Tripp Lite Keyspan USA-49WG User manual

Owner’s Manual
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4-Port USB Serial Adapter
for Mac®
Model: USA-49WG
1111 W. 35th Street, Chicago, IL 60609 USA
www.tripplite.com/support
Copyright © 2010 Tripp Lite. All rights reserved. Keyspan is a trademark of Tripp Lite.

4-Port USb Serial Adapter for Mac®
Model: USA-49WG
Table of Contents
1.1 - Introduction
3
2.1 - Installation Instructions
4
3.1 - Configuring
Y
our Serial Device
6
4.1 - Keyspan Serial
Assistant
8
5.1 - Problem Solving
10
6.1 -
Appendices
12
6.1.a - Configuration Examples for Mac OS X
13
6.1.b - Palm Desktop
14
6.1.c - Modem/Cell Phone PPP
Setup
19
6.1.d - V
irtualPC
24
6.1.e - Final Cut Pro
32
6.1.f - Un-installing Keyspan software
35
Page 2

1.1 - Introduction
The Keyspan USB Serial Adapter Software for Mac OS X allows you to add serial ports to your
Mac OS X computer. Using Mac OS X native software, you can use your Keyspan USB to Se-
rial Adapter to communicate with various serial devices via the POSIX API.
Important Note:
The Keyspan USB Serial Adapter Software for Mac OS X will add 'Mac OS X serial ports' to your
computer. These 'Mac OS X serial ports' can only be used by Mac OS X native software (a
program that does not require the Classic environment to run). If you are not certain if your
serial device's software can access Mac OS X serial ports, please read the Serial Ports - Mac OS
X vs 'Classic' Mac OS section in this manual. Examples of serial devices that use Mac OS X serial
ports are modems using PPP (for internet access - congured via the Networking System Pref -
erence icon), Palm Handhelds (using Palm's HotSync Manager), and UPS devices.
Requirements
The Keyspan USB Serial Adapter Software for Mac OS X requires the following:
· Macintosh:
· At least one available USB port
· Mac OS X (10.2.8 or greater)
Page 3

2.1 - Installation Instructions
Installing the USB Serial Adapter Software for Mac OS X
Step 1 - Insert the Keyspan Serial Adapter CD-ROM
Place the CD into the CD-ROM drive. When the CD icon appears on your desktop, double click
on this icon to display its contents.
Locate the Keyspan Mac OS X folder and then locate the Keyspan USB Serial Software for Mac
OS X Installer.
Step 2 - Run the Keyspan USB Serial Software for Mac OS X Installer
Run the Keyspan USB Serial Software for Mac OS X Installer by double clicking the Keyspan
USB Serial Software for Mac OS X installer icon. This will start the installer. Once the installer
is running, follow the instructions on screen.
Note: The installer requires that you enter an administrator password
before the Keyspan software can be installed. Generally, this password
will be the same as your standard password. To enter the password,
click on the lock icon in the lower left-hand section in the installer window.
The Keyspan USB Serial Adapter software is now installed.
Step 3 - Software Installation Complete!
Now that you have installed the Keyspan USB Serial Adapter software, you are ready to install
the Keyspan USB Serial Adapter hardware. Please proceed to the installing the Keyspan USB
Serial Adapter Hardware instructions.
Page 4

Installing the Keyspan USB Serial Adapter Hardware
The following hardware installation instructions provide a basic overview on installing the
Keyspan USB Serial Adapter in a USB port. For detailed instructions on how to connect USB
devices your specific computer, please refer to the USB Device Install section in your computer's
user's manual.
Step 4 - Connect the USB Cable to the Adapter (if necessary)
If your Keyspan adapter does not have an attached USB cable, attach the included USB cable
into the Keyspan adapter's USB port.
Step 5 - Connect the Adapter to Your USB Port
Attach the Adapter to your computer by connecting the Adapter's USB cable into any built-in
USB port on your computer or USB Hub. It is not necessary to turn off your computer when at-
taching the Adapter.
Step 6 - Hardware Installation Complete!
Your Keyspan USB Serial Adapter is ready for use now that you have installed hardware and
software. Please proceed to the Keyspan Serial Assistant section in this manual for instructions
on what to do next.
Page 5

3.1 - Configuring Your Serial Device
Prior to using your serial device (modem,UPS, etc.) with the Keyspan USB Serial Adapter, you
must:
1. Connect your serial device (hardware) to the Keyspan port
2. Configure your serial device's software to use the Keyspan port.
The following instructions provide a general overview of this process.
Connecting Your Serial Device (Hardware)
If your Keyspan adapter is not connected, please do so NOW.
Step 1 - Connect Your Serial Device to the Keyspan Adapter
Attach your serial device's serial cable to the serial port on your Keyspan USB Serial Adapter.
Step 2 - Determine Which Keyspan Port Your Serial Device is Connected To
If you have a Keyspan product that has more than one serial port, please note which Keyspan
serial port your serial device is connected to (the serial port on the Keyspan product, not your
USB ports on your computer or USB hub). This information will become useful as we start Con-
figuring Your Serial Device's Software.
Configuring Your Serial Device's Software
The following configuration instructions provide a basic overview of how to configure your
software to use your Keyspan serial port(s). For specific instructions on how to operate your se-
rial device, please refer to that device's user's manual for detailed instructions.
Page 6
.

Step 3 - Determine Where to Select/Configure the Keyspan Serial Port(s)
Prior to using your serial device with a Keyspan serial port, you must first tell that serial device's
software which Keyspan serial port your device is connected to.
Most serial devices will have software that will allow you to select which serial port the device is
connected to. Depending on your serial device and its software, you may have to configure: a
System Preference item (modems accessing ISPs), an application (UPSes), or some combi -
nation of these (modems accessing terminals using Zterm).
Please refer to your serial device's documentation on which method your serial device uses and
how to access that software's serial port "configuration" screen.
Once you've determined where to select or configure your serial device's software's serial port
settings, please proceed to Step 4.
Step 4 - Determine Which Serial Port to Select in Your Serial Device's Software
When you've found the port selection screen in your serial device's software, you may be pre-
sented with a list of serial port names.
If you have a Keyspan device that only has one serial port, simply select the port name that starts
with the letters USA.
If you have a Keyspan device that has two or more serial ports, you will have more than one
choice in your list of ports. Depending on the software, you should be able to see several ports
with the letters USA. These ports will end with a number that corresponds to the port number on
the adapter.
For example, a port named "USA28X9132 " is referencing to the second port on a Keyspan USB
Twin Serial Adapter (part number USA-28X). The numbers before the last number refer to loca-
tion of that adapter on the USB bus. In this case, "913" is reporting that the adapter is on USB
bus # 9, host hub port # 1and external hub port # 3.
Step 5 - Use Your Serial Device
Once you've configured your serial software to use the Keyspan serial port, you're ready to start
using your serial device under Mac OS X.
Page 7

4.1 - Keyspan Serial Assistant
Besides the required drivers, the Keyspan USB Serial Adapter software installer installs an appli-
cation called Keyspan Serial Assistant. This application is used to:
· Show the names of the installed serial ports
· Show which Keyspan adapters are connected
· Determine the status of the adapter software and hardware
· Assist in problem solving
Launching the Keyspan Serial Assistant
To launch the Assistant, double click the "Keyspan Serial Assistant" icon in your Applications
folder. This will open the Keyspan Serial Assistant window.
Page 8

The Keyspan Serial Assistant will display any Keyspan USB Serial Adapters connected to your
computer. You can also see the names of the Keyspan serial ports by clicking on the TRIANGLE
next to the Adapter icon as shown below:
Once you know the names of the Keyspan ports, you can then select the appropriate port name in
your serial device's software.
The Settings Menu
The Keyspan Serial Assistant's Settings menu is located in the Menu bar and provides access to
the following command(s):
· The Un-install USB Serial Extension command un-installs the Keyspan USB
Serial extension. For specific instructions on how to use this feature, please read
the Un-installing Keyspan software section in this guide.
Page 9

5.1 - Problem Solving
If you are having problems with your Keyspan USB to Serial Adapter in Mac OS X, please
read the following instructions to assist you in troubleshooting.
Hardware Troubleshooting
Step 1 - Use the Keyspan Serial Assistant
Launch the Keyspan Serial Assistant application. When you open the Keyspan Serial Assis-
tant application, you should see your Keyspan adapter in the list of available adapters.
Software/Serial Device Troubleshooting
Step 2 - Is Your Serial Device Mac OS X Compatible
Check to make certain that your serial device is compatible with Mac OS X.
Step 3 - Check the Physical Connections
Make certain that your serial device is powered on and is properly connected to the Keyspan Se-
rial Adapter.
Page 10

Step 4 - Check Your Serial Device's Software Configuration
Check to see if your serial device's software is configured to use the Keyspan port. Please refer
to your serial device's documentation for instructions on how to select/switch/configure a serial
port in that software.
Page 11

6.1 - Appendices
·
ConfigurationExamples for Mac OS X
Instructions on how to configure selected hardware
and software (VirtualPC, Final Cut Pro, Palm)
·
Uninstalling Keyspan software
Instructions on how to uninstall the USB Serial Adapter
software for Mac OS X
Page 12

6.1.a - Configuration Examples for Mac OS X
The following is a list of available configuration examples for Mac OS X. These example pro-
vide step-by-step instructions on configuring select serial devices. The current examples avail-
able are:
· Palm Desktop for Mac OS X
· Modems and Cell Phones (PPP)
· VirtualPC
· Final Cut Pro
Page 13

6.1.b - Palm Desktop
Before you begin...
This Configuration Example assumes that you have already done the following:
1. Installed the Keyspan serial port hardware and software.
2. Installed the Palm Desktop software.
3. Connected the Palm Serial Cradle hardware to a Keyspan serial port.
If you have not performed any of the steps mentioned above, please do so before proceeding.
Step 1 - Check the Keyspan Serial Assistant
Before proceeding, you should check to see if the Keyspan serial port is installed correctly.
To do this, open the
Keyspan Serial Assistant
(located in your Applications folder). When you
open the
Keyspan Serial Assistant
, you will see a window similar to the one shown below:
If your Keyspan hardware and software are installed correctly, the 'Serial Ports' text box will
show an icon of your Keyspan serial product.
Page 14

Click on the TRIANGLE to the left of your Keyspan icon. This will display the names of the
serial port(s) on that Keyspan product as shown below:
*** IMPORTANT ***
Note the serial port name in the
Keyspan Serial Assistant
. We will be selecting this port name
in the Palm software later.
Note: If you have a Keyspan product that has more than one serial
port, note the serial port name of the serial port that your Palm is con -
nected to. Typically, the last 2 letters indicate the port number on
your Keyspan hardware (P1 = port 1, P2 = port 2, etc.).
Step 2 - Open the HotSync® Manager application
Before you can begin to HotSync your Palm, you must access and configure the HotSync® Man-
ager application. The HotSync Manager is the program that manages the serial communication
between your Palm and your computer.
Page 15

The easiest way to access the HotSync Manager is via the Palm Desktop software. To do this,
launch the Palm Desktop software. When the Palm Desktop software is running, go to the "Hot-
Sync" menu and select the "Setup" command.
Once the HotSync® Manager application is opened, you will be presented with the HotSync
Software Setup window.
Step 3 - Configure the HotSync Software Setup Window
In the HotSync Software Setup window, click on the HotSync Controls tab at the top of the
window. This will display the HotSync Controls options.
Click on the Disabled radio button to temporarily turn off HotSync monitoring.
the HotSync Controls tab and window
Then click on the Connection Settings tab at the top of the HotSync Software Setup window.
This will display the connection options.
Page 16

Turn off the PalmConnect, USB, and Internal Modem connections by unchecking their check
boxes.
Then turn ON the Keyspan serial port name (see Step 1) by checking its check box.
Click on the Keyspan serial port name and click on the Settings button. This will open the
settings window as shown below:
In the settings window, make sure that the Connection menu is set to SERIAL. The list of num-
bers below is the list of available baud rates.
*** IMPORTANT ***
Page 17

If you have a Keyspan USB PDA Adapter with the model number of USA-19, set the baud rate
to 57600. For any other Keyspan serial port product (including the Keyspan USB PDA Adapter
model numbers USA-19Q and USA-19Qi), set the baud rate to As fast as possible.
NOTE: The easiest way to determine the model number of your Keys -
pan serial adapter is to turn it over. On the back of the adapter is FCC,
CE, and other information. The part number is list as "P/N: USA-XXxx"
Once you have selected the correct baud rate, click the OK button to return to the Connection
Settings window. Then click on the HotSync Controls tab.
At the HotSync Controls tab, select the Enabled button as shown below:
Step 4 - HotSync Your Palm Organizer
Palm Software configuration is now complete. To initiate a 'HotSync' session, place your Palm
Organizer in its cradle and then press the HotSync button on the cradle. Your Palm Organizer
will now "HotSync."
Page 18

6.1.c - Modem/Cell Phone PPP Setup
Before you begin...
This Configuration Example shows you how to configure a dial-up internet connection (aka PPP
connection) via the Network System Preference. In this example, a modem or cell phone is con-
nected to a Keyspan serial port and the Network System Preference is told to communicate with
that Keyspan serial port.
Before you begin, please make sure that you have done the following:
•Installed the Keyspan serial port hardware and software.
•Connected the Modem/Cell Phone hardware to a Keyspan serial port.
If you have not performed any of the steps mentioned above, please do so before proceeding.
Step 1 - Check the Keyspan Serial Assistant
Before proceeding, you should check to see if the Keyspan serial port is installed correctly.
To do this, open the
Keyspan Serial Assistant
(located in your Applications folder). When you
open the
Keyspan Serial Assistant
, you will see a window similar to the one shown below:
Page 19

Click on the TRIANGLE to the left of your Keyspan icon. This will display the names of the
serial port(s) on that Keyspan product as shown below:
*** IMPORTANT ***
Note the serial port name in the
Keyspan Serial Assistant
. We will be selecting this port name
in the Network System Preference later.
Note: If you have an Keyspan product that has more than one serial
port, note the serial port name of the serial port that your modem/cell
phone is connected to. Typically, the last 2 letters indicate the port
number on your Keyspan hardware (P1 = port 1, P2 = port 2, etc.).
Step 2 - Open the Network System Preference
To open the Network System Preference pane, you must first open the System Preferences win-
dow. To do this, select the System Preferences command from the Apple menu as shown below:
Once you are in the System Preferences window, click on the Network icon and proceed to
Step 3.
Page 20