U-Line H-2526 User manual

PAGE 1 OF 2 0315 TH-2526
πH-2526, H-2550
ZEBRA BAR CODE
PRINTER
1-800-295-5510
uline.com
TROUBLESHOOTING
LED STATUS AND COLOR PRINTER STATUS RESOLUTION
OFF OFF
The printer is not receiving power:
• Turn off the power.
• Check power connection from the outlet to the power supply, and from the
power supply to the printer.
• Disconnect the printer from the outlet for 30 seconds and then reconnect.
SOLID GREEN ON The printer is on and in an idle state:
• No action necessary.
SOLID AMBER STOPPED
The printer has failed its power on self test (POST)
• If this error occurs right after power is turned on, contact an authorized reseller
for assistance.
• When the printer is operating normally, the printer status light will be amber for
about 10 seconds before turning green (solid or blinking).
There is a memory error:
• Turn power off and on, and then resume printing.
FLASHING GREEN NORMAL OPERATION
The printer is receiving data:
• As soon as all data has been received, the status LED will turn green and the
printer will automatically resume operation.
FLASHING RED STOPPED
The media is out:
• Follow the instruction for loading the media roll, and then press the feed
button to resume printing.
The ribbon is out:
• The printer has sensed the end of the ribbon roll. Replace the ribbon.
The printhead is open:
• Close the top cover and press the feed button to resume printing.
DOUBLE FLASHING GREEN PAUSED The printer is paused:
• Press the feed button to resume printing.
FLASHING AMBER PAUSED
The printhead is over temperature:
• Printing will stop until the printhead cools to an acceptable temperature.
• The printer will automatically resume operation.
ALTERNATELY FLASHING
GREEN AND RED NEEDS SERVICE FLASH memory is not programmed:
• Return the printer to an authorized reseller.
FLASHING RED, RED AND
GREEN NEEDS SERVICE Printhead or motor has had a critical failure:
• Return the printer to an authorized reseller.

PAGE 2 OF 2 0315 TH-2526
πH-2526, H-2550
ZEBRA BAR CODE
PRINTER
1-800-295-5510
uline.com
PRINT QUALITY PROBLEMS RESOLUTION
No print on the label.
The media may not be direct thermal media when printing without ribbon:
• Check that the correct media is loaded.
• Thermal transfer labels require a ribbon.
The media is loaded incorrectly:
• Reload the media.
The printed image
does not look right.
The printhead is dirty:
• Clean printhead.
The printhead is under temperature:
• Wait for printhead to come up to temperature before using.
The print quality or print speed needs adjusting:
• Adjust print darkness or speed.
The media is incompatible with the printer:
• Direct thermal should be used if not using a ribbon.
The printhead is worn out:
• Replace the printhead.
The platen roller may need cleaning or replacement:
• Check the platen roller for debris.
• Clean the platen roller if necessary.
The platen roller may be losing traction:
• Check platen roller for foreign objects attached to its surface.
• Check the surface of the platen roller; if polished or slippery, replace
the platen roller.
• Check the surface of the platen roller; if there is damage such as box knife cuts,
replace the platen roller.
TROUBLESHOOTING CONTINUED
πCHICAGO • ATLANTA • DALLAS • LOS ANGELES • MINNEAPOLIS • NYC/PHILA • SEATTLE • MEXICO • CANADA