TV One C3-540 CORIOmaster User manual

M410 and above PDF-C3-5xx-V2.4 Nov 2020
C3-540 CORIOmasterTM
C3-510 CORIOmaster miniTM
C3-503 CORIOmaster microTM
CORIOgrapherTM V3.1 and above
User Guide V2.4

M410 and above PDF-C3-5xx-V2.4 Nov 2020
In this guide
Welcome to tvONE™ Help...........................................................................................................................1
Meet CORIOmaster................................................................................................................................. 1
Meet CORIOgrapher ............................................................................................................................... 1
Quick start .....................................................................................................................................................2
Next steps ................................................................................................................................................ 6
Planning and installing video walls ............................................................................................................7
Planning a video wall ...................................................................................................................................7
Overall effect............................................................................................................................................ 7
Displays .................................................................................................................................................... 7
Sources or inputs .................................................................................................................................... 7
Windows................................................................................................................................................... 7
Presets ...................................................................................................................................................... 8
Installing video wall hardware....................................................................................................................8
Who can do this? ..................................................................................................................................... 8
Placing your CORIOmaster™ and video wall ....................................................................................... 8
Position your displays and sources ...................................................................................................... 9
Get to know your products ...................................................................................................................... 11
About your CORIOmaster™ ..................................................................................................................... 11
Slots......................................................................................................................................................... 11
CORIOmaster rear panel...................................................................................................................... 12
About your CORIOmaster mini™............................................................................................................. 13
Slots......................................................................................................................................................... 13
CORIOmaster mini rear panel ............................................................................................................. 13
About your CORIOmaster micro™ .......................................................................................................... 14
Slots......................................................................................................................................................... 14
CORIOmaster micro rear panel........................................................................................................... 14
CORIOmaster micro mounting accessories....................................................................................... 15
About the buttons of your CORIOmaster micro™ ................................................................................ 15
Colors of buttons................................................................................................................................... 15
Selecting the active window................................................................................................................. 16
Selecting a window to hear.................................................................................................................. 16
Selecting a preset or source ................................................................................................................ 16
Changing between preset and source selection mode ................................................................... 16
About modules .......................................................................................................................................... 17

M410 and above PDF-C3-5xx-V2.4 Nov 2020
Adapters ................................................................................................................................................. 18
About your Streaming Media and 4K playback module ...................................................................... 19
Features.................................................................................................................................................. 19
Streaming media and 4K playback input module - quick start guide ................................................ 20
Setting up the Streaming media and 4K playback input module................................................... 20
Connecting to CORIOgrapher™ and choosing network settings.................................................... 21
Playing media and streams ................................................................................................................. 23
Setting up the internal drive................................................................................................................ 25
8HD Player – Synchronized playback mode .......................................................................................... 26
FTP Server media synchronization.......................................................................................................... 30
AES file decryption .................................................................................................................................... 31
About your dual output keying module ................................................................................................. 33
About your S/PDIF and analog audio module....................................................................................... 35
Compatibility.......................................................................................................................................... 35
Supported formats................................................................................................................................ 35
Inputs...................................................................................................................................................... 35
Outputs................................................................................................................................................... 36
Hardware recommendations .................................................................................................................. 37
Get help with your Magenta Encoder-100 ............................................................................................. 37
Set it up....................................................................................................................................................... 37
Planning and installing video installations............................................................................................. 37
Planning a video installation.................................................................................................................... 37
Overall effect.......................................................................................................................................... 37
Displays .................................................................................................................................................. 37
Sources or inputs .................................................................................................................................. 38
Windows................................................................................................................................................. 38
Presets .................................................................................................................................................... 38
Installing your hardware .......................................................................................................................... 38
Who can do this? ................................................................................................................................... 38
Placing your CORIOmaster™ and displays......................................................................................... 38
Position your displays and sources .................................................................................................... 39
Setting up a video installation in CORIOgrapher™ ............................................................................... 40
Creating and testing your first video installation.............................................................................. 40
CORIOgrapher™ system requirements .................................................................................................. 40
About CORIOgrapher™............................................................................................................................. 41
CORIOgrapher main areas................................................................................................................... 41
Getting started with CORIOgrapher™..................................................................................................... 42

M410 and above PDF-C3-5xx-V2.4 Nov 2020
To connect to your CORIOmaster and get its configuration........................................................... 42
To log in with secure mode.................................................................................................................. 43
To create a configuration offline......................................................................................................... 43
To send a configuration to your CORIOmaster................................................................................. 43
Naming input and output ports and channels...................................................................................... 44
Why should I name input and output ports and channels?............................................................ 44
Naming rules ......................................................................................................................................... 44
To name input and output ports ........................................................................................................ 44
Enabling secure mode .............................................................................................................................. 44
About secure mode .............................................................................................................................. 44
Enabling secure mode.......................................................................................................................... 45
Creating a video installation .................................................................................................................... 46
To create a video installation on a canvas......................................................................................... 46
Testing your video installation ................................................................................................................ 47
Set up and test audio................................................................................................................................ 48
Testing embedded audio inputs ......................................................................................................... 48
Testing embedded audio outputs ...................................................................................................... 49
Testing the S/PDIF output of a CORIOmaster micro ........................................................................ 50
Settings ....................................................................................................................................................... 51
Device settings........................................................................................................................................... 51
Naming your CORIOmaster™ .................................................................................................................. 51
Why should I name my CORIOmaster? .............................................................................................. 51
To name your CORIOmaster ............................................................................................................... 51
Choosing your working units................................................................................................................... 51
To choose a unit .................................................................................................................................... 51
Backing up and restoring your settings ................................................................................................. 52
Backing up your settings on your CORIOmaster .............................................................................. 52
Settings that are saved on your CORIOmaster ................................................................................. 52
What is not saved to your CORIOmaster ........................................................................................... 52
To back up your settings on your CORIOmaster .............................................................................. 52
Restoring your settings from your CORIOmaster............................................................................. 52
Backing up your settings to a file on your computer ....................................................................... 52
Settings that are saved on your computer ........................................................................................ 52
What is not saved to your computer .................................................................................................. 53
To back up your settings to a file on your computer ....................................................................... 53
Restoring or copying settings from a file on your computer .......................................................... 53
Problems sharing settings between CORIOmaster units ................................................................ 53

M410 and above PDF-C3-5xx-V2.4 Nov 2020
Resetting your CORIOmaster™ to factory default settings.................................................................. 53
Why restore factory default settings?................................................................................................. 53
To reset your CORIOmaster to factory default settings................................................................... 54
CORIOmaster micro™ settings ................................................................................................................ 54
Configuring the buttons of your CORIOmaster micro™ ...................................................................... 54
Mapping presets, sources, and windows to the buttons of the front panel................................. 54
Changing the brightness of the buttons of the front panel ............................................................ 54
Locking the buttons of the front panel .............................................................................................. 55
Creating and editing users....................................................................................................................... 55
Who can do this? ................................................................................................................................... 55
To create a new user, or edit an existing user .................................................................................. 56
Changing other users' passwords........................................................................................................... 56
Who can do this? ................................................................................................................................... 56
Password rules ...................................................................................................................................... 56
To change other users' passwords..................................................................................................... 56
Changing your own password................................................................................................................. 57
Who can do this? ................................................................................................................................... 57
Password rules ...................................................................................................................................... 57
To change your password.................................................................................................................... 57
Network settings ....................................................................................................................................... 57
Configuring network settings for your CORIOmaster™ ....................................................................... 57
Before you start..................................................................................................................................... 57
To configure network settings for your CORIOmaster .................................................................... 57
Configuring network settings for streaming media ............................................................................. 58
About static IP addresses..................................................................................................................... 58
To configure network settings for streaming media........................................................................ 58
Finding the MAC address of your Streaming media and 4K playback input module .................. 59
Playlist settings .......................................................................................................................................... 60
Renaming playlists and moving playlists between modules............................................................... 60
Renaming your playlists ....................................................................................................................... 60
Moving playlists..................................................................................................................................... 60
Deleting playlists ....................................................................................................................................... 60
Deleting all your playlists ..................................................................................................................... 60
Deleting individual playlists ................................................................................................................. 61
Managing encoders and streams............................................................................................................ 61
Managing your encoders ..................................................................................................................... 61
Managing your saved streams ............................................................................................................ 62

M410 and above PDF-C3-5xx-V2.4 Nov 2020
Using your CORIOmaster™ ...................................................................................................................... 63
Presets ........................................................................................................................................................ 63
Creating and editing presets.................................................................................................................... 63
What is included in a preset?............................................................................................................... 63
What is not included in a preset?........................................................................................................ 63
For best results...................................................................................................................................... 63
Build your busiest preset first ............................................................................................................. 63
Do not use presets to add and remove windows............................................................................. 64
Do not use presets to change window quality.................................................................................. 64
Windows used in presets only appear on one canvas..................................................................... 64
Creating a new preset .......................................................................................................................... 64
Editing, cloning, and deleting presets ................................................................................................ 65
To change the name or duration of a preset .................................................................................... 65
To load a preset to edit ........................................................................................................................ 65
To update a preset................................................................................................................................ 65
To clone a preset................................................................................................................................... 65
To delete a preset ................................................................................................................................. 66
Loading a preset........................................................................................................................................ 66
Loading a preset from CORIOgrapher ............................................................................................... 66
Loading a preset from CORIOgrapher ............................................................................................... 66
Loading a preset with the buttons of your CORIOmaster micro.................................................... 67
Changing the source playing in a window ............................................................................................. 67
Changing the source in CORIOgrapher.............................................................................................. 67
Changing the source using the dashboard ....................................................................................... 68
Using audio ................................................................................................................................................ 68
Playing embedded audio ......................................................................................................................... 68
About embedded audio ....................................................................................................................... 68
Disabling and enabling audio for a source or display...................................................................... 69
Disabling and enabling audio from Slot Status................................................................................. 69
Disabling and enabling an audio source playing in a window from Properties........................... 69
Disabling and enabling audio for a display from Properties .......................................................... 70
Choosing what to listen to with CORIOgrapher................................................................................ 71
Choosing a source to listen to with breakaway audio mode.......................................................... 71
Choosing a window to listen to with audio-follows-video mode.................................................... 71
Choosing which outputs play audio ................................................................................................... 72
Adjusting input audio level and muting sources .............................................................................. 73
To mute and unmute a source............................................................................................................ 73

M410 and above PDF-C3-5xx-V2.4 Nov 2020
To adjust the input audio level for a source...................................................................................... 74
Muting individual audio outputs......................................................................................................... 74
Cutting to black and muting individual outputs ............................................................................... 74
Adjusting volume and muting all displays and outputs associated with a canvas ...................... 75
To mute and unmute all displays and outputs associated with a canvas..................................... 75
To adjust the volume for all displays and outputs associated with a canvas............................... 75
Cutting to black and muting all displays and outputs associated with a canvas ......................... 76
To cut to black and mute all displays, and outputs associated with a canvas.............................. 76
Controlling audio from the dashboard .............................................................................................. 77
Emergency cut to black and mute ...................................................................................................... 77
To cut to black and mute all displays and outputs........................................................................... 77
Playing independent audio with a CORIOmaster micro™ ................................................................... 78
About independent audio.................................................................................................................... 78
Choosing which window to hear with the buttons of the front panel........................................... 79
Choosing which window to hear with CORIOgrapher...................................................................... 80
Adjusting the input audio level and muting individual sources ..................................................... 80
Adjusting input audio level and muting using source properties .................................................. 80
Muting sources from the wall editor .................................................................................................. 81
Muting the audio output...................................................................................................................... 81
Muting using audio properties............................................................................................................ 81
Muting the audio output from the wall editor .................................................................................. 81
Media and streams ................................................................................................................................... 82
Playing media and streams...................................................................................................................... 82
Before you start..................................................................................................................................... 82
Adding and editing media streams..................................................................................................... 83
To manually add a stream ................................................................................................................... 83
Previewing the stream from your Magenta Encoder-100 ............................................................... 84
Adding media items, streams, and playlists to your play queue.................................................... 84
Playing a multicast stream from a Magenta Encoder-100 on multiple CORIOmaster units ...... 85
Adding a multicast stream from a Magenta Encoder-100 to a play queue or playlist ................ 85
Changing a single stream to a multicast stream .............................................................................. 86
For best results...................................................................................................................................... 86
Changing the duration of media items .............................................................................................. 86
Playing streams with low latency........................................................................................................ 87
Using the playback controls................................................................................................................. 87
Managing the play queue .................................................................................................................... 88
Saving the play queue .......................................................................................................................... 89

M410 and above PDF-C3-5xx-V2.4 Nov 2020
Show labels for media and streams ................................................................................................... 89
Playing the play queue automatically................................................................................................. 90
Saving media to internal storage ........................................................................................................ 90
Creating and managing playlists............................................................................................................. 90
About playlists ....................................................................................................................................... 90
Creating a new playlist ......................................................................................................................... 91
Saving the play queue to a playlist ..................................................................................................... 92
Managing and editing playlists............................................................................................................ 93
Editing a playlist..................................................................................................................................... 93
Clearing all the items from a playlist .................................................................................................. 93
Opening a playlist to edit the items.................................................................................................... 94
Loading a playlist to the play queue................................................................................................... 94
Playing a playlist .................................................................................................................................... 94
Deleting a playlist .................................................................................................................................. 94
Moving playlists between modules .................................................................................................... 95
Deleting all playlists .............................................................................................................................. 95
Duplicating playlists .............................................................................................................................. 95
Using the internal drive ............................................................................................................................ 96
Replacing all items on the internal drive with all items on the USB drive..................................... 96
To replace all items on the internal drive with all items on the USB drive ................................... 96
Removing all items from the internal drive....................................................................................... 96
Current location .................................................................................................................................... 96
Copying a single item or folder to the internal drive ....................................................................... 97
Managing media on the internal drive............................................................................................... 97
Playing items from the internal drive................................................................................................. 98
Choosing the best resolution for your playlist or play queue............................................................. 98
Frame rate.............................................................................................................................................. 99
Resolution .............................................................................................................................................. 99
Scanning ................................................................................................................................................. 99
Using the buttons of your CORIOmaster micro™ ............................................................................... 100
Changing between preset and source selection mode with your CORIOmaster micro™............. 100
Locking your CORIOmaster micro™...................................................................................................... 100
Locking your CORIOmaster micro with the front panel ................................................................ 100
Locking your CORIOmaster micro in CORIOgrapher™ .................................................................. 100
Replacing a module................................................................................................................................. 101
Inserting a module into your CORIOmaster.................................................................................... 102
Removing a module from a CORIOmaster micro™ ........................................................................ 102

M410 and above PDF-C3-5xx-V2.4 Nov 2020
Inserting a module into your CORIOmaster micro......................................................................... 104
Creating and editing custom resolutions............................................................................................. 105
About custom resolutions.................................................................................................................. 105
Supported video standards ............................................................................................................... 106
Not supported ..................................................................................................................................... 106
Guidelines for 4K custom resolutions .............................................................................................. 106
Guidelines for interlaced custom resolutions................................................................................. 106
Custom resolution options ................................................................................................................ 107
General naming rules ......................................................................................................................... 107
Best practice naming rules ................................................................................................................ 107
Options for custom resolutions based on the VESA CVT standard.............................................. 109
Creating and editing custom resolutions......................................................................................... 109
Creating a custom resolution from a video standard.................................................................... 110
Creating a custom resolution from the VESA CVT standard ......................................................... 111
Copying and editing a standard resolution ..................................................................................... 111
Deleting a custom resolution ............................................................................................................ 111
Adding and managing custom EDID files............................................................................................. 112
Before you start................................................................................................................................... 112
Adding a saved EDID file .................................................................................................................... 112
Removing EDID files............................................................................................................................ 112
Troubleshoot it ........................................................................................................................................ 113
Checking and updating the firmware of your CORIO device ............................................................ 113
Before you start................................................................................................................................... 113
Checking your firmware version and downloading new firmware .............................................. 113
Updating the firmware ....................................................................................................................... 113
I cannot see my CORIOmaster™ in the Discovered Devices list ....................................................... 114
To check your hardware and firmware............................................................................................ 114
To find out the IP address of your device........................................................................................ 115
To log in to your device with an IP address..................................................................................... 115
I cannot log in securely to CORIOgrapher™......................................................................................... 116
The picture keeps coming and going on my CORIOmaster™ ........................................................... 117
My Streaming media and 4K playback input module keeps overheating....................................... 118
I cannot hear any audio.......................................................................................................................... 119
General problems with audio............................................................................................................ 119
Check if audio is disabled for sources or outputs .......................................................................... 119
Check if sources are muted ............................................................................................................... 120
Check if input audio level or volume are too low ........................................................................... 120

M410 and above PDF-C3-5xx-V2.4 Nov 2020
Check if canvases or displays are cut to black and muted............................................................ 121
Check if displays or windows are muted ......................................................................................... 122
Check your presets ............................................................................................................................. 122
Check the format of your media items ............................................................................................ 122
Audio from the Streaming media and 4K playback input module............................................... 123
To access the media player................................................................................................................ 123
Check the format of your media items ............................................................................................ 123
Check if your stream is playing with low latency ............................................................................ 123
I cannot update the firmware of my Streaming media and 4K playback input module ............... 117
General troubleshooting checklist........................................................................................................ 118
Returning a product for repair .............................................................................................................. 118
EMEA and Asia ..................................................................................................................................... 118
All customers ....................................................................................................................................... 118
What are the minimum requirements for running CORIOgrapher?................................................ 119
What is the password for my CORIOmaster™? ................................................................................... 119
Can I use HDMI extenders with CORIOmaster™ output modules?.................................................. 119
How large is the internal storage on a Streaming media and 4K playback input module? .......... 119
How do I find the MAC address of my Streaming media and 4K playback input module?........... 119
How fast is my connection to the Streaming media and 4K playback input module? .................. 119
Which media formats can I add to a play queue?............................................................................... 119
Can I save my play queue? ..................................................................................................................... 119
How do I mute audio?............................................................................................................................. 120
More.......................................................................................................................................................... 120
What is new in CORIOgrapher™ V3.1 for CORIOmaster™ ................................................................. 120
CORIOgrapher V3.1............................................................................................................................. 120
Regulatory compliance for CORIOmaster™ and all modules............................................................ 120
Contact us................................................................................................................................................. 121