Tunstall Lifeline Smart Hub User manual

Lifeline Smart HubTM &
Device Management Platform

Lifeline Smart HubTM & Device Management Platform Contents
D5727050C Page 3 of 80
Contents
Contents............................................................................................................. 3
Appendices ........................................................................................................ 5
1Introduction ............................................................................................. 6
1.1 Document purpose......................................................................................................................6
1.1.1 Versions .......................................................................................................................................................................6
1.2 Overview......................................................................................................................................6
1.2.1 Smart Hub communication methods...........................................................................................................................6
1.3 Typographical conventions..........................................................................................................8
1.4 Related documents......................................................................................................................8
2What’s in the Smart Hub box.................................................................... 9
2.1 The Smart Hub.......................................................................................................................... 10
2.1.1 Front/top view...........................................................................................................................................................10
2.1.2 Rear view ...................................................................................................................................................................10
2.1.3 Base view...................................................................................................................................................................10
2.2 Warning/status lights on the Smart Hub.................................................................................. 11
2.3 Personal radio trigger............................................................................................................... 13
3Installing the Smart Hub......................................................................... 14
3.1 Stage 1 –Determine the location of the Smart Hub ................................................................ 14
3.2 Stage 2 –Connect leads and power up the Smart Hub............................................................ 15
3.2.1 Connect the optional Ethernet cable.........................................................................................................................15
3.2.2 Connect the mains power adaptor ............................................................................................................................15
3.3 Stage 3 –Check use of the internal antenna............................................................................ 16
3.4 Stage 4 –Confirm the cellular signal strength.......................................................................... 16
3.5 Stage 5 –Set up the external cellular antenna......................................................................... 17
3.6 Stage 6 –Prepare sensors for use as the virtual property exit sensor..................................... 18
3.7 Stage 7 –Register personal triggers/telecare sensors ............................................................. 18
3.8 Stage 7 –Test the range of personal triggers/telecare sensors............................................... 19
3.9 Stage 8 –Connect hardwired devices ...................................................................................... 19
3.9.1 Connect a hardwired input device.............................................................................................................................20
3.9.2 Connect a hardwired output device ..........................................................................................................................20
3.10 Stage 9 –Fit the Smart Hub in the required location............................................................... 21
3.10.1 External antenna........................................................................................................................................................21
3.10.2 Wall mounting with pattress .....................................................................................................................................22
3.10.3 Wall mounting without pattress................................................................................................................................23
3.10.4 Fitting the table stand................................................................................................................................................24

Lifeline Smart HubTM & Device Management Platform Contents
D5727050C Page 4 of 80
4Configuring the Smart Hub..................................................................... 26
4.1 Stage 1 –Log on to DMP and access the configuration settings.............................................. 27
4.2 Stage 2 –Configure the time zone ........................................................................................... 30
4.3 Stage 3 –Configure speech message settings.......................................................................... 31
4.4 Stage 4 –Configure pendant signalling during an alarm call ................................................... 32
4.5 Stage 5 –Configure IP data communications settings ............................................................. 33
4.6 Stage 6 –Configure monitoring centre settings....................................................................... 34
4.7 Stage 7 –Register and configure personal triggers and telecare sensors ............................... 37
4.8 Stage 8 –Configure the virtual property exit sensor ............................................................... 40
4.9 Stage 9 –Configure ambient temperature monitoring............................................................ 41
4.10 Stage 10 –Configure inactivity monitoring.............................................................................. 42
4.11 Stage 11 –Configure hardwired input...................................................................................... 43
4.12 Stage 12 –Configure Cancel At Source feature........................................................................ 43
4.13 Stage 13 –Configure events..................................................................................................... 46
4.14 Stage 14 –Configure event suppression.................................................................................. 48
4.15 Stage 15 –Configure the Home or Away feature..................................................................... 49
4.16 Stage 16 –Configure periodic calls........................................................................................... 50
4.17 Stage 17 –Configure power fault monitoring settings ............................................................ 54
4.18 Stage 18 –Configure line ringing settings ................................................................................ 55
4.19 Stage 19 –Configure DMP update announcements ................................................................ 55
4.20 Stage 20 –Save changes to DMP.............................................................................................. 56
5Testing the installation........................................................................... 58
5.1 Stage 1 –Test the range of personal triggers/telecare sensors registered using DMP ........... 58
5.2 Stage 2 –Test alarm calls ......................................................................................................... 58
5.3 Stage 3 –Test virtual property exit sensor............................................................................... 59
5.4 Stage 4 –Test hardwired output.............................................................................................. 59
5.5 Stage 5 –Ready to use.............................................................................................................. 59

Lifeline Smart HubTM & Device Management Platform Appendices
D5727050C Page 5 of 80
Appendices
APowering down the Smart Hub .............................................................. 60
BSmart Hub announcements.................................................................... 61
CStatus of the Smart Hub ......................................................................... 65
DApplying a template to a device ............................................................. 67
EDMP online help..................................................................................... 69
FList of supported triggers/sensors.......................................................... 70
GList of typical default Smart Hub event settings ..................................... 71
HTechnical data ........................................................................................ 74
H.1 Battery information.................................................................................................................. 74
H.2 Technical details –Europe........................................................................................................ 74
H.3 Technical details –Australia..................................................................................................... 75
IGlossary.................................................................................................. 76
JContact details ....................................................................................... 79

Lifeline Smart HubTM & Device Management Platform Introduction
D5727050C Page 6 of 80
1Introduction
1.1 Document purpose
This document is intended to guide an installer through the process of installing and configuring the
Smart Hub ready for use. It is split into four main sections:
1. The Lifeline Smart HubTM itself –including physical appearance, sockets and ports, standard radio
peripherals and indicators.
2. Step-by-step guide to physically installing the Smart Hub unit.
3. Step-by-step guide to configuring the Smart Hub using DMP.
4. Step-by-step guide to testing the Smart Hub once physically installed and configured.
It is assumed that the installer has familiarity with telecare alarm units and has received appropriate
training specific to the Smart Hub and DMP.
1.1.1 Versions
This document reflects DMP version 2.9.7 and Smart Hub firmware version 5.4.5 and related
configuration schema version 5.4.1.
1.2 Overview
The Lifeline Smart Hub is Tunstall’s latest home unit. Able to communicate using digital (IP) protocols
over cellular/mobile networks and fixed line broadband, it opens a new world of possibilities for the
provision of care in the home.
The Lifeline Smart Hub retains core functionality from Tunstall’s existing and past Lifeline products,
enabling users to access help 24 hours a day by pressing a button on the unit, or from elsewhere in
their home by using a radio pendant worn on the wrist or neck. The call is answered by specially
trained monitoring centre operators, who have the user’s information to hand and will respond
appropriately, e.g. contacting a family member or neighbour or calling the emergency services.
Tunstall’s new Device Management Platform (DMP) has been introduced to provide flexible cloud-
based management of Smart Hub units, allowing their firmware and configuration settings to be
updated remotely. It is completely separate from the call handling platform, so plays no role in
telecare alarm handling nor does it hold records relating to Smart Hub users.
With digital (IP) connectivity and benefitting from Tunstall’s DMP, the Lifeline Smart Hub provides a
ground-breaking, future-proof foundation for the delivery of Connected Care.
1.2.1 Smart Hub communication methods
Monitoring centre and Smart Hub
A Smart Hub has three methods of connection to the monitoring centre, so that an alternative
method may be used if one or both of the others are unavailable. It can communicate:
1. Across a cellular data network to access the internet for communication of data
2. Using an Ethernet/fixed broadband line to access the internet for communication of data,
including Voice over Internet Protocol (VoIP)

Lifeline Smart HubTM & Device Management Platform Introduction
D5727050C Page 7 of 80
3. Across a cellular network for voiceband, that is, voice, ‘tones’ and also SMS communication
Communication over cellular connection paths (1 & 3) uses a network accessed by the SIM card. They
are used to transmit both data, such as alarm information, and voice calls between the Smart Hub
and monitoring centre. In some instances, path 3 can also be used to transmit the alarm call data in
the form of an SMS message. Typically, devices can ‘roam’ between networks thus maximising
coverage and availability. For data transmissions, this method of connection is similar to accessing
the internet on a smart phone (whilst not on a Wi-Fi) network and, for making a voiceband call,
making a mobile phone call.
An Ethernet/fixed broadband line (2) directly connects the internet to the device, via the user’s own
domestic or other local broadband router. This can be used to transmit both IP data, such as alarm
calls, and VoIP calls between the operator and the Smart Hub user. This method of connection is
similar to using any other device to access the internet via a fixed broadband line.
Domestic broadband connections can be unreliable, especially in the case of a mains power failure to
the router/modem. However, cellular services usually remain available, providing the device is within
the coverage area of an accessible network. Because of this, Tunstall recommends that you do not
rely solely on a domestic Ethernet/fixed broadband connection.
DMP and Smart Hub
A Smart Hub has two methods of accessing the internet for connection to DMP. It can communicate:
1. Across a cellular data network
2. Using an Ethernet/fixed broadband line
The connection is used to transmit data such as heartbeats, firmware and configuration updates
between DMP and the Smart Hub.

Lifeline Smart HubTM & Device Management Platform Introduction
D5727050C Page 8 of 80
1.3 Typographical conventions
•Names of fields, buttons, etc. are shown in bold.
•References, including those to external documents, are shown in italics.
•Links to other sections of the document are shown in teal.
•Notes are indicated by the ✍icon.
•Warnings are indicated by the ⚠icon and have rule lines both above and below their text.
1.4 Related documents
Part No.
Title
D5727002A
Lifeline Smart HubTM User Guide - Australia
D5727004A
Lifeline Smart HubTM Short Guide –Germany
D5727007A
Lifeline Smart HubTM User Guide –UK
D5727008A
Lifeline Smart HubTM User Guide –Europe-wide
D5727051B
Device Management Platform Reference Guide

Lifeline Smart HubTM & Device Management Platform What’s in the Smart Hub box
D5727050C Page 9 of 80
2What’s in the Smart Hub box
Each Smart Hub box contains:
Smart Hub
Personal Radio Trigger
(type is region specific)
or
Together with:
•the personal radio trigger wearing options, that is, a wrist strap and a neck cord
•a mains power adaptor, along with a with a three metre cable
•a user guide, which should be left with the unit.
If any of the above is missing, please contact your supplier.
The Smart Hub comes with a pre-fitted SIM card, accessing the Tunstall Connectivity communication
service.
Optional Extras:
External Antenna (S2205017)
Pattress (D5702920)
Table Stand (D5702904)

Lifeline Smart HubTM & Device Management Platform What’s in the Smart Hub box
D5727050C Page 10 of 80
2.1 The Smart Hub
2.1.1 Front/top view
2.1.2 Rear view
2.1.3 Base view
Home/Away button (yellow)
Cancel button (green)
Status LED (red/green)
Microphone
Radio antenna
Ethernet connectivity LED
Cellular signal
strength LED
Speaker
Help button (red)
Ethernet port (yellow)
Connector for external cellular
antenna (optional extra)
DC socket for the power
supply unit
Micro USB port
(service use only)
Tunstall TAPIT port
(service use only)
Ringer on/off switch
Connection points for
wired input/output
Wall mounting key-slots
Ambient temperature
sensing port

Lifeline Smart HubTM & Device Management Platform What’s in the Smart Hub box
D5727050C Page 11 of 80
2.2 Warning/status lights on the Smart Hub
Home/Away button (yellow)
Smart Hub status
On
Away mode
Off
Home mode
Status LED (green/red)
Smart Hub status
Green LED on
Normal mode
Red LED flashing
(one every four seconds)
Low internal battery
Red LED flashing
(one every second)
No external communications
Red/Green LED alternate
Reduction in radio coverage
Yellow LED flashing
Configuration/software
update in progress
Help button(red)
Smart Hub status
On
Normal mode
Flashing
(one every four seconds)
Normal mode running on
battery
When operating on battery
power any other active
status indication will also
flash
Flashing
(one every second)
Alarm mode or
Programming mode
Flashing
(two every second)
Registration mode

Lifeline Smart HubTM & Device Management Platform What’s in the Smart Hub box
D5727050C Page 12 of 80
Cellular Network Signal Strength status
The indicated presence of a cellular signal
relates to the ability to connect to a network
and support a voice/tone connection. There
may be situations (usually temporary) when a
network connection exists but a data
connection is not available.
(Dark) Green
Strong signal
Yellow/Light –Green
Good signal
Orange –Red
Poor signal
White
No SIM or network
connection
Flashing White
Incorrect SIM PIN
Ethernet status
Green
Connected to the
router and has
internet access
Orange –Red
Connected to
powered router but
no internet access
available
Off
Not connected to the
router or router not
powered

Lifeline Smart HubTM & Device Management Platform What’s in the Smart Hub box
D5727050C Page 13 of 80
2.3 Personal radio trigger
TX4 Pendant
Wearing Options
Wrist Strap
Neck Cord
When pressed, the red LED on the pendant:
•lights up to indicate activation
•flashes to indicate that its battery is low
•turns green to indicate the Smart Hub has received the signal
from the pendant.
MyAmie Pendant
Wearing Options
Wrist Strap
Neck Cord
When pressed, the red LED on the pendant:
•lights up to indicate activation
•flashes to indicate that its battery is low.
LED
LED

Lifeline Smart HubTM & Device Management Platform Installing the Smart Hub
D5727050C Page 14 of 80
3Installing the Smart Hub
Before installation, the Smart Hub must be prepared for active use, including:
•Within DMP:
•moving the device from virtual district “Customer Stock” into the appropriate active district
•defining some, if not most, aspects of the unit’s configuration, typically by the use of templates
•either downloading the defined configuration attributes from DMP to the unit and then
installing them, or ensuring they are ready to download and install when the unit powers up
and connects to DMP.
•At the destination monitoring centre system:
•setting up a record for the Smart Hub, typically including property and user details.
As you go through the installation, you may hear the Smart Hub make several announcements. For
an explanation of these, please refer to Appendix B, Smart Hub announcements.
General installation advice
Do:
•Follow the information contained in this guide
•Fully test the installation before leaving it operational
•Follow the shut-down process, if you need to disconnect and switch off a Smart Hub.
Do not:
•Expose the Smart Hub to water or other liquids
•Connect cables other than those stated in this guide.
3.1 Stage 1 –Determine the location of the Smart Hub
Locate the unit in an area that:
•provides good audio coverage for the user
•is not close to sources of heat, noise or electrical interference, such as televisions, radios, washing
machines, microwave ovens, personal computers etc.
•is within safe cable reach of a mains socket
•is likely to provide good cellular signal availability
•if required, is within safe cable reach of the user’s internet router.
The unit should be in the location and position in which it will remain when in operation. However, it
should not be permanently fixed at this point in the installation as it may need to be moved at a later
stage, for example, if cellular signal is insufficient.

Lifeline Smart HubTM & Device Management Platform Installing the Smart Hub
D5727050C Page 15 of 80
3.2 Stage 2 –Connect leads and power up the Smart Hub
3.2.1 Connect the optional Ethernet cable
This is required only if there is to be a fixed line broadband connection. To connect the optional
Ethernet cable:
1. Insert an Ethernet cable into the yellow port on the rear of the
Smart Hub labelled ‘ETH’. Use a good quality CAT5 or better cable of
a suitable length.
2. Connect the other end of the Ethernet cable to the user’s internet
router, ensuring it is safely routed so as not to present any hazards.
3.2.2 Connect the mains power adaptor
⚠
Only use the power adaptor supplied with the unit and ensure all preceding steps are
complete, including the Ethernet/fixed broadband service connections, as required.
To connect the mains power adaptor and power up:
1. Plug the mains adaptor into the Smart Hub socket labelled
‘DC’.
2. Connect the adaptor to the mains power.
The Smart Hub starts to power up, with the status LEDs on the
top and front of the Smart Hub changing to indicate progress. See Section 2.2, Warning/status lights
on the Smart Hub, for the indications on the Smart Hub relating to cellular and internet service. As
the unit powers up, it may make several announcements, as listed in Appendix B, Smart Hub
announcements.
On completion of power up, the unit attempts to connect to DMP. This may take a minute or two.
Once connected, the Smart Hub may download updated configurations or operating firmware, as
indicated by the announcements it makes. In addition, if the operating firmware is updated, the
Smart Hub may make alarm calls. These are memorised calls which previously failed to connect and
were not removed by pressing the green Cancel button.
3. If there is no Ethernet connection and the cellular signal strength is insufficient, connection is not
possible. In this case, check the possible communications channels:
•For the cellular service, check that the connection status that appears on the device’s Cellular
service tab within DMP is either “Activation Ready” or “Activated”, as described in the Device
Management Platform Reference Guide.
•For the broadband connection, check the cabling is correctly fitted, the router is working
correctly, the service is enabled.
Once connection has been established, then:
•If the Smart Hub is new and has not been previously installed, go to Stage 4 to confirm the cellular
signal strength. This is because it will be configured automatically to use its internal antenna.
•If the Smart Hub has been previously installed or you are unsure whether it is configured to use
the internal antenna, go on to the next stage to check use of this antenna.

Lifeline Smart HubTM & Device Management Platform Installing the Smart Hub
D5727050C Page 16 of 80
3.3 Stage 3 –Check use of the internal antenna
You implement the internal antenna as follows:
1. Press and hold the yellow Home/Away button for 10 seconds.
2. If the unit announces:
•"Internal antenna selected", the unit has switched to using the internal antenna
•"External antenna selected”, repeat step 1 to return to using the internal antenna
•"Please wait", the unit is unable to process the request immediately, for example, if an alarm
call is currently raised. Once the Smart Hub can process the request, it makes the appropriate
announcement which you action as required.
3. Once the unit is using the internal antenna, go on to the next to stage to confirm cellular signal
strength.
3.4 Stage 4 –Confirm the cellular signal strength
To confirm the cellular signal strength:
1. Ensure that the LED status indicator on the unit is normal, as described in Section 2.2,
Warning/status lights on the Smart Hub.
2. Ensure the red Help button is in normal mode, as described in Section 2.2, Warning/status lights
on the Smart Hub. If an alarm is in progress, i.e. the unit is in alarm mode, deal with the alarm
before continuing with the test.
3. Test the cellular signal strength, as follows:
a. Note the colour of the LED status indicator on the Smart Hub.
b. Press and hold the yellow Home/Away button for 6 seconds.
The Smart Hub announces the cellular signal strength as a value from 0 (No signal) to 31
(Strong signal) every ten seconds for a period of five minutes. To cancel these announcements,
press the green Cancel button.
4. Use the results of the tests to determine the overall cellular signal strength from the table below.
Smart Hub
Announcement
Smart Hub LED Colour
Overall Signal Strength
0
White
No signal –connection not made
1 to 6
Orange –Red
Poor signal –may not provide consistent service
7 to 9
Yellow –Light Green
Acceptable signal
10 to 18
Yellow –Light Green
Good signal
19 to 31
Dark Green
Strong signal
✍Tunstall strongly recommend that you consider only ‘Acceptable’, ‘Good’ or ‘Strong’ cellular
signal strengths to be sufficient.

Lifeline Smart HubTM & Device Management Platform Installing the Smart Hub
D5727050C Page 17 of 80
5. If using the internal antenna and the cellular signal strength is insufficient:
a. Repeat this test in differing locations within the property. Ensure you allow sufficient time, at
least 30 seconds, for the LED status indicators to show the change in signal with each move.
Once you find a suitable location, no further cellular strength testing is required.
Tip: You may find it more convenient to disconnect the mains power/Ethernet cables from the
unit for these tests, reconnecting them at the end of this step. However, in this case the LED
status indicators will take up to two minutes to update.
b. If you cannot find a suitable location, complete stage 5 to set up the external antenna and
repeat this test to check changes to the cellular signal strength.
6. If using the external antenna and the cellular signal strength is insufficient:
a. Repeat this test with the antenna in differing locations within the property. This may require
you to move both the unit and antenna. Ensure you allow sufficient time, at least 30 seconds,
for the LED status indicators to show the change in signal with each move. Once you find a
suitable location, no further cellular signal strength testing is required.
Tip: You may find more convenient to disconnect the mains power/Ethernet cables from the
unit for these tests, reconnecting them at the end of this step. However, in this case the LED
status indicators will take up to two minutes to update.
b. If no suitable location can be found, contact your supervisor for further instructions.
Once you have a location with suitable cellular strength for the unit, then:
•If you have one or more personal triggers or telecare sensors to register, go to stage 6.
•If you have no additional triggers/sensors, go on to stage 7 to test the range of the personal
trigger supplied with the Smart Hub.
3.5 Stage 5 –Set up the external cellular antenna
Connecting an optional external cellular antenna (part number S2205017) will increase the unit’s
announcement values by two or three, with three representing more than double the original signal
strength. Note that the unit’s announcements do not increase proportionally to signal strength. In
addition, the antenna gives greater flexibility in locating an area with a good signal which in turn will
increase the signal further.
To connect the external cellular antenna:
1. Connect the antenna to the antenna socket on the rear of the
Smart Hub.
2. Temporarily fix the body of the antenna vertically. This should be:
•at least 0.5m from the Smart Hub
•on a non-metallic surface
•in an area expected to have a good signal, such as near a window
•indoors as the antenna is not waterproof.
Once connected, implement the external antenna as follows:
1. Press and hold the yellow Home/Away button for 10 seconds.
2. If the unit announces:

Lifeline Smart HubTM & Device Management Platform Installing the Smart Hub
D5727050C Page 18 of 80
•"External antenna selected", switching to using the external antenna is complete
•"Internal antenna selected”, repeat step 1 to return to using the external antenna
•"Please wait", the unit is unable to process the request immediately, for example, if an alarm
call is currently raised. Once the Smart Hub can process the request, it makes the appropriate
announcement which you action as required.
If the Smart Hub did not connect to DMP in a previous installation stage but can now make a
connection, the unit may download updated configurations or operating firmware, as described in
that stage.
3. Once connection has been established, return to Stage 4 to confirm cellular signal strength.
3.6 Stage 6 –Prepare sensors for use as the virtual property
exit sensor
Omit this stage if the client does not require a virtual property exit sensor.
To prepare the sensors required for use as the virtual property exit sensor:
1. Ensure that a Universal Sensor is installed on the required door(s) and is set to door open/door
close mode.
2. Ensure that one or more fast PIRs are installed to the side of each doorway to be monitored,
covering the approach to the door but not the final inch of the door closing action. (This avoids
false activity being detected after door closure, as the Universal Sensor registers closure when the
door is close to the door frame, not when it actually closes.)
3.7 Stage 7 –Register personal triggers/telecare sensors
Next, you locally register any personal trigger or telecare sensor with ‘plug and play’ functionality.
The only exception is the personal trigger supplied with the Smart Hub, as this is already registered.
To locally register the ‘plug and play’ triggers/sensors:
1. Press and hold down the green Cancel button as shown below.
2. When the Smart Hub bleeps (after approximately five seconds), release the green Cancel button.
The Smart Hub announces, ‘Programming mode’, and the red Help button flashes slowly.
3. Press and hold down the green Cancel button.
4. When the Smart Hub bleeps (after approximately three seconds), release the green Cancel
button. The Smart Hub announces, ‘Registration Mode,’ and the red Help button flashes rapidly.
5. Activate the trigger/sensor. The Smart Hub makes an announcement confirming the registration.

Lifeline Smart HubTM & Device Management Platform Installing the Smart Hub
D5727050C Page 19 of 80
6. Register any remaining triggers/sensors by repeating step 3 onwards. If you leave more than 2
minutes between registrations, repeat the process from step 1 as the Smart Hub will have
reverted to normal operating mode.
7. Press the green Cancel button to revert to normal operating mode.
8. Press the green Cancel button to initiate a DMP connection. Typically, within a few seconds
though it can take up to a minute or so, the unit announces:
•“Connected to DMP” if it can connect to DMP
•“Connection attempt to DMP failed” if it cannot connect to DMP
Once connected, the Smart Hub uploads the trigger/sensor details, as indicated by the
announcements it makes. Appendix B, Smart Hub announcements, provides details of the spoken
announcements which may be heard during this this step.
Once you have registered the triggers/sensors, go on to the next stage to test their range.
3.8 Stage 7 –Test the range of personal triggers/telecare
sensors
You need to test the range of the personal trigger supplied with the Smart Hub and any
trigger/sensor you registered in the previous stage.
To test the range of the triggers/sensors:
1. Press and hold down the green Cancel button.
2. When the Smart Hub bleeps (after approximately five seconds), release the green Cancel button.
The Smart Hub announces, ‘Programming mode’, and the red Help button flashes slowly.
3. Activate a trigger/sensor. The Smart Hub announces the trigger/sensor type and beeps to confirm
that it is within range. The announcement is at the highest possible volume, but you can adjust
this when configuring the unit as described in Section 4.3, Stage 3 –Configure speech message
settings.
4. If the trigger/sensor is portable, then to check coverage, repeat step 3 with the trigger/sensor at
different locations within the property.
5. Repeat steps 3 and 4 for each trigger/sensor. If you leave more than 2 minutes between tests,
repeat the process from step 1 as the Smart Hub will have reverted to normal operating mode. As
a warning, the unit emits “pip” tones towards the end of this 2 minute interval.
Once you have tested the range of the triggers/sensors, then:
•If you need to connect any hardwired devices, complete stage 8.
•If you need to fix the Smart Hub permanently in position, including its external antenna, or are
using a table stand, complete stage 9.
If neither stage is required then installation is complete, and you go on to configure the Smart Hub
unit, as described in Section 4, Configuring the Smart Hub.
3.9 Stage 8 –Connect hardwired devices
The steps required to connect input and output hardwired devices differ slightly, so are described
separately below.

Lifeline Smart HubTM & Device Management Platform Installing the Smart Hub
D5727050C Page 20 of 80
Once you have connected any required hardwired device, then:
•If you need to fix the Smart Hub permanently in position, including its external antenna, or are
using a table stand, complete stage 9.
If stage 9 is not required then installation is complete, and you go on to configure the Smart Hub unit
as described in Section 4, Configuring the Smart Hub.
3.9.1 Connect a hardwired input device
To connect a hardwired input device:
1. Check the trigger/sensor provides a voltage-free normally-open or normally-closed contact
output.
2. Locate the hardwired input connections on the underside of the unit within a green terminal
block, that is, positions 1 and 2.
3. Connect the pair of wires to positions 1 and 2 as follows:
a. Using a narrow-bladed screwdriver, depress the orange spring-clamp contact control lever.
b. Place the wire in position 1 or 2 of the block, as required.
c. Release the lever.
4. Secure the cable appropriately to protect against strain and accidental disconnection.
3.9.2 Connect a hardwired output device
To connect a hardwired output device:
1. Check the device is suitable for control by a voltage-free relay contact rated at 1A-30Vdc or
300mA-125Vac.
2. Locate the hardwired input connections on the underside of the unit within the green terminal
block, that is, positions 3, 4 and 5.
Connection cable
Adhesive strain relief tie
Spring-clamp contact
Input
Output