TruGolf MULTISPORT User manual

MULTISPORTMULTISPORT
MANUAL
TRUGOLF.COM

TABLE OF
CONTENTS
TRUGOLF MULTISPORTS.................................................. 1
PLAYING THE MULTISPORT GAMES................................ 2
RALLY BASEBALL ............................................................... 6
SLAP SHOT HOCKEY.......................................................... 11
BREAKAWAY SOCCER........................................................ 15
FOOT GOLF ........................................................................ 20
GENERAL TROUBLESHOOTING ....................................... 25
TROUBLESHOOTING: TRUTRACK 2................................. 26
TROUBLESHOOTING: TRUFLIGHT 2................................ 28
TROUBLESHOOTING: E6 ISC............................................ 28
TROUBLESHOOTING: MICROPHONE.............................. 29
CONTACT CUSTOMER SUPPORT
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Toll Free: 877-711-6691
Direct Line: 801-677-1123
https://trugolf.com/support
TRUGOLF
MULTISPORT
Welcome to TruGolf’s rst MultiSports game pack, which includes Rally
Baseball, Slap Shot Hockey, Breakaway Soccer and Foot Golf!
To play these games, you will need the following:
1) A TruGolf simulator, with one of these tracking systems:
• The E6 Interactive Sports Camera System
See https://trugolf.com/downloads/manuals/E6_Interactive_Sports_
Camera_Manual.pdf for information on installing the E6 ISC
• The TruTrack 2 (in-oor/acoustic), or
• The TruFlight 2 (high-speed camera-based)
2) A compatible PC, with the following minimum/recommended specs:
GPU Minimum: Nvidia GeForce GTX 680 / 1050 Ti
Recommended: Nvidia GeForce GTX 1070 / 1660 Ti (RTX 2070 or
2080 for 4K)
CPU Minimum: Core i3 6th gen. Intel processor
Recommended: Core i7 8th gen. Intel processor
RAM Minimum: 8GB of installed memory
Recommended: 16GB
OS Windows 10
Other Internet Connectivity
2 or more USB 3.0 ports
Sound Card with mic/line in capabilities
3) The E6 Product Launcher installed:
See https://trugolf.com/downloads/manuals/E6_Product_Launcher_
Manual.pdf for information on installing the E6 Product Launcher
4) Equipment
• Rally Baseball: A bat, ball and hitting tee
• Slap Shot Hockey: A hockey stick and street hockey ball or puck
• Breakaway Soccer & Foot Golf: A soccer ball (or similar type of ball)
- Balls, pucks, and hitting tees available from TruGolf
5) Microphone (required to use the Voice-Activation options within the games)
NOTE: The E6 Interactive Sports Camera system has a built-in microphone that
works via the USB 3.0 bus, but it is recommended that customers have mic/line
in on their sound card, in case they want to improve the microphone pickup
using their own/custom microphone hardware.
• See page 3 for instructions on installing a separate microphone
- Microphones available from TruGolf
1

PLAYING THE
MULTISPORT GAMES
To play the Multisport games the E6 Product Launcher must be installed.
Once this is done:
1) Open the E6 Product Launcher.
2) Click the game you want to play.
• Scroll to see all available games
• The rst time you play a game, it will need to be downloaded
3) Click PLAY.
SELECTING IN-GAME SETTINGS
Inside each of the MultiSport games is a settings screen, accessible by clicking
the SETTINGS icon from the main menu.
On the Settings screen, you’ll nd the following options:
Graphics Quality
• Medium: For systems with minimum hardware specs
• High: For systems between the minimum and recommended hardware specs
• Ultra: for systems that meet or exceed the recommended hardware specs
Display Fullscreen – Toggles between full screen and “windowed” mode
• Users should never need to run in Windowed Mode, unless
troubleshooting; leave this option selected
Game Volume – Adjusts the volume of the in-game audio, music and
sound eects
Show instructions on startup – Toggles the “How to” instructions
customized for each tracking system type. This appears each time you start a
game to help with properly positioning a ball for the current tracking system.
If you elect to not show these messages, you can switch them back on here
Mic levels – This shows the pickup and sensitivity levels of your microphone, as
well as the “Optimal” pickup range. If you are experiencing any issues with the
microphone, make sure the mic levels consistently measure within the “Optimal”
range when speaking loudly and clearly at the tee position. If you need to adjust
the mic sensitivity, refer to “Setting up your Microphone” (below).
When you’re nished selecting Settings, click SAVE & CLOSE.
SETTING UP YOUR MICROPHONE
Whether you have a E6 Interactive Sports Camera (ISC) tracking system installed
(which has a USB microphone included) or another tracking system with a
separate mic connected via the 3.5mm jack on your sound card, you will need to
set up and calibrate your microphone.
If you’re using a Vista simulator that uses our TruTrack system, you may have
been provided with a separate microphone with 3.5 mm jack connection. This
connects via the PCs “Line-In” jack at the front of the PC unit.
Connecting the Microphone
• At the front of the PC are two small 3.5 mm jack connections. One is for
headphones/line-out and the other is for microphone/line-in
• Simply plug the microphone into the microphone/line-in jack.
After connecting the ISC tracking system—or your own standard microphone—to
your PC, you will need to use Windows Sound Settings to adjust the sensitivity:
1) On your Windows Desktop, right click on the speaker icon (in the system
tray) and select OPEN SOUND SETTINGS
MICROPHONE
2 3

2) From here, navigate to the section titled “Input”
3) From here, you can choose your input device.
• If you are using the E6 ISC, the input device will be called “USB
Audio Device”.
• If you are using a Mic with a 3.5mm Select this device (with a Vista
simulator), it will be called “Mic/Line in” or something similar.
4) Next, you will need to adjust the input levels. Click DEVICE PROPERTIES.
5) Adjust the slider under “Volume” to between 70 and 90.
NOTE: Windows has its own level meter on the sound properties windows
under “Input”, however this is not accurate. Levels on this meter do not
represent actual levels of the microphone. To check actual levels you will
need to proceed to the following steps to check your levels in-game…
6) Keep this window open for the next step…
7) Launch any MultiSport game.
8) Navigate to the in-game Settings screen by clicking the SETTINGS icon
from the main menu.
9) Stand at the tee position and speak loudly and clearly. If the mic levels
consistently hover within the “Optimal” range, your microphone is
congured correctly.
10) If the levels are too low or high, go back to the Windows Sound Settings (see
above) and adjust the “Volume” level by increasing or decreasing the slider.
11) After each adjustment in Windows, return to MultiSport and check levels
again until you reach the “Optimal” recording level.
THE READY/WAIT INDICATOR
In all MultiSport games, there is an on-screen graphic that noties players when
the system is ready to accept a shot.
• Ready: The system is ready
• Please Wait: The system is still processing the previous shot; players must
wait until the status returns to “ready” before taking another shot
4 5

RALLY
BASEBALL
Rally Baseball is a “Home Run Derby” style game, where you get points for
hitting into single, double, triple and home run zones, while trying to avoid
hitting into “Out” zones.
REQUIRED EQUIPMENT
• Baseball Bat
• You provide the bat
• Hitting Tee
• Any standard hitting tee
• TruGolf sells a hitting tee, if desired
• Baseball
• IMPORTANT! Real baseballs should not be used, as a wayward
hit could easily damage the simulator or PC. Wie balls are also
not recommend, as their light weight may not track accurately. A
variety of softer baseballs will work.
• TruGolf sells an ideal soft baseball that was used in the
development of the game.
GAME SETUP
1) From the Title screen, continue on to the Game Setup screen. Here you choose:
• Number of Players (1-8)
• Number of Innings (1-9)
• Turn Rules (Fast Game, 1 Out, 3 Outs, 9 At Bats)
NOTE: Select any of the Turn Rules options to see a description.
2) After choosing players, innings and turn rules, select NEXT.
3) On the Player Setup screen, you can:
• Enter PLAYER NAMES (select any Player Name box and enter a new name)
• Select DIFFICULTY LEVELS for each Player (a description of the diculty
levels is at the bottom of the screen)
• Select the BACK button to go back and change the number of players,
innings or turn rules
• Click the SETTINGS button to check settings for screen display,
volume of in-game sounds and microphone levels
NOTE: This Settings screen is also accessible while you’re playing the game.
4) After entering new player names and choosing a diculty level for each
player, select PLAY!
76

BATTING
1) Position the Hitting Tee.
• If you are using the E6 Interactive Sports Camera, place the hitting tee
2 ft. behind the standard tee area (“Tee Position”).
NOTE: For most games, the ISC is calibrated to track balls kicked/hit from
the Tee Position; Rally Baseball performs better with the hitting tee further
from the screen
2) Place the ball on the tee and get ready to swing.
3) Trigger a pitch. There are three ways to do this:
• If using a microphone, speak one of the voice commands displayed onscreen
- “Slow” or “Change Up” for a slow pitch
- “Normal” or “Pitch” for a medium pitch
- “Fast” or “Quick” for a fast pitch
• Touchscreens or keyboards may also be used:
- With a touchscreen, press one of three pitch buttons onscreen.
- With a keyboard, press Sfor a slow pitch, Dfor a normal pitch, or F
for a fast pitch.
TruFlight 2
With a TruFlight 2 (high-speed camera-based) tracking
system, place the hitting tee just outside (behind) the
camera’s view. If any part of the hitting tee is in the
camera’s view, an error message is displayed.
TruTrack 2
With a TruTrack 2 (in-oor/acoustic) tracking system,
place the hitting tee so the back edge of the hitting tee’s
base is several inches ahead of the front oor sensor
(as shown on right). Also, there should be no shadows
crossing the sensors. If the hitting tee obstructs the
sensors, an error message is displayed.
LEFT
HANDED RIGHT HANDED
4) Time your swing to get a POWER BOOST!
IMPORTANT! When hitting, there are no balls and strikes and you can swing
at any time—with or without the pitcher making a pitch. However, if you
trigger a pitch and time your swing just right, your hit will get a signicant
“Power Boost” bonus.
• Good timing varies, depending on the speed of the pitch (Slow, Medium, Fast).
• After each pitch & hit, a Swing Timing graphic is displayed, showing if you
swung early or late and by how much.
TURNS
There are four ways to play each player’s turn, which you choose on the Game
Setup screen:
• Fast Game: Hit until you make 1 Out or have 3 At-Bats, whichever comes rst
• 1 Out: Hit until you make an out
• 3 Outs: Hit until you make three outs
• 9 At-Bats: Get nine at-bats, regardless of how many of them are outs
Player 1 always goes rst, followed by Player 2, and so on. At the end of each
player’s turn, a score summary is displayed.
PITCHING VS. HITTING!
For an added level of competition, have a player who is not batting choose
which pitches to throw, using the touchscreen or keyboard, rather than using
the microphone to trigger the pitches.
• With a touchscreen, press one of three pitch buttons onscreen.
• With a keyboard, press Sfor a slow pitch, Dfor a medium pitch or F for
a fast pitch.
SCORING
The playing eld is divided into ZONES for Outs, Singles, Doubles and Triples.
A hit over the fence is a Home Run.
• The size of the Zones (and the number of Out Zones) varies for each
Diculty Level.
• The result of a hit is determined by where the ball comes to rest, unless
it hits the wall, in which case you get an Out, a Double or a Triple,
depending on which section of the wall the ball hit.
• Singles are worth 1 point, Doubles 2, Triples 3 and Home Runs 4.
8 9

IN-GAME UI
1) Scoreboard: The scoreboard in center eld displays player scores for each
inning and their total scores.
2) Baseball Button: Select this to display a more detailed scoreboard, which
shows who is at-bat and who has the current high score. From here, you
can click the SETTINGS button to check and adjust settings for screen
display, volume of in-game sounds and microphone levels, or exit the game.
1
2
SLAP SHOT
HOCKEY
Slap Shot Hockey gives you four ways to play: head-to-head against a goalie,
hitting targets in the goal area—either for high score or in “blackout” mode,
where you play until all targets are hit—and the exciting new “long shot”
mode, where you shoot from the far side of the rink to an empty goal and
must avoid having the puck hit randomly moving skaters!
REQUIRED EQUIPMENT
• Hockey Stick
• You provide the stick
• Street Hockey Ball or Puck
• IMPORTANT! Real pucks should not be used, as they may damage
the simulator screen.
• TruGolf sells both an ideal street hockey ball and puck, both of
which were used in the development of the game
1110

GAME SETUP
1) From the Title screen, continue on to the Game Setup screen. Here you choose:
• Number of Players (1-8)
• Number of Rounds (1-9)
• Turn Rules (3 Shots, 5 Shots, 10 Shots)
NOTE: Select any of the Turn Rules options to see a description.
• Game Mode (Goalie, Targets, Long Shot, Blackout)
NOTE: Select any of the Game Modes to see a description.
2) After choosing players, rounds, turn rules and game mode, select NEXT.
3) On the Player Setup screen, you can:
• Enter PLAYER NAMES (select any Player Name box and enter a new name)
• Select DIFFICULTY LEVELS for each Player (a description of the diculty
levels is at the bottom of the screen)
• Select the BACK button to go back and change the number of players,
rounds, turn rules or game mode
• Click the SETTINGS button to check settings for screen display,
volume of in-game sounds and microphone levels
NOTE: This Settings screen is also accessible while you’re playing the game.
1) After entering new player names and choosing a diculty level for each
player, select PLAY!
BALL/PUCK PLACEMENT
MODES OF PLAY
GOALIE GAME MODE
The traditional one-on-one battle between you and the goalie—a penalty shot
from a static position.
Scoring: 1 point per goal
TARGETS GAME MODE
Practice your shot-making by hitting targets within the goal.
Diculty: The number and size of targets diers for each diculty level.
E6 Interactive Camera System / TruTrack 2
If you have a E6 Interactive Camera System or
TruTrack 2 (in-floor/acoustic) tracking system,
place the ball/puck on the “Tee Position” (where
you would put a golf ball (in between the sensors
with the TruTrack 2)).
TruFlight 2
If you have a TruFlight 2 (high-speed camera-based)
tracking system, place the ball/puck just outside
(behind) the camera’s view. If any part of the ball/puck
is in the camera’s view, an error message is displayed.
12 13

Scoring:
• EASY targets have point values of 5, 10, 15, 20 and 25 (3 targets each)
• MEDIUM, there is one 25, two 20’s, three 15’s, four 10’s and ve 5’s
• HARD has one each of 15, 20 and 25, plus two 10’s and 10 5’s.
BLACKOUT GAME MODE
Similar to the Targets Game Mode, but play until all targets are hit!
Scoring: Same as Targets Game Mode
LONG SHOT GAME MODE
The opposing team has pulled their goalie, leaving their goal open. All you need
to do is make a long, straight shot that doesn’t hit any of the skaters!
Scoring: 1 Point per Goal
NOTE: There are three starting positions (left, center, right), randomly chosen
and changed each round.
PUCK MAX SPEED
The speed of every shot you take, in any Game Mode, is displayed when the
shot is nished! This appears in the top left corner of the screen and shows the
speed in both Miles per hour and Kilometers per hour.
BREAKAWAY
SOCCER
With Breakaway Soccer, you have three ways to play: (1) head-to-head against
a goalie, (2) a unique European mode of play, known as “Two Hole” and (3) an
exciting and challenging new “passing” mode, where you kick to any of three
moving teammates to perfect your accuracy, distance and timing!
REQUIRED EQUIPMENT
• Soccer Ball
• Other similar balls (volleyball, kick ball) may work as well.
1514

GAME SETUP
1) From the Title screen, continue on to the Game Setup screen. Here you choose:
• Number of Players (1-8)
• Number of Rounds (1-9)
• Round Rules (3 Shots, 5 Shots, 10 Shots)
• Game Mode (Goalie, Two Hole, Passing)
2) After choosing players, number of rounds, round rules and game mode,
select Next.
3) On the Player Setup screen, you can:
• Enter PLAYER NAMES (select any Player Name box and enter a new name)
• Select DIFFICULTY LEVELS for each Player (a description of the diculty
levels is at the bottom of the screen)
• Select the BACK button to go back and change the number of players,
rounds, round rules or game mode
• Click the SETTINGS button to check settings for screen display,
volume of in-game sounds and microphone levels
NOTE: This Settings screen is also accessible while you’re playing the game.
4) After entering new player names and choosing a diculty level for each
player, select PLAY!
BALL PLACEMENT
NOTE: Occasionally, kicking straight across the sensors will cause the kick to
not register. So, ideally, the ball should be kicked slightly diagonally across the
sensors (i.e. if you want to kick to the right side of the screen, place the ball just
left of center).
VOICE-ACTIVATION
• Voice-activation is used only in the “Passing” Game Mode
• When you’re ready, say “Ready” – this will trigger your teammates to start
running toward their passing target areas
• If you’re not using the microphone, you can press any key to start the action.
TruTrack 2
If you have a TruTrack 2 (in-oor/acoustic) tracking system,
place the ball just behind the rear oor sensor and
slightly left or right of center
If the ball is covering any sensor before it’s kicked, the
kick may not register
E6 Interactive Sports Camera
If you have a E6 Interactive Camera, place the ball on the
Tee Position
TruFlight 2
If you have a TruFlight 2 (high-speed camera-based)
tracking system, place the ball just outside (behind)
the camera’s view. If any part of the ball/puck is in the
camera’s view, an error message is displayed.
16 17

PASSING GAME MODE
Good passing requires accuracy and timing. You have three teammates, each
one running toward a specic (highlighted) target area. The object is to kick the
ball into one of the targets and time it so the ball gets there exactly when your
teammate does.
IMPORTANT! You must trigger the action of your teammates running to their
target areas.
• If you are using a microphone, you can use voice activation and say
“READY!”
• If there is no voice-activation, press any key.
Scoring:1 point for hitting a close target, 2 points for a mid-range target, 3
points for a far target; x2 bonus if the player is in the target zone when the
ball hits it.
MODES OF PLAY
GOALIE GAME MODE
The traditional one-on-one battle between you and the goalie—essentially a
penalty shot.
Scoring: 1 point per goal
TWO HOLE GAME MODE
Two Hole is inspired by a popular European mode of play, where players take
shots at a wall with two small holes, one in the upper-left corner and one in
the lower-right corner. Traditionally, players get six shots—three at each hole.
According to long-time fans of the game, no one has EVER hit all six kicks!
NOTE: To play the traditional rules (six shots—three at each hole), choose “2”
for the Number of Rounds and “3 Kicks” for the Round Rules, and then aim for
a dierent hole on each round.
Scoring: 1 point per goal
18 19

GAME SETUP
1) From the Title screen, continue on to the Game Setup screen. Here you choose:
• Number of Players (1-8)
• Number of Holes (9 or 18)
• Game Mode (Standard or Demolition)
• Course
• Pacica: Oceanside, tropical, lower diculty
• Alpine: Canadian Rockies-style, moderate diculty
• Badlands: Red rock, desert; only course to play in “Demolition” mode
• Hillview: The longest, most challenging course
2) After choosing players, number of holes, game mode and course,
select NEXT.
3) On the Player Setup screen, you can:
• Enter Player Names (select any Player Name box and enter a new name)
• Select Diculty Levels for each Player (a description of the diculty levels
is at the bottom of the screen)
• Select the Back button to go back and change the number of players,
holes, game mode or course.
• Click the Settings button to check settings for screen display, volume
of in-game sounds and microphone levels.
FOOT
GOLF
Yes, Foot Golf is an actual sport! Played on a growing number of courses
around the world, it combines the beauty and challenge of golf with the
accessibility of kicking a soccer ball instead of using clubs. With four courses
to choose from and an outrageously fun “Demolition” mode of play—where
each hole has three targets to blow up for bonus points (not a real sport!)—
Foot Golf may become your new favorite game!
REQUIRED EQUIPMENT
• Soccer Ball
• Other similar balls (volleyball, kick ball) may work as well
2120

MODES OF PLAY
STANDARD GAME MODE
Identical to traditional golf “Stroke Play”, with each kick counting as a stroke and
par 3, par 4 and par 5 holes.
Scoring: Traditional golf scoring, under/over par. The player with the
lowest score at the end of the round wins.
Tip: A green, glowing aura indicates the location of the green.
DEMOLITION GAME MODE
In this fun mode of play, players try to complete the hole in as few kicks as
possible, but also have three dierent targets to aim for on each hole that blow
up when they are hit and provide bonus points!
Scoring: A modied “Stableford”-style scoring system, with players earning
7 points for an Eagle, 6 points for a Birdie, 5 points for a Par, 4 points for a
Bogey, 3 points for a Double Bogey, 2 points for a Triple Bogey. In addition,
on each hole there is a 2-point target, a 3-point target and a 5-point target.
The player with the most total points at the end of the round wins.
• Target Points: When a target is hit, a number appears, showing how
much that target was worth.
• Golf Points: As each player nishes a hole, a graphic appears, showing
their score and the points earned (+6 for birdie, +5 for par, etc.).
NOTE: This Settings screen is also accessible while you’re playing the game.
4) After entering new player names and choosing a diculty level for each
player, select PLAY!
BALL PLACEMENT
NOTE: Occasionally, kicking straight across the sensors will cause the kick
to not register. So, ideally, the ball should be kicked slightly diagonally
across the sensors (i.e. if you want to kick to the right side of the screen, place
the ball just left of center)
TruTrack 2
If you have a TruTrack 2 (in-oor/acoustic) tracking system,
place the ball just behind the rear oor sensor and
slightly left or right of center
If the ball is covering any sensor before it’s kicked, the
kick may not register
E6 Interactive Sports Camera
If you have a E6 Interactive Camera, place the ball on the
Tee Position
TruFlight 2
If you have a TruFlight 2 (high-speed camera-based)
tracking system, place the ball just outside (behind)
the camera’s view. If any part of the ball/puck is in the
camera’s view, an error message is displayed.
22 23

GENERAL
TROUBLESHOOTING
Microphone: If the microphone is properly installed and working, voice-
activation may still be aected by other factors, such as ambient noises or other
voices, the player’s tone of voice, etc. For this reason, we have two dierent
commands for each type of pitch. Quite often, one of the commands will work
best for each individual.
Slow Frame Rate: If the game animation is slow, it may be due to having a less
powerful graphics card in your PC. Adjusting the graphic quality will increase
frame rate and make the game run smoother. While in the game, click the
Settings button . On the Settings screen, open the Graphics Quality drop-down
menu and select a lower setting. Medium quality is a good balance between
graphic quality and performance. After making a change, you must quit the
game and restart for the change to take eect.
NOTE: Occasionally, as with all software, the game may stop responding for no
apparent reason. Restarting the game should x the problem.
• Scorecard: When all players have nished the hole, a scorecard shows
each player’s Golf Points, Target Points and Total Points
Tips:
1) A green, glowing aura indicates the location of the green
2) It’s possible to hit more than one target with a single kick.
3) If your ball is on the fairway or green—and a moving target
crosses over your ball before you kick it—it will explode (and give
you the bonus points!).
SKIP HOLE & REWIND BUTTONS
When you’re on the course in Foot Golf, there are two unique options: REWIND
and SKIP HOLE.
REWIND
The REWIND button appears after a player has taken at least one shot. Clicking
this button will reset their shot to the previous position. However, there is a two-
shot penalty for doing so.
TIP: This feature can be used strategically in Demolition mode, allowing
a player whose shot advanced him/her past a target to go back and take
another shot at it. For example, if Player 1 hits a 2-point target but the ball
lands beyond the 3-point target, s/he can choose to “rewind” on their next
turn and try to hit the 3-point target to accrue more points.
NOTE: Using the REWIND button does not undo any points accrued for
hitting targets, or undo the destruction of a target. It only aects the Golf
Score (which is based on the number of strokes it takes to nish the hole).
SKIP HOLE
Clicking the SKIP HOLE button allows a player to quit the current hole and move
to the next hole. There is a penalty, which diers slightly between Standard and
Demolition Mode.
1) In Standard mode, the penalty adds 9 strokes to the player’s score.
2) In Demolition mode, the penalty is that the player gets zero Golf Points
for that hole. The player keeps any accrued Target Points, however.
NOTE: In either Mode, if you are playing with more than one player, the skip
feature only applies to the current player.
2524

SOCCER SHOTS NOT REGISTERING
IMPORTANT! With the TruTrack 2 (in-oor/acoustic) tracking system, the sound
of the ball hitting the screen is necessary to track the ball; for this reason, shots
may not register if:
• The ball didn’t hit the screen
• The ball didn’t hit the screen hard enough
• Occasionally, kicking straight across the sensors will cause the kick to not
register. So, ideally, the ball should be kicked slightly diagonally across the
sensors (i.e. if you want to kick to the right side of the screen, place the ball
just left of center)
• If the ball is covering any sensor before it’s kicked, the kick may not register
“Passing” Game Mode not Resetting the Players:
• A kick must register to reset the players. If the last kick didn’t register,
you need to re-kick (the players will be in their ending positions). When
this kick registers, the players will reset to their starting positions.
FOOTGOLF SHOTS NOT REGISTERING
IMPORTANT! With the TruTrack 2 (in-oor/acoustic) tracking system, the sound
of the ball hitting the screen is necessary to track the ball; for this reason, shots
may not register if:
• The ball didn’t hit the screen
• The ball didn’t hit the screen hard enough
• Occasionally, kicking straight across the sensors will cause the kick to not
register. So, ideally, the ball should be kicked slightly diagonally across the
sensors (i.e. if you want to kick to the right side of the screen, place the ball
just left of center)
• If the ball is covering any sensor before it’s kicked, the kick may not register
TROUBLESHOOTING:
TRUTRACK 2
BASEBALL HITS NOT REGISTERING
If the hitting tee is in the correct position, the following factors may cause a hit
to not register:
• The hitting tee is casting a shadow across the sensors. The sensors must
be completely unobstructed, including by shadows.
• The ball didn’t hit the screen
• The ball didn’t hit the screen hard enough
IMPORTANT! With the TruTrack 2 (in-oor/acoustic) tracking system, the
sound of the ball hitting the screen is necessary to track the ball
• The bat hit the tee neck (that noise may aect the audio tracking)
• The bat is not crossing all the sensors (player may need to stand closer to
the tee)
• Occasionally, as with all software, the game may stop responding for no
apparent reason. Restarting the game should x the problem.
HOCKEY SHOTS NOT REGISTERING
IMPORTANT! With the TruTrack 2 (in-oor/acoustic) tracking system, the sound
of the ball/puck hitting the screen is necessary to track the ball/puck; for this
reason, shots may not register if:
• The ball/puck didn’t hit the screen
• The ball/puck didn’t hit the screen hard enough
• Only rm “slap shots” will work on the TruTrack 2 system; “ip” shots
will not work
NOTE: A “slap shot” is a full swing; a “ip shot” is when the ball/puck is
“scooped” and ipped softly
VERY IMPORTANT! The TruTrack 2 sensors are under the oor in the hitting area.
Using a hockey stick to hit on the articial turf may eventually cause the turf to
splay and/or cover the openings for the sensors. If shots are starting to not register
frequently, you may need to use scissors to trim the splayed turf over the sensors.
This should solve the problem and not aect how the sensors work with golf and
other sports.
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TROUBLESHOOTING:
MICROPHONE
MY MICROPHONE IS NOT PICKING UP ANY SOUND IN-GAME,
DESPITE WORKING OK IN MY WINDOWS 10 SOUND SETTINGS
This may happen if your privacy settings are congured dierently from
the default in Windows 10. This applies to both the USB microphone that
comes with your Interactive Sports Camera, or the 3.5mm jack microphone
that comes with your Vista or TruFlight 2 system.
1| Navigate to the SETTINGS menu of Windows 10
(Start Menu > Settings).
2| Inside the Settings screen click PRIVACY.
3| On the Privacy screen, from the list on the left click MICROPHONE.
4| Inside here you will see a section titled “Allow apps to access your
microphone”. Please ensure this is switched to ON.
Now you can return to the game and check to see if you have microphone
levels showing up.
TROUBLESHOOTING:
TRUFLIGHT 2
SHOTS NOT REGISTERING
• Camera Calibration: If the TruFlight 2 cameras are properly calibrated
to play golf, they will work well with the MultiSports games. If shots are
not registering, refer to the golf documentation to ensure the cameras
are properly calibrated.
• Ball/Puck Color: TruFlight 2’s camera system was built to track golf balls,
so any ball you use should be all or mostly white (or another light color).
TROUBLESHOOTING:
E6 INTERACTIVE
SPORTS CAMERA
For a full list of troubleshooting issues and resolutions, please refer to the
troubleshooting section of the E6 Interactive Sports Camera (ISC) manual.
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