V-tech SN6127 User manual

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Models:
SN6127/SN6127-2
Complete user’s manual
BC

Congratulations
on purchasing your new VTech product. Before using this telephone,
please read Important safety instructions on pages 96-97 of
this manual.
This manual has all the feature operations and troubleshooting necessary
to install and operate your new VTech telephone. Please review this
manual thoroughly to ensure proper installation and operation of this
innovative and feature rich VTech product. For support, shopping, and
everything new at VTech, visit our website at www.vtechphones.com.
In Canada, visit www.vtechcanada.com.
The ENERGY STAR®program (www.energystar.gov) recognizes
and encourages the use of products that save energy and help
protect our environment. We are proud to mark this product with
the ENERGY STAR®label indicating it meets the latest energy
efficiency guidelines.
T
Compatible with
Hearing Aid T-Coil
TIA-1083
Telephones identified with this logo have reduced noise and
interference when used with most T-coil equipped hearing aids and
cochlear implants. The TIA-1083 Compliant Logo is a trademark of
the Telecommunications Industry Association. Used under license.
Register online to get an additional 3-month warranty!
Visit www.vtechphones.com.
Registration
Register your product online for enhanced warranty support.
Product news
Learn about the latest VTech products.

Parts checklist
Your telephone package contains the following items. Save your sales
receipt and original packaging in case it is necessary to ship your
telephone for warranty service.
Cordless handset
(1 for SN6127)
(2 for SN6127-2)
Battery compartment
cover
(1 for SN6127)
(2 for SN6127-2)
Battery
(1 for SN6127)
(2 for SN6127-2)
Telephone base
power adapter
Telephone
line cord
Telephone base
Quick
start guide
Quick start guide
Abridged
user’s manual
Abridged user’s manual
Wall mount
bracket
Handset charger
and charger adapter
(1 for SN6127-2)

i
Table of contents
Getting started...................... 1
Telephone base installation........ 1
Handset battery installation and
charging ................................... 2
Handset charger installation and
charging ................................... 3
Handset battery charging ........... 4
Battery backup............................ 5
Installation options...................... 6
Tabletop to wall mount
installation ................................ 6
Wall mount to tabletop
installation ................................ 8
Are you a new cable or VoIP
subscriber? .............................. 9
Did you subscribe to voicemail
service from your telephone
service provider?.................... 10
Expand your telephone
system.................................... 11
Add and register a handset ...... 12
Deregister all devices ............... 13
Telephone base layout ............. 14
Handset layout.......................... 16
Telephone settings............. 19
Using the menu ........................ 19
Ringer volume .......................... 20
Ringer tone............................... 21
Set date and time ..................... 22
Voice Announce caller ID........ 23
LCD language........................... 25
Talking digit .............................. 25
Voicemail number..................... 26
Clear voicemail indicators......... 27
Rename handset ...................... 28
Key tone ................................... 28
Use caller ID to automatically
set date and time ................... 29
Home area code....................... 29
Dial mode ................................. 30
Quiet mode............................... 31
Telephone operation .......... 32
Make a call ............................... 32
Predial a call............................. 32
Answer a call ............................ 32
End a call.................................. 32
Speakerphone .......................... 32
Equalizer................................... 33
Audio Assist ............................. 34
Volume control.......................... 34
Mute.......................................... 35
Call waiting ............................... 35
Temporary ringer silencing....... 35
Redial ....................................... 36
Temporary tone dialing............. 36
Check voicemail ....................... 37
Web address ............................ 37
Chain dialing............................. 38
Transfer a call........................... 39
Find handset............................. 40
Multiple handset use.......... 41
Join a call in progress............... 41
Intercom.................................... 42

ii
Table of contents
Answer an incoming call during
an intercom call...................... 43
Transfer a call during an
intercom call........................... 44
Phonebook.......................... 46
About the phonebook ............... 46
Add a phonebook entry ............ 47
Review phonebook entries ....... 49
Alphabetical search .................. 49
Dial a phonebook entry............. 50
Edit a phonebook entry............. 51
Delete a phonebook entry ........ 51
Caller ID............................... 52
About the caller ID log .............. 52
Information about caller ID with
call waiting ............................. 52
Caller ID log.............................. 53
Missed call indicator ................. 54
Memory match.......................... 54
Review the caller ID log............ 55
View dialing options.................. 56
Dial a caller ID log entry ........... 56
Save a caller ID log entry to the
phonebook ............................. 57
Delete caller ID log entries ....... 58
Caller ID log screen
messages............................... 58
Reminder............................. 59
About the reminder................... 59
Add a reminder......................... 59
Review reminders..................... 61
Add and review reminders
remotely ................................. 61
Reminder on/off........................ 62
Answering system
settings ............................. 63
Answering system .................... 63
Announcement ......................... 63
Record your own
announcement ....................... 63
Play your announcement.......... 64
Answer on/off............................ 65
Call screening........................... 66
Number of rings........................ 66
Remote access code................ 67
Message alert tone................... 67
Message recording time ........... 68
Answering system
operation........................... 69
Answering system and
voicemail ................................ 69
Using the answering system
and voicemail together........... 70
Message capacity..................... 70
New message indication........... 70
Call screening........................... 71
Call intercept............................. 71
Temporarily turn off the
message alert tone ................ 71
Message playback.................... 72
Delete all old messages ........... 74

iii
Table of contents
Record, play and delete
memos ................................... 75
Remote access......................... 76
Appendix ............................. 78
Display screen messages......... 78
Telephone base message
window displays ..................... 82
Handset and telephone base
indicators................................ 83
Handset battery ........................ 85
Troubleshooting........................ 86
Important safety instructions..... 96
Precautions for users of
implanted cardiac
pacemakers ........................... 98
Operating range........................ 98
ECO mode................................ 98
Energy-saving charging
mode ...................................... 99
Maintenance............................. 99
About cordless telephones ..... 100
The RBRC®seal ..................... 101
Limited warranty ..................... 102
FCC, ACTA and IC
regulations ........................... 104
Technical specifications.......... 107
Index .................................. 108

1
Install the telephone base as shown below.
Make sure that the electrical outlet is not controlled by a wall switch.
If you subscribe to digital subscriber line (DSL) high-speed Internet
service through your telephone line, you must install a DSL filter between
the telephone line cord and the telephone wall jack. The filter prevents
noise and caller ID problems caused by DSL interference. Contact your
DSL service provider for more information about DSL filters.
CAUTION:
If you subscribe to telephone service from a cable company or a VoIP service
provider, contact your cable/VoIP service provider for more information.
Telephone base installation
Getting started
Telephone
line cord
If you have DSL high-speed
Internet service, a DSL filter
(not included) is required.
Plug it into the telephone
wall jack.
Telephone base
power adapter
Electrical outlet
not controlled by
a wall switch
Telephone
wall jack
Telephone
line jack
Power cord
jack

Getting started
2
Handset battery installation and charging
Install the battery as shown below.
Plug the battery connector
securely into the socket
inside the handset battery
compartment, matching the
orientation of the engraved label.
1. Place the battery with the label
THIS SIDE UP facing up and
the wires inside the battery
compartment.
2.
Align the cover flat against the battery compartment, then slide it
towards the center of the handset until it clicks into place.
3.

Getting started
3
Handset charger installation and charging
IMPORTANT:
Check for a dial tone by pressing . If you hear a dial tone, the installation
is successful.
If you do not hear a dial tone:
Make sure the installation procedures described above are properly done.
It may be a wiring problem. If you have changed your telephone service
to digital service from a cable company or a VoIP service provider, the
telephone line may need to be rewired to allow all existing telephone jacks
to work. Contact your cable/VoIP service provider for more information.
•
•
If the handset will not be used for a long time, disconnect and
remove the battery to prevent possible leakage.
To purchase replacement batteries, visit our website at
www.vtechphones.com or call 1 [phone]. In Canada, go to
www.vtechcanada.com or dial 1 [phone].
•
•
Stays red when
put in charger.
Install the charger as below.1. Place the handset in the
telephone base or handset
charger to charge.
2.
Electrical outlet
not controlled
by a wall switch
Handset charger
power adapter

Getting started
4
Handset battery charging
Once you have installed the battery, the handset indicates the battery
status (see the table below). If necessary, place the handset in the
telephone base to charge the battery. For best performance, keep the
handset in the telephone base when not in use. The battery is fully
charged after 11 hours of continuous charging.
If the screen is blank or displays Place in charger, you need to charge
the handset battery without interruption for at least 30 minutes to give the
handset enough charge to use for a short time. When the battery is low,
the handset displays Low battery along with a flashing icon. If you are
on a call in low battery mode, the handset plays short beeps to alert you.
The following table summarizes the battery charge indicators and
actions to take.
Battery indicators Battery status Action
The screen is blank, or
displays Place in charger
and flashes.
The battery has no or
very little charge. The
handset cannot be used.
Charge without
interruption (about
30 minutes).
The screen displays
Low battery and
flashes.
The battery has enough
charge to be used for a
short time.
Charge without
interruption (about
30 minutes).
The screen displays
HANDSET X.
The battery is charged. To keep the battery
charged, place it in the
telephone base when
not in use.
If you place the handset in the telephone base without installing a
battery, the handset displays No battery.
After you install your telephone or power returns
following a power outage, the handset will prompt
you to set the date and time. For instructions, see
Set date and time on page 22. To skip setting,
press CANCEL.
SET DATE
MM/DD/YY

Getting started
5
When there is a power failure, all handsets display
Put HS on base to power base. Put a charged
handset in the telephone base to back up the
telephone base power for some basic phone
operations for a short period of time. During this period,
you cannot use the answering system.
When a handset is put in the telephone base, it
displays Powering base... Don’t pick up. At this time,
use other handsets for some basic phone operations.
You may use the handset which is put in the telephone
base for making or answering calls via the handset speakerphone, but
do not pick up the handset while using it.
When the cordless handset you put in the base does not have enough
charge to back up the telephone base power, the handset displays
Not enough batt to power base.
Put HS on base
to power base
Powering base...
Don’t pick up
Battery backup

Getting started
6
Installation options
Your telephone base is ready for tabletop use. If you want to mount your
telephone on a wall, use the provided wall mount bracket to connect
with a standard dual-stud telephone wall mounting plate. If you do not
have this mounting plate, you can purchase one from many hardware or
consumer electronics retailers. You may need a professional to install
the mounting plate.
Tabletop to wall mount installation
Remove the telephone line cord from the telephone wall jack, and the
telephone base power adapter from the electrical outlet (if necessary).
Remove both cords from the slots (if necessary).
Align the upper slots at the back of the telephone base against the
upper tabs above the tabs Bof the wall mount bracket. Make sure
the lower slots of the telephone base are also aligned above the
lower tabs of the wall mount bracket.
1.
2.
B
B
B
B

Getting started
7
Tabletop to wall mount installation
Slide the telephone base down until it clicks securely in place.
Route the telephone line cord through the hole on the wall mount
bracket and plug it into the telephone wall jack. Route the power
cord out of the telephone base and plug it into an electrical outlet
not controlled by a wall switch.
Align the holes on the wall mount bracket with the standard wall plate
and slide it down until it locks securely in place. Bundle the telephone
line cord and power adapter cord neatly with twist ties.
3.
4.
5.

Getting started
8
Wall mount to tabletop installation
If the telephone line cord and power adapter cord are bundled, untie
them first.
Slide the wall mount bracket up and remove it from the wall mount
plate. Unplug the telephone line cord (or the DSL filter) from the
telephone wall jack. Unplug the power adapter from the power outlet.
Slide the telephone base up and remove it from the wall
mount bracket.
See Telephone base installation on page 1.
1.
2.
3.
4.

Getting started
9
Are you a new cable or VoIP subscriber?
If your answer is yes, the existing telephone jacks in your home may
no longer work. Your cable/VoIP service provider uses a different
connection, separate from your old traditional telephone service, to
connect the modem/router/terminal adapter installed in your home.
To allow all existing telephone jacks to work, contact your telephone
service provider for solutions, such as rewiring services (fees may apply).
If your answer is no, your existing telephone jacks will continue to
work as normal.
Conventional
telephone line jack
Modem/Router/
Terminal adapter
Main
landline
OLD
Cable or
Internet
NEW

Getting started
10
Did you subscribe to voicemail service from your
telephone service provider?
Your telephone has a built-in answering system and supports voicemail
feature offered by your telephone service provider (subscription is
required, and fees may apply). Refer to Answering system and
voicemail on page 69 for more information.
To use the built-in answering system:
You may see this online Complete user’s manual on how to record
your outgoing announcement, retrieve messages and other related
operations. You may also see the Abridged user’s manual provided
in the product package for abbreviated instructions.
To use the voicemail:
To retrieve your voicemail messages, you typically dial an access
number provided by your telephone service provider, and then enter a
security code. Contact your telephone service provider for instructions
on how to configure the voicemail settings and listen to messages.

Getting started
11
Expand your telephone system
You can expand your telephone system by adding new handsets
(SN6107, purchased separately) and/or new portable pendants
(SN6166/SN6167, purchased separately). The telephone base can
support up to 12 devices. Each device must be registered to the
telephone base before use.
The handsets provided within your product package are already
registered as HANDSET 1 and so forth. Additional handsets are
assigned numbers in the sequential order.
To add and register a new pendant, see the user’s manual that come
with your new pendant.

Getting started
12
Add and register a handset
When first purchased, each expansion handset shows To register HS,
see manual. The new handset should be charged without interruption
for at least 30 minutes before registering it to the telephone base.
Make sure the handset is out of the telephone base and is put near
the telephone base. Make sure the handset shows To register HS,
see manual. before you begin registration.
To register a handset:
Put the handset in the telephone base. The base
IN USE light turns solid red. The handset shows
Registering... Please wait. Then HANDSET X
Registered appears on the handset. The handset
beeps and the IN USE light on the base turns off.
It takes up to 60 seconds to complete registration.
If registration fails, the handset displays
Registration failed and then To register HS,
see manual. Retry the step above.
•
You cannot register a handset if any other system device is in use.
When you already have 12 registered devices and you try to
register another handset to the telephone base, the handset shows
Registration failed. You hear four beeps from the telephone base.
If you have not set the date and time for the telephone system, the
handset will prompt you to set the date and time after it is registered
to the base. To skip setting, press CANCEL.
•
•
•

Getting started
13
Deregister all devices
If you want to replace a device, or reassign the designated handset
number of a registered handset, you must deregister all devices that are
registered to the telephone base. Then register each device individually.
To make deregistration easier, read all of the instructions on this page
before you begin.
Make sure no handset is put in the telephone base before deregistration.
To deregister all devices:
Press and hold /FIND HANDSET at the side of the telephone base
for about 10 seconds until the telephone base IN USE light turns
solid red and then flashes red, then release /FIND HANDSET.
Immediately press /FIND HANDSET.
All handsets show To register HS, see manual. The deregistration
process takes about 10 seconds to complete.
To register the handset(s) to the telephone base again, follow the
registration instructions on page 12.
You cannot deregister all devices if any other system device is in use.
If deregistration fails, you may need to reset the system and try again.
To reset, unplug the power and the telephone line cord from the
telephone base. Then plug the cords back in again.
Even if the battery is depleted, you can still deregister all devices by
following the steps above. After the handset is charged for at least
10 minutes, its screen shows To register HS, see manual.
•
•
•
1.
2.
3.

Getting started
14
Telephone base layout
/ANS ON/OFF
Press to turn the built-in answering system
on or off (page 65).
On when the answering system is
turned on.
Visual ringer indicator
Flashes when the telephone base is
ringing.
Audio Assist
Press to enhance the clarity and loudness
of the caller’s voice during message
playback (page 34).
/FIND HANDSET
Press to page all handsets when idle
(page 40).
/VOL and /VOL
Press to adjust the listening volume during
message playback (page 72).
Press to adjust the base ringer volume
while idle (page 20).
Message window
Show the number of messages, and the
other information of the answering system
or telephone base (page 82).
•
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•
•
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