TEC TEC B-419-GS10 User manual

TEC Label Printer
B-419-GS10-QQ
Owner's Manual

0
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules, These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operations of this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own expense. (for USA only)
Changes or modifications not expressly approved by manufacturer for compliance could void the
user’s authority to operate the equipment.
“This Class A digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.”
“Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.” (for CANADA only)
Copyright © 2001
by TOSHIBA TEC CORPORATION
All Rights Reserved
570 Ohito, Ohito-cho, Tagata-gun, Shizuoka-ken, JAPAN

Safety Summary EO1-33030
( )i
6DIHW\6XPPDU\
Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions
necessary for safe handling are included in this manual. All warnings and cautions contained in this manual
should be read and understood before handling or maintaining the equipment.
Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified
using the procedures described in this manual, turn off the power, unplug the machine, then contact your
authorized TOSHIBA TEC representative for assistance.
0HDQLQJVRI(DFK6\PERO
This symbol indicates warning items (including cautions).
Specific warning contents are drawn inside the symbol.
(The symbol on the left indicates a general caution.)
This symbol indicates prohibited actions (prohibited items).
Specific prohibited contents are drawn inside or near the symbol.
(The symbol on the left indicates “no disassembling”.)
This symbol indicates actions which must be performed.
Specific instructions are drawn inside or near the ●symbol.
(The symbol on the left indicates “disconnect the power cord plug from the outlet”.)
This indicates that there is the risk of death or serious injury if the
machines are improperly handled contrary to this indication.
Do not use voltages other than
the voltage (AC) specified on the
rating plate, as this may cause
fire or electric shock.
Do not plug in or unplug the power
cord plug with wet hands as this
may cause electric shock.
If the machines share the same
outlet with any other electrical
appliances which consume large
amounts of power, the voltage
will fluctuate widely each time
these appliances operate. Be sure
to provide an exclusive outlet for
the machine as this may cause
fire or electric shock.
Do not place metal objects or
water-filled containers such as
flower vases, flower pots or mugs,
etc. on top of the machines. If
metal objects or spilled liquid enter
the machines, this may cause fire
or electric shock.
Do not insert or drop metal,
flammable or other foreign
objects into the machines through
the ventilation slits, as this may
cause fire or electric shock.
Do not scratch, damage or modify
the power cords. Also, do not
place heavy objects on, pull on, or
excessively bend the cords, as this
may cause fire or electrical shock.
If the machines are dropped or
their cabinets damaged, first turn
off the power switches and
disconnect the power cord plugs
from the outlet, and then contact
your authorized TOSHIBA TEC
representative for assistance.
Continued use of the machine in
that condition may cause fire or
electric shock.
Continued use of the machines in
an abnormal condition such as
when the machines are producing
smoke or strange smells may cause
fire or electric shock. In these
cases, immediately turn off the
power switches and disconnect the
power cord plugs from the outlet.
Then, contact your authorized
TOSHIBA TEC representative for
assistance.
:$51,1*
$Q\ RWKHU WKDQ WKH
VSHFLILHG $& YROWDJH
LV SURKLELWHG
3URKLELWHG
3URKLELWHG
3URKLELWHG
3URKLELWHG
3URKLELWHG
'LVFRQQHFW
WKH SOXJ 'LVFRQQHFW
WKH SOXJ

Safety Summary EO1-33030
( )ii
If foreign objects (metal
fragments, water, liquids) enter
the machines, first turn off the
power switches and disconnect
the power cord plugs from the
outlet, and then contact your
authorized TOSHIBA TEC
representative for assistance.
Continued use of the machine in
that condition may cause fire or
electric shock.
When unplugging the power cords,
be sure to hold and pull on the plug
portion. Pulling on the cord portion
may cut or expose the internal wires
and cause fire or electric shock.
Ensure that the equipment is
properly grounded. Extension
cables should also be grounded.
Fire or electric shock could
occur on improperly grounded
equipment.
Do not remove covers, repair or
modify the machine by yourself.
You may be injured by high
voltage, very hot parts or sharp
edges inside the machine.
This indicates that there is the risk of personal Injury or damage to
objects if the machines are improperly handled contrary to this indication.
Precautions
The following precautions will help to ensure that this machine will continue to function correctly.
●Try to avoid locations that have the following adverse conditions:
* Temperatures out of the specification * Direct sunlight * High humidity
* Shared power source * Excessive vibration * Dust/Gas
●The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild
detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic
covers.
●USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.
●DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high
temperatures, high humidity, dust, or gas.
●Ensure the printer is operated on a level surface.
●Any data stored in the memory of the printer could be lost during a printer fault.
●Try to avoid using this equipment on the same power supply as high voltage equipment or equipment
likely to cause mains interference.
●Unplug the machine whenever you are working inside it or cleaning it.
●Keep your work environment static free.
●Do not place heavy objects on top of the machines, as these items may become unbalanced and fall
causing injury.
●Do not block the ventilation slits of the machines, as this will cause heat to build up inside the
machines and may cause fire.
●Do not lean against the machine. It may fall on you and could cause injury.
●Care must be taken not to injure yourself with the printer paper cutter.
●Unplug the machine when it is not used for a long period of time.
Request Regarding Maintenance
●Utilize our maintenance services.
After purchasing the machine, contact your authorized TOSHIBA TEC representative for assistance
once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the
machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy
seasons.
●Our preventive maintenance service performs the periodic checks and other work required to maintain
the quality and performance of the machines, preventing accidents beforehand.
For details, please consult your authorized TOSHIBA TEC representative for assistance.
●Using insecticides and other chemicals
Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or
other parts to deteriorate or cause the paint to peel.
&$87,21
'LVFRQQHFW
WKH SOXJ
&RQQHFW D
JURXQGLQJ ZLUH
'LVFRQQHFW
WKH SOXJ
1R
GLVDVVHPEOLQJ

EO1-33030
TABLE OF CONTENTS
Page
1. PRODUCT OVERVIEW.......................................................................................................... 1-1
1.1 Introduction.................................................................................................................... 1-1
1.2 Features ........................................................................................................................ 1-1
1.3 Unpacking...................................................................................................................... 1-1
1.4 Accessories .................................................................................................................. 1-2
1.5 Appearance ................................................................................................................... 1-2
1.5.1 Dimensions.....................................................................................................................1-2
1.5.2 Front View.......................................................................................................................1-3
1.5.3 Rear View.......................................................................................................................1-3
1.5.4 Interior.............................................................................................................................1-3
1.5.5 Operation Panel..............................................................................................................1-4
2. PRINTER SETUP ................................................................................................................... 2-1
2.1 Precautions.................................................................................................................... 2-1
2.2 Procedure before Operation........................................................................................... 2-2
2.3 Connecting the Cables to Your Printer........................................................................... 2-2
2.4 Connecting the Power Cord........................................................................................... 2-3
2.5 Turning the Printer ON/OFF........................................................................................... 2-4
2.5.1 Turning ON the Printer ...................................................................................................2-4
2.5.2 Turning OFF the Printer .................................................................................................2-4
2.6 Opening/Closing the Media Cover.................................................................................. 2-5
2.7 Loading the Media ......................................................................................................... 2-6
2.7.1 Loading the Fanfold Paper.............................................................................................2-7
2.7.2 Loading the Cut Form.....................................................................................................2-8
2.8 Removing/Installing the Paper Guide Unit...................................................................... 2-9
2.9 Test Print ..................................................................................................................... 2-10
2.10 Program Download...................................................................................................... 2-13
2.10.1 Outline of Features........................................................................................... 2-13
2.10.2 Install Program Installation............................................................................... 2-13
2.10.3 Firmware Files Copy ........................................................................................ 2-17
2.10.4 Sensor Adjustments......................................................................................... 2-23
2.10.5 Printer Information Registration........................................................................ 2-26
2.10.6 Test Print.......................................................................................................... 2-28
2.10.7 Version Display................................................................................................ 2-29
3. MAINTENANCE ..................................................................................................................... 3-1
3.1 Cleaning ........................................................................................................................ 3-1
3.1.1 Print Head/Platen ...........................................................................................................3-1
3.1.2 Paper Path/Sensors.......................................................................................................3-2
3.1.3 Covers ............................................................................................................................3-2
3.2 Care/Handling of the Media ........................................................................................... 3-2

EO1-33030
4. TROUBLESHOOTING............................................................................................................ 4-1
4.1 LED State...................................................................................................................... 4-1
4.2 Error Process................................................................................................................. 4-2
4.3 Possible Problems.........................................................................................................4-3
4.4 Removing Jammed Media ............................................................................................. 4-3
APPENDIX 1 SPECIFICATIONS.................................................................................................A1-1
A1.1 Printer..........................................................................................................................A1-1
A1.2 Media...........................................................................................................................A1-2
A1.2.1 Media Type.......................................................................................................A1-2
APPENDIX 2 INTERFACE..........................................................................................................A2-1
APPENDIX 3 PRINT SAMPLES..................................................................................................A3-1
GLOSSARIES
INDEX
CAUTION!
1. This manual may not be copied in whole or in part without prior written permission of TOSHIB
A
TEC.
2. The contents of this manual may be changed without notification.
3. Please refer to your local authorized service representative with regard to any queries you ma
y
have in this manual.
This is a Class A product. In a domestic environment this product may cause radio interferenc
e
in which case the user may be required to take adequate measures.
WARNING!

1. PRODUCT OVERVIEW EO1-33030
1.1 Introduction
1- 1
1. PRODUCT OVERVIEW
1.1 Introduction
1.2 Features
1.3 Unpacking
Thank you for choosing the TEC B-419 series label printer. This
Owner’s Manual contains information about general set-up through how
to confirm the printer’s operation using a test print. This manual should
be read carefully to help gain maximum performance and life from your
printer. For most queries please refer to this manual and keep it safe for
future reference. Please contact your TOSHIBA TEC representative for
further information concerning this manual.
The B-419 printer has the following features:
• The paper auto feed function is provided for the first time for a 4 inch
wide, small and light desk top printer.
• To meet various applications, four types of issue modes, such as, the
TEC Printer Command Language Light Edition (TPCL-LE) mode,
high speed graphic mode, label issue mode, and receipt issue mode,
are supported as standard.
For details, please inquire from your nearest TOSHIBA TEC
representative.
• This printer can print cut forms as standard, which allows ticket
issuing.
Unpack the printer as per the Unpacking Instructions supplied with the
printer.
NOTES:
1. Check for damage or
scratches on the printer.
However, please note that
TOSHIBA TEC shall have
no liability for any damage
of any kind sustained during
transportation of the
product.
2. Keep the cartons and
packaging for future
transportation of the
printer.

1. PRODUCT OVERVIEW EO1-33030
1.4 Accessories
1- 2
1.4 Accessories
1.5 Appearance
1.5.1Dimensions
When unpacking the printer, please make sure all the following
accessories have been supplied with the printer.
 Owner’s Manual (1 copy)
(Doc./No. EO1-33030)
The names of the parts or units introduced in this section are used in the
following chapters.
Dimensions in inch+(mm)
 Power Cord (1 pc.)
(P/No.FBCB0030202)
TOSHIBA TEC CORPORATION
TEC Label Printer
B-419-GS10-QQ
Owner's Manual
6.6(167) 5.9(150)
7.4(187)
5.1(130)

1. PRODUCT OVERVIEW EO1-33030
1.5 Appearance
1- 3
1.5.2 Front View
1.5.3 Rear View
1.5.4 Interior
Media Cover
Media Inlet
FEED Button
Paper Guide (L)
Inlet
Stand-by Switch
Serial Interface
Connector (RS-232C)
Media Cover
Release Catch
Ventilator
Media Outlet
Feed Gap Sensor
Print Head
Thermistor
Paper Path Surface
Black Mark/
Feed Gap Sensor
Platen
Paper Guide
(
R
)

1. PRODUCT OVERVIEW EO1-33030
1.5 Appearance
1- 4
1.5.5 Operation Panel
The figure below illustrates the Operation Panel and key functions.
There are three LED lights on the Operation Panel.
LED Illuminates when… Flashes when…
ON LINE The printer is turned on. -----
DATA
The printer is in operation.
(Goes off when in Idle.) Flashes fast when the printer is communicating with the
PC.
Flashes slowly when the
print data remains.
ERROR
The print head has a
broken element. Paper feed jam, cover open, communication error, etc.
occurs. For details, refer to
Section 4.1 LED State.
There are two switches on the Operation Panel.
STAND-BY Switch
A slide power switch. The power is turned ON
when the switch is positioned to the (l) side.
The power is turned OFF when the switch is
positioned to the other side.
FEED Button Each time this button is pressed, the printer
feeds one piece of media.
ON LINE DATA ERROR FEED
Stand-by Switch FEED Button
ERROR LED
ON LINE LED
DATA LED
CAUTION!
Even if the Stand-by
switch is turned off, the
primary power remains
ON, as this switch turns
on/off the secondary
power supply only.
When the printer is not
used for a long time,
disconnect the power cord
from the AC outlet.

2. PRINTER SETUP EO1-33030
2.1 Precautions
2- 1
2. PRINTER SETUP
2.1 Precautions
This section outlines the procedures to setup your B-419 printer prior to
its operation. The section includes precautions, connecting cables,
assembling accessories, loading media, and performing a test print.
To ensure the best operating environment, and to assure the safety of the
operator and the equipment, please observe the following precautions.
• Operate the printer on a stable, level, operating surface in a location
free from excessive humidity, high temperature, dust, vibration or
direct sunlight.
• Keep your work environment static free. Static discharge can cause
damage to delicate internal components.
• Make sure that the printer is connected to a clean source of AC
Power and that no other high voltage devices that may cause line
noise interference are connected to the same mains.
• Ensure that the printer is connected to the AC mains with a three-
prong power cable that has the proper ground (earth) connection.
• Turn off the printer power and remove the power cord from the
printer whenever working on the inside of the printer such as loading
the media, or when cleaning the printer.
• For best results, and longer printer life, use only TOSHIBA TEC
recommended media.
• Store the media in accordance with the specifications.
• This printer mechanism contains high voltage components; therefore
you should never remove any of the covers of the machine as you
may receive an electrical shock. Additionally, the printer contains
many delicate components that may be damaged if accessed by
unauthorized personnel.
• Clean the outside of the printer with a clean dry cloth or a clean cloth
slightly dampened with a mild detergent solution.
• Use caution when cleaning the thermal print head as it may become
very hot while printing. Wait until it has had time to cool before
cleaning.
• Do not turn off the printer power or remove the power plug while the
printer is printing or while the ON LINE lamp is blinking.
• Ensure that there is an AC outlet that can be used only for the printer
close to the printer installation location.

2. PRINTER SETUP EO1-33030
2.2 Procedure before Operation
2- 2
2.2 Procedure before
Operation
2.3 Connecting the
Cables to Your
Printer
This section describes the outline of the printer setup.
1. Unpack the accessories and printer from the box.
2. Refer to Safety Precautions in this manual and set up the printer in a
suitable location.
3. The host computer must have a serial port. (Refer to Section 2.3.)
4. Be sure to insert the power cord plug into an AC outlet. (Refer to
Section 2.4.)
5. Load the media in the printer. (Refer to Section 2.7.)
6. Turn the Power ON. (Refer to Section 2.5.)
7. Perform a test print. (Refer to Section 2.9.)
8. Install the Printer Drivers.
When connecting the RS-232C cable to your printer, follow the
procedure described below.
1. Make sure that the power cord is not connected to the AC outlet.
2. Connect the printer side connector of the RS-232C cable to the serial
port on the rear of the printer.
3. Secure the connector with the screws.
4. Connect the PC side connector of the RS-232C cable to the Serial
port of your PC.
NOTES:
1. To communicate with the
host computer, a 9-pin RS-
232C cable is required.
2. The printer can also be
controlled with its own
programming commands.
Please contact your
TOSHIBA TEC reseller for
the Interface/Communication
Manual.
CAUTION!
The RS-232C must be
connected while the power
is turned OFF. Failure to d
o
this may cause electric
shock or short-circuit.
RS-232C Cable
Serial Port
Screw
Connector

2. PRINTER SETUP EO1-33030
2.4 Connecting the Power Cord
2- 3
2.4 Connecting the
Power Cord
1. Make sure that the Stand-by switch is in the OFF position.
2. Connect the Power Cord to the printer as shown in the figure below.
3. Plug the other end of the Power Cord into the ground outlet as
shown in the figure below.
Power Cord
CAUTION!
1. Make sure that the
printer Stand-by switch
is turned to the off
position before
connecting the power
cord to prevent possible
electric shock or
damage to the printer.
2. Use only the power cord
supplied with the printer.
Use of any other cord
may cause electric
shock or fire.
3. Connect the power cord
to a three-prong outlet
only, with the third pron
g
being a good ground
(earth) connection.
4. Even if the Stand-by
switch is turned off, the
primary power remains
ON, as this switch turns
on/off the secondary
power supply only.
When the printer is not
used for a long time,
disconnect the power
cord from the AC outlet.
Power Cord
Stand-by Switch

2. PRINTER SETUP EO1-33030
2.5 Turning the Printer ON/OFF
2- 4
2.5 Turning the Printer
ON/OFF
2.5.1 Turning ON the Printer
2.5.2 Turning OFF the Printer
When the printer is connected to your host computer it is good practice to
turn the printer ON before turning on your host computer and turn OFF
your host computer before turning off the printer.
1. To turn ON the printer power, slide the Stand-by switch as shown in
the diagram below. Note that ( l)is the power ON side of the
switch.
2. Check that the ON LINE LED is illuminated.
1. To turn OFF the printer power, slide the Stand-by switch as shown
in the diagram below. Note that no mark is printed on the power
OFF side.
CAUTION!
Use the Stand-by switch
to turn the printer On/Off.
Plugging or unplugging
the power cord to turn th
e
printer On/Off may cause
fire, an electric shock, or
damage to the printer.
CAUTION!
1. Do not turn off the
printer power while the
media is being printed
as this may cause a
paper jam or damage
to the printer.
2. Do not turn off the
printer power while the
ON LINE light is
blinking as this may
cause damage to your
computer.
Stand-by Switch
Stand-by Switch
NOTE:
When the ERROR LED is
illuminated, refer to Section
4.1 LED State.
ON
OFF

2. PRINTER SETUP EO1-33030
2.6 Opening/Closing the Media Cover
2- 5
2.6 Opening/Closing
the Media Cover
This section describes the opening and closing procedure of the Media
Cover. Follow the procedure when cleaning the print head, platen, paper
passage, or media sensor, or removing jammed paper.
Opening the Media Cover
1. Release the Media Cover by pushing both sides of the Media Cover
Release Catches toward the center, and then open the Media Cover.
Closing the Media Cover
1. Close the Media Cover by pressing portions (A) until they click.
2. Make sure that both Media Cover Release Catches are in position
and the Media Cover is locked.
Media Cover
Release Catch
The Media Cover should
be opened fully. Failure
to do this may cause the
Media Cover to close by
its weight, resulting in
in
j
ur
y
.
Media Cover
Media Cover
Release Catch
Media Cover
Media Cover
Release Catch
(A)
WARNING!
(A)
Media Cover
Release Catch

2. PRINTER SETUP EO1-33030
2.7 Loading the Media
2- 6
2.7 Loading the Media
The B-419 printer issues in two issue modes depending on the media
types.
Continuous mode (Fanfold paper)
• Insert the media through the media inlet, or open the media cover and
set the media, and then close the media cover.
• When the print command is received from the PC, the specified
numbers of media are printed continuously.
• Pressing the [FEED] button causes one piece of media to be fed.
Cut form mode (When the auto-feed is turned ON.)
• Insert the media through the media inlet, or open the media cover and
set the form, and then close the media cover. The media is
automatically fed to the print start position.
• When the print command is received from the PC, the specified
numbers of media are printed one by one.
• When unprinted data remains after issuing the media, the DATA LED
flashes slowly (indicating the printer is waiting for media supply.)
• Pressing the [FEED] button causes one piece of media to be fed.

2. PRINTER SETUP EO1-33030
2.7 Loading the Media
2- 7
2.7.1 Loading the Fanfold
Paper
1. Place the fanfold paper at the rear of the printer in line.
2. Place the paper top edge in front of the Media Inlet, and align the
left paper edge with the Paper Guide (L). Push the Paper Guide
Release Lever outside, and align the Paper Guide (R) with the right
paper edge.
3. Lock the Paper Guide by pulling the Paper Guide Release Lever up.
4. Turn the PC power ON, and then turn the printer power ON.
5. Insert the paper top edge into the Media Inlet until it stops. Pressing
the [FEED] button feeds one piece of the paper.
6. Send a print data from the PC.
7. The data is printed on the paper. Tear off the printed paper at the
edge of the Media Outlet.
NOTE:
D
o not pull the printed paper.
D
oing so may dislocate the
p
rinter or misalign the print
p
osition, causing a print
f
ailure.
Media Inlet
Fanfold Paper
Container
NOTES:
1. Place the fanfold paper so
that the print surface faces
up and the top edge of the
paper is positioned at the
printer side.
2. Place the fanfold paper on
the surface below the
position of the printer’s
media inlet. Paper Guide (L)
Paper Guide (R)
Paper Guide
Release Lever
Loc
k
Print Surface
Paper Top Edge
Release

2. PRINTER SETUP EO1-33030
2.7 Loading the Media
2 -8
2.7.2 Loading the Cut Form
1. Place the paper top edge in front of the Media Inlet, and align the
left paper edge with the Paper Guide (L). Push the Paper Guide
Release Lever outside, and align the Paper Guide (R) with the right
paper edge.
2. Lock the Paper Guide by pulling the Paper Guide Release Lever up.
3. Turn the PC power ON, and then turn the printer power ON.
4. Insert the paper top edge into the Media Inlet until it stops.
5. Send a print data from the PC. The data is printed on the paper
Paper Guide (L)
Paper Guide (R)
Paper Guide
Release Lever
NOTE:
The AUTO FEED function is
available when selected by the
p
rinter setting and black marks
are printed on the media as
shown below. For details of the
p
rinter setting, please contact
y
our nearest TOSHIBA TEC
representative.
To activate the AUTO FEED
f
unction, insert the black mark
side of the media into the
M
edia Inlet until it stops. The
media will be automatically fe
d
to the print start position.
R
everse side of the media
Black Mark
Loc
k
Release

2. PRINTER SETUP EO1-33030
2.8 Removing/Installing the Paper Guide Unit
2- 9
2.8 Removing/Installing
the Paper Guide Unit
When using 4.3” (109 mm) wide media, remove the Paper Guide
Assembly as follows.
1. Make sure that the Power Cord is not connected to the AC outlet.
2. Press the Paper Guide Release Lever outside and move the Paper
Guide (R) toward the center.
3. Remove the two screws to detach the Paper Guide Unit from the
printer.
4. When changing the media to less than 4.2” (106 mm) wide one,
install the Paper Guide Unit in the reverse order of removal
described above.
Paper Guide Release Lever
Paper Guide (R)
Paper Guide Unit
NOTE:
B
e careful not to overtighten
the screws of the Paper Guide
Unit. The screw holes may be
damaged.

2. PRINTER SETUP EO1-33030
2.9 Test Print
2- 10
2.9 Test Print
The following test procedure allows you to perform a print test to verify
that the printer is operating correctly.
1. Load the media on the printer.
2. Slide the Stand-by Switch to ON while holding the [FEED] button.
The printer will start a status print.
3. After completing the status print, the test pattern is printed each time
the [FEED] button is pressed.
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)
(11)
(12)
(13)
(14)