Tunstall Lifeline Vi User manual

Lifeline Vi/Vi+
User Guide
Lifeline Vi and Vi+TM
Lifeline Vi and Vi+ User Guide

Lifeline Vi and Vi+ User Guide Your Lifeline Vi or Vi+ home unit
D5707001C1 Page 2 of 6
1Your Lifeline Vi or Vi+ home unit
The Lifeline home unit is connected to the mains power supply and your
telephone line. It enables you to generate a call for help if and when you need it
by immediately contacting a monitoring centre who will be able to provide you
with the assistance that you require.
1.1 Your personal radio trigger
Your personal radio trigger is wirelessly connected to your Lifeline Vi or Vi+ home
unit, enabling you to generate a call for help from anywhere in your home or
garden. The personal trigger should be worn at all times and can be worn around
the neck or on the wrist using the attachments supplied. Personal radio triggers
are water resistant (to IP67 standard) up to 1m. They can be worn in the shower,
however, wearing them in the bath should be avoided where possible.
The personal radio trigger has the below features:
✍NOTE: *The trigger will automatically send a notification call via the
home unit to the monitoring centre when its battery is low.
Water resistant Up to 50m radio range (typical) Auto Low Battery*
Radio Antenna
Cancel Button
(Green)
Speaker
Alarm Button (Red)
Status LED (Red/Green)
Microphone
Home/Away Button (Yellow)

Your Lifeline Vi or Vi+ home unit Lifeline Vi and Vi+ User Guide
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1.2 Using the home unit
1.2.1 Making an alarm call
Press the red button on either the personal radio
trigger or the home unit. The home unit will
announce ‘Do not worry, your alarm telephone is
dialling for assistance’. The call will be answered
by an operator at the monitoring centre. Tell the
operator why you have generated the alarm call
and they will arrange for assistance.
1.2.2 Cancelling an alarm call
Wait 5 seconds after the alarm button is
pressed, then press the green cancel
button. The home unit will announce ‘The
alarm call has been cancelled’. This inbuilt
delay prevents accidental cancellation of
an alarm.
1.2.3 Answering telephone calls
Personal radio triggers can be used to answer incoming telephone calls by
pressing the personal radio trigger button while the telephone is ringing. When
pressed, the home unit will answer the call in handsfree mode using the
loudspeaker. To revert to handset mode, just pick up the handset of a connected
telephone. To end a handsfree call, press the button on the personal radio trigger
again, or press the cancel button. Calls can also be answered in handsfree mode
at the home unit by pressing the cancel button.
1.2.4 False alarms
If you accidentally raise a false alarm, please do not worry. Your monitoring centre
is always happy to hear from you and the raising of the alarm acts as a useful test
of your home unit.

Lifeline Vi and Vi+ User Guide Your Lifeline Vi or Vi+ home unit
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1.3 What the warning/status lights on the home
unit indicate
The home unit features warning and status lights to clearly indicate its status
based on the below:
Alarm Button (Red)
Home Unit Status
On Normal mode
Flashing
(1 flash every 4
seconds)
Normal mode running on
battery
Flashing
(1 flash every second)
Alarm mode
1.4 What the LED on the personal radio trigger
indicates
When pressed, the red LED on the personal radio trigger will light up. This is to
indicate that the button has been pressed. If the LED flashes when pressed, this
indicates that the personal radio trigger battery is low and requires replacement.
Home/Away Button
(Yellow)
Home Unit Status
On Away mode
Off Home mode
Flashing
Intruder entry/exit time period
Status LED (Green/Red)
Home Unit Status
Green LED on
Normal mode
Red LED flashing
(1 flash every 4
seconds)
Low battery
Red LED flashing
(1 flash every second) Telephone line disconnected
Red/green flashing Radio blocking detected

How to respond to announcements Lifeline Vi and Vi+ User Guide
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2How to respond to announcements
Announcement
What to do
‘Warning – telephone line
disconnected.’
Check that the home unit is plugged into a working
telephone socket.
‘Warning – there is no mains
power.’
Check that the home unit is plugged into a working
electrical socket.
‘Warning - Radio blocking
detected.’
Check that the home unit is not close to any other
electrical devices such as a computer, television, fan
or mobile phone. If so, turn off or move the
equipment away from the home unit and check
whether this stops the warning.
‘Warning – battery low.’
Check that the home unit is plugged into a working
electrical socket.
‘The mains power is restored.’
Nothing - power has been reconnected to the home
unit.
‘Test reminder – please press
personal trigger.’
Press your personal radio trigger and follow the next
announcement.
‘Press the green cancel button to
complete the test.’
Press the cancel button on the home unit, which will
then announce ‘test completed’.
If the warnings persist, please contact your supplier.
3Help and advice
Dos
•Wear your personal radio trigger at all times.
•Test your home unit on a regular basis.
•Keep the home unit connected to the mains power at all times.
•Dust the home unit and personal radio trigger with a soft cloth which can be
slightly moistened with a gentle detergent if required.
Don’ts
•Expose the home unit to water or other liquids.
•Connect cables other than those supplied with the home unit.
•Move the home unit from the location in which it was originally installed.
•Move objects that create lots of noise and/or heat, or that are made of metal,
close to the home unit. Examples of such objects are televisions, radios,
washing machines, microwaves, WiFi routers, mobile phones and computers.
For full installation instructions, please read the Lifeline Vi and Vi+™ Installation
and Programming Guide.

Lifeline Vi and Vi+ User Guide Technical Details
D5707001C1 Page 6 of 6
4Technical Details
Weight: 572g (939g packaged)
Dimensions: 185mm x 122mm x 41mm (WxLxD)
Mains power: 230v ac 13A electrical socket (3 Watts)
Standby battery: 2500mAhr capacity (continually internally charged)
Backup time: 40 hours of standby operation with one 30 minute alarm call
(minimum expected at date of purchase and when fully charged)
Radio frequency: 869.2125MHz, the European Social Alarm frequency band
Radio trigger power: The transmitted power in this band is less than 1mW e.r.p.
REN: 1
External connections: Telephone line cord with type BS6312 plug and 3m cable
DC power adapter with 3m cable
Radio trigger battery: 3V Lithium (not changeable) with up to 7 year life
4.1 Environmental
Temperature: Operating temperature (to perform to full specification) = 0°C to
45°C, storage = -10°C to 50°C
Humidity: Operating relative humidity (non-condensing to perform to full
specification) = 0 to 80%, storage relative humidity (non-
condensing) = 0 to 93%
4.2 Battery information
All batteries should be disposed of in accordance with the latest legislation.
4.3 Standards
EMC: EN55032, EN50130-4,
EN301 489-1, EN301 489-3
Safety: EN60950-1
Radio: EN300 220-2 Category 1
CE: Compliant
Social alarm: EN50134-1:2002, EN50134-2:1999 (trigger device)
Design, Manufacture, Installation and Service: ISO9001:2008
4.4 Declaration of Conformity
Tunstall declare that the radio equipment is in compliance with Directive 2014/53/EU. The
full text of the EU declaration of conformity is available at the following address:
www.tunstall.co.uk/approvals
Our policy of continual development means that product specification and appearance may change without
notice. Tunstall does not accept any responsibility for any errors or omissions contained in this document.
© 2019 Tunstall Group Ltd. ® TUNSTALL and LIFELINE are registered trademarks.
Tunstall Group Limited, Whitley Lodge, Whitley Bridge, Yorkshire DN14 0HR