ATEN KN-9116 User manual

16 Port KVM over the NET
TM
KN9116
User Manual
2004-11-30

FCC Information
This is an FCC Class A product. In a domestic environment this product may cause
radio interference in which case the user may be required to take adequate measures.
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment
is operated in a commercial environment. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at
his own expense.
© Copyright 2004ALTUSEN®PAPE-0205-2AX
All brand names and trademarks are the registered property of their respective owners.
2004-11-23

Package Contents
The complete KN9116 package consists of:
M1 KN9116 KVM over the NET™KVM Switch
M2 Custom KVM Cable Sets
M1PowerCord
M1 User Manual
M1 Rack Mount Kit (Brackets and Phillips head hex M3 x 8 screws)
M1 Quick Start Guide
M1 Registration Card
Check to make sure that all of the components are present and in good order. If
anything is missing, or was damaged in shipping, contact your dealer.
Read this manual thoroughly and follow the installation and operation
procedures carefully to prevent any damage to the switch or to any other
devices on the KN9116 installation.
2004-11-24
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Contents
Chapter 1.
Introduction
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Remote Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Chapter 2.
Hardware Setup
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Hot Plugging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Port ID Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Powering Off and Restarting . . . . . . . . . . . . . . . . . . . . . . . 10
Port Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 3.
Administration
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
The Local Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
The Administration Page . . . . . . . . . . . . . . . . . . . . . . . . . 13
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
User Management: . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Access Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Log Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Set Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Quick View Status . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Port Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . 24
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Chapter 4.
Browser Operation
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Web Page Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
The General Dialog Box . . . . . . . . . . . . . . . . . . . . . . . 27
Web Page Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Web Page Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Chapter 5.
The Windows Client
Activating the OSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
The Main Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Port Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
The OSD Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Recalling the OSD . . . . . . . . . . . . . . . . . . . . . . . . . . 33
The Toolbar Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Hotkey Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Windows Client Control Panel . . . . . . . . . . . . . . . . . . . . . . 37
Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Video Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Panel Array Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Keyboard and Mouse Considerations . . . . . . . . . . . . . . . . 45
The Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Chapter 6.
The Java Client
Activating the OSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
The Java Client Control Panel . . . . . . . . . . . . . . . . . . . . . . . 50
Video Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Lock Key LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Port Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Hotkey Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
The Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . 54
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Chapter 7.
The Log File
The Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Chapter 8.
The Log Server
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
The Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
The KN9116 Main Screen . . . . . . . . . . . . . . . . . . . . . . . . 63
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
The Upper Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
The Lower Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Appendix
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 65
The Java Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
The Windows Client . . . . . . . . . . . . . . . . . . . . . . . . . 66
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
OSD Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . 69
Administrator Login Failure . . . . . . . . . . . . . . . . . . . . . . . 70
Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
2004-11-23
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About This Manual
This User Manual is provided to help you get the most from your KN9116
system. It covers all aspects of installation, configuration and operation. An
overview of the information found in the manual is provided below.
Overview
Chapter 1, Introduction, introduces you to the KN9116 System. Its
purpose, features and benefits are presented, and its front and back panel
components are described.
Chapter 2, Hardware Setup, shows the KN9116’s front and rear
components, and provides step-by-step instructions for setting up your
installation.
Chapter 3, Administration, explains the administrative procedures that are
employed to configure the KN9116’s working environment, as well as how to
operate the KN9116 from the local console.
Chapter 4, Browser Operation describes how to log into the KN9116 with
your browser, and explains the the functions of the icons and buttons on the
KN9116 web page.
Chapter 5, The Windows Client, explains how to connect to the KN9116
with the Windows Client software, and describes how to use the OSD to access
and control the computers connected to the switch.
Chapter 6, The Java Client, describes how to connect to the KN9116 with
the Java Client software, and explains how to use the OSD to access and
control the computers connected to the switch.
Chapter 7, The Log File, describes how to use the log file utility to view all
the events that take place on the KN9116.
Chapter 8, The Log Server, describes how to install and configure the Log
Server.
An Appendix at the end of the manual provide technical and other important
information regarding the KN9116.
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Conventions
This manual uses the following conventions:
Courier Indicates text that you should key in.
[ ] Indicates keys you should press. For example, [Enter] means to
press the Enter key. If keys need to be chorded, they appear
together in the same bracket with a plus sign between them:
[Ctrl+Alt].
1. Numbered lists represent procedures with sequential steps.
MBullet lists provide information, but do not involve sequential
steps.
>Indicates selecting an option on a menu. For example, Start >
Run means to open the Start menu, and then select Run.
Indicates critical information.
Getting Help
For additional help, advice, and information, ALTUSEN provides several
support options. If you need to contact ALTUSEN technical support with a
problem, please have the following information ready beforehand:
MProduct model number, serial number, and date of purchase.
MYour computer configuration, including operating system, revision level,
expansion cards, and software.
MAny error messages displayed at the time the error occurred.
MThe sequence of operations that led up to the error.
MAny other information you feel may be of help.
2004-11-23
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ALTUSEN Technical Support
North America Technical
Phone Support
Registered ALTUSEN product owners are entitled to
telephone technical support. Call the ALTUSEN
Technical Support Center: 949-453-8885.
International Technical Phone
Support
1. Contact your local dealer.
2. Call the ALTUSEN Technical Support Center:
(886-2) 8692-6959.
Email Support Email your questions and concerns to:
[email protected]
Online Troubleshooting The ALTUSEN support website:
http://www.altusen.com/support
provides online troubeshooting that describes the
most commonly encountered problems and offers
possible solutions to them.
Online Documentation User Manuals are available electronically at the
ALTUSEN support website:
http://www.altusen.com/support
Software Updates Download the latest drivers and firmware for your
product from the ALTUSEN support website:
http://www.altusen.com/support
Product Information
For information about all of ALTUSEN’s products and how they can help you
connect without limits, visit ALTUSEN on the web at http://www.altusen.com
ALTUSEN Authorized Resellers
ALTUSEN provides the following ways to find an authorized reseller in your area:
MIn the United States of America, call: 866-ALTUSEN (258-8736)
MIn Canada and South America, call: 949-453-8885
MIn all other locations, call: 886-2-8692-6789
MVisit ALTUSEN on the web at http://www.altusen.com for a list of locations
and telephone numbers
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Notes:
2004-11-23
x

Chapter 1.
Introduction
Overview
The KN9116 is an IP-based KVM control unit that allows both local and
remote operators to monitor and access multiple computers from a single
console. A single KN9116 can control up to 16 computers.
Since the KN9116 uses TCP/IP for its communications protocol, it can be
accessed from any computer on the Net - whether that computer is located
down the hall, down the street, or half-way around the world.
Access to any computer connected to the installation from the local console is
easily accomplished either by entering hotkey combinations from the keyboard,
or by means of a powerful mouse driven OSD (On Screen Display) menu
system. A convenient Auto Scan feature also permits automatic scanning and
monitoring of the activities of all computers running on the installation one by
one.
KN9116
Local
Remote
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Remote consoles connect to the KN9116 via its IP address. Software utilities
are provided with the KN9116 that make remote access smooth and efficient. A
menu driven OSD Administration function enables system administrators to
handle a multitude of maintenance tasks with ease - from installing and running
GUI applications, to BIOS level troubleshooting, routine monitoring,
concurrent maintenance, system administration, rebooting and even
pre-booting functions.
Remote operators can log in from anywhere on the net via their browser. Once
they successfully log in, operators can take control using either the Windows
Client or Java Client utility. Inclusion of a Java-based client ensures that the
KN9116 is platform independent, and is able to work with all operating
systems.
The client software allows operators to exchange keyboard, video and mouse
signals with the computers attached to the KN9116 just as if they were present
locally and working on the equipment directly. With the KN9116’s Panel
Array feature, the video output of up to 16 computers can be displayed at the
same time.
The KN9116 features high density 15 pin CPU port connectors instead of the
usual 25 pin connectors. This space-saving innovation allows a full 16 port
switch to be conveniently installed in a 1U system rack.
Setup is fast and easy; plugging cables into their appropriate ports is all that is
entailed. Because the KN9116 intercepts keyboard input directly, there is no
need to get involved in complex installation routines, or to be concerned with
incompatibility problems.
Since the KN9116’s firmware is upgradeable over the Net, you can stay current
with the latest functionality improvements simply by downloading firmware
updates from our website as they become available.
With its advanced security features, the KN9116 is the fastest, most reliable,
most cost effective way to remotely access and manage widely distributed
multiple computer installations.
2004-11-23
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Features
M16 port, remote access, KVM switch - monitor and control up to 16 computers
from a single KVM (Keyboard, Video, Mouse) console
MRemotely access computers via LAN, WAN, or the Internet; control your
installation from down the hall, down the street, or half-way around the
world
MInternet browser access; Windows client and Java client provided; Java
client works with all operating systems*
MGraphical OSD and graphical toolbars for convenient, user friendly operation
MStrong security features include password protection and advanced encryption
technologies - 1024 bit RSA / 128 bit SSL
MUpgradeable firmware
MMultiple user accounts
MRemote boot up for attached Power over the Net devices
MSupports 10Base-T, 100Base-T, TCP/IP, HTTP
MHigh video resolution: up to 1280 x 1024 @ 75Hz; 1600 x 1200 @ 60Hz
MFront panel can separate from main chassis for convenient rack mounting
*Browsers must support 128 bit SSL encryption.
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System Requirements
Remote Computers
MFor best results, computers that remotely access the KN9116 should have at
least a P III 1 GHz processor, with their screen resolution set to 1024 x 768.
MUsers who want to access the KN9116 with the Windows Client must have
DirectX 7.0 or higher installed.
If you don’t already have it, DirectX is available for free download from
Microsoft’s web site: http://www.microsoft.com/downloads.
MUsers who want to access the KN9116 with the Java Client must have Sun’s
Java 2 (1.4 or higher) runtime environment installed. Java is available for
free download from the Sun Java website: http://java.sun.com
MBrowsers must support 128 bit SSL encryption.
Computers
The following equipment must be installed on the computers that connect to the
KN9116’s CPU ports:
MA VGA, SVGA or Multisync port.
MA 6-pin mini-DIN (PS/2 style) keyboard port.
MA 6-pin mini-DIN (PS/2 Style) mouse port.
Cables
Substandard cables may damage the connected devices or degrade overall
performance. If you need additional cables, we strongly recommend that you see your
dealer to purchase our high quality CS Custom Cable sets.
2004-11-23
4

Chapter 2.
Hardware Setup
Front View
1. Port LEDs
The Port LEDs provide status information about their corresponding CPU
Ports. There is one pair of LEDs for each Port. The one on the left is the On
Line LED; the one on the right is the Selected Port LED:
MAn On Line LED lights GREEN to indicate that the computer attached to
its corresponding port is up and running.
MA Selected LED lights ORANGE to indicate that the computer attached
to its corresponding port is the one that has the KVM focus. The LED is
steady under normal conditions, but flashes when its port is accessed
under Auto Scan Mode (see p. 48).
MWhen the KN9116 is first powered on, the On Line and Selected LEDs
blink in sequence as the Switch performs a self-test.
2 3
1
4 5 6
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5

2. Reset Switch
MPressing and holding this switch in while powering on the KN9116
restores the switch to the factory installed firmware version.
MPressing and holding this switch in for more than two seconds performs a
system reset.
Note: This switch is recessed and must be pushed with a thin object - such
as the end of a paper clip, or a ballpoint pen.
3. Link LED
Flashes GREEN to indicate that a Client program is accessing the device.
4. 10/100 Mbps Data LED
MThe LED lights ORANGE to indicate 10 Mbps data transmission speed.
MThe LED lights GREEN to indicate 100 Mbps data transmission speed.
5. Power LED
Lights when the KN9116 is powered up and ready to operate.
6. Port Switching Buttons
MPress Port DOWN to switch from the current port to the previous port on
the installation.
MPress Port UP to switch from the current port to the next port on the
installation.
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Rear View
1. Power Jack
The power cable plugs in here.
2. Power Switch
This standard rocker switch powers the unit on and off.
3. PON Port
This connector is provided for a Power over the Net (PON) unit to plug into.
A PON device allows computers attached to the KN9116 to be booted
remotely over the net. Contact your dealer for more details.
4. CPU Ports
The cables that link to the computers plug in here. The shape of these
connectors has been specifically modified so that only cables designed to
work with this switch can plug in (see the Cables section on p. 4 for details).
5. LAN Port
The cable that connects the KN9116 to the Internet plugs in here.
6. Local Console Section
The KN9116 can be accessed via a local console as well as over the Net.
The cables for the local console (keyboard, monitor, and mouse) plug in
here. Each port is color coded and marked with an appropriate icon to
indicate itself.
41 2 3
56
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7

Installation
To set up your KN9116 installation refer to the diagram below (the numbers in
the diagram correspond to the numbered steps), and do the following:
1. Plug your keyboard, mouse, and monitor into the unit’s Console Ports.
2. Use KVM cable sets (as described in the Cables section on p. 4), to connect
any available CPU Port to the Keyboard, Video and Mouse ports of the
computer you are installing.
3. Plug the cable from the LAN or WAN into the KN9116’s RJ-45 socket.
4. Plug the female end of the power cord into the KN9116’s Power Socket;
plug the male end into an AC power source.
5. Turn on the power to the KN9116.
After the KN9116 is powered up, you can turn on the computers.
1. Make sure that power to all the devices you will be connecting up
have been turned off. You must unplug the power cords of any
computers that have the Keyboard Power On function.
2. To prevent damage to your installation, make sure that all devices
on the installation are properly grounded.
4
5
31
2
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Hot Plugging
The KN9116 supports hot plugging - components can be removed and added
back into the installation by unplugging and replugging their cables from the
ports without the need to shut the unit down.
If you change computer positions, however, in order for the OSD menus to
correspond to the CPU port changes, you must manually reedit the Port Names
for the OSD to reflect the new Port information. See Edit Port Names (p. 21)
for details.
Note: If the computer’s Operating System does not support hot plugging, this
function may not work properly.
Port ID Numbering
Each CPU port on the installation is assigned a unique Port ID. The Port ID is a
two digit number which reflects the CPU Port on the KN9116 that the
computer is connected to. Port numbers from 1 - 9 are padded with a preceding
zero, so they become 01 - 09.
For example, a computer attached to Port 6 would have a Port ID of: 06.
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Powering Off and Restarting
If it becomes necessary to power off the KN9116, or if the switch loses power
and needs to be restarted, wait 10 seconds before powering it back on. The
computers should not be affected by this, but if any of them should fail, simply
restart them.
Port Selection
Port Selection is accomplished either by entering Hotkey combinations from
the keyboard, or by means of the OSD (On Screen Display). Hotkey Port
Selection is discussed in the next chapter; OSD Operation is discussed in detail
in Chapter 4.
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