Techno Signz Digi Pilot Sign User manual

TROUBLE
SHOOTING
GUIDE
BY
DIGI PILOT SIGN

Table of Contents
Initial Troubleshooting Steps 2
Power Issues 3
Screen Issues 4
App Issues 5
Light Issues 6
Actuator Issues 7
Digi Pilot Sign Wiring 8
Thank you for purchasing the Digi Pilot Sign.
This document explains how to troubleshoot the Digi Pilot Sign.
For information about how to use the Digi Pilot Sign, please
refer to the Digi Pilot Sign User Manual supplied with your unit.
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Digi Pilot Sign Part Names 1

Digi Pilot Sign Part Names
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Strobe Lights
Bus Lights
Message Board
Screens
Actuators
1

Initial Troubleshooting Steps
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2
Your first attempt at fixing any
issues pertaining to your sign
or app should be switching it
off and then turning it back
on, or deleting the app and
then re-downloading it.
If that doesn’t work, continue
on reading. Remember, to
avoid voiding any warranty
coverage, contact Techno
Signz with the issue and do
not open your sign without
prior authorization.
1st
2nd
Turn sign on then off using
the app. Then try turning
sign on and off using the
breaker located on the
vehicle’s 12V battery.
Hold your finger down on the
app, and then slide the app to
the trash or uninstall from the
phone’s settings menu, and
download the app again from
the Google Play Store.
Call or email Techno Signz Ltd at [phone] or
[e-mail] to speak with a representative to
get advice and authorization before opening the sign.

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3
Power Issues
SIGN WON’T TURN ON
Ensure vehicle is turned on &
power cable is correctly attached.
Ensure app is connected to the sign.
Reset the sign’s power breaker.
12V vehicle battery may need
extra power, so turn engine on
ensure full battery capacity.
Follow power cable from sign
to 12V battery to check for
loose connections.
Ensure your Bluetooth &
Wi-Fi settings are turned
on, on your mobile device.
Go to your Wi-Fi
connections, ensure you
sign says connected.
Open your vehicle’s hood,
locate your vehicle’s battery,
and there you will the breaker
Reset the power using the
switch on the breaker.
1st
2nd
3rd

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4
Screen Issues
BLACK
SQUARES
APPEAR ON
SCREEN
May be a
module failure.
Usually it’s a loose
connection or a
short in the input/output
connections.
ENTIRE
PORTION
OF SCREEN
GOES OUT
May be a
power failure.
Power supply problem,
may need replacing.
AN
INDIVIDUAL
LED GOES
OUT
May be a
LED failure.
Entire module of LED's
may need replacing.
ENTIRE
SCREEN
GOES
BLANK
When it is not from a
communication issue, it
may be a controller issue.
Controller may
need replacing.
Replace
module.
Check
wires.
Check the light
bulb & tap on
bulb.
Check for
controller
beep when
you send it a
command.
Check if
other
functions
work, like
lights or
actuators.
1st
2nd
3rd
4th

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5
App Issues
APP WON’T CONNECT
May be a communication failure.
Distance between transmitter
& receiver may be too far or
there may be obstructions.
Move closer to the sign &
try to reconnect.
1st
2nd
3rd
Wi-FI/Bluetooth range can
exceed 40m without
obstructions in an open space.
However, many factors can impede
this range. So try to connect
standing next to your sign first.
Make sure Bluetooth/Wi-
Fi settings are on.
Try to connect using
another phone to see if
it’s a phone issue.
Make sure sign is receiving
power and is on.

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6
Light Issues
STROBE LIGHTS DON’T WORK
Press strobe light app button & listen
closely if controller is beeping.
If yes, strobe lights’ wiring
may be faulty, fuse may be
burnt or lights need replacing.
If no, there is a controller issue,
so controller needs fixing or to
be replaced.
BUS LIGHTS DON’T WORK
Press bus light app button & listen
closely if controller if beeping.
If yes, bus lights’ wiring may be faulty,
fuse may be burnt or lights need replacing.
If no, there is a controller issue, so
controller needs fixing or to be replaced.
1st
2nd
3rd
1st
2nd
3rd
Fuse located on
Controller Board
inside sign.
Fuse located on
Controller Board
inside sign.

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7
Actuator Issues
ACTUATORS DON’T WORK
Press actuator app button & listen
closely if controller is beeping.
If yes, actuator wiring
may be faulty, fuse may be burnt
or actuators need replacing.
If no, there is a controller issue,
so controller needs fixing or to
be replaced.
1st
2nd
3rd
Fuse located on
Controller Board
inside sign.
ACTUATORS MAKING LOUD NOISE
Spray lubricant onto actuator to
facilitate actuator movement.
1st
2nd
If noise continues, actuator may be
bent or faulty and need replacing.
PLEASE NOTIFY TECHNO SIGNZ IMMEDIATELY IF PROBLEM PERSISTS AS FAULTY
ACTUATORS MAY LEAD TO CRACKING OF FRAME, AND MAY VOID WARRANTY.
TEMPORARY ACTUATOR REPLACEMENT
1st
Make sure sign is
down. Remove electric
actuators, by removing
the pins & bolts.
Replace with
manual actuators
that are supplied
with each unit.
2nd

Digi Pilot Sign Wiring
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8
+
-
Power
Converter
(12V to 5V)
12V Battery)
LED
Modules
Solenoid
Controller
Board
Bus Lights (Front))
Bus Lights (Rear))
Strobe Lights)
Actuators
Breaker
Located inside
vehicle trunk. Located inside sign frame.
Start at the power source and follow the
wires to each point, checking if there is any
faulty wiring. Also, make sure the
controller board beeps when
Pressing any command button from
the app. Then check the controller
board for any burnt fuses, which may need
replacing (one fuse for each function).
Like any wired device, if you follow the wires,
it should lead you to the problem. For
the Digi Pilot Sign, this is a simple chain
of wires starting at the power source,
then sign controller which leads to rows/
columns of LED modules daisy chained together.
1st
2nd

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