ULTRA TEC CapTel 2400i User manual

SETUP GUIDE
305-021051 10/22
CapTel®2400i
With Bluetooth® Connectivity
& Speakerphone

Important Note
As you set up your new CapTel phone, be sure to follow the directions on
the display screen for registering your phone. Per Federal Communications
Commission (FCC) regulations, the Captions feature cannot be activated
until your phone is registered.
This requirement is part of the FCC’s eort to ensure the captioning service
is used as intended by people who truly need the service.
FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING
LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES
WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use
a live operator. The operator generates captions of what the other party to
the call says. These captions are then sent to your phone. There is a cost for
each minute of captions generated, paid from a federally administered
fund. No cost is passed on the CapTel user for using the service.
For more information about FCC requirements, please visit www.CapTel.com

Customer Service: 888-269-7477 ABOUT 1
About Your New
CapTel 2400i
Your new CapTel 2400i is like any other telephone in many ways:
it connects to a telephone line, you talk and listen to your callers, and
you place/answer calls the same way you use any other telephone.
Your new CapTel phone is also dierent than a traditional telephone in
some important ways.
In order to show captions, your CapTel phone connects to the Internet
the same way you connect a computer to the Internet. The Internet
connection links to a Captioning Service, which uses advanced speech
recognition technology to transcribe everything your caller says into
captions. Captions may be automatically generated, or a specially-
trained operator may help facilitate the captions. The captions are sent
back over the Internet connection to your CapTel phone, for you to
read on the display screen.
Because the CapTel 2400i relies on the Internet to provide captions,
setting up the phone takes a few extra steps to make sure it is
connected to the Internet properly.

2WHERE TO GET HELP Customer Service: 888-269-7477
Where to Get Help
Help is available 24 hours a day, 7 days a week (excluding major holidays).
Please contact:
Toll-Free Installation Help Line: 888-269-7477
Email: [email protected] • Fax: [phone]
Online Help: www.captel.com/customer-service
If someone else installed your home computer or your Internet connection,
you may want to consult with that person as you set up your CapTel phone.
Important Information when Calling for Help
The following information may help CapTel Customer Service troubleshoot
your problem. If possible, please have this information handy when you
call for help:
My Telephone Number
My CapTel 2400i Electronic Serial Number (ESN)
(located underneath your CapTel phone)
My Internet Service Provider
My Telephone Service Provider
If using WiFi: Name of your WiFi Network
WiFi Password (also sometimes called “Pass Phrase” or “Network Key”)

Customer Service: 888-269-7477 WHAT IS IN THE BOX? 3
What is in the Box? ...................................................................................... 3
Overview of CapTel 2400i ........................................................................ 4
Setting up Your CapTel 2400i ................................................................. 7
Requirements............................................................................................... 7
Step 1: Select a location............................................................................ 7
Step 2: Plug in the power adapter ........................................................ 8
Step 3: Select language ............................................................................ 8
Step 4: Telephone line............................................................................... 9
Step 5: Network connection .................................................................10
Step 6: Time and Date .............................................................................14
Step 7: Software.........................................................................................15
Registration Terms and Conditions...................................................16
Choosing Your Captioning Preference.............................................22
Connecting a Bluetooth® Headset/Neckloop...............................23
TABLE OF CONTENTS
What is in the Box?
Your CapTel 2400i includes the following parts:
• CapTel 2400i Phone
• Telephone Cord
• Power Adapter –
to plug into a
wall outlet
Important! Use only the power
adapter that came in the box with
your CapTel 2400i
• Ethernet Cable –
to connect to
Internet service
(not necessary for
WiFi installations)
• CapTel Setup
Guide and CapTel
User Manual

4OVERVIEW Customer Service: 888-269-7477
Overview of CapTel 2400i Phone
Please see the descriptions that correspond with the
matching numbers to help explain what each feature is.
1
6
5
4
3
2
1Touch Screen Display
Shows captions, Caller ID, Answering Machine messages,
Contacts, and more. To select an item, touch it on the display.

Customer Service: 888-269-7477 OVERVIEW 5
2Volume Button
Lets you adjust the volume to a comfortable level, up to a 40dB gain
from min/max. To increase the volume, press
+
on the VOL button.
Press
–
on the VOL button to decrease the volume. The indicator
lights next to the volume bar show the volume setting. The
volume returns to a mid-range setting every time you hang up
the handset.
The maximum volume setting is extremely loud. People who do not need
amplication should not use the phone at the highest volume level.
3Built-in Microphone
Speak near to the microphone when using the speakerphone.
4HOME Button
Press the HOME button at any time to return to the main menu screen.
If you are ever “lost” in the menu system, press the HOME button
to return to the main screen.
5CAPTIONS Button
When the CAPTIONS button is on (blue light around button is lit)
you will see word-for-word captions of everything the other party
says. Press the CAPTIONS button at any time during a call to turn
captions on or o.
6CUSTOMER SERVICE Button
Press the CUSTOMER SERVICE button to automatically dial the
CapTel help line. Our helpful Customer Service team is happy to
help you set up and use your CapTel phone – we’re only a button
push away.
Help is available 24 hours a day, 7 days a week (closed on major holidays).
Help materials are also available online at www.CapTel.com
HOME
NOTE WARNING
VOL
+
–

6OVERVIEW Customer Service: 888-269-7477
Back view of CapTel 2400i
1Telephone Jack
Plug the telephone cord (provided) in here (RJ11 jack). Telephone cord can
be for most types of telephone service, including: analog, VOIP, ber optic,
digital cable service, or analog with DSL service. CapTel does NOT work
with PBX systems unless an analog port is available.
2LNK/ACT – Status Light
Lets you know if your Ethernet cable is connected to the Internet and
whether activity is on the line. NOTE: the LNK/ACT indicator does not light
up when connected via WiFi.
3Ethernet Jack
Plug the Ethernet cable (provided) here to connect to your Internet service.
If you connect to the Internet using a WiFi network, you do not need to
plug in the Ethernet cable.
4Power Jack
Plug the AC power adapter here. Use only the AC power adapter that came
with your CapTel 2400i phone. Any other adapter may damage the phone.
5Kickstand
Pull out and position the kickstand to nd the most convenient angle for
reading the CapTel display screen.
13 4
5
2

Customer Service: 888-269-7477 SETTING UP 7
Setting up Your CapTel 2400i
Requirements
1. High-speed Internet access. Your CapTel phone can connect to your
Internet service either with an Ethernet cable or through a wireless (WiFi)
network. Depending on your Internet setup, a router may also be
required to allow you to connect more than one device to your
Internet service.
2. Telephone Service. Can be analog line, DSL with lter, VOIP, ber optic,
or Digital Cable phone service. CapTel does NOT work with digital Private
Branch Exchange (PBX) systems found in some oce environments,
residential facilities, and hotels – unless an analog port is available.
3. Standard electrical power (AC adapter plugs into standard wall outlet).
Step 1: Select a Location
Pull out the kickstand in the back, then set up the CapTel phone in a
place where:
• A high-speed Internet (Ethernet) jack or your wireless router is
located nearby.
• A telephone jack is located nearby (can be analog line, DSL with
lter, VOIP, ber optic, or Digital Cable phone service).
• There is an electrical outlet nearby.
• The surface it will be set on is stable and secure.
• The area is protected from excessive heat or humidity.
The outlets for power, the phone line, and the Ethernet connection should all
be located nearby, as each cord needs to plug into your CapTel phone.
If your Internet access is located in a dierent room than where you plan
to use the CapTel phone, a WiFi setup is recommended.
NOTE

8SETTING UP Customer Service: 888-269-7477
Step 2: Plug in the Power Adapter
1. Plug the power cord into the jack labeled “Power” on the back of the
CapTel phone.
2. Plug the power adapter into a wall outlet or power strip. The display
screen and Volume indicator lights will light up to let you know the
power is connected.
After a moment, the Initial Setup screen will appear. Follow the instructions
on the display screen.
To choose an option, touch the icon on the screen and then touch (next).
Step 3: Select Language
1. Touch (English) or (Espanol) for the language you want.
2. Touch (next) to continue.
TIP
Initial Setup select language
language
telephone line
network connection
time and date
software
terms and conditions next
touch ag icon to select language
english espanol
Power
Outlet
Back of CapTel 2400i
Telephone Ethernet Power
LNK/ACT
Power Cord
WARNING:
Be sure to use only the
power adapter that
came with your CapTel
2400i. Using any other
power adapter may
damage your phone.

Customer Service: 888-269-7477 SETTING UP 9
Step 4: Telephone Line
1. Plug your telephone line into the back of the CapTel phone.
2. Plug the other end of the line into your telephone wall jack.
Telephone service can be analog, VOIP, ber optic, digital cable phone
service, or analog with DSL lter. CapTel does not work with digital PBX
oce phone systems unless an analog port is available.
Initial Setup no phone line detected
connect phone line
or
press cancel to ignore
language
telephone line
network connection
time and date
software
terms and conditions
cancel
NOTE
Power
Outlet
Back of CapTel 2400iTelephone
Wall Outlet
Telephone Ethernet Power
LNK/ACT
Power CordTelephone Line

10 SETTING UP Customer Service: 888-269-7477
Step 5: Network Connection
For Wired Connections:
1. Plug the Ethernet cable that came with your phone into the jack on the
back of the CapTel phone labeled “Ethernet”.
2. Plug the other end of the Ethernet cable into the jack you use to access
your Internet service. Depending on how your Internet service is set up,
you could be plugging into an available Ethernet jack on any of the
following:
• On a digital cable modem
• On a DSL modem
• On a router in your home
• In an Ethernet wall outlet
Use the examples on the following page to match your setting with the
correct installation method.
Initial Setup setup network
plug in ethernet cable
or press button below for wi
language
telephone line
network connection
time and date
software
terms and conditions
Use WiFi Network

Customer Service: 888-269-7477 SETTING UP 11
Example 2: If there is not an available Ethernet jack in your DSL or cable
modem, you will need a router or switch that lets you connect more than
one device to the Internet. Contact your Internet Service Provider to learn
what router or switch will work with your modem. The router should
support DHCP. Connect the router to your DSL/cable modem. Then connect
the CapTel 2400i to the router or switch using the Ethernet cable.
Power
Outlet
Telephone
Wall Outlet
Router
DSL or Digital
Cable Modem
Power Cord
Telephone Line
Ethernet Cable
Back of CapTel 2400i
Telephone Ethernet Power
LNK/ACT
Power
Outlet
Telephone
Wall Outlet
DSL or Digital
Cable Modem
Power Cord
Telephone Line
Ethernet Cable
Back of CapTel 2400i
Telephone Ethernet Power
LNK/ACT
All outlets located together (Wired Setup)
Example 1: All of the connection outlets (telephone, Internet, and power) are
available in the same room that you are planning to use the CapTel 2400i.

12 SETTING UP Customer Service: 888-269-7477
For Wireless (WiFi) Connections:
If you have a wireless (WiFi) network in your home or oce, your CapTel
phone can connect to the Internet using the WiFi network. You do not
need to plug in an Ethernet cable.
To set up your CapTel for WiFi use, you will need to know the name of your
wireless network as well as any passwords that are needed to access the
network. The way you access your WiFi network with CapTel will be very
similar to how you access the network from a computer or mobile device.
If someone helped install the wireless network for you, it may be helpful to
consult with that person as you set up your CapTel phone.
1. Touch Use WiFi Network (Use WiFi Network) on the display screen. CapTel scans
for wireless networks within range of your phone.
2. The display lists any WiFi networks detected, in order of strongest signal
strength to the weakest signal strength.
CapTel may detect wireless networks in your location that you do not
recognize – such as a wireless network from a neighbor or nearby oce.
Be sure to select the name that matches your own network.
NOTENOTE
Initial Setup setup network
plug in ethernet cable
or press button below for wi
language
telephone line
network connection
time and date
software
terms and conditions
Use WiFi Network

Customer Service: 888-269-7477 SETTING UP 13
3. Touch the name of the network that you want to use.
Then touch
Connect
(Connect).
If you do not see the network you want to use:
• Try moving your CapTel phone to an area closer to your wireless
router. Then, touch Refresh (Refresh). CapTel will re-scan for
available networks.
• Touch Enter Manually (Enter Manually). CapTel will ask you to enter
information about your wireless network, then it will try to connect.
4. Enter WiFi Password: On the display, use the onscreen keyboard to
enter the password for your WiFi network.
Remember to use the (shift) key for capital letters when needed. Passwords
are case-sensitive. To enter special characters, touch Numbers (Numbers).
TIP
Joined Available Networks Signal Saved Security Chan
Network Settings Back
2WIRE269
My Home Network
SSID for Network 3
Charlie’s Home Network
Corner Cafe Network
WPA
WPA-2
WPA
WPA
WPA
09
11
06
01
11
Connect Enter Manually View Saved Refresh
Enter WiFi Password
SSID Name: 2WIRE269
Password:
save
cancel
QW E RT Y UIOP
Numbers Space
AS D FG H JKL
ZXCVBNM,.@

14 SETTING UP Customer Service: 888-269-7477
When you are done, review your password carefully. If it does not exactly
match the password for your network, CapTel will not be able to connect.
Use the key to correct any errors.
When you are satised the password is correct, touch
save
(save).
Step 6: Time and Date
Touch the Time Zone on the display screen that you live in. Touch (next)
to continue.
Your CapTel phone will ll in the date and time based on the time zone
you indicated. If you need to adjust the time and date, touch the eld on
the display screen that you want to change. Use (arrows) on the
display screen to scroll to the correct number. Then touch the next eld
that you want to change.
When the date and time are set, touch (next) to continue.
Initial Setup set time and date
language
telephone line
network connection
time and date
software
terms and conditions next
10 44 am
touch white box to adjust time and date
hours minutes am/pm
May 2
month day year
2022
Initial Setup select time zone
language
telephone line
network connection
time and date
software
terms and conditions next
Use DST?

Customer Service: 888-269-7477 SETTING UP 15
Step 7: Software
Your new phone checks to make sure that you have the most current software
available. If needed, CapTel will automatically download the most recent
software version. Please be patient, the download may take a few moments.
Watch the progress on the CapTel display screen to know the status.
Do not interrupt the power supply during a software installation. It may
damage your CapTel phone.
Once the software download is complete, your CapTel phone will re-boot
as part of the update process. It will automatically run through the setup
steps again.
Once the update process is completed, you will be able to continue with setup.
NOTE
Initial Setup updating software
downloading new software
100%
language
telephone line
network connection
time and date
software
terms and conditions
configuring internal memory
15 %
installing new software
** do not remove power **
0 %

16 REGISTRATION Customer Service: 888-269-7477
Registration Terms and Conditions
The very rst time you set up CapTel, you may be asked to review and accept
the Registration Terms and Conditions on the CapTel display screen. The Terms
and Conditions are set by the Federal Communications Commission (FCC)
which oversees the funding for IP-based Captioned Telephone service.
If your phone display shows dierent instructions than the directions
listed below, please follow the instructions on your phone’s display screen.
Per FCC requirements, the Captions feature on your phone cannot be
activated until you accept the Registration Terms and Conditions. If you
need assistance, press the blue CUSTOMER SERVICE button for help.
Details about the FCC requirements can be found at www.CapTel.com
1. Touch Register Now (Register Now) to begin.
2. On the display, touch the eld for rst name.
NOTE
Welcome to CapTel Registration
There are three easy ways to register your phone.
1. Touch the “Register Now” button below.
2. Register online at www.captel.com/register
3. Contact Customer Service – press the blue button
Per FCC requirements, the Captions feature on your CapTel phone cannot be
activated until the phone is registered.
Register Now Register Later
Register Your CapTel Phone
Save
Back
QW E RT Y UIOP
Numbers Space
AS D FG H JKL
ZXCVBNM,.@
<touch to enter email address> <enter telephone number>
<touch to enter city> state <enter zip code>
<touch to enter address 1> <suite / apt>
<touch to enter rst name> <touch to enter lastname>

Customer Service: 888-269-7477 REGISTRATION 17
3. Use the onscreen keyboard to enter your rst name. Use (shift) to
enter capital letters.
4. Touch the eld for last name, then enter your last name using the
onscreen keyboard.
5. Continue until all elds are entered.
6. When you are nished, review the display to make sure you have
everything entered correctly.
7. When you are ready, touch
save
(save).
Per FCC requirements, registration information must be about the person
who uses CapTel. If someone sets the CapTel phone up on your behalf,
please make sure they use your contact information and not their own.
8. The display asks you to enter your birth date and the last four digits of
your social security number.
Why does FCC require this information? The FCC works to protect the
captioning service from potential misuse by people who may not need
captioning assistance. Your personal registration information conrms that
you are a registered individual. All information provided is treated, by law,
as condential.
NOTENOTE
Please enter the additional elds below:
Save
Back
12 3
45 6
78 9
0– /
Birthday
Last 4 of SSN
5/16/1960
1888

18 REGISTRATION Customer Service: 888-269-7477
The display asks you to conrm your registration contact information.
9. Check that the name and address listed on the display is correct.
If correct, touch Yes (Yes) on the display.
If it is incorrect, touch No (No). The display lets you re-enter
your contact information and make corrections as needed. When it is
correct, touch
save
(save).
Next, the display asks you to conrm that you have a hearing loss that
makes it dicult for you to hear over the phone so you need the
captioning service.
Registration Terms & Conditions
This CapTel phone is registered to:
Is this correct?
Matt Smith
123 Main
Janesville, WI 53546
[phone]
Yes No