Triotech Clearstream K5C User manual

Quick Start Guide
Version 1.00
www.triotechgroup.com/
www.triotechgroup.com/contact-sales
www.triotechgroup.com/contact-support
@clearstream2013
/clearstream.freeTV
Model K5/C

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Statements
This manual is provided “as is” without warranty of any kind, either expressed or implied, including but
not limited to the implied warranties or conditions of merchantability or fitness for a particular purpose.
In no event shall we, its directors, officers, employees or agents be liable for any indirect, special,
incidental, or consequential damages (including damages for loss of profits, loss of business, loss of
use or data, interruption of business), even if we have been advised of the possibility of such damages
arising from any defect or error in this manual or product. Specifications and information contained in
this manual are furnished for information use only, and are subject to change at any time without
notice, and should not be construed as a commitment by us. We assume no responsibility or liability
for any errors or inaccuracies that may appear in this manual, including the products and software
described in it. No part of this manual, including the products and software described in it, may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in
any form or by any means, except documentation kept by the purchaser for backup purposes, without
the express written permission of us. Product warranty or service will not be extended if: (1) the prod-
uct is repaired, modified or altered, unless such repair, modification of alteration is authorized in writ-
ing by us; or (2) the serial number of the product is defaced or missing.
Products and corporate names appearing in this manual may or may not be registered trademarks or
copyrights of their respective companies, and are used only for identification or explanation and to the
owners’ benefit, without intent to infringe.
Preface
Thank you for purchasing the Clearstream Media Unit. This quick start guide will help you get the most
out of your new media unit. Please read it carefully before using and keep it for future reference.
Product specifications, size, and shape are subject to change without notice, and actual product ap-
pearance may differ from that depicted herein. All trademarks and brand names are the properties of
their respective holders. © 2013-15 Triotech Media. All rights reserved.

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Contents
Chapter 1 System Introduction 1
1.1 Key Features 4
1.2 System Environment 4
1.3 Package Contents 4
Chapter 2 Connecting Your System 5
2.1 Cabling Your System 5
2.2 Powering On/Off 6
2.3 Check Your Network Connection 6
2.4 Configure Your Network 7
2.5 Calibrating Your System 8
3 0 Using Your Remote Controller 8
Chapter 4 System Overview & Using Video Addons 9
4.1 Video Addons 9
4.2 Main Playback Screen 11
4.3 Using Live TV Addons 12
4.4 Movie & Recorded TV Addons 12
Chapter 5 Clearstream Maintenance 13
5.1 Help & Support For Your Clearstream 14
5.2 Troubleshooting 15

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Chapter 1 System Introduction
1.1 Key Features
 Android or Linux operating system with ARM Multicore Processor
 Multiple format support including VC-1, H.264, MPEG-2, MPEG-1, MPEG-4, DIVX
 Video formats include avi, mpg, vob, mkv
 Audio Formats include MP3, WMA, AC3, DTS and AAC
 Support for SD/SDHC/MMC cards
 Four USB 2.0 host connectors
 RJ-45 Ethernet cable and wireless network connections
 Infrared remote controller
1.2 Environment for System
Operation: Temperature limitation: 0-40˚C; Humidity: 20-80%
Storage: Temperature limitation: -20-50˚C; Humidity: 10-90%
It is recommended to not operate the unit in an enclosed space or to stack the unit directly on top
of another heat producing device.
1.3 Package Contents
Accessories
Power Adaptor 3Pin UK 1
HDMI Cable 1
Ethernet Cable 1
User Manual 1
Remote Controller 1

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2.1 Cabling Your System
1. Connect the HDMI cable supplied into the interface marked HDMI on your media unit and the
other end into a HDMI socket on your TV.
2. Connect your Ethernet cable from the media to a free port on your router/modem.*
 It is strongly recommended that you use an Ethernet connection rather than a wireless
connection to your router. If the cable will not reach the location of your router, then a longer
cable can be purchased, or a powerline Ethernet adapter that will use your electrical wiring to
establish the connection can be purchased via our website at www.triotechgroup.com.
If you do decide to use a wireless connection, configuration details are give in section 2.4
Rear View
Chapter 2 Connecting Your System
Power
Adapter
The ports on your unit may differ in terms of location/order on the unit.
Ethernet
Network Cable
HDMI TV Connection
Router/
Modem

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2.3 Check Your Network Connection
If you are using a wired Ethernet connection, your network should be automatically configured. To check
you are online, check the system time in the top right of the Home Screen. If it is correct then you are
already connected and able to watch some TV.
Should your time be incorrect, please follow the procedure in the next section to connect your Ethernet or
Wifi network.
2.2 Powering on/Off
Once your unit is plugged in, the on/off button on the front of the unit will turn red. You can switch the unit
on and off by either pressing the button or using the power button on your remote. By selecting the HDMI
source on your television remote, you should see Clearstream Home Screen as below.
After a minute or so, you will see the Home Screen appear.

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2.4 Configure your Network
Access the Android settings Icon under Programs from your TV menu. You will then be able to select
either an Ethernet or Wi-Fi connection. Follow the on screen prompts to enable the selected connection.
Whichever you choose, please make sure the BLUE toggle switch in the top right of the menu is set to
on by using the remote.
2.5 Enabling SMART DNS Service for access to ITV/BBC iPlayer.
If you require access to the full BBC iPlayer or ITV player catch-up services, you will need to configure a
smart DNS service such as Unotelly or Overplay. This service will give you a valid UK network address
so you can access these Addons without having to connect via a VPN etc.
To find out more, go to the ONDEMAND section on our website at www.triotechgroup.com/ondemand,
or go to the HELP icon from the Video Addons tab on your Home screen and look at the FAQ section.

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3. Using your Remote Controller
You will then go through a process of moving the RIGHT ANGLE with the remote cursor buttons until
it’s fits square in the top left of the screen. The same process is carried out in the bottom right of the
screen, followed by selecting where the subtitles should appear. Finally you will see a square in the
centre of the screen. Use the LEFT/RIGHT buttons on your remote to make it a perfect square and
press return. You can exit the menu back to the home screen using your BACK or RETURN button
on your remote Your screen is now calibrated.
2.6 Calibrating Your Screen
If you find that some of the text is missing in the corners of your Home screen, your system needs to
be calibrated to your TV. To do this, from the Home screen, go RIGHT to: SYSTEM—> SETTINGS .
Then select :VIDEO OUTPUT - VIDEO CALIBRATION as shown below.
After a minute or so, you will see the Home Screen appear.
Please refer to the REMOTE KEYCARD sheet that came with your unit.

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Your Clearstream model is based upon an award-winning free and open source (GPL) software media
player and entertainment hub for digital media. It was designed for network playback, so you can
stream your multimedia from anywhere in the house or directly from the internet using practically any
protocol available. This software is provided pre-configured and at no charge with your system.
In addition to this, we have also provided our unique Clearstream management software that provides
automatic updates when required, directly to your unit each time you switch on. It also provides several
tools to check Internet speed, maintain your system and a RECOVERY option which will download and
install a default image to your unit to bring it back to the state when purchased.
4. System Overview
4.1 Video Addons
Some popular Addons have been pre-installed on your unit. The shortcuts to some of these can be
found on the main HOME screen. All of the Addons can be accessed from the tab marked Addons.

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4.1 Video Addons Cont..
There are literally hundreds of video addons available that provide Live TV, Movies, TV Catchup ,
Radio and much more.
For UK Live TV
Live UK TV. Usually in higher resolution than Filmon. Our first choice for live TV and
written in house. You will find the Expat TV icon on your Home screen, and in the
Video Addon’s section. 14 Day Catchup for UK Soaps and Quiz shows is available
within the Expat addon via the Soapbox and Quizbox icons.
The FTV Guide offers a familiar and easy way to view and plan your live TV schedule.
As well as showing what is currently being broadcast, it offers program detail on each
channel programming for the next three days. Once you have selected a channel,
simply use the menu button on your remote to toggle between full screen and picture-in-
picture to change channel.
Catch up on the BBC channels
showing the last 7 days programming
plus more
Free content from your favourite
ITV channels, available anytime.
*requires SmartDNS service.
A traditional TV 7 Day Catchup solution. Watch programming you have missed from the
last 7 days across 24 TV Channels.
UK Catchup Services

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4.2 Main Playback Screen
The main video playback screen is the same regardless of which addon you are using. This can be
accessed by pressing the MENU button on your remote. Here you can adjust settings such as audio
offset, aspect ratio and subtitles.
Note: This is not available whilst using the FTV TV Guide.
VIDEO OPTIONS
Aspect Ratio, Filters
AUDIO OPTIONS
Audio Offset, Boost
SUBTITLES
PLAY/PAUSE
STOP
SKIP TO
END/START

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It is important to note that with the volume of content available through these Addons,
Triotech Media cannot be held responsible for either the reliability, suitability or legality of
some content in terms of copyright. Some content may be unsuitable for young children.
Viewer discretion is advised.
4.3 Using Live TV Addons
When using Live TV Addons, navigate to a channel thumbnail or list with the remote arrows and press
OK/SELECT on your remote to select your channel. Please be aware that Internet streams will take up to
a few seconds to start, so repeated pressing of the OK button before the stream starts may cause the unit
to fail to play the stream correctly.
To go back to your channel list, press the STOP/RETURN buttons, and then RETURN to go back to the
main menu screen.
Alternatively you can use the FTV guide from the home screen to access your Live TV schedule.
4.4 Using Movies/Recorded TV
When watching Movies or pre recorded TV, you can use the PLAY/PAUSE and skip functions during
playback. The PAUSE function is very useful if for example you are experiencing stuttering or buffering on
your connection. Simply press the PAUSE button and give the movie or show 30 seconds-1 minute before
pressing PLAY again. This allows the units to download data in the background to give smooth playback.
You can use the UP/DOWN/LEFT & RIGHT remote buttons to skip forward & backward though the
program as detailed on page 11 of this guide.
Important: The PLAY, PAUSE & SKIP functions are unavailable whilst watching LIVE TV and may
result in an error on your system.

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5.0 Clearstream Maintenance Addon
The Clearstream maintenance tool is designed to give you all the tools and support you
need to keep your unit up to date and functioning optimally. Here you will find all of the
fixes, updates, and version upgrades as well as diagnostic tools such as checking your
Internet connection. The Auto Update feature means that critical updates will be applied
automatically when you switch the unit on.
You will find the Clearstream maintenance Addon by using the RIGHT button on the
remote from the main screen. You will find the Icon under PROGRAMS.
If an Addon is not functioning correctly, you can RE-INSTALL it easily by going to the RE-INSTALL sec-
tion within Clearstream Maintenance.

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5.1 Help and Support For Your Clearstream
One of the key differences between our system and many others is that we understand
how important customer service is. In addition to the standard hardware warranty, we
provide lifetime technical support for your unit with online help, videos, & FAQ sections
etc.
For direct support, you can use the contact-us link to raise a support ticket or ask a
question at: www.triotechgroup.com/contact-us
A series of Help Videos, latest news and quick tips are available directly from your unit by accessing the
HELP Icon . You can find this in the Video Addon section from your menu.

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5.2 Troubleshooting
Q. I have a ‘RED cross saying script failure’ at the bottom right of my screen.
A. If all Addons are failing, it is likely you are not connected to the internet. Check connectivity using
the Clearstream maintenance INTERNET TEST tool and reboot the media unit.
Q. My video stream keeps pausing and saying ‘Buffering’
A. Some sources can be busy due to demand. Many issues can be fixed by pausing the stream for 30
seconds or so before resuming to allow the stream to buffer. (Not LIVE TV). If you still experience
buffering then press the STOP key and choose another source as they will vary in speed. Many
videos are available across different Addons as well, so give a different one a try.
Q. I cannot connect to the Internet
A. If you are wired then check whether the Ethernet port is flashing and check the router configuration
is correct. If the problem persists, then switch off the router and the Clearstream unit. Switch on the
router first and wait until it is fully active before switching on the Clearstream unit and try connecting
again.
Q. UK On Demand services are not working with script failure or URL not found
A. Please go to www.triotechgroup.com/ondemand to fix your Smart DNS.
Q. One of my Addons is not working but the rest are fine
A. Try going to the re-install section of the Clearstream Maintenance Addon and select the Addon to re
-install it. Reboot the Clearstream and try again.
Q. My media unit is not responding when using an Addon.
A. If it does not respond within a couple of minutes, then reboot with the power button on the remote.
Q. I cannot enter my serial number into the Clearstream Maintenance Addon
A. The serial number is printed on the underside of the media unit, starting 201.The number can be
entered without spaces or dashes. Do not use the S/N prefix when entering the number.
With the exception of Triotech Media authored Addon’s, all of the Addons are free public domain software and
as such we do not offer direct support should an individual Addon stop working or malfunction. We will of
course offer advice and fixes where we can, which you can get via our website at www.triotechgroup.com/
support . All available fixes are available via the Clearstream Maintenance Addon.
Support for Addons

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