Toyota 2003 COROLLA User manual

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Check one: ■■Same owner, name and/or address has changed ■■New owner, purchased vehicle used
■■Same owner, additional driver who should receive product/safety updates
■■Mr. ■■Mrs. ■■Ms. ■■Miss ■■Dr.
Owner Information Change Form
EVV
First name M.I. Last name
Company name
Street address or P.O. Box Apt. or suite number
City State Zip code
Home phone number Work phone number Extension
Vehicle Identification Number (required to process change) Mo. Day Year
–
–– ––
––
//
Check here if
address below
is for company ■■
This information is obtained solely for the use of Toyota Motor Sales, U.S.A., Inc.
Toyota occasionally sends special promotional offers to registered owners. Check here if you prefer not to receive these offers. ■■
/
Effective date of
this information
Social Security Number
(optional; for Toyota customer reference only)
2003
00452-02003-REV1 Printed in U.S.A. 11/02
www.toyota.com
Owner’s
Warranty
Information
If your name
or address has
changed or you
purchased your
Toyota as a used
vehicle, please
complete and
mail the attached
card, even if your
warranty coverage
has expired. This
will enable Toyota
to contact you
with important
product or safety
updates concern-
ing your vehicle.
If the card is no
longer attached,
please call the
Toyota Customer
Assistance Center at
[phone].

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1
Table of Contents
Introduction
Satisfaction Down the Road 2
Transportation Assistance 3
If You Need Assistance 4
Warranty Coverages at a Glance 6
Your Warranties in Detail
General Warranty Provisions 7
New Vehicle Limited Warranty 9
Federal Emission Control Warranty 14
California Emission Control Warranty 20
Tire Limited Warranty 26
Your Responsibilities
Operation and Maintenance 27
Obtaining Warranty Service 29

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tToyota, our top priority is always our customers. We know
your Toyota is an important part of your life and something you
depend on every day. That’s why we’re dedicated to building
products of the highest quality and reliability.
Our excellent warranty coverage is evidence that we stand behind the
quality of our vehicles. We’re confident — as you should be — that your
Toyota will provide you with many years of enjoyable driving.
To further demonstrate our commitment to our customers’ satisfaction,
occasionally we may establish a special policy adjustment to pay for spe-
cific repairs that are no longer covered by warranty. When we establish
such a policy adjustment, we mail details to all applicable owners we
have on record. That’s why it’s important to send in the card at the back
of this booklet if you change your address or if you’ve purchased this
vehicle from a previous owner.
To provide you with added protection against unexpected service costs,
we offer Toyota Extra Care vehicle service agreements and Toyota Auto
Care pre-paid maintenance programs. Both offer plans to meet a wide
variety of needs. Your dealership can help you select the plan that’s best
for you.
Our goal is for every Toyota customer to enjoy outstanding quality,
dependability and peace of mind throughout their ownership experi-
ence. We want you to be a satisfied member of the Toyota family for
many miles to come.
This booklet describes the terms of Toyota warranty coverage
as well as general owner responsibilities. A separate publication
found in your glove box, the Scheduled Maintenance Guide,
describes your vehicle’s maintenance requirements. Be sure to
review this publication carefully, since proper maintenance is
required to ensure that warranty coverage remains intact.
All information in this booklet is the latest available at the time of pub-
lication and, with the exception of the emission control warranties, is
subject to change without notice.
A
Introduction
2
Satisfaction Down the Road

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e realize that your confidence in the quality and reliability
of our products was a key factor in your decision to buy a
Toyota. We also know how disruptive the loss of transportation
can be to your daily routine. That’s why we’re pleased to offer you the
benefits of our Transportation Assistance Policy.
Under this policy, you are eligible for transportation assistance if your
Toyota must be kept overnight for warranty-covered repairs. The policy
applies when your vehicle must be kept overnight for any of the follow-
ing reasons:
•The warranty repairs will take longer than one day to complete.
•The warrantable condition requires extensive diagnosis.
•The parts needed for the warranty repairs are not readily available
and your vehicle is inoperative or unsafe to drive.
The policy does not apply when warranty repairs can be completed
in one day but the vehicle must be kept overnight due to dealer or
owner scheduling conflicts.
The Transportation Assistance Policy applies for the duration of the New
Vehicle Limited Warranty. The policy applies to all 2003 model-year
Toyotas sold and serviced by authorized Toyota dealerships in the
mainland United States and Alaska.
For further details, please consult your Toyota dealer.
W
Introduction 3
Transportation Assistance

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Both Toyota and your Toyota dealer are dedicated to serving your
automotive needs. Your complete satisfaction is our first priority. Should
you have a problem or concern — either during or after the warranty
period — please take the following steps to ensure the quickest possible
response:
Step 1
Discuss the situation with a dealership manager, such as the service
manager or customer relations manager. In most cases, a satisfactory
solution can be reached at this step.
Step 2
If the dealership does not address your concern to your satisfaction,
call the Toyota Customer Assistance Center at (800)331–4331. If you
are hearing- or speech-impaired, call [phone] (TDD).
Please have the following information ready when you call:
•Your Toyota’s vehicle identification number (located on the
driver’s side corner of the dashboard, under the window)
•Current mileage on your vehicle
•Name of your Toyota dealership
AToyota customer relations representative will assist you in
working with the dealership to find a satisfactory solution.
Step 3
If your concern has still not been resolved to your satisfaction, Toyota
offers additional assistance through the Dispute Settlement Program,
a dispute resolution program administered by the National Center for
Dispute Settlement. The purpose of the Dispute Settlement Program
is to resolve disputes through arbitration — a process by which two
parties authorize an independent third party to hear and resolve a dis-
pute. The program is informal and free of charge. To request that your
If You Need Assistance
Introduction
4

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case be reviewed through the program, complete the customer claim
form in the Owner's Warranty Rights Notification booklet (found in your
glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 561109
Dallas, TX 75356-1109
If you would like to request a customer claim form, call the Toyota
Customer Assistance Center at [phone]. When you call, please
have your vehicle identification number, the current mileage on your
Toyota and the names of your selling and servicing dealerships.
Important: You must use the Dispute Settlement Program before seeking
remedies through a court action pursuant to the Magnuson-Moss
Warranty Act. You may also be required to use the Dispute Settlement
Program before seeking remedies under the “Lemon Laws” of your state.
Please check the appropriate page of the Owner’s Warranty Rights
Notification booklet for the requirements applicable to your state.
This information about the Dispute Settlement Program is correct
as of the date of printing. However, the program may be changed
without notice. For the most current information about the Dispute
Settlement Program, call the Toyota Customer Assistance Center at
[phone].
Introduction 5
If You Need Assistance

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10 months
months
20 30 40 50 60 70 80
10 20 30 40 50 60 70 80
36 months / 36,000 miles
60 months / 60,000 miles
60 months / 60,000 miles
60 months / Unlimited miles
Basic
Powertrain
Restraint Systems
Corrosion Perforation
New Vehicle Limited Warranty
Emission Control Warranty
24 months / 24,000 miles
1Specific components may have longer coverage under terms of the Powertrain Warranty.
36 months / 36,000 miles1
96 months / 80,000 miles
96 months / 80,000 miles
36 months / 50,000 miles
36 months / 50,000 miles1
84 months / 70,000 miles
Performance
Specific Components
Defect
Specific Components
Performance
Short-Term Defect
Long-Term Defect
FederalCalifornia2,3
2Also applies to Massachusetts and Vermont vehicles equipped with a California Certified Emission Control System.
Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty.
3For 4-cylinder Camry models certified as partial zero-emission vehicles (PZEV),
if any, coverage is 15 years or 150,000 miles, whichever occurs first.
Introduction
6
Warranty Coverages at a Glance

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Who Is the Warrantor
The warrantor for these limited warranties is Toyota Motor Sales, U.S.A.,
Inc. (“Toyota”), 19001 South Western Avenue, Torrance, California
90509-2991, a California corporation.
Which Vehicles Are Covered
These warranties apply to all 2003 model-year vehicles registered and
normally operated in the United States, U.S. territories and Canada.
Warranty coverage is automatically transferred at no cost to subsequent
vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms and conditions that may vary
depending on the part covered. A warranty for specific parts or systems,
such as the Powertrain Warranty or Emission Performance Warranty, is
governed by the coverage set forth in that warranty as well as the
General Warranty Provisions.
When Warranty Begins
The warranty period begins on the vehicle’s in-service date, which is the
first date the vehicle is either delivered to an ultimate purchaser, leased,
or used as a company car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these warranties are made at no
charge forparts and labor.
Parts Replacement
Any needed parts replacement will be made using new or remanufac-
tured parts. The decision whether a part should be repaired or replaced
will be made by the servicing Toyota dealership and/or Toyota. Parts
scheduled to be replaced as required maintenance are warranted until
their first replacement only.
Your Warranties in Detail 7
General Warranty Provisions

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Limitations
The performance of necessary repairs and adjustments is the exclusive
remedy under these warranties or any implied warranties. Toyota does
not authorize any person to create foritany other obligation or liability
in connection with this vehicle.
Any implied warranty of merchantability or fitness for a particular
purpose is limited to the duration of these written warranties.
Some states do not allow restrictions on how long an implied warranty
lasts, so this limitation may not apply to you.
Your Rights Under State Law
These warranties give you specific legal rights. You may also have other
rights that vary from state to state.
Your Warranties in Detail
8
General Warranty Provisions

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Basic Warranty
This warranty covers repairs and adjustments needed to correct defects in
materials or workmanship of any part supplied by Toyota, subject to the
exceptions indicated under “What Is Not Covered” on pages 11–12.
Coverage is for 36 months or 36,000 miles, whichever occurs first, with
the exception of wheel alignment and wheel balancing, which are cov-
ered for 12 months or 20,000 miles, whichever occurs first.
Powertrain Warranty
This warranty covers repairs needed to correct defects in materials or
workmanship of any component listed in the next column and supplied
by Toyota, subject to the exceptions indicated under “What Is Not
Covered” on pages 11–12.
Coverage is for 60 months or 60,000 miles, whichever occurs first.
Engine
Cylinder block and head and all internal parts, intake manifold, timing
gears and gaskets, timing chain/belt and cover, flywheel, valve covers,
oil pan, oil pump, engine mounts, turbocharger housing and all internal
parts, supercharger housing and all internal parts, engine control com-
puter, water pump, fuel pump, seals and gaskets.
Transmission and Transaxle
Case and all internal parts, torque converter, clutch cover, transmission
mounts, transfer case and all internal parts, engine control computer,
seals and gaskets.
Front-Wheel-Drive System
Final drive housing and all internal parts, axle shafts, drive shafts,
constant velocity joints, front hub and bearings, seals and gaskets.
Rear-Wheel-Drive System
Axle housing and all internal parts, propeller shafts, U-joints, axle
shafts, drive shafts, bearings, supports, seals and gaskets.
WHAT IS COVERED AND HOW LONG
Your Warranties in Detail 9
New Vehicle Limited Warranty