Taylor PHOENIX User manual

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Electronic Safe Lock Recovery Tool
Instruction Manual v4.0
The Phoenix Electronic Safe Lock Recovery Tool eliminates the need to drill most keypad
equipped safes in the event of a lock out due to lost combination, lock malfunction or
keypad failure. Simply remove the existin keypad, plu the lock and/or keypad cable into
the Phoenix and select the appropriate openin or dia nostic feature from the on-
screen menu. In minutes the Phoenix will have the safe open with no drillin , no repairs
to the safe and no replacement of the lock.

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Contents:
Datasheet…………………………………………………………. 3
Kit Components………………………………………………. 4
Connecting Locks, Interface Cables &
Accessories..……………………………………………………. 5
Important Notes & Recommendations………
Power Up / Power Down……………………………. 7
Charging…………………………………………………………. 7
SmartCharge…………………………………………. 8
Battery & Charging Notes…………………. 8 - 9
System Startup Screen………………………………. 9
Activation / Login PIN…………………………………. 10
Code Entry / PIN Entry………………………………. 10
Menu Navigation……………………………………………. 11
Main Menu………………………………………………………. 11
E-Lock Quick Reference………………………………. 12
JumpBox E-Lock Power Boost.…………………. 13
Keypad Tester…………………………………………………. 14
Emergency Keypad / Universal Keypad..…. 15
Ionic Spiking……………………………………………………. 16 - 18
Lock Servicing…………………………………………………. 18
Identification…………………………………………. 19
Lock Menu……………………………………………. 20
Lock Open - Quick Dial………..……. 21
Lock Open - Troubleshoot….……. 22
Lock Program……………………………. 23
LaGard 3045 Programmer.……. 23
Lock Reset……………………………………. 24
SecuRam Code Recovery………….. 25
Tools Menu…………………………………………………….. 26 - 29
Power Supply………………………………………. 27
Voltmeter……………………………………………… 28
Job Notes..……………………………………………. 29
Settings……………………………..……………………………. 30
Command Mode Interface..…………………………. 31
Command Mode Examples…………………. 32
Saving and Replaying Commands……. 33
Adding Your Own Buttons………………. 34

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Includes
Phoenix v4.0 Electronic Safe Lock Recovery Tool
Multi-Lock Junction Box
A sec, LaGard, LP, NL, SecuRa , Sentry SF Series, S&G
Keypad Interface & Testing Cables:
S&G Keypads – RED
LaGard, LpLOCK, NL Keypads – BLACK
SecuRa SafeLogic Keypads – YELLOW Tag
AMSEC ESL-10/20 Keypads – GREEN Tag
Ju pBox Cable – RED/BLACK
LaGard Reset Dongle (Basic Plus, 39E, 66E) - BLUE Tag
AMSEC ESL-10/20 Reset Adapter - WHITE/BLACK
IONIC Spiking Accessories
Ionic Solution ‘P’, 3/32” drill bit, syringe needle, depth gauge, tube
AC Charger (120/240 VAC, 50/60Hz)
USB Software Update Cable
Micro SD Card/USB Drive - includes update software and instructions

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Connect Locks, Interface Cables and Accessories
Junction Box
Connect to
PHOENIX OUTPUT JACK
on top of Phoenix
Locks
 Connect to LOCK PORTS on Junction Box
Keypad Interface Cables
 BLACK Cable – LAGARD, LP and NL Keypads
oWhite plu to keypad (tab down)
oClear plu to KEYPAD JACK
RED Cable – S&G Keypads
oBlack plu to keypad (keyed plu )
oClear plu to KEYPAD JACK
 GREEN Tag – AMSEC Keypads
oShort end with without ta to keypad
oLon end with reen ta to KEYPAD JACK
 YELLOW Tag – SECURAM Keypads
oWhite plu to keypad
o Clear plu to PHOENIX OUTPUT JACK
Other Cables & Accessories
 RED / BLACK Cable – JUMPBOX
oWhite plu to keypad battery terminals
oClear plu to PHOENIX OUTPUT JACK
 BLUE Ta - LAGARD RESET DONGLE
oBlack plu to BAT port on lock case
WHITE/BLACK - AMSEC ESL-10/20 Reset Adapter
oInsert in ACCESSORY PORT on Junction Box for ESL10/20 Reset
oPlug lock into AMSEC Reset
LOCK
AMSEC
LOCK
SENTRY
LOCK
S
ECURAM
LOCK
S
&
G
LOCK
LAGARD
LP/NL
ACCESSORY
PORT
KEYPAD
JACK
PHOENIX
OUTPUT
JACK

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Important Notes and ecommendations
Disconnect all locks and keypads from Phoenix before powerin on/off
Never connect Phoenix to any lock that has been drilled or dama ed (includin
water dama e)
Use extreme caution if attemptin to splice the Phoenix into keypad/lock cables.
An incorrect splice can dama e both the Phoenix and the lock electronics.
For faster LaGard Resets, avoid char in via A/C durin the reset process
Durin lock reset procedure, avoid touchin or movin lock cable or tool. Leave
stationary until reset is complete to insure si nal inte rity
Remove batteries from all keypads before connectin to Phoenix except when
prompted otherwise
Observe orientation of tabs on keyed plu s before connectin
Hold “backup” pressure on Junction Box connectors when plu in in cables
Never allow powered JumpBox cable to come into contact with metal surfaces
such as the safe door or keypad housin
For proper functionality, wait until locks in penalty mode are no lon er in lockout
before connectin them to the Phoenix
Never open Phoenix tool or remove cover while the unit is powered up
Never connect USB pro ramin cable to the Phoenix will the tool is powered on.
Doin so can potentially dama e your computer.

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Powering Up
Power on the Phoenix by pressin the Power Button located on the front cover.
The Power Button will illuminate while the Phoenix is powered up.
Powering Down
Unplu all locks, keypads and accessories from the Phoenix then press the Power
Button to turn off the machine.
Sleep Mode - Automatic Power ff
The Phoenix will automatically turn itself off after 5 minutes of inactivity at the startup
screen. This feature protects the internal battery pack from becomin dischar ed if the
Power Button is activated while the tool is in stora e. If this occurs, the Phoenix will
display a notification on the next power up in order to alert you of any possible issues
while in stora e. Simply tap the notification messa e to clear it from the screen. After
enterin a valid PIN code to lo into the machine the notification will be erased and no
lon er display at startup.
Charging / Battery Life
The Phoenix is equipped with a replaceable 3-cell lithium ion battery module that delivers
exceptional runtime (6-10 hrs), extended battery life (18-24mo) and hi h current
capacity comparable to that of the previous models hi h watta e A/C power adapter. A
battery level indicator is displayed in the lower ri ht corner of the screen durin normal
operation allowin you to quickly au e the state of char e and USB connection status.
FULL , OK , LOW , CRITICAL , USB
The Phoenix is char ed by plu in the included A/C char er into the char er/power
port located at the bottom of the tool. You can choose between two different char in
methods - Quick Charge and Smart Charge. Quick Charge is desi ned to maximize the
total battery run time by allowin the battery module to char e to 120% of normal
capacity at the expense of overall battery life. Smart Charge is desi ned to maximize
the overall battery life while still offerin an acceptable 6-10 hours of run time per
char e.
Quick Charge
To Quick Char e the Phoenix simply plu the included char er into the tool’s
char in /power port while the tool is powered off. The char e level will reach 100% as
quickly as possible but the extra 20% of char e will require an overni ht char e cycle at
a reduced char in rate for avoid overly stressin the battery cells.

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Smart Charge
Smart Char e is desi ned to maximize the overall battery life while still offerin an
acceptable 6-10 hours of run time per char e.
To enable Smart Char e, plu the char er into
the Phoenix then power on the tool and press
the Smart Char e icon located on the lower left
corner of the startup screen.
When Smart Char e is enabled, the Phoenix will
display the current char e level (%) alon with the
estimated time until fully char ed (100%). To
conserve power and maximize the char in rate
the Phoenix will enter sleep mode and power down
the screen after 10 seconds. You can check the
current char e pro ress at any time by quickly
tappin the screen. Once Smart Char e detects
that the battery module has reached 100% char e
level the Phoenix will be in beepin and si nal you of
char e completion. Once this occurs, simply unplu the char er and the Phoenix will
power itself down automatically. In order to see the benefits of the Smart Char e
feature it is important that you remove the char er from the Phoenix in a timely manner
once a 100% char e level is reached. The included char er will continue char in the
internal battery module tool as lon as it remains connected to the Phoenix. The on y
way to cease the charge is by disconnecting the charger from the too .
Battery/Charging Notes
•Storin lithium ions batteries at or near full char e for extended periods is always
detrimental to battery life to some de ree but when this is done at hi h
temperatures the impacts are dramatic. Keepin the Phoenix at a 120% char e
level in the back of a hot work van will eventually shorten the battery life. Usin
Smart Char e whenever possible will help you avoid this and ensure that the
battery is always at the optimal char e levels for stora e in hot or cold conditions.
•The lithium battery cells inside the Phoenix were specifically chosen for their low
rate of self-dischar e. Nothin is worse than a rechar eable power tool that oes
dead from simply sittin on the shelf unused for two months. A ood tool should
be ready to o anytime you reach for it and it shouldn’t require your constant
attention to maintain a proper char e level. The Phoenix is desi ned to draw

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essentially zero power when not in use and the lithium cells inside will maintain a
decent char e level durin extended periods of stora e.
•Don’t et “ran e anxiety” over fears of a potentially dead battery. In addition to a
low self-dischar e rate the Phoenix is also desi ned to maintain a usable about of
“reserve” power that can be accessed in an emer ency to finish a job even when
the battery indicator reads zero . This reserve capacity will be tri ered
automatically anytime the char e level reaches 0%. Reserve power should be able
to reliably provide 25 to 30 minutes of additional runtime with no drop off in
performance. As reserve power starts to become depleted the Phoenix will be in
to selectively throttle down non-essential system resources in an effort to reduce
power consumption and extend runtime. A sudden drop in screen bri htness
si nals that reserve power has fallen to under 50%. A second and more severe
drop on bri htness indicates that reserve power has fallen below 10% and the
Phoenix may soon be forced to power down without warnin . If you routinely use
the SmartChar e feature for char in and don’t frequently tap into the battery’s
reserve power then you can typically rely on the Phoenix’s reserve power to et
you 30 minutes to an hour of additional runtime when you really need it.
•We don’t recommend plu in the char er into the Phoenix while the tool is in
use. Some of the capabilities offered by the Phoenix require the machine to take
extremely precise readin s with very sensitive electronics. This requires a smooth
and stable power supply for proper performance. The Phoenix is desi ned with
filters to effectively cancel out interference from standard 50/60Hz A/C power
lines and other common sources but excessively “dirty” power can cause
measurement accuracy to drop considerably which extends the time necessary
to complete certain processes. Havin the char er plu ed into the Phoenix
durin normal use can feed any fluctuations or “dirty” power on the A/C line
directly into the tool which can makes its job much harder and time consumin .
System Startup Screen
When powered on the Phoenix will do a
quick System Check then immediately
display the Startup Screen. Some of the
notable elements shown on the Startup
Screen include the product key, serial
number, software version, battery level
indicator, SmartChar e shortcut and a
listin of any option features enabled on
the machine. When prompted, simply
“TAP TO BEGIN” (touch the screen) to
proceed to the lo in screen.

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Activation / Login PIN
Each Phoenix device is individually serialized to a specific owner and requires an
Activation Code before the tool can be used. If prompted for an activation code, follow
the onscreen instructions and visit http://www.taylortechtools.com/activate with your
Product Key and Serial Number to retrieve your Activation Code. Once your activation
code has been entered the Phoenix will prompt to choose a 4-di it Lo in PIN. Your Lo in
PIN code can also be chan ed at any point
from the Settings Menu. If your lo in PIN is
lost, contact Taylor Technolo ies to have
your PIN reset by phone. A valid Lo in PIN
code is required each time the Phoenix is
used in order to prevent the tool from bein
used if lost or stolen. An incorrect lo in PIN
will result in a 1 minute lockout period. An
on-screen timer will show the remainin
lockout time and restart the tool once the
lockout has expired.
Code Entry / PIN Entry
The Phoenix provides an on-screen keypad
interface to allow you to enter information such
as lo in PIN’s, activation codes, user codes,
time delay values, etc. The default layout is in the
style of an electronic safe lock keypad similar to
what you mi ht find on many safes (see above).
The Phoenix also offers a second, more
traditional di ital keypad layout with lar er
buttons (see below). You can switch between
the two available keypad layouts at any time by
pressin the [S YLE] button in the lower left
corner of the screen. Pressin the [*] button
allows you to conceal any di its you enter from
outside viewers (see below). The number of
di its required is indicated by the number of
li ht rey boxes shown for each di it location. If
you make a mistake, press the [X] button in the
upper ri ht corner of the screen to erase the
current entry. Pressin [X] a second time
aborts the entry procedure and returns to the previous menu. Durin Lock Servicing,
the Phoenix keeps a record of any mana er or user codes pro rammed in the lock and
places a handy quick entry button on the left of the keypad showin the user type and
current code. Tap the quick entry button to automatically enter the code in the keypad.

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Menu Navigation
All menus in the Phoenix 4.0 share a similar layout and interface method which should
help to quickly familiarize you with navi atin between the tools different functions. The
[X] button in the upper ri ht corner of ost screens can be used to return to the
previous enu page or abort ongoing processes such as a lock resets. Tapping
the PHOENIX] logo in the botto left corner of the screen will often allow you to
directly access the advanced Command Mode interface. The screen is designed
for accurate finger touch interaction but an appropriately designed stylus can also
be used if you prefe (not included). DO NOT use a pen or other sharp instru ent
on the Phoenix touchscreen.
Main Menu
The Main Menu is the first screen you’ll
encounter on the Phoenix after entering
your Login PIN. This enu will allow you
access to every feature on the Phoenix
and is your launching pad to all other
i portant enus on the achine.
Main Menu Selections
•KEYPAD TESTER (see page 14)
oDiagnose faulty or potentially failing keypads
•LOCK SERVICING (see page 19-25)
oIdentify, open, service, progra and reset locks
•UNIVERSAL KEYPAD (see page 15)
oUse the Phoenix as an e ergency keypad for electronic safe locks
•JUMPBOX (see page 13)
oElectronic safe lock power booster for troubleso e locks & keypads
•SPIKE LOCK (see page 16-18)
oSpike locks fro A sec, LaGard, NL, LP and ore
•E-LOCK QUICK REF (see page 12)
oAccess our Electronic Safe Lock Quick Reference obile app
•TOOLS (see page 26-29)
oUseful tools and diagnostic utilities
•SETTINGS (see page 30)
oChange sound volu e, login PINs, recalibrate and ore

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Electronic Safe Lock Quick Reference
The Phoenix 4.0 allows you to access our popular Electronic
Safe Lock Quick Reference right on achine. The quick
reference includes high resolution i ages and detailed
infor ation for identifying, progra ing and drilling any
of the ost co on electronic safe locks. Pages are
ordered alphabetically by anufacturer. Touch and drag on
the screen to ove to different areas on each the page. To
change between pages, touch the screen and SWIPE LEFT
or RIGHT in the direction of the page you’d like to navigate
to. To exit the quick reference, touch the screen and SWIPE
DOWN or tap the X] in the top right corner.
Drill Points Abbreviations
B = Towards Bo t F = Toward F at of Bo t AF = Away from F at of Bo t
CW = C ockwise CCW = Counter-C ockwise
All Drill Points are measured from the CENTER OF THE SPINDLE HOLE
Example Drill Point Measurement:
1.5” TB, ¾” CW

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JumpBox E-Lock Power Boost
Since its release over a decade a o the JumpBox from Lockmasters, Inc has built a
reputation as one of the most effective electronic safe lock servicin aids in the industry.
A enuine JumpBox E-Lock Power Boost module is built into every Phoenix tool. This
allows the Phoenix to overcome many common electronic safe lock issues such as
stalled bolts, cross-threaded drive nuts, stuck solenoids
and dama ed cables. Selectin the JumpBox option on
the Main Menu allows you to manually access and
control the Phoenix tool’s embedded JumpBox power
supply. To use this feature, remove the Junction Box
from the output jack on the Phoenix and plu the RED /
BLACK JumpBox cable directly into the top of the
Phoenix tool (see ima e to left).Next, remove any
batteries from the lock keypad then plu the white end of the
JumpBox cable into any one of the 9-volt battery snap
connectors inside the keypad in place of the battery (see
ima es to left).
Once the
JumpBox cable
is connected to
the 9-volt battery terminals in the keypad,
tap the screen to proceed to the
JumpBox control interface. (see below)
The slide switch in the middle of the
screen allows you complete control of the
output of the JumpBox circuit, by turnin it ON or OFF instantly by simply
tappin on the screen. The JumpBox feature in the Phoenix also includes an “Active
Power Display” that continuously measures the current draw of the lock and provides a
scrollin raph of real-time current consumption alon the bottom of the screen. The
“Active Power Display” can be used to help in dia nosin a fault lock or keypad. A non-
responsive lock that’s simply in penalty lockout will show a periodic “blip” scroll across
the screen as the timer inside the lock counts durin the lockout period. Active Power
Display can also reveal a defective motor or solenoid.

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Keypad Tester
The Keypad Testin feature on the Phoenix allows you to run a quick and simple
dia nostic test on keypads from LaGard, LP, NL, Amsec, S&G , SecuRam and more. This
test will reveal any buttons on keypads that mi ht be so far out of factory spec that they
will no lon er read currently on connected locks. The test also provides an early warnin
for any buttons that may fail in the near future allowin for the keypad to be replaced
before there is an issue.
To be in testin a keypad, select Keypad Tester from the Main Menu then select the
manufacturer of the keypad you’d like to test. The Phoenix will then show an ima e of a
similarly style keypad alon with an indication of the correct keypad testin table to use
in order to connect the keypad to the Phoenix tool. The side of the cable with a phone
style plu is inserted into either the keypad jack on the Junction Box or directly into the
top of the Phoenix tool. The other end plu s in the keypad. Make sure to note any keyed
plu s or jacks and observe proper ali nment when tryin to plu testin cable into
keypads.
Keypads should normally be tested without a battery installed but you will be prompted
to insert a 9-volt battery when testin SecuRam entrypads. Also on SecuRam Safelo ic
keypads the Phoenix will identify the dipswitch positions set of the back of the keypad
(1&3 UP, or 2&4 UP) to help with accurate identification.
Be in testin your keypad by pressin different buttons and observin the results. You
can press keys in any order and once all keys have been passed you will receive a
confirmation of success. When a button is pressed the Phoenix measures the
resistance across that button and places it on a table on the left side of the screen. The
“FACTORY” value indicates the factory resistance value for that particular button.
“MEASURED” shows the actual measure resistance from the button. And the % below
these numbers tells you how far the button is off of factory spec. As each button is
pressed the Phoenix will place a pass or fail mark on the correspondin button in the
sample keypad shown on-screen. A GREEN Check indicates that the button is well
within ran e of factory specs and tolerances. A YELLOW Question Mark si nals that
the button value is with acceptable ran e for operation but may be failin in the future.
The RED X indicates that the button has FAILED and its values are beyond the
acceptable ran e for that lock manufacturer.

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Universal Keypad / Emergency Keypad
The Emergency Keypad feature in the Phoenix
allows the machine to be used as a temporary
“emergency” keypad to replace damaged or
missing keypads from manufacturers such as
LaGard LP/NL Amsec SecuRam Sentry and
S&G. After selecting UNIVERSAL KEYPAD from
the Main Menu the Phoenix will prompt you to
connect the lock to the appropriate port on the
Junction Box. The Junction Box should be plugged
into the top output jack on the Phoenix to allow the
tool to automatically detect and identify the
attached lock. If the tool is unable to accurately detect or identify the connected lock (possibly
due to a damaged cable or lock electronics) then you can tap the vertical SELECT button on
the right side of the screen to manually select the type of lock you’re wanting to connect to.
After automatically identifying or manually selecting the lock manufacturer the Phoenix will
automatically reconfigure its outputs to perfectly replicate an actual factory keypad. The
emergency keypad feature will take measurements from each individual wire in the lock cable
and adjust its voltage polarity and resistance to match. The system can even detect issues
such as faulty electronics and damaged wiring then automatically adjust itself to compensate.
It is not uncommon for the Phoenix’s Emergency Keypad feature to work on locks that refuse
to accept codes from a brand new keypad. When troubleshooting mechanical safe locks that
won’t open on the correct combination a seasoned safe technician will use “dialing
diagnostics”and run the combination half a number high or low in order to open the safe
without drilling. With electronic locks it’s physically impossible for a human to dial fractional
codes By taking the place of the actual keypad the Phoenix is able to dial “half a number high
and low” by sending non-standard keypad
values to compensate for faulty components.
Using the Emergency Keypad
Press any button on the on-screen keypad
to send that button press to the attached
lock. Don’t for et to start with the C button
on AMSEC locks or to end with the # key on
AMSEC and S&G locks. On the left side of
the screen a vertical Active Power Display
shows the real-time power consumption of
the lock. For example, a firin solenoid or
rotatin motor will show a hu e a lar e red spike immediately. The Jump ox circuit is
accessible from inside the Emergency Keypad by tappin the button. The
GREEN will show when the JumpBox circuit is active. On S&G locks, two additional
buttons are shown that allow sendin the special [0/1] and [0/3] button combinations
used with MRC codes.

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IONIC Spiking
IONIC spikin is a revolutionary approach to spikin electronic
safe locks throu h the spindle hole of the safe. Instead of
havin the drill a ½” hole into the lock case, splice into wires and workin to hit a tiny
spikin point buried inside the lock case with a custom formed probes, the IONIC spikin
method system allows you to simply poke a small 3/32” hole in the case, plu in the
keypad battery connector and insert a syrin e needle. The specifically calibrated IONIC
spikin solution included with the Phoenix will work its way across the surface of the
circuit board inside the lock case, penetratin down throu h most factory applied
coatin s and quickly establish a conductive path the lock’s motor drive circuitry. The
Phoenix tool will automatically detect when this connection has been made and then
deliver a non-dama in , low power si nal that will effectively “trip” the motor driver over
into a fully conductive state which causes power to flow to the motor and opens the lock.
Spikin is accessible in Main Menu and is also shown as an option in the Lock Menu any
time a compatible lock is connected to the tool.
Step 1] Select Lock Type and Handing
When IONIC SpikeToo launches it be ins by askin you to select the type of lock as
well as the handin of the lock. Many swin bolt-style locks are “dual-handed” and can
be flipped and installed with either side of the case facin the safe door. Flippin the
lock case also flips the circuit card inside the lock and this must be accurately taken
into account when spikin because we are tar etin components located on one
particular side on the lock circuit board. The Phoenix simplifies this process by
providin a hi h resolution ima e of the spindle hole view for each lock shown. Use the
LEFT and RIGHT arrows on the side of the screen to navi ate between the different
locks and mountin arran ements. Tap the screen to select the appropriate lock and
pro ress to micro-drillin .

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Step 2] Micro-Drill Lock Case Thru Spindle Hole
After selectin a lock, the Phoenix will display
the appropriate drillin depth alon with a
spindle hole view indicatin the recommended
drill position with a red circle. The Phoenix 4.0
includes a 3/32”x6” drill bit alon a brass
sleeve and a Drill Depth Gau e. Place the drill
bit on the depth au e and position the tip of
the bit at the depth indicated on the Phoenix.
Next, while holdin the bit in position on the
depth au e, slide the included brass sleeve over the shank of the drill bit until it
contacts the au e. Chuck the drill bit into a keyless chuck equipped
cordless drill, slidin the bit into the chuck until the brass sleeve
contacts the jaws of the chuck then ti hten. The sleeve now functions
as a drill depth stop which ensures a precise drillin depth into the
lock case and also protects the keypad cable from cable dama e
while drillin . Double check the depth of the bit and sleeve once
chucked up then micro-drill into the lock case down the spindle hole at
the position indicated. Use li ht pressure and allow the bit to cut
cleanly into the lock case. Once complete, tap the screen to continue.
Step 3] Connect JumpBox cable to Keypad
Disconnect the Junction ox and all cables from the output jack on the Phoenix. Plu
the red and black JumpBox cable directly into the output jack on top of the Phoenix.
Connect the WHITE/ LUE 9-volt snap terminal from the Jump ox cable into the
keypad battery connector.
Tap the screen to continue.
JumpBox
Cab e

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Step 4] Inject IONIC Solution
Remove the protective cap from the IONIC
Solution ‘P’ and place the included needle onto
the syrin e. Guide the needle down the spindle
hole and carefully insert it into the 3/32”
access hole. Once fu y inserted depress the
plun er on the spikin solution and inject
approximately 3mL of solution into the lock case
then carefully remove the syrin e and allow the
IONIC solution 3 or 4 minutes to coat the circuit board and start workin its ma ic.
Durin this time the Phoenix will be sendin a low level si nal into the lock and takin
continuous readin s to determine when the IONIC solution has successfully reached
the motor driver. After a few minutes the Phoenix may prompt you to inject additional
spike solution. This is entirely optional and you may decide for yourself when to add
more IONIC solution. To conserve spikin solution you may want to wait up to 10
minutes before addin more solution ‘P’. If you are feelin impatient you can also
“force” the issue by injectin 5mL initially and followin up every 30 seconds with
another 1mL of solution. This will often allow a viable spikin connection to be made in
seconds rather than minutes.
Step 5] Spike Lock to Open
Once conductive contact with motor driver is clearly sufficient for spikin , the Phoenix
will indicate “Connection Found - Tap to Spike”. Tap the screen and the Phoenix will
show “Workin …” then “LOCK OPEN” once the lock is successfully spiked. The tool will
show a countdown to indicate how much lon er it will be holdin the lock open. After
this expires the Phoenix will release the motor driver for a period to prevent any
potential dama e to the circuit board. You can tap the followin screen showin
“LOCK CLOSE - ap to retry” to have the Phoenix a ain spike the motor driver and
open the lock. If the lock does not open on the first attempt then wait several minutes
and try spikin open a ain. Repeatedly tryin to spike the lock open without allowin a
sufficient amount of “cooldown” time between attempts can reduce the effectiveness
of the IONIC solution already inside the lock case. As electricity travels throu h the
IONIC carrier solution hydro en atoms are slowly released at the point of contact with
the motor driver and this can create small as bubbles that push the solution away
from the driver contacts. If this occurs, injectin additional spike solution will “flush out”
the depleted solution and re-establish contact with the surface of the motor driver.

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L CK SERVICING
Selectin the LOCK SERVICING option from the Main Menu will launch the automated
e-lock servicin functionality that the Phoenix has become so widely known for. This
quickly becomes the “ o to” selection for both novice and skilled safe technicians. For
the majority of safe jobs, LOCK SERVICING is frankly the place you want to be.
The first thin you’ll see each and every time you make the LOCK SERVICING selection
is the “CONNEC LOCK” screen. One of the more
commonly overlooked features of the tool that a
lot of safe technicians say they’ve come to really
appreciate is the automated lock identification
process that allows even unfamiliar locks to be
successfully serviced with little or no information
on that make & model or its history. It’s also not
necessary to install the correct adapter or don le
in order to make the tool compatible. When
prompted to “CONNNECT LOCK…” you simply
need to remove the safe’s keypad and plu the lock cable
into whichever jack it fits.
Once the lock is connected the Phoenix will be in an
automated identification process to determine the make,
model and vinta e of the lock. Once this is complete the
tool then be ins an analysis to determine as much useful
information as possible about the lock.
Once the Identifying and Analyzing processes are
completed, the Lock Information screen provides a
breakdown of everythin the tool was about to determine
about the newly connected lock. P ease take a few
moments to review the lock information as some of it
may be useful to you. Surprisin ly, more than half of the
callers to our technical support line are unable to recall
the type of lock they’re connected to.

20
L CK MENU
The lock information uncovered durin
the identification process determines
the options shown on the Lock Menu.
The Phoenix includes literally hundreds
of unique dia nostic routines,
pro rammin procedures, openin
and reset methods. Once the make,
model and vinta e of the lock has
been properly determined the Phoenix
will be able to properly populate the
Lock Menu screen to allow quick
access to any compatible routines.
Lock Menu Options
oINFO - Recheck and display Lo k Information
oOPEN - To open a lock WITH A KNOWN CODE
oPROGRAM - Change code, add/delete users change settings, etc
oDRILL POINTS - Display drilling info fro E-Lock Quick Reference
oSPIKE - Use IONIC spiking ethod to open lock (see IONIC Spiking)
oRESET - Open lock WITHOUT A KNOWN CODE and reset to 123456
oAUDIT - Retrieve audit report fro lock
oJOB NOTES - Auto atically add lock infor ation to stored JOB
NOTES and add custo job note with date/ti e
oHELP - Quick popup re inder of selection options