
BK:BLACK
P:PURPLE
LB:LIGHT BLUE
BL:BLUE
G;GREEN
Y:YELLOW
O:ORANGE
BR:BROWN
Iftheerrorcodeisindicatedonthe7‐Seg‐LEDonthePCB(Part#702)ofthewaterheater(and/or
theremotecontroller),refertoSectionB.
<<Ittakeslongtimetogethotwateratthefixtures>>
・ Thetimeittakestodeliverhotwaterfromthewaterheatertoyourfixturesdependson
thelengthofpipingbetweenthetwo.Thelongerthedistanceorthebiggerthepipes,
thelongeritwilltaketogethotwater.
・ Ifyouwouldliketoreceivehotwatertoyourfixturesquicker,youmaywanttoconsidera
hotwaterrecirculationsystem.
<<Thewaterisnothotenoughorturnscoldandstayscold>>
・ Comparetheflowandtemperature.Refertothe“Outputtemperaturechart”ofthe
installationmanual.
・ Checkcrossplumbingbetweencoldwaterlinesandhotwaterlines.
・ Checkifthegassupplyvalvefullyopen,thegaslinesizedproperlyandthegassupplies
pressureenough.Refertothe“Gassupplyandgaspipesizing”oftheinstallationmanual.
・ Checkthesettemperature,andchangethedipswitchsetting.RefertoSectionD.
・ Referto“Watercircuit”inthissection.
<<Thewateristoohot>>
・ Checkthesettemperature,lowersettingtemperature.
<<Thehotwaterisnotavailablewhenafixtureisopened>>
・ Refertothe“Powersupplycircuit”and“Watercircuit”inthissection.
<<Fluctuationinhotwatertemperature>>
・ Checkifthefilteronthecoldwaterinletcleaned.(Part#437)
・ Checkifthegaslinesizedproperlyandthesupplygaspressuresufficient.
・ Checkforcrossconnectionbetweencoldwaterlinesandhotwaterlines.
・ Referto“Watercircuit”inthissection.
<<Unitdoesnotignitewhenwatergoesthroughthewaterheater>>
・ Refertothe“Powersupplycircuit”and“Watercircuit”inthissection.
・ Ifyouusetheremotecontroller,turnthepowerbuttononandthenthegreenLEDwill
lightup.
・ Checkifthefilteronthecoldwaterinletcleaned.(Part#437)
・ Referto“Watercircuit”inthissection.
B.Errorcodes
031:Incorrectdipswitchsetting
・ CheckthedipswitchsettingsonthePCB.RefertoSectionD.
101:Warningforthe“991”errorcode
・ Checkthegastypeofthewaterheater.Ifit’swronggastypemodel,replacethewater
heatertocorrectone.
・ Checkifthereisanyblockage(Forexample,Dampersticking,VentFlapsinstalledonthe
terminator,Snowbuilduparoundterminator,Installedinacloset(Noventilationorlack
ofcombustionair))intheintakeairand/orexhaust.Refertothe“Venttermination
clearances”oftheinstallationmanual.
・ Ifthewaterheaterisinstalledasadirect‐ventsystem,checkwhetherthereisenough
distancebetweentheintakeairterminalandtheexhaustterminal.Refertothe“Vent
terminationclearances”oftheinstallationmanual.
・ Checkifthetotalventlengthdoesn’texceed50ftandthe#ofelbowsislessthan5Ea.
・ Checkthealtitude/elevationofareaofwherethewaterheaterinstalled.
・ Checkifthereisgreaseand/ordirtintheburner(Part#101)andthefanmotor(Part
#416),especiallyifthewaterheaterhasbeeninstalledinacontaminatedarea.
・ Checkifthereisdustandlintinheatexchanger.
・ Checkthemanifoldpressureofthewaterheater.Refertoinstallationmanual.
111:Ignitionfailure
1. Checkgassupplyandinletgaspressure.
2. CheckiftheHi‐limitswitch(Part#403)isproperlyfunctioning.
3. Checkforconnection/breakageofwires(Part#111,402,705,707),burnmarksonthe
computerboard(Part#701),and/orsootontheflamerod(Part#103).Andthenif
O.H.C.F(Part#402)isbreakage,Consultthemanufacturer.
4. Checkifthereisabuzzingsparkignitionsoundcomingfromtheburner(Part#101)when
waterheaterpreparesforcombustion.
5. Listenforthedouble“clunk”soundcomingfromthegasvalveassembly(Part#114)
whenwaterheatergoesintocombustion.
6. (Onlynosparkingand/orkicksound)Checkvoltageoneachwiretogasvalvesassembly
(Part#114)and/ortheigniter(Part#102).Refertothe“AppendixA”inSectionC.
*Nosparkingsound >>>>>Refertothe#1at“AppendixA”inSectionC.
*Nokicksound >>>>>Refertothe#2at“AppendixA”inSectionC.
7. Checkifthereisleakingfromheatexchanger(Part#401or444).
8. Checkifthereisdustandlintinnozzlesofthemanifold(Part#114).
9. Checkcurrentontheflamerod(Part#103).Refertothe#3at“AppendixA”inSectionC.
121:Lossofflame
1. Checkgassupplyandinletgaspressure.
2. CheckiftheHi‐limitswitch(Part#403)isproperlyfunctioning.
3. Checkforconnection/breakageofwires(Part#111,402,705,707),burnmarksonthe
computerboard(Part#701),and/orsootontheflamerod(Part#103).Andthenif
O.H.C.F(Part#402)isbreakage,Consultthemanufacturer.
4. Checkifthereisleakagefromheatexchanger(Part#401or444).
5. Checkifthereisdustandlintinnozzlesofthemanifold(Part#114).
6. Checkcurrentontheflamerod(Part#103).Refertothe#3at“AppendixA”inSectionC.
311,321,331:Disconnected/short‐circuitedthermistor
・
Checkforconnection/breakageofwiresand/ordebrisonthermistor(Part#405,424,430,704).
・ Checkthermistorresistance.Refertothe“AppendixD”inSectionC.
M
Ma
ai
in
nt
te
en
na
an
nc
ce
e
s
sh
he
ee
et
t
6
63
3V
V1
15
51
1‐
‐3
3
A.Troubleshooting
C. WiringDiagramandcheckpointoftheWaterheater
Thelowerbankhassettingsfor
threefunctions,shownbelow.
<Lowerbankofdipswitches>
391:Air‐fuelRatioRodfailure
・
Checkforconnection/breakageofwires(Part#705)and/orsootontheAFRrod.(Part#103)
.
441:FlowSensorfailure(OnlyEasy‐Linksystem)
・
Checkforconnection/breakageofwiresand/ordebrisontheflowsensorimpeller(Part#421).
510,551:AbnormalMainandGasSolenoidValve
・ Checkforconnection/breakageofwires(Part#707)and/orburnmarksonthecomputer
board(Part#701).
・ Resetpowersupplyofthewaterheater.
・ Checkvoltageontheeachvalveonthegasvalvesassembly(Part#114).Refertothe
“AppendixC”inSectionC.
611:Fanmotorfault
・ Checkforconnection/breakageofwires,dustbuildupinthefanmotor(Part#416)and/or
burnmarksonthecomputerboard(Part#701).
・ Checkforfrozen/corrosionofconnectorsofthefanmotor(Part#416).
・ Checkvoltagebetweenbluewireandeachwireofthefanmotor(Part#416),andcheck
resistancebetweenwhitewireandredwire.Refertothe“Appen dixB”inSectionC.
631:Externalpumpfailure
・ Checkwhetherthepumpconnectedtocentralcomputerboardworksproperly.
651,661:Watercontrolvalvefault(OnlyEasy‐Linksystem)
・ Checkthewatercontrolvalve(Part#418),connection/breakageofwires(Part#418),
motordrivelockedduetoscalebuildup,and/orwaterleakage.
・ Checkvoltagebetweenblackwireandredwire.Refertothe“AppendixF”inSectionC.
681:Externalfanmotorfailure
・
Checkwhethertheexternalfanmotorconnectedtocentralcomputerboardworksproperly.
701:Computerboardfault
・ Checkforconnection/breakageofwires(Part#707)and/orburnmarksonthecomputer
board(Part#701).
721:Falseflamedetection
1. Cleantheflamerod(Part#103).
2.
Forindoormodels,checkifcondensatedrainisinstalledontheventcollarofthewaterheater.
3. Checkifthereisleakingfromheatexchanger(Part#401or444).
741:Miscommunicationbetweenwaterheaterandremotecontroller
1. Checkthemodeltypeoftheremotecontroller.ModelNo.9007603005(TM‐RE30)isthe
correctone.
2. Inspecttheconnectionsbetweenthewaterheaterandremotecontroller.Refertothe
“Remotecontrollerconnections”oftheInstallationmanual.
3. Checkthepowersupplyofthewaterheater.
4. Ifthiserrorcodeappearsonlythe7‐SegLEDonthePCB(Part#702),checkthevoltageon
theremotecontrollerterminalonthePCB.Refertothe“AppendixE”inSectionC.
5. Ifthiserrorcodeappearsonlyremotecontroller,replacethePCB(Part#702).
6. IfthiserrorcodeappearsboththePCB(Part#702)andtheremotecontroller,replacethe
remotecontroller.
761:
MiscommunicationbetweenParentunitandChildunitsforEasy‐linksystem
・ Checkiftheconnectionsbetweentheparentunitandthechildunitsarecorrect.Referto
“Easy‐Linksystem”sectionintheInstallationmanual.
991:Imperfectcombustion
・ Refertothe“101”errorcodeinthissection.
<<Thefanmotorstillspinningafteroperationhasstopped>>
・ Thisisnormal.Afteroperationhasstopped,thefanmotorkeepsrunningfrom35
secondsinordertore‐ignitequickly,aswellaspurgealltheexhaustgasoutoftheflue.
<<Abnormalsoundfromwaterheater>>
・ Anabnormalsoundfromthewaterheatersiscausedbynotenoughairsupplyorwrong
installations.Thewaterheaterneedsmorecombustionair.Refertothe“101”errorcode
inthesectionB.
<<Powersupplycircuit>>
1. Iftheremotecontrollerinstalled,pressthe“ON/OFF”buttonoftheremotecontroller,
andmakesurethatthegreenLEDonthe“ON/OFF”buttonoftheremotecontrollerislit.
Restartthewaterheater.
2. Checkifthatthe7‐SegLEDonthePCB(Part#702)ofthewaterheaterislit.Ifso,the
powersupplycircuitofthewaterheaterisundernormalcondition.Next,refertothe
“Watercircuit”inthissection.
3. Checkthefuseonthesurgebox(Part#722),andifithasabrownspot,needtoreplaceit.
4. Checkthepowersupply,andmakesurethatthewaterheaterhas120VAC.
5. Ifthe7‐SegLEDonthePCB(Part#702)isn’tlit,someelectricalpartscanbebroken.
Consultthemanufacturer.
<<Watercircuit>>
1. Ifyousettheremotecontroller,turnthepowerbuttononandthenthegreenLEDwill
lightup.
2. Openallhotwaterfaucets,andmakesurethatthereisenoughwaterflow.Thiswater
heaterneedsatleast0.5GPMwaterflowtooperate.
3. Checkforreverseconnectionandcrossconnection.
4. Checkifthefilteronthecoldwaterinletcleaned.(Part#437)
5. Checkifthereisnodebrisorobstructiononthefixtures.
6. Checkifwaterwaysinthewaterheaterarefrozen.Ifso,unfreezethem.Andreferto
installationmanualtoprotectyourwaterheaterfromfreeze.
7. Checkiftheinletwaterpressureishigherthan40psi.Andifit’slowerthan40psi,need
toincreasethepressure.
8. Checkforconnectionsandbreakageofwires(Part#418,421).
9. Checkifthemotordriveofthewatercontrolvalve(Part#418)islockedduetoscale
buildup,and/orwaterleakage.Consultthemanufacturer.
<Upperbankofdipswitches>
Theupper bank hascertain
specialfunctionsandgenerally
shouldnotneedadjustment.
AppendixD(Forerrorcode311,321and331)
・ Mixingthermistor(FindthemarkingofNo.113ontheconnector)
Checkpoint“E1”
・ Outputthermistor(FindthemarkingofNo.12ontheconnector)
Checkpoint“E2”
・ Inletthermistor(FindthemarkingofNo.42ontheconnector)
Checkpoint“E3”
Checkresistancebetweenblackwireandblackwire.
Tempe ra ture
°F 505968778695
°C 101520253035
ResistancekΩ15.4 12.6 10.3 8.57.05.9
Allcheckpointsarenormal?
Yes>>ReplacethePCB.(Part#701)
No>>Replacethewrongthermistor.(Part#405,424,430)
AppendixE(Forerrorcode741)
Refertocheckpoint“F”onthewiringdiagramabove.
CheckvoltageontheremotecontrollerterminalonthePCB.
(Normal:11to15VDC)
Thischeckpointisnormal?
Yes>>Replacetheremotecontroller.
No>>ReplacethePCB.(Part#702)
AppendixC(Forerrorcode510and551)
Refertocheckpoint“C”inthediagramtotheleftandfollowings.
Checkvoltageontheeachvalveonthegasvalvesassembly.
・
Betweenbluewireandlightbluewire(#3).(Normal:78to100VDC)
・ Betweenbluewireandgreenwire(#9).(Normal:78to100VDC)
・ Betweenbluewireandorangewire(#53).(Normal:78to100VDC)
・ Betweenbluewireandredwire(#73).(Normal:78to100VDC)
Allcheckpointsarenormal?
Yes>>Replacethegasvalvesassembly.(Part#114)
No>>ReplacethePCB.(Part#701)
AppendixB(Forerrorcode611)
Refertocheckpoint“G”inthediagramtotheleftandfollowings.
・ Checkvoltagebetweenredwireandbluewire.
(Normal:110to160VDC)
・ Checkvoltagebetweenyellowwireandbluewire.
(Normal:13to17VDC)
・ Checkvoltagebetweenorangewireandbluewire
(Normal:2.0to6.5VDC)
Allcheckpointsarenormal?
Yes>>Replacethefanmotor.(Part#416)
No>>ReplacethePCB.(Part#701)
AppendixF(Forerrorcode651and661)
Refertocheckpoint“J”onthewiringdiagramabove.
Checkvoltagebetweenblackwireandredwire.(Normal:13to16VDC)
Thischeckpointisnormal?
Yes>>ReplacetheWatercontrolvalve.(Part#418)
No>>ReplacethePCB.(Part#701)
D.DipswitchSettingsonthecomputerboardofthewaterheater
Changethedipswitch settingswhenthepowersupplyisturningoff.
Thedarksquareisthedirectionthedipswitchshouldbesetto.
DEFAULTisthefactorysetting.
AppendixA(Forerrorcode111)
Checkthesepointsduringignitionstage.
#1.Refertocheckpoint“B”onthewiringdiagramabove.
Checkvoltagebetweenpurplewires.
(Normal:90to110VAC)
ThisCheckpointisnormal?
Yes >>Replacetheigniter(Part#102)
No >>GotoNext
#2.Refertocheckpoint“C”and“H1”onthewiringdiagramabove.
Checkthevoltagebellows.
C:Betweenbluewireandlightbluewire(#3).
(Normal:78to100VDC)
C:Betweenbluewireandorangewire(#53).
(Normal:78to100VDC)
H1:Checkthevoltagebetweenwhitewireandredwire.
(Normal:1to15VDC)
Thesecheckpointsarenormal?
Yes>>Replacethegasvalvesassembly.(Part#114)
No>>ReplacethePCB.(Part#701)
#3.Checkcurrentthoughttheorangeflamerodwire(Part#705).
(Normal:morethan1μA)
Thischeckpointisnormalduringoperation?
Yes >>ReplacethePCB.(Part#701)
No>>Replacetheflamerod.(Part#103)
A
AT
TM
M5
50
0
Singleunitisthesameasthechildunit.
(40 C)
104 F
(74 C)
165 F
(63 C)
145 F
(49 C)
120 F
DEFAULT
12345678
OFF
ON
12345678
OFF
ON
12345678
OFF
ON
12345678
OFF
ON
(46 C)
115 F
(85 C)
185 F
(68 C)
155 F
12345678
OFF
ON
12345678
OFF
ON
12345678
OFF
ON
12345678
OFF
ON
(57 C)
135 F
Temperatureset
Upperbank
Lowerbank
TheGasTypedipswitch
shouldalreadybe
properlypresetfrom
thefactory.
Propane
12345678
OFF
ON
Natural
Gas
12345678
OFF
ON
Gastype
Child
Unit
DEFAULT
Parent
Unit
12345678
OFF
ON
12345678
OFF
ON
Eas
‐Linksystem
OFF
ON
12345678
Direct
vent
OFF
ON
12345678
Outdoor
OFF
ON
12345678
Indoor
DEFAULT
Installationtype
Centralcom
uterboard
9007603005
TM‐RE30
L
H2
A3
I
A
B
H1
C
A1
J
K
F
D1 D2
E1
E2
E3
L
G
M
N
AA
A2L
L
L
L
L
I
AB
H1 H2
C
J
E1
E2
E3
C1
C2
G
C1
C2
Heater
Thermostat
Inlet
thermistor
Output
thermistor
Mixing
thermistor
BK
BK
BK
GFI
Trans-
former
123456
OFF
BR
BR
120 VAC
10A
G
Ground
W
BK BR
Ground
Air-fuel
ratio rod
Ground
Flame
rod
123456
OFF
123456
OFF
MV
SV1
SV2
SV3
Remote controller
Parent
W
W
IG
Ground
Ground
Inlet
thermistor
Output
thermistor
Mixing
thermistor
BK
BK
BK
123456
OFF
Air-fuel
ratio rod
Ground
Flame
rod
MV
SV1
SV2
SV3
FM
Igniter
rod
IG
Heater
Heater
Heater
Heater
Heater
7
7
8
8
RYGWBK
BL
ROYGWBK
BL
RYGW
BK
BL
ROYGW
BK
BL
Water
Control
valve
Water
Control
valve
BK
BK
BK
BK
BK
BK
BK
BK
Y
G
O
O
G
Y
BK BK
W
W
BL
BK
BK
RR
BL
BL
GG
R
BL
Y
O
W
P
PP
PP
PP
P
G
WR BK
W
R
WR BK R
W
BL
LB
G
O
R
W
BK
Y
WBK
WBK
BL
LB
G
O
R
BK
W
BK
W
W
BK
BK
W
W
W
W
W
W
W
Gas
Porpor-
tional
Valve
Flow
Sensor
WR BK
W
R
WR BK R
W
Hi-
limit
BL
O.H.C.F
BL
BL BL
BL
FM
R
BL
Y
O
W
BL
Hi-
limit
BL
O.H.C.F
BL
BL BL
BL
BL
Flow
Sensor
Left side unit Right side unit
Surge
box
BK
W
MAX button
MIN button
Increase bu tton
Decrease bu tton
Burning lamp
Communication
lamp (right)
Communication
lamp (left)
Multi-system
on line lamp
Lower bank of
dipswitches
Upper bank of
dipswitches
7 Seg LED
Pump test run
Error call
button
Burning lamp
FM
port
Pump
port
Button to check
unit number
Priority SW
Alarm
contact
Draft switch
Dipswitches
MAX button
MIN button
Increase button
Decrease button
2
1
Dipswitches
Gas
Porpor-
tional
Valve
Igniter
rod