Tangerine BYO Manual

Tangerine Telecom © 2022 tangerinetelecom.com.au 1
| BYO Router Setup
Step 1
Locate the NBN Connection Box that has been
installed inside your property.
Step 2
Ensure that the power cable is securely in place and
that the POWER, STATUS and ODU lights are on
and solid green. You should see at least one signal
strength light on (this may be flashing).
If the STATUS or ODU lights are o or showing red,
please contact our support team.
BYO Router Setup
Wireless Connections
Step 3
Now look on the under side of the NBN Connection
Box where you can see the Uni-D ports surrounded
by yellow.
Using an ethernet network cable connect your
router from its WAN port to the relevant Uni-D port
on the NBN Connection Box. We generally activate
the next available Uni-D port – starting with Uni-D 1.
We will detail your Uni-D port number in our emails
to you.
Step 4
Connect a computer or laptop to your BYO
router via a cable or by WIFI and access the router
configuration page. If you are unsure how to do this,
please consult the router user guide.
Step 5
Most routers will provide a Quick Start Guide or
Setup Wizard – please try and follow these steps.
Ensure that your router is configured in WAN mode
and encapsulation is set to PPPoE. On most devices
you should leave all other settings as default. Then
configure your BYO router using the ISP username
and password that we will have emailed and SMS’d
to you.

Tangerine Telecom © 2022 tangerinetelecom.com.au 2
| BYO Router Setup
Due to the number of router brands available it is hard to give precise setup information here. We recommend
consulting your router user guide or speaking to the manufacturer of your device.
Step 6
After you have successfully configured your BYO router please wait a couple of minutes for it to connect to
the network. After a couple of minutes you should see the authentication light on the router become lit and
steady (not flashing). The authentication light is often labelled ‘Internet’ or ‘www’ or ‘Web’. Please consult your
router user guide if you are unsure which light is the authentication light.
Troubleshooting
Symptom Things to try
Status or ODU lights are
red on the NBN Connection
Box
You will need to contact our team in this instance, and we may need to log
a fault with NBN.
Signal strength is zero or
not on
1. Check that the NBN Connection Box is still connected to your Outdoor
Unit via the Outdoor Unit Conenction Point on the NBN Connection
Box.
2. Check that nothing is obstructing the Outdoor Unit from receiving the
wireless signal.
3. You may need to contact our team in this instance, and we may need
to log a fault with NBN.
www or internet light does
not come on
1. Ensure that the router has been correctly configured with the ISP
username and password. Triple check for any spelling mistakes or
typos.
2. Ensure that you are connected to the correct Uni-D port on the NBN
box.
3. Try an alternative network cable to connect your router to the NBN
box.
4. Ensure that the router is configured in WAN mode.
Technical Support
If you require assistance setting up your BYO device our team is available.
8AM – 10PM WEEKDAYS
8AM – 8PM SAT & SUNDAY AET
Phone: [phone]
Live Chat: www.tangerinetelecom.com.au
Email: [email protected]