Travis Industries Avanti PS User manual

© 1998 Travis Industries, Inc. 93508201 040301
Pellet Stove
Service Guide
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This manual addresses the following models: ·Avanti PS
·Avanti PI
·Heritage Bay PS
·Heritage Bay PI

Table of Contents
© 1998 Travis Industries, Inc. 93508201 040301
Introduction
Models Addressed in This Guide..................... i
Who should use this guide............................. i
Precautions............................................... i
How to Use this Service Guide....................... i
Items to Bring on Service Calls....................... ii
Eliminating False Fixes................................ iii
Warranty Procedure.................................... iv
Flowcharts Ð (Section 1)
Stove WonÕt Start................................... 1-1
Pellets Don't Feed.................................. 1-2
Stove Burns Poorly................................. 1-3
Stove Goes Out......................................1-4
Stove Doesn't Heat................................. 1-5
Stove is Noisy....................................... 1-6
Glass is Dirty......................................... 1Ð7
Troubleshooting Steps (Section 2)
Cleaning
Clinkers.................................................2-1
Firebox and Exhaust System Cleaning.........2-2
Blocked Vent..........................................2-5
Vent
Restrictor Adjustment..............................2-5
Air Leak
Air Leaks...............................................2-6
Checking the Door Seal.........................2-6
Replacing the Door Gasket.....................2-6
Adjusting the Door................................2-7
Checking the Ash Pan Seal....................2-8
Air Inlet Blocked......................................2-8
Electrical
Faulty Exhaust Blower..............................2-9
Fuse Blown............................................2-9
Circuit Board Faulty...............................2-10
Faulty Igniter........................................2-11
Auger
Clearing the Auger.................................2-12
Auger Motor Defective............................2-13
Auger Circuit Faulty...............................2-14
Pellet Quality........................................2-15
Noise
Noisy Stove.........................................2-16
Convection Blower
Faulty Convection Blower........................2-17
Convection Blower Circuit Faulty..............2-18
Removal Instructions (Section 3)
Panel Removal
Side Panel Opening (Stoves Only)............. 3-1
Rear Panel Removal (Stoves Only)............. 3-1
Surround Panel Removal (Inserts Only)....... 3-2
Door and Glass Assembly
Door Removal.........................................3-3
Glass Removal........................................3-4
Electrical Components
Circuit Board Removal ..............................3-5
Wiring Harness Removal ...........................3-6
System Snap Disk Removal ......................3-7
Hopper Snap Disk Removal .......................3-8
Flow Switch Removal ...............................3-8
Igniter Removal ......................................3-9
Auger Components
Auger Motor Removal .............................3-10
Auger Flight Removal .............................3-11
Blowers
Exhaust Blower Removal ........................3-12
Convection Blower Removal ....................3-13
Parts List
Parts List............................Inside Back Cover
Index
Index..........................................Back Cover

Introduction i
© 1998 Travis Industries, Inc. 93508201 040301
Models Addressed in This Guide
This guide addresses the Avalon Avanti and Lopi Heritage Bay pellet stoves and inserts. For earlier Avalon 900 and
Lopi FoxFire and 400 models, refer to the 1994 Pellet Troubleshooting Guide.
Who Should Use this Guide
This guide was developed for service personnel and those selling Travis Industries products. Because of the inherent
danger involved with heating appliances, all work must be done by qualified personnel only. The heater must be
installed in accordance with the owner's manual and all local building codes. Bring an owner's manual for the heater
being serviced in case any installation or maintenance questions arise.
Precautions
This heater becomes very hot during operation - use care to prevent burns or property damage while
servicing.
Make sure the appliance is unplugged before conducting service or replacing a component. Some
procedures may require the heater to be plugged in while diagnosing the problem. In these cases, use
caution to prevent arcing or electrical shocks.
Before conducting service, lay down a drop cloth to prevent flyash and other debris from staining the
carpet or other flooring. On inserts, lay down a piece of cardboard on the hearth to prevent scratches.
How to Use this Service Guide
This guide uses several sections to address pellet stove service. The flowchart section (section 1) details the
troubleshooting process from start to finish. Section 2 addresses each troubleshooting step individually (if you know
the problem, you may wish to go directly to the troubleshooting step). Section 3 is dedicated to removal and
replacement instructions. Section 4 contains technical specifications.
When this troubleshooting guide refers to a side or
direction, use the diagram to the right to determine
direction.
When this troubleshooting guide refers to a electrical
connectors, use the following diagram to determine the
type of connector.
Key to Quick
Connects
Male
Female
Right
Left
Front
Back
Above
Below

ii Introduction
© 1998 Travis Industries, Inc. 93508201 040301
Items to Bring on Service Calls
Tools
¥ Nutdrivers, open end & socket wrenches in 1/4", 5/16", 11/32", 3/8", 7/16", 1/2", 7/8", 1"
¥ Door Tool (1/4Ó Allen Wrench)
¥ Multimeter
¥ Standard and Phillips-head Screwdrivers
¥ Wire with a male quick-connect attached to each end (called a jumper wire)
Hot Wire Jumper Wire
¥ Power cord with female quick-connects attached to the hot and common wires (called a hot wire)
¥ Ash Vacuum (or shop vacuum with drywall filter) and bottle brush for cleaning the stove
¥ Lock Ties (for keeping all wires from contacting hot portions of the stove)
¥ Cleaner, paper towels, drop cloth, cardboard & other supplies to clean any flyash entering home.
Spare Components
¥ Circuit Board
¥ Auger Motor
¥ Exhaust Blower
¥ Snap Disks (System & Hopper)
¥ Wiring Harness
¥ Exhaust Motor & Blower Gasket
¥ Power Cord
¥ Convection Blower
¥ Heater Fuses (5 Am
p
Quick - 1/4" x 1-1/4")
¥ Circuit Board Fuses (6 Am
p
5 mm x 20 mm)
¥ Burn Pot
¥ Door Gasket Kit (includes cement)
¥ Igniter
¥ Flow Switch
3 Bags of High-Quality Pellets
Many pellet stove problems are due to poor quality pellets. Burning high quality pellets on-site often convinces the
pellet heater owner to switch to a higher quality fuel.
Silicone Sealant
RTV 500°Silicone must be used to seal the joints between vent sections.

Introduction iii
© 1998 Travis Industries, Inc. 93508201 040301
Eliminating False Fixes
Unfortunately, many service calls provide only a temporary solution. Unless the true problem is found, conducting
service may only provide a slight performance increase. Often, when a part is exchanged with a new part, the stove's
performance will improve enough to operate at a low performance level. For example, if you install a new exhaust
blower you may improve performance enough to let the stove burn. But unless you clean the stove and show the
customer how to maintain a clean stove, you will not fix the real problem. This stove with a "false fix" may work for
several months, only to fail again. To eliminate false fixes and help make correct diagnosis, keep in mind these
principles when diagnosing pellet stoves:
Treat the Pellet Stove as an Entire System
Air leaking through the door seal will decrease performance; a dirty stove will decrease performance; poor pellets will
decrease performance: before you leave a service call, make sure all aspects of the pellet stove are working correctly.
Just because you fixed a door leak does not mean that you should not check for flyash buildup.
Test Components Individually
Before replacing a component, test it against a new component. This is especially important for blowers and auger
motors. Simply plug them in directly to a hotwire and compare performance.
Test the Stove Thoroughly
Before leaving a customer's home, make sure to operate the stove for at least one-half hour. Use the time to clean up
or finish paperwork. Furthermore, test the stove on various burn rates to ensure proper operation.
Know the Stove's Performance Level
Become familiar with how a brand new stove performs. Check the flame quality (on high and low), heat output, blower
noise, blower cfm, air wash, normal ash buildup, and door seal. Everything should be noted. With a new stove as a
benchmark, you can test a customer's stove for relative performance.
The 5 Most Common Problems
Before leaving a service call, make sure the following items have been checked:
¥ Air Leaks ¥ Dirty Stove ¥ Jammed Auger ¥ Poor Pellets ¥ Blocked Vent

iv Introduction
© 1998 Travis Industries, Inc. 93508201 040301
Warranty Procedure
Most components inside Travis Industry stoves are warranted. To receive credit for a component covered on the
warranty, follow the PRA (P roduct Return Authorization) procedure below:
1) Fill out a PRA form (white, pink, & gold carbon paper form) - keep the gold copy for your records.
2) Send the form, along with the component, to Travis Industries, Attn: PRA Returns, 15530 Woodinville Redmond
Road, Suite # 300, Woodinville, WA 98072.
3) When it is tested defective, you will receive full credit.
4) Order a new component (if needed to replace existing stock).
NOTE:
The items must be defective and under warranty to receive credit. If the component is tested and found to be
workable, or if it is not under warranty, it will be returned to you at your expense. The items must be accompanied by a
PRA form with all the information completed.

Flowcharts 1 - 1
© 1998 Travis Industries, Inc. 93508201 040301
Stove WonÕt Start
Plug in a lamp or other
appliance to verify the
power outlet is supplying
power.
There are two fuses on the
stove - one on back of the
heater near the power cord,
one on the back of the circuit
board.
Re-start the stove by moving
the mode switch to “OFF” then
“MANUAL” and pressing the
“MANUAL START” button
(press this button firmly).
AUTO
MANUAL
To check the circuit board,
replace it and check
operation.
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Pellets ArenÕt Feeding
See the flowchart ÒPellets ArenÕt
FeedingÓ on page 1-2.
Start the stove and check
for pellets feeding into the
burnpot.
Yes
No
Yes
No
No
Yes
No
Yes
No
Yes
Does
ÒMANUALÓ
Light Come
On?
Has
Household
Breaker
Blown?
Has
Either
Fuse
Blown?
Do
Pellets
Feed?
Is the
Circuit
Board
Faulty?
Make sure the household breaker
(or fuse) is operational.
Check the Power Outlet
Replace the Fuse
See ÒFuse BlownÓ on page 2-9 for
inspecting and replacing the fuse(s).
Replace the Circuit Board
See ÒCircuit Board FaultyÓ on page 2-10 for
diagnosing and replacing the circuit board.
Igniter is Faulty
If the stove does not start after 10 minutes,
see the section ÒFaulty IgniterÓ on page 2-11.

1 - 2 Flowcharts
© 1998 Travis Industries, Inc. 93508201 040301
Pellets DonÕt Feed
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Auger Motor Defective
See ÒAuger Motor DefectiveÓ on page 2-13 for
details on diagnosing and fixing auger motors.
Clear the Auger
See ÒClearing the AugerÓ on page 2-12
for details on un-jamming the auger.
Auger Circuit Faulty
See ÒAuger Circuit FaultyÓ on page 2-14 for
details on diagnosing and fixing auger circuits.
AUGER
ON
MANUAL
AUTO
This is Normal
Fill the hopper and start the heater.
It should start in 7 to 10 minutes.
Make sure the hopper has pellets.
If the stove recently ran out of
pellets, it will take approximately
10 minutes for new pellets to
feed.
Empty the hopper of pellets and
carefully look at the auger. If it
moves slightly back and forth
during operation, the auger is
most likely jammed.
Listen to the auger motor to detect
if it is working (see “Auger Motor
Defective” for more details).
The auger circuit is used to disable
the auger in cases where the flue
becomes hot or the hopper over-
heats.
Replace the Circuit Board
To check the circuit board, replace
it and check operation.
See ÒCircuit Board FaultyÓ on page 2-10 for details
on diagnosing and replacing the circuit board.
Yes
No
Yes
No
No
Yes
No
Yes
No
Yes
Is the
Auger
Jammed?
Is Auger
Motor
Working?
Does
Auger Light
Come
On?
Pellets
in Hopper &
Auger
Primed?
Is Auger
Circuit
Faulty?
Re-start the stove by moving the mode
switch to “OFF” then “MANUAL” and
pressing the “MANUAL START” button
(press this button firmly).
Stove Does Not Start
See the flowchart ÒStove Does
Not StartÓ on page 1-1.

Flowcharts 1 - 3
© 1998 Travis Industries, Inc. 93508201 040301
Stove Burns Poorly
Clean the Burnpot
Check for Air Leaks
Clean the Flue
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See ÒClinkersÓ on page 2-1 for
details on what causes clinkers.
See ÒAir LeaksÓ on page 2-6 for details
on diagnosing and fixing air leaks.
See ÒBlocked VentÓ on page 2-5 for details
on diagnosing and fixing blocked flues.
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Clean the Stove
See ÒFirebox and Exhaust System
CleaningÓ on page 2-2 for details on
cleaning the stove.
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Clear the Air Inlet
See ÒAir Inlet BlockedÓ on page 2-8
for details on the air inlet.
Open the Restrictor
See ÒFaulty Exhaust BlowerÓ on page 2-9 for
details on diagnosing and fixing exhaust blowers.
Air leaks are the most over-looked
area when troubleshooting pellet
stoves.
Check for blockage where the flue turns
upwards and at the cap.
Make sure the air inlet cap is not blocked
and the flex tube is not crushed.
A poorly burning stove will have a dark, sooty flame.
Often the burnpot will fill up with smoldering pellets.
Yes
No
No
Yes
No
Yes
Yes
No
See the section ÒRestrictor
AdjustmentÓ on page 2-5.
Is
Burnpot
Clean?
Is Vent
Blocked?
Air Leaking
into the
Firebox?
Has
Stove Been
Cleaned?
Is Air Inlet
Blocked?
Restrictor
Fully
Open?
Look for dark “clinkers” inside
the burnpot.
No
Yes
No
Yes
Faulty Exhaust Blower
The restrictor is only for stoves that
over-draft .
Re-Install the Vent
See the ownerÕs manual for a complete list
of venting requirements.
The vent may have a maximum of two 90°
elbows, must not be higher than 35’, must not
run horizontally more than 10’, and in some
cases, must be 4” in diameter.
No
Yes
Vent
Installed
Correctly?

1 - 4 Flowcharts
© 1998 Travis Industries, Inc. 93508201 040301
Stove Goes Out
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Does
Hopper
Have
Pellets?
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Yes
Has power
gone out
recently?
Are
Pellets
Feeding?
This is Normal
Re-fill the hopper and start the
heater. The heater should start in 7
to 10 minutes.
No
Yes
No
Yes
What was
the Burn
Rate?
“Low” Burn Rate
“High” Burn
Rate
Double-check the items above. If
the unit is still going out, call Travis
Industries for more information.
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HEAT OUTPUT
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H
Pellets ArenÕt Feeding
See the flowchart ÒPellets
ArenÕt FeedingÓ on page 1-2.
No
Yes
Does the
Stove Burn
Well?
Was the fire bright with
an occasional pellet
jumping out of the firepot
before the stove went
out?
Start the stove
momentarily and check
to see if pellets feed into
the burnpot.
Stove Burns Poorly
See the flowchart ÒStove
Burns PoorlyÓ on page 1-2.
What was the burn rate
when the stove when
out.
Unit may be over-drafting
See the section ÒRestrictor
AdjustmentÓ on page 2-5.
This is Normal
A power outage may disable the
heater - simply re-start the heater.

Flowcharts 1 - 5
© 1998 Travis Industries, Inc. 93508201 040301
Stove Doesn't Heat
No
Adjust the Restrictor
See ÒRestrictor AdjustmentÓ on page 2-5
for details on the adjusting the restrictor.
Yes
Yes
No
Yes
No
Clean the Burnpot
Replace the Convection Blower
See ÒFaulty Convection BlowerÓ on page 2-17
for details on the convection blower.
Is Vent
Drafting Too
Fast?
Is Heating Need too Large?
Are Heat
Exchangers
Clean?
Is Burnpot
Clean?
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See ÒClinkersÓ on page 2-1 for
details on what causes clinkers.
This heater produces approximately 20,000 BTUÕs on ÒHIGHÓ - it may not be
suitable for all home heating needs. Check the homeÕs size, insulation level
and the outside temperature to verify that 20,000 BTUÕs per hour is adequate.
Heater location may also be a consideration: heaters located in a corner or
one side of a room may not distribute heat to other rooms.
To check draft, inspect the pellets
inside the burnpot while on “Low”. If
un-burned pellets jump out of the
burnpot, you may wish to adjust the
restrictor (watch for several
minutes).
Yes
No
Yes
No
Yes
No
This is Normal
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Is
Stove up to
Temperature?
Is
Convection
Blower
Faulty?
Does
Convection
Blower Come
On?
The fan will come on once the stove is hot
(5 to 15 minutes after start-up).
Convection Circuit is Faulty
See ÒConvection Blower Circuit FaultyÓ on page
2-18 for details on the convection blower circuit.
Clean the Heat Exchangers
With the stove cool, move the heat exchange
cleaner up and down (see ÒClean the Heat
Exchange TubesÓ in the ownerÕs manual).
Look for dark “clinkers” inside
the burnpot.
The convection air blows
heated air above the door.

1 - 6 Flowcharts
© 1998 Travis Industries, Inc. 93508201 040301
Stove is Noisy
Try pressing down on
various points around
the base of the heater to
see if it decreases noise.
Try pressing down on
the surround panels and
decorative trim to see if
it decreases noise.
No
Yes
Yes
Yes
No
No
Yes
No
No
Yes
Is Noise
Coming From
Hearth?
Are
Surround
Panels
Noisy?
Is the
Exhaust
Blower
Noisy?
Is the
Auger Motor
Noisy?
Is the
Convection
Blower
Noisy?
Inspect the Stove
Loose components may create noise if allowed to vibrate. Locate the
source of the noise and tighten it connection. See ÒNoisy StoveÓ on
page 2-16 more details on fixing noisy stoves.
Inspect the Auger Motor
See ÒNoisy StoveÓ on page 2-16
more details on fixing noisy stoves.
Dampen the Hearth
Inspect Surrround Panels
See ÒNoisy StoveÓ on page 2-16
more details on fixing noisy stoves.
Inspect Exhaust Blower
See ÒNoisy StoveÓ on page 2-16
more details on fixing noisy stoves.
Inspect Convection Blower
See ÒNoisy StoveÓ on page 2-16
more details on fixing noisy stoves.
See ÒNoisy StoveÓ on page 2-16
more details on fixing noisy stoves.

Flowcharts 1 - 7
© 1998 Travis Industries, Inc. 93508201 040301
Glass is Dirty
Clean the Burnpot
A plugged burnpot will create creosote and
excessive flyash, dirtying the glass. See
ÒClinkersÓ on page 2-1 for details on what
causes clinkers.
Check for Air Leaks
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Air Leaksl decrease the amount of air coming
through the airwash. See ÒAir LeaksÓ on page
2-6 for details on what causes clinkers.
The door seal can be checked by
closing the door on a piece of
paper. If the paper slides out
easily, the door seal is not tight
enough.
The lower airwash gap, located
next to the burnpot, may
become plugged with ash. Look
for ash piling up in the area
directly behind the glass on the
bottom.
Clean the Airwash Gap
Use a vacuum or brush to dislodge any
flyash caught in the airwash gap area.
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Try a Different Brand of Pellets
Poor quality pellets may lead to dirty glass. Try a new brand of pellets
and monitor glass cleanliness. See ÒPellet QualityÓ on page 2-15 for
details on diagnosing poor pellets.
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Yes
No
No
Yes
Is
Burnpot
Clean?
Is Door
Gasket
Leaking?
Is
Airwash Gap
Plugged?

1 - 8 Flowcharts
© 1998 Travis Industries, Inc. 93508201 040301

Troubleshooting Steps 2 - 1
© 1998 Travis Industries, Inc. 93508201 011202
Clinkers
If the flames are coming only from the sides,
or are orange and black, turn the stove off
and check for clinkers. Clinkers are
hardened clumps that form over the air
holes inside the firepot.
The most likely causes are:
¥ Poor pellet quality
¥ The door or glass has an air leak
¥ The stove or vent requires cleaning
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Make sure the stove has fully cooled (approximately 25 minutes) before conducting service.
Cleaning the Firepot
To clean the firepot, open the door (see
page 23) and knock away any debris on the
firepot with a screwdriver. If severely
clogged, remove the firepot to gain better
access. Use a screwdriver, or other tool, to
fully dislodge any clinkers on the firepot.
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2 - 2 Troubleshooting Steps
© 1998 Travis Industries, Inc. 93508201 011202
Stove Cleaning
Ash buildup is the leading cause of poor performance. Excessive buildup can even lead to stove failure. Regular
cleaning is required to keep pellet stoves operating. Whenever service is conducted, consider cleaning the stove in
front of the homeowner to display how this process is conducted. The four sections of stove cleaning, and the
appropriate cleaning frequency are displayed below:
Section Frequency
Clean the Firebox Twice a Week Ð or Every 10 Bags
Clean the Vertical Exhaust Duct Once a Year Ð or Every 2 Tons
Clean the Horizontal Exhaust Duct Once a Year Ð or Every 2 Tons
Clean the Exhaust Box and Exhaust Blower Once a Year Ð or Every 2 Tons
Make sure the stove has fully cooled (approximately 25 minutes) before conducting service.
A shop vacuum with a drywall filter (available at most hardware stores) will remove flyash well. The drywall
filter prevents the fine ash particles from entering the air.
Clean the Firebox
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Swing the side ash trap door up. Lift it up and away from the firebox.
Repeat for the opposite side. Lift the firepot out of its holder.
Slide the ash pan trap door forward
to expose the ash dumps. Brush all flyash into the ash dumps, including the flyash inside the firepot holder. Replace the ash trap doors and firepot. Slide the ash pan trap door forward.
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e
d
c
b

Troubleshooting Steps 2 - 3
© 1998 Travis Industries, Inc. 93508201 011202
Stove Cleaning (continued)
Clean the Vertical Exhaust Duct
The following models have vertical exhaust ducts welded in place.
Heritage Bay PS serial # below 211650 Heritage Bay PI serial # below 410650
Avanti PS serial # below 121700 Avanti PI serial # below 320525
To clean, follow the directions below.
Use a hammer to tap against the
fireback in front of the vertical exhaust
ducts (not too hard). This should
dislodge loose flyash.
NOTE:
If the flyash does not dislodge, use a
bottle brush or other device to scrape
the flyash from the ducts.
Vertical Exhaust
Duct
Remove the
flyash by
removing the
ash trap doors
and sweeping
into the
ashpan.
More recent models use the cast-iron fireback as the front of the vertical exhaust duct. To clean, follow the directions
below.
Remove both
refractory side clips.
Remove the
refractory.
Clean this area
behind where the
refractory rests
(both sides).
Remove these doors to
remove fallen flyash and
soot (see ÒBi-Weekly
Maintenance for detailsÓ)

2 - 4 Troubleshooting Steps
© 1998 Travis Industries, Inc. 93508201 011202
Stove Cleaning (continued)
Clean the Horizontal Exhaust Duct
Remove the cover
plates over the exhaust
duct (both sides)
b
Swing the side
panels open.
5/16" Nutdriver
c
Cover
Plate
a
Phillips
Screwdriver
Open the hopper lid and remove the two
screws holding the side doors in place.
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Use a vacuum or
bottle brush to
remove all flyash
from the exhaust
duct.
d
Clean the Exhaust Box, Exhaust Blower
a
Open the hopper
lid and remove the
screw hlding the
left door in place.
Swing the left side
panel open.
Remove the six screws holding the
exhaust blower motor in place.
b
11/32" Socket
cPull the motor out (be careful not
to damage the gasket or wiring).
Clean the blower blades, blower housing,
and exhaust box. You may wish to use a
vacuum to pull ash out of the vent system.
d
Exhaust
Motor
Blower
Blades
Blower
Housing
Exhaust
Box
Phillips
Screwdriver
Gasket

Troubleshooting Steps 2 - 5
© 1998 Travis Industries, Inc. 93508201 011202
Blocked Vent
Flyash that has been expelled by the exhaust blower will accumulate in the vent sections. Check the locations shown
below for flyash buildup, and, if necessary, clean the entire vent system.
Make sure the stove has fully cooled (approximately 25 minutes) before conducting service.
Check the vent sections for creosote
accumulation (indicating a poorly burning
stove). Accumulation over 1/4Ó must be
removed.
On vertically vented systems, the dirtiest
portion is often the point where the vent turns
upwards (i.e. the "Tee"). Fortunately, the "Tee"
has a built-in clean out cover. Remove the
cover and vacuum out. While open, use a
flashlight to look up the pellet vent to check for
build-up.
Make sure the cap is free of debris
(especially if it has a screen that could
become blocked).
Flyash will deposit along
sections that are horizontal.
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Restrictor Adjustment
In some cases the vent will produce too much draft for the stove. This leads to an inefficient burn, and in some cases,
the flame going out. Excessive draft typically happens in tall vertical installations or very short horizontal installations.
The factory restrictor setting is wide open.
When to Adjust the Restrictor
¥If un-burned pellets are expelled from the firepot often (make sure they are un-burned, not just cylindrical
embers), the restrictor needs adjustment.
¥If on LOW the pellets burn too quickly and the flame goes out, the restrictor needs adjustment.
How to Adjust the Restrictor
Loosen this nut several turns.
a
b
c
d
Turn this bolt counter-clockwise to
push the restrictor in, increasing
restriction.
Use these index marks to gauge
restrictor movement. Move the restrictor
one position, then inspect the stoveÕs
performance over a long period of time.
TIghten the nut down (turn
it counter-clockwise).
Air Inlet
Restrictor
7/16" Wrench
Combustion
Air
NOTE: You will not notice much change in the flame after
adjusting the restrictor. Check stove performance over a
long period of time.
WARNING: The stove must be
completely cool and unplugged
prior to beginning this procedure.

2 - 6 Troubleshooting Steps
© 1998 Travis Industries, Inc. 93508201 011202
Air Leaks
Air leaks can come from the door or ash pan. Follow the directions below to diagnose and fix any air leaks.
Checking the Door Seal
Close the door on a dollar bill (or a piece of paper).
Then try pulling the bill out. If it comes out easily,
the door gasket is not forming a seal. Repeat this
process around the perimeter of the door to
ensure a complete seal. If the seal is inadequate,
check the door gasket. If it is flattened, or does not
protrude at least 3/16" from the door frame, replace
the door gasket. If the gasket is adequate the door
will require adjustment.
To check the glass seal, press on each panel of
glass. If the glass moves easily, the glass gasket
has become displaced or damaged. To fix the
glass seal, disassemble the door and re-assemble,
ensuring the glass gasket is properly placed.
Replacing the Door Gasket
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Make sure the stove has fully cooled (approximately 25 minutes) before conducting service.
Use only Travis Industries gasket when replacing the door gasket.
1 Remove the decorative trim above the door by opening the hopper and removing the two screws holding
it in place (use a phillips-head screwdriver).
2 Remove the door by unlatching it, opening it wide open and lifting it straight up off the hinge mounts. You
may need to swing the door back and forth to loosen the hinge pins.
3 Place the door on a flat, soft surface with the inside of the door facing upwards (do not scratch the gold).
Find the beginning of the gasket, usually near a corner, and pull it away from the door assembly. Prepare
the surface for the new gasket by scraping off any large pieces of debris with a flat-head screwdriver,
scraper, or wire brush. Remove any loose particles.
4 Apply a liberal amount of the gasket cement around the area where the new gasket will lie.
5 Apply the new gasket onto the gasket cement. Start in the bottom corner near the hinge. Be careful not
to bunch or stretch the gasket. Make sure the corners lie flat. The gasket is cut to fit the door - there
should be little or no excess length (at most 3Ó).
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New Gasket
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Gasket Cement
NOTE: Do not bunch or
stretch the gasket - this will
make the gasket uneven, or
too thin - leading to air leaks.
Start the gasket in the bottom
corner near the hinge.
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Make sure the gasket is flat around
the corners.
6 Wipe any excess adhesive off all free surfaces and let the adhesive set about 30 minutes.
7 Re-attach the door assembly and decorative trim Close the hopper lid.