TEQ SMART 600 Series User manual

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SMART
Interactive Panel / Board
It’s all about learning.
Basic Troubleshooting Guide

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AGENDA
a. Serial # Locations
b. Checking cables & connections
c. How to clean camera bezel
d. Resetting the board/panel
e. Calibrate the board/panel
f. Firmware updates
g. How to test with your computers
h. Creating diagnostic/camera files
i. Contacting support

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SERIAL NUMBER(#) LOCATIONS
Interactive Flat Panels
Serial number will be on the bottom right corner
(facing panel) on a white sticker or it can also be
found in the “About” section which can be access
through the menu button on the left side of the
panel.
Interactive Whiteboards / Projectors
The IWB serial number will be on the lower right
hand side of the board on a white sticker. The
location of the interactive projector serial number
varies by type but is typically on the top of the
projector

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CHECKING CABLING & CONNECTIONS
Left side of the IFP -check to make
sure (1) video cable & (1) USB cable
is plugged into the same port
HDMI
USB
Display Port
VGA
Follow cables to teachers computer
make sure they are also plugged in
correctly

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HOW TO CLEAN THE BOARD/PANEL CAMERA BEZEL
DO
Use a microfiber cloth (only) to
wipe the bezel & remove dust from
around cameras.
DO NOT
Use any type of liquid or chemicals
on the product.
Use of air can as it may cause dust
to get into the camera.
BEZEL
CAMERA

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RESETTING THE PANEL/BOARD
600/800 series boards
•Under the center of the pen tray, locate the ribbon cable,
power cable & mini ethernet cable. Unplug all 3 cables, wait
2 minutes then plug the cables back in & let it restart.
•When plugging back in watch the pen tray pen slot colors
blink which indicates power is turning back on.
600 series boards
•Soft reboot -Touch the ‘Moon’ button once then hold the ‘Moon’ button till
panel goes black. Let it run its course.
•Hard reboot -On the back left side right next to the power cord there is a
rocker switch you can switch off. Wait for 2 minutes and switch it back on.

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CALIBRATING THE IFP WITH A KAPP MODULE
STEP 1
Tap the source button on
the front of the panel
A. B. Switch the Source
to "OPS HDMI"

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CALIBRATING THE IFP WITH A KAPP MODULE
STEP 2
A. B.
Click on the Gray bar on
the bottom of the panel
Tap on the “Settings” icon

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CALIBRATING THE IFP WITH A KAPP MODULE
STEP 3
A. B.
Tap on the "Diagnostics" tab
on the left side of the screen
Tap on "touch
Calibration Wizard"

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CALIBRATING THE IFP WITH A KAPP MODULE
STEP 1
Click on the ‘Windows’ button Type “SMART Settings” and click on it
A. B.

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CALIBRATING THE IFP WITH A KAPP MODULE
STEP 2
A.
Click on “About Software
and Product Support”
B.
Click on
“Tools”
C.
Click on
“Diagnostics”

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CALIBRATING THE IFP WITH A KAPP MODULE
STEP 3
A.
Click on the
”View” tab
B.
Select the
“Board Tool Bar”
C.
“Controller Setup”
will appear
B
C

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CALIBRATING THE IFP WITH A KAPP MODULE
STEP 4
On the ‘Controller Setup’ click ‘Calibration’ and follow the on- screen instructions

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ORIENTING THE SMART BOARD
For the SMART Boards, there are two
ways to calibrate / orient the board
A.
On the pen tray, simply
press the ‘+’ button
B.
Once opening SMART settings
click on ‘Orient/Align’
A
B

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FIRMWARE UPDATE –PANEL & KAPP MODULE
Panel Firmware Update
•Ensure your interactive flat panel is connected to
your computer. Refer to ‘Connecting to your
Computer for Testing’
•Go to the local C:\Program Files\Smart
technology\Smart Product
Drivers\SmartFirmwareUpdater.exe
•Follow the on-screen instructions using your
computer's mouse and keyboard. Don't touch the
interactive flat panel.
•Select the check box for the SMART product you
want to update, and then click Next. A progress
bar appears.
•When the installation is complete, calibrate your
interactive flat panel.
Kapp Module Firmware Update
•Save the .zip file to the root directory of an FAT
formatted USB drive.
•Connect the USB drive to your SMART kapp iQ.
•A dialog box appears (NOTE:If the dialog box
doesn't appear, you're using the wrong update file
or your capture board has the latest version.)
•Press ’OK’ (CAUTION: Do not disconnect the USB
drive or turn off the power of the capture board
until the installation process is complete. The
screen turns black and the panel will restart
several times. After a few minutes when the
installation is complete, the panel will restart)
* For a Video instruction please see
https://www.youtube.com/watch?v=zPeFdC4sjH0

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DIAGNOSTIC/CAMERA FILES
STEP 1
Click on the ‘Windows’ button Type “SMART Settings” and click on it
A. B.

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DIAGNOSTIC/CAMERA FILES
STEP 2
A.
Click on “About Software
and Product Support”
B.
Click on
“Tools”
C.
Click on
“Diagnostics”

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DIAGNOSTIC/CAMERA FILES
STEP 3
A.
Click on the ”File” tab
B.
Select ‘Save as’ and save the
file on a USB or computer

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DIAGNOSTIC/CAMERA FILES
STEP 4
A.
Click on the
”View” tab
B.
Select the
“Board Tool Bar”
C.
“Controller Setup”
will appear
B
C

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DIAGNOSTIC/CAMERA FILES
STEP 5
A.
Click on ‘View’ in the ‘Controller
Setup’ to launch ‘DViTView
SMART Diagnostics’ page
B.
Click on the Get Image
tab in the DVIT Page
C.
Click on Save Image & save
to your desktop or USB
B
C