Threat Protect safe@home User manual
1300 847328
safe@home is your new personal alarm system
offering the latest technology to give you
independence, peace of mind, and put you in
contact with people who care for you and are
there to help you.
THE BASE STATION
Aerial
HELP Button
Press to activate
an emergency
alarm. The
button lights up
in a clockwise
direction to let
you know your
call for help is
being sent.
CANCEL
Button
Press to
cancel an
emergency
alarm.
Status
Indicator
Label
Look over
page for
more
details.
IMPORTANT NOTES
Due to external factors, it is possible that in exceptional
circumstances the system may not operate as expected.
Such factors include radio interference, lightning strikes or
communication network outages. These are rare events but
because they are outside our control, we cannot accept any
responsibility for damages or other consequences resulting
from any failure.
If you suspect your system is damaged or not functional,
please contact: safe@home 1300 847328
For assistance call safe@home 1300 847328 For assistance call safe@home 1300 847328
HOW TO USE
Your Personal Pendant
Your personal Pendant should be worn
at all times including at night in bed. It is
waterproof and should be worn in the
bath or shower.
Requesting Help
If you need help at any time of the day or
night, press and hold the button on your
personal Pendant and count to three. The
outer rim will then illuminate and flash red to
let you know your call for help is being sent.
Alternatively press the large HELP button on
the system.
Talking to your Operator
If you request help, you will hear a loud
fteen second alarm and your system will
connect to the Monitoring Control Centre.
When you hear the operator, you can
communicate with them by speaking to the
system.
Cancelling an Alarm
During the loud fteen second alarm period
you can cancel the alarm by pressing the
yellow CANCEL button.
TESTING AND MAINTAINING
Testing your System
From time to time your system will request that you test it. The
‘Test Pendant’ indicator will flash blue. Press and hold the button
on your Pendant for three seconds - you will hear a loud alarm.
Wait to speak to an operator. Tell them you are testing.
Care of your Pendant
AVOID direct spraying with perfume, insect repellent or similar
chemicals, by holding it out of the way.
CLEAN with non-abrasive and non-polishing cleaners only.
RECOMMENDED warm damp cloth is usually sufcient.
The ultimate personal alarm for independent living.
1300 847328
safe@home is your new personal alarm system
offering the latest technology to give you
independence, peace of mind, and put you in
contact with people who care for you and are
there to help you.
THE BASE STATION
Aerial
HELP Button
Press to activate
an emergency
alarm. The
button lights up
in a clockwise
direction to let
you know your
call for help is
being sent.
CANCEL
Button
Press to
cancel an
emergency
alarm.
Status
Indicator
Label
Look over
page for
more
details.
IMPORTANT NOTES
Due to external factors, it is possible that in exceptional
circumstances the system may not operate as expected.
Such factors include radio interference, lightning strikes or
communication network outages. These are rare events but
because they are outside our control, we cannot accept any
responsibility for damages or other consequences resulting
from any failure.
If you suspect your system is damaged or not functional,
please contact: safe@home 1300 847328
For assistance call safe@home 1300 847328
For assistance call safe@home 1300 847328
HOW TO USE
Your Personal Pendant
Your personal Pendant should be worn
at all times including at night in bed. It is
waterproof and should be worn in the
bath or shower.
Requesting Help
If you need help at any time of the day or
night, press and hold the button on your
personal Pendant and count to three. The
outer rim will then illuminate and flash red to
let you know your call for help is being sent.
Alternatively press the large HELP button on
the system.
Talking to your Operator
If you request help, you will hear a loud
fteen second alarm and your system will
connect to the Monitoring Control Centre.
When you hear the operator, you can
communicate with them by speaking to the
system.
Cancelling an Alarm
During the loud fteen second alarm period
you can cancel the alarm by pressing the
yellow CANCEL button.
TESTING AND MAINTAINING
Testing your System
From time to time your system will request that you test it. The
‘Test Pendant’ indicator will flash blue. Press and hold the button
on your Pendant for three seconds - you will hear a loud alarm.
Wait to speak to an operator. Tell them you are testing.
Care of your Pendant
AVOID direct spraying with perfume, insect repellent or similar
chemicals, by holding it out of the way.
CLEAN with non-abrasive and non-polishing cleaners only.
RECOMMENDED warm damp cloth is usually sufcient.
The ultimate personal alarm for independent living.
1300 847328
safe@home is your new personal alarm system
offering the latest technology to give you
independence, peace of mind, and put you in
contact with people who care for you and are
there to help you.
THE BASE STATION
Aerial
HELP Button
Press to activate
an emergency
alarm. The
button lights up
in a clockwise
direction to let
you know your
call for help is
being sent.
CANCEL
Button
Press to
cancel an
emergency
alarm.
Status
Indicator
Label
Look over
page for
more
details.
IMPORTANT NOTES
Due to external factors, it is possible that in exceptional
circumstances the system may not operate as expected.
Such factors include radio interference, lightning strikes or
communication network outages. These are rare events but
because they are outside our control, we cannot accept any
responsibility for damages or other consequences resulting
from any failure.
If you suspect your system is damaged or not functional,
please contact: safe@home 1300 847328
For assistance call safe@home 1300 847328 For assistance call safe@home 1300 847328
HOW TO USE
Your Personal Pendant
Your personal Pendant should be worn
at all times including at night in bed. It is
waterproof and should be worn in the
bath or shower.
Requesting Help
If you need help at any time of the day or
night, press and hold the button on your
personal Pendant and count to three. The
outer rim will then illuminate and flash red to
let you know your call for help is being sent.
Alternatively press the large HELP button on
the system.
Talking to your Operator
If you request help, you will hear a loud
fteen second alarm and your system will
connect to the Monitoring Control Centre.
When you hear the operator, you can
communicate with them by speaking to the
system.
Cancelling an Alarm
During the loud fteen second alarm period
you can cancel the alarm by pressing the
yellow CANCEL button.
TESTING AND MAINTAINING
Testing your System
From time to time your system will request that you test it. The
‘Test Pendant’ indicator will flash blue. Press and hold the button
on your Pendant for three seconds - you will hear a loud alarm.
Wait to speak to an operator. Tell them you are testing.
Care of your Pendant
AVOID direct spraying with perfume, insect repellent or similar
chemicals, by holding it out of the way.
CLEAN with non-abrasive and non-polishing cleaners only.
RECOMMENDED warm damp cloth is usually sufcient.
The ultimate personal alarm for independent living.
INSTALLING YOUR SYSTEM
To ensure your safe@home system is installed correctly, we
recommend you ask a friend or a family member to help you with
this installation. If you have any questions, please call Threat
Protect on 1 300 847328 (1 300 THREAT).
1 Step One Connect the Base Station
1. Remove the Base Station and the transceiver from the packaging.
2. Choose a central location near a powerpoint to locate your Base
Station - waist height is ideal.
3. Plug the blue power wire into the power socket at the back of the unit.
4. Plug the power into the wall power point. We recommend placing a
surge protector in case of power surges caused by lightning strikes.
5. Ensure the aerial is extended vertically to give optimal range.
2 Step Two Turning on the Base Station
1. Turn on the power on the wall.
2. The green On light and the red Cellular light will both turn on.
3. The green On light will remain green to show the system is turned
on and operating correctly.
4. The red Cellular light will turn off once the unit has connected to
the network. This will take about 15 seconds.
IMPORTANT: If the red Cellular light does not turn off, you may need
to relocate the Base Station.
3Step Three Checking cellular signal strength
1. When the red light is off, this means the Base Station is connected
to the cellular network. You now need to check the signal strength.
2. Press and hold the CANCEL button for three seconds to enter
‘Range Test Mode’. You will hear a single beep and see the blue
Test Pendant light turn on and flash. Range Test Mode will last for
10 minutes.
3. The lights on the HELP button will display the cellular signal
strength - Four lights around the HELP button is optimal.
4 Step Four Testing your Pendant
We recommend testing the Pendant with another person present.
1. Make sure that you are still in Range Test Mode. If Range Test
Mode has timed out, refer to Step Three to re-enter.
2. Press and hold the Pendant for three seconds.
3. The outer edge of the Pendant will flash red to indicate a successful test.
4. Walk around the house and garden carefully testing the Pendant at
waist height and ground level at all of the following locations in your
home - bedroom, bathroom, kitchen, dining table, laundry, study, the
washing line, garden, letterbox and anywhere you think you might be.
5. Check that the outer edge of the Pendant flashes red after each
press of the button. This indicates that the Pendant is working.
6. When completed press the CANCEL button on the unit once to end
the process.
5 Step Five Making a Test Call
Please make the following test after completing Steps Three
and Four.
1. Press and hold the button on your pendant for three seconds
- you will hear a loud alarm. Do not press the yellow CANCEL
button as this will stop the alarm connection with Threat
Protect’s Monitoring Control Centre. The loud alarm will sound
for 15 seconds and then will ring four times before you will be
connected with our operator.
2. Please inform the operator that you are testing your new
safe@home system.
3. Communicate with the operator by speaking to the Base
Station.
4. The operator will verify if everything is working correctly and
that you have completed your installation.
5. safe@home is now ready to use.
Please call us on 1300 847328 if you have any questions -
we’re always available to help.
FRONT LABEL - STATUS INDICATOR LIGHTS
On - this solid green light indicates that the Base Station is on.
It will flash when other errors are shown.
Cellular - this light will flash red when there has been no cellular
connection after an hour. In normal operating mode this light is off.
Check Power - this will flash red when there is a problem with
the power connection and it needs to be checked. An audible
message will play as well.
Test Pendant - this will flash blue to let you know the Pendant
is due for testing. Please follow the ‘Testing your System’
instructions above.
1300 847328
On/Off Button
It is located
on the back panel.
TURNING YOUR SYSTEM ON AND OFF
To turn your system OFF, press and hold
for 4 beeps and it will switch off.
To turn the system ON, press and hold
until the green ON light indicates that the
unit has started.
Please Note: When the system is turned
OFF and there is NO green ON light,
then your system will not operate.
1300 847328
INSTALLING YOUR SYSTEM
To ensure your safe@home system is installed correctly, we
recommend you ask a friend or a family member to help you with
this installation. If you have any questions, please call Threat
Protect on 1 300 847328 (1 300 THREAT).
1 Step One Connect the Base Station
1. Remove the Base Station and the transceiver from the packaging.
2. Choose a central location near a powerpoint to locate your Base
Station - waist height is ideal.
3. Plug the blue power wire into the power socket at the back of the unit.
4. Plug the power into the wall power point. We recommend placing a
surge protector in case of power surges caused by lightning strikes.
5. Ensure the aerial is extended vertically to give optimal range.
2 Step Two Turning on the Base Station
1. Turn on the power on the wall.
2. The green On light and the red Cellular light will both turn on.
3. The green On light will remain green to show the system is turned
on and operating correctly.
4. The red Cellular light will turn off once the unit has connected to
the network. This will take about 15 seconds.
IMPORTANT: If the red Cellular light does not turn off, you may need
to relocate the Base Station.
3Step Three Checking cellular signal strength
1. When the red light is off, this means the Base Station is connected
to the cellular network. You now need to check the signal strength.
2. Press and hold the CANCEL button for three seconds to enter
‘Range Test Mode’. You will hear a single beep and see the blue
Test Pendant light turn on and flash. Range Test Mode will last for
10 minutes.
3. The lights on the HELP button will display the cellular signal
strength - Four lights around the HELP button is optimal.
4 Step Four Testing your Pendant
We recommend testing the Pendant with another person present.
1. Make sure that you are still in Range Test Mode. If Range Test
Mode has timed out, refer to Step Three to re-enter.
2. Press and hold the Pendant for three seconds.
3. The outer edge of the Pendant will flash red to indicate a successful test.
4. Walk around the house and garden carefully testing the Pendant at
waist height and ground level at all of the following locations in your
home - bedroom, bathroom, kitchen, dining table, laundry, study, the
washing line, garden, letterbox and anywhere you think you might be.
5. Check that the outer edge of the Pendant flashes red after each
press of the button. This indicates that the Pendant is working.
6. When completed press the CANCEL button on the unit once to end
the process.
5 Step Five Making a Test Call
Please make the following test after completing Steps Three
and Four.
1. Press and hold the button on your pendant for three seconds
- you will hear a loud alarm. Do not press the yellow CANCEL
button as this will stop the alarm connection with Threat
Protect’s Monitoring Control Centre. The loud alarm will sound
for 15 seconds and then will ring four times before you will be
connected with our operator.
2. Please inform the operator that you are testing your new
safe@home system.
3. Communicate with the operator by speaking to the Base
Station.
4. The operator will verify if everything is working correctly and
that you have completed your installation.
5. safe@home is now ready to use.
Please call us on 1300 847328 if you have any questions -
we’re always available to help.
FRONT LABEL - STATUS INDICATOR LIGHTS
On - this solid green light indicates that the Base Station is on.
It will flash when other errors are shown.
Cellular - this light will flash red when there has been no cellular
connection after an hour. In normal operating mode this light is off.
Check Power - this will flash red when there is a problem with
the power connection and it needs to be checked. An audible
message will play as well.
Test Pendant - this will flash blue to let you know the Pendant
is due for testing. Please follow the ‘Testing your System’
instructions above.
1300 847328
On/Off Button
It is located
on the back panel.
TURNING YOUR SYSTEM ON AND OFF
To turn your system OFF, press and hold
for 4 beeps and it will switch off.
To turn the system ON, press and hold
until the green ON light indicates that the
unit has started.
Please Note: When the system is turned
OFF and there is NO green ON light,
then your system will not operate.
1300 847328
INSTALLING YOUR SYSTEM
To ensure your safe@home system is installed correctly, we
recommend you ask a friend or a family member to help you with
this installation. If you have any questions, please call Threat
Protect on 1 300 847328 (1 300 THREAT).
1 Step One Connect the Base Station
1. Remove the Base Station and the transceiver from the packaging.
2. Choose a central location near a powerpoint to locate your Base
Station - waist height is ideal.
3. Plug the blue power wire into the power socket at the back of the unit.
4. Plug the power into the wall power point. We recommend placing a
surge protector in case of power surges caused by lightning strikes.
5. Ensure the aerial is extended vertically to give optimal range.
2 Step Two Turning on the Base Station
1. Turn on the power on the wall.
2. The green On light and the red Cellular light will both turn on.
3. The green On light will remain green to show the system is turned
on and operating correctly.
4. The red Cellular light will turn off once the unit has connected to
the network. This will take about 15 seconds.
IMPORTANT: If the red Cellular light does not turn off, you may need
to relocate the Base Station.
3Step Three Checking cellular signal strength
1. When the red light is off, this means the Base Station is connected
to the cellular network. You now need to check the signal strength.
2. Press and hold the CANCEL button for three seconds to enter
‘Range Test Mode’. You will hear a single beep and see the blue
Test Pendant light turn on and flash. Range Test Mode will last for
10 minutes.
3. The lights on the HELP button will display the cellular signal
strength - Four lights around the HELP button is optimal.
4 Step Four Testing your Pendant
We recommend testing the Pendant with another person present.
1. Make sure that you are still in Range Test Mode. If Range Test
Mode has timed out, refer to Step Three to re-enter.
2. Press and hold the Pendant for three seconds.
3. The outer edge of the Pendant will flash red to indicate a successful test.
4. Walk around the house and garden carefully testing the Pendant at
waist height and ground level at all of the following locations in your
home - bedroom, bathroom, kitchen, dining table, laundry, study, the
washing line, garden, letterbox and anywhere you think you might be.
5. Check that the outer edge of the Pendant flashes red after each
press of the button. This indicates that the Pendant is working.
6. When completed press the CANCEL button on the unit once to end
the process.
5 Step Five Making a Test Call
Please make the following test after completing Steps Three
and Four.
1. Press and hold the button on your pendant for three seconds
- you will hear a loud alarm. Do not press the yellow CANCEL
button as this will stop the alarm connection with Threat
Protect’s Monitoring Control Centre. The loud alarm will sound
for 15 seconds and then will ring four times before you will be
connected with our operator.
2. Please inform the operator that you are testing your new
safe@home system.
3. Communicate with the operator by speaking to the Base
Station.
4. The operator will verify if everything is working correctly and
that you have completed your installation.
5. safe@home is now ready to use.
Please call us on 1300 847328 if you have any questions -
we’re always available to help.
FRONT LABEL - STATUS INDICATOR LIGHTS
On - this solid green light indicates that the Base Station is on.
It will flash when other errors are shown.
Cellular - this light will flash red when there has been no cellular
connection after an hour. In normal operating mode this light is off.
Check Power - this will flash red when there is a problem with
the power connection and it needs to be checked. An audible
message will play as well.
Test Pendant - this will flash blue to let you know the Pendant
is due for testing. Please follow the ‘Testing your System’
instructions above.
1300 847328
On/Off Button
It is located
on the back panel.
TURNING YOUR SYSTEM ON AND OFF
To turn your system OFF, press and hold
for 4 beeps and it will switch off.
To turn the system ON, press and hold
until the green ON light indicates that the
unit has started.
Please Note: When the system is turned
OFF and there is NO green ON light,
then your system will not operate.
1300 847328
INSTALLING YOUR SYSTEM
To ensure your safe@home system is installed correctly, we
recommend you ask a friend or a family member to help you with
this installation. If you have any questions, please call Threat
Protect on 1 300 847328 (1 300 THREAT).
1 Step One Connect the Base Station
1. Remove the Base Station and the transceiver from the packaging.
2. Choose a central location near a powerpoint to locate your Base
Station - waist height is ideal.
3. Plug the blue power wire into the power socket at the back of the unit.
4. Plug the power into the wall power point. We recommend placing a
surge protector in case of power surges caused by lightning strikes.
5. Ensure the aerial is extended vertically to give optimal range.
2 Step Two Turning on the Base Station
1. Turn on the power on the wall.
2. The green On light and the red Cellular light will both turn on.
3. The green On light will remain green to show the system is turned
on and operating correctly.
4. The red Cellular light will turn off once the unit has connected to
the network. This will take about 15 seconds.
IMPORTANT: If the red Cellular light does not turn off, you may need
to relocate the Base Station.
3Step Three Checking cellular signal strength
1. When the red light is off, this means the Base Station is connected
to the cellular network. You now need to check the signal strength.
2. Press and hold the CANCEL button for three seconds to enter
‘Range Test Mode’. You will hear a single beep and see the blue
Test Pendant light turn on and flash. Range Test Mode will last for
10 minutes.
3. The lights on the HELP button will display the cellular signal
strength - Four lights around the HELP button is optimal.
4 Step Four Testing your Pendant
We recommend testing the Pendant with another person present.
1. Make sure that you are still in Range Test Mode. If Range Test
Mode has timed out, refer to Step Three to re-enter.
2. Press and hold the Pendant for three seconds.
3. The outer edge of the Pendant will flash red to indicate a successful test.
4. Walk around the house and garden carefully testing the Pendant at
waist height and ground level at all of the following locations in your
home - bedroom, bathroom, kitchen, dining table, laundry, study, the
washing line, garden, letterbox and anywhere you think you might be.
5. Check that the outer edge of the Pendant flashes red after each
press of the button. This indicates that the Pendant is working.
6. When completed press the CANCEL button on the unit once to end
the process.
5 Step Five Making a Test Call
Please make the following test after completing Steps Three
and Four.
1. Press and hold the button on your pendant for three seconds
- you will hear a loud alarm. Do not press the yellow CANCEL
button as this will stop the alarm connection with Threat
Protect’s Monitoring Control Centre. The loud alarm will sound
for 15 seconds and then will ring four times before you will be
connected with our operator.
2. Please inform the operator that you are testing your new
safe@home system.
3. Communicate with the operator by speaking to the Base
Station.
4. The operator will verify if everything is working correctly and
that you have completed your installation.
5. safe@home is now ready to use.
Please call us on 1300 847328 if you have any questions -
we’re always available to help.
FRONT LABEL - STATUS INDICATOR LIGHTS
On - this solid green light indicates that the Base Station is on.
It will flash when other errors are shown.
Cellular - this light will flash red when there has been no cellular
connection after an hour. In normal operating mode this light is off.
Check Power - this will flash red when there is a problem with
the power connection and it needs to be checked. An audible
message will play as well.
Test Pendant - this will flash blue to let you know the Pendant
is due for testing. Please follow the ‘Testing your System’
instructions above.
1300 847328
On/Off Button
It is located
on the back panel.
TURNING YOUR SYSTEM ON AND OFF
To turn your system OFF, press and hold
for 4 beeps and it will switch off.
To turn the system ON, press and hold
until the green ON light indicates that the
unit has started.
Please Note: When the system is turned
OFF and there is NO green ON light,
then your system will not operate.
1300 847328
1300 847328
safe@home is your new personal alarm system
offering the latest technology to give you
independence, peace of mind, and put you in
contact with people who care for you and are
there to help you.
THE BASE STATION
Aerial
HELP Button
Press to activate
an emergency
alarm. The
button lights up
in a clockwise
direction to let
you know your
call for help is
being sent.
CANCEL
Button
Press to
cancel an
emergency
alarm.
Status
Indicator
Label
Look over
page for
more
details.
IMPORTANT NOTES
Due to external factors, it is possible that in exceptional
circumstances the system may not operate as expected.
Such factors include radio interference, lightning strikes or
communication network outages. These are rare events but
because they are outside our control, we cannot accept any
responsibility for damages or other consequences resulting
from any failure.
If you suspect your system is damaged or not functional,
please contact: safe@home 1300 847328
For assistance call safe@home 1300 847328
For assistance call safe@home 1300 847328
HOW TO USE
Your Personal Pendant
Your personal Pendant should be worn
at all times including at night in bed. It is
waterproof and should be worn in the
bath or shower.
Requesting Help
If you need help at any time of the day or
night, press and hold the button on your
personal Pendant and count to three. The
outer rim will then illuminate and flash red to
let you know your call for help is being sent.
Alternatively press the large HELP button on
the system.
Talking to your Operator
If you request help, you will hear a loud
fteen second alarm and your system will
connect to the Monitoring Control Centre.
When you hear the operator, you can
communicate with them by speaking to the
system.
Cancelling an Alarm
During the loud fteen second alarm period
you can cancel the alarm by pressing the
yellow CANCEL button.
TESTING AND MAINTAINING
Testing your System
From time to time your system will request that you test it. The
‘Test Pendant’ indicator will flash blue. Press and hold the button
on your Pendant for three seconds - you will hear a loud alarm.
Wait to speak to an operator. Tell them you are testing.
Care of your Pendant
AVOID direct spraying with perfume, insect repellent or similar
chemicals, by holding it out of the way.
CLEAN with non-abrasive and non-polishing cleaners only.
RECOMMENDED warm damp cloth is usually sufcient.
The ultimate personal alarm for independent living.
Table of contents
