Triton SPT303I User manual

2181599B - September 2020
100mm arm available
INSTALLATION AND OPERATING INSTRUCTIONS
Please read this book thoroughly and familiarise yourself with all instructions before commencing
installation and keep it for future reference.
The handwash installation MUST be carried out by a suitably qualied person, in the sequence of
this instruction book.
IMPORTANT SAFETY ADVICE
The swivel arm supplied with this product is
a safety critical part of your shower. Failure to
use genuine Triton parts may cause injury and
invalidate your guarantee.
T30I INSTAFLOW
Handwash
FOR YOUR SERVICE REFERENCE
NOTE DOWN THE PRODUCT CODE BELOW
(FROM THE FRONT OR TOP OF THE BOX)
ALTERNATIVELY REGISTER BY TEL: [phone]
THIS OFFER IS NOT VALID OUTSIDE THE UK
REGISTER ONLINE
ENTER A PRIZE DRAW
WIN
£100
LOVE2SHOP VOUCHERS
VISIT OUR WEBSITE TODAY
TRITONSHOWERS.CO.UK/REGISTER
PRODUCT REGISTRATION IS ONLY AVAILABLE
TO UNITS PURCHASED & INSTALLED IN THE UK

2
Products manufactured by Triton are safe and without risk provided they are
installed, used and maintained in good working order in accordance with our
instructions and recommendations.
WARNING: DO NOT operate handwash if frozen, or suspected of being frozen.
It must thaw out before using.
DO NOT operate the unit if the spray arm becomes damaged.
DO NOT restrict ow out of the spray arm by placing arm in direct contact
with your body.
DO NOT operate the unit if water ceases to ow during use or if water has entered
inside the unit because of an incorrectly tted cover.
WARNING: If restarting the handwash immediately after stopping, be aware
that a slug of hot water will be expelled for the rst few seconds.
The sprayhead and rings must be descaled regularly.
Fit only the sprayhead recommended by the manufacturer and never t any
additional device to restrict the water outlet ow.
The outlet must not be connected to any tap or tting other than those specied.
This appliance is intended to be permanently connected to the water mains and
not connected by a hose set.
Mains water pressure only.
Minimum inlet pressure 100kPa (1 bar)
Maximum inlet pressure 1000kPa (10 bar)
This book contains all the necessary tting and operating instructions for
your handwash.
Care taken during the installation will provide a long, trouble-free life from
your handwash.
PLEASE READ THIS IMPORTANT SAFETY INFORMATION
INTRODUCTION - PLEASE READ
WARNING
This appliance can be used by children aged from 3years and
above and persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have
been given supervision or instruction concerning use of the
appliance in a safe way and understand the hazards involved.
Children may not play with the appliance. Cleaning and user
maintenance shall not be made by children.

3
1 GENERAL
1.1 Isolate the electrical and water supplies before
removing the cover.
1.2 Read all of these instructions and retain them
for later use.
1.3 DO NOT take risks with plumbing or electrical
equipment.
1.4 Isolate electrical and water supplies before
proceeding with the installation.
1.5 The unit must be mounted onto the nished
wall surface (on top of the tiles). DO NOT tile
up to or seal around ANY PART of the unit
using silicone sealer after xing to the wall.
Special care must be taken NOT TO BLOCK
OR SEAL ANY PRD VENTS ON THE UNIT.
1.6 Contact Triton Customer Experience (see back
page), if any of the following occur:
a) If it is intended to operate the handwash at
pressures above the maximum or below the
minimum stated.
b) If the unit shows a distinct change in performance.
c) If the handwash is frozen.
1.7 If it is intended to operate the hadwash in
areas of hard water (above 200 ppm
temporary hardness), a scale inhibitor may
have to be tted. For advice on the Scale
Inhibitor, contact Triton Customer Experience.
1.8 The sprayhead must be cleaned regularly with
descalent to remove scale and debris,
otherwise restrictions to the ow on the outlet
of the unit will result in higher temperatures
and could also cause the (PRD) Pressure Relief
Device in the unit to operate.
1.9 This product is not suitable for mounting into
steam rooms or steam cubicles.
2 PLUMBING
2.1 The plumbing installation must comply with
Water Regulations, Building Regulations or any
particular regulations as specied by Local
Water Company or Water Undertakers and
should be in accordance with BS EN 806.
2.2 The supply pipe must be ushed to clear debris
before connecting to the handwash unit.
2.3 DO NOT solder pipes or ttings within 300mm
of the handwash unit, as heat can transfer
along the pipework and damage components.
2.4 DO NOT t any form of outlet ow control as
the outlet acts as a vent for the heater can.
2.5 DO NOT use excessive force when making
connections to the swivel arm or sprayhead,
nger tight is sufcient.
2.6 All plumbing connections must be completed
before making the electrical connections.
2.7 This appliance MUST NOT be connected to
the inlet supply by a hose-set.
3 ELECTRICAL
3.1 The installation must comply with BS 7671
‘Requirements for Electrical Installations’ (IEE
wiring regulations), building regulations or any
particular regulations as specied by the local
Electrical Supply Company.
3.2 This appliance MUST be earthed.
3.3 In accordance with ‘The Plugs and Sockets etc.
(Safety) Regulations 1994’, this appliance is
intended to be permanently connected to the
xed wiring of the electrical mains system.
3.4 Make sure all electrical connections are tight to
prevent overheating.
3.5 A 30mA residual current device (RCD) MUST
be installed in all UK electric circuits. This may
be part of the consumer unit or a separate
unit.
3.6 Switch off immediately at isolating switch if
water ceases to ow during use.
3.7 Other electrical equipment i.e. extractor fans,
pumps etc. must not be connected to the
circuits within the unit.
3.8 If the product is to be left unattended for a
signicant amount of time without use, Triton
recommends the product is isolated from the
electricity supply.
3.9 As with all electrical appliances it is
recommended to have the handwash and
installation checked at least every two years by
a competent electrician to ensure there is no
deterioration due to age and usage.
IMPORTANT - PLEASE READ THESE
GENERAL GUIDANCE NOTES BEFORE PROCEEDING
To check the product suitability for commercial and multiple installations, please contact Triton’s
specication advisory service before installation. Please see back of book for contact information.

4
ADVICE TO USERS
The following information will help you
understand how the handwash product
operates.
The electric heating elements operate at
a constant rate. It is the flow rate of the
water passing through the heater can which
determines the water temperature at any given
setting. The slower the flow, the hotter the water
becomes and the faster the flow, the cooler the
water.
During winter the mains water supply will be
cooler than in summer, therefore, the water
temperature of the handwash unit will vary
between seasons on any one setting of the
temperature control. To alter the temperature,
simply adjust the control knob to the desired
temperature.
The stabiliser valve minimises variations in
water temperature during mains water pressure
changes. If changes in water temperature are
experienced during normal use, it will most likely
be caused by the water pressure falling near
to or below the minimum level. The drop in
pressure may be due to water being drawn off at
other points whilst the handwash is in use. If the
pressure drops appreciably below the minimum,
the heating elements will automatically cut out.
DO NOT place items such as soap or shampoo
bottles on top of the unit. Liquid could seep
through the joint between the cover and back
plate and possibly damage the sealing rubber.
If water becomes too hot and you cannot
obtain cooler water, first check that the
sprayhead is not blocked. Secondly check the
inlet water supply filter.
INTRODUCTION
This book contains all the necessary fitting
and operation instructions for your Triton T30I
Instaflow handwash. Please read carefully.
The installation must be carried out by a
suitably qualified person and in the sequence of
this instruction book.
SPECIFICATIONS
Electrical
Nominal power Nominal power
rating at 240V rating at 230V
3kW – 13A 2.8kW – 13A
Water
Inlet connection – ½” BSP thread
Outlet connection – ½” BSP thread
Entry Points
Water – Right: bottom
Cable – Right: top, bottom or middle
back
Materials
Backplate, cover, control knobs – ABS
Elements – Minerally insulated corrosion
resistant metal sheathing.
Dimensions without Spout
T30I
Height – 183mm
Width – 228mm
Depth – 92mm
Standards and Approvals
Splashproof rating IPX4
Complies with the requirements of current
British and European safety standards for
household and similar electrical appliances.
Complies with requirements of the British
Electrotechnical Approvals Board (BEAB).
Meets with Compliance with European
Community Directives (CE).

5
CONTENTS Page
INTRODUCTION
IMPORTANT SAFETY INFORMATION & GENERAL GUIDANCE NOTES (please read)
GENERAL ADVICE TO USERS
Specification and advice to users...............................................................................4
Key to main components and entry points............................................................... 6
Electrical requirements.............................................................................................. 7
Water requirements .................................................................................................. 8
Siting of the unit ...................................................................................................... 8
Fitting the unit to the wall........................................................................................ 9
Plumbing connections ............................................................................................ 10
Electrical connections ............................................................................................. 11
Fitting the swivel arm and cover............................................................................. 12
Commissioning....................................................................................................... 13
Operating the handwash........................................................................................ 14
Operating functions................................................................................................ 14
Cleaning................................................................................................................. 15
Flow rates and temperatures .................................................................................. 16
Fault finding ....................................................................................................17 - 18
Spare parts ............................................................................................................. 19
Guarantee, service policy, etc.......................................................................rear cover
PRODUCT FICHE
Model 3.0kW
Load Profile XXS
Energy Efficiency Class A
Energy Efficiency (%) 38
Annual Electricity Consumption (kwh) 496
Sound Power Level (db) 15

6
NOTE: Not all wiring is shown for reasons of clarity
MAIN COMPONENTS
Inside Unit
1. Terminal block
2. Cable clamp top
3. Cable clamp bottom
4. Mircoswitch
5. Stabiliser valve
6. Pressure Relief Device (PRD)
7. Can assembly 3kW
8. Thermal Cut-Out (TCO)
9. Outlet pipe
10. Cover
Package Contents
- Handwash unit
- Cover screw pack
- 200mm swivel arm
- Instruction booklet including guarantee
4
7
84
1
2
5
9 6
3
Fig.1
Entry Points Key:
Water Entry Point
Cable Entry Points
10

7
Table A
CIRCUIT PROTECTION
unit cartridge
rating MCB fuse
3.0kW – 13A
Table B
Twin and earth PVC insulated cable
CURRENT CARRYING CAPACITY
clipped direct or
installed in an in conduit buried in a non
insulated wall or trunking insulated wall
1.5mm² 1.5mm² 1.5mm²
14A 16A 19A
Note: Cable selection is dependent
on derating factors
ELECTRICAL REQUIREMENTS
The installation, supply cable and circuit
protection must conform with BS7671 (IEE
wiring regulations) and be sufficient for the
amperage required.
The following notes are for guidance only:
1The unit must only be connected to a
230 - 240V ac supply.
1.1 The electrical rating of the unit is shown on
the rating label (fig.2) within the unit.
2Before making any sort of electrical
connection within the installation, make
sure that no terminal is live. If in any doubt,
switch off the whole installation at the
consumer unit.
3The 3kW rated handwash can be connected
to a ring main via a 13A fused spur.
3.1 The electrical supply must be adequate for
the loading of the unit and existing circuits.
4A 30mA residual current device (RCD) must
be installed in all UK electric circuits. This
may be part of the consumer unit or a
separate unit.
WARNING!
THIS APPLIANCE MUST BE EARTHED
7
Fig.2
Minimum 1.5mm flexible cord in conjunction
with the cable clamp should be used when using
top or bottom cable entries.
Twin and Earth flat PVC cable should NOT be
used for clipped direct installation method.
Surface mounted cable installations should be
suitably supported by equally spaced clips on
the wall.

8
WATER REQUIREMENTS
The installation must be in accordance with
Water Regulations and Bylaws.
To guarantee activation of the heating elements,
the unit must be connected to a mains water
supply with a minimum running pressure of
100kPa (1.0 bar) at a minimum flow rate of four
litres/minute and a maximum static pressure of
1000kPa (10 bar).
NOTE:If the stated flow rates are not available,
it may not be possible to achieve optimum
performance from the unit throughout the year.
The water supply can be taken from a cold
water storage cistern provided there is a
minimum head of ten metres above the unit.
It must be an independent supply to the
handwash unit only.
If it is intended to operate the unit at pressures
above the maximum or below the minimum
stated, contact Triton Customer Experience for
advice.
SITING OF THE UNIT
IMPORTANT: This product MUST ONLY
be connected to cold water inlet mains
pipework.
Fig.3 shows a typical system layout. DO NOT
use jointing compounds on any pipe fittings for
the installation.
Isolating
stopvalve
Mains
water
supply
Handwash
Diagrammatic view (not to scale) Fig.3
Pressure Relief Safety Device
A pressure relief device (PRD) is designed
into the handwash unit which complies with
European Standards. The PRD provides a level of
appliance protection should an excessive build
up of pressure occur within the unit.
DO NOT operate the handwash with a
damaged or blocked sprayhead; this can cause
the PRD to operate.
When commissioning, the sprayhead must
be removed from the swivel arm and the
temperature control must be at the minimum
flow position. Failure to follow this procedure
may also cause the PRD to operate.
Make sure the handwash is positioned over a
sink or basin, because if the PRD operates, water
will eject from the bottom of the unit. Should
this happen, turn off the electricity and water
supplies to the unit at the isolating switch and
stop valve.
Contact Triton Customer Experience for advice
on replacing the PRD.

9
FITTING THE UNIT TO THE WALL
IMPORTANT: The unit must be mounted on
a flat surface, on top of tiles which cover the
full width and length of the backplate. It is
important that the wall surface is flat otherwise
difficulty may be encountered when fitting the
cover and subsequent operation of the unit may
be impaired. DO NOT tile up to or seal around
any part of the unit using silicone sealer after
fixing to the wall. Special care must be taken
not to block or seal any PRD vents on the unit.
The control knob is an integral part of the cover
— DO NOT attempt to remove it.
Entry position for the mains water is at the
bottom. Entry for electrical supplies are at the
top, bottom or back of the unit.
If top or bottom entry position is chosen, the
cable entry not being used should have the pipe
trim inserted (fig.4).
Procedure
Position the unit on the wall and using the
backplate as a template, mark the two fixing
holes (fig.5).
Drill and plug the wall. An appropriate drill bit
should be used. If the wall is brick, plasterboard
or a soft building block, appropriate wall plugs
and screws should be fitted.
Screw the top fixing screw into position leaving
the base of the screw head protruding 6mm
out from the wall. Hook the backplate over the
top screw and fit the bottom fixing screw into
position.
DO NOT fully tighten the screws at this stage,
as the fixing holes are elongated to allow for
out of square adjustment after the plumbing
connections have been completed.
IMPORTANT: Using a suitable sealant, always
seal around the incoming pipework to prevent
water entering the wall.
Pipe trims
Fig.4
Fig.5
WARNING
CHECK THERE ARE NO HIDDEN CABLES
OR PIPES BEFORE DRILLING HOLES FOR
WALL PLUGS. USE GREAT CARE WHEN
USING POWER TOOLS NEAR WATER.
THE USE OF A RESIDUAL CURRENT
DEVICE (RCD) IS RECOMMENDED
WHEN USING POWER TOOLS.

10
PLUMBING CONNECTIONS
Plumbing to be carried out before wiring.
DO NOT use jointing compounds on any pipe
fittings for the installation.
DO NOT use soldered fittings near the unit as
heat can transfer along the pipework and can
damage components.
NOTE: An additional isolating valve (complying
with Water Regulations/Bylaws) MUST be fitted
in the mains water supply to the unit as an
independent means of isolating the water supply
should maintenance or servicing be necessary. If
this isolator is fitted in a loft space, the loft must
have a fixed access ladder and be boarded, with
appropriate lighting from the access point to the
isolator.
IMPORTANT: The water inlet pipework to the
handwash MUST be flushed before the unit is
fitted. This is to remove any debris within the
inlet pipework.
Procedure
Turn off the water supply either at the mains
stop valve or the isolating stop valve.
Make sure the filter is inserted in the pipe before
connection. This helps to prevent ingress of
debris (fig.6).
Connect the mains water supply to the inlet of
the unit via 15mm pipe using the nut and olive
supplied (fig.7).
Check the backplate is square on the wall and
then tighten the two retaining screws which
hold it to the wall.
Turn on the mains water supply and check for
leaks in the pipework connection to the unit.
WARNING!
THE OUTLET OF THE UNIT ACTS AS A
VENT AND MUST NOT BE RESTRICTED.
ONLY THE SUPPLIED SWIVEL ARM
WITH THE SPRAYHEAD ASSEMBLY OR
TRIM FITTED SHOULD BE ATTACHED
TO THE UNITS OUTLET.
DO NOT CONNECT A TAP, HOSE SET, OR
ANY OTHER FITTING TO THE OUTLET.
Fig.6
Fig.7
Filter
Pipe
Pipe
Nut
Olive

11
ELECTRICAL CONNECTIONS
SWITCH OFF THE ELECTRICITY SUPPLY
AT THE MAINS.
Fig.8 shows a schematic wiring diagram
The cable can be surface clipped, hidden or
via 20mm conduit. For this handwash unit the
minimum cable size will be 1.5mm².
The supply cable earth conductor must be
sleeved. The outer sheath of the supply cable
must be stripped back to the minimum. For top
cable entry, remove sufficient outer sheath to
assist routing beneath and looping back into the
terminal block - DO NOT remove too much.
Conduit entry can only be from rear. Route the
cable into the unit and connect to the terminal
block (fig.9) as follows:
Earth cable to terminal marked
Neutral cable to terminal marked N
Live cable to terminal marked L
IMPORTANT: When connecting the cable, fully
tighten the terminal block screws and make sure
that no cable insulation is trapped under the
screws - loose connections can result in cable
overheating. Make sure the cable is fully secured
by the cable clamp provided (fig.10). If top
entry is used, move the cable clamp from its
position at the bottom entry position to the top
entry position.
The use of connections within the unit, or other
points in the circuit, to supply power to other
equipment i.e. extractor fans, pumps etc. will
invalidate the guarantee.
DO NOT switch on the electricity supply
until the cover has been fitted and the unit
commissioned.
L N E
1
2
4
3
1. Terminal block
2. Thermal cut-out
3. Microswitch
4. Element
Fig.8
Terminal
block
Fig.9
Fig.10

12
FITTING SWIVEL ARM
Insert the washer into the swivel arm and screw
onto the outlet pipe connection (fig.11).
FITTING THE COVER
To ensure that the temperature control is
correctly positioned on the stabiliser valve,
temporarily place the cover in position so that
the splines engage. Rotate the temperature
control fully clockwise.
Remove the cover and position the temperature
control so that it points at the position
(fig.12). Replace the cover squarely to the
backplate and guide into position so that the
control locates correctly into the splined spindle.
Should any difficulty arise, recheck the points
above.
Secure the cover in position with the two
retaining screws at the top and bottom of the
unit.
Fig.12
Fig.11
IMPORTANT
PLEASE ENSURE COVER SCREWS ARE FULLY
TIGHTENED DOWN TO PREVENT WATER
ENTERING THE HANDWASH UNIT.
ONLY THE SUPPLIED SCREWS SHOULD
BE USED. THE USE OF NON SUPPLIED
SCREWS WILL INVALIDATE PRODUCT
SPECIFICATIONS & GUARANTEE.
Swivel arm
Washer

13
COMMISSIONING
The first operation of the unit is intended to
flush out any unit debris and to ensure the
heater unit contains water before the elements
are switched on.
Make sure the electricity is switched OFF at the
isolating switch and that the cold mains water
supply is turned ON at the units isolating valve.
Check that the swivel arm is directed to waste.
Make sure that the swivel arm is screwed to
the outlet pipe, but remove the sprayhead
(fig.13).
Rotate the temperature control fully anti-
clockwise to the minimum flow position
(fig.14). NOTE: Leaving the control at any
position other than minimum may cause the
PRD to operate.
Turn the water supply back on at the isolating
valve. Wait until water starts to flow from the
swivel arm then rotate the control fully clockwise
to the maximum flow position (fig.15).
It will take about thirty seconds for a smooth
flow of water to be obtained while air and any
debris is being dispersed from the unit. When
a smooth flow of water is obtained, rotate the
control from minimum to maximum and back
again several times to release any trapped air.
Once flushing out has been completed, stop the
water flow by rotating the control to the
position.
Screw the sprayhead assembly back on to the
swivel arm - hand tight should be sufficient.
Switch on the electricity supply to the handwash
at the isolating switch.
The unit is now ready for normal operation.
NOTE: The unit does not need the power supply
to be turned on for cold mains water to be able
to flow through it.
WARNING
BEFORE NORMAL OPERATION OF
THE HANDWASH, IT IS ESSENTIAL THE
FOLLOWING COMMISSIONING
PROCEDURE IS COMPLETED CORRECTLY.
Fig.14
Fig.15
Sprayhead
assembly
Fig.13

14
OPERATING THE HANDWASH
To start the handwash unit
Turn the temperature control anti-clockwise and
the water will begin to flow.
The flow of water is controlled by the combined
start/stop temperature control.
To obtain warm water turn the control slowly
anti-clockwise to the mid position (fig.16).
If the water is too hot, turn the control slowly
clockwise. If the water is too cool, turn the
control slowly anti-clockwise (fig17).
NOTE:There will always be a short time delay
between selecting a flow rate and reaching the
stable temperature for that flow rate.
To stop the handwash unit
Turn the temperature control fully clockwise to
the position and water will cease to flow.
NOTE: It is normal practice to leave the water
supply permanently connected to the handwash
unit when not in use.
OPERATING FUNCTIONS
Low Water Pressure Cut-out
If the water pressure falls below the minimum
required for correct operation of the unit, power
will be switched off to the heating elements
preventing any maintained temperature
rises; water will continue to flow. Power will
automatically be restored when adequate water
pressure returns.
Safety Cut-out
The unit is fitted with a non-resettable
thermal cut-out safety device. In the event of
abnormal operation which could cause unsafe
temperatures within the unit, the device will
disconnect the heating elements. It will require a
visit from a qualified engineer to determine the
nature of the fault and replace the safety device
once the unit has been repaired.
Fig.16
WARNING
IF RESTARTING IMMEDIATELY AFTER
STOPPING, BE AWARE THAT A SLUG
OF HOT WATER WILL BE EXPELLED FOR
THE FIRST FEW SECONDS.
WARMER COOLER
Fig.17

15
IMPORTANT: After any servicing of the mains
water supply, always make sure the unit is run
with no power supplied to it - see
Commissioning section for details.
CLEANING THE SPRAYHEAD
IMPORTANT: Before cleaning, turn off the unit
at the isolation switch to avoid the handwash
being accidentally switched on. Cleaning can be
carried out with the swivel arm removed or still
attached to the handwash unit.
DO NOT use powerful abrasive or solvent
cleaning fluids when cleaning the sprayhead
assembly as they may damage the plastic
fittings.
The sprayhead is a critical part of the unit. In
order to maintain maximum performance, the
sprayhead assembly should be cleaned at regular
intervals to prevent build up of deposits from
the water supply. Blocked spray holes can reduce
the water flow to such an extent that it will
cause the thermal cut-out or PRD to operate.
When the unit is first installed the sprayhead
asssembly may need cleaning due to debris that
may be left in the pipework after installation.
Following this, the frequency of cleaning will
depend upon the type of water available.Hard
water areas may require cleaning once a week
whereas soft water areas may only require
cleaning every six months.
Procedure
Unscrew the sprayhead assembly from the
swivel arm and separate the sprayplate from the
sprayhead (fig.18). Clean with a suitable brush,
ensuring all traces of scale are removed from the
spray holes. Rinse in clean water and refit the
assembly.
Sprayplate
Sprayhead
Fig.18

16
FLOW RATES & WATER TEMPERATURES
The temperature of the water coming flowing from the unit depends on:
• The temperature of the mains water supply
• The water flow rate through the unit
• The power level of the unit
• The electric supply voltage
The temperature of the water supply can vary from 5°C in the winter to about 20°C in summer,
with an average of about 12°C. The table below shows a scenario of the water temperature you
can expect at different flow rates in litres/minute.
3.0kW @ 240V
1 l/min 48°C
Winter
2 l/min 27°C
3 l/min 19°C
1 l/min 55°C
Average
2 l/min 34°C
3 l/min 36°C
1 l/min 55°C
Summer
2 l/min 42°C
3 l/min 35°C
Power Rating Flow L/Min Outlet Temp °C

17
1 Unit inoperable,
no water flow.
2 Water too hot.
3Water
temperature cycling
hot/cold at intervals.
4 Water too cool
or cold.
1.1 No mains water
supply to unit.
1.2 Unit malfunction.
2.1 Not enough water
flowing through the unit.
2.2 Blockage in supply.
2.3 Increase in ambient
water temperature.
3.1 Heater cycling on
thermal cut- out.
4.1 Too much flow.
4.2 Water pressure below
minimum stated on
rating label
4.3 Reduction in ambient
water temperature.
4.4 Electrical
malfunction.
4.5 Interrupted power
supply.
1.1.1 Check if isolating valves are fully open.
Check if a blockage in inlet filter or in pipework.
1.2.1 Have unit checked. Contact Triton
Customer Experience.
2.1.1 Increase the flow rate.
2.1.2 Blocked sprayhead - clean or replace
sprayhead.
2.2.1 Check if stop valves are fully open. Check if
blockage in inlet filter.
2.3.1 Increase the flow rate.
3.1.1 See 'Water too hot' causes 2.1, 2.2 and
2.3 and their appropriate actions. If it continues,
contact Triton Customer Experience.
4.1.1 Reduce the flow rate.
4.2.1 Is water supply mains or tank fed?
4.2.2 If tank fed, replumb to mains water supply
or see 4.2.4.
4.2.3 If mains fed, ensure that mains stop
valve is fully open and that there are no other
restrictions in the supply while the unit is in use,
or see 4.2.4.
4.2.4 Fit a pump to give minimum pressure.
Contact Triton Customer Experience for advice.
4.3.1 Reduce the flow rate.
4.4.1 Have unit checked by suitably qualified
electrician or contact Triton Customer Experience.
4.5.1 Blown fuse or circuit breaker. Check supply.
Renew or reset fuse or circuit breaker. If it fails
again, consult a qualified electrician.
4.5.2 Power cut. Check other appliances and
if necessary, contact local Electricity Supply
Company.
FAULT FINDING
IMPORTANT: Switch OFF the electricity at the mains supply and remove the circuit fuse
before removing the cover from the handwash while attempting any fault finding
inside the unit.
It is advised all electrical maintenance/repairs to the handwash unit should be carried
out by a suitably qualied person.
Problem Cause Action

18
5Unit varies from
normal temperature
to cold during use.
6Pressure relief
device has operated
(water ejected from
PRD tube).
5.1 Water pressure has
dropped below minimum
required
6.1 Blocked sprayhead.
5.1.1 Wait until the water pressure resumes to
normal.
6.1.1 Clean or replace sprayhead and then fit
new PRD.
Note: Identify cause of operation before
fitting new PRD unit.
When fitting a new PRD, follow the
commissioning procedure.
FAULT FINDING
Problem Cause Action

19
WEEE Directive – Policy Statement
As a producer and a supplier of electric showers, Triton Showers is committed to the protection of the
environment via our own environmental policy and compliance with the WEEE directive.
Triton Showers is fully registered with the Environment Agency under the following scheme:
Repic: Producers take-back scheme (PTS), registration number WEE/EJ3466QV
All our electric products are labelled accordingly with the crossed out wheeled bin symbol. This indicates, for
disposal purposes at end of life, that these products must be taken to recognised collection points, such as local
authority sites/local recycling centres; this will be free of any charges. Do not return to Triton Showers.
To purchase a genuine Triton spare
part for your product, please visit
www.tritonshowers.co.uk/spares
for product codes and prices.
Alternatively please call our
Customer Experience team on
024 7637 2222 to order direct.
Please have your model name available.

In the event of a product fault or complaint occurring,
the following procedure should be followed:
DO NOT REMOVE THE PRODUCT
1. Telephone Customer Experience on 024 7637 2222 having
available your details including post code, the model number
and power rating of the product, together with the date of
purchase and, where applicable, details of the particular fault.
2. If required, the Customer Experience Advisor will arrange for a
qualied engineer to call.
3. All products attended to by a Triton service engineer must be
installed in full accordance with the Triton installation guide
applicable to the product. (Every product pack contains an
installation guide, however, they can also be downloaded free at
www.tritonshowers.co.uk).
4. Our engineer will require local parking and if a permit is required,
this must be available to the engineer on arrival at the call.
5. If loft access is required for isolation or to complete a repair,
the loft must have a xed access ladder and be boarded, with
appropriate lighting from the access point to and around the
repair area.
6. It is essential that you or an appointed representative (who must
be over 18 years of age) is present for the duration of the service
engineer’s visit. If the product is in guarantee you must produce
proof of purchase.
7. Where a call under the terms of guarantee has been booked
and the failure is not product related (i.e. scaling and furring,
incorrect water pressure, pressure relief device operation or
electrical/plumbing installation fault) a charge will be made. A
charge will also be issued if nobody is at the property when the
service engineer calls or adequate parking/permit is not available.
8. If the product is no longer covered by the guarantee an
up-front xed fee will be charged before the site visit.
9. Your receipt must be retained as proof of purchase. Should proof
of purchase not be available on an ‘in-guarantee’ call, or should
the service engineer nd that the product is no longer under
guarantee, the engineer will charge the same xed price and
will request payment prior to departing. If payment is not made
on the day an administration charge will be added to the xed
charge.
10. If a debt is outstanding from a previous visit, or from any other
Triton purchase, Triton reserves the right to withhold service until
the debt has been settled.
11. Triton takes the health, safety and wellbeing of its employees
very seriously and expects customers to treat all staff members
with respect. Should any employee feel threatened or receive
abuse, either verbally or physically, Triton reserves the right to
withhold service.
Replacement Parts Policy
In line with AMDEA guidelines, Triton retains functional spares
for as long as there is a market for them and in most cases, well
beyond. Due to the vast array of product types, the life cycle of
products can vary and therefore so can the length of time parts
can be supplied. Spare parts can be ordered via our online spare
parts store or by telephoning our Triton Customer Experience
team on 024 7637 2222. Payment should be made by credit/
debit card (excluding American Express or Diners Card). Payment
can also be made by pre-payment of a pro-forma invoice, by
cheque or postal order.
Telephone orders are based on information given during
the call. Before contacting Triton, please verify your
requirements using the Information contained in the
user guide. Triton cannot accept liability for incorrect part
identication.
TRITON UK STANDARD GUARANTEE
This guarantee applies only to products installed within the
United Kingdom and does not apply to products used
commercially. This guarantee does not affect your statutory
rights.
With the exception of accessories, Triton guarantee the
product against all manufacturing defects for a period of 1
year (for domestic or light commerical use only) from the
date of purchase, provided that it has been installed by a
competent person in full accordance with the tting
instructions.
All accessories such as shower heads, hoses and riser rails carry
a 1 year parts only guarantee against manufacturing defects.
Any part found to be defective during this guarantee period
we undertake to repair or replace at our option without
charge, so long as it has been properly maintained and
operated in accordance with the operating instructions and
has not been subject to misuse or damage. This product must
not be taken apart, modied or repaired except by a person
authorised by Triton.
What is not covered:
1. Breakdown due to:
a) wilful act or neglect;
b) any malfunction resulting from the incorrect use or
quality of electricity, gas or water or incorrect setting of
controls;
c) failure to install in accordance with this installation
guide.
2. Claims for missing parts once the product has been
installed.
3. Repair costs for damage caused by foreign objects or
substances.
4. Total loss of the product due to non-availability of parts.
5. Compensation for loss of use of the product or
consequential loss of any kind.
6. Call out charges due to an abortive visit or where no fault
has been found with the appliance.
7. The cost of repair or replacement of isolating switches,
electrical cable, fuses and/or circuit breakers or any other
accessories installed at the same time. Replacement of the
Pressure Relief Device that only activates when the shower
outlet is blocked is also excluded.
8. The cost of routine maintenance, adjustments, overhaul
modications or loss or damage arising therefrom,
including the cost of repairing damage, breakdown,
malfunction caused by corrosion, furring, frost or exposure
to freezing conditions.
9. Call out charges where the water supply cannot be
isolated, this includes consequential losses arising from
unserviceable supply valves, or inaccessible product or
valves located in a loft space without suitable access.
For the latest Terms & Conditions please see:
www.tritonshowers.co.uk/terms
PLEASE NOTE PRODUCT REGISTRATION IS ONLY
AVAILABLE TO UNITS PURCHASED & INSTALLED IN THE UK
Triton Showers
Triton Road
Nuneaton
Warwickshire, CV11 4NR
Triton is a division of Norcros Group (Holdings) Limited
Customer Experience: 024 7637 2222
Trade Installer Hotline: [phone]
www.tritonshowers.co.uk
E-mail: [email protected]
E-mail: [email protected]
UK SERVICE POLICY
Triton reserve the right to change product specication without prior notice. E&OE. © TRITON SHOWERS 2020