10 EN
Manufacturer’s warranty declaration
(European Union)
1. Scope of the manufacturer’s warranty
As the Manufacturer of the appliance, Truma undertakes a
warranty towards the consumer that covers any material and/
or manufacturing defects of the appliance.
This warranty is applicable in EU member states as well as
in Iceland, Norway, Switzerland and Turkey. A consumer is
the natural person who was the first one to purchase the
appliance from the manufacturer, OEM or dealer and who
neither resold the appliance in a commercial or self-employed
professional manner nor did he or she install it for a third
party in such a capacity.
The Manufacturer’s Warranty covers any of the aforementioned
defects that occur within 24 months upon concluding the
purchase agreement between the seller and the consumer.
The Manufacturer or an authorised Service Partner undertakes
to remedy such defects through subsequent fulfilment, i.e.
at its discretion either by repairing or replacing the defective
item. Any defective parts shall become the property of the
manufacturer or the authorised Service Partner. If the appliance
is no longer manufactured at the time of defect notification
and if replacement delivery has been opted for, then the
manufacturer may deliver a similar product.
If the manufacturer remedies a defect under its warranty
commitment, the term of the warranty shall not recommence
with regard to the repaired or replaced parts; rather the
original warranty period shall continue to be applicable to the
appliance. Only the Manufacturer itself and an authorised
service Partner shall be entitled to conduct a warranty job.
Any costs that are occurred in the event of a warranty claim
shall be settled directly between the authorised Service
Partner and the manufacturer. The Warranty does not
cover additional costs arising from complicated removal
or installation jobs on the appliance (e.g. dismantling of
furnishings or parts of the vehicle body), and neither does
it cover travel expenses incurred by the authorised Service
Partner or manufacturer.
No further-reaching claims shall be permitted, especially
damage claims presented by the consumer or third parties.
This provision shall not affect the validity of the German
Product Liability Act (Produkthaftungsgesetz).
Neither does the voluntary Manufacturer’s Warranty affect the
Consumer’s legally applicable claims for defects towards the
seller in the relevant country of purchase. In individual countries
there may be warranties that can be issued by the relevant
dealers (official distributor, Truma Partner). In such cases the
warranty can be implemented directly through the dealer from
whom the consumer bought the appliance. The warranty
regulations of the country in which the appliance was purchased
by the consumer for the first time shall also be applicable.
2. Warranty exclusions
No warranty claim shall be applicable under the following
circumstances:
– Improper, unsuitable, incorrect, careless use or contrary to
the specified use of the appliance
– Improper installation, assembly or start-up, contrary to
operating or installation instructions
– Improper operation, contrary to operating or installation
instructions, particularly maintenance, care and warning
notes
– Instances where repairs, installations or any other
procedures have been conducted by non-authorised
partners
– Consumable materials and wear parts which are subject to
natural wear and tear
– If the appliance is provided with spare parts, additional
parts or accessories, which are not original parts of
the manufacturer or have not been approved by the
manufacturer. This applies in particular in the case of
networked control of the appliance, if the control units
and software have not been approved by Truma or if the
Truma control unit (e.g. Truma CP plus, Truma iNetBox) is
not exclusively used for controlling Truma appliances or
appliances approved by Truma.
– Damage arising from foreign substances (e.g. oils,
plasticisers in the gas), chemical or electrochemical
influences in the water, or cases when the appliance
has come into contact with unsuitable substances (e.g.
chemical products, flammable substances, unsuitable
cleaning agents)
– Damage caused by abnormal environmental or unsuitable
operating conditions
– Damage caused by force majeure or natural disasters or
any other influences not within Truma’s responsibility
– Damage resulting from improper transport
– As a result of modifications to the appliance including spare
parts, additional parts or accessories and their installation,
in particular the exhaust gas system or cowl by the end
customer or by third parties.
3. Making a warranty claim
The warranty must be claimed with an authorised service
partner or at the Truma Service Centre. All the relevant
addresses and phone numbers can be found at www.truma.
com, in the “Service” section.
The manufacturer’s address is:
Truma Gerätetechnik GmbH & Co. KG
Truma Service Centre
Wernher-von- Braun-Strasse 12
85640 Putzbrunn, Germany
To ensure a smooth procedure, we should be grateful
if youcould have the following details ready before
contactingus:
– Detailed description of the defect
– Serial number of the appliance
– Date of purchase
The authorised Service Partner or the Truma Service Centre
will then specify the further procedure. To avoid transport
damage, the affected appliance must only be shipped upon
prior arrangement with the authorised Service Partner or the
Truma Service Centre.
If the warranty claim is recognised by the manufacturer, then
the transport expenses shall be borne by them. If no warranty
claim is applicable, the consumer will be notified accordingly
and any repair and transport expenses shall then be the
consumer’s responsibility. We must ask you not to send in an
appliance without prior arrangement.
