Toshiba STRATA CIX User manual

December 2006
TOSHIBA Telecommunication Systems Division
CIX Digital Attendant Console
User Guide

Publication Information
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
Publication Information
Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves
the right, without prior notice, to revise this information publication for any reason, including,
but not limited to, utilization of new advances in the state of technical arts or to simply change
the design of this document.
Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division,
also reserves the right, without prior notice, to make such changes in equipment design or
components as engineering or manufacturing methods may warrant.
CIX-UG-DATT-VA
4016232
Version A, December 2006
Our mission to publish accurate, complete and user accessible documentation. At the time of
printing the information in this document was as accurate and current as was reasonably
possible. However, in the time required to print and distribute this manual additions,
corrections or other changes may have been made. To view the latest version of this or other
documents please refer to the Toshiba FYI web site.
Toshiba America Information Systems shall not be liable for any commercial losses, loss of
revenues or profits, loss of goodwill, inconvenience, or exemplary, special, incidental, indirect
or consequential damages whatsoever, or claims of third parties, regardless of the form of any
claim that may result from the use of this document.
THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR
INFORMATIONAL PURPOSES ONLY AND ARE NOT A WARRANTY OF ACTUAL
PERFORMANCE, WHETHER EXPRESSED OR IMPLIED. THE SPECIFICATIONS AND
INFORMATION ARE SUBJECT TO CHANGE WITHOUT NOTICE. ACTUAL
PERFORMANCE MAY VARY BASED ON INDIVIDUAL CONFIGURATIONS, USE OF
COLLATERAL EQUIPMENT, OR OTHER FACTORS.

© Copyright 2006
This document is copyrighted by Toshiba America Information Systems, Inc. with all rights
reserved. Under the copyright laws, this document cannot be reproduced in any form or by any
means—graphic, electronic, or mechanical, including recording, taping, photocopying, without
prior written permission of Toshiba. No patent liability is assumed, however, with respect to the
use of the information contained herein.
Trademarks
Strata, SD (Secure Digital) and CIX are registered trademarks of Toshiba Corporation.
Stratagy, eManager, My Phone Manager and Info Manager are registered trademarks of
Toshiba America Information Systems, Inc.
Windows and Microsoft are registered trademarks of Microsoft.
Trademarks, registered trademarks, and service marks are the property of their respective
owners.

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)
Telecommunication Systems Division License Agreement
IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY
SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS DIGITAL SOLUTIONS PRODUCT OR OTHERWISE MADE AVAILABLE TO
Y
OU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER. IF
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OU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU
OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR DISTRIBUTION
THROUGH TAIS AUTHORIZED CHANNELS ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.
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provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying,
distributing, printing, sublicensing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the
Software is strictly prohibited except as permitted by applicable law; you agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice,
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ill result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS.
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DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD
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OU.
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THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
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Software Documentation and Technical Data related to Commercial Items. Consistent with F.A.R. 12.211 and 12.212 they are licensed to the U.S. Government under, and the U.S. Government’s rights
therein are restricted pursuant to, the vendor’s commercial license.
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11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no
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aiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.
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rights to enforce the Agreement with respect to supplier’s software.
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OU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU
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GREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Boulevard
Irvine, California 92618-1697
United States of America
DSD 020905
5932

Toshiba America Information Systems, Inc.
Telecommunication Systems Division
Limited Warranty
Toshiba America Information Systems, Inc., (“TAIS”) warrants that:
• The CIX Attendant Console equipment, such as the PC (except for fuses, lamps, and other consumables) will, upon delivery
by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and
workmanship for twelve (12) months after delivery.
• And that the Toshiba telephone equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or
an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for
twenty-four (24) months after delivery.
This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the equipment is
modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse,
neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone other than TAIS or an authorized TAIS
dealer, (e) if the equipment’s serial number is defaced or missing, or (f) if the equipment is installed or used in combination or in
assembly with products not supplied by TAIS and which are not compatible or are of inferior quality, design, or performance.
The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the
equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the
malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such
parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to
be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than
thirty (30) days after such malfunction, whichever first occurs.
Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect,
consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be
entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.
To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of
TAIS’ authorized dealers within the twenty-four (24) month period and no later than thirty (30) days after such malfunction,
whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time
results in the customer being not entitled to warranty service.
THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR
TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.
No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or
extension is effective unless it is in writing and signed by the vice president and general manager, Telecommunication Systems
Division.

WARRANTIES FOR NON-TOSHIBA BRANDED
THIRD PARTY PRODUCTS
A valuable element of Toshiba’s product strategy is to offer our customers a complete product
portfolio. To provide this value to our customers at the most optimal prices, we offer both
Toshiba-branded and third-party manufactured products that support our Toshiba Strata CIX
product portfolio. Similar to other resellers of software, hardware and peripherals, these third-
party manufactured products carry warranties independent of our Toshiba limited warranty
provided with our Toshiba-branded products. Customers should note that third-party
manufacturer warranties vary from product to product and are covered by the warranties
provided through the original manufacturer and passed on intact to the purchaser by Toshiba.
Customers should consult their product documentation for third-party warranty information
specific to third-party products. More information may also be availablein some cases from the
manufacturer’s public website.
While Toshiba offers a wide selection of software, hardware and peripheral products, we do
not specifically test or guarantee that the third-party products we offer work under every
configuration with any or all of the various models of the Toshiba Strata CIX. Toshiba does not
endorse, warrant nor assume any liability in connection with such third party products or
services. If you have questions about compatibility, we recommend and encourage you to
contact the third-party software, hardware and peripheral product manufacturer directly.

Strata CIX Attendant Console 12/06 i
Contents
Chapter 1 – The Grand Tour
Attendant Keys ...................................................................................................................2
Numeric Keypad..............................................................................................................2
Special Function Keys.....................................................................................................3
Function and Volume Keys..............................................................................................4
Views and Controls.............................................................................................................5
Call Monitor View.............................................................................................................5
Menu Bar.........................................................................................................................6
Toolbars...........................................................................................................................6
Info Bar............................................................................................................................7
Status Bar........................................................................................................................7
Chapter 2 – Call Processing
Login.................................................................................................................................10
Answering Incoming Calls ................................................................................................11
Prompts.........................................................................................................................12
Releasing a Call................................................................................................................13
Making a Call....................................................................................................................14
Call Completion.............................................................................................................15
BLF/DSS Dialing............................................................................................................16
Directory Dialing............................................................................................................18
Show Department/Show All...........................................................................................19
Hold ..................................................................................................................................20
Call Transfer.....................................................................................................................21
Blind Transfer................................................................................................................21
Conference Calls ..............................................................................................................23
Joining and Splitting a Call............................................................................................23

Contents
Chapter 3 – User Directory
ii Strata CIX Attendant Console 12/06
Switching Between Source and Destination Parties......................................................23
Paging...............................................................................................................................24
Call Pickup........................................................................................................................25
Call Door Phones..............................................................................................................26
Door Unlock......................................................................................................................27
Call Park...........................................................................................................................28
Status................................................................................................................................29
Messages Tab..................................................................................................................31
Message Waiting Light..................................................................................................32
Contacts Tab ....................................................................................................................34
Chapter 3 – User Directory
User Directory Dialog........................................................................................................37
Directory Lists................................................................................................................38
Chapter 4 – Control Panel
Control Panel View ...........................................................................................................42
Prompts Tab..................................................................................................................45
Feature Keys Tab..........................................................................................................46
Chapter 5 – Call Statistics
Call Statistics View ...........................................................................................................48
Chapter 6 – Administration
Administration View ..........................................................................................................52
Admin Tab.....................................................................................................................52
Primary/Alternate Tab....................................................................................................55
User & Dept. Tab...........................................................................................................56
BLF Network Control Tab..............................................................................................57
Answer Priority Tab .......................................................................................................58
BLF Sorting Tab ............................................................................................................59
Backup Log Files ..............................................................................................................60

Strata CIX Attendant Console 12/06 v
Introduction
This guide is designed to provide instructions for the Strata CIX Attendant Console,
software version 1.40K or later, connected to Toshiba’s Strata CIX system. It provides
step-by-step instructions on how to use the features and buttons of the Attendant
screens.
This user guide is divided as follows:
•Chapter 1 – The Grand Tour includes information on the CIX Attendant Console
keyboard, the Main Menu, Toolbar, and other features for the Console.
•Chapter 2 – Call Processing explains how to perform the most commonly-used
features, including answering, calling, and transferring calls.
•Chapter 3 – User Directory explains how the Attendant can view and make
changes to the user directory that lists employees and groups.
•Chapter 4 – Control Panel provides descriptions and instructions for making
console settings. These settings include the console Night Transfer Mode, Setting
System Date and Time, Call Forwarding, Call Overflow and other settings affecting
how calls are handled during or after your shift.
•Chapter 5 – Call Statistics explains how to display, print and export the Console’s
call statistics.
•Chapter 6 – Administration describes various administrative features which
affect the console’s capabilities.
•Appendix – Call List describes call status terms and reasons that appear in the
Call List view.

Introduction
Conventions
vi Strata CIX Attendant Console 12/06
Conventions
Conventions Description
Note
Elaborates specific items or references other
information. Within some tables, general notes apply to
the entire table and numbered notes apply to specific
items.
Important! Calls attention to important instructions or information.
CAUTION! Advises you that hardware, software applications, or data
could be damaged if the instructions are not followed
closely.
Extension Number
Press to answer a call to the Extension Number. Each station
can have multiple extension buttons. Incoming calls ring the
extension button(s) from the top down. For example, station
10's extensions ring 10-1 first, then 10-2, 10-3, and 10-4. A
station is considered busy when all extensions are being used.
Note The naming convention for DKT assignments within
Toshiba is Directory Numbers. For clarity and ease of
understanding, the terms Extension Number and
Phantom Extension Number will be used in this
document in lieu of PDN and PhDN.
Arial Bold Represents keys on the keyboard.
+
shows a multiple PC keyboard or telephone button entry.
Entries without spaces between them show a simultaneous
entry.
Example: Delete+Enter.
Entries with spaces between them show a sequential entry.
Example: #+ 5.
Tilde (~) Means “through.” Example: 350~640 Hz frequency range.
äDenotes the step in a one-step procedure.
äDenotes a procedure.

Introduction
Related Documents/Media
Strata CIX Attendant Console 12/06 vii
Related Documents/Media
Note Some documents listed here may appear in different versions on the
CD-ROM or in print. To find the most current version, check the version/date in
the Publication Information on the back of the document’s title page.
Refer to the following for more information:
• Strata CIX Attendant Console Quick Reference Guide
• Strata CIX Attendant Console Installation Manual
• Strata CIX WinAdmin Application Software and Documentation Library on
CD-ROM
For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current
Strata CIX documentation and enables you to view, print and download current
publications.
Start > Settings >
Printers Denotes a progression of buttons and/or menu options on the
screen you should select.
See Figure 10
Grey words within the printed text denote cross-references. In
the electronic version of this document (Library CD-ROM or
FYI Internet download), cross-references appear in blue
hypertext.
Conventions Description

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Strata CIX Attendant Console 12/06 1
The Grand Tour 1
This chapter describes the Strata CIX Attendant Console, menu options and
keyboard. It provides general instructions for PC keyboard operations and for
navigating through the screens and dialog boxes.
The PC for the console is designed to handle all call activity within a single screen. All
calls appear in a single list. The CIX Attendant Console enables an Attendant to
manage console settings, maintain a user directory, and make administrative
changes. Calls are marked with icons to show the current status.
To make call handling as simple as possible, only the applicable features (tools) are
offered on-screen.
Note Your console may not have all of these features enabled. See your System
Administrator to find out which features are available on your console.

The Grand Tour
Attendant Keys
2Strata CIX Attendant Console 12/06
Attendant Keys
Numeric Keypad
PC KEY ATTENDANT KEY DESCRIPTION
Minus (–) Hold/Retrieve Hold or Retrieve a call
Plus (+) Answer
Transfer (Blind) Answer or Blind Transfer.
Enter Release
Transfer (Supv.) Release or Supervised Transfer.
Del Transfer to VM Voice Mail Transfer.
Del
Num
Lock
7
Home
89
Pg Up
Hold/
Retrieve
—
/
.
Answer
Transfer
(Blind)
+
Release
Transfer
(Supv.)
Enter
1
End
Ins
2
0
3
Pg Dn
DEF
MNO
WXY
ABC
JKL
TUV
GHI
PRS
456
Transfer
to VM
#
6204
Some keys have multiple
functions.
For example, press this
key to Answer a call.
Then, you can press this
key to Blind Transfer the
call.

The Grand Tour
Attendant Keys
Strata CIX Attendant Console 12/06 3
Special Function Keys
Special Attendant Keyboard stickers are available in beige (CTX-KL-ATCON-VA) and
black (CTX-BL-ATCO-VA).
PC KEY ATTENDANT KEY DESCRIPTION
INSERT Dial Brings up the dial menu (you can then use the
arrow keys to select a dialing option).
Pg Up Next Tab Navigation tool that starts with the Call List View, then moves from tab to tab. (See “Tabs” in the
Call Monitor View shown on page 5.)
Del Source Connects to the source party.
End Join/Split Joins calls in a conference call; splits three-way
conference.
Pg Dn Dest Connects to the destination party.
Dial
Insert Home
Next
Tab
Pg Up
Source
Del
Join/
Split
End
Dest
Pg Dn
6205

The Grand Tour
Attendant Keys
4Strata CIX Attendant Console 12/06
Function and Volume Keys
Note If you place all the key stickers on your keyboard, you will have some leftover
stickers. These are for frequently used features that you can program onto keys
F2~F10, such as Page, Call Pickup, Park, Park Page, and Door Unlock. See
“Feature Keys Tab” on page 46.
PC KEY ATTENDANT KEY DESCRIPTION
F1 Help Displays the help topic.
F11 Vol Up Increases the handset or the ringer volume.
F12 Vol Dn Decreases the handset or the ringer volume.
ARROW KEYS DESCRIPTION
Up Navigates upward to different entries.
Down Navigates downward to different entries.
Left Navigates to the left.
Right Navigates to the right.
Help
F1
Vol Up
F11
Vol Dn
F12
6310
Right
Left
Up
Down
6334

The Grand Tour
Views and Controls
Strata CIX Attendant Console 12/06 5
Views and Controls
The View Pane contains icons for Call Monitor, User Directory, Control Panel, and
Administration views. Clicking an icon activates the corresponding work area view.
Call Monitor View
This view is used for controlling calls. It lists all current calls and has a toolbar for easy
call control. The bottom portion of the screen has tabs for changing the lower window
to items important to the Attendant. (See the window shown below).
Menu Bar Info Bar
Toolbar Icons
Call List
Call Status
icons Call Attributes
(See Appendix
for definitions)
6594
View
Pane
Icons Notes about
the user
highlighted in
the Directory.
Call
Monitor
Tabs
Directory
Status Bar

The Grand Tour
Views and Controls
6Strata CIX Attendant Console 12/06
Menu Bar
The menu bar for the CIX Attendant consists of the Console, Call, Directory, Statistics,
Messages, View, and Help menus.
Toolbars
The toolbar contains icons for call handling (shown below). It is another option for
performing many of the keyboard or menu functions. The icon name appears when
you place your cursor over a icon.
Call Handling Toolbar Icons
Optional Toolbar Icons
The call monitor toolbar may also contain the following optional icons:
Dial
Dial drop-
down menu
Release
Answer
Consult Transfer
Blind
Transfer
Hold Join Voice Mail
Transfer
Source Destination
Split 6311
Paging
Park
Add New
User
Set Msg
Waiting
Pickup Door
Phone
Click arrows
for menu
options
Cancel Msg
Waiting Reconnect
Database
Backup
Log Files
6312
Unlock
Door

The Grand Tour
Views and Controls
Strata CIX Attendant Console 12/06 7
Call Statistics Toolbar Icons
Info Bar
The Info Bar is on the top of Call List View. The Info Bar displays the number of
incoming calls at the moment, LCD message and the last Park Orbit number.
Status Bar
This provides a quick overview of the console’s status settings on the bottom of your
screen. For more information, see “Status” on page 29.
ExportToExcel
Date or Date Range to
include in a statistics
report in the Excel
format.
Prints the call statistics for
a specific date or a range
of dates.
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2/20/06

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