Thermador STEEL GAS STAR SGS304 Guide

CARE AND USE MANUAL
for
STEEL GAS STAR™
COOKTOPS
To the Installer: Leave this Owner’s Manual with the cooktop.
To the Consumer: Retain this Care & Use Manual for future reference
* SGSX Models Include ExtraLow® Feature
30" MODELS
SGS304,
SGSX304*
45" MODELS
SGS456,
SGSX456*
36" MODELS
SGS365,
SGSX365*

A Special Message to Our Customers
Thank you for buying a Thermador Steel Gas Star™ Cooktop. We
recommend that you take the time to read this entire booklet
before using your new appliance.
The information in this manual is designed to help you safely operate
and care for your cooktop for years of satisfaction.
Please contact us if you have any questions, comments, or additions
to this manual. Just phone [phone] or write us at:
Thermador
Customer Support Call Center
5551 McFadden Avenue
Huntington Beach, CA 92649
Always include your model and serial number with all communication.
Sincerely,
Thermador Test Kitchen Consumer Scientists
Note: The Thermador cooktop referred to throughout this manual
is manufactured by BSH Home Appliances Corp.

WARNING:
If the information in this manual is not
followed exactly, a fire or explosion may
result causing property damage, personal
injury or death.
IMPORTANT SAFETY INSTRUCTIONS
Read all instructions before using this appliance.
!
COOKTOP SAFETY
WARNING – To reduce the risk of fire,
electric shock, or injury to persons, take
these precautions:
• This appliance is intended for normal family house-
hold use only. See the Warranty. If you have any
questions, contact the manufacturer.
• Have the cooktop installed and grounded by a quali-
fied technician. Have the installer show you where the
gas shut-off valve is located.
• Do not repair or replace any part of the appliance
unless specifically recommended in this manual. All
other servicing should be referred to a qualified
technician.
• For proper lighting and performance of the burners,
keep the igniters clean and dry.
• In the event that a burner goes out and gas escapes,
open a window or a door. Wait at least 5 minutes
before using the cooktop.
• Do not obstruct the flow of combustion and ventila-
tion air.
• Do not use aluminum foil to line any part of the
cooktop.
• If the cooktop is near a window, be certain that
curtains or any other window covering do not blow
over or near the burners; they could catch on fire.
!
!
Do not store or use gasoline or other
flammable vapors and liquids in the vicinity of
this or any other appliance.
WHAT TO DO IF YOU SMELL GAS:
•Do not try to light any appliance.
•Do not touch any electrical switch.
•Do not use any phone in your building.
•Immediately call your gas supplier from
a neighbor’s phone.
•Follow the gas supplier’s instructions.
•If you cannot reach your gas supplier,
call the fire department.
Installation and service must be
performed by a qualified installer,
authorized service agency or the gas
supplier.
Table of Contents
Safety Instructions .......................................1-2
Operating Instructions
Features of Your Cooktop ................................... 3
Sealed Burners ......................................................... 4
Burner Caps ............................................................. 4
Grates ........................................................................ 4
Burner Control Knobs .......................................... 4
Burner Control Bezels ........................................... 5
Electronic Ignition/Reignition ............................... 5
Typical Flame Characteristics .............................. 5
Power Failure ........................................................... 5
ExtraLow®Burners................................................. 6
Proper Cookware ................................................... 7
Cooking Chart ......................................................... 8
Problem Solver
In Case of a Power Failure.................................... 5
Before Calling for Service ................................... 11
Consumer Services
Warranty ................................................................. 12
How to Obtain Service ........................................ 11
Data Plate Information....................... Back Cover
Care and Cleaning
Cleaning the Cooktop............................................ 9
Cooktop Cleaning Chart ................................. 9-10
PAGE 1

WARNING —TO REDUCE THE
RISK OF BURN INJURIES DURING
COOKTOP USE, OBSERVE THE
FOLLOWING:
!
PAGE 2
PERSONAL SAFETY
WARNING —TO REDUCE THE
RISK OF INJURY TO PERSONS, IN
THE EVENT OF A GREASE FIRE,
OBSERVE THE FOLLOWING:
IMPORTANT SAFETY INSTRUCTIONS
Read all instructions before using this appliance.
!
!
California Proposition 65 - Warning: Burning gas
cooking fuel generates some by-products which are on the
list of substances which are known by the State of Califor-
nia to cause cancer or reproductive harm. To minimize
exposure to these substances, always operate this unit
according to the instructions contained in this booklet and
provide good ventilation.
!
• In the event of a grease fire SMOTHER FLAMES with a
close-fitting lid, cookie sheet, or other metal tray, then
turn off the gas burner. BE CAREFUL TO PREVENT
BURNS. If the flames do not go out immediately, EVACU-
ATE AND CALL THE FIRE DEPARTMENT.
• Do not use water, including wet dishclothes or towels on
grease fires. A violent steam explosion may result.
• NEVER PICK UP A FLAMING PAN. You may be burned.
• ALWAYS have a working SMOKE DETECTOR near
the kitchen.
• LEAVE THE HOOD VENTILATOR ON when
flambéing food.
• Use an extinguisher ONLY IF:
• You know you have a Class ABC extinguisher, and
you already know how to operate it.
• The fire is small and contained in the area where it
started.
• The fire department is being called.
• You can fight the fire with your back to an exit.
• SMOTHER FLAMES from other types of food fires with
baking soda. NEVER use water on cooking fires.
• When using the cooktop: DO NOT TOUCH THE
BURNER GRATES OR THE IMMEDIATE SUR-
ROUNDING AREA.
•Use only dry potholders; moist or damp potholders
on hot surfaces may cause burns from steam.
•Neverleavethe cooktop unattended when inuse.
Boilovers cause smoking, and greasy spillovers may ignite.
• Never leave the cooktop unattended when in use.
Boilovers cause smoking and greasy spillovers may ignite.
A spill on a burner can smother all or part of the flame or
hinder spark ingnition. If a boilover occurs, turn off burner
and check operation. If burner is operating normally, turn
it back on.
• During cooking, set the burner control so that the
flame heats only the bottom of the pan and does
not extend beyond the bottom of the pan.
• Take care that drafts like those from fans or forced air
vents do not blow flammable material toward the
flames or push the flames so that they extend
beyond the edges of the pan.
•Always position handles of utensils inward so they
do not extend over adjacent work areas, burners, or the
edge of the cooktop.
•Wear proper apparel. Loose fitting garments or
hanging sleeves should never be worn while cooking.
• In the event that personal clothing catches fire, DROP
AND ROLL IMMEDIATELY to extinguish flames.
•Never let clothing, potholders, or other flam-
mable materials come in contact with hot burn-
ers or hot burner grates.
•Use only certain types of glass, heatproof glass-
ceramic, ceramic, earthenware, or other glazed
utensils that are suitable for cooktop use.
•Do not clean the cooktop while it is still hot. Some
cleaners produce noxious fumes when applied to a hot
surface.
•CAUTION: Do not allow aluminum foil, plastic,
paper or cloth to come in contact with a hot
burner or grate. Do not allow pans to boil dry.
• Never use the cooktop to warm or heat a room.
•Children or pets should not be left alone or
unattended in an area where appliances are in
use. They should never be allowed to sit or stand on any
part of the appliance.
•CAUTION: Do not store items of interest to
children above or at the back of the cooktop .
•Do not store flammable materials on or near the
cooktop.

PAGE 3
FEATURES OFYOUR COOKTOP
(Not all features are on all models)
2
1
5
7
1 4 8
1
23
1
2
3
8
1 5 4
5
2
3
1 2
65
4
30" Models
36" Models
45" Models
➥
3
3
➥
➥
2
75 6 3 4 4
8
Model SGS304/SGSX304
➊Left front surface burner (8,000 BTUs) XLO feature on SGSX model only
➋Left rear surface burner (12,000 BTUs) XLO feature on SGSX model only
➌Right rear surface burner (8,000 BTUs)
➍Right front surface burner (12,000 BTUs)
➎Grate bridge
Model SGS365/SGSX365
➊Left front surface burner (8,000 BTUs) XLO feature on SGSX model only
➋Left rear surface burner (12,000 BTUs) XLO feature on SGSX model only
➌Right rear surface burner (8,000 BTUs)
➍Right front surface burner (12,000 BTUs)
➎Center surface burner (15,000 BTUs)
Model SGS456/SGSX456
➊Left front surface burner (8,000 BTUs) XLO feature on SGSX model only
➋Left rear surface burner (12,000 BTUs) XLO feature on SGSX model only
➌Right rear surface burner (8,000 BTUs)
➍Right front surface burner (12,000 BTUs)
➎Center left surface burner (15,000 BTUs)
➏Center right surface burner (15,000 BTUs)
➐Burner "On" Indicator Light
➑Serial Number/Data Plate Location (right front underneath)
7

PAGE 4
The following pages explain how each feature on the
gas cooktop works and how to get the best cooking
results.
Follow these hints when cooking on the cooktop:
• Use proper cookware. (See Page 7.)
• Center the pan over the burner before turning the
burner on.
• Refer to the Cooking Chart on Page 8 for suggested
flame settings.
SGS models which do not feature ExtraLow® opera-
tions have only standard burner controls and bezels.
ExtraLow cooktops (SGSX models) have standard burner
controls and bezels as well as two ExtraLow burner
controls on the left side. (See Pages 5 & 6.)
Burner Control Knobs
WARNING: To prevent flare ups all grates
must be properly positioned on the cooktop
whenever the cooktop is in use. Each of the
four feet must be placed into the correspond-
ing dimples in the cooktop. See illustration on Page 9. Do
not use a grate if the rubber feet are missing or damaged.
!
30" Models have two universal grates and a grate bridge.
Position the short side of the grates toward the center and
place the curved part of the grate bridge at the front. The
grates are not interchangeable.
36" Models have two universal grates and a center grate.
Position the grates on the cooktop as shown on page 3.
45" Models have two universal grates and two center
grates. The side grates are positioned with the short side
toward the center. Position the two center grates with the
straight sides toward the center and next to each other.
Burner Grates
Grates must be properly positioned before cooking.
The burner cap is porcelainized steel. If the burner cap
is not placed correctly, the burner may not light or the
flame may not burn completely or correctly.
STAR™Burner Caps
Burner “ON”Light
The “ON” light is located in the center of the burner
control knobs for the 30" and 45" models. On the 36"
model it is to the left of the control knobs. When
illuminated, it indicates that one or more burners are in
use. It remains on until all burners are turned off.
WARNING: To prevent flare ups do not
use the cooktop without all burner caps
properly positioned.
!
COOKTOP OPERATION
Sealed STAR™ Burners
Your new cooktop has sealed STAR™ gas burners.
There are no burner parts under the cooktop to clean,
disassemble or adjust. Your cooktop has three different
burner sizes, small, medium and large. Match the pan to
the size burner.
OFF Indicator
Control knob bezel
with graphics
Knob Indicator Line
Control knob
Low
High
STANDARD BURNER CONTROL
UNIVERSAL
(ALL MODELS)
CENTER
(36" MODELS ONLY)
CENTER
(30" MODELS ONLY)
45" LEFT 45"RIGHT
CENTER
(45" MODELS ONLY)

PAGE 5
Burner Control Knobs (continued)
The standard burner controls have an infinite number
of heat settings. At the low position on the XLO burners
a detent or notch may be felt. Refer to Page 3 to see the
location of the burner and its corresponding knob.
To operate: Select the appropriate control knob, push
down and turn counterclockwise to the desired flame
size. Turn off by turning the control knob clockwise to the
•, indicating OFF.
Burner Control Knob Bezels
The bezels for standard burner controls feature one
unnotched area on the underside. This single area snaps
into the straight area in the cooktop so that OFF is at the
12 o’clock position.
To remove knob and bezel: With burner in the
OFF position, gently lift knob up and off. Gently lift the
bezel from the sides and pull up.
COOKTOP OPERATION
The ignitor should be clean and dry for proper opera-
tion.
• Avoid getting water or food on the igniter.
• If the igniter is wet or soiled, it may spark without
igniting the burner, or even spark continuously when a
flame is present.
Note: If the burner does not light within 4 seconds,
turn the burner off. Check to see that the cap is posi-
tioned correctly on the burner base and the igniter is
clean and dry. If a burner still fails to ignite, see Before
Calling Service on Page 11.
When a flame is present and a Low setting is used, the
igniter may occasionally spark. This is normal.
CAUTION: The reignition feature will not work in the
event of a power failure. See Page 6 for ExtraLow burners.
Power Failure
In the event of a power failure, only the standard
burners can be ignited manually. The two XLO burners
on SGSX models cannot be ignited manually.
If the cooktop is being used when a power failure
occurs, turn all the burner control knobs to the OFF
position. The standard burners can then be ignited manu-
ally by holding a match at the ports and turning the control
knob to the HI position. Wait until the flame is burning all
the way around the burner before adjusting the flame to
the desired height.
Typical Flame Characteristics
The burner flame should be blue in color and stable
with no yellow tips, excessive noise or fluttering. It should
burn completely around the burner cap.
Foreign particles in the gas line may cause an orange
flame during initial use. This should disappear with use.
Check burner cap to make sure port holes are not
obstructed. If the ports are clogged, see Before Calling for
Service on Page 11.
Note: An audible “pop” may be heard when the
burner is turned off manually, or when cycling in the
XLO®zone (SGSX models). The “popping” may be
louder with LP gas than with natural gas.
Electronic Ignition/Reignition
The cooktop uses electronic igniters to light the
burners. There is no pilot light. Each burner has its own
igniter. If a burner flame blows out during use, the burner
will automatically reignite.
CAUTION: Do not touch any of the burners when the
cooktop is in use.
To replace bezel and knob: With the •on the bezel
in the 12 o’clock position, press to snap in place. Replace
control knob by placing indicator line at the 12 o’clock
position; press down flrmly. For models SGSX only,
be sure to replace ExtraLow bezels in the 2 left
burner positions.
WARNING: To avoid electric shock do not
reach through bezel opening into rough-in box.
!

PAGE 6
For Best Results
• Bring food to a boil; stir well to be sure all the food
is boiling, then cover and reduce the setting to the
XLO zone.
• Use a lid to keep a more constant cooking tempera-
ture.
• Use a higher XLO setting if the pan is uncovered.
• Check the food occasionally to see if the control
knob should be turned to a lower or higher setting.
• If the control knob is set too low to maintain simmer,
bring the food back to a boil before setting a higher
simmer setting.
• It is normal to stir food occasionally.
• Simmer bubbles may not be seen when the flame has
cycled OFF.
• While the flame is ON, there may be bubbling.
• There should be at least steam and a slight quivering
of the liquid’s surface while simmering.
How They Work
• The burner flame will cycle ON and OFF each minute
when the setting is at any position between LO (past
detent) and XLO.
• The length of time the flame is ON and OFF depends
on the knob setting.
• With a setting just below LO, the flame will be ON
approximately 53 seconds and OFF 7 seconds of
each minute.
• With a setting at the lowest XLO position, the flame
is ON approximately 7 seconds and OFF 53 seconds
of each minute.
• The knob can be set to any position between LO and
XLO.
Thermador®ExtraLow Burners
Two burners are enhanced with the ExtraLow (XLO®)
feature. When the control knob is set within the
XLO zone, the flame cycles OFF and ON auto-
matically for varying seconds every minute. This
cycling is normal and allows you to simmer, poach,
melt or hold cooked food without scorching or burning.
COOKTOP OPERATION –ExtraLow®BURNERS
(MODELS SGSX304/SGSX365/SGSX456)
This feature is not on all models.
IMPORTANT: The two XLO burners cannot be
used during a power failure. Be sure to turn knobs
OFF if a power failure occurs. The burners will not turn
back on until both control knobs are turned OFF and then
turned back ON again after power has been restored. See
What To Do If You Smell Gas on Page 1.
Note: The numbers
1-4 refer only to
the Cooking Chart
heat settings on
Page 7.
EXTRA LOW BURNER CONTROL
Control knob bezel
with graphics
Knob Indicator Line
XLO Zone
OFF Indicator
Low
High
1
2
3
4

PAGE 7
Match Pan Diameter to Flame Size
– The flame should be the same size as the bottom
of the pan or smaller. Do not use small pans with
high flame settings as the flames can lick up the
sides of the pan.
– Oversize pans that span two burners are placed
front to rear, not side to side.
Use Balanced Pans
– Pans must sit level on the cooktop grate without
rocking.
– Center pan over burner.
Use a Lid That Fits Properly
– A well-fitting lid helps shorten the cooking time.
PROPER COOKWARE
Cookware Characteristics
• Aluminum or copper bottomed pans conduct heat evenly.
• Steel pans, if not combined with other metals, may cook unevenly.
• Cast-iron cookware absorbs heat slowly and cooks more evenly at low-to-medium settings.
•Flat, heavy bottom pans provide even heat and stability.
DO NOT USE pans that are thin, warped, dented or ridged as they heat unevenly.
Pans that span 2 burners, i.e. griddles, roasters and fish poachers, may be used when placed front to
back. Adjust flame equally to cook evenly. Use the Thermador® accessory griddle Model SGRIDDLE.
Use a Wok with a flat bottom. If using a round bottomed wok, use the Thermador accessory support
wok ring, Model SWOKRING. For additional information refer to your local dealer.
Canners and pressure cookers must meet the same requirements as described above.
• After bringing contents to a boil, use lowest heat setting possible to maintain a boil or pressure (for
pressure canners/cookers).
Thermador Customer Service —[phone]

PAGE 8
Continue Cooking Continue Cooking
FOOD Start Cooking Standard Burners ExtraLow®Burners
BREADS Med. – preheat skillet. Med. LO to Med. Use Standard burner setting.
French Toast, Pancakes
Grilled Sandwiches
CEREALS Hl – cover, bring water Med. LO to Med. –1– to hold, cover*.
Cornmeal, Grits, to a boil, add cereal. finish cooking according
Oatmeal to package directions.
CHOCOLATE LO to melt*. Remove when melted. 2 to 1 – allow 10 to
15 minutes to melt.
1– to hold*.
DEEP FRYING Hl – heat oil Med. Hl to Hl – to Use Standard burner setting.
maintain temperature.
EGGS Med. to Med. Hl – LO to Med. LO –1– to hold for
Fried, Scrambled melt butter, add egg. finish cooking. a short period*,
MEAT, FISH, POULTRY Hl – until meat starts Med. LO to Med. – to Use Standard burner setting.
Bacon, Sausage Patties to sizzle. finish cooking.
BRAISING: Swiss Steak, Hl – melt fat, then LO to Med. LO – cover, 3 to 1 – simmer until tender.
Pot Roast brown on Med. Hi to simmer until tender.
Hl, add liquid, cover.
FRYING: Chicken Hl – melt fat, then LO – cover, finish Use Standard burner setting,
brown on Med. cooking.
PAN FRYING: Lamb Chops, Med. HI to Hl – Med. to HI – 4 to 3 – hold, uncovered,
Thin Steaks, Hamburgers, preheat skillet. brown meat. 3 to 2 – hold, covered,
Link Sausage
SIMMERING: Stewed Hl – cover, bring liquid LO to Med. LO 4 to 1 – simmer slowly.
Chicken, Corned Beef, to a boil.
Poaching Fish
POPCORN Med to Med. HI – cover, Med. to Med. Hl – Use Standard burner setting.
heat until kernels finish popping.
start to pop.
PRESSURE COOKER Med. Hl to Hl – build Med. LO to Med. – Use Standard burner setting.
Meat, Vegetables up pressure. maintain pressure.
RICE Hl – cover, bring water to LO to Med. LO – cover, 4 to 2 – cook according to
boil, add rice, cover. cook according to package directions.
package directions. 1 – hold, cover.
SAUCES Med. HI to Hl – cook LO to Med. LO 2 – simmer*
Tomato Base meat/vegetables, (2 to 3 to thicken sauce,
follow recipe. uncovered).
White, Cream, Bernaise, LO to Med. LO – melt LO to Med. LO –1 – to hold, cover*.
Hollandaise fat, follow recipe. finish cooking.
SOUPS, STEWS Hl – cover, bring LO to Med. LO –3 to 2 – simmer*
liquid to a boil. simmer. 1 – to hold, cover*.
STIR FRY Hl – heat oil, add Med. HI to Hl – Use Standard burner setting.
vegetables. finish cooking.
VEGETABLES Hl – cover, bring Med. LO to Med. – 1 – to hold, cover*.
Fresh water and vegetable cook 10 to 30 minutes,
to a boil. or until tender.
COOKING CHART
* Stir occasionally
or (SGSX models
only)

PAGE 9
CLEANING THE COOKTOP
CAUTION:
• Before cleaning, be certain the burners are turned off and the grates are cool.
• Always use the mildest cleaner that will do the job. Use clean, soft cloths, sponges or paper
towels.
• Rub stainless steel finishes in the direction of the grain. Wipe area dry to avoid water marks.
• Do not clean removable cooktop parts in any self-cleaning oven.
• After cleaning, place all parts in their proper positions before using cooktop.
The cleaners recommended below and on the following page indicate a type and do not constitute an
endorsement of a particular brand. Use all products according to package directions.
The entire Cooktop can be safely cleaned by wiping with a soapy sponge, then
rinsing and drying. If stubborn soil remains, follow the recommended cleaning
methods below.
36" Models
Continued, please turn page
Cooktop Part / Material Suggested Cleaners Important Reminders
Burner Base and
Burner Cap, underside
Aluminum Alloy
• Detergent and hot water; rinse and
dry.
• Stiff nylon bristle tooth brush to clean
port openings.
• Abrasive Cleansers: Brillo®or S.O.S.®
pads. Rinse and dry.
• Do not soak burner caps.
• Do not scratch or gouge the port
openings.
• Clean ports with a wire or straight-
ened paper clip.
• Do not use a toothpick that may
break off.
Burner Cap and
exterior finish
Porcelain Enamel
• Hot sudsy water; rinse and dry
thoroughly.
• Nonabrasive Cleansers: Ammonia,
Fantastic®, Formula 409®.
• Mild Abrasive Cleansers: Bon Ami®,
Ajax®, Comet®.
• Liquid cleaners: Kleen King®, Soft
Scrub®.
• Stiff nylon bristle toothbrush to
clean port openings.
• Reassemble. Make sure that the
cap is seated on the base and aligns
with the notch.
• Acidic and sugar-laden spills
deterioate the porcelain enamel. Re-
move soil immediately.
• Do not use wet sponge or towel on
hot porcelain.
• Do not soak burner caps.
• Always apply minimal pressure with
abrasive cleaners.
Cooktop Cleaning Chart
!WARNING: To avoid electrical shock hazard: If cleaning under the cooktop is ever required,
switch off main power before reaching inside.

PAGE 10
• The grates are heavy; use care
when lifting. Place on a protected
surface.
• Blisters/ crazing/ chips are com-
mon due to the extreme tem-
peratures on grate fingers and
rapid temperature changes.
• Acidic and sugar-laden spills dete-
riorate the enamel. Remove soil
immediately.
• Abrasive cleaners, used too vig-
orously or too often can eventu-
ally mar the enamel.
• Nonabrasive cleaners: Hot water
and detergent, Fantastic, Formula
409®. Rinse and dry immediately.
• Mild abrasive cleaners: Bon Ami®
and Soft Scrub®.
• Abrasive cleaners for stubborn
stains: soap-filled steel wool pad.
Grates and Grate
Bridge /
Porcelain Enamel on
Cast Iron
• Stainless steel resists most food
stains and pit marks providing the
surface is kept clean and protected.
• Never allow food stains or salt to
remain on stainless steel for any
length of time.
• Rub lightly in the direction of pol-
ish lines.
• Chlorine or chlorine compounds
in some cleaners are corrosive to
stainless steel. Check ingredients
on label before using.
• Nonabrasive Cleaners: Hot water
and detergent, Fantastic®, Formula
409®. Rinse and dry immediately.
• Cleaner Polish: Stainless Steel
Magic®to protect the finish from
staining and pitting; enhances ap-
pearance.
• Hard water spots: Household white
vinegar.
• Mild Abrasive Cleaners: Kleen King
Stainless Steel liquid cleaner, Cameo
Aluminum & Stainless Steel Cleaner,
Bon Ami®.
• Heat discoloration: Bar Keepers
Friend®.
Cooktop Part / Material Suggested Cleaners Important Reminders
Exterior Finish / Stainless Steel
• Hot sudsy water; rinse and dry
immediately.
• To remove bezels, see Page 5.
• To remove knobs, lift straight up.
Control Knobs and Bezels /
Plastic
• See warning page 9.
• Do not soak knobs or bezels.
• Do not force knobs onto wrong
valve shaft.
• Do not use abrasive scrubbers or
cleansers, such as BonAmi®, Ajax®,
or Comet®. They may perma-
nently damage the finish or re-
move graphics.
Cooktop Cleaning Chart, continued from previous page
Igniters / Ceramic • Carefully wipe with a cotton swab
dampened with water, ammonia or
Formula 409®.
• Gently scrape soil off with a tooth-
pick.
• Avoid excess water on the igniter.
A damp igniter will prevent burner
from lighting.
• Remove any lint that may be re-
main after cleaning.

PAGE 11
PROBLEM SOLVER
BEFORE CALLING FOR SERVICE
• Make sure that the gas shut off valve is in the
ON position and the gas supply to the house
is not shut off.
• Make sure the burner caps are properly
positioned and the burner ports are not
clogged. Clear ports with a wire or
straightened paper clip if clogged.
• Make sure the igniters are clean and dry.
• Make sure that there is no draft in the room.
• Check the power supply. It should be properly
grounded with the correct polarity. Make sure
the unit is plugged in and the circuit breaker is
not tripped.
• When the electrical power connection has
been activated at the first power up or re-
connected after an outage, the igniters may
spark once or twice even though all burner
knobs are in the off position.
For Authorized service or parts
We want you to be a satisfied customer. If a situation arises that has not been resolved to your satisfaction,
please let us know. Call [phone] or write us at:
Thermador Customer Support Call Center
5551 McFadden Ave.,
Huntington Beach, CA 92649
Please include the Model Number, Serial Number and Date of Original Purchase/ Installation with all
communication. (See Back Cover)

PAGE 12
WARRANTY
THERMADOR®COOKTOP WARRANTY
SGS304 / SGSX304 / SGS365 / SGSX365 / SGS456 / SGSX456
WHAT IS COVERED
Full One Year Warranty
For one year from the date of installation or date of
occupancy for a new, previously unoccupied dwelling, any
part which fails in normal home use will be repaired or
replaced free of charge. Save your dated receipt or other
evidence of the installation/occupancy date. Thermador
will pay for all repair labor and replacement parts found
to be defective due to materials and workmanship.
Service must be provided by a Factory Authorized Ser-
vice Agency during normal working hours. For a Service
Agency nearest you, please phone [phone].
WHAT IS NOT COVERED
1. Service by an unauthorized agency. Damage or re-
pairs due to service by an unauthorized agency or the
use of unauthorized parts.
2. Service visits to:
• Teach you how to use the appliance.
• Correct the installation. You are responsible
for providing electrical wiring and/or gas
installation and other connecting facilities.
• Reset circuit breakers or replace home fuses.
3. Damage caused from accident, alteration, misuse,
abuse, improper installation or installation not in
accordance with local electrical codes or plumbing
codes, or improper storage of the appliance.
4. Repairs due to other than normal home use.
5. Any service visits and labor costs during the limited
warranty.
6. Travel fees and associated charges incurred when the
product is installed in a location with limited or
restricted access, (i.e., airplane flights, ferry charges,
isolated geographic regions).
WARRANTY APPLICATION
This warranty applies to appliances used in residential
application; it does not cover their use in commercial
situations.
This warranty is for products purchased and retained
in the 50 states of the U.S.A., the District of Columbia and
Canada. The warranty applies even if you should move
during the warranty period. Should the appliance be sold
by the original purchaser during the warranty period, the
new owner continues to be protected until the expiration
date of the original purchasers warranty period .
THERMADOR DOES NOT ASSUME ANY RE-
SPONSIBILITY FOR INCIDENTAL OR CONSE-
QUENTIAL DAMAGES. Some states do not allow
the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not
apply to you. This warranty gives you specific legal rights
and you may also have other rights which may vary from
state to state or province to province.
SERVICE DATA
For handy reference, the serial tag information has
been affixed to the back cover. For location of the serial
tag on the product, see Page 3. Keep your invoice for
warranty validation. To obtain service, see page 11.

PAGE 13
NOTES

Specifications are for planning purposes only. Refer to installation instructions and consult your countertop
supplier prior to making counter opening. Consult with a heating and ventilating engineer for your specific
ventilation requirements. For the most detailed information, refer to installation instructions accompanying
product or write BSH Home Appliances Corp. indicating model number.
We reserve the right to change specifications or design without notice. All models are certified for use in Canada.
BSH Home Appliances Corp. is not responsible for products which are transported from the United States for use
in Canada. Check with your local Canadian distributor or dealer.
For the most up to date critical installation dimensions by fax, use your fax handset and call 775/833-3600. Use
code #8030.
5551 McFadden Avenue, Huntington Beach, CA 92649 • 800/735-4328
©2002 BSH Home Appliance Corp. • Litho U.S.A. 02/02
50 60 00 24 78 (8201)
Serial Number/Data Plate Location: Right Front Underside