. Thank you for your message.
> Hello. This is the COMBOX® of Max Muster. I am currently unavailable. Please leave your message
and telephone number after the tone.
> This is the COMBOX® of Estelle Exempel, of Example Ltd. Unfortunately, I cannot answer your
call in person. Please leave your name and telephone number after the tone. Thank you.
Possible greeting messages without option to leave a message (only for COMBOX® pro)
> Hello. This is Max Mustermann. I am currently abroad and will return to Switzerland on
XX.XX.2011.
> Hello – this is the voice mail of Matthew Montgomery. I am on a business trip and will not
be available until XX.XX.XX. You can contact me again on XX.XX.XX. Thank you for your call.
5
Setting up your personal greeting
1. Call your COMBOX® basic: press speed dial button (hold the button down)
or dial 086 + your telephone number
2. Press and then
3. Press in order to record your personal greeting
1
1
9
9
1 1
1
1
2
3
1
2
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Listening to messages on COMBOX®.
As soon as someone has recorded a new message on your COMBOX® a text message will be sent
to your mobile or, where fixed network telephones are concerned, a red light usually flashes (MWI).
You can simply listen to the voice message on your own phone or on another telephone.
Listen to COMBOX® with your phone
Call your COMBOX® from the telephone with the number to which you have registered your
COMBOX®: press speed dial button or 086 + your telephone number
Listen to COMBOX® with another telephone in Switzerland
1. Dial 086 followed by your full telephone number, including dialling code, e.g. 086 079 999 99 99
2. You will hear your COMBOX® greeting message
3. Press the button during the greeting message
4. Now enter your COMBOX® PIN and then press the button
5. Your messages will now be played back to you automatically
Key functions when listening to messages
While you are listening to your messages you can select the following commands on your phone
keypad.
1Ring-back: returns the call of the
person who left the message
2Save the message
3Delete the message
4Repeat the message
9Settings menu: go to settings
0Other functions
#Next message: plays the next message
New message alert via SMS
You can set your COMBOX® to send you an SMS when a new message is received. Any national
fixed network or mobile telephone number may be used.
In order to receive an SMS alert when a new message is left on your COMBOX®, proceed as
follows:
1. Call your COMBOX®: speed dial button or 086 + your telephone number
2. As soon as you are connected, press
3. Press
4. Press (switch SMS alert on/off).*
5. Follow the instructions and enter the number you wish SMS alerts to be sent to
(e.g. 079 999 99 99)
* This setting only works with COMBOX® for the fixed network, not with COMBOX® for mobiles.
6
Main key functions
1 Ring caller back
2 Save message
3 Delete message
4 Repeat message
5 Date/time
6 Caller’s number
9 Settings
0 Other functions
# Next message
1
4
7
2
5
8
0
3
6
9
#
Listening to COMBOX®
1
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5
9
0
1

Using COMBOX® abroad.
Your COMBOX® also works perfectly when you are abroad. You will need your PIN to listen to
your messages.
Easy and safe listening to COMBOX®
1. Call your COMBOX®: press speed dial button (hold the button down) or, if it has not
been programmed, dial +41 86 + your telephone number.
2. You will be prompted to enter your telephone number (e.g. 079 999 99 99)
3. You will be prompted to enter your PIN. If you do not know your PIN, it will be sent to you via
SMS. You do not need to interrupt your call. Simply follow the voice prompts.
4. After you have entered the correct PIN, you will be able to listen to your messages or change
your settings.
You can also call your COMBOX® from abroad as follows:
COMBOX® Mobile [phone]
COMBOX® Fixed Network [phone]
Redirecting calls to COMBOX® when you are abroad
In order to avoid unnecessary costs during your stay abroad, you can forward all calls directly
(service 21) to your COMBOX® – this means that all connections will stay in Switzerland.
Instructions for this are on pages 3 and 4. If you redirect your calls directly to COMBOX®, your
phone will not ring, but you will receive an SMS alert.
COMBOX® PIN.
You need a PIN in order to be able to listen to your COMBOX® from any phone you like or from
abroad.
Forgotten your COMBOX® PIN?
Send an SMS with the word COMBOX to the number 444. You will immediately receive an SMS
with your PIN. This service is free within Switzerland.
Listening to your COMBOX® PIN
1. Call your COMBOX® from your own telephone: press speed dial button (hold the
button down) or, if it has not been programmed, dial 086 + your telephone number.
2. Press for the settings menu and then press
3. You will now hear your current PIN.
Changing your COMBOX® PIN
4. To change your PIN, press and follow the instructions.
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9 2
2
1 1

Managing COMBOX® online.
You can access your COMBOX® via the Swisscom Customer Centre and change your COMBOX®
settings online. COMBOX® pro customers can also listen to messages, forward them by e-mail,
read and send faxes and add extra SMS alert recipients. In order to activate COMBOX® in the
Customer Centre, you must first create a Swisscom login and then activate your COMBOX®(es).
Step 1
> Type www.swisscom.ch/comboxlogin in your Internet browser.
> If you already have a Swisscom login, you can log in directly and activate your COMBOX®
(step 2).
> If you do not have a Swisscom login, you need to create a new login. You will be guided through
the login process.
Step 2
> As soon as you are in the Swisscom Customer Centre, click on ’COMBOX® Overview’ in the
left-hand navigation bar.
> Select ’Activate internet access to COMBOX®’ and indicate which COMBOX® you wish to activate.
You will be guided through the activation process.
> If you have more than one COMBOX® (mobile and/or fixed network), you can activate and
manage them all via the same Customer Centre. Repeat step 2 for each COMBOX® you want to
activate.
Please note
If another person (e.g. family member or work colleague) uses the same Swisscom login, that
person also has access to your COMBOX®. If you use several Swisscom logins, you can activate
COMBOX® at any time using one of these Swisscom logins. You can also create a new Swisscom
login and access your COMBOX® there.
Additional benefits of online access with COMBOX® pro
With COMBOX® pro, you can also benefit from the following services:
> Worldwide access to your messages via a PC with an Internet connection
> Listen to voice messages (directly online)
> Forward messages via e-mail
> Manage incoming faxes and forward or print them
> Upload PDF files and send them by fax to any fax number
> Receive new message alerts by e-mail and SMS
8
Receiving, printing and sending faxes.
Your COMBOX® pro is a fully functioning fax machine. With COMBOX® pro, you can receive, print,
forward and now send faxes easily and quickly if you log in directly to the Swisscom Customer
Centre. It is your own personal fax library.
Simply forward incoming faxes to your e-mail address so you don’t have to keep logging in. You
can enter up to three e-mail addresses via the online Swisscom Customer Centre.
You can, of course, forward your faxes to any fax machine in the world and print them out.
Personal fax number
With COMBOX® pro, you get your own personal fax number (086 + your telephone number or,
from abroad, +41 86 + your telephone number).

To activate redirection of calls to your COMBOX®
1. Enter the following key combination:
61 +41 86x (x is your 10-digit mobile phone
number incl. dialling code). Example: 61
[phone] .
2. Press the Call button.
To deactivate redirection of calls to your COMBOX®
1. Enter the following key combination:
2. Press the Call button.
To query call forwarding status
1. Enter the following key combination:
2. Press the Call button.
*
6 1
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# # #
6 1
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Keypad commands for COMBOX® basic and pro.
Main key functions
1 Direct callback
2 Save message permanently
3 Delete message
4 Repeat message
# Next message
Additional key functions
5Date/time (pro only)
6Caller’s number
9Settings menu
0Keypad commands
Note: Only the 1, 4 and 0 keys are listed after you have called up
your messages.
1
4
7
2
5
8
0
3
6
9
#
Tips and notes for your COMBOX®.
To call your COMBOX® from abroad: [phone]
COMBOX® PIN for calling from abroad
Forgotten your COMBOX® PIN?
Text COMBOX to 444.
Customer Centre login name
Tip: When calling someone else’s COMBOX®, you can use the # key
to skip the greeting and leave your message straight away.
Changing your COMBOX® PIN
You can change your PIN at any time.
1. Call your COMBOX®: [phone]
2. Press to access the settings menu.
3. Press .
4. To change your password press
and follow the instructions.
2
2
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Finally.
Would you like to upgrade from COMBOX® basic to COMBOX® pro?
You can do this directly in the Customer Centre or by calling our Hotline.
Any questions?
Detailed information about all COMBOX® products can be found directly at:
www.swisscom.ch/combox
9
Brief overview for users on the move.
Main key functions
1 Ring caller back
2 Save message
3 Delete message
4 Repeat message
5 Date/time
6 Caller’s number
9 Settings menu
0 Other functions
# Next message
1
4
7
2
5
8
0
3
6
9
#
Listening to COMBOX®
Main key functions
1 Change COMBOX® greeting
2 Change COMBOX® PIN
3 Listen to date and time settings menu
4 Set language
5 Switch SMS alerts on/off
6 Message alert signal on your telephone
7Forward fax automatically
0 Other functions
* Back to messages
# Back to previous menu
1
4
7
2
5
8
0
3
6
9
#
COMBOX® settings