Toyota 2015 Automobile Configuration guide

C0C02-2015B-02
owner’s manual
supplement
warranty, maintenance & roadside assistance information for
2015 models

NEW VEHICLE INFORMATION STATEMENT
IMPORTANT NOTICE
FOR THE
DELIVERING SALES CONSULTANT
Please affix the New Vehicle Information
Statement in this area
IMPORTANT: Vehicle Delivery Certificate to be completed and signed at the time of delivery.

I N T R O D U C T I O N
Satisfaction Over The Years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Odometer Change Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
H Y B R I D S … D R I V I N G I N TO T H E F U T U R E
Driving Into The uture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Energy Saving eatures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
General Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
TOYOTA N E W VE HICL E WA RR AN TY
Warranty Coverage At A Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
General Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Basic Vehicle Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Additional New Vehicle Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Safety Restraint Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Corrosion Perforation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
What Your Warranty Does Not Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
OWNER I N F O R M AT I O N
General Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Where To Go or Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Emergency Repairs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Service or Radio And Sound Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
When You Need Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
The Toyota Commitment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Tire Pressure Monitoring System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
E X TRA C A R E P R O TE C T I O N
Extra Care Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
R E q U I R E D M A I N TENANCE
Regular Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Interior Electrical Component Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Maintenance Service Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
An Explanation of Scheduled Maintenance Items . . . . . . . . . . . . . . . . . . . . . . 31
OWNER’S R E S P O N S I B I L I T I E S
Your Responsibilities As An Owner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Protecting Against Corrosion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
TOYOTA R O A D S I D E A S S I S TA N C E
Toyota Roadside Assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Extended Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Toyota Certified Collision Centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
S A F E T Y T I P S
Seatbelts and SRS Airbags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Child Safety / Pet Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Cautions when Driving and Stopping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
loor Mat Installation Caution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Table of Contents

WE L C OME
2
Satisfaction … Over the Years
WE L C OME
At Toyota, our top priority is always our customers. We know your Toyota is an
important part of your life and something you depend on every day. It’s for
that very reason, we’re dedicated to building products of the highest quality
and reliability.
Our excellent warranty coverage is evidence that we stand behind the quality
of our vehicles. We’re confident, as you should be, that your Toyota will provide
you with many years of enjoyable driving.
Toyota wishes to ensure your continued satisfaction and may need to contact
you regarding special programs to assist with servicing beyond the normal
warranty policy. When we establish special programs, we mail details to all
applicable owners we have on record. It is for that reason, you need to utilize
the Customer Information Change Certificate in the centre of this booklet
should your address change, or if you’ve purchased this vehicle from a
previous owner.
Club Toyota is your online connection to Toyota that’s exclusive to owners.
Becoming a member of the Club is complimentary and available to you. If you
have an e-mail address, registration is fast and easy, and your first step to
taking advantage of the features on the site, which include the ability to:
- view your service history (as performed by any authorized Toyota dealer)
- set a next service reminder
- request a service appointment with your preferred dealer
- review T S lease/loan account information
Signing up is quick and easy: have your Vehicle Identification Number (VIN)
with you and visit www.clubtoyota.ca Simply click the “Register Now” button
and enter the required information. Welcome to the club!
To provide you with additional protection against unexpected service costs, we
offer our range of Toyota Extra Care Protection plans. We’ll tell you more about
ECP later in this booklet. Your dealership can help you select the best plan for you.
Our goal is for every Toyota customer to enjoy outstanding quality,
dependability and peace of mind throughout their ownership experience.
We want you to be a satisfied member of the Toyota family for many years to come.
You ’ll find that our after-sales service is second to none. The combination of
Toyota trained technicians using Toyota Genuine Parts is the reason why only
your Toyota dealer can provide you with the level of service excellence that
your Toyota deserves. We are committed to providing you with excellence in
service at competitive rates.
O D OM E TE R C H A N G E R E C O R D
Repairs that have been performed on this vehicle have resulted in the
transformation of the odometer reading to zero.
O D OME TE R Z E R O E D AT:
D AT E :
MDY
km.

Toyota hybrid vehicles have been engineered to provide outstanding fuel
economy and reduced exhaust emissions through the use of the Toyota
“ Hybrid Synergy Drive” System, while respecting the environment and
preserving resources. They will also provide the comfort, convenience and
reliability you expect from any Toyota vehicle.
While the automobile has made a tremendous contribution to worldwide
development, it has also played a role in creating the current environmental
situation, which requires better harmonization between man and the earth.
Electric and hybrid vehicles have the potential to greatly reduce the
environmental challenges we now face. The “ Hybrid Synergy Drive” combines
a gasoline engine and electric motor to maximize energy efficiency and
sharply reduce emissions.
A B O U T Y O U R H Y BR I D…
E N E R G Y S AV I N G F E AT U R E S
Your hybrid vehicle features automatic engine shutdown when the vehicle is
stopped and regenerative braking which converts kinetic energy into electricity
to charge the battery. Under high speed and heavy load conditions, both the
engine and the motor drive the wheels, so the engine always operates at peak
efficiency .
E N E R G Y F L OW
❏The engine operates only in its most efficient range. So when the vehicle
is starting from rest or moving slowly, the engine shuts down and the
electric motor drives the wheels.
❏During normal driving, a power-split device divides the engine output
between the wheels and the generator, which supplies electricity for the
motor.
❏During full throttle acceleration or under heavy load, the motor gets a
power boost from the battery.
❏During deceleration or braking, the motor functions as a generator, turning
kinetic energy from the wheels into electricity to charge the battery.
❏The computer-controlled charging system maintains a constant charge in
the battery.
❏When the vehicle is at a standstill, the engine automatically stops.
H Y B R I D S
3
Hybrids… Driving Into The uture
H Y B R I D S

G E N E R A L PR E C AU T I O N S
R E F U E L L I N G Y O U R H Y B R I D
❏Be sure to fully insert the refuelling nozzle in the fuel inlet tube.
Improperly inserting the refuelling nozzle may result in fuel spurting from
the fuel inlet tube.
O P E R AT IO N O F I N S TR U M E N TS & C O N TROLS
❏Ensure that vehicle is in “P” position when parking. With the selector lever
in “N” position, the hybrid vehicle battery will not be charged even if the
gasoline engine is operating.
NOTE: Please refer to your Prius, Highlander Hybrid or Camry Hybrid Owner’s
Manual for information regarding precautions for use of your hybrid
vehicle and precautions to follow if an accident occurs.
H Y B R I D S
4
Hybrids… Driving Into The uture
H Y B R I D S

WA RR A N T Y C OVE R AGE AT A G L A N C E
Basic Complete Vehicle 36 months / 60,000 km
Powertrain(1) 60 months / 100,000 km
Hybrid-related Components(2)
96 months / 160,000 km
Corrosion Perforation 60 months / Unlimited km
E M I S S I O N S WA R R A N T Y
Defect/Performance(3) 36 months / 60,000 km
Specified Major 96 months / 130,000 km
Emission Components
12 24 36 48 60 72 84 96 months
(1) Hybrid Transaxle (w/motor) is covered by Powertrain warranty.
(2) Includes: HV Battery, Battery Control Module, Hybrid Control Module, Inverter with Converter.
(3) Performance warranty (related parts) coverage is for 24 months or 40,000 km, whichever comes first.
WA R R A N T Y
5
Toyota New Vehicle Warranty
WA R R A N T Y

SOME TH I NG S Y O U S H O U L D N O W AB O U T YO U R
WA R R A N T Y:
W H O I S THE WA R R A N TOR?
The Warrantor for these limited warranties is Toyota Canada Inc., (“TOYOTA” ), 1
Toyota Place, Scarborough, ON, M1H 1H9
W H E N D O E S THE WA R R A N T Y B E G I N ?
The warranty period begins on the warranty registration date as shown on the
new vehicle information statement on the inside cover of this booklet. The
warranty registration date is the original in-service date and may be earlier
than the date of sale.
W H I C H VEHICLE S A R E C OVE RE D?
These warranties apply to all 2015 model-year Toyota vehicles distributed by
Toyota, which are originally sold by an authorized dealer in Canada and
normally operated or touring in Canada, United States or U.S. territories.
R E PA I R S M A D E AT N O CHARGE
Repairs and adjustment covered by these warranties are made at no charge for
parts and labour. Components will be repaired or replaced with new or
remanufactured parts at the option of Toyota. Replaced components are
warranted for the balance of the applicable New Vehicle Warranty.
W H AT I F MY VE H I C LE M U S T BE TO WED?
When your vehicle is inoperative due to a warranted part failure, towing service
is covered to the nearest Toyota dealer.
YO U R T O YOTA VE H I C L E C A R R I E S A N E X TE N SI VE
3 6 M O N T H / 6 0 , 0 0 0 I L OME T R E WAR R AN T Y:
The basic complete vehicle warranty covers repairs on any part of the vehicle
supplied by Toyota that is defective in material or workmanship, subject to the
exceptions indicated under “What Is Not Covered” on pages 12 & 13.
Coverage is for a period of 36 months or 60,000 km, whichever comes first,
with the exception of wheel alignment, balancing and related adjustments,
which are covered for 12 months or 20,000 kilometres, whichever comes first.
YO U R T O YOTA I S BAC E D B Y TH E S E A D DI T IO N AL
N E W VE H I C L E WAR R AN T IE S
The powertrain components listed on page 7 are covered under the Toyota
New Vehicle Warranty for a period of 60 months or 100,000 km, whichever
comes first, subject to the exceptions indicated under “What Is Not Covered”
on pages 12 & 13.
WA R R A N T Y
6
Toyota New Vehicle Warranty
WA R R A N T Y

E N G I N E :
TRANSMISSION A N D T R A N S A X LE:
F R O N T W H E E L DRIVE : R E A R W H E E L DRIVE :
The Hybrid-related components listed below are covered under the Toyota
New Vehicle Warranty for a period of 96 months or 160,000 km, whichever
comes first.
H Y B R I D - R E L AT E D C O M P O N E N TS :
✓Axle Housings And
All Internal Parts
✓Propeller Shafts
✓“U” Joints
✓Axle Shafts
✓Driveshafts
✓Bearings
✓Driveshaft Centre
Supports
✓Seals And Gaskets
WA R R A N T Y
7
Toyota New Vehicle Warranty
WA R R A N T Y
✓Transfer Case And All Internal Parts
✓Transmission/Transaxle Case And All Internal Parts
✓Hybrid Transaxle (w/motor)
✓Clutch Cover
✓Torque Converter
✓Engine Control Computer
✓Transmission/Transaxle Mounts
✓Seals And Gaskets
✓inal Drive Housing And
All Internal Parts
✓Axle Shafts
✓Driveshafts
✓Constant Velocity Joint
✓ront Hub And Bearings
✓Seals And Gaskets
✓HV Battery
✓Battery Control Module
✓Hybrid Control Module
✓Inverter with Converter
✓Cylinder Block/Head And All Internal Parts
✓Intake Manifold
✓Timing Gears
✓Timing Gear Chain/Belt And Cover
✓lywheel
✓Valve Covers
✓Oil Pan
✓Oil Pump
✓Water Pump
✓uel Pump
✓Engine Control Computer
✓Engine Mounts
✓Seals And Gaskets

AC C E S S O R Y WA R R A N T Y
Accessories are warranted for 12 months or 20,000 kilometres or the balance
of the new vehicle warranty period, whichever is greater.
The following exceptions are warranted for 12 months/unlimited kilometres
from the date of purchase:
❏Block Heaters
❏Gold and Black Pearl Emblem Kits
❏ront End Masks
❏Tonneau Covers
S A F E T Y R E S TRA I N T S Y S TE M S
This warranty covers repairs needed on any seatbelt or air bag system supplied
by Toyota that is defective in material or workmanship, subject to the
exceptions indicated under “ What Is Not Covered” on pages 12 & 13.
Coverage is for a period of 60 months or 100,000 kilometres, whichever
comes first.
C O R R O S I O N P E R F O R AT I O N
This warranty covers repair of any original body sheet metal found, under
normal use, to have developed a perforation (hole through the body panel)
from corrosion due to defects in material or workmanship, subject to the
exceptions indicated under “ What Is Not Covered” on pages 12 & 13.
Coverage is for a period of 60 months regardless of distance travelled.
or information on how to protect your vehicle from corrosion, see the section
entitled “ A LITTLE TENDER LOVING CARE WILL HELP PROTECT AGAINST
CORROSION” on page 34.
E M I S S I O N C O N T R O L WA R R A N T Y
E M I S S I O N D E F E C T WA R R A N T Y:
Toyota warrants to owners of 2015 model year vehicles that the Toyota
vehicle:
❏Was designed, built and equipped so as to conform, at the time of sale,
with all applicable emission standards.
❏Is, at the time the warranty commences, free from defects in materials
and workmanship, which may cause the vehicle to fail to conform with
the applicable emission standards during the warranty period.
Toyota will provide you with coverage for the emission control parts listed
under Item 1 on page 10 for 36 months or 60,000 kilometres, whichever
comes first, under the terms of the New Vehicle Warranty. In addition, specific
components may be entitled to additional coverage under the terms of the
New Vehicle Warranty-Powertrain Component Coverage.
Emission Standards also require that the specified major emission control
components listed under Item 2 on page 11 are covered for 96 months or
130,000 kilometres, whichever comes first.
WA R R A N T Y
8
Toyota New Vehicle Warranty
WA R R A N T Y

E M I S S I O N P E R F O R M A N C E WA R R A N T Y:
Some Provincial and Local jurisdictions may have established periodic vehicle
inspection and maintenance (I/M) programs to encourage proper maintenance
of your vehicle. If an approved I/M program is in force in your area, you are
eligible for emission performance warranty coverage.
If the vehicle fails to conform to the applicable emission standards during the
warranty period and such failure results or will result in you having to bear any
penalty or other sanctions under local, provincial or federal law, Toyota will
make all adjustments, repairs or replacements that are necessary to ensure
that the vehicle conforms to the applicable standard at no cost to you if:
❏The vehicle has been maintained and operated in compliance with the
instructions for proper maintenance and use contained in your Owner’s
Manual;
❏the vehicle has not been misused or tampered with in a manner which
caused the vehicle to fail to comply with the applicable emission standard;
and
❏fuel other than that specified in the Owner’s Manual has not been used.
Toyota will provide you with this coverage for 24 months from the warranty
registration date or 40,000 kilometres, whichever comes first.
In addition, the specified major emission control components listed under Item
2 on page 11 will be covered for 96 months or 130,000 kilometres, whichever
comes first.
S TATEME N T OF E M I S S I O N P E R F O R M A N C E WA RR AN TY
E N T I T L E ME N T:
A claim under this warranty will only be available if the vehicle fails an emission
short test used by a provincial emission inspection/maintenance program,
which has been approved by Toyota. Usually this means that an owner could
be subject to a penalty under provincial law because of such failure. At the
date of printing this warranty, some provinces did not have vehicle
inspection/maintenance programs and had not enacted laws subjecting
vehicle Owners to such penalties. Therefore, in some provinces or local areas,
this warranty will not apply.
WA R R A N T Y
9
Toyota New Vehicle Warranty
WA R R A N T Y

E M I S S I O N WA R R A N T Y PA RT S L I S T:
1. Emission components covered against defect for 36 months 60,000 km or
24 months 40,000 km for performance:
A I R / F U E L M E TE R I N G SYS TE M
•E I Components
Airflow Sensor
Throttle Body
Other Components
•Cold Start Enrichment System
•Deceleration Control System
•Air/ uel Ratio eedback Control System
A I R I N D U C T I O N SYS TE M
•Intake Surge Tank
I G N I T I O N S Y S TE M
•Distributor and Internal Parts
•Ignition Coil and Igniter
•Ignition Wires
•Spark Plugs
P O S I T I VE CRAN CASE VE N T I L AT I O N SY S TE M (P CV)
•PCV Valve or PCV Orifice
•Oil iller Cap
E VA P O R AT I VE C O N TROL S Y S TEM
•Charcoal Canister
•Vapour Liquid Separator
•uel Tank
•uel iller Cap
•Diaphragm Valve
E X H AUS T G A S RE CI RC UL AT I O N ( E G R ) SYS TE M
•EGR Valve
•EGR Gas Temperature Sensor
•Associated Parts
H Y B R I D VEHICLE S Y S TE M
•Battery Cooling an
•Battery Air Duct
•System Main Relay & Battery Current Sensor
•HV Battery Thermistor
C ATA LY S T S Y S TE M
•Constricted uel iller Neck
•Exhaust Manifold
•Exhaust Pipe (Manifold to Catalyst and/or Catalyst to Catalyst)
M I S C E L L A N E O U S I TEMS U S E D I N ABOVE S Y S TE M S
•Sensors, Switches and Valves
•Hoses, Clamps, ittings, Tubing, Sealing Gaskets or Devices and
Mounting Hardware, Pulleys, Belts and idlers
WA R R A N T Y
1 0
Toyota New Vehicle Warranty
WA R R A N T Y

WA R R A N T Y
WA R R A N T Y
2. Specified Major Emission Control Components covered for 96 months
130,000 km:
•Engine Control Module
•Catalytic Converter and Protector
•Data Link Connector
•Bulbs for Malfunctioning Indicator Lamp
(Check Engine Warning Light)
FACTS A B O U T TH E E M I S S I O N D E F E C T A N D P E R F O R M A N C E
WA R R A N T Y
R E P L ACE ME N T PA RTS :
The emission control systems of your vehicle were designed, built, and tested
using Toyota Genuine Parts. Your vehicle is certified as conforming to
applicable emission control standards. It is recommended that Toyota Genuine
Parts be used, as replacement parts.
The use of non-Toyota parts and the performance of any maintenance or repair
by other than a Toyota dealer will not affect your emission defect or
performance warranty coverage unless the replacement parts that are used are
not of equivalent quality or capacity, or the repairs are not performed at the
standard required and the effectiveness of the emission control systems is
impaired.
OWNER’S RESPONSIBILITY:
It is the Owner’s responsibility to ensure that the vehicle is maintained and
operated in accordance with the written instructions for proper maintenance
and use contained in your Owner’s Manual and this supplement.
In an emergency situation, where an authorized Toyota dealer is not reasonably
available, you may perform the repair or have the repair performed at any
service establishment or by a person of your choosing. You will then be
required to present the replaced parts and paid repair invoices to an authorized
Toyota dealer for reimbursement of the emergency repair cost. You will be
reimbursed for warranted parts at the maximum manufacturer’s suggested
retail price and warranted labour at a geographically appropriate hourly rate
multiplied by Toyota’s recommended time allowance for the repair.
Maintenance records and receipts should be transferred to each subsequent
owner.
I F Y O U R VE H I C L E F A I L S A N E M I S S I O N TE S T:
A claim may be submitted immediately upon the failure of the vehicle to
conform to the applicable standards by following these steps:
1. Take the vehicle to any authorized Toyota dealer and present a copy of
the emission short test report as evidence of failure. Also, take your
maintenance records in case they are needed.
1 1
Toyota New Vehicle Warranty

2. The Toyota dealer will inspect your vehicle and determine the warranty
applicability within a reasonable period of time (not to exceed 30 days)
from your initial vehicle delivery date to any authorized Toyota dealer or
within the time period required by local or provincial law.
3. If, for any reason, the claim is denied, an explanation will be presented
to you.
4. If Toyota fails to notify you of its decision within the time period
specified, then Toyota shall be responsible for repairing the vehicle free
of charge unless the delay is attributable to the Owner or factors beyond
the control of Toyota or the Toyota dealer.
5. If you wish to obtain further information regarding the emission
performance warranty, or if you have failed to receive satisfactory
assistance from your Toyota dealer then you may contact:
TOYOTA C A N A D A
C U S T OM E R I N TERAC T I O N CE NT R E
1-888-869-6828
W H AT I S N OT C OVE R E D
FAC TORS B E YO ND T H E M A N U FAC T U R E R ’ S CONTR O L :
This warranty does not cover damage or failures resulting directly or
indirectly from any of the following:
• ire, accident or theft
• Abuse or negligence
• Misuse – for example, racing or overloading
• Improper adjustments or repairs
• Modification, alteration or tampering, disconnection, including
installation of non-Toyota Accessories
• Repairs and adjustments caused by improper maintenance, lack of
required maintenance and/or the use of fluids, fuel, oil or lubricants
other than those recommended in your Owner’s Manual
• Installation of non-Toyota Parts
• Airborne chemicals, bird droppings, tree sap, road debris (including
stone chips), salt, hail, floods, windstorms, lightning and other
environmental conditions
• Water contamination
WA R R A N T Y
1 2
Toyota New Vehicle Warranty
WA R R A N T Y

WA R R A N T Y
WA R R A N T Y
This warranty also does not cover the following:
N O R M A L S O U N D, VIBRAT I O N A N D D E TE R I O R AT I O N
Conditions related to normal noise, wear, vibration, deterioration,
discolouration, distortion, deformation and fading.
M A I N TE N A N C E E X P E N SE
Normal maintenance services such as: engine tune-ups, lubrication, cleaning
and polishing, replacement of coolant, filters, spark plugs, fuses, remote key/
key fob batteries, worn wiper blades, brake pads/linings and clutch linings.
VE H I C L E S W I T H A LTERED O D OM E TE R R E A D I N G
ailure of a vehicle on which the odometer has been altered or changed so that
the actual kilometres driven cannot be determined.
S A LVA G E O R WRITTE N - O F F VE HI CL E S
The new vehicle warranty no longer applies on any Toyota vehicle which is
designated at any time as salvaged, scrapped, junked, totalled or written off.
I N C I D E N TA L D A M AGES
Incidental or consequential damages associated with a vehicle failure. Such
damages include but are not limited to inconvenience, the cost of
transportation (unless expressly provided in this warranty), telephone calls and
lodging, the loss of personal or commercial property, and the loss of pay or
revenue.
T I R E S
Tires originally installed on a new 2015 model year Toyota vehicle are
warranted by the respective tire manufacturer. Refer to the tire pamphlet
provided with your Toyota vehicle. If an original tire on your Toyota vehicle has a
defect during the term of the tire manufacturer warranty, please contact your
authorized Toyota dealer for assistance.
Any implied warranty of merchantability or fitness for a particular purpose
applicable to this vehicle, where permitted by law, is limited in duration to the
duration of this written warranty. The performance of repairs and needed
adjustments is the exclusive remedy under this written warranty or any implied
warranty. Toyota shall not be liable for incidental or consequential damages by
reasons of this written warranty or any implied warranty.
The provision of the above written warranties is in addition to any statutory
warranties or other rights or remedies as may otherwise exist at law.
Toyota does not authorize any person or corporation to assume for it any
obligation or liability or make any representation in respect of the Toyota New
Vehicle Warranty.
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Toyota New Vehicle Warranty

G E N E R A L IN F O R M AT I O N
You are responsible for ensuring that your Toyota is operated and maintained
according to the instructions in the Owner’s Manual and this Owner’s Manual
Supplement.
You should keep detailed records of vehicle maintenance, since under some
circumstances they may be required for warranty coverage. These records
must include date of service, kilometres at time of service and a description of
service performed and/or parts installed. or your convenience, a maintenance
log is included in this manual. If you sell your vehicle, you should give your
maintenance records to the new owner.
Club Toyota members who service at a participating Toyota dealer can access
their Service History records on-line during ownership of the vehicle. Your
Service History information is not transferable and cannot be viewed by a
subsequent owner.
Toyota is committed to your satisfaction. Accordingly, there can be times
when we may introduce Special Policy Adjustments that may apply to your
vehicle beyond the warranty coverage. Please check with your Toyota Dealer to
determine if any Special Policy Adjustment is applicable to your vehicle.
Club Toyota members can check on-line to see if a Campaign is applicable to
their vehicle(s).
W H E R E T O G O FO R M A I N TE N A N C E
Toyota recommends having maintenance performed by an authorized Toyota
dealership.
Toyota dealership technicians are specially trained to maintain and repair
Toyota vehicles. They stay current on the latest service information through
Toyota technical bulletins, service publications and training courses. Many are
also certified through the Toyota Certified Technician Program, which involves
a series of rigorous written examinations. eel free to ask any Toyota
dealership to show you its technicians’ credentials.
You can be confident you’re getting the best possible service for your vehicle
when you take it to a Toyota dealership.
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Owner Information
OW N E R I N F O R M AT I O N

OW N E R I N F O R M AT I O N
OW N E R I N F O R M AT I O N
R E P L A C E MEN T PA R TS
Toyota recommends using only Toyota Genuine Parts when you need to
replace a part on your vehicle. Like all Toyota products, Toyota Genuine Parts
are built to the highest standards of quality, durability and performance. They
are also designed to fit your vehicle’s exact specifications.
Your Toyota dealership maintains an extensive inventory of Toyota Genuine
Parts to meet your vehicle service needs. And because it is linked electronically
to Toyota’s Parts Distribution Centres, the dealership has quick access to any
parts it may not have in stock.
Toyota Genuine Parts are covered by their own warranty or the remainder of
any applicable New Vehicle Warranty (see your dealer for details). Non-Toyota
Parts, or any damage or failures resulting from their use are not covered by
any Toyota warranty.
E M E R G E N C Y RE PA I R S
Toyota may, at its sole discretion, reimburse you for repairs effected by non-
Toyota authorized dealerships where there is no dealership reasonably
available. Toyota will reimburse you for any of the repairs that are covered by
warranty. To receive reimbursement, present to an authorized Toyota
dealership your paid repair invoices and any parts that were removed from the
vehicle. You will be reimbursed for warranted parts at the maximum
manufacturer’s suggested retail price and warranted labour at a geographically
appropriate hourly rate multiplied by Toyota’s recommended time allowance
for the repair.
If your vehicle requires emergency repair, Toyota assumes no liability for
subsequent failures caused by improper repairs or the use of non-Toyota Parts
unless you have the vehicle properly repaired in a timely manner. To ensure
that warranty coverage remains intact, have your vehicle checked out by an
authorized Toyota dealership as soon as possible after an emergency repair.
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S E R V I C E FO R YO U R TOY OTA ’ S R A D I O AN D SO U N D S Y S TE MS
Your Owner’s Manual has complete information on radio operation. But as a
general rule, radio performance and particularly M reception may be affected
by factors such as natural terrain, man-made obstacles and your distance from
the radio station’s transmitter.
However, if the problem is not due to any of the factors above and you find
your radio does require servicing, your Toyota’s original equipment radio and
sound system components are covered under the terms of the Toyota Basic
New Vehicle Warranty.
Any authorized Toyota dealer is prepared to minimize your inconvenience by
replacing your radio/sound system rather than sending it out for repair by:
•Determining whether your radio can or cannot be repaired at the dealer.
•Ordering a replacement radio if it can’t be repaired at the dealer.
•Installing the radio in your vehicle at your convenience once your
replacement radio arrives at the dealer (usually within a few days).
Please note that only Toyota original equipment audio and Toyota
supplied/Dealer installed audio are covered under the Toyota Basic New Vehicle
Warranty.
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OW N E R I N F O R M AT I O N
OW N E R I N F O R M AT I O N
W H E N YO U N E E D H E L P, WE ’ R E H E R E TO H E L P YOU
At Toyota, service isn’t just something we provide, it is a commitment we live
by. We are committed to providing the very best product quality and customer
care throughout your sales and service experience.
Your dealer’s sales and service personnel are empowered to resolve any
inquiries or concerns you may have with your sales experience or with the
servicing of your Toyota. However, despite the best intentions of all
concerned, misunderstandings may occur. In these instances we recommend
that you take the following steps to help ensure your satisfaction.
1 . C O N TA C T YOUR D E A LER
If you have any questions or concerns surrounding your Toyota vehicle, your
dealer Sales Manager, Service Manager, and Customer Relations Manager are
there to help you. In most instances, your dealership’s management personnel
will be able to work with you to resolve your concern quickly and to your
satisfaction.
Everyone at your Toyota dealership is truly interested in your satisfaction, so
please allow your Toyota dealer the opportunity to demonstrate their
commitment to you as a valued member of the Toyota family.
2 . CON TAC T T H E TOYOTA CA N A DA CU S T OME R I N TE R AC T ION C E N TR E :
If for any reason you still require assistance or have further questions after
discussing your concerns with your dealer management personnel, Toyota
Canada’s Customer Interaction Centre Representatives are available to help
you. You may reach them by calling 1-888 TOYOTA 8 (1-888-869-6828) or
you may reach them through the Contact Us section of our website:
www.toyota.ca
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Owner Information

To help us provide prompt assistance, please provide the following information
when you contact us:
•Vehicle Identification Number (VIN). It’s the 17 digit number which you will
find when looking through the windshield at the lower corner driver’s side.
It is also listed on your sales agreement.
•The name of your Toyota dealer
•The kilometres on your vehicle
C A MVA P – T H IR D PA RT Y A R B I T R AT I O N
Toyota Canada Inc. endeavour’s to resolve all customer concerns through our
dealer network and with our direct involvement when necessary. Occasionally
a customer concern cannot be resolved through Toyota Canada’s Customer
Interaction Centre. If the first two steps of our commitment have not provided
you with a solution that is to your satisfaction, you may wish to contact the
Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP is an independent
organization that assists in resolving disputes regarding defects with your
vehicle’s assembly and/or materials as well as the application and
administration of your Toyota New Vehicle Warranty.
CAMVAP will advise you about how your complaint can be reviewed and
resolved by an independent third party through binding arbitration. There is no
charge for using CAMVAP. Results are fast, fair and final as the award is binding
on both you and Toyota Canada Inc.
CAMVAP is available across Canada. or more information and to obtain a copy
of the CAMVAP consumer guide entitled “ Your Guide to CAMVAP”, please call
CAMVAP directly at 1-800-207-0685 or visit CAMVAP’s website at
www.camvap.ca.
TOURING /RELO C AT I N G O U T S I D E C A N A D A THE
U N I TE D S TAT E S A N D U.S. TE R R I T O R I E S
If you are touring or relocating outside Canada, the United States or U.S.
Territories, and a problem arises, please consult a local Toyota dealer. Please
note, however, that warranty service may not be provided by the local dealer
because the local Toyota distributor may have no obligation to provide
warranty service to your vehicle, and/or your Toyota may not comply with the
regulatory and/or environmental requirements of such country. In the United
States, you may contact:
TOYOTA MOTOR SALES, U.S.A., Inc.
19001 S. Western Avenue,
P.O. Box 2714
Torrance, CA 90509-2714
Tel: [phone]
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