Toshiba Satellite A500 Series User manual

Satellite/Satellite Pro/A500/A505/A507/dynabook Maintenance Manual
Toshiba Personal Computer
Satellite A500
(PSAPx)
Maintenance Manual
TOSHIBA CORPORATION
S/ No

ii Satellite/Satellite Pro/A500/A505/A507/dynabook Maintenance Manual
Copyright
© 2009 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual
cannot be reproduced in any form without the prior written permission of Toshiba. No patent
liability is assumed with respect to the use of the information contained herein.
Toshiba Satellite/Satellite Pro/A500/A505/A507/dynabook Maintenance Manual
First Edition May 2009
Disclaimer
The information presented in this manual has been reviewed and validated for accuracy. The
included set of instructions and descriptions are accurate for the Toshiba Satellite/Satellite
Pro/A500/A505/A507/dynabook at the time of this manual's production. However,
succeeding computers and manuals are subject to change without notice. Therefore, Toshiba
assumes no liability for damages incurred directly or indirectly from errors, omissions, or
discrepancies between any succeeding product and this manual.
Trademarks
Intel and Pentium are registered trademarks of Intel Corporation.
IBM, IBM PC/XT, PC/AT, PS/2 and OS/2 are registered trademarks of IBM Corporation.
Windows Vista home edition are registered trademarks of Microsoft Corporation.
Sound Blaster and Pro are trademarks of Creative Technology Ltd.
UNIX is a registered trademark of X/Open Company Ltd.
NetWare are registered trademarks of Novell, Inc.
All other properties are trademarks or registered trademarks of their respective holders.

Satellite/Satellite Pro/A500/A505/A507/dynabook Maintenance Manual iii
Preface
This maintenance manual describes how to perform hardware service maintenance for the
Toshiba Personal Computer Satellite/Satellite Pro/A500/A505/A507/dynabook, referred to as
Satellite/Satellite Pro/A500/A505/A507/dynabook in this manual.
The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.
SAFETY PRECAUTIONS
Four types of messages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.
DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury, if the safety instruction is not observed.
WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury, if the safety instruction is not observed.
CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage, if the safety instruction is not observed.
NOTE: “Note” contains general information that relates to your safe maintenance
service.
Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.
Be sure to fasten screws securely with the right screwdriver. If a screw is not fully
fastened, it could come loose, creating a danger of a short circuit, which could cause
overheating, smoke or fire.
If you replace the battery pack, RTC battery or backup battery, be sure to use only the
same model battery or an equivalent battery recommended by Toshiba. Installation of
the wrong battery can cause the battery to explode.

iv Satellite/Satellite Pro/A500/A505/A507/dynabook Maintenance Manual
The manual is divided into the following parts:
Chapter 1 Hardware Overview describes the Satellite / Satellite Pro / A500 /
A505 / A507 / dynabook system unit and each FRU.
Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve
FRU problems.
Chapter 3 Test and Diagnostics describes how to perform test and diagnostic
operations for maintenance service.
Chapter 4 Replacement Procedures describes the removal and replacement of the
FRUs.
Appendices The appendices describe the following:
Handling the LCD module
Board layout
Pin Assignments
Keyboard scan/character codes
Key layout

Satellite/Satellite Pro/A500/A505/A507/dynabook Maintenance Manual v
Conventions
This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.
Acronyms
On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:
Read Only Memory (ROM)
Keys
Keys are used in the text to describe many operations. The key top symbol as it appears on
the keyboard is printed in boldface type.
Key operation
Some operations require you to simultaneously use two or more keys. We identify such
operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause
(Break) means you must hold down Ctrl and at the same time press Pause (Break). If
three keys are used, hold down the first two and at the same time press the third.
User input
Text that you are instructed to type in is shown in the boldface type below:
DISKCOPY A: B:
The display
Text generated by the XXXXX that appears on its display is presented in the type face
below:
Format complete
System transferred

vi Satellite/Satellite Pro/A500/A505/A507/dynabook Maintenance Manual
Table of Contents
Chapter 1 Hardware Overview
1.1 Features................................................................................................................................5
1.2 System Unit Components ..................................................................................................13
1.3 2.5-inch HDD.....................................................................................................................19
1.4 Solid Status Drive (SSD)...................................................................................................20
1.5 DVD Super Multi (+-R Double Layer)..............................................................................21
1.6 Power Supply.....................................................................................................................22
1.7 Batteries .............................................................................................................................23
1.7.1 Main Battery...........................................................................................23
1.7.2 Battery Charging Control.......................................................................23
1.7.3 RTC Battery ...........................................................................................24
Chapter 2 Troubleshooting
2.1 Outline....................................................................................................................2-1
2.2 Basic Flowchart......................................................................................................2-2
2.3 Power Supply .........................................................................................................2-6
Procedure 1 Power Icon Check...........................................................................2-6
Procedure 2 Connection Check...........................................................................2-8
Procedure 3 Replacement Check........................................................................2-8
2.4 System Board .........................................................................................................2-9
Procedure 1 Message Check...............................................................................2-9
Procedure 2 Test Program Check .....................................................................2-10
Procedure 3 Replacement Check......................................................................2-10
2.5 HDD .....................................................................................................................2-11
Procedure 1 Message Check.............................................................................2-11
Procedure 2 Partition Check.............................................................................2-11
Procedure 3 Format Check................................................................................2-12
Procedure 4 Test Program Check .....................................................................2-13

Satellite/Satellite Pro/A500/A505/A507/dynabook Maintenance Manual vii
Procedure 5 Connector Check and Replacement Check...................................2-14
2.6 SSD.......................................................................................................................2-15
Procedure 1 Test Program Check .....................................................................2-16
Procedure 2 Connector Check and Replacement Check...................................2-17
2.7 Keyboard..............................................................................................................2-18
Procedure 1 Test Program Check ......................................................................2-18
Procedure 2 Connector Check and Replacement Check....................................2-18
2.8 Display .................................................................................................................2-19
Procedure 1 External Monitor Check ...............................................................2-19
Procedure 2 Test Program Check .....................................................................2-19
Procedure 3 Connector Check and Replacement Check...................................2-19
2.9 ODD (Optical Disk Drive)...................................................................................2-21
Procedure 1 ODD Cleaning Check...................................................................2-21
Procedure 2 Test Program Check .....................................................................2-21
Procedure 3 Connector Check and Replacement Check...................................2-21
2.10 LAN......................................................................................................................2-23
Procedure 1 Test Program Check .....................................................................2-23
Procedure 2 Connector Check and Replacement Check...................................2-23
2.11 Finger Print (Optional).........................................................................................2-24
Procedure 1 Test Program Check .....................................................................2-24
Procedure 2 Connector Check ..........................................................................2-24
2.12 Audio Test............................................................................................................2-25
Procedure 1 Test Program Check ......................................................................2-25
Procedure 2 Connector Check and Replacement Check....................................2-25
2.13 IEEE 1394 Test ....................................................................................................2-26
Procedure 1 Test Program Check .....................................................................2-26
Procedure 2 Connector Check ..........................................................................2-26
2.14 Cooling Module....................................................................................................2-27
Procedure 1 Test Program Check .....................................................................2-27
Procedure 2 Connector Check and Replacement Check...................................2-27

viii Satellite/Satellite Pro/A500/A505/A507/dynabook Maintenance Manual
Chapter 3 Diagnostic Programs
3.1 General.......................................................................................................................1
3.2 Quick Start..................................................................................................................3
3.2.1 Quick Test................................................................................................3
3.2.2 Customization Test...................................................................................3
3.2.3 Keyboard Layout test...............................................................................7
3.2.4 Hotkey Test..............................................................................................8
3.2.5 Audio Play Test........................................................................................8
3.2.6 Audio Record Test ...................................................................................9
3.2.7 DMI Read.................................................................................................9
3.2.8 DMI Write................................................................................................9
3.2.9 3D Sensor Test.......................................................................................11
3.2.10 System Information................................................................................17
3.2.11 View Logs ..............................................................................................18
3.2.12 Exit to Free DOS...................................................................................18
3.2.13 The Diagnostics Screen Explanation......................................................18
3.3 Options.....................................................................................................................22
3.3.1 Overview................................................................................................22
3.3.2 Batch Parameters Configuration ............................................................23
3.3.3 Item’s Parameters Configuration ...........................................................25
3.3.4 Load Batch Parameters...........................................................................26
3.3.5 Save Batch Parameters...........................................................................27
3.3.6 LOG Parameters Setting.........................................................................27
3.3.7 Specify LOG Viewer..............................................................................28
3.3.8 Display LOG File...................................................................................29
3.3.9 LOG Viewer...........................................................................................29
3.3.10 LOG File Sample ...................................................................................31
3.4 Subtests.....................................................................................................................32
3.5 System Test ..............................................................................................................35
3.6 Memory Test ............................................................................................................40
3.7 Storage......................................................................................................................46

Satellite/Satellite Pro/A500/A505/A507/dynabook Maintenance Manual ix
3.8 Video....................................................................................................................... 50
3.9 Communication (COMM)....................................................................................... 58
3.10 Peripheral ................................................................................................................ 59
3.11 Error Codes and description.................................................................................... 61
3.12 Quick Test Item List................................................................................................... i
Chapter 4 Replacement Procedures
4.1 General ...................................................................................................................4-1
Safety Precautions................................................................................................4-2
Before You Begin................................................................................................4-4
Disassembly Procedures ......................................................................................4-5
Assembly Procedures...........................................................................................4-5
Tools and Equipment...........................................................................................4-6
Screw Tightening Torque ....................................................................................4-6
Colors of Screw Shanks.......................................................................................4-7
Symbols of Screws on the Computer Body.........................................................4-7
Symbol examples.................................................................................................4-7
4.2 Battery Pack/PC card/Bridge Media......................................................................4-8
4.2.1 Battery Pack................................................................................................4-8
Removing the Battery Pack .................................................................................4-8
Installing the Battery Pack...................................................................................4-9
4.2.2 PC card......................................................................................................4-10
Removing the PC card.......................................................................................4-10
Installing the PC card.........................................................................................4-11
4.2.3 Bridge Media ............................................................................................4-12
Removing the Bridge Media..............................................................................4-12
Installing the Bridge Media ...............................................................................4-13
4.3 Memory Module...................................................................................................4-14
Removing the Memory Module.........................................................................4-14
Installing the Memory Module..........................................................................4-15
4.4 HDD .....................................................................................................................4-16

x Satellite/Satellite Pro/A500/A505/A507/dynabook Maintenance Manual
Removing the HDD ........................................................................................... 4-16
Installing the HDD.............................................................................................4-18
4.5 ODD Bay Module ................................................................................................4-19
Removing the ODD Bay Module ......................................................................4-19
Installing the ODD Bay Module........................................................................4-20
Disassembling the ODD Drive ..........................................................................4-21
Assembling the ODD Drive...............................................................................4-21
4.6 Keyboard..............................................................................................................4-22
Removing the Keyboard....................................................................................4-22
Installing the Keyboard......................................................................................4-23
4.7 Wireless LAN Card..............................................................................................4-24
Removing the Wireless LAN Card....................................................................4-24
Installing the Wireless LAN Card .....................................................................4-25
4.8 Top Cover .................................................................................................................4-26
Removing the Top Cover...................................................................................4-26
Installing the Top Cover....................................................................................4-27
4.9 MDC Module .......................................................................................................4-28
Removing the MDC Module .............................................................................4-28
Installing the MDC Module...............................................................................4-29
4.10 FM module...........................................................................................................4-30
Removing the FM module.................................................................................4-30
Installing the FM module...................................................................................4-31
4.11 Bluetooth module.................................................................................................4-32
Removing the Bluetooth module.......................................................................4-32
Installing the Bluetooth module.........................................................................4-33
4.12 Speakers ...............................................................................................................4-34
Removing the Speakers......................................................................................4-34
Installing the Speakers.......................................................................................4-35
4.13 Display Assembly ................................................................................................4-36
Removing the Display Assembly.......................................................................4-36
Installing the Display Assembly........................................................................4-37
4.14 AC-IN cable, RJ11(or FM) cable and USB cable................................................4-38

Satellite/Satellite Pro/A500/A505/A507/dynabook Maintenance Manual xi
Removing the AC-IN cable, RJ11(or FM) cable and USB cable......................4-38
Installing the AC-IN cable, RJ11(or FM) cable and USB cable .......................4-39
4.15 LED Board ...........................................................................................................4-40
Removing the LED Board .................................................................................4-40
Installing the LED Board...................................................................................4-41
4.16 System Board .......................................................................................................4-42
Removing the System Board .............................................................................4-42
Installing the System Board...............................................................................4-44
4.17 VGA Board (for VGA Board Model) ..................................................................4-45
Removing the VGA Board (for VGA Board Model) ........................................4-45
Installing the VGA Board (for VGA Board Model)..........................................4-46
4.18 CPU Cooling Module and Fan.............................................................................4-47
Removing the CPU Cooling Module and Fan...................................................4-47
Installing the CPU Cooling Module and Fan.....................................................4-50
4.19 CPU......................................................................................................................4-51
Removing the CPU............................................................................................4-51
Installing the CPU..............................................................................................4-52
4.20 SSD.......................................................................................................................4-54
Removing the SSD.............................................................................................4-54
Installing the SSD..............................................................................................4-55
4.21 Slot ODD Module ................................................................................................4-56
Removing the Slot ODD Module ......................................................................4-56
Installing the Slot ODD Module........................................................................4-56
Disassembling the ODD Drive ..........................................................................4-57
Assembling the ODD Drive...............................................................................4-58
4.22 Display Mask........................................................................................................4-59
4.22.1 Open Display Mask.................................................................................4-59
Installing the Display Mask...............................................................................4-59
Removing the Display Mask..............................................................................4-60
4.22.2 Flat Display Mask...................................................................................4-61
Installing the Flat Display Mask........................................................................4-61
Removing the Flat Display Mask ......................................................................4-62

xii Satellite/Satellite Pro/A500/A505/A507/dynabook Maintenance Manual
4.23 FL Inverter Board.................................................................................................4-63
Removing the FL Inverter Board.......................................................................4-63
Installing the FL Inverter Board ........................................................................4-64
4.24 LCD Module ........................................................................................................ 4-65
4.24.1 Open LCD module..................................................................................4-65
Removing the Open LCD module .....................................................................4-65
Installing the Open LCD module.......................................................................4-67
4.24.2 Flat LCD module ....................................................................................4-68
Removing the Flat LCD module........................................................................ 4-68
Installing the Flat LCD module.........................................................................4-70
4.25 CCD Board and MIC............................................................................................ 4-71
Removing the CCD Board and MIC..................................................................4-71
Installing the CCD Board and MIC...................................................................4-72
4.26 Power Board, Switch Board and Logo LED Board .............................................4-73
Removing the Power Board, Switch Board and Logo LED Board ...................4-73
Installing the Power Board, Switch Board and Logo LED Board.....................4-74
4.27 Button Board........................................................................................................4-75
Removing the Button Board ..............................................................................4-75
Installing the Button Board................................................................................4-76

Satellite/Satellite Pro/A500/A505/A507/dynabook Maintenance Manual xiii
Appendices
Appendix A Handling the LCD Module ........................................................................... A-1
Appendix B Board Layout ................................................................................................ B-1
Appendix C Pin Assignments............................................................................................ C-1
Appendix D Keyboard Scan/Character Codes .................................................................. D-1
Appendix E Key Layout.....................................................................................................E-1

Chapter 1
Hardware Overview

1 Hardware Overview
ii Satellite/Satellite Pro/A500/A505/A507/dynabook Maintenance Manual

1 Hardware Overview
Satellite/Satellite Pro/A500/A505/A507/dynabook Maintenance Manual iii
Chapter 1 Contents
1.1 Features............................................................................................................................... 5
1.2 System Unit Components ................................................................................................. 13
1.3 2.5-inch HDD.................................................................................................................... 19
1.4 Solid Status Drive (SSD).................................................................................................. 20
1.5 DVD Super Multi (+-R Double Layer)............................................................................. 21
1.6 Power Supply.................................................................................................................... 22
1.7 Batteries ............................................................................................................................ 23
1.7.1 Main Battery.......................................................................................... 23
1.7.2 Battery Charging Control...................................................................... 23
1.7.3 RTC Battery .......................................................................................... 24

1 Hardware Overview
iv Satellite/Satellite Pro/A500/A505/A507/dynabook Maintenance Manual
Figures
Figure 1-1 ID Parts Description Placement.............................................................................10
Figure 1-2 Computer Block Diagram......................................................................................11
Figure 1-3 System Board Configurations................................................................................12
Figure 1-4 System Unit Block Diagram..................................................................................13
Figure 1-5 SATA HDD ...........................................................................................................19
Figure 1-6 Solid Status Drive..................................................................................................20
Figure 1-7 DVD Super Multi Drive ........................................................................................21
Tables
Table 1-1 HDD Specifications ................................................................................................19
Table 1-2 DVD Super Multi Drive Specifications..................................................................21
Table 1-3 Battery Specifications.............................................................................................23
Table 1-4 Quick/Normal Charging Time................................................................................24

1.1 Features 1 Hardware Overview
Satellite/Satellite Pro/A500/A505/A507/dynabook Maintenance Manual 5
1.1 Features
Toshiba Satellite A500/A505/A507/Satellite Pro A500/A505/A507 is a full size notebook PC
based on the mobile Intel Core2 Duo, Dual Core or Celeron Processor, providing high-speed
processing capabilities and advanced features. The computer employs a Lithium Ion battery that
allows it to be battery-operated for a longer period of time. The display uses 16.0-inch WXGA
HD/FHD LCD panel, at a resolution of 1368x768 or 1920x1080 pixels. The Micro-FCPGA
Socket supports BTO/CTO for the CPU so that the system can be designed to suit your needs.
The computer has the following features:
Processor
CPU is mobile Intel Core2 Duo, Dual Core or Celeron Processor:
Core2 Duo Processor (800MHz FSB)
T6500(2.10G) Hz
Core2 Duo Processor (1066MHz FSB)
P7350(2.00G) / P8700(2.53G) /
T9600(2.80G) Hz
Dual Core Processor (800MHz FSB)
T4200(2.00G) / T4300(2.10G) Hz
Celeron Processor (800MHz FSB)
900(2.20G) Hz
Host Bridge System Controller
System Controller: Intel Cantiga GM45/GL40/PM45 + ICH9M.
Graphics
Intel GM45/GL40 integrated graphics or GM45/PM45 with AMD M92XT/M96 /
nVIDIA N10M/N10P graphics.

1 Hardware Overview 1.1 Features
6 Satellite/Satellite Pro/A500/A505/A507/dynabook Maintenance Manual
Memory
The computer has two SO-DIMM slots, which come standard with DDRII-800MHz
module. It supports PC2-6400 and uses SO-DIMMs (DDRII SDRAM) driven at 1.8V,
accepting BTO/CTO for your memory requirements. It can incorporate up to 8.0GB for
GM45/PM45 and 4.0GB for GL40 of main memory.
Using the following sizes of memory modules:
y1024 MB (128M×64) / 800MHz
y2048 MB (256M×64) / 800MHz
y4096 MB (512M×64) / 800MHz
Hard Disk Drive (HDD)
The computer accommodates 2.5-inch 9.5mm height Serial ATA HDD with following
storage capacities:
y160 GB (9.5mm thick) SATA (5,400rpm)
y250 GB (9.5mm thick) SATA (5,400rpm)
y320 GB (9.5mm thick) SATA (5,400rpm/7,200rpm)
y400 GB (9.5mm thick) SATA (5,400rpm)
y500 GB (9.5mm thick) SATA (5,400rpm)
Solid State Drive (SSD)
The computer accommodates 1.8-inch Serial ATA SSD with following storage capacity:
y64 GB SATA
ODD
The computer accommodates a fixed 12.7mm ODD with one of following types:
yTray Type DVD Super Multi +-R Double Layer drive
yTray Type DVD Super Multi +-R Double Layer with Label Flash™drive
ySlot Loading Type DVD Super Multi +-R Double Layer drive
ySlot Loading Type DVD Super Multi +-R Double Layer with Label Flash™drive
Display

1.1 Features 1 Hardware Overview
Satellite/Satellite Pro/A500/A505/A507/dynabook Maintenance Manual 7
LCD displays come in the following types at resolution 1368x768 or 1920x1080:
y16.0” WXGA HD 1368x768 CSV 1-Lamp display
y16.0” WXGA FHD 1920x1080 CSV 1-Lamp display
y16.0” WXGA HD 1368x768 CSV LED display
Internal Modem (BTO)
The computer contains a MDC, enabling data and fax communication. It supports ITU-
T V.90 (for rest countries) / V.92 (America, Canada, UK, Germany & France). The
transfer rates are 56Kbps for data reception, 33.6Kbps for data transmission and
14,400bps for fax transmission. Note, however, that the actual speed depends on the line
quality. The RJ11 modem jack is used to accommodate a telephone line.
On-Board LAN (BTO)
The internal LAN supports 10/100Mbit or 1Gbit Ethernet, enabling connection to a LAN
at up to 1Gbps. It supports Wake-up on LAN from S3/S4/S5 and PXE boot support.
This internal LAN has RJ45 jack to directly accommodate a LAN cable, and there is
signal reception LED on RJ45 jack.
Wireless LAN (BTO)
The internal Mini Card slot supports IEEE802.11agn (MOW) / IEEE802.11agn (JPN) /
IEEE802.11bg (WW) / IEEE802.11bgn (WW) cards. The Antenna has two or three
wires dual band antenna support for BTO.
Sound System
Realtek ALC272 integrated audio controller supports multimedia. The sound system
contains the following:
yStereo speakers
yHeadphone / SPDIF combo jack
yInternal microphone
yExternal microphone jack
Keyboard
30 kinds’ countries keyboard, which is Toshiba A4 with numeric keypad glossy flat one.