Taking Care GO User manual

Taking Care
Anywhere
SET-UP & USER GUIDE

TAKING CARE 2
Welcome
This step-by-step guide includes simple
instructions on installing and using your GO
alarm pendant, in-home alarm unit (SEVEN)
and backup pendant (Pearl). Please keep this
guide in a safe place for future reference.
By choosing our service you are joining thousands of
satisfied customers who are staying safe and independent in
their own homes.
Please note that to set up the alarm you will need to be
ready to test both pendants in your home as well as in your
garden.
We recommend you wear your GO alarm pendant
whenever possible as it works both at home and when
out-and-about, and also includes fall detection. Use your
backup pendant only when you're charging your GO alarm
pendant.
GO alarm pendant In-home backup
pendant (Pearl)
Rated ‘Excellent’ Aug 2022

What’s in your Personal Alarm box
Getting to know your Taking Care Anywhere package
Your in-home alarm unit (SEVEN)
Your backup pendant (Pearl)
Your GO alarm pendant
Section One: Charging your GO alarm pendant
Choosing where to put your GO alarm charging base
Section Two: Setting up your in-home alarm unit (SEVEN)
Choosing where to put your in-home alarm unit (SEVEN)
Turning on the power
Checking the signal
Range testing your backup pendant (Pearl)
Testing your in-home alarm unit (SEVEN)
Making an emergency call
Cancelling a call
Quarterly testing
Going on holiday
Section Three: Testing your GO alarm pendant
Voice messages and sounds
Making an emergency call
What happens if you fall?
Cancelling a call
Quarterly testing
Going on holiday
Flight mode
Help and support
Things to remember
Important information
Common faults and solutions
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We’re happy to help if
you have any questions
Please call us on
0800 077 8408
Lines open 9am–5pm
Monday to Friday
CONTENTS

6TAKING CARE
What’s in your Personal Alarm box?
In-home alarm unit (SEVEN)
Placed in your home and has two SIM
cards to provide mobile network outage
resilience. The unit contains a speaker
and microphone allowing you to
communicate with our Emergency
Resolution Team if you need help.
Backup pendant (Pearl)
Use when charging your GO alarm
pendant or as a backup pendant if
there is a problem with your GO alarm
pendant.
Power adapter (3m)
It is essential you only use the power
adapter provided with your in-home
alarm unit to avoid any faults or issues.
GO alarm pendant
Wear this alarm pendant at home, in the
garden and while you are out-and-about.
In the event of an emergency, if your
GO alarm pendant cannot connect to a
cellular network when at home, your in-
home alarm unit will alert our Emergency
Resolution Team, and you will then speak
to them via the alarm unit.
SECTION ONE
SECTION TWO
GO wireless charger adapter
It is essential you only use the power
adapter provided with your GO alarm
pendant charging base to avoid any
faults or issues.
GO wireless charging base
Allows you to charge your GO alarm
pendant simply by placing the pendant
on the base. Make sure when you place
the pendant on the base, the 'walking
person' symbol is facing upwards.
Stainless steel hypoallergenic chain
Wear your GO alarm pendant round your
neck like a necklace.
Pacemaker - split ring
If you have a pacemaker use the split
ring to attach your GO alarm pendant
to your keyring or belt loop.
SECTION THREE
Section One
In-home alarm
unit (SEVEN)
Backup pendant
(Pearl)
Power adapter
Section Two
GO wireless
charger adapter
Section Three
GO alarm pendant
GO wireless
charging base
Neck chain and
split ring

8TAKING CARE
The speaker on your unit is where you will hear the voice of
someone from the Emergency Resolution Team. To work
properly, your in-home alarm unit must always be plugged
into a power socket.
STATUS LIGHT THIS MEANS
Green light on Your alarm unit is connected to
the power and is working.
Flashing orange
light on
Your alarm unit power is
disconnected. A voice message
will play to let you know that
your alarm unit is not connected
to power.
Solid red
light on
Your battery unit is no longer
functioning or missing.
Flashing red
light Your alarm unit battery is low.
No light Your alarm unit is o.
THE LIGHTS ON YOUR
IN-HOME ALARM UNIT
Your in-home
alarm unit
Help button
Info button
Cancel button
POWER BUTTON
Press to hear the status spoken. Hold to turn the
alarm unit o; press to turn it on.
www.chiptech.uk
4SEVEN User Guide
Power
The Power buon is back-lit green to indicate that SEVEN is on.
Press the Power buon to hear the status spoken. Hold to turn the
base unit o, press to turn it on.
On.
Flashes orange when the mains power is disconnected. A voice
message will play to let you know that SEVEN is not connected
to power.
• Solid red when the base unit baery is no longer
funconing, or missing.
• Flashes red when the base unit baery is low.
No light – SEVEN is o.
Buon Funcons and Lights
Connect
Press the Connect buon to hear the 4G cellular status. SEVEN will
then announce “Excellent”, “Good”, “Poor” or “Unavailabe”.
Press to send ‘I’m Ok’ to your service provider, if congured to do so.
OK, the cellular connecon is available.
• The Connect buon will show solid orange for a short
period of me when connecng to the cellular network.
• The orange ashes are to let you know that 1 of the 2 SIM
cards are not connecng.
The red ash indicates there is no connecon to your service
provider. An alert for help will not work.
Flashes blue when a ‘I’m Ok’ check-in is required.
No light – SEVEN is o.
www.chiptech.uk
4SEVEN User Guide
Power
The Power buon is back-lit green to indicate that SEVEN is on.
Press the Power buon to hear the status spoken. Hold to turn the
base unit o, press to turn it on.
On.
Flashes orange when the mains power is disconnected. A voice
message will play to let you know that SEVEN is not connected
to power.
• Solid red when the base unit baery is no longer
funconing, or missing.
• Flashes red when the base unit baery is low.
No light – SEVEN is o.
Buon Funcons and Lights
Connect
Press the Connect buon to hear the 4G cellular status. SEVEN will
then announce “Excellent”, “Good”, “Poor” or “Unavailabe”.
Press to send ‘I’m Ok’ to your service provider, if congured to do so.
OK, the cellular connecon is available.
• The Connect buon will show solid orange for a short
period of me when connecng to the cellular network.
• The orange ashes are to let you know that 1 of the 2 SIM
cards are not connecng.
The red ash indicates there is no connecon to your service
provider. An alert for help will not work.
Flashes blue when a ‘I’m Ok’ check-in is required.
No light – SEVEN is o.
www.chiptech.uk
4SEVEN User Guide
Power
The Power buon is back-lit green to indicate that SEVEN is on.
Press the Power buon to hear the status spoken. Hold to turn the
base unit o, press to turn it on.
On.
Flashes orange when the mains power is disconnected. A voice
message will play to let you know that SEVEN is not connected
to power.
• Solid red when the base unit baery is no longer
funconing, or missing.
• Flashes red when the base unit baery is low.
No light – SEVEN is o.
Buon Funcons and Lights
Connect
Press the Connect buon to hear the 4G cellular status. SEVEN will
then announce “Excellent”, “Good”, “Poor” or “Unavailabe”.
Press to send ‘I’m Ok’ to your service provider, if congured to do so.
OK, the cellular connecon is available.
• The Connect buon will show solid orange for a short
period of me when connecng to the cellular network.
• The orange ashes are to let you know that 1 of the 2 SIM
cards are not connecng.
The red ash indicates there is no connecon to your service
provider. An alert for help will not work.
Flashes blue when a ‘I’m Ok’ check-in is required.
No light – SEVEN is o.
www.chiptech.uk
4SEVEN User Guide
Power
The Power buon is back-lit green to indicate that SEVEN is on.
Press the Power buon to hear the status spoken. Hold to turn the
base unit o, press to turn it on.
On.
Flashes orange when the mains power is disconnected. A voice
message will play to let you know that SEVEN is not connected
to power.
• Solid red when the base unit baery is no longer
funconing, or missing.
• Flashes red when the base unit baery is low.
No light – SEVEN is o.
Buon Funcons and Lights
Connect
Press the Connect buon to hear the 4G cellular status. SEVEN will
then announce “Excellent”, “Good”, “Poor” or “Unavailabe”.
Press to send ‘I’m Ok’ to your service provider, if congured to do so.
OK, the cellular connecon is available.
• The Connect buon will show solid orange for a short
period of me when connecng to the cellular network.
• The orange ashes are to let you know that 1 of the 2 SIM
cards are not connecng.
The red ash indicates there is no connecon to your service
provider. An alert for help will not work.
Flashes blue when a ‘I’m Ok’ check-in is required.
No light – SEVEN is o.
Connect button
Power button
www.chiptech.uk
4SEVEN User Guide
Power
The Power buon is back-lit green to indicate that SEVEN is on.
Press the Power buon to hear the status spoken. Hold to turn the
base unit o, press to turn it on.
On.
Flashes orange when the mains power is disconnected. A voice
message will play to let you know that SEVEN is not connected
to power.
• Solid red when the base unit baery is no longer
funconing, or missing.
• Flashes red when the base unit baery is low.
No light – SEVEN is o.
Buon Funcons and Lights
Connect
Press the Connect buon to hear the 4G cellular status. SEVEN will
then announce “Excellent”, “Good”, “Poor” or “Unavailabe”.
Press to send ‘I’m Ok’ to your service provider, if congured to do so.
OK, the cellular connecon is available.
• The Connect buon will show solid orange for a short
period of me when connecng to the cellular network.
• The orange ashes are to let you know that 1 of the 2 SIM
cards are not connecng.
The red ash indicates there is no connecon to your service
provider. An alert for help will not work.
Flashes blue when a ‘I’m Ok’ check-in is required.
No light – SEVEN is o.

10TAKING CARE
STATUS LIGHT THIS MEANS
Green light on Cellular connection is available.
Solid orange
light on
Will light up for a short period
of time when connecting to the
cellular network.
Flashing orange
light on
1 of the 2 SIM cards is not
connecting.
Flashing red
light on
No connection to your service
provider. An alert for help will
not work.
No light Your alarm unit is o.
THE LIGHTS ON YOUR
IN-HOME ALARM UNIT
CONNECT BUTTON
Press to hear the 4G/2G cellular status. Your alarm unit will
then announce “Excellent”, “Good”, “Poor” or “Unavailable”. STATUS LIGHT THIS MEANS
No light Your alarm unit is o.
Solid green
light on
Normal working mode, press
to hear the time.
INFO BUTTON
STATUS LIGHT THIS MEANS
Flashing blue
light on
Your periodic pendant ‘Test Alarm
Call’ is due.
Flashing green
light on
A friendly message is waiting to be
played – press to hear.
Flashing orange
light on
Your alarm unit requests an action
– press to hear the request.
Flashing red
light on
You have a warning message
for critical notifications such as
emergency events or evacuation.
notices – press to hear the message.
Please note: The following notification features are not
currently available but may be enabled for your alarm unit in
the future.
www.chiptech.uk
4SEVEN User Guide
Power
The Power buon is back-lit green to indicate that SEVEN is on.
Press the Power buon to hear the status spoken. Hold to turn the
base unit o, press to turn it on.
On.
Flashes orange when the mains power is disconnected. A voice
message will play to let you know that SEVEN is not connected
to power.
• Solid red when the base unit baery is no longer
funconing, or missing.
• Flashes red when the base unit baery is low.
No light – SEVEN is o.
Buon Funcons and Lights
Connect
Press the Connect buon to hear the 4G cellular status. SEVEN will
then announce “Excellent”, “Good”, “Poor” or “Unavailabe”.
Press to send ‘I’m Ok’ to your service provider, if congured to do so.
OK, the cellular connecon is available.
• The Connect buon will show solid orange for a short
period of me when connecng to the cellular network.
• The orange ashes are to let you know that 1 of the 2 SIM
cards are not connecng.
The red ash indicates there is no connecon to your service
provider. An alert for help will not work.
Flashes blue when a ‘I’m Ok’ check-in is required.
No light – SEVEN is o.
www.chiptech.uk
4SEVEN User Guide
Power
The Power buon is back-lit green to indicate that SEVEN is on.
Press the Power buon to hear the status spoken. Hold to turn the
base unit o, press to turn it on.
On.
Flashes orange when the mains power is disconnected. A voice
message will play to let you know that SEVEN is not connected
to power.
• Solid red when the base unit baery is no longer
funconing, or missing.
• Flashes red when the base unit baery is low.
No light – SEVEN is o.
Buon Funcons and Lights
Connect
Press the Connect buon to hear the 4G cellular status. SEVEN will
then announce “Excellent”, “Good”, “Poor” or “Unavailabe”.
Press to send ‘I’m Ok’ to your service provider, if congured to do so.
OK, the cellular connecon is available.
• The Connect buon will show solid orange for a short
period of me when connecng to the cellular network.
• The orange ashes are to let you know that 1 of the 2 SIM
cards are not connecng.
The red ash indicates there is no connecon to your service
provider. An alert for help will not work.
Flashes blue when a ‘I’m Ok’ check-in is required.
No light – SEVEN is o.
www.chiptech.uk
4SEVEN User Guide
Power
The Power buon is back-lit green to indicate that SEVEN is on.
Press the Power buon to hear the status spoken. Hold to turn the
base unit o, press to turn it on.
On.
Flashes orange when the mains power is disconnected. A voice
message will play to let you know that SEVEN is not connected
to power.
• Solid red when the base unit baery is no longer
funconing, or missing.
• Flashes red when the base unit baery is low.
No light – SEVEN is o.
Buon Funcons and Lights
Connect
Press the Connect buon to hear the 4G cellular status. SEVEN will
then announce “Excellent”, “Good”, “Poor” or “Unavailabe”.
Press to send ‘I’m Ok’ to your service provider, if congured to do so.
OK, the cellular connecon is available.
• The Connect buon will show solid orange for a short
period of me when connecng to the cellular network.
• The orange ashes are to let you know that 1 of the 2 SIM
cards are not connecng.
The red ash indicates there is no connecon to your service
provider. An alert for help will not work.
Flashes blue when a ‘I’m Ok’ check-in is required.
No light – SEVEN is o.
www.chiptech.uk
4SEVEN User Guide
Power
The Power buon is back-lit green to indicate that SEVEN is on.
Press the Power buon to hear the status spoken. Hold to turn the
base unit o, press to turn it on.
On.
Flashes orange when the mains power is disconnected. A voice
message will play to let you know that SEVEN is not connected
to power.
• Solid red when the base unit baery is no longer
funconing, or missing.
• Flashes red when the base unit baery is low.
No light – SEVEN is o.
Buon Funcons and Lights
Connect
Press the Connect buon to hear the 4G cellular status. SEVEN will
then announce “Excellent”, “Good”, “Poor” or “Unavailabe”.
Press to send ‘I’m Ok’ to your service provider, if congured to do so.
OK, the cellular connecon is available.
• The Connect buon will show solid orange for a short
period of me when connecng to the cellular network.
• The orange ashes are to let you know that 1 of the 2 SIM
cards are not connecng.
The red ash indicates there is no connecon to your service
provider. An alert for help will not work.
Flashes blue when a ‘I’m Ok’ check-in is required.
No light – SEVEN is o.
Info
Cancel
Help
Press the Info buon to hear a voice nocaon repeat. Messages
can include a request to test your personal help buon, a reminder,
or an event nocaon.
Press to Cancel any funcon, including voice nocaons, and to
cancel an alert during the loud alarm.
• If this light is solid green, there are no messages.
• If it ashes green this indicates a friendly message is
waing to be played.
Flashes orange to request an acon. Press to hear the request.
Flashes red when there is a warning message for crical
nocaons, e.g. emergency events or evacuaon noces.
Flashes blue when a ‘Test Alarm Call’ with your pendant is
required as agreed with your service provider
No light – SEVEN is o.
This will illuminate solid orange when an alert can be
cancelled, during the loud alarm.
The Cancel buon is also used to enable and disable the
‘Away Funcon’.
Flashes le to right when the ‘Away Funcon’ is enabled.
No light – normal operaon.
Press the Help buon to send an emergency alert to your
service provider. The lights under the Help buon will rotate
while the alert is in progress.
The Help buon will be dimly back-lit during normal operaon
so it can be located in the dark.
Info
Cancel
Help
Press the Info buon to hear a voice nocaon repeat. Messages
can include a request to test your personal help buon, a reminder,
or an event nocaon.
Press to Cancel any funcon, including voice nocaons, and to
cancel an alert during the loud alarm.
• If this light is solid green, there are no messages.
• If it ashes green this indicates a friendly message is
waing to be played.
Flashes orange to request an acon. Press to hear the request.
Flashes red when there is a warning message for crical
nocaons, e.g. emergency events or evacuaon noces.
Flashes blue when a ‘Test Alarm Call’ with your pendant is
required as agreed with your service provider
No light – SEVEN is o.
This will illuminate solid orange when an alert can be
cancelled, during the loud alarm.
The Cancel buon is also used to enable and disable the
‘Away Funcon’.
Flashes le to right when the ‘Away Funcon’ is enabled.
No light – normal operaon.
Press the Help buon to send an emergency alert to your
service provider. The lights under the Help buon will rotate
while the alert is in progress.
The Help buon will be dimly back-lit during normal operaon
so it can be located in the dark.
Info
Cancel
Help
Press the Info buon to hear a voice nocaon repeat. Messages
can include a request to test your personal help buon, a reminder,
or an event nocaon.
Press to Cancel any funcon, including voice nocaons, and to
cancel an alert during the loud alarm.
• If this light is solid green, there are no messages.
• If it ashes green this indicates a friendly message is
waing to be played.
Flashes orange to request an acon. Press to hear the request.
Flashes red when there is a warning message for crical
nocaons, e.g. emergency events or evacuaon noces.
Flashes blue when a ‘Test Alarm Call’ with your pendant is
required as agreed with your service provider
No light – SEVEN is o.
This will illuminate solid orange when an alert can be
cancelled, during the loud alarm.
The Cancel buon is also used to enable and disable the
‘Away Funcon’.
Flashes le to right when the ‘Away Funcon’ is enabled.
No light – normal operaon.
Press the Help buon to send an emergency alert to your
service provider. The lights under the Help buon will rotate
while the alert is in progress.
The Help buon will be dimly back-lit during normal operaon
so it can be located in the dark.
Info
Cancel
Help
Press the Info buon to hear a voice nocaon repeat. Messages
can include a request to test your personal help buon, a reminder,
or an event nocaon.
Press to Cancel any funcon, including voice nocaons, and to
cancel an alert during the loud alarm.
• If this light is solid green, there are no messages.
• If it ashes green this indicates a friendly message is
waing to be played.
Flashes orange to request an acon. Press to hear the request.
Flashes red when there is a warning message for crical
nocaons, e.g. emergency events or evacuaon noces.
Flashes blue when a ‘Test Alarm Call’ with your pendant is
required as agreed with your service provider
No light – SEVEN is o.
This will illuminate solid orange when an alert can be
cancelled, during the loud alarm.
The Cancel buon is also used to enable and disable the
‘Away Funcon’.
Flashes le to right when the ‘Away Funcon’ is enabled.
No light – normal operaon.
Press the Help buon to send an emergency alert to your
service provider. The lights under the Help buon will rotate
while the alert is in progress.
The Help buon will be dimly back-lit during normal operaon
so it can be located in the dark.
Info
Cancel
Help
Press the Info buon to hear a voice nocaon repeat. Messages
can include a request to test your personal help buon, a reminder,
or an event nocaon.
Press to Cancel any funcon, including voice nocaons, and to
cancel an alert during the loud alarm.
• If this light is solid green, there are no messages.
• If it ashes green this indicates a friendly message is
waing to be played.
Flashes orange to request an acon. Press to hear the request.
Flashes red when there is a warning message for crical
nocaons, e.g. emergency events or evacuaon noces.
Flashes blue when a ‘Test Alarm Call’ with your pendant is
required as agreed with your service provider
No light – SEVEN is o.
This will illuminate solid orange when an alert can be
cancelled, during the loud alarm.
The Cancel buon is also used to enable and disable the
‘Away Funcon’.
Flashes le to right when the ‘Away Funcon’ is enabled.
No light – normal operaon.
Press the Help buon to send an emergency alert to your
service provider. The lights under the Help buon will rotate
while the alert is in progress.
The Help buon will be dimly back-lit during normal operaon
so it can be located in the dark.
www.chiptech.uk
4SEVEN User Guide
Power
The Power buon is back-lit green to indicate that SEVEN is on.
Press the Power buon to hear the status spoken. Hold to turn the
base unit o, press to turn it on.
On.
Flashes orange when the mains power is disconnected. A voice
message will play to let you know that SEVEN is not connected
to power.
• Solid red when the base unit baery is no longer
funconing, or missing.
• Flashes red when the base unit baery is low.
No light – SEVEN is o.
Buon Funcons and Lights
Connect
Press the Connect buon to hear the 4G cellular status. SEVEN will
then announce “Excellent”, “Good”, “Poor” or “Unavailabe”.
Press to send ‘I’m Ok’ to your service provider, if congured to do so.
OK, the cellular connecon is available.
• The Connect buon will show solid orange for a short
period of me when connecng to the cellular network.
• The orange ashes are to let you know that 1 of the 2 SIM
cards are not connecng.
The red ash indicates there is no connecon to your service
provider. An alert for help will not work.
Flashes blue when a ‘I’m Ok’ check-in is required.
No light – SEVEN is o.
Info
Cancel
Help
Press the Info buon to hear a voice nocaon repeat. Messages
can include a request to test your personal help buon, a reminder,
or an event nocaon.
Press to Cancel any funcon, including voice nocaons, and to
cancel an alert during the loud alarm.
• If this light is solid green, there are no messages.
• If it ashes green this indicates a friendly message is
waing to be played.
Flashes orange to request an acon. Press to hear the request.
Flashes red when there is a warning message for crical
nocaons, e.g. emergency events or evacuaon noces.
Flashes blue when a ‘Test Alarm Call’ with your pendant is
required as agreed with your service provider
No light – SEVEN is o.
This will illuminate solid orange when an alert can be
cancelled, during the loud alarm.
The Cancel buon is also used to enable and disable the
‘Away Funcon’.
Flashes le to right when the ‘Away Funcon’ is enabled.
No light – normal operaon.
Press the Help buon to send an emergency alert to your
service provider. The lights under the Help buon will rotate
while the alert is in progress.
The Help buon will be dimly back-lit during normal operaon
so it can be located in the dark.

12TAKING CARE
STATUS LIGHT THIS MEANS
Solid orange
light on
You can cancel an alert, during
the loud alarm.
No light Normal operation.
CANCEL BUTTON
Press to cancel any function, including voice notifications, and
to cancel an alert during the loud alarm.
STATUS LIGHT THIS MEANS
Red light
illuminating
Alarm call raised. You will be
connected to our Emergency
Resolution Team.
Help button
backlit
Allows you to easily locate the
button in the dark.
Info
Cancel
Help
Press the Info buon to hear a voice nocaon repeat. Messages
can include a request to test your personal help buon, a reminder,
or an event nocaon.
Press to Cancel any funcon, including voice nocaons, and to
cancel an alert during the loud alarm.
• If this light is solid green, there are no messages.
• If it ashes green this indicates a friendly message is
waing to be played.
Flashes orange to request an acon. Press to hear the request.
Flashes red when there is a warning message for crical
nocaons, e.g. emergency events or evacuaon noces.
Flashes blue when a ‘Test Alarm Call’ with your pendant is
required as agreed with your service provider
No light – SEVEN is o.
This will illuminate solid orange when an alert can be
cancelled, during the loud alarm.
The Cancel buon is also used to enable and disable the
‘Away Funcon’.
Flashes le to right when the ‘Away Funcon’ is enabled.
No light – normal operaon.
Press the Help buon to send an emergency alert to your
service provider. The lights under the Help buon will rotate
while the alert is in progress.
The Help buon will be dimly back-lit during normal operaon
so it can be located in the dark.
HELP BUTTON
Press to send an emergency alert to our Emergency Resolution
Team. The lights under the button will rotate while the alert is in
progress.
Info
Cancel
Help
Press the Info buon to hear a voice nocaon repeat. Messages
can include a request to test your personal help buon, a reminder,
or an event nocaon.
Press to Cancel any funcon, including voice nocaons, and to
cancel an alert during the loud alarm.
• If this light is solid green, there are no messages.
• If it ashes green this indicates a friendly message is
waing to be played.
Flashes orange to request an acon. Press to hear the request.
Flashes red when there is a warning message for crical
nocaons, e.g. emergency events or evacuaon noces.
Flashes blue when a ‘Test Alarm Call’ with your pendant is
required as agreed with your service provider
No light – SEVEN is o.
This will illuminate solid orange when an alert can be
cancelled, during the loud alarm.
The Cancel buon is also used to enable and disable the
‘Away Funcon’.
Flashes le to right when the ‘Away Funcon’ is enabled.
No light – normal operaon.
Press the Help buon to send an emergency alert to your
service provider. The lights under the Help buon will rotate
while the alert is in progress.
The Help buon will be dimly back-lit during normal operaon
so it can be located in the dark.
Info
Cancel
Help
Press the Info buon to hear a voice nocaon repeat. Messages
can include a request to test your personal help buon, a reminder,
or an event nocaon.
Press to Cancel any funcon, including voice nocaons, and to
cancel an alert during the loud alarm.
• If this light is solid green, there are no messages.
• If it ashes green this indicates a friendly message is
waing to be played.
Flashes orange to request an acon. Press to hear the request.
Flashes red when there is a warning message for crical
nocaons, e.g. emergency events or evacuaon noces.
Flashes blue when a ‘Test Alarm Call’ with your pendant is
required as agreed with your service provider
No light – SEVEN is o.
This will illuminate solid orange when an alert can be
cancelled, during the loud alarm.
The Cancel buon is also used to enable and disable the
‘Away Funcon’.
Flashes le to right when the ‘Away Funcon’ is enabled.
No light – normal operaon.
Press the Help buon to send an emergency alert to your
service provider. The lights under the Help buon will rotate
while the alert is in progress.
The Help buon will be dimly back-lit during normal operaon
so it can be located in the dark.

14TAKING CARE
• Your backup pendant (Pearl) should
only be used while your GO alarm
pendant is charging.
• Your backup pendant (Pearl) works
with your in-home alarm unit at home
and in the garden. It does not include
fall detection.
• When you press and hold the button,
your alarm pendant will flash red
around the edge and will alert our
24-hour Emergency Resolution Team.
• The operator will know who you
are and where you live, even if you
cannot speak or hear them.
• Remember you can wear your alarm
pendant in the shower or bath so you
can always call for help.
Your backup pendant (Pearl) will automatically
tell the 24-hour Emergency Resolution Team
when its battery is low and they will contact
you to arrange a replacement.
• In the unlikely event that your backup pendant (Pearl) does
not flash red when pressed and held, the alarm call may
not have been transmitted. You must contact Customer
Services on the number below as soon as possible to
arrange a replacement pendant.
0800 077 8408
THE LIGHT ON YOUR PENDANT
When button is pressed and held
a red light will display around the edge
Your backup pendant
(Pearl)
TECHNICAL DETAILS
• IP68 waterproof up to 1.5 metres, for up to 30 minutes and can
be worn in the bath and shower
• Stainless steel hypo-allergenic chain - may contain up to 13% nickel
• Regularly checks its battery and tests with your in-home alarm
unit
• Open air range of 300m+ from your in-home alarm unit (SEVEN)
• Battery life of five years and does not need to be charged

16TAKING CARE
• Your GO alarm pendant should be worn -
at home, in the garden and when you are
out-and-about.
• The GO alarm pendant should always
be worn around the neck and outside
of clothing so it is easy to access in an
emergency. Wearing under clothing may
also break a fall and stop the fall detector
automatically activating.
• Your GO alarm pendant uses GPS
technology so our Emergency Resolution
Team can locate you.
• When you press and hold both buttons, your GO alarm
pendant will flash red around the edge, a pre-alarm will sound
and our 24-hour Emergency Resolution Team will be alerted.
• The operator will know who you are and where you live, even
if you cannot speak or hear them.
• You can talk to the operator through the speaker on the GO
alarm pendant.
• Remember you can wear your GO alarm pendant in the
shower so you can always call for help.
Your GO alarm pendant
TECHNICAL DETAILS
+ button
behind
Your GO alarm pendant will light up and use
voice messages to tell you when its battery is
low or critically low and needs to be charged.
Our Emergency Resolution Team will also be
alerted.
THE LIGHT ON YOUR PENDANT
When buttons are pressed and held a
red light will flash around the edge.
• IP67 water resistant up to one metre, for up to 30 minutes
• Stainless steel hypo-allergenic chain - may contain up to 13% nickel
• Works outside the home with GPS technology so that our
Emergency Resolution Team knows where you are in an
emergency
• Low battery notifications
• When both buttons are pressed and held on your GO
alarm pendant it will start to flash red around the outer
edge.
• If the battery is low (approximately 20% of capacity
remaining) your GO alarm pendant will say “Low battery,
please place me on the charger today,” and will illuminate
orange.
• If your GO alarm pendant has a critically low battery the
following voice message will play "Critically low battery,
please place me on the charger immediately. An alert may
fail,” and it will flash red. If no lights show, the battery of
your GO alarm pendant is dead, you may need to charge it
immediately.

18TAKING CARE
SECTION ONE
Your GO alarm pendant has fall detection
capabilities and has your safety covered
wherever you are when out-and-about, giving
you more independence in your day-to-day
activities.
We recommend you wear your GO alarm pendant during the day
and only use your backup pendant (Pearl) while your GO alarm
pendant is charging.
To begin with your GO alarm pendant will be in flight mode, until
you either press one of the buttons or place it on the charger.
Charging your
GO alarm pendant
SECTION ONE IMPORTANT NOTE:
Wearing your GO alarm pendant with a
pacemaker - If you have a pacemaker, you
cannot wear your GO alarm pendant around your
neck. Instead, attach your GO alarm pendant to
the supplied split ring, which can be attached to
a belt clip or keys. Your GO alarm pendant must
always be kept at a distance of at least 25cm
from your pacemaker.
Fall detection - If you have a pacemaker, or wear
your GO alarm pendant on your belt or keys, fall
detection must be turned o. Please place your
GO alarm pendant on the wireless charging base
and contact Taking Care on 0800 077 8408.
!
GO alarm
pendant
Wireless
charging base
Power adapter

20TAKING CARE
CHOOSING WHERE TO PUT YOUR GO
ALARM PENDANT CHARGING BASE
• If you have a pacemaker, you
should be sure to keep the
wireless charger and your GO
alarm pendant at least 25cm
away from your pacemaker
during charging.
• Place the charger on a flat
surface and please make sure
all parts of the charger are
properly connected before
use.
• Do not use the charger if any parts of the charging
system are damaged.
• Do not place anything metal on top of the charger.
• Do not cover the charger with any material, including the
chain.
• Do not place the charger in direct sunlight,
recommended charging temperature between 10°C to
35°C.
• During charging your GO alarm pendant can become
warm to the touch.
• Charging your GO alarm pendant from a low battery
takes approximately 3 – 5 hours and it will need a charge
approximately every month with regular use. You do not
need to charge it every night, it will inform you when it
needs to be placed on the charger. Once your GO alarm
pendant is fully charged its light ring will illuminate green
meaning it can be removed from the charger.
• It is always best to try and position the charger base on a
flat surface where there is a good cellular network strength,
for example near a window. The multi network SIM will
connect to the best signal regardless of network (Vodafone,
EE, 3, etc.) and all call and SIM costs are included in your
subscription.
• Ensure the mains power wall socket is switched OFF
• Plug the charger into a power socket and switch ON
• The charger base will light up blue then go o.
• Place your GO alarm pendant on the charger base. Be sure
to check that the ‘walking person’ symbol faces upwards.
The charger and GO alarm pendant will illuminate to
indicate charging has started.
• If your GO alarm pendant has automatically updated whilst
charging, it will flash white and will announce “Update
completed”, when removed from the charger.
SECTION ONESECTION ONE
PLEASE NOTE: Your GO alarm pendant
will also need to be charged if an alert for
help has been recently sent, as this event
uses more battery power.
1.1 IMPORTANT CHARGING NOTES

22TAKING CARE
There are five steps to follow:
• Step One
CHOOSING WHERE TO PUT YOUR
IN-HOME ALARM UNIT
• Step Two
TURNING ON THE POWER
• Step Three
CHECKING THE SIGNAL
• Step Four
RANGE TESTING YOUR BACKUP PENDANT
PEARL)
• Step Five
TESTING YOUR INHOME ALARM UNIT
SECTION TWO
Now set up your in-home alarm unit and backup
pendant (Pearl).
Setting up your
in-home alarm unit
SECTION TWO
Power adapter (3m)
In-home alarm unit (SEVEN)
If you have not provided us with emergency contact information
please contact us before you start the installation process on:
0800 077 8408 | Lines open 9am – 5pm | Monday to Friday
Backup pendant (Pearl)

24TAKING CARE
SECTION TWOSECTION TWO
Choosing the right place for your in-home alarm unit is
important; it should be placed next to a plug socket and
somewhere you can get good cellular network coverage. This
is because the unit uses the same technology as a mobile
phone, even though it stays in one place. The multi-network
roaming SIMS will search for the best signal and connect to
the most appropriate network available; all call and SIM costs
are included in your subscription. If you struggle with getting a
signal in your home, try placing the unit by a window.
A central location that is easily accessed and where you can
easily hear the unit’s loudspeaker and see the buttons would
be best. This is so that you will more likely be within range in
case you require help. Keep the unit away from the TV (too
noisy) or the bathroom and other areas where water could
spill on it.
To increase installation options, your in-home alarm unit can
be easily wall mounted using 3M Command AdhesiveTM, or by
utilising the screw slots on the base unit.
Your in-home alarm unit uses the cellular
network. Don’t worry – any call costs are
included in your Taking Care subscription
CHOOSING WHERE TO PUT
YOUR IN-HOME ALARM UNIT
Step One
In-home alarm unit

TAKING CARE 26
SECTION TWO SECTION TWO
Step Two
Only use the power adapter supplied
with your in-home alarm unit.
!
TURNING ON THE POWER
• Ensure the mains power wall socket is switched OFF.
• Plug in the power adapter. Thread the cable through the
small hole at the back of your alarm unit and connect the
cable into the 9V DC socket on the base of the alarm unit.
• Switch the mains power ON.
• Your in-home alarm unit will start up, a chime will play
followed by a welcome message:
“Hi, welcome to Taking Care, I am your personal alarm
system. Thank you for choosing Taking Care. Before
commencing your installation it is important to ensure that
you have read the supplied installation and user guide.”
The voice messages will take you through the installation
process step by step. Please listen and follow the steps that
are outlined. If no action is taken a message will repeat, so
don’t worry if you didn’t hear it the first time.
Your in-home alarm unit will then state:
• “I am going to assist you with the install process. Please
make sure your monitoring information is set up.”
You can ignore this message if you have already provided
your emergency contacts to Taking Care.
• "If there is a problem at any stage of the install process,
you can press the Cancel button to hear how to turn me
o, until you are ready to start again."
To stop the install process, turn the alarm unit o by pressing
and holding the Power button; the alarm will beep twice and
announce:
• "Keep holding to turn o."
The alarm will beep 4 times and then all the lights will go o.
Release the Power button.

28TAKING CARE
SECTION TWO SECTION TWO
If a network connection
is found but the signal
strength is weak, then
your in-home alarm unit
will request you to move
the alarm unit to another
location within your home
by saying:
• “The cellular signal is
low, please move me
to another location
within your home, and
press the Help button
to check the new
position.”
Move your in-home alarm unit to a new location and
press the Help button to check the signal strength again.
This process will take approximately 1 minute until the new
signal strength is checked and your in-home alarm unit will
continue to repeat the message:
• “Please wait while I connect to the cellular network.”
If there is still an issue with the network connection, the
voice message will play:
• “There is a problem with the cellular connection.”
If you hear this message, turn your in-home alarm unit o
and on again to restart the install process to see if the issue
is resolved.
Your in-home alarm unit will ask you to press the Help button
when you are ready to start the installation process, which will
then move you on to the next step:
• “When you are ready to start. Please press the Help button.”
Your in-home alarm unit will then attempt to connect to the
cellular network and say:
• "Setting up your device, please wait, this can take
approximately 6 minutes. Now is a good time for a
cup of tea."
The network indicator (Connect button) will be orange when
trying to connect to the network. Once the alarm unit has
connected the network indicator will turn green and the
following message will play:
• “The cellular signal is good. Connection successful.”
Step Three
CHECKING THE SIGNAL
If you are having connectivity issues:
Please call us on 0800 012 1321
Lines open 9am–5pm, Monday to Friday
POSSIBLE CONNECTION ISSUES: You should NOT
continue until the Connect button has turned
green and your in-home alarm unit has announced
“…Connection successful.”
!

30TAKING CARE
SECTION TWOSECTION TWO
Once the network connection is successful your in-home
alarm unit will automatically proceed to the test mode. Your
alarm pendant needs to be tested to check its range to your
in-home alarm unit from dierent areas around your home
and garden. These tests should be from ground height.
Your in-home alarm unit will announce:
• “Let’s test the range of your pendant.
Your pendant will flash red each
time the range test is successful. It is
necessary to perform at least 7 tests
around your home and garden. Press
your pendant to start testing.”
When you are in a location you wish to
test, simply press and hold your alarm
pendant button while counting to 3.
Your pendant will then flash red around the edge to confirm
a test.
We suggest testing your alarm pendant in the most
frequently visited areas of your home and garden. You will
need to choose at least 7 dierent locations.
RANGE TESTING YOUR BACKUP
PENDANT (PEARL)
Step Four
Suggested locations:
All the rooms in your home, bathroom and shower, your
favourite chair, garden and driveway, shed or garage.
Your in-home alarm unit will then count each pendant test
and will not proceed to the next step until all 7 tests have been
received successfully.
• “1,2,3,4,5,6,7.”
If you need it to work from this area, you will have to find a
dierent location to install your in-home alarm unit and will
need to perform the cellular check and range tests again from
all locations (go back to Step One).
Make sure that your alarm pendant has successfully tested at
each location you want it to work.
Once you have tested your alarm pendant in 7 dierent
locations your in-home alarm unit will announce:
• “When you have completed testing the range of your
pendant, please press the Help button.”
Press the Help button on your in-home alarm unit to proceed
to the next step.
PLEASE NOTE: Your alarm pendant only works in
the home and garden and does not include fall
detection. Please test from ground height as this
is where you will press the button from if you
need help after a fall.
!
PLEASE NOTE: If your pendant does not flash
when you press and hold the button during
testing the range, this means it can’t send an alert
to your in-home alarm unit and therefore will not
work from this location.
!

32TAKING CARE
SECTION TWOSECTION TWO
Wait for one of our operators to answer the call, you will hear
them speak to you via the speaker on your in-home alarm unit.
Let them know that you have just installed your alarm unit, our
operator will welcome you to our service and check they have
your correct contact details.
When the call is complete, our operator will thank you and
disconnect the call and your in-home alarm unit will hang up
and announce:
• "Your personal alarm system has been set up successfully.
Well done and welcome to Taking Care.”
The install process for your in-home alarm unit and alarm
pendant is now complete.
Your in-home alarm unit will stop speaking and the Power,
Connect and Info button lights will turn green to indicate the
system is now operating as normal.
• “There is a problem with the cellular connection.”
If this happens, wait for your in-home alarm unit to retry
several times. If the issue persists, please contact us so that we
can help you with the installation process on: 0800 012 1321
• “Please call Taking Care and advise them there is a
problem with the cellular connection.”
The last step is to activate your alarm pendant and send an
alert to our Emergency Resolution Team.
Your in-home alarm unit will announce:
• “Now let’s perform a full system test by
sending an alert. When you press your
pendant button a loud pre-alarm will
sound. Press your pendant now.”
To activate a call for help to our
Emergency Resolution Team press
your pendant button while counting
to 3. Your pendant will start to flash red
around the outer edge.
A loud pre-alarm from your in-home
alarm unit will sound for 10 seconds.
Your in-home alarm unit will then announce:
• “Your alert is being sent to Taking Care.“
This message will repeat until it is successful.
As your alarm unit connects it will announce:
• "Your alert has been received, you will soon be connected
to the Taking Care Emergency Resolution Team."
TESTING YOUR IN-HOME
ALARM UNIT (SEVEN)
Step Five
CONNECTIVITY ISSUE: If your in-home alarm
unit is unable to send a call for help for any
reason it will say:
!

34TAKING CARE
Making an emergency
call with your backup
pendant (Pearl) or
in-home alarm unit
As your alarm unit connects it will announce:
• "Your alert has been received, you will soon
be connected to the Taking Care Emergency
Resolution Team."
5. If your first call for help is unsuccessful your
in-home alarm unit will continue to send the
alert until your call is answered.
6. When an operator speaks to you through your
in-home alarm unit, explain your problem. They’ll
know who you are, where you live and your
medical history.
7. If the operator cannot hear you, or you cannot
speak, they will call your designated contact
number to rule out false alarms.
8. If required we will ask a keyholder to check
on you, and if necessary, we will contact the
emergency services.
9. When the Emergency Resolution Team ends the
call, your in-home alarm unit will hang up. The
team will always close and reset the alarm - you
do not have to do anything.
SECTION TWOSECTION TWO
1. If you need help, press your backup pendant
(Pearl) button and hold for 3 seconds; the outer
rim of the alarm pendant will flash red to let
you know your request for help is being sent.
2. A loud alarm will sound from your in-home
alarm unit for 10 seconds and the Help button
on the alarm unit will illuminate red.
3. Alternatively, press the large round Help button
on your in-home alarm unit to request help.
4. Your in-home alarm unit will announce:
• “Your alert is being sent to Taking Care.”
You will hear this until the unit connects to
our 24-hour UK-based Emergency Resolution
Team.

36TAKING CARE
SECTION TWO
• If there has been a false alarm and
you wish to cancel the call to our
Emergency Resolution Team, press
the Cancel button (illuminated
orange during the loud alarm) on
your in-home alarm unit.
CANCELLING AN ALARM CALL
• Please test your alarm pendant every
quarter. We recommend making a
note in your diary or calendar and
suggest using your birthday every
third month to help you remember.
• Sit close to the alarm unit. Press and
hold your backup pendant (Pearl)
button and speak to one of our team
via the speaker on your alarm unit.
QUARTERLY TESTING
• If you are going away on holiday your in-home alarm unit
and alarm pendant do not work abroad. Leave your alarm
unit and pendant behind; they are designed to work in the
home and garden only.
GOING ON HOLIDAY
• Your pendant automatically tells us if it has an issue or low
battery; there is no need to do anything, this happens in the
background. If we detect an issue with your pendant we will
contact you.
REGULAR PENDANT CHECKS
Our friendly team is here to
help 24 hours a day, every
day of the year.
Part of AXA Health

38TAKING CARE
STATUS LIGHT "My battery ... "
GREEN "... is excellent"
BLUE "... is good"
AMBER "... low battery, please place me on
the charger today"
RED "... is critically low please place me on
the charger now"
You will need to go through the system check for your GO
alarm pendant. The system check informs you of the battery
level, cellular network strength and checks that your GO
alarm pendant can obtain GPS coordinates to be able to log
your location.
You should perform a full system check in dierent areas
of your home to ensure that the network coverage is
strong enough if you need to send an alert for help.
Always ensure your GO alarm pendant has adequate
battery before going out. A system check should also be
completed at the place of the charger so that you know
cloud updates can take place here.
• Press the single button on either
side of your GO alarm pendant to
begin the system check. Do not
press both together as this will
send a call for help.
• A chime will play, and your GO
alarm pendant will show a blue
status light – this means the
system check has started.
Testing your Go
alarm pendant
Your GO alarm pendant will announce the battery level first.
Alongside a status light a voice message will tell you if the
battery level is:
SECTION THREE
3.1 TESTING BATTERY LEVEL
SECTION THREE