Touchstone Whisper Lift II User manual

Whisper Lift II Owner’s Manual

Whisper Lift II
www.touchstonehomeproducts.com
800.215.1990
Version: 20191018
2
Table of Contents
Contents
Lift Features.............................................................................................................................................................. 3
Safety............................................................................................................................................................................ 4
IMPORTANT SAFETY and PRE-INSTALLATION INSTRUCTIONS................................................................ 4
Lift Components & TV Installation Hardware........................................................................................................ 5
Components .............................................................................................................................................................. 5
Hardware................................................................................................................................................................... 5
Tools ......................................................................................................................................................................... 5
Assembling Your Whisper Lift II.............................................................................................................................. 6
Adjusting Lift Mounting Supports............................................................................................................................ 6
Installing Crossbrackets on TV Lift.......................................................................................................................... 7
Fasten Lift To Cabinet.............................................................................................................................................. 9
Setup and Operating the Whisper Lift II............................................................................................................... 10
Connect Lift Control Box and Power Supply......................................................................................................... 10
Installing Control Box......................................................................................................................................... 10
Attach Lift Cable To Control Box...................................................................................................................... 10
Installing Wired Remote..................................................................................................................................... 10
Installing Power Supply Cable............................................................................................................................ 11
Operating the Whisper Lift II ................................................................................................................................. 11
Initializing the Whisper Lift II............................................................................................................................ 11
Operating the Wireless Remote.......................................................................................................................... 12
Operating the Wired Remote.............................................................................................................................. 12
Pairing Wireless Remote to Lift ......................................................................................................................... 13
Mounting and Installing the TV.............................................................................................................................. 14
Attaching TV Mounting Brackets to Flat Panel TV............................................................................................... 14
Installing TV on Lift............................................................................................................................................... 16
Installing Locking Brackets on Whisper Lift II TV Lift......................................................................................... 17
Optional Accessories................................................................................................................................................. 20
Add-On Component Shelf (optional)...................................................................................................................... 20
IR Repeater Kit (optional) ...................................................................................................................................... 26
Technical Support..................................................................................................................................................... 27
Warranty ................................................................................................................................................................... 27

Whisper Lift II
www.touchstonehomeproducts.com
800.215.1990
Version: 20191018
3
About Your Touchstone Whisper Lift II TV Lift
Congratulations on the purchase of your Touchstone Whisper Lift II TV lift. Touchstone Home Products takes
pride in the quality craftsmanship and smooth functionality of our TV lift mechanism. Please take a few minutes to
learn about the features of your TV lift to ensure you get the optimum use and performance from your new
purchase.
Lift Features
- Durable steel construction with 24v motor for smooth, quiet and reliable operation
- Lift cycle fully raises or lowers in approximately 30 seconds.
- Universal quick connect installation takes just minutes. Includes hardware kit with bolts for mounting TV.
- 3-way adjustable mounting system to ensure that the Whisper Lift II is compatible with almost all flat panel TVs
in the market today.
- Modular design –all components can be easily replaced in just minutes
- Optional component shelf
- 5 year worry-free warranty

Whisper Lift II
www.touchstonehomeproducts.com
800.215.1990
Version: 20191018
4
Safety
Mounting your flat screen TV to the Touchstone Whisper Lift II TV lift is fast and easy. Operating your lift is very
straightforward. However, to avoid the risk of personal injury and to ensure optimum performance of your TV lift
mechanism, please pay particular attention to the warnings and safety notices throughout this manual.
IMPORTANT SAFETY and PRE-INSTALLATION INSTRUCTIONS
1. Please adhere to the proper installation procedure as detailed in the installation instructions.
2. Safety precaution measures must be practiced at all times during installation of this product.
3. The entire installation instructions should be fully read and understood before beginning installation.
4. At least two people should be available to lift the TV onto the lift mechanism. Please take care when
handling your flat screen TV, as injury and damage can result from dropping or mishandling of the TV.
5. Plasma screen TVs should remain upright at all times. Never place the screen face down on the floor. This
could cause damage to the TV.
6. The stand on your flat screen TV is removable! Please remove the stand prior to installing the TV on the
lift mechanism. Consult your TV’s owner’s manual for instructions for removing the stand.
7. Carefully measure all dimensions of your LCD, PLASMA, or LED TV before proceeding. Then consult the
Mounting and Installing the TV section of this manual for maximum TV size.
IMPORTANT!: After installing your TV, you may find there is room in the bottom of the cabinet to install
a small cable/satellite TV box. Carefully inspect the space between the bottom of the TV and the bottom of
the cabinet to see if your component will fit in the bottom of the cabinet. Consult the Mounting and
Installing the TV section of this manual for more information.
8. All cords connecting components to the TV should be a minimum of 72” (6 feet) in length when installing
components inside of a cabinet or a minimum of 144” (12 feet) in length when installing components
outside of cabinet (length of cable will depend on placement of your component).
9. WARNING!: TV lift mechanism contains moving parts. Please keep hands, arms, and fingers away from
the lift and cabinet lid opening when the lift is in motion. Cables should be wire-tied or secured neatly so
lift does not contact them during operation. Also, keep all components away from the lift mechanism.
Contact Touchstone Customer Service at 1-800-215-1990 with any questions regarding the operation of your Whisper Lift
II TV Lift. We are also available on the web at www.touchstonehomeproducts.com

Whisper Lift II
www.touchstonehomeproducts.com
800.215.1990
Version: 20191018
5
Lift Components & TV Installation Hardware
Components
Hardware
- TV Mounting Screws
-> Please consult your TV manufacturer for the size and length of the mounting screw for your TV.
Included is a basic set of mounting screws that accommodates most LCD/Plasma TVs. Depending on your
television, the screws included in the kit may not fit your television. If that is the case, these screws can be
purchased at most hardware/home improvement stores.
Tools
In order to assemble the Whisper Lift II, you will need the following tools:
- Philips-head screwdriver
- size 4 metric hex wrench
- size 5 metric hex wrench
- adjustable wrench or size 4 and size 5 metric socket wrench

Whisper Lift II
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Version: 20191018
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Assembling Your Whisper Lift II
Adjusting Lift Mounting Supports
Tools Needed:
- adjustable wrench
Instructions:
The Whisper Lift II ships with 2 mounting brackets pre-installed on the back of the lift as shown in the picture
below:
Typically, these brackets do not require any adjusting by the customer. Should you need to adjust these brackets to
level the lift, loosen the nuts holding the bracket to the lift and move the bracket accordingly.
Once adjusted, the lift is ready for installation.

Whisper Lift II
www.touchstonehomeproducts.com
800.215.1990
Version: 20191018
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Installing Crossbrackets on TV Lift
Tools Needed:
- adjustable wrench
- size 5 metric hex wrench
Parts Needed During This Step:
- TV Lift
- 2 cross brackets
- 4 large hex screws- size 5
- 4 large lock nuts
Instructions:
1. Gather the 2 long crossbrackets, 4 large hex screws, and 4 large lock nuts.
Note: The 4 large hex screws and 4 large lock nuts will be attached to the lift.
2. Mount the top crossbracket in the 6th set of holes from the top of the lift. Use 2 large hex screws and 2 lock nuts
to secure the crossbracket to the lift.

Whisper Lift II
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Installing Crossbrackets on TV Lift –cont
3. Mount the bottom crossbracket 7 holes down from the top crossbracket. Use the remaining 2 large hex screws
and 2 lock nuts to secure the crossbracket to the lift.
**NOTE: Make sure that the brackets are secured tightly to the lift prior to operation.

Whisper Lift II
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Version: 20191018
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Fasten Lift To Cabinet
Parts Needed:
The Whisper Lift II TV Lift has 8 mount points (2 on the back of the lift and 6 on the floor). Use the rear 2 mount
points and at least 4 of the 6 floor mount points to mount the lift in your cabinet.
Instructions:
1. Open cabinet lid and place lift in cabinet.
2. Align lift with mounting holes on floor and back wall of cabinet (fig A)
3. Using the wood screws (not provided), attach the lift to the cabinet, making sure the screws are tight and secure
the lift.

Whisper Lift II
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800.215.1990
Version: 20191018
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Setup and Operating the Whisper Lift II
Connect Lift Control Box and Power Supply
Once you have installed your lift in the cabinet, it is time to connect the lift control box and power supply.
Parts Needed During This Step:
- Control box
- Power supply
- Wired remote
Installing Control Box
1. Remove the backing from the Velcro on the back of the
control box.
2. Place control box on the floor or back wall of the cabinet,
where it is easily accessible.
Attach Lift Cable To Control Box
1. Attach the lift cable to the MOTOR port on the control box.
Installing Wired Remote
1. Remove the backing from the Velcro attached to the wired remote.
2. Place the wired remote in a location of your choosing on the wall
on the inside of the cabinet.
3. Plug the cable for the wired remote into HAND CONTROL port in
the control box.
Whisper Lift II Control Box

Whisper Lift II
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800.215.1990
Version: 20191018
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Setup and Operating the Whisper Lift II –cont
Connect Lift Control Box and Power Supply –cont.
Installing Power Supply Cable
1. Remove the backing from the Velcro attached to the power supply.
2. Place the power supply in a location of your choosing in the bottom
of the cabinet.
3. Attach the cable from the power supply to the power port on the
control
box and plug the power cable into the wall outlet.
Operating the Whisper Lift II
The Whisper Lift II TV Lift can be controlled via the wired remote
control or the wireless remote control.
NOTE: Before operating the lift, the user must initialize the lift. Prior to running the initialization procedure,
please be sure that the area above the lift is clear of any items that may obstruct the movement of the lift.
Initializing the Whisper Lift II
Before operating the lift, the lift needs to be initialized. To initialize the lift, please follow the procedure listed
below:
1. Press and HOLD the UP and DOWN button on the wired remote control together at the same time until the red
light on the top of the control box starts to flash.
2. Release the UP and DOWN button and the indicator light on the top of the control box will flash 3 times and turn
off. The lift will go all the way to the bottom, back up the top and all the way down to the bottom again. The red
light on the control box will come back on when the initialization procedure is complete.
**Note: Do not proceed until this procedure is complete.
Press and HOLD both
UP and DOWN button
simultaneously.
Indicator
Light on
Control Box

Whisper Lift II
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800.215.1990
Version: 20191018
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Setup and Operating the Whisper Lift II - cont
Operating the Wireless Remote
The remote control for your Touchstone Whisper Lift II is controlled via radio frequency. You do not need to point
the remote control directly at the cabinet to operate the lift.
Operating the Wired Remote
A wired control is included with your Touchstone Whisper Lift II, which can be mounted inside of the cabinet and
control the lift should you misplace the wireless remote control.
When installing the wired remote in the cabinet, the DOWN arrow points toward the wire and the UP arrow points
away from the wire.
UP
DOWN

Whisper Lift II
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Version: 20191018
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Setup and Operating the Whisper Lift II –cont
Pairing Wireless Remote to Lift
Tools Needed:
- Paper Clip
Instructions:
1. On the control box, there will be a hole to the right of the word KEY.
2. With a straightened out paper clip, push the paper clip into the hole and hold for 3 seconds until the indicator
light on the control box turns OFF.
3. Press any button (UP, DOWN, or STOP) on the WIRELESS REMOTE to pair the remote control to the control
box. If you are successful, the red light on the control box will flash 3 times and turn ON solid RED. The wireless
remote control is now paired to the lift.

Whisper Lift II
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Mounting and Installing the TV
IMPORTANT: Prior to installing the TV onto the lift, please ensure the following:
- If you have not done so already, remove the stand from your flat screen TV.
- TV weight needs to be under 100lbs.
- TV has VESA compliant mounting pattern.
Attaching TV Mounting Brackets to Flat Panel TV
Tools Required
- Phillips head screwdriver
Parts Required
- TV mounting brackets
- TV mounting screws
***Note: Touchstone Home Products includes a screw pack containing some of the most popular sizes of
mounting screws, used by most TVs on the market. Due to the amount of TVs in the marketplace and no standard
for mounting screw size, Touchstone Home Products cannot guarantee that the screws required for your TV are
included in the screw pack. Please consult your TV manufacturer for the size of the mounting holes in the back of
your TV and use the appropriate size screws. Touchstone Home Products assumes no liability for damage to a TV.
Instructions
1. Remove stand from TV. Consult TV manual for instructions on removing the stand from the TV.
2. Locate the TV mounting brackets. They are pictured below.

Whisper Lift II
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Attaching TV Mounting Brackets to Flat Panel TV- cont
3. Align TV mounting brackets so that brackets are centered on the back of the TV. Place the TV mounting bracket
so that the slotted holes are toward the top of the TV, while the round holes are toward the bottom of the TV.
4. Attach TV mounting brackets to back of TV. Consult your TV owner’s manual for the proper size mounting
screw.

Whisper Lift II
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Version: 20191018
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Installing TV on Lift
1. Using the internal wired control, move the lift to the up position. The UP button
is the button opposite of the cable side of the wired remote.
2. Hang TV on top crossbracket.
3 With TV hanging on top crossbracket, slightly raise the TV (a) and push it back toward the lift (b) so that the
bottom crossbracket is centered between the bottom set of hooks on the back of the TV mounting brackets.
4. Move the TV down slightly to fully attach TV to crossbrackets. The TV will hang on the top crossbracket and
the upper set of hooks on the bottom of the TV mounting brackets will lock the TV in place from moving while on
the lift.
**Please Note: The top of the TV should be lower than the roller assembly on top of the lift. This will insure that the roller is the first
thing to come in contact with the lid when the lift goes up.
UP
DOWN

Whisper Lift II
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Version: 20191018
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Installing Locking Brackets on Whisper Lift II TV Lift
Tools Needed:
- Philips-head screwdriver
Instructions
1. Locate the bag with the Locking Bracket Kit included with your lift. In this bag, there will be 2 brackets and 2
philips-head screws.
2. Install the screw in each bracket so that the end opposite of the head of the screw is just slightly through the
bracket.

Whisper Lift II
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Installing Locking Brackets on Whisper Lift II TV Lift –cont.
3. Place the larger end of the locking bracket into the slots in the TV mounting bracket just below the bottom cross
bracket on the lift, as shown in the diagram below.
4. With a Philips-head screwdriver, tighten the screw so that the screw is tight against the cross bracket, as shown in
the picture below.
5. After installing the first locking bracket, install the 2nd locking bracket on the other TV bracket in the same
manner. Your TV should now be locked in place and not move from side to side.

Whisper Lift II
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Version: 20191018
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Setting Adjustable Roller Assembly
Each Whisper Lift II comes with an adjustable roller assembly that allows you to set the maximum height of the
lift.
Tools Needed:
- none
Instructions:
1. Raise the lift to a height that is comfortable for you to work at.
2. The adjustable roller is held in place by 2 screws and wing nuts on either side of the lift. By hand, remove the 4
sets of screws and wing nuts.
3. Raise the adjustable roller to the desired level and refasten the adjustable roller to the lift using the screws/nuts
removed in step 2.
4. Adjust height of adjustable roller as needed so that lid of cabinet closes flush.

Whisper Lift II
www.touchstonehomeproducts.com
800.215.1990
Version: 20191018
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Optional Accessories
Add-On Component Shelf (optional)
Tools Needed:
- adjustable wrench
- size 5 metric hex wrench
Component Shelf Parts
- component shelf
- 2 shelf brackets
- 4 spacers
- 4 nuts and bolts