Touchstone SRV 2800 Pro User manual

2800/3900 SRV PRO 360-DEGREE SWIVEL TV LIFT
Model # :
32820 –2800 360-DEGREE SWIVEL TV Lift
33920 –3900 360-DEGREE SWIVEL TV Lift
OWNER’S MANUAL

2800/3900 SRV PRO 360-Degree Swivel TV Lift
www.touchstonehomeproducts.com 800.215.1990
rev. 20201214
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2800/3900 SRV PRO 360-Degree Swivel TV Lift
www.touchstonehomeproducts.com 800.215.1990
rev. 20201214
3
Table of Contents
About Your Touchstone 2800/3900 360-Degree Swivel TV Lift............................................................................. 4
Lift Features.............................................................................................................................................................. 4
Safety Information...................................................................................................................................................... 5
FUNCTION OF SWIVEL LIFT............................................................................................................................... 5
IMPORTANT SAFETY and PRE-INSTALLATION INSTRUCTIONS................................................................ 5
Lift Components & TV Installation Hardware........................................................................................................ 6
Components .............................................................................................................................................................. 6
Hardware................................................................................................................................................................... 6
Tools ......................................................................................................................................................................... 6
Dimensional Drawings................................................................................................................................................ 7
32820 –2800 SRV PRO 360-Degree Swivel TV Lift................................................................................................ 7
33920 –3900 SRV PRO 360-Degree Swivel TV Lift................................................................................................ 8
Assembling and Installing 2800/3900 SRV PRO 360-Degree Swivel TV Lift....................................................... 9
Fasten Lift To Cabinet.............................................................................................................................................. 9
Hooking Up Lift Components and Operating Lift ................................................................................................ 11
Hooking Up Control Box........................................................................................................................................ 12
Hooking Up Wired Handset Control ...................................................................................................................... 13
Hooking Up Swivel Sensor Cable .......................................................................................................................... 13
Hooking Up Power Supply..................................................................................................................................... 14
Operating the Lift.................................................................................................................................................... 15
Wired Handset Control....................................................................................................................................... 15
Wireless RF Control ........................................................................................................................................... 16
Pairing RF Remote Control to Control Box ....................................................................................................... 16
Mounting and Installing the TV.............................................................................................................................. 18
Attaching TV Mounting Brackets To Flat Panel TV.............................................................................................. 18
Assembling The Flat Panel TV Mount................................................................................................................... 20
Mounting Flat Panel TV Mount To The Lift.......................................................................................................... 21
Installing TV on Lift............................................................................................................................................... 23
Locking TV to Flat Panel TV Mount...................................................................................................................... 24
Installing C Bracket and Flat Top Lid Mount......................................................................................................... 25
Warranty ................................................................................................................................................................... 27

2800/3900 SRV PRO 360-Degree Swivel TV Lift
www.touchstonehomeproducts.com 800.215.1990
rev. 20201214
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About Your Touchstone 2800/3900 360-Degree Swivel TV Lift
Thank you for your purchase of the Touchstone 2800/3900 SRV PRO 360-Degree Swivel TV Lift. Touchstone
Home Products takes pride in the quality craftsmanship and smooth functionality of our TV lift mechanisms.
Please take a few minutes to learn about the features of your TV lift to ensure you get the optimum use and
performance from your new purchase.
Lift Features
- Durable steel construction with 24v motor for smooth, quiet and reliable operation
- Lift cycle fully raises or lowers in approximately 30 seconds.
- Universal quick connect installation takes just minutes. Includes hardware kit with the most common bolts for
mounting TV.
- 3-way adjustable mounting system to ensure that the 2800/3900 SRV PRO 360-Degree Swivel TV Lift is
compatible with almost all flat panel TVs in the market today.
- Modular design –all components can be easily replaced in just minutes
- Five (5) year worry-free warranty
32820 2800 SRV PRO 360-Degree Swivel TV Lift
32820 2800 SRV PRO 360-Degree Swivel TV Lift
With Flat Top Lid Mount

2800/3900 SRV PRO 360-Degree Swivel TV Lift
www.touchstonehomeproducts.com 800.215.1990
rev. 20201214
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Safety Information
Mounting your flat screen TV to the Touchstone 2800/3900 SRV PRO Swivel Lift Upgrade Kit is fast and easy.
Operating your lift is very straightforward. However, to avoid the risk of personal injury and to ensure optimum
performance of your TV lift mechanism, please pay particular attention to the warnings and safety notices
throughout this manual.
FUNCTION OF SWIVEL LIFT
The function of the 2800/3900 SRV PRO 360-Degree Swivel TV Lift is to rotate the TV 360-degree to optimize
viewing placement. The 2800/3900 SRV PRO 360-Degree Swivel TV Lift functions as follows:
1. To rotate the TV up to 360 degrees.
2. When the TV is not in the “home”position, the safety sensor light will turn red and lift will not move up and
down through the remote control unless the TV is rotated back into the home position.
3. When the TV is moving up or down, the lift will stop moving if the sensor is not in the home position.
4. For extra added safety, the remote control buttons must be held for the lift to operate.
IMPORTANT SAFETY and PRE-INSTALLATION INSTRUCTIONS
1. DO NOT operate lift without the safety sensor plugged in.
2. Failure to comply could result in damage or serious injury.
3. Warranty is voided if failure to follow instructions listed in this manual.
Contact Touchstone Customer Service at 1-800-215-1990 with any questions regarding the operation of your
2800/3900 360-Degree Swivel TV Lift. We are also available on the web at
https://www.touchstonehomeproducts.com

2800/3900 SRV PRO 360-Degree Swivel TV Lift
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rev. 20201214
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Lift Components & TV Installation Hardware
Components
Lift Parts
Number
Part Number
Part Name
1
32820, 33920
Lift Column
2
32809
Lift Base
3
n/a
2800/3900 360-Degree Mounting Plate
4
32810a
TV Mounting Brackets
5
32810b
Horizontal Flat Panel Brackets
6
n/a
Flat Top Lift Mount
7
32810c
Vertical Flat Panel Bracket Rods
8
32802
Wired Handset Control
9
32803
Wireless RF Remote
10
32820, 33920
Control Box
11
32806
Power Supply
12
n/a
Control Box-Lift Transit Line
13
n/a
Power Supply Transit Line
14
32807
Power Cable
15
32804
IR Remote
16
32805
IR Sensor
Accessory Package
Part
Quantity
M8 Bolts and Nuts –For TV Bracket
4
M6x16 Bolts –Adjustable C Bracket
8
M6x8 Bolts –Flat Top Lid Mount
5
ST6x45 Screws –For Fastening Back of Lift
4
ST5x16 Screws –For Fastening Lift to Floor
4
ST4x10 Screws –For Fastening Cable Clips
4
TV Mounting Screws –Assorted Sizes
4 per size
Washers –Assorted Sizes
4 per size
1” Nylon Spacers
4
Cable Clip for Swivel Sensor Cable
2
.
Hardware
- TV Mounting Screws
-> Please consult your TV manufacturer for the size and length of the mounting screw for your TV. Included is a basic set of
mounting screws that accommodates most LCD/Plasma TVs. Depending on your television, the screws included in the kit may
not fit your television. If that is the case, these screws can be purchased at most hardware/home improvement stores.
Tools
In order to assemble the 2800/3900 360-Degree Swivel TV Lift, you will need the following tools:
- Philips-head screwdriver - size 5 metric hex wrench (included)
- size 4 metric hex wrench (included) - adjustable wrench or size 4 and size 5 metric socket wrench

2800/3900 SRV PRO 360-Degree Swivel TV Lift
www.touchstonehomeproducts.com 800.215.1990
rev. 20201214
7
Dimensional Drawings
32820 –2800 SRV PRO 360-Degree Swivel TV Lift

2800/3900 SRV PRO 360-Degree Swivel TV Lift
www.touchstonehomeproducts.com 800.215.1990
rev. 20201214
8
33920 –3900 SRV PRO 360-Degree Swivel TV Lift

2800/3900 SRV PRO 360-Degree Swivel TV Lift
www.touchstonehomeproducts.com 800.215.1990
rev. 20201214
9
Assembling and Installing 2800/3900 SRV PRO 360-Degree Swivel TV Lift
Fasten Lift To Cabinet
The 2800/3900 SRV PRO 360-Degree Swivel TV Lift has 8 mounting points (4 on the back of the lift and 6 on the
floor). Use the 4 rear mounting points and the 6 floor mounting points to mount the lift in your cabinet.
Parts Required:
- Screwdriver or cordless-drill
- Hex wrench
Instructions:
1. The 2800/3900 SRV PRO 360-Degree Swivel TV Lift ships with the 360-Degree Swivel TV Lift plate already
installed. For easier installation, remove the 4 bolts securing the TV Lift plate to the top of the lift and remove the
TV Lift plate from the lift.
2. Place lift in cabinet and align in center of cabinet so that the center of the lift is lined up with the midpoint of the
TV opening in the cabinet.

2800/3900 SRV PRO 360-Degree Swivel TV Lift
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rev. 20201214
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Fasten Lift To Cabinet –cont.
3. Once the lift is placed in the cabinet and aligned with the center of the cabinet, fasten the lift to the back wall of
the cabinet. Install 4 nylon spacers (#3) between the back mounting arms on the lift and the wall of the cabinet and
insert a ST6x45 Wood Screw (#5) through each back mounting arm and nylon spacer, securing the lift to the back
wall of the cabinet.
4. Fasten lift to floor of the cabinet, using the mounting holes in the base of the lift.
5. Once the lift is installed, reinstall the TV Lift plate that was removed in step 1.

2800/3900 SRV PRO 360-Degree Swivel TV Lift
www.touchstonehomeproducts.com 800.215.1990
rev. 20201214
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Hooking Up Lift Components and Operating Lift
Once the TV Lift is installed in the cabinet, the individual lift components can be attached to the lift. The following
components will be needed:
- Lift Control Box
- Power Supply
- Wired Hand Set Control
Parts Required:
Control Box
Control Box-Lift Transit Cable
Power Supply
Power Supply Transit Cable
Power Supply Power Cable
Wired Handset Control

2800/3900 SRV PRO 360-Degree Swivel TV Lift
www.touchstonehomeproducts.com 800.215.1990
rev. 20201214
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Hooking Up Control Box
Instructions:
1. Attach one end of the Control Box-Lift Transit Cable to the lift cable that is connected to the lift.
2. Attach the other end of the Control Box-Lift Transit Cable to the control box in the port shown below.
Lift Connection Port

2800/3900 SRV PRO 360-Degree Swivel TV Lift
www.touchstonehomeproducts.com 800.215.1990
rev. 20201214
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Hooking Up Wired Handset Control
Instructions:
1. Plug the wired handset control into appropriate port on the control box shown below.
Hooking Up Swivel Sensor Cable
Instructions:
1. Attach the swivel sensor cable to the swivel sensor port on the control box.

2800/3900 SRV PRO 360-Degree Swivel TV Lift
www.touchstonehomeproducts.com 800.215.1990
rev. 20201214
14
Hooking Up Swivel Sensor Cable –cont.
2. Using the cable clips and a ST4x10 wood screw, attach the cable to the cabinet so that the safety plug cable
cannot be removed from the control box.
NOTE: Please be sure that the safety sensor cable is connected to the Swivel Sensor port on the control box at all
times. The lift will operate WITHOUT the swivel sensor plugged into the Swivel Sensor port on the control box
and may cause damage to your lift, TV, or cabinet if the TV is not placed in the home position before operation.
Hooking Up Power Supply
Instructions:
1. Attach the power supply transit cable (A) to the power supply and plug the power supply cable (B) into the
control box.
2. When complete, plug the lift power cable into a wall outlet to power the lift.

2800/3900 SRV PRO 360-Degree Swivel TV Lift
www.touchstonehomeproducts.com 800.215.1990
rev. 20201214
15
Operating the Lift
The 2800/3900 SRV PRO 360-Degree Swivel TV Lift can be controlled through the provided wired handset
controller or the wireless remote control.
Wired Handset Control
Wired Handset
Control
Lift Height: Shows the height of the lift in inches.
UP Button: PRESS and HOLD this button to raise the lift.
Releasing this button will stop the lift.
DOWN: PRESS and HOLD this button to lower the lift. Releasing
this button will stop the lift.
MEMORY: There is no memory function for the 2800/3900 SRV
PRO 360-Degree Swivel TV Lift
NOTE: Please be sure that the safety sensor cable is connected to the Swivel Sensor port on the control box at all
times. The lift will operate WITHOUT the swivel sensor plugged into the Swivel Sensor port on the control box
and may cause damage to your lift, TV, or cabinet if the TV is not placed in the home position before operation.

2800/3900 SRV PRO 360-Degree Swivel TV Lift
www.touchstonehomeproducts.com 800.215.1990
rev. 20201214
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Operating the Lift –cont.
Wireless RF Control
Wireless RF Remote
Wireless RF
Remote Button
Function
UP Button: PRESS and HOLD the button to raise
the lift. The lift will raise all the way up unless the
button is released.
DOWN: PRESS and HOLD the button to lower the
lift. The lift will lower all the way down unless the
button is released.
STOP: This button is disabled on the 2800/3900
SRV PRO 360-Degree Swivel TV Lift
NOTE: Please be sure that the safety sensor cable is connected to the Swivel Sensor port on the control box at all
times. The lift will operate WITHOUT the swivel sensor plugged into the Swivel Sensor port on the control box
and may cause damage to your lift, TV, or cabinet if the TV is not placed in the home position before operation.
Pairing RF Remote Control to Control Box
Please follow the instructions below for pairing your RF remote control to the new control box:
1. Unplug the power cable from the lift control box.
2. Wait 5 seconds and plug the lift power cable back into the control box.
3. Within 5 seconds of plugging the power cable into the control box, press UP button on the wireless RF remote
after plugging the power cable to control box.
4. The wireless RF remote is now ready for use.

2800/3900 SRV PRO 360-Degree Swivel TV Lift
www.touchstonehomeproducts.com 800.215.1990
rev. 20201214
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Operating the Lift –cont.
Wireless IR Control
The 2800/3900 SRV PRO 360-Degree Swivel TV Lift can be controlled via infrared (IR) through the provided IR
sensor and IR remote control.
Setting Up the IR Sensor
1. Plug the IR sensor cable into the IR port on the control box. The IR port location is shown on p. 13.
2. Place the IR sensor in a spot where the remote control will have direct line of sight to the sensor.
Wireless IR Controls
Wireless IR Remote
Wireless IR
Remote Button
Function
UP Button: PRESS and HOLD the button to raise the lift. The lift
will raise all the way up unless the UP button is released.
DOWN: PRESS and HOLD the button to lower the lift. The lift will
lower all the way down unless the DOWN button is released.
STOP: NOT USED
NOTE: Please be sure that the safety sensor cable is connected to the Swivel Sensor port on the control box at all
times. The lift will operate WITHOUT the swivel sensor plugged into the Swivel Sensor port on the control box
and may cause damage to your lift, TV, or cabinet if the TV is not placed in the home position before operation.

2800/3900 SRV PRO 360-Degree Swivel TV Lift
www.touchstonehomeproducts.com 800.215.1990
rev. 20201214
18
Mounting and Installing the TV
IMPORTANT: Prior to installing the TV onto the lift, please ensure the following:
- If you have not done so already, remove the stand from your flat screen TV.
- Maximum lifting capacity:
32820 –2800 SRV PRO 360-Degree Swivel TV Lift: 175 lbs
33920 –3900 SRV PRO 360-Degree Swivel TV Lift: 175 lbs
- TV has VESA compliant mounting pattern.
Attaching TV Mounting Brackets To Flat Panel TV
Tools Required:
- Phillips head screwdriver
Parts Required:
- TV mounting brackets
- TV mounting screws
***Note: Touchstone Home Products includes a screw pack containing some of the most popular sizes of
mounting screws, used by most TV manufacturers. Due to the amount of TVs in the marketplace and no
standard for mounting screw size, Touchstone Home Products cannot guarantee that the screws required for
your TV are included in the screw pack. Please consult your TV manufacturer for the size of the mounting
holes in the back of your TV and use the appropriate size screws. Touchstone Home Products assumes no
liability for damage to a TV.
Instructions:
1. Remove stand from TV. Consult TV manual for instructions on removing the stand from the TV.
2. Locate the TV mounting brackets. They are pictured below.
TV Mounting
Brackets

2800/3900 SRV PRO 360-Degree Swivel TV Lift
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rev. 20201214
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Attaching TV Mounting Brackets To Flat Panel TV- cont
3. Align TV mounting brackets so that brackets are centered on the back of the TV. Place the TV mounting bracket
so that the round holes are toward the top of the TV, while the elongated holes are toward the bottom of the TV.
4. Attach TV mounting brackets to back of TV. Consult your TV owner’s manual for the proper size mounting
screw.

2800/3900 SRV PRO 360-Degree Swivel TV Lift
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rev. 20201214
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Assembling The Flat Panel TV Mount
Tools Required:
- Phillips head screwdriver
Parts Required:
- 2 horizontal flat panel TV mounting brackets
- 2 vertical rods
- 4 mounting screws and washers
Instructions:
1. Attach the 2 vertical flat panel bracket rods to the top horizontal flat panel bracket. The elongated holes in the
horizontal bracket should be facing down.
2. Once the vertical flat panel bracket rods are attached to the top horizontal flat panel bracket, attach the lower
horizontal flat panel bracket to the vertical flat panel bracket rods. The elongated holes in the horizontal bracket
will face down.