TransAct Printrex 920 Manual

Operators Guide
PN 100-11681 Rev A, October 2012

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100-TBD - Rev A Page i
Change History
Rev A Initial version October 2012

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Radio Frequency Interference Statement
This device complies with Part 15 of the FCC Rules and Industry Canada
licence-exempt RSS standard(s) .Operation of the device is subject to
the following two conditions: (1) The device may not cause harmful interference,
and (2) The devices must accept any interference that may cause undesired
operation.
The manufacturer declares that this product conforms to the following
standards or other normative documents:
EN 301 489-1 V1.9.2 (2011-09) Electomagnetic compatibility and Radio
spectrum Maters (ERM); ElectroMagnetic Compatibility (EMC) standard
for radio equipment and services; Part 1: Common technical requirements
Safety: EN 60950-1:2006Safety of information technology equipment
including electrical business equipment, including amendments A12:2011
This unit has been tested and complies with limits for a Class A digital device
under Part 15 of the FCC Rules and Industry of Canada ICES-003. These limits
are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense..
Changes or modifications not expressly approved by TransAct Technologies,
Inc. could void the user's authority to operate the equipment.
EN 301 489-3 V1.4.1 (2002-08) Electomagnetic compatibility and Radio
spectrum Maters (ERM); ElectroMagnetic Compatibility (EMC) standard
for radio equipment and services; Part 3: Specific conditions for Short-Range
Devices (SRD) operating on frequencies between 9 kHz and 40 GHz
EN 300 330-2 V1.5.1 (2010-02) Electomagnetic compatibility and Radio
spectrum Maters (ERM); Short-Range Devices (SRD); Radio equipment
in the frequency range 9 kHz to 25 MHz inductive loop system in the
frequency range 9 kHz and 30 MHz

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Disclaimer
NOTICE TO ALL PERSONS RECEIVING THIS DOCUMENT:
The information in this document is subject to change without notice. No part
of this document may be reproduced, stored or transmitted in any form or by
any means, electronic or mechanical, for any purpose, without the express
written permission of TransAct Technologies, Inc. ("TransAct"). This
document is the property of and contains information that is both confidential
and proprietary to TransAct. Recipient shall not disclose any portion of this
document to any third party.
TRANSACT DOES NOT ASSUME ANY LIABILITY FOR DAMAGES
INCURRED, DIRECTLY OR INDIRECTLY, FROM ANY ERRORS,
OMISSIONS OR DISCREPANCIES IN THE INFORMATION CONTAINED IN
THIS DOCUMENT.
TransAct cannot guarantee that changes in software and equipment made by
other manufacturers, and referred to in this publication, do not affect the
applicability of information in this publication.
Copyright
© 2012 TransAct Technologies, Inc. All rights reserved. Printed in USA
Revision Level A, October 2012
Trademarks
Some of the product names mentioned herein are used for identification
purposes only and may be trademarks and/or registered trademarks of their
respective companies.
TransAct, Printrex, and Atlantek are registered trademarks of TransAct
Technologies, Inc.
ZINK and Zero Ink are trademarks of Zink Imaging, LLC.
Microsoft and Windows are registered trademarks of Microsoft Corporation in
the United States and/or other countries.
Adobe and the Adobe logo are trademarks of Adobe Systems, Inc.

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Table ofContents
Change History ................................................................................................i
Federal Communications Commission Radio Frequency Interference
Statement ...................................................................................................... iii
Canadian Department of Communications Radio Interference Statement ...... iii
Disclaimer ...................................................................................................... iv
Copyright ....................................................................................................... iv
Trademarks.................................................................................................... iv
Table of Contents............................................................................................ v
Introducing your Printrex®920 Printer ......... 1
About your Printrex®920 Printer......................................................................3
Who Should Read This Guide? .......................................................................4
What Is Included in This Guide?......................................................................4
Technical and Sales Support...........................................................................5
On-line Technical Support ..........................................................................5
Telephone Technical Support.....................................................................5
Warranty Information ..................................................................................5
Return Materials Authorization and Return Policies ....................................6
Sales Support.............................................................................................6
Contact Information ....................................................................................7
Safety Precautions ..................................... 9
Important Safety Precautions ........................................................................11
General Precautions.................................................................................11
Grounding ................................................................................................11
Power Supply and Power Cord.................................................................11
Step-by-Step Installation Procedures ..........13
Unpack the Printer ........................................................................................15
Printer Part Names and Function ..................................................................16
Front View ................................................................................................16
Back View ................................................................................................17
Inside the Printer ......................................................................................18
Operation Panel .......................................................................................19
Connecting the Communication Cable ..........................................................20
Paper Loading Procedure .............................................................................22
Printrex®920 Specifications and Requirements
..............................................................29
Printrex®920 Specifications and Requirements ............................................31
Standard Features ........................................................................................31
Physical Printer Specifications ......................................................................32
Environmental Conditions.........................................................................32
Electrical Specifications ................................................................................32
Media Specifications .....................................................................................33
Paper .......................................................................................................33
USB Interface................................................................................................33
Printer Maintenance ..................................35
Cleaning the Printer ......................................................................................37
Protecting the Thermal Head.........................................................................37

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Cleaning the Thermal Head ..........................................................................37
Cleaning the Form.........................................................................................38
Clearing Paper Jams.....................................................................................39
Troubleshooting........................................41
Appendix A: Ordering Supplies ...................45
Drivers Available ...........................................................................................45
Index .......................................................47

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Chapter 1
Introducing your Printrex®920 Printer

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About Your Printrex®920 Printer
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About your Printrex®920 Printer
The Printrex®920 printer by TransAct®represents the very latest technology
for rack-mountable continuous form plotting, specifically designed to perform
in adverse environments such as logging trucks or offshore platforms. It builds
upon the experience of the Printrex®line of printers with a host of features
specifically designed to improve the performance of your plotting applications
in the field, including:
xPrints in full color without ink cartridges or ribbons using ZINK® (Zero Ink)
xCapable of printing black and white on standard thermal paper
xDesigned and built with rugged reliability
xAvailable in both desktop and rack-mount configurations
xEasy path to upgrade existing logging systems to full color
xPrint drivers for Windows ® and CUPS configurations for Linu[8QL[
xLow total cost of ownership
These features and more let you quickly and easily integrate the Printrex®920
with your plotting applications, while giving you the quality, durability and
uptime you have come to expect from Printrex®by TransAct®printers.

About Your Printrex®920 Printer
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Who Should Read This Guide?
This document provides information useful for end users who will install,
configure, and operate the Printrex®920 printer in their operations.
What IsIncluded inThis Guide?
This Operators Guide includes information on the installation, specifications,
and operation of the Printrex®920 printer. It provides the following information
to support your installation and operational efforts:
xWarranty and technical support information
xSpecifications and functionality description
xInstallation and operational procedures
xConfiguration, testing, and troubleshooting procedures
We want you to have a trouble-free implementation with your TransAct®
printer. For any issues not covered in this guide, quality technical support is
available on-line at www.printrex.com, or by telephone or fax ±consult the
following pages for more details about our support services.

About Your Printrex®920 Printer
100-TBD - Rev A Page 5
Technical and Sales Support
Your printer is backed by the resources of Printrex, a division of TransAct
Technologies, a global technology firm with dedicated technical support and
sales assistance. Here is how we can help you:
On-line Technical Support
Our web site at www.printrex.com is your on-line portal to obtaining technical
assistance with your Printrex®printer. Click on the Support link to find support
information for your Printrex®920 printer, including online access to drivers
and documentation, or contact us via e-mail at [email protected].
Telephone Technical Support
Live telephone support is available by contacting Printrex or one of its regional
affiliates via the contact information listed in this section. To help us serve you
faster, please have the following information ready when you call:
xThe Model Number and Serial Number of the printer.
xA list of any other peripheral devices attached to the same port as the
printer.
xWhat application software, operating system, and network (if any) you are
using.
xWhat happened and what you were doing when the problem occurred.
xHow you tried to solve the problem.
Warranty Information
Printrex®920 Printers come with a standard warranty that commences upon
shipment from factory, and covers parts and labor. An optional warranty,
covering both parts and labor, may be purchased separately.

About Your Printrex®920 Printer
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Return Materials Authorization and Return Policies
If a support technician determines that the printer should be serviced at a
Printrex facility, and you want to return the printer for repair, we will issue you
the Returned Materials Authorization (RMA) number that is required before
returning the printer. Please prepare the printer being returned for repair as
follows:
xPack the printer to be returned in the original packing material.
xDo not return any accessories unless asked to do so by a support
technician.
xWrite the RMA number clearly on the outside of the box.
Sales Support
To order supplies, receive information about other Printrex products, or obtain
information about your warranty, contact our Sales Department at the contact
telephone or fax numbers listed below or visit our web site at
www.printrex.com.

About Your Printrex®920 Printer
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Contact Information
USA
Printrex Inc.
276 East Gish Road
San Jose, CA 95112-4703, USA
Telephone [phone]
Fax [phone]
Web Site: www.printrex.com
R ±Associates Inc.
6610 Gant Road
Houston, Texas 77066 USA
Telephone [phone]
Fax [phone]
Web Site: www.r-associates.com
United Kingdom
Trident Microsystems
Pilgrims Court
15 ±17 West St.
Reigate, Surrey, RH2 9BL UK
Telephone [phone]
Web Site: www.trident-uk.co.uk
Unicomp Limited
Unit 13 Bourne Estate
Borough Green, Kent, TN15 8DG UK
Telephone [phone]
Fax [phone]
Web Site: www.unicomp.co.uk
Canada
Kesh Downhole Measurements, Inc.
P.O. Box 246
Clyde, Alberta T0G 0P0 Canada
Telephone [phone]
Fax [phone]
Email: [email protected]t
Germany
Elkutec Electronic GmbH
Postfach 11 33
D-85386 Eching bei München
Erfurter Straße 31 Germany
Telephone [phone]
Fax [phone]
Web Site: www.elkutec.de
Email: [email protected]

About Your Printrex®920 Printer
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China
Star-Luck Enterprises, Inc.
Beijing Office
Room 328, Grand Vision Business Building,
No.2 Jiuxianqiao Road,
Chaoyang District
Beijing 100015 China
Telephone [phone]
Fax [phone]
Singapore
HABS Industries Pte Ltd.
2 Kensington Park Drive
#04-04
Singapore 557320
Telephone [phone] or 65 816 32322
Fax [phone]
Email: [e-mail]

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Chapter 2
Safety Precautions

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Safety Precautions
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Important Safety Precautions
General Precautions
xUse this equipment only for the intended use described in this guide.
xDo not use power supplies outside the specified voltage/hertz range.
xDo not block any openings on the equipment.
xDo not use corrosive chemicals or vapors on or near the equipment.
xDo not expose equipment to rain, spills, or moisture.
Grounding
xThis equipment must be grounded to conform with legal and safety
standards. Connect only to a properly grounded outlet.
Power Supply and Power Cord
To avoid the risk of fire, electrical shock, personal injury, or damage to the
printer:
xAlways use the power cord provided with this printer. The power cord
supplied with the equipment is rated and approved for service to this
equipment.
xMake sure that the power plug is securely and completely inserted into the
power source.
xDo not cut, damage, or otherwise alter the power cord. Never place a
heavy object on the power cord, never expose it to heat, and never pull the
cord to disconnect it. If the power cord is damaged in any way
(condensation on exposed wires, broken wires, etc.) contact customer
service where you purchased the printer.
xDo not immerse the power cord or plug in water. Never handle the power
cord or plug when your hands are wet.
xNever knot the power cord or wrap it around itself.
xTurn off the main power before removing the power plug from the outlet.
xCheck the power plug and cord for any problem (abnormal heat, rust,
bend, cracks, scratches, etc.) at least once a month.
xIf any problem is found with the power plug or cord, contact customer
service regarding a replacement cord/
xNever pull on the power cord to unplug the cord from the power supply.
Always grip the plug to remove it from the power supply.
xAlways keep the area around the power plug free of obstacles so that you
can unplug it easily. This allows you to unplug the power cord quickly in an
emergency.

Safety Precautions
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xNever use any power source other than the one rated for the printer. This
printer is designed to be used in the region where you purchased. Also,
make sure that the power source can supply sufficient power for the
printer.
Supply Voltage:
AC 100-240 V, 50/60 Hz
Power Consumption:250 W (max.)