Toshiba Satellite P500 User manual

Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Toshiba Personal Computer
Satellite P500/Pro500
Maintenance Manual
TOSHIBA CORPORATION
File Number 960-Q08

Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Copyright
© 2003 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual
cannot be reproduced in any form without the prior written permission of Toshiba. No patent
liability is assumed with respect to the use of the information contained herein.
Toshiba Personal Computer Silvis-10M10MG-10AR+10ARG Maintenance Manual
First edition Mar. 2009
Disclaimer
The information presented in this manual has been reviewed and validated for accuracy. The
included set of instructions and descriptions are accurate for the Silvis-10M10MG-10AR+10ARG
Series at the time of this manual's production. However, succeeding computers and manuals
are subject to change without notice. Therefore, Toshiba assumes no liability for damages
incurred directly or indirectly from errors, omissions, or discrepancies between any
succeeding product and this manual.
Trademarks
Intel, Intel SpeedStep, Pentium and Celeron are trademarks or registered trademarks of Intel
Corporation or its subsidiaries in the United States and other countries/regions.
Windows and Microsoft are registered trademarks of Microsoft Corporation.
Photo CD is a trademark of Eastman Kodak.
i Link is a trademark of Sony Corporation.
TruSurround XT, Trubass, Dialog Clarity, SRS and (•)symbol are trademarks of SRS Labs,
Inc.
TruSurround XT technology is in corporated under license from SRS Labs, Inc.
Other trademarks and registered trademarks not listed above may be used in this manual.

Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Preface
This maintenance manual describes how to perform hardware service maintenance for the
Toshiba Personal Computer Silvis-10M10MG-10AR+10ARG Series.
The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.
SAFETY PRECAUTIONS
Four types of messages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.
DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury, if the safety instruction is not observed.
WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury, if the safety instruction is not observed.
CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage, if the safety instruction is not observed.
NOTE: “Note” contains general information that relates to your safe maintenance
service.
Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.
Be sure to fasten screws securely with the right screwdriver. If a screw is not fully
fastened, it could come loose, creating a danger of a short circuit, which could cause
overheating, smoke or fire.
If you replace the battery pack or RTC battery, be sure to use only the same model
battery or an equivalent battery recommended by Toshiba. Installation of the wrong
battery can cause the battery to explode.

Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
The manual is divided into the following parts:
Chapter 1 Hardware Overview describes the Satellite P500 system unit and each
FRU.
Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve
FRU problems.
Chapter 3 Test and Diagnostics describes how to perform test and diagnostic
operations for maintenance service.
Chapter 4 Replacement Procedures describes the removal and replacement of the
FRUs.
Appendices The appendices describe the following:
Handling the LCD Module
Board layout
Pin assignments
Keyboard scan/character codes
Key layout
Wiring diagrams
BIOS Rewrite Procedures
EC/KBC Rewrite Procedures
Reliability

Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Conventions
This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.
Acronyms
On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:
Read Only Memory (ROM)
Keys
Keys are used in the text to describe many operations. The key top symbol as it appears on
the keyboard is printed in boldface type.
Key operation
Some operations require you to simultaneously use two or more keys. We identify such
operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause
(Break) means you must hold down Ctrl and at the same time press Pause (Break). If
three keys are used, hold down the first two and at the same time press the third.
User input
Text that you are instructed to type in is shown in the boldface type below:
DISKCOPY A: B:
The display
Text generated by the computer that appears on its display is presented in the typeface
below:
Format complete
System transferred

Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Table of Contents
Chapter 1 Hardware Overview
1.1 Features..........................................................................................................................1
1.2 System Block Diagram..................................................................................................5
1.3 2.5-inch Hard Disk Drive...............................................................................................9
1.4 Optical Drive................................................................................................................13
1.5 Keyboard......................................................................................................................19
1.6 TFT Color Display.......................................................................................................20
1.6.1 LCD Module With CCFL Backlight.............................................................20
1.6.2 CCFL Inverter Board....................................................................................22
1.7 Power Supply...............................................................................................................23
1.8 Batteries .......................................................................................................................24
1.8.1 Main Battery .................................................................................................26
1.8.2 Battery Charging Control..............................................................................27
1.8.3 RTC battery...................................................................................................28
1.9 AC Adapter ..................................................................................................................29

Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Chapter 2 Troubleshooting Procedures
2.1 Troubleshooting............................................................................................................ 1
2.2 Troubleshooting Flowchart........................................................................................... 3
2.3 Power Supply Troubleshooting..................................................................................... 7
Procedure 1 Power Status Check .................................................................. 7
Procedure 2 Connection Check..................................................................... 9
Procedure 3 Charging Check ........................................................................ 9
Procedure 4 Replacement Check ................................................................ 10
2.4 System Board Troubleshooting................................................................................... 11
Procedure 1 Message Check ....................................................................... 12
Procedure 2 Debugging Port Check............................................................ 14
Procedure 3 Diagnostic Test Program Execution Check............................ 19
Procedure 4 Replacement Check ................................................................ 19
2.5 USB FDD Troubleshooting ........................................................................................ 20
Procedure 1 FDD Head Cleaning Check .................................................... 20
Procedure 2 Diagnostic Test Program Execution Check............................ 21
Procedure 3 Connector Check and Replacement Check............................. 22
2.6 2.5” HDD Troubleshooting......................................................................................... 24
Procedure 1 Partition Check........................................................................ 24
Procedure 2 Message Check ....................................................................... 25
Procedure 3 Format Check.......................................................................... 26
Procedure 4 Diagnostic Test Program Execution Check............................ 27
Procedure 5 Connector Check and Replacement Check............................. 28
2.7 Keyboard Troubleshooting ......................................................................................... 29
Procedure 1 Diagnostic Test Program Execution Check............................ 29
Procedure 2 Connector Check and Replacement Check............................. 30
2.8 Touch pad Troubleshooting........................................................................................ 31
Procedure 1 Diagnostic Test Program Execution Check............................ 31
Procedure 2 Connector Check and Replacement Check............................. 32

Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
2.9 Display Troubleshooting..............................................................................................33
Procedure 1 External Monitor Check...........................................................33
Procedure 2 Diagnostic Test Program Execution Check.............................33
Procedure 3 Connector and Cable Check ....................................................34
Procedure 4 Replacement Check .................................................................35
2.10 Optical Disk Drive Troubleshooting............................................................................36
Procedure 1 Diagnostic Test Program Execution Check.............................36
Procedure 2 Connector Check and Replacement Check..............................36
2.11 Modem Troubleshooting..............................................................................................38
Procedure 1 Diagnostic Test Program Execution Check.............................38
Procedure 2 Connector Check and Replacement Check..............................38
2.12 LAN Troubleshooting..................................................................................................40
Procedure 1 Diagnostic Test Program Execution Check.............................40
Procedure 2 Connector Check and Replacement Check..............................40
2.13 Wireless LAN Troubleshooting...................................................................................41
Procedure 1 Transmitting-Receiving Check................................................41
Procedure 2 Antennas' Connection Check...................................................42
Procedure 3 Replacement Check .................................................................43
2.14 Sound Troubleshooting................................................................................................44
Procedure 1 Connector Check......................................................................44
Procedure 2 Replacement Check .................................................................45
2.15 Fingerprint Troubleshooting........................................................................................46
Procedure 1 Diagnostic Test Program Execution Check.............................46
Procedure 2 Connector Check and Replacement Check.............................46
2.16 Bluetooth Troubleshooting..........................................................................................47
Procedure 1 Connector Check and Replacement Check.............................47

Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Chapter 3 Diagnostic Programs
3.1 Tests and Diagnostics Software Overview................................................................3-3
3.2 Executing the Diagnostic Test...................................................................................3-4
3.3 Subtest names.............................................................................................................3-8
3.4 System Test..............................................................................................................3-11
3.5 Memory Test............................................................................................................3-18
3.6 Keyboard Test..........................................................................................................3-22
3.7 Display Test.............................................................................................................3-25
3.8 Floppy Disk Test......................................................................................................3-40
3.9 Hard Disk Test.........................................................................................................3-42
3.10 Real Time Clock Test ..............................................................................................3-45
3.11 Cache Memory Test.................................................................................................3-47
3.12 High Resolution Display Test..................................................................................3-49
3.13 Multimedia Test.......................................................................................................3-55
3.14 MEMORY2 Test......................................................................................................3-56
3.15 Error Codes and Error Status Names.......................................................................3-58
3.16 Running Test............................................................................................................3-60
3.17 DMI INFOEMATION.............................................................................................3-61
3.17.1 Check DMI Information ..........................................................................................3-61
3.17.2 Write DMI Information............................................................................................3-61
3.18 Log Utilities.............................................................................................................3-63
3.18.1 Operations................................................................................................................3-63
3.19 System Configuration ..............................................................................................3-65
3.20 Running Test Edit Item............................................................................................3-66
3.20.1 Function Description................................................................................................3-66
3.20.2 Operation Description..............................................................................................3-66
3.21 Common Tests and Operation .................................................................................3-68
3.21.1 How to operate a window........................................................................................3-68
3.21.2 How to Stop the Test Program.................................................................................3-68

Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
3.21.3 Test Status Screen.................................................................................................... 3-68
3.21.4 Test Stop Display.....................................................................................................3-70
3.21.5 How to enter data.....................................................................................................3-70

Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Chapter 4 Replacement Procedures
4.1 Overview....................................................................................................................4-1
Safety Precautions................................................................................................4-2
Before You Begin................................................................................................4-3
Disassembly Procedure........................................................................................4-4
Assembly Procedure ............................................................................................4-5
Tools and Equipment...........................................................................................4-5
Screw Tightening Torque ....................................................................................4-6
Grip Color............................................................................................................4-6
Screw Notation.....................................................................................................4-7
4.2 Battery pack...............................................................................................................4-8
4.3 PC card.....................................................................................................................4-10
4.4 HDD(MAIN HDD)..................................................................................................4-12
4.5 Optical disk drive.....................................................................................................4-16
4.6 Slot in optical disk drive..........................................................................................4-18
4.7 HDD(SECOND HDD)............................................................................................4-21
4.8 Memory module.......................................................................................................4-25
4.9 Keyboard..................................................................................................................4-28
4.10 Wireless LAN card ..................................................................................................4-31
4.11 Display assembly.....................................................................................................4-34
4.12 Cover assembly........................................................................................................4-39
4.13 Touch pad.................................................................................................................4-43
4.14 USB board ................................................................................................................4-46
4.15 System board............................................................................................................4-47
4.16 CPU..........................................................................................................................4-49
4.17 LCD unit / FL inverter.............................................................................................4-53
4.18 Application for thermal pad and grease on CPU, North Bridge, and VGA
Board………………………………………………………………………….........4-
58

Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Appendices
Appendix A Handling the LCD Module ........................................................................... A-1
Appendix B Board Layout .................................................................................................B-1
Appendix C Pin Assignments.............................................................................................C-1
Appendix D Keyboard Scan/Character Codes .................................................................. D-1
Appendix E Key Layout.....................................................................................................E-1
Appendix F Wiring Diagrams............................................................................................F-1
Appendix G BIOS Rewrite Procedures.............................................................................G-1
Appendix H EC/KBC Rewrite Procedures........................................................................ H-1
Appendix I Reliability........................................................................................................I-1

Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)

Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
Chapter 1
Hardware Overview

Chapter 1 Hardware Overview
Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
ii
1 Hardware Overview

Hardware Overview Chapter 1
Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
iii
Chapter 1 Contents
1.1 Features..........................................................................................................................1
1.2 System Block Diagram..................................................................................................5
1.3 2.5-inch Hard Disk Drive...............................................................................................8
1.4 Optical Drive................................................................................................................12
1.5 Keyboard......................................................................................................................18
1.6 TFT Color Display.......................................................................................................19
1.6.1 LCD Module With CCFL Backlight......................................................19
1.6.2 CCFL Inverter Board .............................................................................21
1.7 Power Supply...............................................................................................................22
1.8 Batteries .......................................................................................................................23
1.8.1 Main Battery...........................................................................................23
1.8.2 Battery Charging Control.......................................................................24
1.8.3 RTC battery............................................................................................25
1.9 AC Adapter ..................................................................................................................26

Chapter 1 Hardware Overview
Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
iv
Figures
Figure 1-1 Front of the computer.........................................................................................4
Figure 1-2 System block diagram for AMD platform.........................................................5
Figure 1-3 2.5-inch HDD Disk Drive..................................................................................8
Figure 1-4 DVD Super Muti drive.....................................................................................12
Figure 1-5 Keyboard for US Style.....................................................................................18
Figure 1-6 Keyboard for UK Style....................................................................................18
Figure 1-7 SAMSUNG LCD Module................................................................................19
Tables
Table 1-1 2.5-inch HDD dimensions .................................................................................8
Table 1-2 2.5-inch HDD dimensions .................................................................................9
Table 1-3 2.5-inch HDD specifications............................................................................10
Table 1-4 DVD Super Multi drive outline dimensions....................................................13
Table 1-5 HLDS DVD Super Multi drive specifications.................................................14
Table 1-6 Pioneer DVD Super Multi drivespecifications................................................15
Table 1-7 PanasonicDVD Super Multi drive specifications...........................................16
Table 1-8 TSST DVD Super Multi drive specifications..................................................17
Table 1-9 LCD module specifications..............................................................................20
Table 1-10 FL inverter board specifications ......................................................................21
Table 1-11 PUMA Power supply output rating.................................................................22
Table 1-12 Battery specifications.......................................................................................23
Table 1-13 Time required for charges of main battery ......................................................24
Table 1-14 Data preservation time.....................................................................................24
Table 1-15 Time required for charges of RTC battery.......................................................25
Table 1-16 AC adapter specifications................................................................................26

Chapter 1 Hardware Overview
Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
1
1.1 Features
The Satellite P500D (AMD Platform) features are listed below.
Microprocessor
It supports processors as follows
AMD Turion™ Ultra Dual-Core Mobile Processor
ZM80 2.1GHz (TMZM80DAM23GG)
ZM82 2.2GHz (TMZM82DAM23GG)
ZM84 2.3GHz (TMZM84DAM23GG)
Memory
Two DDRII SO-DIMM (800MHz specification compliant) used and be up to 4GB
which can be upgraded through Memory Module Slot. Maximum upgradeable system
memory may depend on the model
VRAM
Shared with System RAM for Intel GM45, PM45。
HDD
5400RPM: 250GB, 320GB, 400GB,500GB, internal drives. 2.5 inch x 9.5mm height.
USB FDD (Option)
Toshiba external USB FDD for option
Display
LCD
18-inch, 1,440 (H) x 900 (V) WXGA+ 262,144 colors + CCFL, High-brightness,
amorphous silicon TFT color display.
CRT

Chapter 1 Hardware Overview
Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
2
Supported via a RGB connector.
Keyboard
Toshiba keyboard module has (104/105/109 keys) with three LEDs design, Support
Windows keys & Application keys. Multi-langue support.
New Dummy card slot
The new card slot (dummy card) accommodates one 5mm Type II card. The slot
support 16-bit PC cards.
Optical devices
A DVD Super Multi drive is equipped.
Battery
The RTC battery is equipped inside the computer.
It is good with no external power source for 1month on average.
The main battery is a detachable lithium ion battery.
6 cell Li-Ion 10.8v/4000mAh
9 cell Li-Ion 10.8v/6000mAh
12 cell Li-Ion 10.8v/8000mAh
USB (Universal Serial Bus)
4USB ports are provided. The ports comply with the USB2.0 standard, which enable
data transfer speeds 40 times faster than USB1.1 standard. USB1.1 is also supported.
ESATA
One ESATA port is equipped.
Sound system
Internal stereo speaker, Internal MIC (Option) external monaural microphone
connector, stereo headphone connector.
Wireless LAN

Chapter 1 Hardware Overview
Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
3
The wireless LAN is equipped on the mini card slot.
LAN/MODEM
Connectors for LAN and Modem are separately mounted.
1394
One 1394 port is equipped.
Multiple Digital Media Card Slot
XD/MS/MS pro/SD/MMC are supported
Bluetooth
USB Bluetooth Module standard Ver 2.1 & EDR(Enhanced Data Rate) equipped
Security
Kensington Lock,
Fingerprint –Enhanced Lock is also equipped.
HDD Password
3D Accelerometer for HDD