Utilita Economy 7 User manual

User Guide
Economy 7 – Pay As You Go
Need help?
Visit our online Help Centre
www.utilita.co.uk/help
Call our Customer Care Team
03303 337 442
Version 3.2
Utilita Energy Limited Copyright 2017
Registered in England & Wales Company Number: 04849181
Utilita Energy Limited, Secure House, Moorside Road, Winchester, SO23 7RX
Emergency Line
If you have lost supply please
call 03452 068 999
Opening Hours
8:00am - 8:00pm Mon - Fri
8:00am - 5:00pm Sat & Sun
Opening Hours
8:00am - 10:00pm everyday

User Guide 3
Welcome to
Smart Pay As You Go
When you can see what you’re spending, you’re in control. With
our free smart meters and In-Home Display, you’ll see exactly
how much you’re spending on your gas and electricity, and when.
Topping-up your gas and electricity couldn’t be easier, with quick
and convenient payment options online, on our app, via SMS, or
at any PayPoint outlet with cash or card. You can top-up however
and whenever you want – it’s your choice.

User Guide 5
Contents
Contents
Your smart meters
Smart Meter system 7
In-Home Display 8
Controlling your energy
Your Usage 10
Supply Status 12
Boost Periods 13
History 14
Messages 15
Tariff 15
Settings 16
Targets 17
Account 17
Looking after you
Emergency Credit 18
Friendly Credit 20
Top-up
How to top-up 22
Help
Restoring your supply 26
Keypad functions 28

User Guide 76 User Guide
Smart Meter system
Your smart meters
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Tariff
15:38 Menu 12.01.16
Electricity Dual Gas
HistoryMessage Tariff Account Settings
15:38
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In-Home Display
The In-Home Display communicates with
your electricity meter to tell you exactly what's
going on. It will usually be placed somewhere
in your home with strong signal by your
installer.
Electricity Meter
Your Economy 7 electricity meter records how much energy
you are using on a two-rate tariff. It can be found in a number
of locations including a cupboard or hallway (or outside!). It
is a good idea to familiarise yourself with the location of your
meter in case you need to access the keypad during a loss of
supply.

User Guide 98 User Guide
In-Home Display
Your smart meters
Your smart meters
Time
Signal
Electricity
View your balance & days left
Message Inbox
All read and unread messages that we
send to you are stored here
History
Display a range of graphs showing you how
much electricity you are using and when, over the
last hour, day, week or month
Message Notification
Account
Enter manual top-up, view previous
top-ups & activate Emergency Credit
Settings
Make simple changes to the
In-Home Display settings and includes
budgeting features
Tariff
View your tariff & rates for
electricity Tip
In the event of loss of power, the In-Home
Display can take two AAA batteries. It is
advised you do not leave batteries in the
In-Home Display all the time as they will
slowly drain, instead keep them to hand
should you experience loss of power.

User Guide 1110 User Guide
Your Usage
Controlling your energy
Controlling your energy
Current mode
P = Pay As You Go mode
E = Emergency Credit mode
F = Friendly Credit mode
C = Credit mode
Days left
This is approximately how many days your supply
will last based on your current rate of usage.
Note: when your meters are first installed, this feature will take
about a week to calculate correctly.
Note: when viewing the 'Usage' screens, the
LED light will only relate to your rate of usage:
Green = low rate of usage
Orange = medium rate of usage
Red = high rate of usage
15:38 Usage Now 15.06.16
P
Menu Electricity
History
Date
22.09.14
14.09.14
05.09.14
23.08.14
Amount
~10.00
~15.00
~30.00
~10.00
~2.66
h
15:38 Usage Now 15.06.16
P
Menu Electricity
History
Date
22.09.14
14.09.14
05.09.14
23.08.14
Amount
~10.00
~15.00
~30.00
~10.00
kWh 3.6kWh
Usage Rate Dials
Pressing the 'A/C' button will show your current rate of usage p/hour.
You can choose to view this in kWh, £/h or CO2Kg. Keeping an eye on this
gives you an good idea of which appliances cost more to run
15:38 Usage Now 15.06.16
P
Menu Electricity
History
Date
22.09.14
14.09.14
05.09.14
23.08.14
Amount
~10.00
~15.00
~30.00
~10.00
CO,Kg
Supply Status
This button is displayed when your electricity supply is on. Press the 'Status' button
to view your supply status and control Boost Periods (see next page)

User Guide 1312 User Guide
Controlling your energy
Controlling your energy
Boost Periods
With Economy 7 meters there may be times you need
more hot water to boost your heating, so a number
of 'Boost Periods' are available each day. Each 'Boost
Period' provides extra energy for up to 60 minutes. If you
choose to stop the 'Boost Period' before the 60 minutes
have ended, that period will not be available again
- minutes do not roll over!
15:38 Supply Status 12.01.16
Main Supply: ON
Switch1: ON (OFF at 09.09.15 14:59)
Boost: Running - 23 minutes left
.................................................................................................................................................................................................................................................................................
.................................................................................................................................................................................................................................................................................
Back
Stop
Supply Status
Night - 'Switch 1' is the switch that turns on
automatically at night, using electricity at the
'off-peak' tariff rates
Day - 'Switch 1' will be off during the day (unless
you have activated a Boost Period). During this
time 'peak' electricity tariff rates apply
Available - Boost Period(s) are available
Running - Boost Period is in use
Consumed - all daily Boost Periods have been used
Press this button to start a Boost Period,
then select 'Confirm' on the next screen
Number of Boost Periods available today
Note: any Boost Periods used will be
available again from midnight each day
Number of minutes left
of the Boost Period in use
Press this button to 'Stop'
a Boost Period at any time
while it is running
The Supply Status screen allows you to view the
status of your supply and control Boost Periods.
Starting a Boost Period from your electricity meter:
Press 2 on your electricity meter.
The meter will display ‘BOOST’,followed by the
number of Boost Periods remaining.
It will then show ‘A-YES B-NO’.
Press the blue ‘A’ button to activate a Boost
Period or the red ‘B’ button to ignore.
1
2
3
4
If a Boost Period is already running, pressing 2 will
show how many minutes remain. It will then show
‘STOP BOOST’ followed by ‘A-YES B-NO’. Press the
blue ‘A’ button to stop the Boost Period.

User Guide 1514 User Guide
Messages
The Message feature is on your In-Home Display so
we can send you updates and notifications. Any price
change or alteration to your tariff or meter will be sent
to your inbox and the message will flash up for you to
acknowledge.
15:38 Messages 12.01.16
Menu
View
View
View
View
View
Sun 12.01.16 16:30
Fri 10.01.16 11:00
Wed 8.01.16 09:00
Tue 7.01.16 17:10
Fri 3.01.16 18:00
2
History
Clicking on the 'History' button will display a range of
graphs showing you how much electricty you have used
and when, over the last day, week or month. Click on
the 'kWh', '£/h' or 'CO2Kg' buttons to scroll through the
different combinations of information.
15:38
Monthly History 15.06.16
Total: 750 kWh Cuml: 73.30 kWH
550
kWh
kWh
Back Month
Usage
JS
JA NDOJ
FMAMJJ
Controlling your energy
Controlling your energy
15:38 Usage 15.06.16
Rate Label
Day
Night
Energy
737. 20 kWh
636.10 kWh
.................................................................................................................................................................................................................................................................................
.................................................................................................................................................................................................................................................................................
Back
By clicking the 'Usage' button from the History screen,
it will display the total kWh that has been used through
your meter at both your day and night rates.
These are your meter readings.
Tariff
By clicking the 'Tariff' button from the Main Menu, you
can access two screens of your tariff information. This
includes your day and night tariff rates and the times
at which they apply, tariff name and region and billing
period information. By clicking the arrow button you can
switch between the two screens.
*The screen is an example only - tariff information and times shown
may vary. Time always displayed in 24hr clock format.
15:38 Tariff 12.01.16
............................................................................................................................................................................................................................... 07:00
............................................................................................................................................................................................................................... 07:00
............................................................................................................................................................................................................................... 00:00
SOUTH E7
15.750p for first 240.00 kWh
8.400p thereafter
15.750p for first 240.00 kWh
8.400p thereafter
Menu
10.500p Fixed Rate

User Guide 1716 User Guide
Settings
If you top-up and the money does not credit your meter
automatically, you will need to do a manual top-up by
entering the 20, 40 or 60 digit Top-up Code here – this
code will be on your receipt. It is important to keep your
receipts in the event your top-up is not successful.
15:38 Account 12.01.16
Back
E-Credit
789
4 5 6
1 2 3
delete 0Enter
Type in your vend
code. Press ‘delete’
to correct. Press
‘Enter’ to send.
Choose a cost or eco target by pressing the top-right
button. Enter the limit you want to spend in a day, then
press 'OK'. If you get close to exceeding this amount
during the course of one day, an alert is displayed to let
you know.
Targets Account
Backlight
Change settings for backlight of
your In-Home Display
Network and Erase
Engineer access only
Targets
See next page
The 'Settings' button will enable you to make simple
changes to the in-home display settings and includes
credit and energy budgeting features.
Controlling your energy
Controlling your energy
15:38 Settings 12.01.16
Back
Targets
Please set your daily targets
~ 3.00
~/h
Per day
OK

User Guide 1918 User Guide
Emergency Credit
Looking after you
Looking after you
Tip
If you have lost power, you must repay all Emergency and Friendly Credit
plus at least £1.00 of positive credit, in order to restore your power.
When you've accepted the 'low credit alert' by
pressing 'E-Credit' on your In-Home Display, you
will have access to £15 'Emergency Credit' when
your balance reaches £0. Your credit will then be
displayed as a negative balance and run down to
-£15.
If you top-up whilst in Emergency Credit, don’t
forget to:
• Fully repay the credit that you've used
• In addition to the Emergency Credit, you must
also ensure the meter is topped-up by at least
£1 to avoid loss of supply
For example, if you've used £3 of Emergency
Credit, then you'll need to top-up at least £4.
FAQs
What happens if my Emergency Credit runs out?
If your Emergency Credit runs out during the week after
2pm*, your supplies will NOT go off until 10am* the
following day. This will give you enough time to top-up
your gas and/or electricity.
If your Emergency Credit runs out after 2pm* on a Friday,
your supplies will NOT go off until 10am* the following
Monday (or the day after, if it’s a bank holiday). This extra
emergency supply is called ‘Friendly Credit’.
*This may be subject to change
When is Emergency Credit available?
Emergency Credit Friendly Credit
Mon-Fri
10am* - 2pm* Yes No
Mon-Fri
2pm* - 10am* Yes Yes
Sat, Sun
& Bank Holidays Yes Yes

User Guide 2120 User Guide
Friendly Credit
15:38 Warning 12.01.16
Your supply will switch off at 10:00
!
Top-upOK
FRIENDLY CREDIT PERIOD OVER
Please top-up
~ 8.00
If you have not topped-up over the weekend or evening,
your In-Home Display will show an alert to let you know
that your supply is due to go off shortly. To clear the
alert press ‘OK’.
Other
What happens when Friendly Credit hours are over? When is Friendly Credit available?
Looking after you
Looking after you
Emergency Credit Friendly Credit
Mon-Fri
10am* - 2pm* Yes No
Mon-Fri
2pm* - 10am* Yes Yes
Sat, Sun
& Bank Holidays Yes Yes
Our Friendly Credit feature means you never
lose supply during evenings, weekends or
bank holidays – even if your Emergency
Credit runs out, or has not been activated.
Your smart meters automatically enter
Friendly Credit mode everyday from 2pm*
until 10am* the next working day – giving
you plenty of time to top-up your supply.
Any extra credit used beyond the £15
Emergency Credit is called 'Friendly Credit'.
*This may be subject to change

User Guide 2322 User Guide
Top-up
Top-up
Top-up
Along with your meters you will also be issued with
your own electricity top-up card, enabling you to top-up
your meters as and when you need. Our smart meter
engineer will ensure your meter is installed with positive
credit, however you should top-up very soon before that
credit runs out.
Minumum top-up Maximum top-up
PayPoint outlet £2 £45
Online & App £10 £175
SMS £10 £175
Phone £5 £50
How much can I top-up?
App
Online
SMS
Phone
PayPoint
App
From the comfort of your home, on the bus, in the
park, wherever you like – once your payment details
are securely saved to your account, you can top-up in
a couple of clicks and the payment will automatically
credit your meters.
Our app is free and available to download on iOS and
Android devices.

User Guide 2524 User Guide
Phone
1. If you haven't already, please register to use our SMS
top-up service
2. Once you have registered your account details, you
will be able to top-up by sending a text message
3. Simply text Pay followed by your top-up card number,
the amount you would like to top-up, 3-digit card
security code and send it to 01803 500 051
SMSOnline
1. Go to www.utilita.co.uk/top-up
2. Select the supply you wish to top-up
3. Click on the top-up card that looks like yours
4. Enter your top-up card number
5. Enter the amount you wish to top-up
6. Enter your payment card details
7. Your payment will then be sent automatically to your
meter and a receipt will be sent to you via email or
text message, however you prefer
To check that your money has been credited to your gas
and/or electricity meter, check your In-Home Display
default screen, or press the ‘Electricity’ or ‘Gas’ button
on the ‘Main Menu’ screen.
A receipt will be sent via email and/or SMS containing a unique Top-up
Code. This can be used to manually enter your top-up in your In-Home
Display should the automatic top-up fail.
1. Take your gas and/or electricity top-up card to any
PayPoint outlet
2. The retailer will process your payment and your top-
up will be sent to your meters automatically
3. You will be issued a receipt with a unique 20, 40 or
60 digit Top-up Code for each top-up. This Top-up
Code can be used to manually enter your top-up in
your In-Home Display in the event that the automatic
process fails
4. Your supply should be credited automatically,
however it can take up to 45 minutes to show on the
In-Home Display
5. Your gas and/or electricity should now be topped-
up, you can check this has been successful via the
In-Home Display
PayPoint
Pay 9826003801xxxxxxxxx 10 123
Single space
Type the word ‘pay’
(not case-sensitive)
19-digit electricity
or gas top-up card
Amout you
wish to top-up**
(no £ sign)
3-digit CVV
security code
Example of a £10 top-up
1. To top-up by phone call our Automated Top-up Line
on 03452 068 333
Before you phone, please ensure you have your unique
top-up card number/s to hand (these are 19 digits long
and can be found on the front or back of your top-up
card/s).
You will also need your payment card details. An option
is given to send a SMS receipt.
Top-up
Top-up

User Guide 2726 User Guide
Help
Help
Restoring your supply
Press the blue ‘A’ button.
The meter will display:
‘PRESS A CONNECT’
Press the blue ‘A’ button.
The meter will display:
‘PRESS B CONFIRM’
Press the red ‘B’ button.
Your supply will be restored.
Your supply will only turn off outside of our Friendly Credit
hours*if all of your Emergency Credit has been used or
you have not activated it before your balance reaches £0.
You must restore your supply at the meter directly, of the
affected supply**.
Smart meter screen & keypad
1
2
3
4
5
6
*Your supplies can only ever disconnect between the hours of 10am - 2pm (Mon-Fri, excluding bank holidays)
**Before restoring your gas supply, ensure all gas appliances are turned off
Press ‘7’ - The meter will display:
‘E-CREDIT AVAILABLE - PRESS A ACCEPT’
Press the blue ‘A’ button.
The meter will display:
‘PRESS A CONNECT’
Press the blue ‘A’ button.
The meter will display:
‘PRESS B CONFIRM’
Press the red ‘B’ button.
1
2
3
4
5
6
To restore supply, rst top-up back in to positive
credit by at least £1:
To restore supply if Emergency Credit is still
available:

User Guide 2928 User Guide
x5 Night Tarrif Unit Rate
x5 Import kVArh*
x6 Export kVArh*
x3 Continue pressing to view up to 12 months
x3 Cost of energy used so far this month
x4 Cost of energy used last month
Keypad Functions
Economy 7 Meter
By pressing the buttons on the economy 7 meter you
can obtain all sorts of useful information about your
electricity usage. Repeated pressing of each button
gives many levels of detailed information.
Press Daily Energy Cost
x1 Cost of energy used so far today
x2 Cost of energy used yesterday
1
Press Boost Periods
x1 View & control Boost Periods 2
Press Weekly/Monthly Energy Cost
x1 Cost of energy used so far this week
x2 Cost of energy used last week
3
Press Monthly kWh
x1 kWh usage last month
x2 kWh usage 2 months ago
4
Press Debt Information
x1 Debt information 5
Press Tariff Data
x1 Tariff
x2 Active Tariff Unit Rate
x3 Standing Charge
x4 Day Tariff Unit Rate
6
Press Emergency Credit/Debt
x1 Emergency Credit Status
x2 Amount to repay
7
Press Friendly Credit Status
x1 Friendly Credit status
8
Press Import/Export Data
x1 Day Import kWh (meter read)
x2 Night Import kWh (meter read)
x3 Total Import kWh
x4 Export kWh
9
Press Misc Data
x1 Display check
x2 Date
x3 Time
x4 Load
x5 CO2data
0
Help
Help
*Reactive Power (kVArh) is the difference between working power
(active power measured in kW) and total power consumed
(apparent power measure in kVA)

User Guide 3130 User Guide
Top-up Cards
We advise you write down your unique 19 digit gas and/or electricity top-up card numbers here, in
the event your cards are lost. These numbers are printed along the front of your blue top-up cards
and can be used to top-up online, over the phone, via text message, as well as any PayPoint outlet:
Electricity Card Number
Generate your own top-up e-cards
In the event you lose your top-up cards, you can also generate a free, digital version which can be
scanned at any PayPoint outlet and is unique to your meter - it’s quick, easy and free!
To generate your e-card, visit www.utilita.co.uk/e-card
Need help?
Visit our online Help Centre
www.utilita.co.uk/help
Call our Customer Care Team
03303 337 442
Emergency Line
If you have lost supply please
call 03452 068 999
Opening Hours
8:00am - 8:00pm Mon - Fri
8:00am - 5:00pm Sat & Sun
Opening Hours
8:00am - 10:00pm everyday