Tunstall Telecom 4000 User manual

Telecom 4000
User Guide
All the reassurance you need
Tunstall Canada Inc, 7540 Bath Road, Mississauga, Ontario, L4T 1L2, Canada.
Tel. 905-677-1144 • Fax. 905-677-1121 • http://www.tunstallcanada.com/
Tel. 1-800-892-2205
Part Number D3607114A0

Contents
Setting up 1
Place Telecom 4000 1
Connect Telecom 4000 2
Test Telecom 4000 3
Using Telecom 4000 4
Requesting help 4
Answering a call 5
Making a call 6
Adjusting the volume 7
The Away feature 8
The Intruder Alarm 9
Using Away and Intruder together 11
Using radio pendants 12
How close do I have to be to use my radio pendant? 12
Amie 14
Fall Detector 15
Telecom 4000 in detail 18
Understanding alarm calls 21
Reliability 22
Configuring Telecom 24
Fast Dial Keys 24
Voice Announcements 26
Problems and Answers 28
Copyright © 2001 Tunstall Group Ltd.
All rights reserved. Neither the paper-based guide, nor the electronic version of the same, nor any portion of the text and/or images,
may be copied, distributed, broadcast, or transmitted in any form or using any means howsoever, without the express written permis-
sion of Tunstall Group Ltd., with the one exception described below. Under no circumstances may the paper-based or electronic guide
be edited, amended or adapted, or used for any purpose other than as an aid to using Telecom 4000.
Reproducing manuals for visually-impaired users
This manual can be copied and enlarged to help visually-impaired users. Such copies may only be given to owners and users of Telecom
4000, and this is the only purpose for which anyone outside Tunstall may reproduce this manual.
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PDF files) and print in an enlarged format using the free Adobe Acrobat Reader. You can download these PDF files from the Tunstall web
site: http://www.tunstallgroup.com/docs/ You can obtain copies of Adobe Acrobat Reader from Adobe's web site: http://www.adobe.com/
To enlarge a manual while printing with Adobe Acrobat select the 'Fit to Page' option when printing.
Trade Marks
The following are registered trade marks: Tunstall, Amie, Communicall, Telecom, PNC3.

Copyright © 2001 Tunstall Group Ltd. Telecom 4000 User Guide 1
Setting up
Three simple steps
1. Place Telecom in a suitable position
2. Connect Telecom to your telephone line and a power socket
3. Test Telecom by pressing the radio pendant to raise an alarm
Although Telecom is a rather clever piece of equipment, it is quite robust, and you can
treat it just like any other telephone. However, this means that you should not:
• Place your Telecom next to something that makes a lot of noise, such as
next to a television, radio or washing machine.
• Put it right next to your cooker, or close to any other heat source.
• Set Telecom in a place where it will get damp, such as a bathroom, or
near house plants that are sprayed at any time.
•
Place it very close to any large metal objects, such as microwave ovens, as
large pieces of metal stop the signals from the radio pendant reaching Telecom.
• Put Telecom on top of something soft, such as a thick towel, as this can
stop sound reaching the microphone.
Place Telecom 4000
Place Telecom on a flat surface, or have it
mounted on a wall. Put it somewhere you
can easily reach. It should also be close to
a telephone socket and a power socket.
Attaching to a wall. If you decide to
attach your Telecom to a wall then you
will find slots to grip the screws on the
back of Telecom. There is a separate paper
template included in the packaging that
will show you where to drill the holes for
the screws.
Note: As most users do not mount Telecom
4000 on the wall the screws needed for
mounting are not provided.

2Telecom 4000 User Guide Copyright © 2001 Tunstall Group Ltd.
2. You can then connect your ordinary telephone to Telecom. If you do
not connect your other telephones through Telecom, but use a
telephone adaptor instead, then Telecom may have difficulty making
alarm calls if another telephone is being used for a call.
3. Next, connect the lead from the power transformer to the back of
your Telecom, and then plug the transformer into a power socket.
Connect Telecom 4000
1. First, connect your Telecom to a telephone socket in your home
using the cable that came in the box with Telecom. Do not connect
Telecom to the telephone socket via a telephone adaptor.

Copyright © 2001 Tunstall Group Ltd. Telecom 4000 User Guide 3
4. When you connect your Telecom to
the power the largest button on the
top of your Telecom should light up.
Test Telecom 4000
Once you have connected your Telecom you can test it. Press the button on
the Fall Detector or Amie pendant that came with your Telecom, and wait a
few seconds. Telecom will call your monitoring centre. When your call is
answered tell the operator that you are testing your new Telecom—the
operator will be pleased to hear from you.
Problems?
In the unlikely event that something does not work as you expect then consult
the Problems and Answers section towards the back of this guide.

4Telecom 4000 User Guide Copyright © 2001 Tunstall Group Ltd.
Using Telecom 4000
Requesting help
If you need help simply press the button
on your Fall Detector or radio pendant.
This sends a signal to Telecom which tells
it to call your monitoring centre.
Alternatively, if you can easily reach your
Telecom you can press the large alarm
button.
Your home can also be fitted with
extra buttons and pull cords that raise
an alarm. The person who installs these
in your home will show you where they
are and how they work.
Cancelling
If you accidentally raise an alarm call (i.e.
you unintentionally press one of the
alarm buttons on your Telecom or radio
pendant) you can cancel the alarm call
by waiting five seconds and then pressing
your Telecom’s Cancel key. However,
once the call reaches a monitoring centre
pressing
the Cancel key will have no
effect. This is a safety feature. When the operator answers your call simply
explain that it was an error—the operator will be pleased to hear from you.

Copyright © 2001 Tunstall Group Ltd. Telecom 4000 User Guide 5
Answering a call
When the phone rings you can answer it in any of the four following ways:
1. Pick up the handset of the
telephone attached to Telecom.
2. Press the Speaker user key on the
top of your Telecom. This is the user
key with Speaker displayed beside it.
3. Press the button on your Amie pen-
dant or Fall Detector. This method
of answering a call can be turned
off by an installer or your monitor-
ing centre, and so you need to check
that it has been set to work on your
Telecom. If you answer a call using
your radio pendant you will only be
able to carry on a hands-free con-
versation if you are close enough to
hear and speak to your Telecom. You
can end the call by pressing the but-
ton on your radio pendant again.
4. Press the Cancel key on your
Telecom. Press the Cancel key again
to end the call.

6Telecom 4000 User Guide Copyright © 2001 Tunstall Group Ltd.
Making a call
You can make a call in the three following ways:
1. Press any of the Fast Dial keys on
the top of your Telecom. These will
automatically call the friend or
contact whose name is displayed
beside the key.
2. Press the Speaker key, and then lift the flap and enter the telephone
number to call.
3. If you have a telephone plugged into your Telecom you can use it to
make and take calls as normal. Simply lift the receiver and dial the
number.

Copyright © 2001 Tunstall Group Ltd. Telecom 4000 User Guide 7
Adjusting the volume
On the top of Telecom there are two keys—one increases the volume and
the other decreases it. These keys adjust the volume of the ringing you hear
when someone calls you. If you need Telecom to ring louder when someone
calls then press the Up key and you will hear Telecom ring once for each time
you press.
You can also use these keys to adjust the volume of the caller’s speech.
If you cannot clearly hear someone who has called you then press the Up key
to increase the volume of their speech.
Up Down
In short, if you are in the middle of a telephone conversation these volume
keys can be used to make the caller’s speech louder or quieter. Otherwise,
these keys adjust the volume of the ringing you hear when someone calls.
These changes are not temporary. If you increase the volume during a
call then you will find that your Telecom 4000 remains at this volume for the
following calls.
The Silence key
If you press the Silence key (if your Telecom has one) then the person on the
other end of the telephone line will not be able to hear you, and you will not
be able to hear them. Press the key again speak to the caller.

8Telecom 4000 User Guide Copyright © 2001 Tunstall Group Ltd.
The Away feature
What is the Away feature?
Your Telecom can be set up to detect high and low temperatures, when you are
inactive, or to discover and report a range of other incidents to your monitoring
centre. For example, if you are feeling ill you might not get up in the morning.
If your Telecom has been configured to detect inactivity it will eventually call
your monitoring centre to let the staff know that you have not been active.
To do this reliably it needs to know whether you are in your home or
away from your home. Otherwise, your Telecom might think that you are
inactive every time you go away to visit a friend or relative.
Going Away
To tell your Telecom that you are
going to be away press the Away
key. You will hear the word Away
spoken, and the Away key will
light up.
Returning home
To tell your Telecom that you have
arrived home press the Away key
again. You will hear the word
Home spoken, and the Away key
will turn its light off.
Returning home and raising an alarm
If you return home and raise an alarm by
pressing a button or pulling an alarm cord
(if one is fitted in your home) then your
Telecom will make an alarm call even if
Away is turned on. After making the call it
will automatically switch the Away feature
off—it will return to its Home status.

Copyright © 2001 Tunstall Group Ltd. Telecom 4000 User Guide 9
The Intruder Alarm
Your Telecom can be set up to act as an intruder or burglar alarm. This
feature is designed to protect your home when you are on holiday, or away
visiting friends. It can also be used at night when you are sleeping.
Your Telecom can use movement sensors and pressure mats to detect
intruders. It can also be connected to a conventional burglar alarm if you
wish. The advantage of Telecom over most burglar alarms is that Telecom
will call a monitoring centre to summon help, whereas many burglar alarms
just make a loud noise.
Turning the intruder alarm on
If your Telecom is set up to work as
an intruder alarm one of the user
keys will be labelled Intruder. If an
intruder is detected your Telecom will
automatically call your monitoring
centre and report the intruder.
However, you have to turn this feature
on and off as you need it, otherwise
your Telecom might think there is an
intruder in your kitchen every time you
make a cup of tea.
To turn your intruder alarm on press the Intruder key. You will hear the
word Intruder spoken, and the Intruder key will light up.
Exit time. If you are setting your intruder alarm before you go away on
holiday, or even to the shops, then you will have a fixed amount of time to
leave your home before intruder detection becomes active. This is usually
set to 60 seconds, although this time can be altered by an installer or your
monitoring centre.

10 Telecom 4000 User Guide Copyright © 2001 Tunstall Group Ltd.
Turning the intruder alarm off
To turn your intruder alarm off press the
Intruder key and then enter the 4-digit
security personal identification number
(PIN) you have been given using the number
keys under the flap. Once you do this you
will hear the words Intruder off spoken and
the light in the Intruder key will go off.
If you do not enter your PIN number
correctly then the display will continue
to display the words Enter PIN. Just
enter the PIN again and, if Telecom
recognizes the number, you will hear the
words Intruder off.
Keep your PIN secure. Your PIN number
is needed to prevent just anyone from turning your intruder alarm off. It is
important that you do not write it down in a place where an intruder might see it.
Entry time. When you return home from the shops, or from a visit to friends,
your movement will be detected by your intruder alarm. You will normally have
60 seconds to turn the intruder feature off before it raises an alarm call. However,
this time can be altered by an installer or your monitoring centre. If you do
accidentally trigger your intruder alarm you can always cancel the alarm call.
Cancelling a false alarm
To cancel an alarm press the Cancel key and then
enter your security personal identification number
(PIN). As mentioned above, if you fail to enter
this number correctly then the words Enter PIN
will continue to display. All you have to do is enter
your PIN number correctly. Once your Telecom
recognizes your security PIN you will hear the
words Intruder off.

Copyright © 2001 Tunstall Group Ltd. Telecom 4000 User Guide 11
Using Away and Intruder together
Your Telecom can be configured to use both the Away and the Intruder
feature together. This means that every time you press your Away key, your
intruder alarm is turned on as well. When you return and press your Away
key again you will also need to turn your intruder alarm off by entering your
security personal identification number (PIN).
In short, the Away key turns both the Away feature and the Intruder
feature on and off at the same time. The Intruder key, however, turns only
the Intruder feature on and off.
Raising an alarm when you return home
If you return home and press an alarm
button before turning your Away feature
and intruder alarm off, this will raise an
alarm. As mentioned previously, if you are
just using the Away feature then this will
turn Away off. However, if you are using
Away and Intruder together then raising
an alarm will not turn Away and Intruder
off. This is a security feature.
To turn Away and Intruder off you have to press the Away key and
enter your security PIN. You can only do this after your alarm call has finished.
If you press the Intruder key and enter your security PIN this will turn Intruder
off and leave Away on, which can be useful if the burglar alarm connected
to your Telecom is faulty.

12 Telecom 4000 User Guide Copyright © 2001 Tunstall Group Ltd.
Using radio pendants
Radio pendants use radio waves to send out signals to your Telecom. If you
press the button on a pendant this will send a signal to your Telecom telling
it to raise an alarm.
Telecom can work with a variety of different radio pendants. Telecom
can even accept signals from several radio pendants at once, although most
Telecoms are sold with just one pendant, such as an Amie pendant.
• Keep your radio pendant with you at all times.
• Keep it by your bedside at night.
• Do not put your radio pendant into water.
• Clean only by wiping with a soft, slightly damp cloth.
How close do I have to be to my Telecom to use my radio pendant?
Different types of radio pendant can work at different distances from your
Telecom. The maximum recommended distance is given for each type of
pendant, although you should note that this is only an estimate. A pendant
with a low battery will not be able to work as far from your Telecom as a
radio pendant with a new battery.
The key issue is how easily the radio signals can travel between your
radio pendant and your Telecom. For example, if there is nothing between
your Telecom and your radio pendant other than a single pane of ordinary
glass (maybe you could be at the bottom of your garden), then they will be
able to communicate at distances greater than the recommended maximum.
On the other hand, if a metal cabinet or thick stone wall is between your
Telecom and your radio pendant then they may have problems communicating,
even if they are just a short distance from one another.
Visiting next door.
If you visit your neighbour your radio pendant will
probably not be able to communicate with your Telecom. This is because the
radio signal will have to travel through two walls and over quite a distance.
You can always try it if you wish, but do not rely upon it working once you
are away from your home.

Copyright © 2001 Tunstall Group Ltd. Telecom 4000 User Guide 13
Going to the shops.
Your radio pendant will almost certainly be out of
range of your Telecom if you take it to the shops. Your radio pendant will
not work once you are away from your home.
In the bathroom.
You may want
to take your radio pendant into
the bathroom, and it should
work just as well in this room as
it does in any other. However, not
all radio pendants are
waterproof, and so you must
avoid dropping it in the bath or
the sink. You must not take it
into the shower (although you might want it close to the shower in case you
fall). Your radio pendant may also be damaged by steam or high levels of
humidity in your bathroom, and so if you are going to have a steamy bath
then consider putting your radio pendant inside a waterproof plastic bag.
How do I know that my pendant will not set off the Telecom owned by my
friend next door?
Each radio pendant has its own unique number (a sort of signature). Your
Telecom will only act when it gets a signal from the pendant that has the
correct signature. In other words, it will only obey commands from radio
pendants that belong to it.
How does a radio pendant know which Telecom to communicate with?
Correct
signature
Incorrect
signature

14 Telecom 4000 User Guide Copyright © 2001 Tunstall Group Ltd.
Amie
Amie radio pendants are light and waterproof. These pendants have small
but powerful batteries which mean that, with normal use, they will last up
to five years. They will normally work up to 30 metres away from your
Telecom.
When you press the alarm button on an Amie pendant the small red light
will light up for about three seconds after each button press. However, if
the battery is low this light will flash on and off when you press the alarm
button. If this happens you should contact your supplier or monitoring centre
and they will arrange for a replacement Amie. If you raise an alarm call to a
Tunstall monitoring centre using an Amie pendant with a low battery the
operator is automatically informed about the low battery in your pendant.
Amie

Copyright © 2001 Tunstall Group Ltd. Telecom 4000 User Guide 15
Fall Detector
The Fall Detector is similar to the Amie
pendant—you can raise an alarm by pressing
the alarm button. However, a Fall Detector,
as its name suggests, can also detect when
you have fallen over. It will normally work
up to 50 metres away from your Telecom.
Fall Detector is not waterproof.
You should usually attach your fall
detector to your belt or clothing. Try to keep
the fall detector in the correct position. If
you keep your Fall Detector at an angle it
might think that you have fallen, particularly
if it detects a jolt—it will then raise an alarm.
At night keep the Fall Detector by your
bed, in case you need to call for help. It must
be kept in an upright position, and so you might want to use the stand that
comes with the Fall Detector.
Correct Incorrect Incorrect
Correct Incorrect Incorrect

16 Telecom 4000 User Guide Copyright © 2001 Tunstall Group Ltd.
Preventing false alarms
If the Fall Detector notices a jolt which might
have been a fall then it will make a beeping noise
and the small light on the front of the detector
will flash green. If this happens make sure that
your fall detector is in the upright position and
the flashing green light will stop.
If your Fall Detector remains at an angle for more than 15 seconds
following a jolt it will think that you have fallen. The flashing light on the
front will change from green to red, and it will send a signal to your Telecom
telling it to make an alarm call. To cancel this call you must walk to your
Telecom, wait five seconds, and then press the
Cancel key. If the alarm call has already reached
the monitoring centre computers then the
Cancel key will not cancel the call—this is a
safety feature. If you are unable to cancel the
call then do not worry—you should never rush
to your Telecom. The monitoring centre operator
who takes your call will be pleased to hear from you.
Making an alarm call
When you want to make an alarm call using your
Fall Detector just press the alarm button on the
front. When you press this alarm button the red
light will display for about three seconds to
indicate that it is sending a message to your
Telecom telling it to make an alarm call.
Low battery. If the red light flashes on and off when you press the alarm
button on the front of your Fall Detector then this means that the battery
inside it is running low and needs to be replaced. If you raise an alarm call to a
monitoring centre using a Fall Detector with a low battery the operator is
automatically informed about the low battery in your Fall Detector.

Copyright © 2001 Tunstall Group Ltd. Telecom 4000 User Guide 17
Replacing the battery
Unlike the Amie pendant, the Fall Detector has a battery that can be replaced.
If your battery needs to be changed then you can ask your supplier or
monitoring centre to do this. Alternatively, you can undertake this yourself.
The Fall Detector uses a 6-volt battery, such as a Duracell PX28L.
First, remove
the screw
Then slide the
cover off
The positive (copper ) end of
the battery should be furthest
away from the screw
Do not throw your old battery in the dustbin—return it to your supplier.
+
-

18 Telecom 4000 User Guide Copyright © 2001 Tunstall Group Ltd.
Telecom 4000 in detail
Telecom is designed to help vulnerable people, and it is important to recognize
that we are all vulnerable at some time. For example, a thirty-year old man
making house repairs can be at greater risk that an eighty-year old woman
spending the day writing in her house.
In order to help a wide variety of people, in a diverse range of different
situations, Telecom has to perform a wide range of tasks. As a result Telecom is
not like a normal telephone. It can be changed (configured) to make it perform
these different tasks. Here are just some of the tasks that Telecom can perform.
Raising alarms. There are
many different ways to raise an
alarm call. Your Telecom can
recognize inputs for up to 25
different radio pendants, as
well as a button, pull-cord or
some other type of trigger
connected via wires to the back
of Telecom. It even has the new
Tunstall accessory port which
can be used to physically
connect all manner of devices to your Telecom if they are needed.
Hands-free.
Most telephones
that allow hands-free speech
have to switch between
listening and speaking to
prevent loud feedback noises.
Telecom’s advanced design and
sophisticated electronics allow
high-quality two-way speech,
which makes the conversation
much easier for both parties.
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