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6.0 TROUBLESHOOTING
In the event of problems, first make certain that the input and output cables are no more
than 50 feet long (for signals to 1080i resolution) and are of the highest possible quality.
Next, make certain that the Switcher is receiving power.
If all is well in these areas, remember that HDMI devices communicate with one another
so the source devices and destination device must be fully HDMI capable. In addition,
HDCP encryption requires additional processing which also is dependent on the
equipment you have connected to the sources and destination device. If you experience
problems using the 1T-SX-644 HDMI Switcher, you should attempt to determine what is
wrong by attaching each of the source devices – one at a time – directly to the
destination device using the same cables you are using with the expanded system. This
is a way of determining if the problem is due to bad cables or a problem with the other
devices. If you are unable to obtain a signal using this simplified path, suspect the
cables, the source device(s) or the destination device.
After trying the above suggestions should the problem still persist, contact your dealer
for additional suggestions before contacting TV One. Should the dealer’s technical
personnel be unable to assist you, contact TV One via our support website:
http://tvone.crmdesk.com. Create a technical support request on the site and our
support team will respond within a short period of time.
7.0 LIMITED WARRANTY
TV One warrants the original purchaser that the equipment it manufactures or sells will
be free from defects in materials and workmanship for a fixed term from the date of
purchase. The warranty term for specific product lines is defined below.
1. TV One branded products based on TV One’s CORIO technology are warranted for
a period of five years from the date of purchase. This includes products with the
model number prefix of C2, 1T-C2, CX, A2 or S2.
2. TV One-task branded products, other than those based on TV One’s CORIO
technology mentioned above, are warranted for a period of three years from the date
of purchase. This includes products with the model number prefix of 1T, with the
exception of 1T-C2.
3. LCD Monitors are warranted for a period of three years from the date of purchase,
with the exception of the LCD panels integrated into the monitors that are supplied
by third parties. LCD panels are limited to the term and conditions of the warranty
offered by the respective LCD panel manufacturer. Such specific LCD panel
warranties are available upon request to TV One.
Should a product, in TV One’s opinion, prove defective within this warranty period, TV
One, at its option, will repair or replace this product without charge. Any defective parts