Taking Care GO User manual

Taking Care
Anywhere
SET-UP & USER GUIDE

TAKING CARE 2
Welcome
This step-by-step guide includes simple
instructions on installing and using your GO
alarm pendant, in-home alarm unit (SEVEN)
and backup pendant (Pearl). Please keep this
guide in a safe place for future reference.
By choosing our service you are joining thousands of
satisfied customers who are staying safe and independent in
their own homes.
Please note that to set up the alarm you will need to be
ready to test both pendants in your home as well as in your
garden.
We recommend you wear your GO alarm pendant
whenever possible as it works both at home and when
out-and-about, and also includes fall detection. Use your
backup pendant only when you're charging your GO alarm
pendant.
GO alarm pendant In-home backup
pendant (Pearl)
Rated ‘Excellent’ Aug 2022

What’s in your Personal Alarm box
Getting to know your Taking Care Anywhere package
Your in-home alarm unit (SEVEN)
Your backup pendant (Pearl)
Your GO alarm pendant
Section One: Charging your GO alarm pendant
Choosing where to put your GO alarm charging base
Section Two: Setting up your in-home alarm unit (SEVEN)
Choosing where to put your in-home alarm unit (SEVEN)
Turning on the power
Checking the signal
Range testing your backup pendant (Pearl)
Testing your in-home alarm unit (SEVEN)
Making an emergency call
Cancelling a call
Quarterly testing
Going on holiday
Section Three: Testing your GO alarm pendant
Voice messages and sounds
Making an emergency call
What happens if you fall?
Cancelling a call
Quarterly testing
Going on holiday
Flight mode
Help and support
Things to remember
Important information
Common faults and solutions
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We’re happy to help if
you have any questions
Please call us on
0800 077 8408
Lines open 9am–5pm
Monday to Friday
CONTENTS

6TAKING CARE
What’s in your Personal Alarm box?
In-home alarm unit (SEVEN)
Placed in your home and has two SIM
cards to provide mobile network outage
resilience. The unit contains a speaker
and microphone allowing you to
communicate with our Emergency
Resolution Team if you need help.
Backup pendant (Pearl)
Use when charging your GO alarm
pendant or as a backup pendant if
there is a problem with your GO alarm
pendant.
Power adapter (3m)
It is essential you only use the power
adapter provided with your in-home
alarm unit to avoid any faults or issues.
GO alarm pendant
Wear this alarm pendant at home, in the
garden and while you are out-and-about.
In the event of an emergency, if your
GO alarm pendant cannot connect to a
cellular network when at home, your in-
home alarm unit will alert our Emergency
Resolution Team, and you will then speak
to them via the alarm unit.
SECTION ONE
SECTION TWO
GO wireless charger adapter
It is essential you only use the power
adapter provided with your GO alarm
pendant charging base to avoid any
faults or issues.
GO wireless charging base
Allows you to charge your GO alarm
pendant simply by placing the pendant
on the base. Make sure when you place
the pendant on the base, the 'walking
person' symbol is facing upwards.
Stainless steel hypoallergenic chain
Wear your GO alarm pendant round your
neck like a necklace.
Pacemaker - split ring
If you have a pacemaker use the split
ring to attach your GO alarm pendant
to your keyring or belt loop.
SECTION THREE
Section One
In-home alarm
unit (SEVEN)
Backup pendant
(Pearl)
Power adapter
Section Two
GO wireless
charger adapter
Section Three
GO alarm pendant
GO wireless
charging base
Neck chain and
split ring

8TAKING CARE
The speaker on your unit is where you will hear the voice of
someone from the Emergency Resolution Team. To work
properly, your in-home alarm unit must always be plugged
into a power socket.
STATUS LIGHT THIS MEANS
Green light on Your alarm unit is connected to
the power and is working.
Flashing orange
light on
Your alarm unit power is
disconnected. A voice message
will play to let you know that
your alarm unit is not connected
to power.
Solid red
light on
Your battery unit is no longer
functioning or missing.
Flashing red
light Your alarm unit battery is low.
No light Your alarm unit is o.
THE LIGHTS ON YOUR
IN-HOME ALARM UNIT
Your in-home
alarm unit
Help button
Info button
Cancel button
POWER BUTTON
Press to hear the status spoken. Hold to turn the
alarm unit o; press to turn it on.
www.chiptech.uk
4SEVEN User Guide
Power
The Power buon is back-lit green to indicate that SEVEN is on.
Press the Power buon to hear the status spoken. Hold to turn the
base unit o, press to turn it on.
On.
Flashes orange when the mains power is disconnected. A voice
message will play to let you know that SEVEN is not connected
to power.
• Solid red when the base unit baery is no longer
funconing, or missing.
• Flashes red when the base unit baery is low.
No light – SEVEN is o.
Buon Funcons and Lights
Connect
Press the Connect buon to hear the 4G cellular status. SEVEN will
then announce “Excellent”, “Good”, “Poor” or “Unavailabe”.
Press to send ‘I’m Ok’ to your service provider, if congured to do so.
OK, the cellular connecon is available.
• The Connect buon will show solid orange for a short
period of me when connecng to the cellular network.
• The orange ashes are to let you know that 1 of the 2 SIM
cards are not connecng.
The red ash indicates there is no connecon to your service
provider. An alert for help will not work.
Flashes blue when a ‘I’m Ok’ check-in is required.
No light – SEVEN is o.
www.chiptech.uk
4SEVEN User Guide
Power
The Power buon is back-lit green to indicate that SEVEN is on.
Press the Power buon to hear the status spoken. Hold to turn the
base unit o, press to turn it on.
On.
Flashes orange when the mains power is disconnected. A voice
message will play to let you know that SEVEN is not connected
to power.
• Solid red when the base unit baery is no longer
funconing, or missing.
• Flashes red when the base unit baery is low.
No light – SEVEN is o.
Buon Funcons and Lights
Connect
Press the Connect buon to hear the 4G cellular status. SEVEN will
then announce “Excellent”, “Good”, “Poor” or “Unavailabe”.
Press to send ‘I’m Ok’ to your service provider, if congured to do so.
OK, the cellular connecon is available.
• The Connect buon will show solid orange for a short
period of me when connecng to the cellular network.
• The orange ashes are to let you know that 1 of the 2 SIM
cards are not connecng.
The red ash indicates there is no connecon to your service
provider. An alert for help will not work.
Flashes blue when a ‘I’m Ok’ check-in is required.
No light – SEVEN is o.
www.chiptech.uk
4SEVEN User Guide
Power
The Power buon is back-lit green to indicate that SEVEN is on.
Press the Power buon to hear the status spoken. Hold to turn the
base unit o, press to turn it on.
On.
Flashes orange when the mains power is disconnected. A voice
message will play to let you know that SEVEN is not connected
to power.
• Solid red when the base unit baery is no longer
funconing, or missing.
• Flashes red when the base unit baery is low.
No light – SEVEN is o.
Buon Funcons and Lights
Connect
Press the Connect buon to hear the 4G cellular status. SEVEN will
then announce “Excellent”, “Good”, “Poor” or “Unavailabe”.
Press to send ‘I’m Ok’ to your service provider, if congured to do so.
OK, the cellular connecon is available.
• The Connect buon will show solid orange for a short
period of me when connecng to the cellular network.
• The orange ashes are to let you know that 1 of the 2 SIM
cards are not connecng.
The red ash indicates there is no connecon to your service
provider. An alert for help will not work.
Flashes blue when a ‘I’m Ok’ check-in is required.
No light – SEVEN is o.
www.chiptech.uk
4SEVEN User Guide
Power
The Power buon is back-lit green to indicate that SEVEN is on.
Press the Power buon to hear the status spoken. Hold to turn the
base unit o, press to turn it on.
On.
Flashes orange when the mains power is disconnected. A voice
message will play to let you know that SEVEN is not connected
to power.
• Solid red when the base unit baery is no longer
funconing, or missing.
• Flashes red when the base unit baery is low.
No light – SEVEN is o.
Buon Funcons and Lights
Connect
Press the Connect buon to hear the 4G cellular status. SEVEN will
then announce “Excellent”, “Good”, “Poor” or “Unavailabe”.
Press to send ‘I’m Ok’ to your service provider, if congured to do so.
OK, the cellular connecon is available.
• The Connect buon will show solid orange for a short
period of me when connecng to the cellular network.
• The orange ashes are to let you know that 1 of the 2 SIM
cards are not connecng.
The red ash indicates there is no connecon to your service
provider. An alert for help will not work.
Flashes blue when a ‘I’m Ok’ check-in is required.
No light – SEVEN is o.
Connect button
Power button
www.chiptech.uk
4SEVEN User Guide
Power
The Power buon is back-lit green to indicate that SEVEN is on.
Press the Power buon to hear the status spoken. Hold to turn the
base unit o, press to turn it on.
On.
Flashes orange when the mains power is disconnected. A voice
message will play to let you know that SEVEN is not connected
to power.
• Solid red when the base unit baery is no longer
funconing, or missing.
• Flashes red when the base unit baery is low.
No light – SEVEN is o.
Buon Funcons and Lights
Connect
Press the Connect buon to hear the 4G cellular status. SEVEN will
then announce “Excellent”, “Good”, “Poor” or “Unavailabe”.
Press to send ‘I’m Ok’ to your service provider, if congured to do so.
OK, the cellular connecon is available.
• The Connect buon will show solid orange for a short
period of me when connecng to the cellular network.
• The orange ashes are to let you know that 1 of the 2 SIM
cards are not connecng.
The red ash indicates there is no connecon to your service
provider. An alert for help will not work.
Flashes blue when a ‘I’m Ok’ check-in is required.
No light – SEVEN is o.

10TAKING CARE
STATUS LIGHT THIS MEANS
Green light on Cellular connection is available.
Solid orange
light on
Will light up for a short period
of time when connecting to the
cellular network.
Flashing orange
light on
1 of the 2 SIM cards is not
connecting.
Flashing red
light on
No connection to your service
provider. An alert for help will
not work.
No light Your alarm unit is o.
THE LIGHTS ON YOUR
IN-HOME ALARM UNIT
CONNECT BUTTON
Press to hear the 4G/2G cellular status. Your alarm unit will
then announce “Excellent”, “Good”, “Poor” or “Unavailable”. STATUS LIGHT THIS MEANS
No light Your alarm unit is o.
Solid green
light on
Normal working mode, press
to hear the time.
INFO BUTTON
STATUS LIGHT THIS MEANS
Flashing blue
light on
Your periodic pendant ‘Test Alarm
Call’ is due.
Flashing green
light on
A friendly message is waiting to be
played – press to hear.
Flashing orange
light on
Your alarm unit requests an action
– press to hear the request.
Flashing red
light on
You have a warning message
for critical notifications such as
emergency events or evacuation.
notices – press to hear the message.
Please note: The following notification features are not
currently available but may be enabled for your alarm unit in
the future.
www.chiptech.uk
4SEVEN User Guide
Power
The Power buon is back-lit green to indicate that SEVEN is on.
Press the Power buon to hear the status spoken. Hold to turn the
base unit o, press to turn it on.
On.
Flashes orange when the mains power is disconnected. A voice
message will play to let you know that SEVEN is not connected
to power.
• Solid red when the base unit baery is no longer
funconing, or missing.
• Flashes red when the base unit baery is low.
No light – SEVEN is o.
Buon Funcons and Lights
Connect
Press the Connect buon to hear the 4G cellular status. SEVEN will
then announce “Excellent”, “Good”, “Poor” or “Unavailabe”.
Press to send ‘I’m Ok’ to your service provider, if congured to do so.
OK, the cellular connecon is available.
• The Connect buon will show solid orange for a short
period of me when connecng to the cellular network.
• The orange ashes are to let you know that 1 of the 2 SIM
cards are not connecng.
The red ash indicates there is no connecon to your service
provider. An alert for help will not work.
Flashes blue when a ‘I’m Ok’ check-in is required.
No light – SEVEN is o.
www.chiptech.uk
4SEVEN User Guide
Power
The Power buon is back-lit green to indicate that SEVEN is on.
Press the Power buon to hear the status spoken. Hold to turn the
base unit o, press to turn it on.
On.
Flashes orange when the mains power is disconnected. A voice
message will play to let you know that SEVEN is not connected
to power.
• Solid red when the base unit baery is no longer
funconing, or missing.
• Flashes red when the base unit baery is low.
No light – SEVEN is o.
Buon Funcons and Lights
Connect
Press the Connect buon to hear the 4G cellular status. SEVEN will
then announce “Excellent”, “Good”, “Poor” or “Unavailabe”.
Press to send ‘I’m Ok’ to your service provider, if congured to do so.
OK, the cellular connecon is available.
• The Connect buon will show solid orange for a short
period of me when connecng to the cellular network.
• The orange ashes are to let you know that 1 of the 2 SIM
cards are not connecng.
The red ash indicates there is no connecon to your service
provider. An alert for help will not work.
Flashes blue when a ‘I’m Ok’ check-in is required.
No light – SEVEN is o.
www.chiptech.uk
4SEVEN User Guide
Power
The Power buon is back-lit green to indicate that SEVEN is on.
Press the Power buon to hear the status spoken. Hold to turn the
base unit o, press to turn it on.
On.
Flashes orange when the mains power is disconnected. A voice
message will play to let you know that SEVEN is not connected
to power.
• Solid red when the base unit baery is no longer
funconing, or missing.
• Flashes red when the base unit baery is low.
No light – SEVEN is o.
Buon Funcons and Lights
Connect
Press the Connect buon to hear the 4G cellular status. SEVEN will
then announce “Excellent”, “Good”, “Poor” or “Unavailabe”.
Press to send ‘I’m Ok’ to your service provider, if congured to do so.
OK, the cellular connecon is available.
• The Connect buon will show solid orange for a short
period of me when connecng to the cellular network.
• The orange ashes are to let you know that 1 of the 2 SIM
cards are not connecng.
The red ash indicates there is no connecon to your service
provider. An alert for help will not work.
Flashes blue when a ‘I’m Ok’ check-in is required.
No light – SEVEN is o.
www.chiptech.uk
4SEVEN User Guide
Power
The Power buon is back-lit green to indicate that SEVEN is on.
Press the Power buon to hear the status spoken. Hold to turn the
base unit o, press to turn it on.
On.
Flashes orange when the mains power is disconnected. A voice
message will play to let you know that SEVEN is not connected
to power.
• Solid red when the base unit baery is no longer
funconing, or missing.
• Flashes red when the base unit baery is low.
No light – SEVEN is o.
Buon Funcons and Lights
Connect
Press the Connect buon to hear the 4G cellular status. SEVEN will
then announce “Excellent”, “Good”, “Poor” or “Unavailabe”.
Press to send ‘I’m Ok’ to your service provider, if congured to do so.
OK, the cellular connecon is available.
• The Connect buon will show solid orange for a short
period of me when connecng to the cellular network.
• The orange ashes are to let you know that 1 of the 2 SIM
cards are not connecng.
The red ash indicates there is no connecon to your service
provider. An alert for help will not work.
Flashes blue when a ‘I’m Ok’ check-in is required.
No light – SEVEN is o.
Info
Cancel
Help
Press the Info buon to hear a voice nocaon repeat. Messages
can include a request to test your personal help buon, a reminder,
or an event nocaon.
Press to Cancel any funcon, including voice nocaons, and to
cancel an alert during the loud alarm.
• If this light is solid green, there are no messages.
• If it ashes green this indicates a friendly message is
waing to be played.
Flashes orange to request an acon. Press to hear the request.
Flashes red when there is a warning message for crical
nocaons, e.g. emergency events or evacuaon noces.
Flashes blue when a ‘Test Alarm Call’ with your pendant is
required as agreed with your service provider
No light – SEVEN is o.
This will illuminate solid orange when an alert can be
cancelled, during the loud alarm.
The Cancel buon is also used to enable and disable the
‘Away Funcon’.
Flashes le to right when the ‘Away Funcon’ is enabled.
No light – normal operaon.
Press the Help buon to send an emergency alert to your
service provider. The lights under the Help buon will rotate
while the alert is in progress.
The Help buon will be dimly back-lit during normal operaon
so it can be located in the dark.
Info
Cancel
Help
Press the Info buon to hear a voice nocaon repeat. Messages
can include a request to test your personal help buon, a reminder,
or an event nocaon.
Press to Cancel any funcon, including voice nocaons, and to
cancel an alert during the loud alarm.
• If this light is solid green, there are no messages.
• If it ashes green this indicates a friendly message is
waing to be played.
Flashes orange to request an acon. Press to hear the request.
Flashes red when there is a warning message for crical
nocaons, e.g. emergency events or evacuaon noces.
Flashes blue when a ‘Test Alarm Call’ with your pendant is
required as agreed with your service provider
No light – SEVEN is o.
This will illuminate solid orange when an alert can be
cancelled, during the loud alarm.
The Cancel buon is also used to enable and disable the
‘Away Funcon’.
Flashes le to right when the ‘Away Funcon’ is enabled.
No light – normal operaon.
Press the Help buon to send an emergency alert to your
service provider. The lights under the Help buon will rotate
while the alert is in progress.
The Help buon will be dimly back-lit during normal operaon
so it can be located in the dark.
Info
Cancel
Help
Press the Info buon to hear a voice nocaon repeat. Messages
can include a request to test your personal help buon, a reminder,
or an event nocaon.
Press to Cancel any funcon, including voice nocaons, and to
cancel an alert during the loud alarm.
• If this light is solid green, there are no messages.
• If it ashes green this indicates a friendly message is
waing to be played.
Flashes orange to request an acon. Press to hear the request.
Flashes red when there is a warning message for crical
nocaons, e.g. emergency events or evacuaon noces.
Flashes blue when a ‘Test Alarm Call’ with your pendant is
required as agreed with your service provider
No light – SEVEN is o.
This will illuminate solid orange when an alert can be
cancelled, during the loud alarm.
The Cancel buon is also used to enable and disable the
‘Away Funcon’.
Flashes le to right when the ‘Away Funcon’ is enabled.
No light – normal operaon.
Press the Help buon to send an emergency alert to your
service provider. The lights under the Help buon will rotate
while the alert is in progress.
The Help buon will be dimly back-lit during normal operaon
so it can be located in the dark.
Info
Cancel
Help
Press the Info buon to hear a voice nocaon repeat. Messages
can include a request to test your personal help buon, a reminder,
or an event nocaon.
Press to Cancel any funcon, including voice nocaons, and to
cancel an alert during the loud alarm.
• If this light is solid green, there are no messages.
• If it ashes green this indicates a friendly message is
waing to be played.
Flashes orange to request an acon. Press to hear the request.
Flashes red when there is a warning message for crical
nocaons, e.g. emergency events or evacuaon noces.
Flashes blue when a ‘Test Alarm Call’ with your pendant is
required as agreed with your service provider
No light – SEVEN is o.
This will illuminate solid orange when an alert can be
cancelled, during the loud alarm.
The Cancel buon is also used to enable and disable the
‘Away Funcon’.
Flashes le to right when the ‘Away Funcon’ is enabled.
No light – normal operaon.
Press the Help buon to send an emergency alert to your
service provider. The lights under the Help buon will rotate
while the alert is in progress.
The Help buon will be dimly back-lit during normal operaon
so it can be located in the dark.
Info
Cancel
Help
Press the Info buon to hear a voice nocaon repeat. Messages
can include a request to test your personal help buon, a reminder,
or an event nocaon.
Press to Cancel any funcon, including voice nocaons, and to
cancel an alert during the loud alarm.
• If this light is solid green, there are no messages.
• If it ashes green this indicates a friendly message is
waing to be played.
Flashes orange to request an acon. Press to hear the request.
Flashes red when there is a warning message for crical
nocaons, e.g. emergency events or evacuaon noces.
Flashes blue when a ‘Test Alarm Call’ with your pendant is
required as agreed with your service provider
No light – SEVEN is o.
This will illuminate solid orange when an alert can be
cancelled, during the loud alarm.
The Cancel buon is also used to enable and disable the
‘Away Funcon’.
Flashes le to right when the ‘Away Funcon’ is enabled.
No light – normal operaon.
Press the Help buon to send an emergency alert to your
service provider. The lights under the Help buon will rotate
while the alert is in progress.
The Help buon will be dimly back-lit during normal operaon
so it can be located in the dark.
www.chiptech.uk
4SEVEN User Guide
Power
The Power buon is back-lit green to indicate that SEVEN is on.
Press the Power buon to hear the status spoken. Hold to turn the
base unit o, press to turn it on.
On.
Flashes orange when the mains power is disconnected. A voice
message will play to let you know that SEVEN is not connected
to power.
• Solid red when the base unit baery is no longer
funconing, or missing.
• Flashes red when the base unit baery is low.
No light – SEVEN is o.
Buon Funcons and Lights
Connect
Press the Connect buon to hear the 4G cellular status. SEVEN will
then announce “Excellent”, “Good”, “Poor” or “Unavailabe”.
Press to send ‘I’m Ok’ to your service provider, if congured to do so.
OK, the cellular connecon is available.
• The Connect buon will show solid orange for a short
period of me when connecng to the cellular network.
• The orange ashes are to let you know that 1 of the 2 SIM
cards are not connecng.
The red ash indicates there is no connecon to your service
provider. An alert for help will not work.
Flashes blue when a ‘I’m Ok’ check-in is required.
No light – SEVEN is o.
Info
Cancel
Help
Press the Info buon to hear a voice nocaon repeat. Messages
can include a request to test your personal help buon, a reminder,
or an event nocaon.
Press to Cancel any funcon, including voice nocaons, and to
cancel an alert during the loud alarm.
• If this light is solid green, there are no messages.
• If it ashes green this indicates a friendly message is
waing to be played.
Flashes orange to request an acon. Press to hear the request.
Flashes red when there is a warning message for crical
nocaons, e.g. emergency events or evacuaon noces.
Flashes blue when a ‘Test Alarm Call’ with your pendant is
required as agreed with your service provider
No light – SEVEN is o.
This will illuminate solid orange when an alert can be
cancelled, during the loud alarm.
The Cancel buon is also used to enable and disable the
‘Away Funcon’.
Flashes le to right when the ‘Away Funcon’ is enabled.
No light – normal operaon.
Press the Help buon to send an emergency alert to your
service provider. The lights under the Help buon will rotate
while the alert is in progress.
The Help buon will be dimly back-lit during normal operaon
so it can be located in the dark.

12TAKING CARE
STATUS LIGHT THIS MEANS
Solid orange
light on
You can cancel an alert, during
the loud alarm.
No light Normal operation.
CANCEL BUTTON
Press to cancel any function, including voice notifications, and
to cancel an alert during the loud alarm.
STATUS LIGHT THIS MEANS
Red light
illuminating
Alarm call raised. You will be
connected to our Emergency
Resolution Team.
Help button
backlit
Allows you to easily locate the
button in the dark.
Info
Cancel
Help
Press the Info buon to hear a voice nocaon repeat. Messages
can include a request to test your personal help buon, a reminder,
or an event nocaon.
Press to Cancel any funcon, including voice nocaons, and to
cancel an alert during the loud alarm.
• If this light is solid green, there are no messages.
• If it ashes green this indicates a friendly message is
waing to be played.
Flashes orange to request an acon. Press to hear the request.
Flashes red when there is a warning message for crical
nocaons, e.g. emergency events or evacuaon noces.
Flashes blue when a ‘Test Alarm Call’ with your pendant is
required as agreed with your service provider
No light – SEVEN is o.
This will illuminate solid orange when an alert can be
cancelled, during the loud alarm.
The Cancel buon is also used to enable and disable the
‘Away Funcon’.
Flashes le to right when the ‘Away Funcon’ is enabled.
No light – normal operaon.
Press the Help buon to send an emergency alert to your
service provider. The lights under the Help buon will rotate
while the alert is in progress.
The Help buon will be dimly back-lit during normal operaon
so it can be located in the dark.
HELP BUTTON
Press to send an emergency alert to our Emergency Resolution
Team. The lights under the button will rotate while the alert is in
progress.
Info
Cancel
Help
Press the Info buon to hear a voice nocaon repeat. Messages
can include a request to test your personal help buon, a reminder,
or an event nocaon.
Press to Cancel any funcon, including voice nocaons, and to
cancel an alert during the loud alarm.
• If this light is solid green, there are no messages.
• If it ashes green this indicates a friendly message is
waing to be played.
Flashes orange to request an acon. Press to hear the request.
Flashes red when there is a warning message for crical
nocaons, e.g. emergency events or evacuaon noces.
Flashes blue when a ‘Test Alarm Call’ with your pendant is
required as agreed with your service provider
No light – SEVEN is o.
This will illuminate solid orange when an alert can be
cancelled, during the loud alarm.
The Cancel buon is also used to enable and disable the
‘Away Funcon’.
Flashes le to right when the ‘Away Funcon’ is enabled.
No light – normal operaon.
Press the Help buon to send an emergency alert to your
service provider. The lights under the Help buon will rotate
while the alert is in progress.
The Help buon will be dimly back-lit during normal operaon
so it can be located in the dark.
Info
Cancel
Help
Press the Info buon to hear a voice nocaon repeat. Messages
can include a request to test your personal help buon, a reminder,
or an event nocaon.
Press to Cancel any funcon, including voice nocaons, and to
cancel an alert during the loud alarm.
• If this light is solid green, there are no messages.
• If it ashes green this indicates a friendly message is
waing to be played.
Flashes orange to request an acon. Press to hear the request.
Flashes red when there is a warning message for crical
nocaons, e.g. emergency events or evacuaon noces.
Flashes blue when a ‘Test Alarm Call’ with your pendant is
required as agreed with your service provider
No light – SEVEN is o.
This will illuminate solid orange when an alert can be
cancelled, during the loud alarm.
The Cancel buon is also used to enable and disable the
‘Away Funcon’.
Flashes le to right when the ‘Away Funcon’ is enabled.
No light – normal operaon.
Press the Help buon to send an emergency alert to your
service provider. The lights under the Help buon will rotate
while the alert is in progress.
The Help buon will be dimly back-lit during normal operaon
so it can be located in the dark.

14TAKING CARE
• Your backup pendant (Pearl) should
only be used while your GO alarm
pendant is charging.
• Your backup pendant (Pearl) works
with your in-home alarm unit at home
and in the garden. It does not include
fall detection.
• When you press and hold the button,
your alarm pendant will flash red
around the edge and will alert our
24-hour Emergency Resolution Team.
• The operator will know who you
are and where you live, even if you
cannot speak or hear them.
• Remember you can wear your alarm
pendant in the shower or bath so you
can always call for help.
Your backup pendant (Pearl) will automatically
tell the 24-hour Emergency Resolution Team
when its battery is low and they will contact
you to arrange a replacement.
• In the unlikely event that your backup pendant (Pearl) does
not flash red when pressed and held, the alarm call may
not have been transmitted. You must contact Customer
Services on the number below as soon as possible to
arrange a replacement pendant.
0800 077 8408
THE LIGHT ON YOUR PENDANT
When button is pressed and held
a red light will display around the edge
Your backup pendant
(Pearl)
TECHNICAL DETAILS
• IP68 waterproof up to 1.5 metres, for up to 30 minutes and can
be worn in the bath and shower
• Stainless steel hypo-allergenic chain - may contain up to 13% nickel
• Regularly checks its battery and tests with your in-home alarm
unit
• Open air range of 300m+ from your in-home alarm unit (SEVEN)
• Battery life of five years and does not need to be charged

16TAKING CARE
• Your GO alarm pendant should be worn -
at home, in the garden and when you are
out-and-about.
• The GO alarm pendant should always
be worn around the neck and outside
of clothing so it is easy to access in an
emergency. Wearing under clothing may
also break a fall and stop the fall detector
automatically activating.
• Your GO alarm pendant uses GPS
technology so our Emergency Resolution
Team can locate you.
• When you press and hold both buttons, your GO alarm
pendant will flash red around the edge, a pre-alarm will sound
and our 24-hour Emergency Resolution Team will be alerted.
• The operator will know who you are and where you live, even
if you cannot speak or hear them.
• You can talk to the operator through the speaker on the GO
alarm pendant.
• Remember you can wear your GO alarm pendant in the
shower so you can always call for help.
Your GO alarm pendant
TECHNICAL DETAILS
+ button
behind
Your GO alarm pendant will light up and use
voice messages to tell you when its battery is
low or critically low and needs to be charged.
Our Emergency Resolution Team will also be
alerted.
THE LIGHT ON YOUR PENDANT
When buttons are pressed and held a
red light will flash around the edge.
• IP67 water resistant up to one metre, for up to 30 minutes
• Stainless steel hypo-allergenic chain - may contain up to 13% nickel
• Works outside the home with GPS technology so that our
Emergency Resolution Team knows where you are in an
emergency
• Low battery notifications
• When both buttons are pressed and held on your GO
alarm pendant it will start to flash red around the outer
edge.
• If the battery is low (approximately 20% of capacity
remaining) your GO alarm pendant will say “Low battery,
please place me on the charger today,” and will illuminate
orange.
• If your GO alarm pendant has a critically low battery the
following voice message will play "Critically low battery,
please place me on the charger immediately. An alert may
fail,” and it will flash red. If no lights show, the battery of
your GO alarm pendant is dead, you may need to charge it
immediately.

18TAKING CARE
SECTION ONE
Your GO alarm pendant has fall detection
capabilities and has your safety covered
wherever you are when out-and-about, giving
you more independence in your day-to-day
activities.
We recommend you wear your GO alarm pendant during the day
and only use your backup pendant (Pearl) while your GO alarm
pendant is charging.
To begin with your GO alarm pendant will be in flight mode, until
you either press one of the buttons or place it on the charger.
Charging your
GO alarm pendant
SECTION ONE IMPORTANT NOTE:
Wearing your GO alarm pendant with a
pacemaker - If you have a pacemaker, you
cannot wear your GO alarm pendant around your
neck. Instead, attach your GO alarm pendant to
the supplied split ring, which can be attached to
a belt clip or keys. Your GO alarm pendant must
always be kept at a distance of at least 25cm
from your pacemaker.
Fall detection - If you have a pacemaker, or wear
your GO alarm pendant on your belt or keys, fall
detection must be turned o. Please place your
GO alarm pendant on the wireless charging base
and contact Taking Care on 0800 077 8408.
!
GO alarm
pendant
Wireless
charging base
Power adapter