TomTom GO User manual

TomTom GO Navigation
User Manual

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Contents
Welcome to navigation with TomTom 5
Get going 6
Starting the app..................................................................................................................................................6
Subscriptions ......................................................................................................................................................7
Language ............................................................................................................................................................7
Sending information to TomTom .......................................................................................................................7
About TomTom services.....................................................................................................................................8
Updating your TomTom GO Navigation app ......................................................................................................8
Downloading a map............................................................................................................................................8
Location services ................................................................................................................................................9
Installing in your car ...........................................................................................................................................9
Closing or running in the background ................................................................................................................9
Getting help........................................................................................................................................................9
What's on the screen 10
The map view ...................................................................................................................................................10
Route selection.................................................................................................................................................14
The guidance view............................................................................................................................................15
The route bar....................................................................................................................................................16
Distances and the route bar .......................................................................................................................17
The current location menu...............................................................................................................................17
Main menu buttons..........................................................................................................................................18
Other buttons...................................................................................................................................................20
Using gestures ..................................................................................................................................................20
Rotating your device.........................................................................................................................................21
Reordering the Main Menu buttons ................................................................................................................21
Traffic 22
About TomTom Traffic .....................................................................................................................................22
Looking at traffic on your route .......................................................................................................................22
Traffic incidents................................................................................................................................................23
Approaching a traffic jam warning...................................................................................................................24
Avoiding a traffic jam on your route ................................................................................................................24
Selecting a faster route ....................................................................................................................................25
Moving Lane Guidance.....................................................................................................................................25
Time-dependent speed limits...........................................................................................................................26
TomTom MyDrive 27
About TomTom MyDrive..................................................................................................................................27
Logging in to MyDrive.......................................................................................................................................27
Finding and syncing locations using MyDrive...................................................................................................27
Syncing My Places locations with MyDrive ......................................................................................................28
Saving and restoring your personal navigation information............................................................................28

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Using search 29
About search ....................................................................................................................................................29
Starting a search...............................................................................................................................................29
Entering search terms ......................................................................................................................................30
Working with search results.............................................................................................................................32
About postcodes...............................................................................................................................................33
Planning a route using search 34
Planning a route to an address using search....................................................................................................34
Planning a route to a city centre ......................................................................................................................35
Planning a route to a POI using search.............................................................................................................36
Planning a route to a contact using search ......................................................................................................37
Planning a route using the map........................................................................................................................38
Planning a route using My Places.....................................................................................................................39
Planning a route to a contact using My Places.................................................................................................40
Planning a route from your contacts app.........................................................................................................41
Planning a route to a geotagged photo............................................................................................................41
Planning a route using coordinates..................................................................................................................42
Planning a route in advance.............................................................................................................................43
Finding a car park .............................................................................................................................................44
Finding a petrol station ....................................................................................................................................46
Sharing your destination and arrival time........................................................................................................48
Changing your route 49
The Current Route menu..................................................................................................................................49
Decide by steering............................................................................................................................................51
Avoiding a blocked road...................................................................................................................................51
Avoiding part of a route ...................................................................................................................................51
Finding an alternative route.............................................................................................................................52
Changing the type of route ..............................................................................................................................53
Avoiding features on a route............................................................................................................................53
Avoiding an incident or route feature using the route bar ..............................................................................54
Adding a stop to your route from the current route menu .............................................................................54
Adding a stop to your route using the map......................................................................................................54
Deleting a stop from your route.......................................................................................................................55
Skipping the next stop on your route...............................................................................................................55
Reordering stops on a route.............................................................................................................................55
My Places 56
About My Places...............................................................................................................................................56
Setting your home or work location.................................................................................................................56
Changing your home or work location.............................................................................................................57
Your contacts in My Places...............................................................................................................................57
Adding a location from My Places....................................................................................................................58
Add a location to My Places from the map......................................................................................................58
Adding a location to My Places using search ...................................................................................................58
Deleting a recent destination from My Places .................................................................................................58
Deleting a location from My Places..................................................................................................................58

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My Routes 59
About My Routes..............................................................................................................................................59
Saving a route...................................................................................................................................................59
Navigating using a saved route ........................................................................................................................59
Adding a stop to a saved route using the map.................................................................................................60
Deleting a route from My Routes.....................................................................................................................60
Speed Cameras 61
About speed cameras.......................................................................................................................................61
Speed camera warnings ...................................................................................................................................61
Changing the way you are warned...................................................................................................................62
Reporting a new speed camera........................................................................................................................63
Confirm or remove a mobile speed camera.....................................................................................................63
Updating locations for cameras and hazards...................................................................................................63
Danger Zones 64
About danger zones and risk zones..................................................................................................................64
Danger zone and risk zone warnings................................................................................................................64
Changing the way you are warned...................................................................................................................65
Reporting a risk zone........................................................................................................................................65
Updating locations for danger zones and risk zones........................................................................................66
Settings 67
Map & Display ..................................................................................................................................................67
Downloaded maps......................................................................................................................................67
Day & night colours ....................................................................................................................................68
Show on map ..............................................................................................................................................68
Arrival Info ..................................................................................................................................................68
Side bar.......................................................................................................................................................68
Zoom & Orientation....................................................................................................................................68
Theme colour..............................................................................................................................................69
Routing .............................................................................................................................................................69
Sound................................................................................................................................................................70
Voices..........................................................................................................................................................70
Guidance prompts ......................................................................................................................................70
Alerts & Sounds ..........................................................................................................................................71
Audio Output ..............................................................................................................................................71
Other settings...................................................................................................................................................72
Distance Units.............................................................................................................................................72
Privacy.........................................................................................................................................................72
Run in background......................................................................................................................................72
Reset app ....................................................................................................................................................72
Getting Help 73
Support.............................................................................................................................................................73
Addendum 74
Copyright notices 76

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This User Manual explains all you need to know about your new TomTom GO Navigation app.
The Get going chapter is a great place to start. You'll learn all about starting up and setting up your app, and
you'll see a quick introduction to TomTom services. To help you avoid traffic delays and get to your destination
quicker, you can use TomTom services even on the routes you drive every day.
For information about what you see in the app, go to What's on the screen.
To plan your first route, go to Planning a route.
Tip: There are also frequently asked questions (FAQs) at tomtom.com/support. Select the app name from
the list or enter a search term.
We hope you enjoy reading about and, most importantly, using your new TomTom GO Navigation app!
Welcome to navigation with TomTom

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Starting the app
TomTom
Tap this button on your device to start the TomTom GO Navigation app.
Starting the app for the first time
When you start the TomTom GO Navigation app for the first time, you see the following screens:
▪Enable Location Services - You are asked if the app can use your current location. You must agree to this so
that the app can find your location on the map.
▪Tour - These screens show you the main features of the app.
▪Your Information - You are asked if you want to send your information to TomTom. If you choose not to
send your information, you can still plan routes, but you cannot use TomTom services. Select Yes to send
your information.
▪Download a Map - You are offered one or more maps that cover the area where you are currently located.
Select Download to install the suggested map. You can download other maps at any time.
Important: A map is a large file that can take a long time to download. To prevent high data charges we
advise you to download a map using a Wi-Fi® connection. You must download at least one map before
you can use the TomTom GO Navigation.
▪The map view.
The app has been started before
If you have started the app before, you see the map view.
If the app was in the background, you see the last screen you were looking at.
Starting the app using App Shortcuts (Android 7.1 and higher)
Press deeper on the app button to open the App Shortcuts menu. The menu lets you select the following items:
▪Drive Home. Plan a route to your home location. You must first set your home location for this feature to
work.
▪Drive to Work. Plan a route to your work location. You must first set your work location for this feature to
work.
▪My Places. Open My Places and choose a saved location.
▪Search. Open Search and search for a location, a Point Of Interest (POI), or a contact.
Tip: You can drag an item to your phone's home screen to create a shortcut.
Get going

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Subscriptions
To use the TomTom GO Navigation app, you need to purchase a subscription. Android 5.0 or above is required.
The subscription automatically renews at the end of each billing term. You can cancel your subscription at any
time. You need to cancel at least 24 hours before the next renewal date.
The only difference between subscriptions is how long they last. All of them offer the same benefits: TomTom
GO Navigation app with our most up-to-date downloadable world maps, enhanced by real-time services like
TomTom Traffic, Speed Cameras, and Online Search.
For new users, the TomTom GO Navigation app has one free trial month, with unlimited kilometers. The
subscription will only be charged at the advertised price at the end of the trial period. You can manage your
subscriptions and turn off the auto-renewal at any time on the Google Play Store account management page. If
you cancel the subscription while still in the trial period, you will not get charged.
For existing users of the TomTom GO Navigation app, the new app recognizes existing subscriptions bought for
any of the previous versions of the app (unlimited navigation subscriptions under the old product name of
TomTom GO Mobile). So, if you still have a valid subscription in that app, you just select ‘restore purchases’ and
log in with your TomTom credentials. Once the old subscription expires in the new app, you will be asked to
purchase a new subscription to continue using the app.
Language
The language used for buttons and menus in the TomTom GO Navigation app is the same as the language you
selected in your phone settings. If the selected language isn't supported by the TomTom GO Navigation app
then English is used.
If you change the phone language, the voice used for spoken directions and other route instructions in the
TomTom GO Navigation app might not be compatible with the new language. You will be asked to download a
compatible voice.
Important: A voice can be a large file that can take a long time to download. To prevent high data charges we
advise you to download a voice using Wi-Fi connection.
Sending information to TomTom
When you first start the app or you have reset the app, you are asked for permission to send your location to
TomTom and to send information about how you use the app. We use your location to provide TomTom
services near you and along your route, and to keep your map up-to-date. We learn how you use the app so we
can continually improve.
You can read more about how we use your information by selecting More information in the Send information
settings screen.
You can choose which information you share in the Send information settings screen.
Note: If you choose not to send location information to us, you will no longer receive our services. This is
because services need to send the location of your device to TomTom in order to receive the traffic
information related to where you are.
Additional information
If you think that your information is not being used for the purpose for which you have provided it to TomTom,
contact us at tomtom.com/support.
You can find current and more detailed information at tomtom.com/privacy.

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About TomTom services
Your TomTom GO Navigation has the following TomTom services:
▪Traffic and Speed Cameras - See real-time information about traffic and speed cameras or danger zones
on your route. To help you avoid traffic delays and get to your destination more quickly, you can use
TomTom Traffic even on the routes you drive every day. When your device is connected to the Internet,
the TomTom GO Navigation is always connected to TomTom Traffic and Speed Cameras - you don't have
to do anything to activate these services.
▪MyDrive - Syncing using TomTom MyDrive is the easy way to set a destination, and save your personal
navigation information. Log in to MyDrive to sync with your TomTom account.
▪Online Search - Enhance your search results with online data.
▪Online Routing –Calculate routes online for faster and more precise results.
Note: Some TomTom services might not be available in your current location.
Note: If you choose not to send location information to us, you will no longer receive our services. This is
because services need to send the location of your device to TomTom in order to receive the traffic
information related to where you are.
Important: To use TomTom services you need a continuous data connection. Your mobile operator may charge
you for using a wireless data connection.
Switching TomTom services on and off
The Traffic and Speed Cameras, Online Search and Online Routing services are on by default and the MyDrive
service is off by default. You can switch them on and off as follows.
1. Select the Main Menu button to open the Main Menu.
2. Select TomTom Services in the main menu.
3. Select a service to switch it on or off.
Updating your TomTom GO Navigation app
You can let your TomTom GO Navigation app be updated automatically, or you can manually check for an
update by going to the app store.
Downloading a map
When you start the TomTom GO Navigation app you have to download a map. The app will suggest one or
more maps for you to download, based on your current location. Select Download to install the suggested map
or select More Maps to browse maps of other areas.
The map is stored on your phone in the internal or the external memory, depending on which place has the
most space available. The location that your map is stored cannot be changed. We recommend storing the map
on the internal memory.
Important: A map is a large file that can take a long time to download. To prevent high data charges we advise
you to download a map using a Wi-Fi connection.

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While the map is downloading you can use other apps. If the Wi-Fi connection is lost, the download
automatically pauses to prevent high data charges. You must keep the TomTom GO Navigation app open while
paused or you will lose the part of the map you have already downloaded. You can use other apps while
paused.
If Wi-Fi connection is lost, you can choose to continue downloading using your mobile network connection.
You will also need to download ferry connections. If not, water appears in grey.
Location services
When you first start the TomTom GO Navigation app, it may need a few minutes to find your GPS position and
show your current location on the map. Make sure you have GPS activated on your device.
In areas where location services do not operate normally, such as tunnels, your location may not be accurate.
Important: The navigation app cannot give you route instructions until it has received location data.
Some devices need a data connection to obtain a GPS location.
If your device has no GPS reception, the navigation app uses positioning information from Wi-Fi networks or
mobile phone towers. This information is used for route planning and to determine your approximate location,
but is not accurate enough to use for route instructions.
Installing in your car
Only use a suitable mount to hold your device when you are using it in your car.
Be careful where you install your device in your car. The device shouldn't block or interfere with any of the
following:
▪Your view of the road.
▪The controls in your car.
▪Your rear-view mirrors.
▪The airbags.
You should be able to reach the device easily without leaning or stretching.
Closing or running in the background
You can choose to continue running the TomTom GO Navigation app when it is in the background, or you can
let your device pause the TomTom GO Navigation app in the background when another app is started.
If the app is running in the background and you are driving on a planned route, you continue to hear driving
instructions.
If the app is paused in the background for a long time your device eventually closes the app.
To close the TomTom GO Navigation app yourself, return to the map view or guidance view then press your
device's back button. Select Close to close the app.
Getting help
Select Support in the Main Menu to see different ways you can get help.
For warranty and privacy information, go to tomtom.com/legal.

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The map view
The map view is shown when you have no planned route. Your actual location is shown as soon as your device
has found your GPS location.
You can use map view in the same way as you might look at a traditional paper map. You can move around the
map using gestures, and zoom using the zoom buttons.
Important: Everything on the map is interactive including the route and the map symbols - try selecting
something and see what it does!
Tip: To open a pop-up menu for an item on the map, for example a route or a POI, select the item to open
the menu. To select a location on the map, select and hold the location until the pop-up menu opens.
The map shows your current location and many other locations such as your My Places locations.
If you have not planned a route the map is zoomed out to show the area around your location.
1. Switch view button. Select the switch view button to change between the map view and the guidance
view. When in map view, if you are driving, the small arrow rotates to show you your current driving
direction, with north being up.
2. Search button. Tap on this to find a wide range of places and then navigate to them.
3. Current location. This symbol shows your current location. Select it to add it to My Places or search near
your current location.
What's on the screen

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Note: If your TomTom GO Navigation app cannot find your location the symbol appears grey.
Note: You cannot change the current location symbol.
4. Main Menu button. Select the button to open the Main Menu.
5. Mute button. Tap on this button to choose between hearing instruction, alerts only, or no sound.
6. Map symbols. Symbols are used on the map to show your destination and your saved places:
▪Your destination.
▪Your home location. You can set your home location in My Places.
▪Your work location. You can set your work location in My Places.
▪A stop on your route.
▪A location saved in My Places.
▪A contact from your contacts app. Select Show contacts on map in Appearance in the
Settings Menu to see your contacts on the map.
Note: To show a contact on the map, the contact must have a full address.
Select a map symbol to open the pop-up menu, then select the menu button to see a list of actions you can
take.

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If you tap and hold anywhere on the map, details of that location will be displayed.
7. Location details. Tap and hold anywhere on the map and you see the details of that location.
8. Pop-up menu. Tap on this symbol to open the pop-up menu, which gives you a list of actions you can take.
9. Drive button. This button takes you to the route selection screen, where you can choose you preferred
route to your destination.
10. Re-centre button. Tap on this button to put your current location at the centre of the map.
11. Current route. If you are already using the guidance view, and you select the switch view button, you
return to the map view, with the route shown.

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If there are alternative routes available (for example, to avoid tolls), you will be able to select another
route. For more information, see alternative route.

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Route selection
When you have chosen a destination, and you select Drive, the route selection screen appears.
From here, you can select your preferred route from the three options that are given to you.
1. Destination. This is the location of the destination that you want to drive to.
2. Your route. If available, three routes are shown. The fastest route is highlighted. The other two optional
routes are shown with the additional time required.
3. Destination address.
4. Route details panel. This panel gives you, for the chosen route:
▪The arrival time
▪The distance
▪Any delay on the route (such as traffic jams, roadworks) that affect your arrival time
▪Icons that represent specific features of the route, such as tolls, or motorway, or tunnels, that may
affect your journey.
You can swipe left and right to view details of the other routes. As you do this, the route is highlighted on
the map.
5. Current location.
6. Drive button. Click on this button to choose your route and go to the guidance view. This button also
shows the time left to choose another route. If you get to this screen and do nothing, the fastest route will
automatically be chosen.

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The guidance view
The guidance view is used to guide you along the route to your destination. The guidance view is shown when
you start driving. You see your current location and details along your route, including 3D buildings in some
cities.
The guidance view is normally in 3D. To show a 2D map with the map moving in your direction of travel, or a 2D
map with north always at the top of the map, change the 2D and 3D default settings.
When the navigation app starts after it was closed and you had a route planned, you are shown the map view
with your planned route.
You can move two fingers up and down the screen to adjust the 3D viewing angle.
Tip: When you have planned a route and the 3D guidance view is shown, select the switch view button to
change to the map view and use the interactive features.
1. The arrival information panel shows the following information:
▪The estimated time that you will arrive at your destination.
▪The length of time to drive to the destination from your current location.
▪The total time delay due to traffic jams, weather, and other incidents on your route, including infor-
mation provided from historical road usage.
Note: The arrival information panel is shown across the top of the display when in portrait mode. If the
display is in landscape mode, this information is shown at the top of the route bar.

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Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the time
difference in hours and half hours in the arrival information panel. The estimated time of arrival is the
local time at your destination.
2. Instruction panel. This panel shows the following information:
▪The direction of your next turn.
▪The distance to your next turn.
▪The name of the next road on your route.
▪Lane guidance at some junctions.
▪Basic details of the turn after the next.
3. Switch view button. Select the switch view button to change between the map view and the guidance
view.
4. Speed panel. This panel shows the following information:
▪The speed limit at your location.
▪Your current speed. If you drive more than 5 km/h or 3 mph over the speed limit the speed panel turns
red. If you drive less than 5 km/h or 3 mph over the speed limit the speed panel turns orange.
▪The name of the street you are driving on (landscape view only).
▪The speed camera or risk zone report button.
5. Main Menu button. Select the button to show the Main Menu.
6. Route bar. The route bar is shown when you have planned a route.
7. Current location. This symbol shows your current location. Select the symbol or the speed panel to open
the current location menu.
Note: If your TomTom GO Navigation app cannot find your location the symbol appears grey.
8. Clear route button. Select this button to clear your current route.
The route bar
The route bar is shown when you have planned a route. It has an arrival information panel at the top, and a bar
with symbols underneath.
Note: The distance ahead shown by the route bar depends on the overall length of your route.
The arrival information panel shows the following information:
▪The estimated time that you will arrive at your destination.
▪The length of time to drive to the destination from your current location.
▪The total time delay due to traffic jams, weather, and other incidents on
your route, including information provided from historical road usage.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus
(-) sign and the time difference in hours and half hours in the arrival
information panel. The estimated time of arrival is the local time at your
destination.
If you have stops on your route, tap and hold this panel to change between
information about the next stop and your final destination.
You can choose the information you see on the arrival information panel.
Traffic status - if your TomTom GO Navigation app isn't receiving any traffic
information, a symbol showing traffic with a cross appears underneath the arrival
information panel.
The bar underneath the arrival information panel uses symbols to show:
▪Your final destination.

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▪A faster route, if there is traffic on your route.
▪The stops on your route.
Tip: To quickly remove a stop, select it in the route bar and use the pop-up
menu.
▪Petrol stations that are directly on your route.
▪TomTom Traffic incidents.
▪TomTom Speed Cameras and Danger Zones.
▪Rest stops directly on your route.
▪A parking button near the destination flag when parking is available near
your destination.
You can choose the information you see on your route.
The symbols are in the order that they occur on your route. For traffic incidents,
the symbol for each incident alternates between showing the type of incident
and the delay in minutes. Select a symbol to see more information about a stop,
an incident or a speed camera. If a symbol is shown on top of another symbol,
selecting the symbols zooms in on the route bar to show each symbol separately.
You can then select a symbol.
For a complete list of incident types, see Traffic incidents.
The bottom of the route bar represents your current location and shows the
distance to the next incident on your route.
Note: To make the route bar more readable some incidents may not be shown. These incidents will always
be of minor importance and only cause short delays.
The route bar also shows status messages, for example Finding fastest route or Playing route preview.
Below the route bar is a button that immediately clears your current route.
Distances and the route bar
The distance ahead shown on the route bar depends on the length of your route, or the distance remaining on
your route.
▪For remaining distances longer than 50 km (31 miles), only the next 50 km (31 miles) is shown. The
destination icon is not shown.
Tip: You can scroll the route bar to see your whole route.
▪For remaining distances between 10 km (6 miles) and 50 km (31 miles), the complete distance is shown.
The destination icon is shown fixed at the top of the route bar.
▪For remaining distances of less than 10 km (6 miles) the complete distance is shown. The destination icon
moves down towards the chevron symbol as you get nearer to your destination.
The top half of the route bar shows twice the distance of the bottom half, as shown in the following examples:
▪A remaining distance of 50 km on the route bar is split into 34 km (21 miles) at the top and 16 km (9 miles)
at the bottom.
▪A remaining distance of 10 km on the route bar is split into 6.6 km (4 miles) at the top and 3.3 km (2 miles)
at the bottom.
The route bar is constantly updated as you drive.
The current location menu
To open the current location menu, select the current location symbol or the speed panel in the guidance view.

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You can then do any of the following:
▪Report Speed Camera, or Report Risk Zone (only applicable for France).
▪Avoid Blocked Road.
▪See your current location or your latitude/longitude if not on a named road.
Main menu buttons
On the map view or guidance view, select the menu button to open the Main Menu.
The following buttons are available in the Main Menu:
Search
Select this button to search for an address, a Point of Interest or a contact, then
plan a route to that location.
Drive Home
Select this button to drive to your home location. If you have not set a Home
location, an Add Home button is shown.
Drive to Work
Select this button to drive to your work location. If this button is not included in
your Main Menu, go to My Places to set up your work location.
Recent Destination
Select this button to open the list of your recent destinations. Select a recent
destination to plan a route to that destination.
Current Route
Select this button to clear or change your planned route.
My Places
Select this button to show your saved places.

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My Routes
Select this button to show your saved routes.
Parking
Select this button to find car parks.
Petrol Station
Select this button to find petrol stations.
Report Risk Zone
Select this button to report a risk zone.
Note: This feature is only available when you are in France.
TomTom Services
Select this button to see the status of each TomTom Service that your app uses.
TomTom Labs
Select this button to find details of new features fresh from TomTom.
Support
Select this button to open the Support screen.

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Settings
Select this button to open the Settings Menu.
Information
This is an information screen rather than a setting and shows you information
about the TomTom Navigation app. You may be asked to go to this screen during a
call to TomTom Customer Support. The information on this screen includes app
version, map version of current map, app ID, copyright, licences, and certifications.
Other buttons
On the map or guidance view, select the Main Menu button to open the Main Menu.
The following buttons are available in the Main Menu screen, in addition to the Main Menu buttons:
Select this button to return to the previous screen.
Select this button to return to the map view.
This symbol shows that the TomTom Traffic service is active.
This symbol shows that the TomTom Traffic service is not active.
Using gestures
You use gestures to control your app.
Double tap
Touch one finger on the screen twice in rapid succession.
Example of when to use this: Zooming in.
Drag
Put one finger on the screen and move it across the screen.
Example of when to use this: Scrolling a screen.