V-tech VC931 User manual

9 – 3.5mm line jack
• Connecttoaudiooutputdevice(optional).
10 – micro SD card slot
11 – LED indicators
• Flashorangeandbluealternatelywhenthe
cameraunitisinpairingmode.
• Orangeissteadyonwhenthecameraunit
isconnectingtotheInternet.
• Orangeandbluearesteadyonwhenthe
cameraunitisidle.
• Flashorangeandblueslowlyduringvideo
streaming.
• Flashorangeandbluequicklyand
alternatelywhenthecameraunitis
updatingitsfirmware.
12 – Volume –
• Presstodecreasethespeakervolume.
Volume +
• Presstoincreasethespeakervolume.
13 – Pair/reset button
• Pressandholdforthreesecondstoenter
pairingmode.
What’s in the box
YourIPcamerapackagecontainsthefollowing
items.Saveyoursalesreceiptandoriginal
packagingintheeventwarrantyserviceis
necessary.
2.4GHz Pan and Tilt
IP Wi-Fi Camera
Installation guide
VC931
VC931-12
VC931-14
VC9311-112
VC9311-122
mic
x2 x2
Overview
1 – Light sensor
2 – Infrared LEDs
• Allowyoutoseeclearlyinadark
surrounding.
3 – Camera lens
4 – Microphone
5 – Antenna
• ConnecttorouterwithWi-Fi.
6 – Speaker
7 – Power jack
8 – Ethernet port
• ConnecttorouterwithaRJ45network
cable(optional).
mic
a
b
c
d
e
Test the location for IP Camera
Beforeyouinstallyourcameraunit,youneedto
testwhichofyourselectedmonitoringareaswithin
thehousehavegoodWi-Fisignalstrength.You
canuseyourmobiledevice’sWi-Fisignalstrength
indicatortoassistinchecking.Onceyouhave
identifiedthesuitablelocation,youcaninstallyour
cameraunit.Adjustthedistancebetweenyour
cameraunitandtheWi-Firouterifneeded.
TIP
• Dependingonsurroundingsandobstructingfactors,
suchastheeffectdistanceandinternalwallshave
onsignalstrength,youmayexperiencereduced
Wi-Fisignal.ToimprovetheWi-Fisignalstrength,
adjustthedistanceordirectionofyourmobile
device.Checkwithyourmobiledeviceagain.
volume
-
+
f
g
h
k
l
micro SD
i
j
WIFI MAC:0012A4A3CE4
LAN MAC:00122A4A3CE5
S/N:VM500006007
Model:VC931
m
Requirements
Makesureyoursystemincludesthefollowing
components,andtheymeettheminimum
requirement.
Smartphones/tablets
• Android®oriOSdevices
with3G/4Gmobile
communication.
• Android4.4orlater;or
iOS8.0orlater.
Network Wi-Fi
Wi-Firouter 2.4GHzIEEE802.11b/g/n
Internetconnection Atleast1.0Mbpsupload
bandwidthpercamera
Videocodec H.264
microSDcard
(optional)
SupportClass4orhigher,
withstoragecapacityupto
32GB
How the system works
TheWi-Firouter(notincluded)providesInternet
connectivitytoyourcamera.Itservesasa
communicatingchannelbetweenyourcamera
andMyVTech Camsmobileapp,allowingyouto
monitorand/orcontrolyourcamerathroughthe
appwhereveryouare.
1microSDcardforVC9311-112/VC9311-122
(pre-installedinthecameraunit)
Connect
Youcanchoosetosetupthecameraunit
fordesktopusage,wallmountingorceiling
mounting.
NOTES
• Useonlythecamerapoweradaptersuppliedwith
thisproduct.
• Makesurethecameraunitisnotconnectedtothe
switchcontrolledelectricoutlet.
• Connectthepoweradapterinaverticalorfloormount
positiononly.Theadapter’sprongsarenotdesigned
toholdtheweightofthecameraunit,sodonot
connectittoanyceiling,under-the-table,orcabinet
outlet.Otherwise,theadaptermaynotproperly
connecttotheoutlet.
• Makesurethecameraunitandthepoweradapter
cordareoutofreachofchildren.
Connect the IP Camera
Wi-Fi connection
NOTES
• BeforeyouconnecttheIPcamera,makesureyou
haveInternetaccessandaWi-Firouter
(IEEE 802.11 b/g/n).Datachargesapplyand
serviceplanmayvaryforInternetaccess.Routeris
notincluded.
• Donotpluginthenetworkcable.
• TomaintaincompliancewiththeFCC’sRFexposure
guidelines,placetheIPcameraatleast20cmfrom
nearbypersons.
1. Connectthepoweradaptertothecameraunit
andapowersupply.
2. Placethecameraunitatadesiredplace.
NOTES
• ToturnofftheIPcamera,unplugthecameraunit
fromthepowersupply.
Cable connection (optional)
Afteryouhavepairedthecameraunitwithyour
mobiledeviceviaWi-Fi,youcanconnectthe
cameraunittotheInternetusingthenetwork
cabletooptimizeyourInternetconnection.Refer
totheonlineappmanualfortheinstructionson
howtopairyourcameraunitwithyourmobile
device.
volume
-
+
microSD
Go to www.vtechphones.com
to register your product for
enhanced warranty support and
latest VTech product news.
Congratulations
onpurchasingyournewVTechproduct.Before
usingthisIPcamera,pleasereadImportant
safety instructions.
Forsupport,shopping,andeverythingnewat
VTech,visitourwebsiteat
www.vtechphones.com. InCanada,visit
www.vtechcanada.com.
Operating range
TheoperatingrangeoftheIPCameraisupto
1,000feetoutdoorsor150feetindoors.The
actualoperatingrangemayvarydepending
ontheenvironmentalconditionsandother
interferencessuchaswalls,doorsandother
obstructions.
volume
-
+
micro SD
volume
-
+
micro SD
Installationguide Importantsafety
instructions
Quickstartguide
Set up IP camera
AfteryouhaveconnectedtheIPcamera,referto
theQuickstartguideincludedinyourpackageto
setupyourcamera.
IPcamerasetup:
• Installmobileapp
• Createcameraaccount
• Addcamera
Protect your privacy and online
security
VTechcaresaboutyourprivacyandpeaceof
mind.That’swhywe’veputtogetheralistof
industry-recommendedbestpracticestohelp
keepyourwirelessconnectionprivateandyour
devicesprotectedwhenonline.Werecommend
youcarefullyreviewandconsidercomplyingwith
thefollowingtips.
Ensureyourwirelessconnectionissecure.
• Beforeinstallingadevice,ensureyourrouter’s
wirelesssignalisencryptedbyselectingthe
“WPA2-PSKwithAES”settinginyourrouter’s
wirelesssecuritymenu.
Changedefaultsettings.
• Changeyourwirelessrouter’sdefaultwireless
networkname(SSID)tosomethingunique.
• Changedefaultpasswordstounique,strong
passwords.Astrongpassword:
- Isatleast10characterslong.
- Iscomplex.
- Doesnotcontaindictionarywordsor
personalinformation.
- Containsamixofuppercaseletters,
lowercaseletters,specialcharactersand
numbers.
Keepyourdevicesuptodate.
• Downloadsecuritypatchesfrom
manufacturersassoonastheybecome
available.Thiswillensureyoualwayshave
thelatestsecurityupdates.
• Ifthefeatureisavailable,enableautomatic
updatesforfuturereleases.
DisableUniversalPlugandPlay(UPnP)onyour
router.
• UPnPenabledonaroutercanlimitthe
effectivenessofyourfirewallbyallowingother
networkdevicestoopeninboundportswithout
anyinterventionorapprovalfromyou.Avirus
orothermalwareprogramcouldusethis
functiontocompromisesecurityfortheentire
network.
Formoreinformationonwirelessconnections
andprotectingyourdata,pleasereviewthe
followingresourcesfromindustryexperts:
1. FederalCommunicationsCommission:
WirelessConnectionsandBluetoothSecurity
Tips–
www.fcc.gov/consumers/guides/how-protect-
yourself-online.
2. U.S.DepartmentofHomelandSecurity:
BeforeYouConnectaNewComputertothe
Internet–
www.us-cert.gov/ncas/tips/ST15-003.
3. FederalTradeCommission:UsingIPCameras
Safely–
https://www.consumer.ftc.gov/articles/0382-
using-ip-cameras-safely.
4. Wi-FiAlliance:DiscoverWi-FiSecurity–
http://www.wi-.org/discover-wi-/security.
micr
o S

9 – 3.5mm line jack
• Connecttoaudiooutputdevice(optional).
10 – micro SD card slot
11 – LED indicators
• Flashorangeandbluealternatelywhenthe
cameraunitisinpairingmode.
• Orangeissteadyonwhenthecameraunit
isconnectingtotheInternet.
• Orangeandbluearesteadyonwhenthe
cameraunitisidle.
• Flashorangeandblueslowlyduringvideo
streaming.
• Flashorangeandbluequicklyand
alternatelywhenthecameraunitis
updatingitsfirmware.
12 – Volume –
• Presstodecreasethespeakervolume.
Volume +
• Presstoincreasethespeakervolume.
13 – Pair/reset button
• Pressandholdforthreesecondstoenter
pairingmode.
What’s in the box
YourIPcamerapackagecontainsthefollowing
items.Saveyoursalesreceiptandoriginal
packagingintheeventwarrantyserviceis
necessary.
2.4GHz Pan and Tilt
IP Wi-Fi Camera
Installation guide
VC931
VC931-12
VC931-14
VC9311-112
VC9311-122
mic
x2 x2
Overview
1 – Light sensor
2 – Infrared LEDs
• Allowyoutoseeclearlyinadark
surrounding.
3 – Camera lens
4 – Microphone
5 – Antenna
• ConnecttorouterwithWi-Fi.
6 – Speaker
7 – Power jack
8 – Ethernet port
• ConnecttorouterwithaRJ45network
cable(optional).
mic
a
b
c
d
e
Test the location for IP Camera
Beforeyouinstallyourcameraunit,youneedto
testwhichofyourselectedmonitoringareaswithin
thehousehavegoodWi-Fisignalstrength.You
canuseyourmobiledevice’sWi-Fisignalstrength
indicatortoassistinchecking.Onceyouhave
identifiedthesuitablelocation,youcaninstallyour
cameraunit.Adjustthedistancebetweenyour
cameraunitandtheWi-Firouterifneeded.
TIP
• Dependingonsurroundingsandobstructingfactors,
suchastheeffectdistanceandinternalwallshave
onsignalstrength,youmayexperiencereduced
Wi-Fisignal.ToimprovetheWi-Fisignalstrength,
adjustthedistanceordirectionofyourmobile
device.Checkwithyourmobiledeviceagain.
volume
-
+
f
g
h
k
l
micro SD
i
j
WIFI MAC:0012A4A3CE4
LAN MAC:00122A4A3CE5
S/N:VM500006007
Model:VC931
m
Requirements
Makesureyoursystemincludesthefollowing
components,andtheymeettheminimum
requirement.
Smartphones/tablets
• Android®oriOSdevices
with3G/4Gmobile
communication.
• Android4.4orlater;or
iOS8.0orlater.
Network Wi-Fi
Wi-Firouter 2.4GHzIEEE802.11b/g/n
Internetconnection Atleast1.0Mbpsupload
bandwidthpercamera
Videocodec H.264
microSDcard
(optional)
SupportClass4orhigher,
withstoragecapacityupto
32GB
How the system works
TheWi-Firouter(notincluded)providesInternet
connectivitytoyourcamera.Itservesasa
communicatingchannelbetweenyourcamera
andMyVTech Camsmobileapp,allowingyouto
monitorand/orcontrolyourcamerathroughthe
appwhereveryouare.
1microSDcardforVC9311-112/VC9311-122
(pre-installedinthecameraunit)
Connect
Youcanchoosetosetupthecameraunit
fordesktopusage,wallmountingorceiling
mounting.
NOTES
• Useonlythecamerapoweradaptersuppliedwith
thisproduct.
• Makesurethecameraunitisnotconnectedtothe
switchcontrolledelectricoutlet.
• Connectthepoweradapterinaverticalorfloormount
positiononly.Theadapter’sprongsarenotdesigned
toholdtheweightofthecameraunit,sodonot
connectittoanyceiling,under-the-table,orcabinet
outlet.Otherwise,theadaptermaynotproperly
connecttotheoutlet.
• Makesurethecameraunitandthepoweradapter
cordareoutofreachofchildren.
Connect the IP Camera
Wi-Fi connection
NOTES
• BeforeyouconnecttheIPcamera,makesureyou
haveInternetaccessandaWi-Firouter
(IEEE 802.11 b/g/n).Datachargesapplyand
serviceplanmayvaryforInternetaccess.Routeris
notincluded.
• Donotpluginthenetworkcable.
• TomaintaincompliancewiththeFCC’sRFexposure
guidelines,placetheIPcameraatleast20cmfrom
nearbypersons.
1. Connectthepoweradaptertothecameraunit
andapowersupply.
2. Placethecameraunitatadesiredplace.
NOTES
• ToturnofftheIPcamera,unplugthecameraunit
fromthepowersupply.
Cable connection (optional)
Afteryouhavepairedthecameraunitwithyour
mobiledeviceviaWi-Fi,youcanconnectthe
cameraunittotheInternetusingthenetwork
cabletooptimizeyourInternetconnection.Refer
totheonlineappmanualfortheinstructionson
howtopairyourcameraunitwithyourmobile
device.
volume
-
+
microSD
Go to www.vtechphones.com
to register your product for
enhanced warranty support and
latest VTech product news.
Congratulations
onpurchasingyournewVTechproduct.Before
usingthisIPcamera,pleasereadImportant
safety instructions.
Forsupport,shopping,andeverythingnewat
VTech,visitourwebsiteat
www.vtechphones.com. InCanada,visit
www.vtechcanada.com.
Operating range
TheoperatingrangeoftheIPCameraisupto
1,000feetoutdoorsor150feetindoors.The
actualoperatingrangemayvarydepending
ontheenvironmentalconditionsandother
interferencessuchaswalls,doorsandother
obstructions.
volume
-
+
micro SD
volume
-
+
micro SD
Installationguide Importantsafety
instructions
Quickstartguide
Set up IP camera
AfteryouhaveconnectedtheIPcamera,referto
theQuickstartguideincludedinyourpackageto
setupyourcamera.
IPcamerasetup:
• Installmobileapp
• Createcameraaccount
• Addcamera
Protect your privacy and online
security
VTechcaresaboutyourprivacyandpeaceof
mind.That’swhywe’veputtogetheralistof
industry-recommendedbestpracticestohelp
keepyourwirelessconnectionprivateandyour
devicesprotectedwhenonline.Werecommend
youcarefullyreviewandconsidercomplyingwith
thefollowingtips.
Ensureyourwirelessconnectionissecure.
• Beforeinstallingadevice,ensureyourrouter’s
wirelesssignalisencryptedbyselectingthe
“WPA2-PSKwithAES”settinginyourrouter’s
wirelesssecuritymenu.
Changedefaultsettings.
• Changeyourwirelessrouter’sdefaultwireless
networkname(SSID)tosomethingunique.
• Changedefaultpasswordstounique,strong
passwords.Astrongpassword:
- Isatleast10characterslong.
- Iscomplex.
- Doesnotcontaindictionarywordsor
personalinformation.
- Containsamixofuppercaseletters,
lowercaseletters,specialcharactersand
numbers.
Keepyourdevicesuptodate.
• Downloadsecuritypatchesfrom
manufacturersassoonastheybecome
available.Thiswillensureyoualwayshave
thelatestsecurityupdates.
• Ifthefeatureisavailable,enableautomatic
updatesforfuturereleases.
DisableUniversalPlugandPlay(UPnP)onyour
router.
• UPnPenabledonaroutercanlimitthe
effectivenessofyourfirewallbyallowingother
networkdevicestoopeninboundportswithout
anyinterventionorapprovalfromyou.Avirus
orothermalwareprogramcouldusethis
functiontocompromisesecurityfortheentire
network.
Formoreinformationonwirelessconnections
andprotectingyourdata,pleasereviewthe
followingresourcesfromindustryexperts:
1. FederalCommunicationsCommission:
WirelessConnectionsandBluetoothSecurity
Tips–
www.fcc.gov/consumers/guides/how-protect-
yourself-online.
2. U.S.DepartmentofHomelandSecurity:
BeforeYouConnectaNewComputertothe
Internet–
www.us-cert.gov/ncas/tips/ST15-003.
3. FederalTradeCommission:UsingIPCameras
Safely–
https://www.consumer.ftc.gov/articles/0382-
using-ip-cameras-safely.
4. Wi-FiAlliance:DiscoverWi-FiSecurity–
http://www.wi-.org/discover-wi-/security.
micr
o S

9 – 3.5mm line jack
• Connecttoaudiooutputdevice(optional).
10 – micro SD card slot
11 – LED indicators
• Flashorangeandbluealternatelywhenthe
cameraunitisinpairingmode.
• Orangeissteadyonwhenthecameraunit
isconnectingtotheInternet.
• Orangeandbluearesteadyonwhenthe
cameraunitisidle.
• Flashorangeandblueslowlyduringvideo
streaming.
• Flashorangeandbluequicklyand
alternatelywhenthecameraunitis
updatingitsfirmware.
12 – Volume –
• Presstodecreasethespeakervolume.
Volume +
• Presstoincreasethespeakervolume.
13 – Pair/reset button
• Pressandholdforthreesecondstoenter
pairingmode.
What’s in the box
YourIPcamerapackagecontainsthefollowing
items.Saveyoursalesreceiptandoriginal
packagingintheeventwarrantyserviceis
necessary.
2.4GHz Pan and Tilt
IP Wi-Fi Camera
Installation guide
VC931
VC931-12
VC931-14
VC9311-112
VC9311-122
mic
x2 x2
Overview
1 – Light sensor
2 – Infrared LEDs
• Allowyoutoseeclearlyinadark
surrounding.
3 – Camera lens
4 – Microphone
5 – Antenna
• ConnecttorouterwithWi-Fi.
6 – Speaker
7 – Power jack
8 – Ethernet port
• ConnecttorouterwithaRJ45network
cable(optional).
mic
a
b
c
d
e
Test the location for IP Camera
Beforeyouinstallyourcameraunit,youneedto
testwhichofyourselectedmonitoringareaswithin
thehousehavegoodWi-Fisignalstrength.You
canuseyourmobiledevice’sWi-Fisignalstrength
indicatortoassistinchecking.Onceyouhave
identifiedthesuitablelocation,youcaninstallyour
cameraunit.Adjustthedistancebetweenyour
cameraunitandtheWi-Firouterifneeded.
TIP
• Dependingonsurroundingsandobstructingfactors,
suchastheeffectdistanceandinternalwallshave
onsignalstrength,youmayexperiencereduced
Wi-Fisignal.ToimprovetheWi-Fisignalstrength,
adjustthedistanceordirectionofyourmobile
device.Checkwithyourmobiledeviceagain.
volume
-
+
f
g
h
k
l
micro SD
i
j
WIFI MAC:0012A4A3CE4
LAN MAC:00122A4A3CE5
S/N:VM500006007
Model:VC931
m
Requirements
Makesureyoursystemincludesthefollowing
components,andtheymeettheminimum
requirement.
Smartphones/tablets
• Android®oriOSdevices
with3G/4Gmobile
communication.
• Android4.4orlater;or
iOS8.0orlater.
Network Wi-Fi
Wi-Firouter 2.4GHzIEEE802.11b/g/n
Internetconnection Atleast1.0Mbpsupload
bandwidthpercamera
Videocodec H.264
microSDcard
(optional)
SupportClass4orhigher,
withstoragecapacityupto
32GB
How the system works
TheWi-Firouter(notincluded)providesInternet
connectivitytoyourcamera.Itservesasa
communicatingchannelbetweenyourcamera
andMyVTech Camsmobileapp,allowingyouto
monitorand/orcontrolyourcamerathroughthe
appwhereveryouare.
1microSDcardforVC9311-112/VC9311-122
(pre-installedinthecameraunit)
Connect
Youcanchoosetosetupthecameraunit
fordesktopusage,wallmountingorceiling
mounting.
NOTES
• Useonlythecamerapoweradaptersuppliedwith
thisproduct.
• Makesurethecameraunitisnotconnectedtothe
switchcontrolledelectricoutlet.
• Connectthepoweradapterinaverticalorfloormount
positiononly.Theadapter’sprongsarenotdesigned
toholdtheweightofthecameraunit,sodonot
connectittoanyceiling,under-the-table,orcabinet
outlet.Otherwise,theadaptermaynotproperly
connecttotheoutlet.
• Makesurethecameraunitandthepoweradapter
cordareoutofreachofchildren.
Connect the IP Camera
Wi-Fi connection
NOTES
• BeforeyouconnecttheIPcamera,makesureyou
haveInternetaccessandaWi-Firouter
(IEEE 802.11 b/g/n).Datachargesapplyand
serviceplanmayvaryforInternetaccess.Routeris
notincluded.
• Donotpluginthenetworkcable.
• TomaintaincompliancewiththeFCC’sRFexposure
guidelines,placetheIPcameraatleast20cmfrom
nearbypersons.
1. Connectthepoweradaptertothecameraunit
andapowersupply.
2. Placethecameraunitatadesiredplace.
NOTES
• ToturnofftheIPcamera,unplugthecameraunit
fromthepowersupply.
Cable connection (optional)
Afteryouhavepairedthecameraunitwithyour
mobiledeviceviaWi-Fi,youcanconnectthe
cameraunittotheInternetusingthenetwork
cabletooptimizeyourInternetconnection.Refer
totheonlineappmanualfortheinstructionson
howtopairyourcameraunitwithyourmobile
device.
volume
-
+
microSD
Go to www.vtechphones.com
to register your product for
enhanced warranty support and
latest VTech product news.
Congratulations
onpurchasingyournewVTechproduct.Before
usingthisIPcamera,pleasereadImportant
safety instructions.
Forsupport,shopping,andeverythingnewat
VTech,visitourwebsiteat
www.vtechphones.com. InCanada,visit
www.vtechcanada.com.
Operating range
TheoperatingrangeoftheIPCameraisupto
1,000feetoutdoorsor150feetindoors.The
actualoperatingrangemayvarydepending
ontheenvironmentalconditionsandother
interferencessuchaswalls,doorsandother
obstructions.
volume
-
+
micro SD
volume
-
+
micro SD
Installationguide Importantsafety
instructions
Quickstartguide
Set up IP camera
AfteryouhaveconnectedtheIPcamera,referto
theQuickstartguideincludedinyourpackageto
setupyourcamera.
IPcamerasetup:
• Installmobileapp
• Createcameraaccount
• Addcamera
Protect your privacy and online
security
VTechcaresaboutyourprivacyandpeaceof
mind.That’swhywe’veputtogetheralistof
industry-recommendedbestpracticestohelp
keepyourwirelessconnectionprivateandyour
devicesprotectedwhenonline.Werecommend
youcarefullyreviewandconsidercomplyingwith
thefollowingtips.
Ensureyourwirelessconnectionissecure.
• Beforeinstallingadevice,ensureyourrouter’s
wirelesssignalisencryptedbyselectingthe
“WPA2-PSKwithAES”settinginyourrouter’s
wirelesssecuritymenu.
Changedefaultsettings.
• Changeyourwirelessrouter’sdefaultwireless
networkname(SSID)tosomethingunique.
• Changedefaultpasswordstounique,strong
passwords.Astrongpassword:
- Isatleast10characterslong.
- Iscomplex.
- Doesnotcontaindictionarywordsor
personalinformation.
- Containsamixofuppercaseletters,
lowercaseletters,specialcharactersand
numbers.
Keepyourdevicesuptodate.
• Downloadsecuritypatchesfrom
manufacturersassoonastheybecome
available.Thiswillensureyoualwayshave
thelatestsecurityupdates.
• Ifthefeatureisavailable,enableautomatic
updatesforfuturereleases.
DisableUniversalPlugandPlay(UPnP)onyour
router.
• UPnPenabledonaroutercanlimitthe
effectivenessofyourfirewallbyallowingother
networkdevicestoopeninboundportswithout
anyinterventionorapprovalfromyou.Avirus
orothermalwareprogramcouldusethis
functiontocompromisesecurityfortheentire
network.
Formoreinformationonwirelessconnections
andprotectingyourdata,pleasereviewthe
followingresourcesfromindustryexperts:
1. FederalCommunicationsCommission:
WirelessConnectionsandBluetoothSecurity
Tips–
www.fcc.gov/consumers/guides/how-protect-
yourself-online.
2. U.S.DepartmentofHomelandSecurity:
BeforeYouConnectaNewComputertothe
Internet–
www.us-cert.gov/ncas/tips/ST15-003.
3. FederalTradeCommission:UsingIPCameras
Safely–
https://www.consumer.ftc.gov/articles/0382-
using-ip-cameras-safely.
4. Wi-FiAlliance:DiscoverWi-FiSecurity–
http://www.wi-.org/discover-wi-/security.
micr
o S

9 – 3.5mm line jack
• Connecttoaudiooutputdevice(optional).
10 – micro SD card slot
11 – LED indicators
• Flashorangeandbluealternatelywhenthe
cameraunitisinpairingmode.
• Orangeissteadyonwhenthecameraunit
isconnectingtotheInternet.
• Orangeandbluearesteadyonwhenthe
cameraunitisidle.
• Flashorangeandblueslowlyduringvideo
streaming.
• Flashorangeandbluequicklyand
alternatelywhenthecameraunitis
updatingitsfirmware.
12 – Volume –
• Presstodecreasethespeakervolume.
Volume +
• Presstoincreasethespeakervolume.
13 – Pair/reset button
• Pressandholdforthreesecondstoenter
pairingmode.
What’s in the box
YourIPcamerapackagecontainsthefollowing
items.Saveyoursalesreceiptandoriginal
packagingintheeventwarrantyserviceis
necessary.
2.4GHz Pan and Tilt
IP Wi-Fi Camera
Installation guide
VC931
VC931-12
VC931-14
VC9311-112
VC9311-122
mic
x2 x2
Overview
1 – Light sensor
2 – Infrared LEDs
• Allowyoutoseeclearlyinadark
surrounding.
3 – Camera lens
4 – Microphone
5 – Antenna
• ConnecttorouterwithWi-Fi.
6 – Speaker
7 – Power jack
8 – Ethernet port
• ConnecttorouterwithaRJ45network
cable(optional).
mic
a
b
c
d
e
Test the location for IP Camera
Beforeyouinstallyourcameraunit,youneedto
testwhichofyourselectedmonitoringareaswithin
thehousehavegoodWi-Fisignalstrength.You
canuseyourmobiledevice’sWi-Fisignalstrength
indicatortoassistinchecking.Onceyouhave
identifiedthesuitablelocation,youcaninstallyour
cameraunit.Adjustthedistancebetweenyour
cameraunitandtheWi-Firouterifneeded.
TIP
• Dependingonsurroundingsandobstructingfactors,
suchastheeffectdistanceandinternalwallshave
onsignalstrength,youmayexperiencereduced
Wi-Fisignal.ToimprovetheWi-Fisignalstrength,
adjustthedistanceordirectionofyourmobile
device.Checkwithyourmobiledeviceagain.
volume
-
+
f
g
h
k
l
micro SD
i
j
WIFI MAC:0012A4A3CE4
LAN MAC:00122A4A3CE5
S/N:VM500006007
Model:VC931
m
Requirements
Makesureyoursystemincludesthefollowing
components,andtheymeettheminimum
requirement.
Smartphones/tablets
• Android®oriOSdevices
with3G/4Gmobile
communication.
• Android4.4orlater;or
iOS8.0orlater.
Network Wi-Fi
Wi-Firouter 2.4GHzIEEE802.11b/g/n
Internetconnection Atleast1.0Mbpsupload
bandwidthpercamera
Videocodec H.264
microSDcard
(optional)
SupportClass4orhigher,
withstoragecapacityupto
32GB
How the system works
TheWi-Firouter(notincluded)providesInternet
connectivitytoyourcamera.Itservesasa
communicatingchannelbetweenyourcamera
andMyVTech Camsmobileapp,allowingyouto
monitorand/orcontrolyourcamerathroughthe
appwhereveryouare.
1microSDcardforVC9311-112/VC9311-122
(pre-installedinthecameraunit)
Connect
Youcanchoosetosetupthecameraunit
fordesktopusage,wallmountingorceiling
mounting.
NOTES
• Useonlythecamerapoweradaptersuppliedwith
thisproduct.
• Makesurethecameraunitisnotconnectedtothe
switchcontrolledelectricoutlet.
• Connectthepoweradapterinaverticalorfloormount
positiononly.Theadapter’sprongsarenotdesigned
toholdtheweightofthecameraunit,sodonot
connectittoanyceiling,under-the-table,orcabinet
outlet.Otherwise,theadaptermaynotproperly
connecttotheoutlet.
• Makesurethecameraunitandthepoweradapter
cordareoutofreachofchildren.
Connect the IP Camera
Wi-Fi connection
NOTES
• BeforeyouconnecttheIPcamera,makesureyou
haveInternetaccessandaWi-Firouter
(IEEE 802.11 b/g/n).Datachargesapplyand
serviceplanmayvaryforInternetaccess.Routeris
notincluded.
• Donotpluginthenetworkcable.
• TomaintaincompliancewiththeFCC’sRFexposure
guidelines,placetheIPcameraatleast20cmfrom
nearbypersons.
1. Connectthepoweradaptertothecameraunit
andapowersupply.
2. Placethecameraunitatadesiredplace.
NOTES
• ToturnofftheIPcamera,unplugthecameraunit
fromthepowersupply.
Cable connection (optional)
Afteryouhavepairedthecameraunitwithyour
mobiledeviceviaWi-Fi,youcanconnectthe
cameraunittotheInternetusingthenetwork
cabletooptimizeyourInternetconnection.Refer
totheonlineappmanualfortheinstructionson
howtopairyourcameraunitwithyourmobile
device.
volume
-
+
microSD
Go to www.vtechphones.com
to register your product for
enhanced warranty support and
latest VTech product news.
Congratulations
onpurchasingyournewVTechproduct.Before
usingthisIPcamera,pleasereadImportant
safety instructions.
Forsupport,shopping,andeverythingnewat
VTech,visitourwebsiteat
www.vtechphones.com. InCanada,visit
www.vtechcanada.com.
Operating range
TheoperatingrangeoftheIPCameraisupto
1,000feetoutdoorsor150feetindoors.The
actualoperatingrangemayvarydepending
ontheenvironmentalconditionsandother
interferencessuchaswalls,doorsandother
obstructions.
volume
-
+
micro SD
volume
-
+
micro SD
Installationguide Importantsafety
instructions
Quickstartguide
Set up IP camera
AfteryouhaveconnectedtheIPcamera,referto
theQuickstartguideincludedinyourpackageto
setupyourcamera.
IPcamerasetup:
• Installmobileapp
• Createcameraaccount
• Addcamera
Protect your privacy and online
security
VTechcaresaboutyourprivacyandpeaceof
mind.That’swhywe’veputtogetheralistof
industry-recommendedbestpracticestohelp
keepyourwirelessconnectionprivateandyour
devicesprotectedwhenonline.Werecommend
youcarefullyreviewandconsidercomplyingwith
thefollowingtips.
Ensureyourwirelessconnectionissecure.
• Beforeinstallingadevice,ensureyourrouter’s
wirelesssignalisencryptedbyselectingthe
“WPA2-PSKwithAES”settinginyourrouter’s
wirelesssecuritymenu.
Changedefaultsettings.
• Changeyourwirelessrouter’sdefaultwireless
networkname(SSID)tosomethingunique.
• Changedefaultpasswordstounique,strong
passwords.Astrongpassword:
- Isatleast10characterslong.
- Iscomplex.
- Doesnotcontaindictionarywordsor
personalinformation.
- Containsamixofuppercaseletters,
lowercaseletters,specialcharactersand
numbers.
Keepyourdevicesuptodate.
• Downloadsecuritypatchesfrom
manufacturersassoonastheybecome
available.Thiswillensureyoualwayshave
thelatestsecurityupdates.
• Ifthefeatureisavailable,enableautomatic
updatesforfuturereleases.
DisableUniversalPlugandPlay(UPnP)onyour
router.
• UPnPenabledonaroutercanlimitthe
effectivenessofyourfirewallbyallowingother
networkdevicestoopeninboundportswithout
anyinterventionorapprovalfromyou.Avirus
orothermalwareprogramcouldusethis
functiontocompromisesecurityfortheentire
network.
Formoreinformationonwirelessconnections
andprotectingyourdata,pleasereviewthe
followingresourcesfromindustryexperts:
1. FederalCommunicationsCommission:
WirelessConnectionsandBluetoothSecurity
Tips–
www.fcc.gov/consumers/guides/how-protect-
yourself-online.
2. U.S.DepartmentofHomelandSecurity:
BeforeYouConnectaNewComputertothe
Internet–
www.us-cert.gov/ncas/tips/ST15-003.
3. FederalTradeCommission:UsingIPCameras
Safely–
https://www.consumer.ftc.gov/articles/0382-
using-ip-cameras-safely.
4. Wi-FiAlliance:DiscoverWi-FiSecurity–
http://www.wi-.org/discover-wi-/security.
micr
o S

9 – 3.5mm line jack
• Connecttoaudiooutputdevice(optional).
10 – micro SD card slot
11 – LED indicators
• Flashorangeandbluealternatelywhenthe
cameraunitisinpairingmode.
• Orangeissteadyonwhenthecameraunit
isconnectingtotheInternet.
• Orangeandbluearesteadyonwhenthe
cameraunitisidle.
• Flashorangeandblueslowlyduringvideo
streaming.
• Flashorangeandbluequicklyand
alternatelywhenthecameraunitis
updatingitsfirmware.
12 – Volume –
• Presstodecreasethespeakervolume.
Volume +
• Presstoincreasethespeakervolume.
13 – Pair/reset button
• Pressandholdforthreesecondstoenter
pairingmode.
What’s in the box
YourIPcamerapackagecontainsthefollowing
items.Saveyoursalesreceiptandoriginal
packagingintheeventwarrantyserviceis
necessary.
2.4GHz Pan and Tilt
IP Wi-Fi Camera
Installation guide
VC931
VC931-12
VC931-14
VC9311-112
VC9311-122
mic
x2 x2
Overview
1 – Light sensor
2 – Infrared LEDs
• Allowyoutoseeclearlyinadark
surrounding.
3 – Camera lens
4 – Microphone
5 – Antenna
• ConnecttorouterwithWi-Fi.
6 – Speaker
7 – Power jack
8 – Ethernet port
• ConnecttorouterwithaRJ45network
cable(optional).
mic
a
b
c
d
e
Test the location for IP Camera
Beforeyouinstallyourcameraunit,youneedto
testwhichofyourselectedmonitoringareaswithin
thehousehavegoodWi-Fisignalstrength.You
canuseyourmobiledevice’sWi-Fisignalstrength
indicatortoassistinchecking.Onceyouhave
identifiedthesuitablelocation,youcaninstallyour
cameraunit.Adjustthedistancebetweenyour
cameraunitandtheWi-Firouterifneeded.
TIP
• Dependingonsurroundingsandobstructingfactors,
suchastheeffectdistanceandinternalwallshave
onsignalstrength,youmayexperiencereduced
Wi-Fisignal.ToimprovetheWi-Fisignalstrength,
adjustthedistanceordirectionofyourmobile
device.Checkwithyourmobiledeviceagain.
volume
-
+
f
g
h
k
l
micro SD
i
j
WIFI MAC:0012A4A3CE4
LAN MAC:00122A4A3CE5
S/N:VM500006007
Model:VC931
m
Requirements
Makesureyoursystemincludesthefollowing
components,andtheymeettheminimum
requirement.
Smartphones/tablets
• Android®oriOSdevices
with3G/4Gmobile
communication.
• Android4.4orlater;or
iOS8.0orlater.
Network Wi-Fi
Wi-Firouter 2.4GHzIEEE802.11b/g/n
Internetconnection Atleast1.0Mbpsupload
bandwidthpercamera
Videocodec H.264
microSDcard
(optional)
SupportClass4orhigher,
withstoragecapacityupto
32GB
How the system works
TheWi-Firouter(notincluded)providesInternet
connectivitytoyourcamera.Itservesasa
communicatingchannelbetweenyourcamera
andMyVTech Camsmobileapp,allowingyouto
monitorand/orcontrolyourcamerathroughthe
appwhereveryouare.
1microSDcardforVC9311-112/VC9311-122
(pre-installedinthecameraunit)
Connect
Youcanchoosetosetupthecameraunit
fordesktopusage,wallmountingorceiling
mounting.
NOTES
• Useonlythecamerapoweradaptersuppliedwith
thisproduct.
• Makesurethecameraunitisnotconnectedtothe
switchcontrolledelectricoutlet.
• Connectthepoweradapterinaverticalorfloormount
positiononly.Theadapter’sprongsarenotdesigned
toholdtheweightofthecameraunit,sodonot
connectittoanyceiling,under-the-table,orcabinet
outlet.Otherwise,theadaptermaynotproperly
connecttotheoutlet.
• Makesurethecameraunitandthepoweradapter
cordareoutofreachofchildren.
Connect the IP Camera
Wi-Fi connection
NOTES
• BeforeyouconnecttheIPcamera,makesureyou
haveInternetaccessandaWi-Firouter
(IEEE 802.11 b/g/n).Datachargesapplyand
serviceplanmayvaryforInternetaccess.Routeris
notincluded.
• Donotpluginthenetworkcable.
• TomaintaincompliancewiththeFCC’sRFexposure
guidelines,placetheIPcameraatleast20cmfrom
nearbypersons.
1. Connectthepoweradaptertothecameraunit
andapowersupply.
2. Placethecameraunitatadesiredplace.
NOTES
• ToturnofftheIPcamera,unplugthecameraunit
fromthepowersupply.
Cable connection (optional)
Afteryouhavepairedthecameraunitwithyour
mobiledeviceviaWi-Fi,youcanconnectthe
cameraunittotheInternetusingthenetwork
cabletooptimizeyourInternetconnection.Refer
totheonlineappmanualfortheinstructionson
howtopairyourcameraunitwithyourmobile
device.
volume
-
+
microSD
Go to www.vtechphones.com
to register your product for
enhanced warranty support and
latest VTech product news.
Congratulations
onpurchasingyournewVTechproduct.Before
usingthisIPcamera,pleasereadImportant
safety instructions.
Forsupport,shopping,andeverythingnewat
VTech,visitourwebsiteat
www.vtechphones.com. InCanada,visit
www.vtechcanada.com.
Operating range
TheoperatingrangeoftheIPCameraisupto
1,000feetoutdoorsor150feetindoors.The
actualoperatingrangemayvarydepending
ontheenvironmentalconditionsandother
interferencessuchaswalls,doorsandother
obstructions.
volume
-
+
micro SD
volume
-
+
micro SD
Installationguide Importantsafety
instructions
Quickstartguide
Set up IP camera
AfteryouhaveconnectedtheIPcamera,referto
theQuickstartguideincludedinyourpackageto
setupyourcamera.
IPcamerasetup:
• Installmobileapp
• Createcameraaccount
• Addcamera
Protect your privacy and online
security
VTechcaresaboutyourprivacyandpeaceof
mind.That’swhywe’veputtogetheralistof
industry-recommendedbestpracticestohelp
keepyourwirelessconnectionprivateandyour
devicesprotectedwhenonline.Werecommend
youcarefullyreviewandconsidercomplyingwith
thefollowingtips.
Ensureyourwirelessconnectionissecure.
• Beforeinstallingadevice,ensureyourrouter’s
wirelesssignalisencryptedbyselectingthe
“WPA2-PSKwithAES”settinginyourrouter’s
wirelesssecuritymenu.
Changedefaultsettings.
• Changeyourwirelessrouter’sdefaultwireless
networkname(SSID)tosomethingunique.
• Changedefaultpasswordstounique,strong
passwords.Astrongpassword:
- Isatleast10characterslong.
- Iscomplex.
- Doesnotcontaindictionarywordsor
personalinformation.
- Containsamixofuppercaseletters,
lowercaseletters,specialcharactersand
numbers.
Keepyourdevicesuptodate.
• Downloadsecuritypatchesfrom
manufacturersassoonastheybecome
available.Thiswillensureyoualwayshave
thelatestsecurityupdates.
• Ifthefeatureisavailable,enableautomatic
updatesforfuturereleases.
DisableUniversalPlugandPlay(UPnP)onyour
router.
• UPnPenabledonaroutercanlimitthe
effectivenessofyourfirewallbyallowingother
networkdevicestoopeninboundportswithout
anyinterventionorapprovalfromyou.Avirus
orothermalwareprogramcouldusethis
functiontocompromisesecurityfortheentire
network.
Formoreinformationonwirelessconnections
andprotectingyourdata,pleasereviewthe
followingresourcesfromindustryexperts:
1. FederalCommunicationsCommission:
WirelessConnectionsandBluetoothSecurity
Tips–
www.fcc.gov/consumers/guides/how-protect-
yourself-online.
2. U.S.DepartmentofHomelandSecurity:
BeforeYouConnectaNewComputertothe
Internet–
www.us-cert.gov/ncas/tips/ST15-003.
3. FederalTradeCommission:UsingIPCameras
Safely–
https://www.consumer.ftc.gov/articles/0382-
using-ip-cameras-safely.
4. Wi-FiAlliance:DiscoverWi-FiSecurity–
http://www.wi-.org/discover-wi-/security.
micr
o S

9 – 3.5mm line jack
• Connecttoaudiooutputdevice(optional).
10 – micro SD card slot
11 – LED indicators
• Flashorangeandbluealternatelywhenthe
cameraunitisinpairingmode.
• Orangeissteadyonwhenthecameraunit
isconnectingtotheInternet.
• Orangeandbluearesteadyonwhenthe
cameraunitisidle.
• Flashorangeandblueslowlyduringvideo
streaming.
• Flashorangeandbluequicklyand
alternatelywhenthecameraunitis
updatingitsfirmware.
12 – Volume –
• Presstodecreasethespeakervolume.
Volume +
• Presstoincreasethespeakervolume.
13 – Pair/reset button
• Pressandholdforthreesecondstoenter
pairingmode.
What’s in the box
YourIPcamerapackagecontainsthefollowing
items.Saveyoursalesreceiptandoriginal
packagingintheeventwarrantyserviceis
necessary.
2.4GHz Pan and Tilt
IP Wi-Fi Camera
Installation guide
VC931
VC931-12
VC931-14
VC9311-112
VC9311-122
mic
x2 x2
Overview
1 – Light sensor
2 – Infrared LEDs
• Allowyoutoseeclearlyinadark
surrounding.
3 – Camera lens
4 – Microphone
5 – Antenna
• ConnecttorouterwithWi-Fi.
6 – Speaker
7 – Power jack
8 – Ethernet port
• ConnecttorouterwithaRJ45network
cable(optional).
mic
a
b
c
d
e
Test the location for IP Camera
Beforeyouinstallyourcameraunit,youneedto
testwhichofyourselectedmonitoringareaswithin
thehousehavegoodWi-Fisignalstrength.You
canuseyourmobiledevice’sWi-Fisignalstrength
indicatortoassistinchecking.Onceyouhave
identifiedthesuitablelocation,youcaninstallyour
cameraunit.Adjustthedistancebetweenyour
cameraunitandtheWi-Firouterifneeded.
TIP
• Dependingonsurroundingsandobstructingfactors,
suchastheeffectdistanceandinternalwallshave
onsignalstrength,youmayexperiencereduced
Wi-Fisignal.ToimprovetheWi-Fisignalstrength,
adjustthedistanceordirectionofyourmobile
device.Checkwithyourmobiledeviceagain.
volume
-
+
f
g
h
k
l
micro SD
i
j
WIFI MAC:0012A4A3CE4
LAN MAC:00122A4A3CE5
S/N:VM500006007
Model:VC931
m
Requirements
Makesureyoursystemincludesthefollowing
components,andtheymeettheminimum
requirement.
Smartphones/tablets
• Android®oriOSdevices
with3G/4Gmobile
communication.
• Android4.4orlater;or
iOS8.0orlater.
Network Wi-Fi
Wi-Firouter 2.4GHzIEEE802.11b/g/n
Internetconnection Atleast1.0Mbpsupload
bandwidthpercamera
Videocodec H.264
microSDcard
(optional)
SupportClass4orhigher,
withstoragecapacityupto
32GB
How the system works
TheWi-Firouter(notincluded)providesInternet
connectivitytoyourcamera.Itservesasa
communicatingchannelbetweenyourcamera
andMyVTech Camsmobileapp,allowingyouto
monitorand/orcontrolyourcamerathroughthe
appwhereveryouare.
1microSDcardforVC9311-112/VC9311-122
(pre-installedinthecameraunit)
Connect
Youcanchoosetosetupthecameraunit
fordesktopusage,wallmountingorceiling
mounting.
NOTES
• Useonlythecamerapoweradaptersuppliedwith
thisproduct.
• Makesurethecameraunitisnotconnectedtothe
switchcontrolledelectricoutlet.
• Connectthepoweradapterinaverticalorfloormount
positiononly.Theadapter’sprongsarenotdesigned
toholdtheweightofthecameraunit,sodonot
connectittoanyceiling,under-the-table,orcabinet
outlet.Otherwise,theadaptermaynotproperly
connecttotheoutlet.
• Makesurethecameraunitandthepoweradapter
cordareoutofreachofchildren.
Connect the IP Camera
Wi-Fi connection
NOTES
• BeforeyouconnecttheIPcamera,makesureyou
haveInternetaccessandaWi-Firouter
(IEEE 802.11 b/g/n).Datachargesapplyand
serviceplanmayvaryforInternetaccess.Routeris
notincluded.
• Donotpluginthenetworkcable.
• TomaintaincompliancewiththeFCC’sRFexposure
guidelines,placetheIPcameraatleast20cmfrom
nearbypersons.
1. Connectthepoweradaptertothecameraunit
andapowersupply.
2. Placethecameraunitatadesiredplace.
NOTES
• ToturnofftheIPcamera,unplugthecameraunit
fromthepowersupply.
Cable connection (optional)
Afteryouhavepairedthecameraunitwithyour
mobiledeviceviaWi-Fi,youcanconnectthe
cameraunittotheInternetusingthenetwork
cabletooptimizeyourInternetconnection.Refer
totheonlineappmanualfortheinstructionson
howtopairyourcameraunitwithyourmobile
device.
volume
-
+
microSD
Go to www.vtechphones.com
to register your product for
enhanced warranty support and
latest VTech product news.
Congratulations
onpurchasingyournewVTechproduct.Before
usingthisIPcamera,pleasereadImportant
safety instructions.
Forsupport,shopping,andeverythingnewat
VTech,visitourwebsiteat
www.vtechphones.com. InCanada,visit
www.vtechcanada.com.
Operating range
TheoperatingrangeoftheIPCameraisupto
1,000feetoutdoorsor150feetindoors.The
actualoperatingrangemayvarydepending
ontheenvironmentalconditionsandother
interferencessuchaswalls,doorsandother
obstructions.
volume
-
+
micro SD
volume
-
+
micro SD
Installationguide Importantsafety
instructions
Quickstartguide
Set up IP camera
AfteryouhaveconnectedtheIPcamera,referto
theQuickstartguideincludedinyourpackageto
setupyourcamera.
IPcamerasetup:
• Installmobileapp
• Createcameraaccount
• Addcamera
Protect your privacy and online
security
VTechcaresaboutyourprivacyandpeaceof
mind.That’swhywe’veputtogetheralistof
industry-recommendedbestpracticestohelp
keepyourwirelessconnectionprivateandyour
devicesprotectedwhenonline.Werecommend
youcarefullyreviewandconsidercomplyingwith
thefollowingtips.
Ensureyourwirelessconnectionissecure.
• Beforeinstallingadevice,ensureyourrouter’s
wirelesssignalisencryptedbyselectingthe
“WPA2-PSKwithAES”settinginyourrouter’s
wirelesssecuritymenu.
Changedefaultsettings.
• Changeyourwirelessrouter’sdefaultwireless
networkname(SSID)tosomethingunique.
• Changedefaultpasswordstounique,strong
passwords.Astrongpassword:
- Isatleast10characterslong.
- Iscomplex.
- Doesnotcontaindictionarywordsor
personalinformation.
- Containsamixofuppercaseletters,
lowercaseletters,specialcharactersand
numbers.
Keepyourdevicesuptodate.
• Downloadsecuritypatchesfrom
manufacturersassoonastheybecome
available.Thiswillensureyoualwayshave
thelatestsecurityupdates.
• Ifthefeatureisavailable,enableautomatic
updatesforfuturereleases.
DisableUniversalPlugandPlay(UPnP)onyour
router.
• UPnPenabledonaroutercanlimitthe
effectivenessofyourfirewallbyallowingother
networkdevicestoopeninboundportswithout
anyinterventionorapprovalfromyou.Avirus
orothermalwareprogramcouldusethis
functiontocompromisesecurityfortheentire
network.
Formoreinformationonwirelessconnections
andprotectingyourdata,pleasereviewthe
followingresourcesfromindustryexperts:
1. FederalCommunicationsCommission:
WirelessConnectionsandBluetoothSecurity
Tips–
www.fcc.gov/consumers/guides/how-protect-
yourself-online.
2. U.S.DepartmentofHomelandSecurity:
BeforeYouConnectaNewComputertothe
Internet–
www.us-cert.gov/ncas/tips/ST15-003.
3. FederalTradeCommission:UsingIPCameras
Safely–
https://www.consumer.ftc.gov/articles/0382-
using-ip-cameras-safely.
4. Wi-FiAlliance:DiscoverWi-FiSecurity–
http://www.wi-.org/discover-wi-/security.
micr
o S

9 – 3.5mm line jack
• Connecttoaudiooutputdevice(optional).
10 – micro SD card slot
11 – LED indicators
• Flashorangeandbluealternatelywhenthe
cameraunitisinpairingmode.
• Orangeissteadyonwhenthecameraunit
isconnectingtotheInternet.
• Orangeandbluearesteadyonwhenthe
cameraunitisidle.
• Flashorangeandblueslowlyduringvideo
streaming.
• Flashorangeandbluequicklyand
alternatelywhenthecameraunitis
updatingitsfirmware.
12 – Volume –
• Presstodecreasethespeakervolume.
Volume +
• Presstoincreasethespeakervolume.
13 – Pair/reset button
• Pressandholdforthreesecondstoenter
pairingmode.
What’s in the box
YourIPcamerapackagecontainsthefollowing
items.Saveyoursalesreceiptandoriginal
packagingintheeventwarrantyserviceis
necessary.
2.4GHz Pan and Tilt
IP Wi-Fi Camera
Installation guide
VC931
VC931-12
VC931-14
VC9311-112
VC9311-122
mic
x2 x2
Overview
1 – Light sensor
2 – Infrared LEDs
• Allowyoutoseeclearlyinadark
surrounding.
3 – Camera lens
4 – Microphone
5 – Antenna
• ConnecttorouterwithWi-Fi.
6 – Speaker
7 – Power jack
8 – Ethernet port
• ConnecttorouterwithaRJ45network
cable(optional).
mic
a
b
c
d
e
Test the location for IP Camera
Beforeyouinstallyourcameraunit,youneedto
testwhichofyourselectedmonitoringareaswithin
thehousehavegoodWi-Fisignalstrength.You
canuseyourmobiledevice’sWi-Fisignalstrength
indicatortoassistinchecking.Onceyouhave
identifiedthesuitablelocation,youcaninstallyour
cameraunit.Adjustthedistancebetweenyour
cameraunitandtheWi-Firouterifneeded.
TIP
• Dependingonsurroundingsandobstructingfactors,
suchastheeffectdistanceandinternalwallshave
onsignalstrength,youmayexperiencereduced
Wi-Fisignal.ToimprovetheWi-Fisignalstrength,
adjustthedistanceordirectionofyourmobile
device.Checkwithyourmobiledeviceagain.
volume
-
+
f
g
h
k
l
micro SD
i
j
WIFI MAC:0012A4A3CE4
LAN MAC:00122A4A3CE5
S/N:VM500006007
Model:VC931
m
Requirements
Makesureyoursystemincludesthefollowing
components,andtheymeettheminimum
requirement.
Smartphones/tablets
• Android®oriOSdevices
with3G/4Gmobile
communication.
• Android4.4orlater;or
iOS8.0orlater.
Network Wi-Fi
Wi-Firouter 2.4GHzIEEE802.11b/g/n
Internetconnection Atleast1.0Mbpsupload
bandwidthpercamera
Videocodec H.264
microSDcard
(optional)
SupportClass4orhigher,
withstoragecapacityupto
32GB
How the system works
TheWi-Firouter(notincluded)providesInternet
connectivitytoyourcamera.Itservesasa
communicatingchannelbetweenyourcamera
andMyVTech Camsmobileapp,allowingyouto
monitorand/orcontrolyourcamerathroughthe
appwhereveryouare.
1microSDcardforVC9311-112/VC9311-122
(pre-installedinthecameraunit)
Connect
Youcanchoosetosetupthecameraunit
fordesktopusage,wallmountingorceiling
mounting.
NOTES
• Useonlythecamerapoweradaptersuppliedwith
thisproduct.
• Makesurethecameraunitisnotconnectedtothe
switchcontrolledelectricoutlet.
• Connectthepoweradapterinaverticalorfloormount
positiononly.Theadapter’sprongsarenotdesigned
toholdtheweightofthecameraunit,sodonot
connectittoanyceiling,under-the-table,orcabinet
outlet.Otherwise,theadaptermaynotproperly
connecttotheoutlet.
• Makesurethecameraunitandthepoweradapter
cordareoutofreachofchildren.
Connect the IP Camera
Wi-Fi connection
NOTES
• BeforeyouconnecttheIPcamera,makesureyou
haveInternetaccessandaWi-Firouter
(IEEE 802.11 b/g/n).Datachargesapplyand
serviceplanmayvaryforInternetaccess.Routeris
notincluded.
• Donotpluginthenetworkcable.
• TomaintaincompliancewiththeFCC’sRFexposure
guidelines,placetheIPcameraatleast20cmfrom
nearbypersons.
1. Connectthepoweradaptertothecameraunit
andapowersupply.
2. Placethecameraunitatadesiredplace.
NOTES
• ToturnofftheIPcamera,unplugthecameraunit
fromthepowersupply.
Cable connection (optional)
Afteryouhavepairedthecameraunitwithyour
mobiledeviceviaWi-Fi,youcanconnectthe
cameraunittotheInternetusingthenetwork
cabletooptimizeyourInternetconnection.Refer
totheonlineappmanualfortheinstructionson
howtopairyourcameraunitwithyourmobile
device.
volume
-
+
microSD
Go to www.vtechphones.com
to register your product for
enhanced warranty support and
latest VTech product news.
Congratulations
onpurchasingyournewVTechproduct.Before
usingthisIPcamera,pleasereadImportant
safety instructions.
Forsupport,shopping,andeverythingnewat
VTech,visitourwebsiteat
www.vtechphones.com. InCanada,visit
www.vtechcanada.com.
Operating range
TheoperatingrangeoftheIPCameraisupto
1,000feetoutdoorsor150feetindoors.The
actualoperatingrangemayvarydepending
ontheenvironmentalconditionsandother
interferencessuchaswalls,doorsandother
obstructions.
volume
-
+
micro SD
volume
-
+
micro SD
Installationguide Importantsafety
instructions
Quickstartguide
Set up IP camera
AfteryouhaveconnectedtheIPcamera,referto
theQuickstartguideincludedinyourpackageto
setupyourcamera.
IPcamerasetup:
• Installmobileapp
• Createcameraaccount
• Addcamera
Protect your privacy and online
security
VTechcaresaboutyourprivacyandpeaceof
mind.That’swhywe’veputtogetheralistof
industry-recommendedbestpracticestohelp
keepyourwirelessconnectionprivateandyour
devicesprotectedwhenonline.Werecommend
youcarefullyreviewandconsidercomplyingwith
thefollowingtips.
Ensureyourwirelessconnectionissecure.
• Beforeinstallingadevice,ensureyourrouter’s
wirelesssignalisencryptedbyselectingthe
“WPA2-PSKwithAES”settinginyourrouter’s
wirelesssecuritymenu.
Changedefaultsettings.
• Changeyourwirelessrouter’sdefaultwireless
networkname(SSID)tosomethingunique.
• Changedefaultpasswordstounique,strong
passwords.Astrongpassword:
- Isatleast10characterslong.
- Iscomplex.
- Doesnotcontaindictionarywordsor
personalinformation.
- Containsamixofuppercaseletters,
lowercaseletters,specialcharactersand
numbers.
Keepyourdevicesuptodate.
• Downloadsecuritypatchesfrom
manufacturersassoonastheybecome
available.Thiswillensureyoualwayshave
thelatestsecurityupdates.
• Ifthefeatureisavailable,enableautomatic
updatesforfuturereleases.
DisableUniversalPlugandPlay(UPnP)onyour
router.
• UPnPenabledonaroutercanlimitthe
effectivenessofyourfirewallbyallowingother
networkdevicestoopeninboundportswithout
anyinterventionorapprovalfromyou.Avirus
orothermalwareprogramcouldusethis
functiontocompromisesecurityfortheentire
network.
Formoreinformationonwirelessconnections
andprotectingyourdata,pleasereviewthe
followingresourcesfromindustryexperts:
1. FederalCommunicationsCommission:
WirelessConnectionsandBluetoothSecurity
Tips–
www.fcc.gov/consumers/guides/how-protect-
yourself-online.
2. U.S.DepartmentofHomelandSecurity:
BeforeYouConnectaNewComputertothe
Internet–
www.us-cert.gov/ncas/tips/ST15-003.
3. FederalTradeCommission:UsingIPCameras
Safely–
https://www.consumer.ftc.gov/articles/0382-
using-ip-cameras-safely.
4. Wi-FiAlliance:DiscoverWi-FiSecurity–
http://www.wi-.org/discover-wi-/security.
micr
o S

9 – 3.5mm line jack
• Connecttoaudiooutputdevice(optional).
10 – micro SD card slot
11 – LED indicators
• Flashorangeandbluealternatelywhenthe
cameraunitisinpairingmode.
• Orangeissteadyonwhenthecameraunit
isconnectingtotheInternet.
• Orangeandbluearesteadyonwhenthe
cameraunitisidle.
• Flashorangeandblueslowlyduringvideo
streaming.
• Flashorangeandbluequicklyand
alternatelywhenthecameraunitis
updatingitsfirmware.
12 – Volume –
• Presstodecreasethespeakervolume.
Volume +
• Presstoincreasethespeakervolume.
13 – Pair/reset button
• Pressandholdforthreesecondstoenter
pairingmode.
What’s in the box
YourIPcamerapackagecontainsthefollowing
items.Saveyoursalesreceiptandoriginal
packagingintheeventwarrantyserviceis
necessary.
2.4GHz Pan and Tilt
IP Wi-Fi Camera
Installation guide
VC931
VC931-12
VC931-14
VC9311-112
VC9311-122
mic
x2 x2
Overview
1 – Light sensor
2 – Infrared LEDs
• Allowyoutoseeclearlyinadark
surrounding.
3 – Camera lens
4 – Microphone
5 – Antenna
• ConnecttorouterwithWi-Fi.
6 – Speaker
7 – Power jack
8 – Ethernet port
• ConnecttorouterwithaRJ45network
cable(optional).
mic
a
b
c
d
e
Test the location for IP Camera
Beforeyouinstallyourcameraunit,youneedto
testwhichofyourselectedmonitoringareaswithin
thehousehavegoodWi-Fisignalstrength.You
canuseyourmobiledevice’sWi-Fisignalstrength
indicatortoassistinchecking.Onceyouhave
identifiedthesuitablelocation,youcaninstallyour
cameraunit.Adjustthedistancebetweenyour
cameraunitandtheWi-Firouterifneeded.
TIP
• Dependingonsurroundingsandobstructingfactors,
suchastheeffectdistanceandinternalwallshave
onsignalstrength,youmayexperiencereduced
Wi-Fisignal.ToimprovetheWi-Fisignalstrength,
adjustthedistanceordirectionofyourmobile
device.Checkwithyourmobiledeviceagain.
volume
-
+
f
g
h
k
l
micro SD
i
j
WIFI MAC:0012A4A3CE4
LAN MAC:00122A4A3CE5
S/N:VM500006007
Model:VC931
m
Requirements
Makesureyoursystemincludesthefollowing
components,andtheymeettheminimum
requirement.
Smartphones/tablets
• Android®oriOSdevices
with3G/4Gmobile
communication.
• Android4.4orlater;or
iOS8.0orlater.
Network Wi-Fi
Wi-Firouter 2.4GHzIEEE802.11b/g/n
Internetconnection Atleast1.0Mbpsupload
bandwidthpercamera
Videocodec H.264
microSDcard
(optional)
SupportClass4orhigher,
withstoragecapacityupto
32GB
How the system works
TheWi-Firouter(notincluded)providesInternet
connectivitytoyourcamera.Itservesasa
communicatingchannelbetweenyourcamera
andMyVTech Camsmobileapp,allowingyouto
monitorand/orcontrolyourcamerathroughthe
appwhereveryouare.
1microSDcardforVC9311-112/VC9311-122
(pre-installedinthecameraunit)
Connect
Youcanchoosetosetupthecameraunit
fordesktopusage,wallmountingorceiling
mounting.
NOTES
• Useonlythecamerapoweradaptersuppliedwith
thisproduct.
• Makesurethecameraunitisnotconnectedtothe
switchcontrolledelectricoutlet.
• Connectthepoweradapterinaverticalorfloormount
positiononly.Theadapter’sprongsarenotdesigned
toholdtheweightofthecameraunit,sodonot
connectittoanyceiling,under-the-table,orcabinet
outlet.Otherwise,theadaptermaynotproperly
connecttotheoutlet.
• Makesurethecameraunitandthepoweradapter
cordareoutofreachofchildren.
Connect the IP Camera
Wi-Fi connection
NOTES
• BeforeyouconnecttheIPcamera,makesureyou
haveInternetaccessandaWi-Firouter
(IEEE 802.11 b/g/n).Datachargesapplyand
serviceplanmayvaryforInternetaccess.Routeris
notincluded.
• Donotpluginthenetworkcable.
• TomaintaincompliancewiththeFCC’sRFexposure
guidelines,placetheIPcameraatleast20cmfrom
nearbypersons.
1. Connectthepoweradaptertothecameraunit
andapowersupply.
2. Placethecameraunitatadesiredplace.
NOTES
• ToturnofftheIPcamera,unplugthecameraunit
fromthepowersupply.
Cable connection (optional)
Afteryouhavepairedthecameraunitwithyour
mobiledeviceviaWi-Fi,youcanconnectthe
cameraunittotheInternetusingthenetwork
cabletooptimizeyourInternetconnection.Refer
totheonlineappmanualfortheinstructionson
howtopairyourcameraunitwithyourmobile
device.
volume
-
+
microSD
Go to www.vtechphones.com
to register your product for
enhanced warranty support and
latest VTech product news.
Congratulations
onpurchasingyournewVTechproduct.Before
usingthisIPcamera,pleasereadImportant
safety instructions.
Forsupport,shopping,andeverythingnewat
VTech,visitourwebsiteat
www.vtechphones.com. InCanada,visit
www.vtechcanada.com.
Operating range
TheoperatingrangeoftheIPCameraisupto
1,000feetoutdoorsor150feetindoors.The
actualoperatingrangemayvarydepending
ontheenvironmentalconditionsandother
interferencessuchaswalls,doorsandother
obstructions.
volume
-
+
micro SD
volume
-
+
micro SD
Installationguide Importantsafety
instructions
Quickstartguide
Set up IP camera
AfteryouhaveconnectedtheIPcamera,referto
theQuickstartguideincludedinyourpackageto
setupyourcamera.
IPcamerasetup:
• Installmobileapp
• Createcameraaccount
• Addcamera
Protect your privacy and online
security
VTechcaresaboutyourprivacyandpeaceof
mind.That’swhywe’veputtogetheralistof
industry-recommendedbestpracticestohelp
keepyourwirelessconnectionprivateandyour
devicesprotectedwhenonline.Werecommend
youcarefullyreviewandconsidercomplyingwith
thefollowingtips.
Ensureyourwirelessconnectionissecure.
• Beforeinstallingadevice,ensureyourrouter’s
wirelesssignalisencryptedbyselectingthe
“WPA2-PSKwithAES”settinginyourrouter’s
wirelesssecuritymenu.
Changedefaultsettings.
• Changeyourwirelessrouter’sdefaultwireless
networkname(SSID)tosomethingunique.
• Changedefaultpasswordstounique,strong
passwords.Astrongpassword:
- Isatleast10characterslong.
- Iscomplex.
- Doesnotcontaindictionarywordsor
personalinformation.
- Containsamixofuppercaseletters,
lowercaseletters,specialcharactersand
numbers.
Keepyourdevicesuptodate.
• Downloadsecuritypatchesfrom
manufacturersassoonastheybecome
available.Thiswillensureyoualwayshave
thelatestsecurityupdates.
• Ifthefeatureisavailable,enableautomatic
updatesforfuturereleases.
DisableUniversalPlugandPlay(UPnP)onyour
router.
• UPnPenabledonaroutercanlimitthe
effectivenessofyourfirewallbyallowingother
networkdevicestoopeninboundportswithout
anyinterventionorapprovalfromyou.Avirus
orothermalwareprogramcouldusethis
functiontocompromisesecurityfortheentire
network.
Formoreinformationonwirelessconnections
andprotectingyourdata,pleasereviewthe
followingresourcesfromindustryexperts:
1. FederalCommunicationsCommission:
WirelessConnectionsandBluetoothSecurity
Tips–
www.fcc.gov/consumers/guides/how-protect-
yourself-online.
2. U.S.DepartmentofHomelandSecurity:
BeforeYouConnectaNewComputertothe
Internet–
www.us-cert.gov/ncas/tips/ST15-003.
3. FederalTradeCommission:UsingIPCameras
Safely–
https://www.consumer.ftc.gov/articles/0382-
using-ip-cameras-safely.
4. Wi-FiAlliance:DiscoverWi-FiSecurity–
http://www.wi-.org/discover-wi-/security.
micr
o S

9 – 3.5mm line jack
• Connecttoaudiooutputdevice(optional).
10 – micro SD card slot
11 – LED indicators
• Flashorangeandbluealternatelywhenthe
cameraunitisinpairingmode.
• Orangeissteadyonwhenthecameraunit
isconnectingtotheInternet.
• Orangeandbluearesteadyonwhenthe
cameraunitisidle.
• Flashorangeandblueslowlyduringvideo
streaming.
• Flashorangeandbluequicklyand
alternatelywhenthecameraunitis
updatingitsfirmware.
12 – Volume –
• Presstodecreasethespeakervolume.
Volume +
• Presstoincreasethespeakervolume.
13 – Pair/reset button
• Pressandholdforthreesecondstoenter
pairingmode.
What’s in the box
YourIPcamerapackagecontainsthefollowing
items.Saveyoursalesreceiptandoriginal
packagingintheeventwarrantyserviceis
necessary.
2.4GHz Pan and Tilt
IP Wi-Fi Camera
Installation guide
VC931
VC931-12
VC931-14
VC9311-112
VC9311-122
mic
x2 x2
Overview
1 – Light sensor
2 – Infrared LEDs
• Allowyoutoseeclearlyinadark
surrounding.
3 – Camera lens
4 – Microphone
5 – Antenna
• ConnecttorouterwithWi-Fi.
6 – Speaker
7 – Power jack
8 – Ethernet port
• ConnecttorouterwithaRJ45network
cable(optional).
mic
a
b
c
d
e
Test the location for IP Camera
Beforeyouinstallyourcameraunit,youneedto
testwhichofyourselectedmonitoringareaswithin
thehousehavegoodWi-Fisignalstrength.You
canuseyourmobiledevice’sWi-Fisignalstrength
indicatortoassistinchecking.Onceyouhave
identifiedthesuitablelocation,youcaninstallyour
cameraunit.Adjustthedistancebetweenyour
cameraunitandtheWi-Firouterifneeded.
TIP
• Dependingonsurroundingsandobstructingfactors,
suchastheeffectdistanceandinternalwallshave
onsignalstrength,youmayexperiencereduced
Wi-Fisignal.ToimprovetheWi-Fisignalstrength,
adjustthedistanceordirectionofyourmobile
device.Checkwithyourmobiledeviceagain.
volume
-
+
f
g
h
k
l
micro SD
i
j
WIFI MAC:0012A4A3CE4
LAN MAC:00122A4A3CE5
S/N:VM500006007
Model:VC931
m
Requirements
Makesureyoursystemincludesthefollowing
components,andtheymeettheminimum
requirement.
Smartphones/tablets
• Android®oriOSdevices
with3G/4Gmobile
communication.
• Android4.4orlater;or
iOS8.0orlater.
Network Wi-Fi
Wi-Firouter 2.4GHzIEEE802.11b/g/n
Internetconnection Atleast1.0Mbpsupload
bandwidthpercamera
Videocodec H.264
microSDcard
(optional)
SupportClass4orhigher,
withstoragecapacityupto
32GB
How the system works
TheWi-Firouter(notincluded)providesInternet
connectivitytoyourcamera.Itservesasa
communicatingchannelbetweenyourcamera
andMyVTech Camsmobileapp,allowingyouto
monitorand/orcontrolyourcamerathroughthe
appwhereveryouare.
1microSDcardforVC9311-112/VC9311-122
(pre-installedinthecameraunit)
Connect
Youcanchoosetosetupthecameraunit
fordesktopusage,wallmountingorceiling
mounting.
NOTES
• Useonlythecamerapoweradaptersuppliedwith
thisproduct.
• Makesurethecameraunitisnotconnectedtothe
switchcontrolledelectricoutlet.
• Connectthepoweradapterinaverticalorfloormount
positiononly.Theadapter’sprongsarenotdesigned
toholdtheweightofthecameraunit,sodonot
connectittoanyceiling,under-the-table,orcabinet
outlet.Otherwise,theadaptermaynotproperly
connecttotheoutlet.
• Makesurethecameraunitandthepoweradapter
cordareoutofreachofchildren.
Connect the IP Camera
Wi-Fi connection
NOTES
• BeforeyouconnecttheIPcamera,makesureyou
haveInternetaccessandaWi-Firouter
(IEEE 802.11 b/g/n).Datachargesapplyand
serviceplanmayvaryforInternetaccess.Routeris
notincluded.
• Donotpluginthenetworkcable.
• TomaintaincompliancewiththeFCC’sRFexposure
guidelines,placetheIPcameraatleast20cmfrom
nearbypersons.
1. Connectthepoweradaptertothecameraunit
andapowersupply.
2. Placethecameraunitatadesiredplace.
NOTES
• ToturnofftheIPcamera,unplugthecameraunit
fromthepowersupply.
Cable connection (optional)
Afteryouhavepairedthecameraunitwithyour
mobiledeviceviaWi-Fi,youcanconnectthe
cameraunittotheInternetusingthenetwork
cabletooptimizeyourInternetconnection.Refer
totheonlineappmanualfortheinstructionson
howtopairyourcameraunitwithyourmobile
device.
volume
-
+
microSD
Go to www.vtechphones.com
to register your product for
enhanced warranty support and
latest VTech product news.
Congratulations
onpurchasingyournewVTechproduct.Before
usingthisIPcamera,pleasereadImportant
safety instructions.
Forsupport,shopping,andeverythingnewat
VTech,visitourwebsiteat
www.vtechphones.com. InCanada,visit
www.vtechcanada.com.
Operating range
TheoperatingrangeoftheIPCameraisupto
1,000feetoutdoorsor150feetindoors.The
actualoperatingrangemayvarydepending
ontheenvironmentalconditionsandother
interferencessuchaswalls,doorsandother
obstructions.
volume
-
+
micro SD
volume
-
+
micro SD
Installationguide Importantsafety
instructions
Quickstartguide
Set up IP camera
AfteryouhaveconnectedtheIPcamera,referto
theQuickstartguideincludedinyourpackageto
setupyourcamera.
IPcamerasetup:
• Installmobileapp
• Createcameraaccount
• Addcamera
Protect your privacy and online
security
VTechcaresaboutyourprivacyandpeaceof
mind.That’swhywe’veputtogetheralistof
industry-recommendedbestpracticestohelp
keepyourwirelessconnectionprivateandyour
devicesprotectedwhenonline.Werecommend
youcarefullyreviewandconsidercomplyingwith
thefollowingtips.
Ensureyourwirelessconnectionissecure.
• Beforeinstallingadevice,ensureyourrouter’s
wirelesssignalisencryptedbyselectingthe
“WPA2-PSKwithAES”settinginyourrouter’s
wirelesssecuritymenu.
Changedefaultsettings.
• Changeyourwirelessrouter’sdefaultwireless
networkname(SSID)tosomethingunique.
• Changedefaultpasswordstounique,strong
passwords.Astrongpassword:
- Isatleast10characterslong.
- Iscomplex.
- Doesnotcontaindictionarywordsor
personalinformation.
- Containsamixofuppercaseletters,
lowercaseletters,specialcharactersand
numbers.
Keepyourdevicesuptodate.
• Downloadsecuritypatchesfrom
manufacturersassoonastheybecome
available.Thiswillensureyoualwayshave
thelatestsecurityupdates.
• Ifthefeatureisavailable,enableautomatic
updatesforfuturereleases.
DisableUniversalPlugandPlay(UPnP)onyour
router.
• UPnPenabledonaroutercanlimitthe
effectivenessofyourfirewallbyallowingother
networkdevicestoopeninboundportswithout
anyinterventionorapprovalfromyou.Avirus
orothermalwareprogramcouldusethis
functiontocompromisesecurityfortheentire
network.
Formoreinformationonwirelessconnections
andprotectingyourdata,pleasereviewthe
followingresourcesfromindustryexperts:
1. FederalCommunicationsCommission:
WirelessConnectionsandBluetoothSecurity
Tips–
www.fcc.gov/consumers/guides/how-protect-
yourself-online.
2. U.S.DepartmentofHomelandSecurity:
BeforeYouConnectaNewComputertothe
Internet–
www.us-cert.gov/ncas/tips/ST15-003.
3. FederalTradeCommission:UsingIPCameras
Safely–
https://www.consumer.ftc.gov/articles/0382-
using-ip-cameras-safely.
4. Wi-FiAlliance:DiscoverWi-FiSecurity–
http://www.wi-.org/discover-wi-/security.
micr
o S

9 – 3.5mm line jack
• Connecttoaudiooutputdevice(optional).
10 – micro SD card slot
11 – LED indicators
• Flashorangeandbluealternatelywhenthe
cameraunitisinpairingmode.
• Orangeissteadyonwhenthecameraunit
isconnectingtotheInternet.
• Orangeandbluearesteadyonwhenthe
cameraunitisidle.
• Flashorangeandblueslowlyduringvideo
streaming.
• Flashorangeandbluequicklyand
alternatelywhenthecameraunitis
updatingitsfirmware.
12 – Volume –
• Presstodecreasethespeakervolume.
Volume +
• Presstoincreasethespeakervolume.
13 – Pair/reset button
• Pressandholdforthreesecondstoenter
pairingmode.
What’s in the box
YourIPcamerapackagecontainsthefollowing
items.Saveyoursalesreceiptandoriginal
packagingintheeventwarrantyserviceis
necessary.
2.4GHz Pan and Tilt
IP Wi-Fi Camera
Installation guide
VC931
VC931-12
VC931-14
VC9311-112
VC9311-122
mic
x2 x2
Overview
1 – Light sensor
2 – Infrared LEDs
• Allowyoutoseeclearlyinadark
surrounding.
3 – Camera lens
4 – Microphone
5 – Antenna
• ConnecttorouterwithWi-Fi.
6 – Speaker
7 – Power jack
8 – Ethernet port
• ConnecttorouterwithaRJ45network
cable(optional).
mic
a
b
c
d
e
Test the location for IP Camera
Beforeyouinstallyourcameraunit,youneedto
testwhichofyourselectedmonitoringareaswithin
thehousehavegoodWi-Fisignalstrength.You
canuseyourmobiledevice’sWi-Fisignalstrength
indicatortoassistinchecking.Onceyouhave
identifiedthesuitablelocation,youcaninstallyour
cameraunit.Adjustthedistancebetweenyour
cameraunitandtheWi-Firouterifneeded.
TIP
• Dependingonsurroundingsandobstructingfactors,
suchastheeffectdistanceandinternalwallshave
onsignalstrength,youmayexperiencereduced
Wi-Fisignal.ToimprovetheWi-Fisignalstrength,
adjustthedistanceordirectionofyourmobile
device.Checkwithyourmobiledeviceagain.
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WIFI MAC:0012A4A3CE4
LAN MAC:00122A4A3CE5
S/N:VM500006007
Model:VC931
m
Requirements
Makesureyoursystemincludesthefollowing
components,andtheymeettheminimum
requirement.
Smartphones/tablets
• Android®oriOSdevices
with3G/4Gmobile
communication.
• Android4.4orlater;or
iOS8.0orlater.
Network Wi-Fi
Wi-Firouter 2.4GHzIEEE802.11b/g/n
Internetconnection Atleast1.0Mbpsupload
bandwidthpercamera
Videocodec H.264
microSDcard
(optional)
SupportClass4orhigher,
withstoragecapacityupto
32GB
How the system works
TheWi-Firouter(notincluded)providesInternet
connectivitytoyourcamera.Itservesasa
communicatingchannelbetweenyourcamera
andMyVTech Camsmobileapp,allowingyouto
monitorand/orcontrolyourcamerathroughthe
appwhereveryouare.
1microSDcardforVC9311-112/VC9311-122
(pre-installedinthecameraunit)
Connect
Youcanchoosetosetupthecameraunit
fordesktopusage,wallmountingorceiling
mounting.
NOTES
• Useonlythecamerapoweradaptersuppliedwith
thisproduct.
• Makesurethecameraunitisnotconnectedtothe
switchcontrolledelectricoutlet.
• Connectthepoweradapterinaverticalorfloormount
positiononly.Theadapter’sprongsarenotdesigned
toholdtheweightofthecameraunit,sodonot
connectittoanyceiling,under-the-table,orcabinet
outlet.Otherwise,theadaptermaynotproperly
connecttotheoutlet.
• Makesurethecameraunitandthepoweradapter
cordareoutofreachofchildren.
Connect the IP Camera
Wi-Fi connection
NOTES
• BeforeyouconnecttheIPcamera,makesureyou
haveInternetaccessandaWi-Firouter
(IEEE 802.11 b/g/n).Datachargesapplyand
serviceplanmayvaryforInternetaccess.Routeris
notincluded.
• Donotpluginthenetworkcable.
• TomaintaincompliancewiththeFCC’sRFexposure
guidelines,placetheIPcameraatleast20cmfrom
nearbypersons.
1. Connectthepoweradaptertothecameraunit
andapowersupply.
2. Placethecameraunitatadesiredplace.
NOTES
• ToturnofftheIPcamera,unplugthecameraunit
fromthepowersupply.
Cable connection (optional)
Afteryouhavepairedthecameraunitwithyour
mobiledeviceviaWi-Fi,youcanconnectthe
cameraunittotheInternetusingthenetwork
cabletooptimizeyourInternetconnection.Refer
totheonlineappmanualfortheinstructionson
howtopairyourcameraunitwithyourmobile
device.
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Go to www.vtechphones.com
to register your product for
enhanced warranty support and
latest VTech product news.
Congratulations
onpurchasingyournewVTechproduct.Before
usingthisIPcamera,pleasereadImportant
safety instructions.
Forsupport,shopping,andeverythingnewat
VTech,visitourwebsiteat
www.vtechphones.com. InCanada,visit
www.vtechcanada.com.
Operating range
TheoperatingrangeoftheIPCameraisupto
1,000feetoutdoorsor150feetindoors.The
actualoperatingrangemayvarydepending
ontheenvironmentalconditionsandother
interferencessuchaswalls,doorsandother
obstructions.
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Installationguide Importantsafety
instructions
Quickstartguide
Set up IP camera
AfteryouhaveconnectedtheIPcamera,referto
theQuickstartguideincludedinyourpackageto
setupyourcamera.
IPcamerasetup:
• Installmobileapp
• Createcameraaccount
• Addcamera
Protect your privacy and online
security
VTechcaresaboutyourprivacyandpeaceof
mind.That’swhywe’veputtogetheralistof
industry-recommendedbestpracticestohelp
keepyourwirelessconnectionprivateandyour
devicesprotectedwhenonline.Werecommend
youcarefullyreviewandconsidercomplyingwith
thefollowingtips.
Ensureyourwirelessconnectionissecure.
• Beforeinstallingadevice,ensureyourrouter’s
wirelesssignalisencryptedbyselectingthe
“WPA2-PSKwithAES”settinginyourrouter’s
wirelesssecuritymenu.
Changedefaultsettings.
• Changeyourwirelessrouter’sdefaultwireless
networkname(SSID)tosomethingunique.
• Changedefaultpasswordstounique,strong
passwords.Astrongpassword:
- Isatleast10characterslong.
- Iscomplex.
- Doesnotcontaindictionarywordsor
personalinformation.
- Containsamixofuppercaseletters,
lowercaseletters,specialcharactersand
numbers.
Keepyourdevicesuptodate.
• Downloadsecuritypatchesfrom
manufacturersassoonastheybecome
available.Thiswillensureyoualwayshave
thelatestsecurityupdates.
• Ifthefeatureisavailable,enableautomatic
updatesforfuturereleases.
DisableUniversalPlugandPlay(UPnP)onyour
router.
• UPnPenabledonaroutercanlimitthe
effectivenessofyourfirewallbyallowingother
networkdevicestoopeninboundportswithout
anyinterventionorapprovalfromyou.Avirus
orothermalwareprogramcouldusethis
functiontocompromisesecurityfortheentire
network.
Formoreinformationonwirelessconnections
andprotectingyourdata,pleasereviewthe
followingresourcesfromindustryexperts:
1. FederalCommunicationsCommission:
WirelessConnectionsandBluetoothSecurity
Tips–
www.fcc.gov/consumers/guides/how-protect-
yourself-online.
2. U.S.DepartmentofHomelandSecurity:
BeforeYouConnectaNewComputertothe
Internet–
www.us-cert.gov/ncas/tips/ST15-003.
3. FederalTradeCommission:UsingIPCameras
Safely–
https://www.consumer.ftc.gov/articles/0382-
using-ip-cameras-safely.
4. Wi-FiAlliance:DiscoverWi-FiSecurity–
http://www.wi-.org/discover-wi-/security.
micr
o S

General product care
Tokeepthisproductworkingwellandlooking
good,followtheseguidelines:
• Avoidputtingitnearheatingappliancesand
devicesthatgenerateelectricalnoise(for
example,motorsorfluorescentlamps).
• DONOTexposeittodirectsunlightor
moisture.
• Avoiddroppingtheproductortreatingit
roughly.
• Cleanwithasoftcloth.
• DONOTimmersethecameraunitinwater
anddonotcleanitunderthetap.
• DONOTusecleaningsprayorliquidcleaners.
• Makesurethecameraunitisdrybeforeyou
connectittothemainsagain.
Storage
WhenyouarenotgoingtousetheIPcamerafor
sometime,storethecameraunitandtheadapter
inacoolanddryplace.
Specificationsaresubjecttochangewithoutnotice.
©2018VTechCommunications,Inc.
Allrightsreserved.08/18.VC931X-X_IG_V4.0
Documentordernumber:96-011758-040-100
Technical specifications
Frequency Cameraunit:2412-2462MHz
Channels 11
Nominal
effective
range
MaximumpowerallowedbyFCC
andIC.Actualoperatingrangemay
varyaccordingtoenvironmental
conditionsatthetimeofuse.
Power
requirement
Cameraunitpoweradapter:
Input:100-240VAC50/60Hz
Output:5VDC1500mA
AndroidTMisatrademarkofGoogleInc.
IOSisatrademarkorregisteredtrademarkofCiscointhe
U.S.andothercountriesandisusedunderlicense.
Limited warranty
What does this limited warranty cover?
ThemanufacturerofthisVTechProductwarrantsto
theholderofavalidproofofpurchase(“Consumer”
or“you”)thattheProductandallaccessories
providedinthesalespackage(“Product”)are
freefromdefectsinmaterialandworkmanship,
pursuanttothefollowingtermsandconditions,
wheninstalledandusednormallyandinaccordance
withtheProductoperatinginstructions.Thislimited
warrantyextendsonlytotheConsumerforProducts
purchasedandusedintheUnitedStatesofAmerica
andCanada.
What will VTech do if the Product is not free from
defects in materials and workmanship during
the limited warranty period (“Materially Defective
Product”)?
Duringthelimitedwarrantyperiod,VTech’s
authorizedservicerepresentativewillrepair
orreplaceatVTech’soption,withoutcharge,
aMateriallyDefectiveProduct.Ifwerepair
theProduct,wemayuseneworrefurbished
replacementparts.Ifwechoosetoreplacethe
Product,wemayreplaceitwithaneworrefurbished
Productofthesameorsimilardesign.Wewillretain
defectiveparts,modules,orequipment.Repairor
replacementoftheProduct,atVTech’soption,is
yourexclusiveremedy.VTechwillreturntherepaired
orreplacementProductstoyouinworkingcondition.
Youshouldexpecttherepairorreplacementtotake
approximately30days.
How long is the limited warranty period?
ThelimitedwarrantyperiodfortheProductextends
forONE(1)YEARfromthedateofpurchase.If
VTechrepairsorreplacesaMateriallyDefective
Productunderthetermsofthislimitedwarranty,
thislimitedwarrantyalsoappliestotherepairedor
replacementProductforaperiodofeither(a)90days
fromthedatetherepairedorreplacementProduct
isshippedtoyouor(b)thetimeremainingonthe
originalone-yearwarranty;whicheverislonger.
What is not covered by this limited warranty?
Thislimitedwarrantydoesnotcover:
1. Productthathasbeensubjectedtomisuse,
accident,shippingorotherphysicaldamage,
improperinstallation,abnormaloperationor
handling,neglect,inundation,fire,waterorother
liquidintrusion;or
2. Productthathasbeendamagedduetorepair,
alterationormodificationbyanyoneotherthan
anauthorizedservicerepresentativeofVTech;or
3. Producttotheextentthattheproblem
experiencediscausedbysignalconditions,
networkreliability,orcableorantennasystems;
or
4. Producttotheextentthattheproblemiscaused
byusewithnon-VTechaccessories;or
5. Productwhosewarranty/qualitystickers,product
serialnumberplatesorelectronicserialnumbers
havebeenremoved,alteredorrenderedillegible;
or
6. Productpurchased,used,serviced,orshipped
forrepairfromoutsidetheUnitedStatesof
AmericaorCanada,orusedforcommercialor
institutionalpurposes(includingbutnotlimitedto
Productsusedforrentalpurposes);or
7. Productreturnedwithoutavalidproofof
purchase(seeitem2onthenextpage);or
8. Chargesforinstallationorsetup,adjustmentof
customercontrols,andinstallationorrepairof
systemsoutsidetheunit.
How do you get warranty service?
ToobtainwarrantyserviceintheUSA,pleasevisit
ourwebsiteatwww.vtechphones.comorcall
1-844-848-8324(1-844-84-VTECH).InCanada,go
towww.vtechcanada.comorcall1-888-211-2005.
NOTE:Beforecallingforservice,pleasereviewthe
user’smanual-acheckoftheProduct’scontrols
andfeaturesmaysaveyouaservicecall.
Exceptasprovidedbyapplicablelaw,youassume
theriskoflossordamageduringtransitand
transportationandareresponsiblefordelivery
orhandlingchargesincurredinthetransportof
theProduct(s)totheservicelocation.VTech
willreturnrepairedorreplacedProductunder
thislimitedwarranty.Transportation,deliveryor
handlingchargesareprepaid.VTechassumesno
riskfordamageorlossoftheProductintransit.If
theProductfailureisnotcoveredbythislimited
warranty,orproofofpurchasedoesnotmeetthe
termsofthislimitedwarranty,VTechwillnotifyyou
andwillrequestthatyouauthorizethecostofrepair
priortoanyfurtherrepairactivity.Youmustpayfor
thecostofrepairandreturnshippingcostsforthe
repairofProductsthatarenotcoveredbythislimited
warranty.
What must you return with the Product to get
warranty service?
1. Returntheentireoriginalpackageand
contentsincludingtheProducttotheVTech
servicelocationalongwithadescriptionofthe
malfunctionordifficulty;and
2. Includea“validproofofpurchase”(salesreceipt)
identifyingtheProductpurchased(Product
model)andthedateofpurchaseorreceipt;and
3. Provideyourname,completeandcorrectmailing
address,andtelephonenumber.
Frequently asked questions
Belowarethequestionsmostfrequentlyaskedabout
theIPcamera.Ifyoucannotfindtheanswertoyour
questioninthebelowtable,visitourwebsiteat
www.vtechphones.comorcall1-844-848-8324
(1-844-84-VTECH)forcustomerservice.InCanada,
gotowww.vtechcanada.comorcall1-888-211-2005.
TheLEDson
theIPcamera
aretoobright.
CanIturn
themoff?
YoucanturnofftheLEDsof
yourIPcamera.Readthe
Online LED indicationsection
underCamera settingsin
theonlineappmanualfor
instructions.
Whydoesthe
IPcamera
notrespond
normally?
Trythefollowing(intheorder
listed)forcommoncure:
1.Disconnectthepowertothe
cameraunit.
2.Waitafewminutesbefore
connectingpowerbacktothe
cameraunit.
3.Runthemobileappagain.
Whyismy
screeninblack
andwhite?
TheIPcamerahasalight
sensorthatmeasuresthe
ambientlight.Whentheambient
lightisdim,suchasduring
nighttimeorinadarkroom,the
cameraactivatesitsinfrared
LEDs,anddisplaysthecamera
viewinblackandwhite.
Whydoesmy
IPcamera
showoffline?
Whyisthe
connectionlost
everynowand
then?
Thecameraunitmaylosethe
Internetconnection.Checkyour
networkandtheroutersetting.
Otherelectronicproductsmay
causeinterferencewithyourIP
camera.TryinstallingyourIP
cameraasfarawayfromthese
electronicdevicesaspossible.
Other limitations
Thiswarrantyisthecompleteandexclusive
agreementbetweenyouandVTech.Itsupersedes
allotherwrittenororalcommunicationsrelatedto
thisProduct.VTechprovidesnootherwarrantiesfor
thisProduct.Thewarrantyexclusivelydescribesall
ofVTech’sresponsibilitiesregardingtheProduct.
Therearenootherexpresswarranties.Noone
isauthorizedtomakemodificationstothislimited
warrantyandyoushouldnotrelyonanysuch
modification.
State/ProvincialLawRights:Thiswarrantygivesyou
specificlegalrights,andyoumayalsohaveotherrights,
whichvaryfromstatetostateorprovincetoprovince.
Limitations:Impliedwarranties,includingthoseof
fitnessforaparticularpurposeandmerchantability(an
unwrittenwarrantythattheProductisfitforordinary
use)arelimitedtooneyearfromthedateofpurchase.
Somestates/provincesdonotallowlimitationsonhow
longanimpliedwarrantylasts,sotheabovelimitation
maynotapplytoyou.InnoeventshallVTechbeliable
foranyindirect,special,incidental,consequential,
orsimilardamages(including,butnotlimitedtolost
profitsorrevenue,inabilitytousetheProductor
otherassociatedequipment,thecostofsubstitute
equipment,andclaimsbythirdparties)resultingfrom
theuseofthisProduct.Somestates/provincesdo
notallowtheexclusionorlimitationofincidentalor
consequentialdamages,sotheabovelimitationor
exclusionmaynotapplytoyou.
Please retain your original sales receipt as proof
of purchase.
Pair new IP camera
YoucanaddorreplaceanyIPcameras.
TheWirelessMonitoringfamilyincludesIP
camerasVC921andVC931,whichcanbe
purchasedseparately.Theycanbepairedtoyour
cameraaccountwiththeMyVTech Camsmobile
app,forexample,youcanhaveacombinationof
VC921andVC931.Youcanpairamaximumof
10IPcamerastoyourcameraaccount.
Formoredetails,refertotheonlineappmanuals
ofVC921orVC931intheHelppageofthe
mobileapp.
Connect to audio output device
(optional)
YourIPcamerahasabuilt-inspeaker.Youcan
alsoconnectanexternalself-poweredspeakerto
yourcameraunitforextrasoundquality.
AUDIO IN
LR
volume
-
4. Placethecameraunitonthewallmount
bracket,andthenslideitforwarduntilitlocks
intoplace.
-OR-
5. Connectthepoweradaptertothecameraunit
andapowersupplynotcontrolledbyawall
switch.
microSD
microSD
Insert micro SD card (optional)
YourIPcameracancapturevideosofthe
monitoringareawhenmotionisdetected.Youcan
choosetosavethevideostoamicroSDcard.
IfyoupurchasedVC9311-112orVC9311-122,
a16GBmicroSDcardispre-installedinyour
cameraunit.
NOTES
• YourIPcamerasupportsClass4orhighermicroSD
card,withstoragecapacityupto32GB.
CAUTION
• PriortoinsertingorejectingthemicroSDcard
installedinyourIPcamera,thecameramustbe
poweredoff.Topoweroff,unplugthecamerafrom
thepowersupply.
volume
-
+
micro SD
micro SD
micro SD
micro S
Click!
Mount the IP Camera (optional)
NOTES
• Thetypesofscrewsandanchorsyouneeddepend
onthecompositionofthewall.Youmayneedto
purchasethescrewsandanchorsseparatelyto
mountyourcameraunit.
1. Placethewallmountbracketonawalloron
theceiling,andthenuseapenciltomarktwo
holesinparallel.
2. Removethewallmountbracketandthendrill
twoholesinthewallorontheceiling(7/32”
drillbit).
• Ifyoudrilltheholesintoanobjectotherthana
stud,insertthewallanchorsintotheholesand
tapgentlyontheendswithahammeruntilthe
wallanchorsareflushwiththewall.
3. Aligntheholesonthewallmountbracket
withthescrewsonthewallorontheceiling.
Tightenthescrewsintheholes.

General product care
Tokeepthisproductworkingwellandlooking
good,followtheseguidelines:
• Avoidputtingitnearheatingappliancesand
devicesthatgenerateelectricalnoise(for
example,motorsorfluorescentlamps).
• DONOTexposeittodirectsunlightor
moisture.
• Avoiddroppingtheproductortreatingit
roughly.
• Cleanwithasoftcloth.
• DONOTimmersethecameraunitinwater
anddonotcleanitunderthetap.
• DONOTusecleaningsprayorliquidcleaners.
• Makesurethecameraunitisdrybeforeyou
connectittothemainsagain.
Storage
WhenyouarenotgoingtousetheIPcamerafor
sometime,storethecameraunitandtheadapter
inacoolanddryplace.
Specificationsaresubjecttochangewithoutnotice.
©2018VTechCommunications,Inc.
Allrightsreserved.08/18.VC931X-X_IG_V4.0
Documentordernumber:96-011758-040-100
Technical specifications
Frequency Cameraunit:2412-2462MHz
Channels 11
Nominal
effective
range
MaximumpowerallowedbyFCC
andIC.Actualoperatingrangemay
varyaccordingtoenvironmental
conditionsatthetimeofuse.
Power
requirement
Cameraunitpoweradapter:
Input:100-240VAC50/60Hz
Output:5VDC1500mA
AndroidTMisatrademarkofGoogleInc.
IOSisatrademarkorregisteredtrademarkofCiscointhe
U.S.andothercountriesandisusedunderlicense.
Limited warranty
What does this limited warranty cover?
ThemanufacturerofthisVTechProductwarrantsto
theholderofavalidproofofpurchase(“Consumer”
or“you”)thattheProductandallaccessories
providedinthesalespackage(“Product”)are
freefromdefectsinmaterialandworkmanship,
pursuanttothefollowingtermsandconditions,
wheninstalledandusednormallyandinaccordance
withtheProductoperatinginstructions.Thislimited
warrantyextendsonlytotheConsumerforProducts
purchasedandusedintheUnitedStatesofAmerica
andCanada.
What will VTech do if the Product is not free from
defects in materials and workmanship during
the limited warranty period (“Materially Defective
Product”)?
Duringthelimitedwarrantyperiod,VTech’s
authorizedservicerepresentativewillrepair
orreplaceatVTech’soption,withoutcharge,
aMateriallyDefectiveProduct.Ifwerepair
theProduct,wemayuseneworrefurbished
replacementparts.Ifwechoosetoreplacethe
Product,wemayreplaceitwithaneworrefurbished
Productofthesameorsimilardesign.Wewillretain
defectiveparts,modules,orequipment.Repairor
replacementoftheProduct,atVTech’soption,is
yourexclusiveremedy.VTechwillreturntherepaired
orreplacementProductstoyouinworkingcondition.
Youshouldexpecttherepairorreplacementtotake
approximately30days.
How long is the limited warranty period?
ThelimitedwarrantyperiodfortheProductextends
forONE(1)YEARfromthedateofpurchase.If
VTechrepairsorreplacesaMateriallyDefective
Productunderthetermsofthislimitedwarranty,
thislimitedwarrantyalsoappliestotherepairedor
replacementProductforaperiodofeither(a)90days
fromthedatetherepairedorreplacementProduct
isshippedtoyouor(b)thetimeremainingonthe
originalone-yearwarranty;whicheverislonger.
What is not covered by this limited warranty?
Thislimitedwarrantydoesnotcover:
1. Productthathasbeensubjectedtomisuse,
accident,shippingorotherphysicaldamage,
improperinstallation,abnormaloperationor
handling,neglect,inundation,fire,waterorother
liquidintrusion;or
2. Productthathasbeendamagedduetorepair,
alterationormodificationbyanyoneotherthan
anauthorizedservicerepresentativeofVTech;or
3. Producttotheextentthattheproblem
experiencediscausedbysignalconditions,
networkreliability,orcableorantennasystems;
or
4. Producttotheextentthattheproblemiscaused
byusewithnon-VTechaccessories;or
5. Productwhosewarranty/qualitystickers,product
serialnumberplatesorelectronicserialnumbers
havebeenremoved,alteredorrenderedillegible;
or
6. Productpurchased,used,serviced,orshipped
forrepairfromoutsidetheUnitedStatesof
AmericaorCanada,orusedforcommercialor
institutionalpurposes(includingbutnotlimitedto
Productsusedforrentalpurposes);or
7. Productreturnedwithoutavalidproofof
purchase(seeitem2onthenextpage);or
8. Chargesforinstallationorsetup,adjustmentof
customercontrols,andinstallationorrepairof
systemsoutsidetheunit.
How do you get warranty service?
ToobtainwarrantyserviceintheUSA,pleasevisit
ourwebsiteatwww.vtechphones.comorcall
1-844-848-8324(1-844-84-VTECH).InCanada,go
towww.vtechcanada.comorcall1-888-211-2005.
NOTE:Beforecallingforservice,pleasereviewthe
user’smanual-acheckoftheProduct’scontrols
andfeaturesmaysaveyouaservicecall.
Exceptasprovidedbyapplicablelaw,youassume
theriskoflossordamageduringtransitand
transportationandareresponsiblefordelivery
orhandlingchargesincurredinthetransportof
theProduct(s)totheservicelocation.VTech
willreturnrepairedorreplacedProductunder
thislimitedwarranty.Transportation,deliveryor
handlingchargesareprepaid.VTechassumesno
riskfordamageorlossoftheProductintransit.If
theProductfailureisnotcoveredbythislimited
warranty,orproofofpurchasedoesnotmeetthe
termsofthislimitedwarranty,VTechwillnotifyyou
andwillrequestthatyouauthorizethecostofrepair
priortoanyfurtherrepairactivity.Youmustpayfor
thecostofrepairandreturnshippingcostsforthe
repairofProductsthatarenotcoveredbythislimited
warranty.
What must you return with the Product to get
warranty service?
1. Returntheentireoriginalpackageand
contentsincludingtheProducttotheVTech
servicelocationalongwithadescriptionofthe
malfunctionordifficulty;and
2. Includea“validproofofpurchase”(salesreceipt)
identifyingtheProductpurchased(Product
model)andthedateofpurchaseorreceipt;and
3. Provideyourname,completeandcorrectmailing
address,andtelephonenumber.
Frequently asked questions
Belowarethequestionsmostfrequentlyaskedabout
theIPcamera.Ifyoucannotfindtheanswertoyour
questioninthebelowtable,visitourwebsiteat
www.vtechphones.comorcall1-844-848-8324
(1-844-84-VTECH)forcustomerservice.InCanada,
gotowww.vtechcanada.comorcall1-888-211-2005.
TheLEDson
theIPcamera
aretoobright.
CanIturn
themoff?
YoucanturnofftheLEDsof
yourIPcamera.Readthe
Online LED indicationsection
underCamera settingsin
theonlineappmanualfor
instructions.
Whydoesthe
IPcamera
notrespond
normally?
Trythefollowing(intheorder
listed)forcommoncure:
1.Disconnectthepowertothe
cameraunit.
2.Waitafewminutesbefore
connectingpowerbacktothe
cameraunit.
3.Runthemobileappagain.
Whyismy
screeninblack
andwhite?
TheIPcamerahasalight
sensorthatmeasuresthe
ambientlight.Whentheambient
lightisdim,suchasduring
nighttimeorinadarkroom,the
cameraactivatesitsinfrared
LEDs,anddisplaysthecamera
viewinblackandwhite.
Whydoesmy
IPcamera
showoffline?
Whyisthe
connectionlost
everynowand
then?
Thecameraunitmaylosethe
Internetconnection.Checkyour
networkandtheroutersetting.
Otherelectronicproductsmay
causeinterferencewithyourIP
camera.TryinstallingyourIP
cameraasfarawayfromthese
electronicdevicesaspossible.
Other limitations
Thiswarrantyisthecompleteandexclusive
agreementbetweenyouandVTech.Itsupersedes
allotherwrittenororalcommunicationsrelatedto
thisProduct.VTechprovidesnootherwarrantiesfor
thisProduct.Thewarrantyexclusivelydescribesall
ofVTech’sresponsibilitiesregardingtheProduct.
Therearenootherexpresswarranties.Noone
isauthorizedtomakemodificationstothislimited
warrantyandyoushouldnotrelyonanysuch
modification.
State/ProvincialLawRights:Thiswarrantygivesyou
specificlegalrights,andyoumayalsohaveotherrights,
whichvaryfromstatetostateorprovincetoprovince.
Limitations:Impliedwarranties,includingthoseof
fitnessforaparticularpurposeandmerchantability(an
unwrittenwarrantythattheProductisfitforordinary
use)arelimitedtooneyearfromthedateofpurchase.
Somestates/provincesdonotallowlimitationsonhow
longanimpliedwarrantylasts,sotheabovelimitation
maynotapplytoyou.InnoeventshallVTechbeliable
foranyindirect,special,incidental,consequential,
orsimilardamages(including,butnotlimitedtolost
profitsorrevenue,inabilitytousetheProductor
otherassociatedequipment,thecostofsubstitute
equipment,andclaimsbythirdparties)resultingfrom
theuseofthisProduct.Somestates/provincesdo
notallowtheexclusionorlimitationofincidentalor
consequentialdamages,sotheabovelimitationor
exclusionmaynotapplytoyou.
Please retain your original sales receipt as proof
of purchase.
Pair new IP camera
YoucanaddorreplaceanyIPcameras.
TheWirelessMonitoringfamilyincludesIP
camerasVC921andVC931,whichcanbe
purchasedseparately.Theycanbepairedtoyour
cameraaccountwiththeMyVTech Camsmobile
app,forexample,youcanhaveacombinationof
VC921andVC931.Youcanpairamaximumof
10IPcamerastoyourcameraaccount.
Formoredetails,refertotheonlineappmanuals
ofVC921orVC931intheHelppageofthe
mobileapp.
Connect to audio output device
(optional)
YourIPcamerahasabuilt-inspeaker.Youcan
alsoconnectanexternalself-poweredspeakerto
yourcameraunitforextrasoundquality.
AUDIO IN
LR
volume
-
4. Placethecameraunitonthewallmount
bracket,andthenslideitforwarduntilitlocks
intoplace.
-OR-
5. Connectthepoweradaptertothecameraunit
andapowersupplynotcontrolledbyawall
switch.
microSD
microSD
Insert micro SD card (optional)
YourIPcameracancapturevideosofthe
monitoringareawhenmotionisdetected.Youcan
choosetosavethevideostoamicroSDcard.
IfyoupurchasedVC9311-112orVC9311-122,
a16GBmicroSDcardispre-installedinyour
cameraunit.
NOTES
• YourIPcamerasupportsClass4orhighermicroSD
card,withstoragecapacityupto32GB.
CAUTION
• PriortoinsertingorejectingthemicroSDcard
installedinyourIPcamera,thecameramustbe
poweredoff.Topoweroff,unplugthecamerafrom
thepowersupply.
volume
-
+
micro SD
micro SD
micro SD
micro S
Click!
Mount the IP Camera (optional)
NOTES
• Thetypesofscrewsandanchorsyouneeddepend
onthecompositionofthewall.Youmayneedto
purchasethescrewsandanchorsseparatelyto
mountyourcameraunit.
1. Placethewallmountbracketonawalloron
theceiling,andthenuseapenciltomarktwo
holesinparallel.
2. Removethewallmountbracketandthendrill
twoholesinthewallorontheceiling(7/32”
drillbit).
• Ifyoudrilltheholesintoanobjectotherthana
stud,insertthewallanchorsintotheholesand
tapgentlyontheendswithahammeruntilthe
wallanchorsareflushwiththewall.
3. Aligntheholesonthewallmountbracket
withthescrewsonthewallorontheceiling.
Tightenthescrewsintheholes.

General product care
Tokeepthisproductworkingwellandlooking
good,followtheseguidelines:
• Avoidputtingitnearheatingappliancesand
devicesthatgenerateelectricalnoise(for
example,motorsorfluorescentlamps).
• DONOTexposeittodirectsunlightor
moisture.
• Avoiddroppingtheproductortreatingit
roughly.
• Cleanwithasoftcloth.
• DONOTimmersethecameraunitinwater
anddonotcleanitunderthetap.
• DONOTusecleaningsprayorliquidcleaners.
• Makesurethecameraunitisdrybeforeyou
connectittothemainsagain.
Storage
WhenyouarenotgoingtousetheIPcamerafor
sometime,storethecameraunitandtheadapter
inacoolanddryplace.
Specificationsaresubjecttochangewithoutnotice.
©2018VTechCommunications,Inc.
Allrightsreserved.08/18.VC931X-X_IG_V4.0
Documentordernumber:96-011758-040-100
Technical specifications
Frequency Cameraunit:2412-2462MHz
Channels 11
Nominal
effective
range
MaximumpowerallowedbyFCC
andIC.Actualoperatingrangemay
varyaccordingtoenvironmental
conditionsatthetimeofuse.
Power
requirement
Cameraunitpoweradapter:
Input:100-240VAC50/60Hz
Output:5VDC1500mA
AndroidTMisatrademarkofGoogleInc.
IOSisatrademarkorregisteredtrademarkofCiscointhe
U.S.andothercountriesandisusedunderlicense.
Limited warranty
What does this limited warranty cover?
ThemanufacturerofthisVTechProductwarrantsto
theholderofavalidproofofpurchase(“Consumer”
or“you”)thattheProductandallaccessories
providedinthesalespackage(“Product”)are
freefromdefectsinmaterialandworkmanship,
pursuanttothefollowingtermsandconditions,
wheninstalledandusednormallyandinaccordance
withtheProductoperatinginstructions.Thislimited
warrantyextendsonlytotheConsumerforProducts
purchasedandusedintheUnitedStatesofAmerica
andCanada.
What will VTech do if the Product is not free from
defects in materials and workmanship during
the limited warranty period (“Materially Defective
Product”)?
Duringthelimitedwarrantyperiod,VTech’s
authorizedservicerepresentativewillrepair
orreplaceatVTech’soption,withoutcharge,
aMateriallyDefectiveProduct.Ifwerepair
theProduct,wemayuseneworrefurbished
replacementparts.Ifwechoosetoreplacethe
Product,wemayreplaceitwithaneworrefurbished
Productofthesameorsimilardesign.Wewillretain
defectiveparts,modules,orequipment.Repairor
replacementoftheProduct,atVTech’soption,is
yourexclusiveremedy.VTechwillreturntherepaired
orreplacementProductstoyouinworkingcondition.
Youshouldexpecttherepairorreplacementtotake
approximately30days.
How long is the limited warranty period?
ThelimitedwarrantyperiodfortheProductextends
forONE(1)YEARfromthedateofpurchase.If
VTechrepairsorreplacesaMateriallyDefective
Productunderthetermsofthislimitedwarranty,
thislimitedwarrantyalsoappliestotherepairedor
replacementProductforaperiodofeither(a)90days
fromthedatetherepairedorreplacementProduct
isshippedtoyouor(b)thetimeremainingonthe
originalone-yearwarranty;whicheverislonger.
What is not covered by this limited warranty?
Thislimitedwarrantydoesnotcover:
1. Productthathasbeensubjectedtomisuse,
accident,shippingorotherphysicaldamage,
improperinstallation,abnormaloperationor
handling,neglect,inundation,fire,waterorother
liquidintrusion;or
2. Productthathasbeendamagedduetorepair,
alterationormodificationbyanyoneotherthan
anauthorizedservicerepresentativeofVTech;or
3. Producttotheextentthattheproblem
experiencediscausedbysignalconditions,
networkreliability,orcableorantennasystems;
or
4. Producttotheextentthattheproblemiscaused
byusewithnon-VTechaccessories;or
5. Productwhosewarranty/qualitystickers,product
serialnumberplatesorelectronicserialnumbers
havebeenremoved,alteredorrenderedillegible;
or
6. Productpurchased,used,serviced,orshipped
forrepairfromoutsidetheUnitedStatesof
AmericaorCanada,orusedforcommercialor
institutionalpurposes(includingbutnotlimitedto
Productsusedforrentalpurposes);or
7. Productreturnedwithoutavalidproofof
purchase(seeitem2onthenextpage);or
8. Chargesforinstallationorsetup,adjustmentof
customercontrols,andinstallationorrepairof
systemsoutsidetheunit.
How do you get warranty service?
ToobtainwarrantyserviceintheUSA,pleasevisit
ourwebsiteatwww.vtechphones.comorcall
1-844-848-8324(1-844-84-VTECH).InCanada,go
towww.vtechcanada.comorcall1-888-211-2005.
NOTE:Beforecallingforservice,pleasereviewthe
user’smanual-acheckoftheProduct’scontrols
andfeaturesmaysaveyouaservicecall.
Exceptasprovidedbyapplicablelaw,youassume
theriskoflossordamageduringtransitand
transportationandareresponsiblefordelivery
orhandlingchargesincurredinthetransportof
theProduct(s)totheservicelocation.VTech
willreturnrepairedorreplacedProductunder
thislimitedwarranty.Transportation,deliveryor
handlingchargesareprepaid.VTechassumesno
riskfordamageorlossoftheProductintransit.If
theProductfailureisnotcoveredbythislimited
warranty,orproofofpurchasedoesnotmeetthe
termsofthislimitedwarranty,VTechwillnotifyyou
andwillrequestthatyouauthorizethecostofrepair
priortoanyfurtherrepairactivity.Youmustpayfor
thecostofrepairandreturnshippingcostsforthe
repairofProductsthatarenotcoveredbythislimited
warranty.
What must you return with the Product to get
warranty service?
1. Returntheentireoriginalpackageand
contentsincludingtheProducttotheVTech
servicelocationalongwithadescriptionofthe
malfunctionordifficulty;and
2. Includea“validproofofpurchase”(salesreceipt)
identifyingtheProductpurchased(Product
model)andthedateofpurchaseorreceipt;and
3. Provideyourname,completeandcorrectmailing
address,andtelephonenumber.
Frequently asked questions
Belowarethequestionsmostfrequentlyaskedabout
theIPcamera.Ifyoucannotfindtheanswertoyour
questioninthebelowtable,visitourwebsiteat
www.vtechphones.comorcall1-844-848-8324
(1-844-84-VTECH)forcustomerservice.InCanada,
gotowww.vtechcanada.comorcall1-888-211-2005.
TheLEDson
theIPcamera
aretoobright.
CanIturn
themoff?
YoucanturnofftheLEDsof
yourIPcamera.Readthe
Online LED indicationsection
underCamera settingsin
theonlineappmanualfor
instructions.
Whydoesthe
IPcamera
notrespond
normally?
Trythefollowing(intheorder
listed)forcommoncure:
1.Disconnectthepowertothe
cameraunit.
2.Waitafewminutesbefore
connectingpowerbacktothe
cameraunit.
3.Runthemobileappagain.
Whyismy
screeninblack
andwhite?
TheIPcamerahasalight
sensorthatmeasuresthe
ambientlight.Whentheambient
lightisdim,suchasduring
nighttimeorinadarkroom,the
cameraactivatesitsinfrared
LEDs,anddisplaysthecamera
viewinblackandwhite.
Whydoesmy
IPcamera
showoffline?
Whyisthe
connectionlost
everynowand
then?
Thecameraunitmaylosethe
Internetconnection.Checkyour
networkandtheroutersetting.
Otherelectronicproductsmay
causeinterferencewithyourIP
camera.TryinstallingyourIP
cameraasfarawayfromthese
electronicdevicesaspossible.
Other limitations
Thiswarrantyisthecompleteandexclusive
agreementbetweenyouandVTech.Itsupersedes
allotherwrittenororalcommunicationsrelatedto
thisProduct.VTechprovidesnootherwarrantiesfor
thisProduct.Thewarrantyexclusivelydescribesall
ofVTech’sresponsibilitiesregardingtheProduct.
Therearenootherexpresswarranties.Noone
isauthorizedtomakemodificationstothislimited
warrantyandyoushouldnotrelyonanysuch
modification.
State/ProvincialLawRights:Thiswarrantygivesyou
specificlegalrights,andyoumayalsohaveotherrights,
whichvaryfromstatetostateorprovincetoprovince.
Limitations:Impliedwarranties,includingthoseof
fitnessforaparticularpurposeandmerchantability(an
unwrittenwarrantythattheProductisfitforordinary
use)arelimitedtooneyearfromthedateofpurchase.
Somestates/provincesdonotallowlimitationsonhow
longanimpliedwarrantylasts,sotheabovelimitation
maynotapplytoyou.InnoeventshallVTechbeliable
foranyindirect,special,incidental,consequential,
orsimilardamages(including,butnotlimitedtolost
profitsorrevenue,inabilitytousetheProductor
otherassociatedequipment,thecostofsubstitute
equipment,andclaimsbythirdparties)resultingfrom
theuseofthisProduct.Somestates/provincesdo
notallowtheexclusionorlimitationofincidentalor
consequentialdamages,sotheabovelimitationor
exclusionmaynotapplytoyou.
Please retain your original sales receipt as proof
of purchase.
Pair new IP camera
YoucanaddorreplaceanyIPcameras.
TheWirelessMonitoringfamilyincludesIP
camerasVC921andVC931,whichcanbe
purchasedseparately.Theycanbepairedtoyour
cameraaccountwiththeMyVTech Camsmobile
app,forexample,youcanhaveacombinationof
VC921andVC931.Youcanpairamaximumof
10IPcamerastoyourcameraaccount.
Formoredetails,refertotheonlineappmanuals
ofVC921orVC931intheHelppageofthe
mobileapp.
Connect to audio output device
(optional)
YourIPcamerahasabuilt-inspeaker.Youcan
alsoconnectanexternalself-poweredspeakerto
yourcameraunitforextrasoundquality.
AUDIO IN
LR
volume
-
4. Placethecameraunitonthewallmount
bracket,andthenslideitforwarduntilitlocks
intoplace.
-OR-
5. Connectthepoweradaptertothecameraunit
andapowersupplynotcontrolledbyawall
switch.
microSD
microSD
Insert micro SD card (optional)
YourIPcameracancapturevideosofthe
monitoringareawhenmotionisdetected.Youcan
choosetosavethevideostoamicroSDcard.
IfyoupurchasedVC9311-112orVC9311-122,
a16GBmicroSDcardispre-installedinyour
cameraunit.
NOTES
• YourIPcamerasupportsClass4orhighermicroSD
card,withstoragecapacityupto32GB.
CAUTION
• PriortoinsertingorejectingthemicroSDcard
installedinyourIPcamera,thecameramustbe
poweredoff.Topoweroff,unplugthecamerafrom
thepowersupply.
volume
-
+
micro SD
micro SD
micro SD
micro S
Click!
Mount the IP Camera (optional)
NOTES
• Thetypesofscrewsandanchorsyouneeddepend
onthecompositionofthewall.Youmayneedto
purchasethescrewsandanchorsseparatelyto
mountyourcameraunit.
1. Placethewallmountbracketonawalloron
theceiling,andthenuseapenciltomarktwo
holesinparallel.
2. Removethewallmountbracketandthendrill
twoholesinthewallorontheceiling(7/32”
drillbit).
• Ifyoudrilltheholesintoanobjectotherthana
stud,insertthewallanchorsintotheholesand
tapgentlyontheendswithahammeruntilthe
wallanchorsareflushwiththewall.
3. Aligntheholesonthewallmountbracket
withthescrewsonthewallorontheceiling.
Tightenthescrewsintheholes.

General product care
Tokeepthisproductworkingwellandlooking
good,followtheseguidelines:
• Avoidputtingitnearheatingappliancesand
devicesthatgenerateelectricalnoise(for
example,motorsorfluorescentlamps).
• DONOTexposeittodirectsunlightor
moisture.
• Avoiddroppingtheproductortreatingit
roughly.
• Cleanwithasoftcloth.
• DONOTimmersethecameraunitinwater
anddonotcleanitunderthetap.
• DONOTusecleaningsprayorliquidcleaners.
• Makesurethecameraunitisdrybeforeyou
connectittothemainsagain.
Storage
WhenyouarenotgoingtousetheIPcamerafor
sometime,storethecameraunitandtheadapter
inacoolanddryplace.
Specificationsaresubjecttochangewithoutnotice.
©2018VTechCommunications,Inc.
Allrightsreserved.08/18.VC931X-X_IG_V4.0
Documentordernumber:96-011758-040-100
Technical specifications
Frequency Cameraunit:2412-2462MHz
Channels 11
Nominal
effective
range
MaximumpowerallowedbyFCC
andIC.Actualoperatingrangemay
varyaccordingtoenvironmental
conditionsatthetimeofuse.
Power
requirement
Cameraunitpoweradapter:
Input:100-240VAC50/60Hz
Output:5VDC1500mA
AndroidTMisatrademarkofGoogleInc.
IOSisatrademarkorregisteredtrademarkofCiscointhe
U.S.andothercountriesandisusedunderlicense.
Limited warranty
What does this limited warranty cover?
ThemanufacturerofthisVTechProductwarrantsto
theholderofavalidproofofpurchase(“Consumer”
or“you”)thattheProductandallaccessories
providedinthesalespackage(“Product”)are
freefromdefectsinmaterialandworkmanship,
pursuanttothefollowingtermsandconditions,
wheninstalledandusednormallyandinaccordance
withtheProductoperatinginstructions.Thislimited
warrantyextendsonlytotheConsumerforProducts
purchasedandusedintheUnitedStatesofAmerica
andCanada.
What will VTech do if the Product is not free from
defects in materials and workmanship during
the limited warranty period (“Materially Defective
Product”)?
Duringthelimitedwarrantyperiod,VTech’s
authorizedservicerepresentativewillrepair
orreplaceatVTech’soption,withoutcharge,
aMateriallyDefectiveProduct.Ifwerepair
theProduct,wemayuseneworrefurbished
replacementparts.Ifwechoosetoreplacethe
Product,wemayreplaceitwithaneworrefurbished
Productofthesameorsimilardesign.Wewillretain
defectiveparts,modules,orequipment.Repairor
replacementoftheProduct,atVTech’soption,is
yourexclusiveremedy.VTechwillreturntherepaired
orreplacementProductstoyouinworkingcondition.
Youshouldexpecttherepairorreplacementtotake
approximately30days.
How long is the limited warranty period?
ThelimitedwarrantyperiodfortheProductextends
forONE(1)YEARfromthedateofpurchase.If
VTechrepairsorreplacesaMateriallyDefective
Productunderthetermsofthislimitedwarranty,
thislimitedwarrantyalsoappliestotherepairedor
replacementProductforaperiodofeither(a)90days
fromthedatetherepairedorreplacementProduct
isshippedtoyouor(b)thetimeremainingonthe
originalone-yearwarranty;whicheverislonger.
What is not covered by this limited warranty?
Thislimitedwarrantydoesnotcover:
1. Productthathasbeensubjectedtomisuse,
accident,shippingorotherphysicaldamage,
improperinstallation,abnormaloperationor
handling,neglect,inundation,fire,waterorother
liquidintrusion;or
2. Productthathasbeendamagedduetorepair,
alterationormodificationbyanyoneotherthan
anauthorizedservicerepresentativeofVTech;or
3. Producttotheextentthattheproblem
experiencediscausedbysignalconditions,
networkreliability,orcableorantennasystems;
or
4. Producttotheextentthattheproblemiscaused
byusewithnon-VTechaccessories;or
5. Productwhosewarranty/qualitystickers,product
serialnumberplatesorelectronicserialnumbers
havebeenremoved,alteredorrenderedillegible;
or
6. Productpurchased,used,serviced,orshipped
forrepairfromoutsidetheUnitedStatesof
AmericaorCanada,orusedforcommercialor
institutionalpurposes(includingbutnotlimitedto
Productsusedforrentalpurposes);or
7. Productreturnedwithoutavalidproofof
purchase(seeitem2onthenextpage);or
8. Chargesforinstallationorsetup,adjustmentof
customercontrols,andinstallationorrepairof
systemsoutsidetheunit.
How do you get warranty service?
ToobtainwarrantyserviceintheUSA,pleasevisit
ourwebsiteatwww.vtechphones.comorcall
1-844-848-8324(1-844-84-VTECH).InCanada,go
towww.vtechcanada.comorcall1-888-211-2005.
NOTE:Beforecallingforservice,pleasereviewthe
user’smanual-acheckoftheProduct’scontrols
andfeaturesmaysaveyouaservicecall.
Exceptasprovidedbyapplicablelaw,youassume
theriskoflossordamageduringtransitand
transportationandareresponsiblefordelivery
orhandlingchargesincurredinthetransportof
theProduct(s)totheservicelocation.VTech
willreturnrepairedorreplacedProductunder
thislimitedwarranty.Transportation,deliveryor
handlingchargesareprepaid.VTechassumesno
riskfordamageorlossoftheProductintransit.If
theProductfailureisnotcoveredbythislimited
warranty,orproofofpurchasedoesnotmeetthe
termsofthislimitedwarranty,VTechwillnotifyyou
andwillrequestthatyouauthorizethecostofrepair
priortoanyfurtherrepairactivity.Youmustpayfor
thecostofrepairandreturnshippingcostsforthe
repairofProductsthatarenotcoveredbythislimited
warranty.
What must you return with the Product to get
warranty service?
1. Returntheentireoriginalpackageand
contentsincludingtheProducttotheVTech
servicelocationalongwithadescriptionofthe
malfunctionordifficulty;and
2. Includea“validproofofpurchase”(salesreceipt)
identifyingtheProductpurchased(Product
model)andthedateofpurchaseorreceipt;and
3. Provideyourname,completeandcorrectmailing
address,andtelephonenumber.
Frequently asked questions
Belowarethequestionsmostfrequentlyaskedabout
theIPcamera.Ifyoucannotfindtheanswertoyour
questioninthebelowtable,visitourwebsiteat
www.vtechphones.comorcall1-844-848-8324
(1-844-84-VTECH)forcustomerservice.InCanada,
gotowww.vtechcanada.comorcall1-888-211-2005.
TheLEDson
theIPcamera
aretoobright.
CanIturn
themoff?
YoucanturnofftheLEDsof
yourIPcamera.Readthe
Online LED indicationsection
underCamera settingsin
theonlineappmanualfor
instructions.
Whydoesthe
IPcamera
notrespond
normally?
Trythefollowing(intheorder
listed)forcommoncure:
1.Disconnectthepowertothe
cameraunit.
2.Waitafewminutesbefore
connectingpowerbacktothe
cameraunit.
3.Runthemobileappagain.
Whyismy
screeninblack
andwhite?
TheIPcamerahasalight
sensorthatmeasuresthe
ambientlight.Whentheambient
lightisdim,suchasduring
nighttimeorinadarkroom,the
cameraactivatesitsinfrared
LEDs,anddisplaysthecamera
viewinblackandwhite.
Whydoesmy
IPcamera
showoffline?
Whyisthe
connectionlost
everynowand
then?
Thecameraunitmaylosethe
Internetconnection.Checkyour
networkandtheroutersetting.
Otherelectronicproductsmay
causeinterferencewithyourIP
camera.TryinstallingyourIP
cameraasfarawayfromthese
electronicdevicesaspossible.
Other limitations
Thiswarrantyisthecompleteandexclusive
agreementbetweenyouandVTech.Itsupersedes
allotherwrittenororalcommunicationsrelatedto
thisProduct.VTechprovidesnootherwarrantiesfor
thisProduct.Thewarrantyexclusivelydescribesall
ofVTech’sresponsibilitiesregardingtheProduct.
Therearenootherexpresswarranties.Noone
isauthorizedtomakemodificationstothislimited
warrantyandyoushouldnotrelyonanysuch
modification.
State/ProvincialLawRights:Thiswarrantygivesyou
specificlegalrights,andyoumayalsohaveotherrights,
whichvaryfromstatetostateorprovincetoprovince.
Limitations:Impliedwarranties,includingthoseof
fitnessforaparticularpurposeandmerchantability(an
unwrittenwarrantythattheProductisfitforordinary
use)arelimitedtooneyearfromthedateofpurchase.
Somestates/provincesdonotallowlimitationsonhow
longanimpliedwarrantylasts,sotheabovelimitation
maynotapplytoyou.InnoeventshallVTechbeliable
foranyindirect,special,incidental,consequential,
orsimilardamages(including,butnotlimitedtolost
profitsorrevenue,inabilitytousetheProductor
otherassociatedequipment,thecostofsubstitute
equipment,andclaimsbythirdparties)resultingfrom
theuseofthisProduct.Somestates/provincesdo
notallowtheexclusionorlimitationofincidentalor
consequentialdamages,sotheabovelimitationor
exclusionmaynotapplytoyou.
Please retain your original sales receipt as proof
of purchase.
Pair new IP camera
YoucanaddorreplaceanyIPcameras.
TheWirelessMonitoringfamilyincludesIP
camerasVC921andVC931,whichcanbe
purchasedseparately.Theycanbepairedtoyour
cameraaccountwiththeMyVTech Camsmobile
app,forexample,youcanhaveacombinationof
VC921andVC931.Youcanpairamaximumof
10IPcamerastoyourcameraaccount.
Formoredetails,refertotheonlineappmanuals
ofVC921orVC931intheHelppageofthe
mobileapp.
Connect to audio output device
(optional)
YourIPcamerahasabuilt-inspeaker.Youcan
alsoconnectanexternalself-poweredspeakerto
yourcameraunitforextrasoundquality.
AUDIO IN
LR
volume
-
4. Placethecameraunitonthewallmount
bracket,andthenslideitforwarduntilitlocks
intoplace.
-OR-
5. Connectthepoweradaptertothecameraunit
andapowersupplynotcontrolledbyawall
switch.
microSD
microSD
Insert micro SD card (optional)
YourIPcameracancapturevideosofthe
monitoringareawhenmotionisdetected.Youcan
choosetosavethevideostoamicroSDcard.
IfyoupurchasedVC9311-112orVC9311-122,
a16GBmicroSDcardispre-installedinyour
cameraunit.
NOTES
• YourIPcamerasupportsClass4orhighermicroSD
card,withstoragecapacityupto32GB.
CAUTION
• PriortoinsertingorejectingthemicroSDcard
installedinyourIPcamera,thecameramustbe
poweredoff.Topoweroff,unplugthecamerafrom
thepowersupply.
volume
-
+
micro SD
micro SD
micro SD
micro S
Click!
Mount the IP Camera (optional)
NOTES
• Thetypesofscrewsandanchorsyouneeddepend
onthecompositionofthewall.Youmayneedto
purchasethescrewsandanchorsseparatelyto
mountyourcameraunit.
1. Placethewallmountbracketonawalloron
theceiling,andthenuseapenciltomarktwo
holesinparallel.
2. Removethewallmountbracketandthendrill
twoholesinthewallorontheceiling(7/32”
drillbit).
• Ifyoudrilltheholesintoanobjectotherthana
stud,insertthewallanchorsintotheholesand
tapgentlyontheendswithahammeruntilthe
wallanchorsareflushwiththewall.
3. Aligntheholesonthewallmountbracket
withthescrewsonthewallorontheceiling.
Tightenthescrewsintheholes.

General product care
Tokeepthisproductworkingwellandlooking
good,followtheseguidelines:
• Avoidputtingitnearheatingappliancesand
devicesthatgenerateelectricalnoise(for
example,motorsorfluorescentlamps).
• DONOTexposeittodirectsunlightor
moisture.
• Avoiddroppingtheproductortreatingit
roughly.
• Cleanwithasoftcloth.
• DONOTimmersethecameraunitinwater
anddonotcleanitunderthetap.
• DONOTusecleaningsprayorliquidcleaners.
• Makesurethecameraunitisdrybeforeyou
connectittothemainsagain.
Storage
WhenyouarenotgoingtousetheIPcamerafor
sometime,storethecameraunitandtheadapter
inacoolanddryplace.
Specificationsaresubjecttochangewithoutnotice.
©2018VTechCommunications,Inc.
Allrightsreserved.08/18.VC931X-X_IG_V4.0
Documentordernumber:96-011758-040-100
Technical specifications
Frequency Cameraunit:2412-2462MHz
Channels 11
Nominal
effective
range
MaximumpowerallowedbyFCC
andIC.Actualoperatingrangemay
varyaccordingtoenvironmental
conditionsatthetimeofuse.
Power
requirement
Cameraunitpoweradapter:
Input:100-240VAC50/60Hz
Output:5VDC1500mA
AndroidTMisatrademarkofGoogleInc.
IOSisatrademarkorregisteredtrademarkofCiscointhe
U.S.andothercountriesandisusedunderlicense.
Limited warranty
What does this limited warranty cover?
ThemanufacturerofthisVTechProductwarrantsto
theholderofavalidproofofpurchase(“Consumer”
or“you”)thattheProductandallaccessories
providedinthesalespackage(“Product”)are
freefromdefectsinmaterialandworkmanship,
pursuanttothefollowingtermsandconditions,
wheninstalledandusednormallyandinaccordance
withtheProductoperatinginstructions.Thislimited
warrantyextendsonlytotheConsumerforProducts
purchasedandusedintheUnitedStatesofAmerica
andCanada.
What will VTech do if the Product is not free from
defects in materials and workmanship during
the limited warranty period (“Materially Defective
Product”)?
Duringthelimitedwarrantyperiod,VTech’s
authorizedservicerepresentativewillrepair
orreplaceatVTech’soption,withoutcharge,
aMateriallyDefectiveProduct.Ifwerepair
theProduct,wemayuseneworrefurbished
replacementparts.Ifwechoosetoreplacethe
Product,wemayreplaceitwithaneworrefurbished
Productofthesameorsimilardesign.Wewillretain
defectiveparts,modules,orequipment.Repairor
replacementoftheProduct,atVTech’soption,is
yourexclusiveremedy.VTechwillreturntherepaired
orreplacementProductstoyouinworkingcondition.
Youshouldexpecttherepairorreplacementtotake
approximately30days.
How long is the limited warranty period?
ThelimitedwarrantyperiodfortheProductextends
forONE(1)YEARfromthedateofpurchase.If
VTechrepairsorreplacesaMateriallyDefective
Productunderthetermsofthislimitedwarranty,
thislimitedwarrantyalsoappliestotherepairedor
replacementProductforaperiodofeither(a)90days
fromthedatetherepairedorreplacementProduct
isshippedtoyouor(b)thetimeremainingonthe
originalone-yearwarranty;whicheverislonger.
What is not covered by this limited warranty?
Thislimitedwarrantydoesnotcover:
1. Productthathasbeensubjectedtomisuse,
accident,shippingorotherphysicaldamage,
improperinstallation,abnormaloperationor
handling,neglect,inundation,fire,waterorother
liquidintrusion;or
2. Productthathasbeendamagedduetorepair,
alterationormodificationbyanyoneotherthan
anauthorizedservicerepresentativeofVTech;or
3. Producttotheextentthattheproblem
experiencediscausedbysignalconditions,
networkreliability,orcableorantennasystems;
or
4. Producttotheextentthattheproblemiscaused
byusewithnon-VTechaccessories;or
5. Productwhosewarranty/qualitystickers,product
serialnumberplatesorelectronicserialnumbers
havebeenremoved,alteredorrenderedillegible;
or
6. Productpurchased,used,serviced,orshipped
forrepairfromoutsidetheUnitedStatesof
AmericaorCanada,orusedforcommercialor
institutionalpurposes(includingbutnotlimitedto
Productsusedforrentalpurposes);or
7. Productreturnedwithoutavalidproofof
purchase(seeitem2onthenextpage);or
8. Chargesforinstallationorsetup,adjustmentof
customercontrols,andinstallationorrepairof
systemsoutsidetheunit.
How do you get warranty service?
ToobtainwarrantyserviceintheUSA,pleasevisit
ourwebsiteatwww.vtechphones.comorcall
1-844-848-8324(1-844-84-VTECH).InCanada,go
towww.vtechcanada.comorcall1-888-211-2005.
NOTE:Beforecallingforservice,pleasereviewthe
user’smanual-acheckoftheProduct’scontrols
andfeaturesmaysaveyouaservicecall.
Exceptasprovidedbyapplicablelaw,youassume
theriskoflossordamageduringtransitand
transportationandareresponsiblefordelivery
orhandlingchargesincurredinthetransportof
theProduct(s)totheservicelocation.VTech
willreturnrepairedorreplacedProductunder
thislimitedwarranty.Transportation,deliveryor
handlingchargesareprepaid.VTechassumesno
riskfordamageorlossoftheProductintransit.If
theProductfailureisnotcoveredbythislimited
warranty,orproofofpurchasedoesnotmeetthe
termsofthislimitedwarranty,VTechwillnotifyyou
andwillrequestthatyouauthorizethecostofrepair
priortoanyfurtherrepairactivity.Youmustpayfor
thecostofrepairandreturnshippingcostsforthe
repairofProductsthatarenotcoveredbythislimited
warranty.
What must you return with the Product to get
warranty service?
1. Returntheentireoriginalpackageand
contentsincludingtheProducttotheVTech
servicelocationalongwithadescriptionofthe
malfunctionordifficulty;and
2. Includea“validproofofpurchase”(salesreceipt)
identifyingtheProductpurchased(Product
model)andthedateofpurchaseorreceipt;and
3. Provideyourname,completeandcorrectmailing
address,andtelephonenumber.
Frequently asked questions
Belowarethequestionsmostfrequentlyaskedabout
theIPcamera.Ifyoucannotfindtheanswertoyour
questioninthebelowtable,visitourwebsiteat
www.vtechphones.comorcall1-844-848-8324
(1-844-84-VTECH)forcustomerservice.InCanada,
gotowww.vtechcanada.comorcall1-888-211-2005.
TheLEDson
theIPcamera
aretoobright.
CanIturn
themoff?
YoucanturnofftheLEDsof
yourIPcamera.Readthe
Online LED indicationsection
underCamera settingsin
theonlineappmanualfor
instructions.
Whydoesthe
IPcamera
notrespond
normally?
Trythefollowing(intheorder
listed)forcommoncure:
1.Disconnectthepowertothe
cameraunit.
2.Waitafewminutesbefore
connectingpowerbacktothe
cameraunit.
3.Runthemobileappagain.
Whyismy
screeninblack
andwhite?
TheIPcamerahasalight
sensorthatmeasuresthe
ambientlight.Whentheambient
lightisdim,suchasduring
nighttimeorinadarkroom,the
cameraactivatesitsinfrared
LEDs,anddisplaysthecamera
viewinblackandwhite.
Whydoesmy
IPcamera
showoffline?
Whyisthe
connectionlost
everynowand
then?
Thecameraunitmaylosethe
Internetconnection.Checkyour
networkandtheroutersetting.
Otherelectronicproductsmay
causeinterferencewithyourIP
camera.TryinstallingyourIP
cameraasfarawayfromthese
electronicdevicesaspossible.
Other limitations
Thiswarrantyisthecompleteandexclusive
agreementbetweenyouandVTech.Itsupersedes
allotherwrittenororalcommunicationsrelatedto
thisProduct.VTechprovidesnootherwarrantiesfor
thisProduct.Thewarrantyexclusivelydescribesall
ofVTech’sresponsibilitiesregardingtheProduct.
Therearenootherexpresswarranties.Noone
isauthorizedtomakemodificationstothislimited
warrantyandyoushouldnotrelyonanysuch
modification.
State/ProvincialLawRights:Thiswarrantygivesyou
specificlegalrights,andyoumayalsohaveotherrights,
whichvaryfromstatetostateorprovincetoprovince.
Limitations:Impliedwarranties,includingthoseof
fitnessforaparticularpurposeandmerchantability(an
unwrittenwarrantythattheProductisfitforordinary
use)arelimitedtooneyearfromthedateofpurchase.
Somestates/provincesdonotallowlimitationsonhow
longanimpliedwarrantylasts,sotheabovelimitation
maynotapplytoyou.InnoeventshallVTechbeliable
foranyindirect,special,incidental,consequential,
orsimilardamages(including,butnotlimitedtolost
profitsorrevenue,inabilitytousetheProductor
otherassociatedequipment,thecostofsubstitute
equipment,andclaimsbythirdparties)resultingfrom
theuseofthisProduct.Somestates/provincesdo
notallowtheexclusionorlimitationofincidentalor
consequentialdamages,sotheabovelimitationor
exclusionmaynotapplytoyou.
Please retain your original sales receipt as proof
of purchase.
Pair new IP camera
YoucanaddorreplaceanyIPcameras.
TheWirelessMonitoringfamilyincludesIP
camerasVC921andVC931,whichcanbe
purchasedseparately.Theycanbepairedtoyour
cameraaccountwiththeMyVTech Camsmobile
app,forexample,youcanhaveacombinationof
VC921andVC931.Youcanpairamaximumof
10IPcamerastoyourcameraaccount.
Formoredetails,refertotheonlineappmanuals
ofVC921orVC931intheHelppageofthe
mobileapp.
Connect to audio output device
(optional)
YourIPcamerahasabuilt-inspeaker.Youcan
alsoconnectanexternalself-poweredspeakerto
yourcameraunitforextrasoundquality.
AUDIO IN
LR
volume
-
4. Placethecameraunitonthewallmount
bracket,andthenslideitforwarduntilitlocks
intoplace.
-OR-
5. Connectthepoweradaptertothecameraunit
andapowersupplynotcontrolledbyawall
switch.
microSD
microSD
Insert micro SD card (optional)
YourIPcameracancapturevideosofthe
monitoringareawhenmotionisdetected.Youcan
choosetosavethevideostoamicroSDcard.
IfyoupurchasedVC9311-112orVC9311-122,
a16GBmicroSDcardispre-installedinyour
cameraunit.
NOTES
• YourIPcamerasupportsClass4orhighermicroSD
card,withstoragecapacityupto32GB.
CAUTION
• PriortoinsertingorejectingthemicroSDcard
installedinyourIPcamera,thecameramustbe
poweredoff.Topoweroff,unplugthecamerafrom
thepowersupply.
volume
-
+
micro SD
micro SD
micro SD
micro S
Click!
Mount the IP Camera (optional)
NOTES
• Thetypesofscrewsandanchorsyouneeddepend
onthecompositionofthewall.Youmayneedto
purchasethescrewsandanchorsseparatelyto
mountyourcameraunit.
1. Placethewallmountbracketonawalloron
theceiling,andthenuseapenciltomarktwo
holesinparallel.
2. Removethewallmountbracketandthendrill
twoholesinthewallorontheceiling(7/32”
drillbit).
• Ifyoudrilltheholesintoanobjectotherthana
stud,insertthewallanchorsintotheholesand
tapgentlyontheendswithahammeruntilthe
wallanchorsareflushwiththewall.
3. Aligntheholesonthewallmountbracket
withthescrewsonthewallorontheceiling.
Tightenthescrewsintheholes.

General product care
Tokeepthisproductworkingwellandlooking
good,followtheseguidelines:
• Avoidputtingitnearheatingappliancesand
devicesthatgenerateelectricalnoise(for
example,motorsorfluorescentlamps).
• DONOTexposeittodirectsunlightor
moisture.
• Avoiddroppingtheproductortreatingit
roughly.
• Cleanwithasoftcloth.
• DONOTimmersethecameraunitinwater
anddonotcleanitunderthetap.
• DONOTusecleaningsprayorliquidcleaners.
• Makesurethecameraunitisdrybeforeyou
connectittothemainsagain.
Storage
WhenyouarenotgoingtousetheIPcamerafor
sometime,storethecameraunitandtheadapter
inacoolanddryplace.
Specificationsaresubjecttochangewithoutnotice.
©2018VTechCommunications,Inc.
Allrightsreserved.08/18.VC931X-X_IG_V4.0
Documentordernumber:96-011758-040-100
Technical specifications
Frequency Cameraunit:2412-2462MHz
Channels 11
Nominal
effective
range
MaximumpowerallowedbyFCC
andIC.Actualoperatingrangemay
varyaccordingtoenvironmental
conditionsatthetimeofuse.
Power
requirement
Cameraunitpoweradapter:
Input:100-240VAC50/60Hz
Output:5VDC1500mA
AndroidTMisatrademarkofGoogleInc.
IOSisatrademarkorregisteredtrademarkofCiscointhe
U.S.andothercountriesandisusedunderlicense.
Limited warranty
What does this limited warranty cover?
ThemanufacturerofthisVTechProductwarrantsto
theholderofavalidproofofpurchase(“Consumer”
or“you”)thattheProductandallaccessories
providedinthesalespackage(“Product”)are
freefromdefectsinmaterialandworkmanship,
pursuanttothefollowingtermsandconditions,
wheninstalledandusednormallyandinaccordance
withtheProductoperatinginstructions.Thislimited
warrantyextendsonlytotheConsumerforProducts
purchasedandusedintheUnitedStatesofAmerica
andCanada.
What will VTech do if the Product is not free from
defects in materials and workmanship during
the limited warranty period (“Materially Defective
Product”)?
Duringthelimitedwarrantyperiod,VTech’s
authorizedservicerepresentativewillrepair
orreplaceatVTech’soption,withoutcharge,
aMateriallyDefectiveProduct.Ifwerepair
theProduct,wemayuseneworrefurbished
replacementparts.Ifwechoosetoreplacethe
Product,wemayreplaceitwithaneworrefurbished
Productofthesameorsimilardesign.Wewillretain
defectiveparts,modules,orequipment.Repairor
replacementoftheProduct,atVTech’soption,is
yourexclusiveremedy.VTechwillreturntherepaired
orreplacementProductstoyouinworkingcondition.
Youshouldexpecttherepairorreplacementtotake
approximately30days.
How long is the limited warranty period?
ThelimitedwarrantyperiodfortheProductextends
forONE(1)YEARfromthedateofpurchase.If
VTechrepairsorreplacesaMateriallyDefective
Productunderthetermsofthislimitedwarranty,
thislimitedwarrantyalsoappliestotherepairedor
replacementProductforaperiodofeither(a)90days
fromthedatetherepairedorreplacementProduct
isshippedtoyouor(b)thetimeremainingonthe
originalone-yearwarranty;whicheverislonger.
What is not covered by this limited warranty?
Thislimitedwarrantydoesnotcover:
1. Productthathasbeensubjectedtomisuse,
accident,shippingorotherphysicaldamage,
improperinstallation,abnormaloperationor
handling,neglect,inundation,fire,waterorother
liquidintrusion;or
2. Productthathasbeendamagedduetorepair,
alterationormodificationbyanyoneotherthan
anauthorizedservicerepresentativeofVTech;or
3. Producttotheextentthattheproblem
experiencediscausedbysignalconditions,
networkreliability,orcableorantennasystems;
or
4. Producttotheextentthattheproblemiscaused
byusewithnon-VTechaccessories;or
5. Productwhosewarranty/qualitystickers,product
serialnumberplatesorelectronicserialnumbers
havebeenremoved,alteredorrenderedillegible;
or
6. Productpurchased,used,serviced,orshipped
forrepairfromoutsidetheUnitedStatesof
AmericaorCanada,orusedforcommercialor
institutionalpurposes(includingbutnotlimitedto
Productsusedforrentalpurposes);or
7. Productreturnedwithoutavalidproofof
purchase(seeitem2onthenextpage);or
8. Chargesforinstallationorsetup,adjustmentof
customercontrols,andinstallationorrepairof
systemsoutsidetheunit.
How do you get warranty service?
ToobtainwarrantyserviceintheUSA,pleasevisit
ourwebsiteatwww.vtechphones.comorcall
1-844-848-8324(1-844-84-VTECH).InCanada,go
towww.vtechcanada.comorcall1-888-211-2005.
NOTE:Beforecallingforservice,pleasereviewthe
user’smanual-acheckoftheProduct’scontrols
andfeaturesmaysaveyouaservicecall.
Exceptasprovidedbyapplicablelaw,youassume
theriskoflossordamageduringtransitand
transportationandareresponsiblefordelivery
orhandlingchargesincurredinthetransportof
theProduct(s)totheservicelocation.VTech
willreturnrepairedorreplacedProductunder
thislimitedwarranty.Transportation,deliveryor
handlingchargesareprepaid.VTechassumesno
riskfordamageorlossoftheProductintransit.If
theProductfailureisnotcoveredbythislimited
warranty,orproofofpurchasedoesnotmeetthe
termsofthislimitedwarranty,VTechwillnotifyyou
andwillrequestthatyouauthorizethecostofrepair
priortoanyfurtherrepairactivity.Youmustpayfor
thecostofrepairandreturnshippingcostsforthe
repairofProductsthatarenotcoveredbythislimited
warranty.
What must you return with the Product to get
warranty service?
1. Returntheentireoriginalpackageand
contentsincludingtheProducttotheVTech
servicelocationalongwithadescriptionofthe
malfunctionordifficulty;and
2. Includea“validproofofpurchase”(salesreceipt)
identifyingtheProductpurchased(Product
model)andthedateofpurchaseorreceipt;and
3. Provideyourname,completeandcorrectmailing
address,andtelephonenumber.
Frequently asked questions
Belowarethequestionsmostfrequentlyaskedabout
theIPcamera.Ifyoucannotfindtheanswertoyour
questioninthebelowtable,visitourwebsiteat
www.vtechphones.comorcall1-844-848-8324
(1-844-84-VTECH)forcustomerservice.InCanada,
gotowww.vtechcanada.comorcall1-888-211-2005.
TheLEDson
theIPcamera
aretoobright.
CanIturn
themoff?
YoucanturnofftheLEDsof
yourIPcamera.Readthe
Online LED indicationsection
underCamera settingsin
theonlineappmanualfor
instructions.
Whydoesthe
IPcamera
notrespond
normally?
Trythefollowing(intheorder
listed)forcommoncure:
1.Disconnectthepowertothe
cameraunit.
2.Waitafewminutesbefore
connectingpowerbacktothe
cameraunit.
3.Runthemobileappagain.
Whyismy
screeninblack
andwhite?
TheIPcamerahasalight
sensorthatmeasuresthe
ambientlight.Whentheambient
lightisdim,suchasduring
nighttimeorinadarkroom,the
cameraactivatesitsinfrared
LEDs,anddisplaysthecamera
viewinblackandwhite.
Whydoesmy
IPcamera
showoffline?
Whyisthe
connectionlost
everynowand
then?
Thecameraunitmaylosethe
Internetconnection.Checkyour
networkandtheroutersetting.
Otherelectronicproductsmay
causeinterferencewithyourIP
camera.TryinstallingyourIP
cameraasfarawayfromthese
electronicdevicesaspossible.
Other limitations
Thiswarrantyisthecompleteandexclusive
agreementbetweenyouandVTech.Itsupersedes
allotherwrittenororalcommunicationsrelatedto
thisProduct.VTechprovidesnootherwarrantiesfor
thisProduct.Thewarrantyexclusivelydescribesall
ofVTech’sresponsibilitiesregardingtheProduct.
Therearenootherexpresswarranties.Noone
isauthorizedtomakemodificationstothislimited
warrantyandyoushouldnotrelyonanysuch
modification.
State/ProvincialLawRights:Thiswarrantygivesyou
specificlegalrights,andyoumayalsohaveotherrights,
whichvaryfromstatetostateorprovincetoprovince.
Limitations:Impliedwarranties,includingthoseof
fitnessforaparticularpurposeandmerchantability(an
unwrittenwarrantythattheProductisfitforordinary
use)arelimitedtooneyearfromthedateofpurchase.
Somestates/provincesdonotallowlimitationsonhow
longanimpliedwarrantylasts,sotheabovelimitation
maynotapplytoyou.InnoeventshallVTechbeliable
foranyindirect,special,incidental,consequential,
orsimilardamages(including,butnotlimitedtolost
profitsorrevenue,inabilitytousetheProductor
otherassociatedequipment,thecostofsubstitute
equipment,andclaimsbythirdparties)resultingfrom
theuseofthisProduct.Somestates/provincesdo
notallowtheexclusionorlimitationofincidentalor
consequentialdamages,sotheabovelimitationor
exclusionmaynotapplytoyou.
Please retain your original sales receipt as proof
of purchase.
Pair new IP camera
YoucanaddorreplaceanyIPcameras.
TheWirelessMonitoringfamilyincludesIP
camerasVC921andVC931,whichcanbe
purchasedseparately.Theycanbepairedtoyour
cameraaccountwiththeMyVTech Camsmobile
app,forexample,youcanhaveacombinationof
VC921andVC931.Youcanpairamaximumof
10IPcamerastoyourcameraaccount.
Formoredetails,refertotheonlineappmanuals
ofVC921orVC931intheHelppageofthe
mobileapp.
Connect to audio output device
(optional)
YourIPcamerahasabuilt-inspeaker.Youcan
alsoconnectanexternalself-poweredspeakerto
yourcameraunitforextrasoundquality.
AUDIO IN
LR
volume
-
4. Placethecameraunitonthewallmount
bracket,andthenslideitforwarduntilitlocks
intoplace.
-OR-
5. Connectthepoweradaptertothecameraunit
andapowersupplynotcontrolledbyawall
switch.
microSD
microSD
Insert micro SD card (optional)
YourIPcameracancapturevideosofthe
monitoringareawhenmotionisdetected.Youcan
choosetosavethevideostoamicroSDcard.
IfyoupurchasedVC9311-112orVC9311-122,
a16GBmicroSDcardispre-installedinyour
cameraunit.
NOTES
• YourIPcamerasupportsClass4orhighermicroSD
card,withstoragecapacityupto32GB.
CAUTION
• PriortoinsertingorejectingthemicroSDcard
installedinyourIPcamera,thecameramustbe
poweredoff.Topoweroff,unplugthecamerafrom
thepowersupply.
volume
-
+
micro SD
micro SD
micro SD
micro S
Click!
Mount the IP Camera (optional)
NOTES
• Thetypesofscrewsandanchorsyouneeddepend
onthecompositionofthewall.Youmayneedto
purchasethescrewsandanchorsseparatelyto
mountyourcameraunit.
1. Placethewallmountbracketonawalloron
theceiling,andthenuseapenciltomarktwo
holesinparallel.
2. Removethewallmountbracketandthendrill
twoholesinthewallorontheceiling(7/32”
drillbit).
• Ifyoudrilltheholesintoanobjectotherthana
stud,insertthewallanchorsintotheholesand
tapgentlyontheendswithahammeruntilthe
wallanchorsareflushwiththewall.
3. Aligntheholesonthewallmountbracket
withthescrewsonthewallorontheceiling.
Tightenthescrewsintheholes.

General product care
Tokeepthisproductworkingwellandlooking
good,followtheseguidelines:
• Avoidputtingitnearheatingappliancesand
devicesthatgenerateelectricalnoise(for
example,motorsorfluorescentlamps).
• DONOTexposeittodirectsunlightor
moisture.
• Avoiddroppingtheproductortreatingit
roughly.
• Cleanwithasoftcloth.
• DONOTimmersethecameraunitinwater
anddonotcleanitunderthetap.
• DONOTusecleaningsprayorliquidcleaners.
• Makesurethecameraunitisdrybeforeyou
connectittothemainsagain.
Storage
WhenyouarenotgoingtousetheIPcamerafor
sometime,storethecameraunitandtheadapter
inacoolanddryplace.
Specificationsaresubjecttochangewithoutnotice.
©2018VTechCommunications,Inc.
Allrightsreserved.08/18.VC931X-X_IG_V4.0
Documentordernumber:96-011758-040-100
Technical specifications
Frequency Cameraunit:2412-2462MHz
Channels 11
Nominal
effective
range
MaximumpowerallowedbyFCC
andIC.Actualoperatingrangemay
varyaccordingtoenvironmental
conditionsatthetimeofuse.
Power
requirement
Cameraunitpoweradapter:
Input:100-240VAC50/60Hz
Output:5VDC1500mA
AndroidTMisatrademarkofGoogleInc.
IOSisatrademarkorregisteredtrademarkofCiscointhe
U.S.andothercountriesandisusedunderlicense.
Limited warranty
What does this limited warranty cover?
ThemanufacturerofthisVTechProductwarrantsto
theholderofavalidproofofpurchase(“Consumer”
or“you”)thattheProductandallaccessories
providedinthesalespackage(“Product”)are
freefromdefectsinmaterialandworkmanship,
pursuanttothefollowingtermsandconditions,
wheninstalledandusednormallyandinaccordance
withtheProductoperatinginstructions.Thislimited
warrantyextendsonlytotheConsumerforProducts
purchasedandusedintheUnitedStatesofAmerica
andCanada.
What will VTech do if the Product is not free from
defects in materials and workmanship during
the limited warranty period (“Materially Defective
Product”)?
Duringthelimitedwarrantyperiod,VTech’s
authorizedservicerepresentativewillrepair
orreplaceatVTech’soption,withoutcharge,
aMateriallyDefectiveProduct.Ifwerepair
theProduct,wemayuseneworrefurbished
replacementparts.Ifwechoosetoreplacethe
Product,wemayreplaceitwithaneworrefurbished
Productofthesameorsimilardesign.Wewillretain
defectiveparts,modules,orequipment.Repairor
replacementoftheProduct,atVTech’soption,is
yourexclusiveremedy.VTechwillreturntherepaired
orreplacementProductstoyouinworkingcondition.
Youshouldexpecttherepairorreplacementtotake
approximately30days.
How long is the limited warranty period?
ThelimitedwarrantyperiodfortheProductextends
forONE(1)YEARfromthedateofpurchase.If
VTechrepairsorreplacesaMateriallyDefective
Productunderthetermsofthislimitedwarranty,
thislimitedwarrantyalsoappliestotherepairedor
replacementProductforaperiodofeither(a)90days
fromthedatetherepairedorreplacementProduct
isshippedtoyouor(b)thetimeremainingonthe
originalone-yearwarranty;whicheverislonger.
What is not covered by this limited warranty?
Thislimitedwarrantydoesnotcover:
1. Productthathasbeensubjectedtomisuse,
accident,shippingorotherphysicaldamage,
improperinstallation,abnormaloperationor
handling,neglect,inundation,fire,waterorother
liquidintrusion;or
2. Productthathasbeendamagedduetorepair,
alterationormodificationbyanyoneotherthan
anauthorizedservicerepresentativeofVTech;or
3. Producttotheextentthattheproblem
experiencediscausedbysignalconditions,
networkreliability,orcableorantennasystems;
or
4. Producttotheextentthattheproblemiscaused
byusewithnon-VTechaccessories;or
5. Productwhosewarranty/qualitystickers,product
serialnumberplatesorelectronicserialnumbers
havebeenremoved,alteredorrenderedillegible;
or
6. Productpurchased,used,serviced,orshipped
forrepairfromoutsidetheUnitedStatesof
AmericaorCanada,orusedforcommercialor
institutionalpurposes(includingbutnotlimitedto
Productsusedforrentalpurposes);or
7. Productreturnedwithoutavalidproofof
purchase(seeitem2onthenextpage);or
8. Chargesforinstallationorsetup,adjustmentof
customercontrols,andinstallationorrepairof
systemsoutsidetheunit.
How do you get warranty service?
ToobtainwarrantyserviceintheUSA,pleasevisit
ourwebsiteatwww.vtechphones.comorcall
1-844-848-8324(1-844-84-VTECH).InCanada,go
towww.vtechcanada.comorcall1-888-211-2005.
NOTE:Beforecallingforservice,pleasereviewthe
user’smanual-acheckoftheProduct’scontrols
andfeaturesmaysaveyouaservicecall.
Exceptasprovidedbyapplicablelaw,youassume
theriskoflossordamageduringtransitand
transportationandareresponsiblefordelivery
orhandlingchargesincurredinthetransportof
theProduct(s)totheservicelocation.VTech
willreturnrepairedorreplacedProductunder
thislimitedwarranty.Transportation,deliveryor
handlingchargesareprepaid.VTechassumesno
riskfordamageorlossoftheProductintransit.If
theProductfailureisnotcoveredbythislimited
warranty,orproofofpurchasedoesnotmeetthe
termsofthislimitedwarranty,VTechwillnotifyyou
andwillrequestthatyouauthorizethecostofrepair
priortoanyfurtherrepairactivity.Youmustpayfor
thecostofrepairandreturnshippingcostsforthe
repairofProductsthatarenotcoveredbythislimited
warranty.
What must you return with the Product to get
warranty service?
1. Returntheentireoriginalpackageand
contentsincludingtheProducttotheVTech
servicelocationalongwithadescriptionofthe
malfunctionordifficulty;and
2. Includea“validproofofpurchase”(salesreceipt)
identifyingtheProductpurchased(Product
model)andthedateofpurchaseorreceipt;and
3. Provideyourname,completeandcorrectmailing
address,andtelephonenumber.
Frequently asked questions
Belowarethequestionsmostfrequentlyaskedabout
theIPcamera.Ifyoucannotfindtheanswertoyour
questioninthebelowtable,visitourwebsiteat
www.vtechphones.comorcall1-844-848-8324
(1-844-84-VTECH)forcustomerservice.InCanada,
gotowww.vtechcanada.comorcall1-888-211-2005.
TheLEDson
theIPcamera
aretoobright.
CanIturn
themoff?
YoucanturnofftheLEDsof
yourIPcamera.Readthe
Online LED indicationsection
underCamera settingsin
theonlineappmanualfor
instructions.
Whydoesthe
IPcamera
notrespond
normally?
Trythefollowing(intheorder
listed)forcommoncure:
1.Disconnectthepowertothe
cameraunit.
2.Waitafewminutesbefore
connectingpowerbacktothe
cameraunit.
3.Runthemobileappagain.
Whyismy
screeninblack
andwhite?
TheIPcamerahasalight
sensorthatmeasuresthe
ambientlight.Whentheambient
lightisdim,suchasduring
nighttimeorinadarkroom,the
cameraactivatesitsinfrared
LEDs,anddisplaysthecamera
viewinblackandwhite.
Whydoesmy
IPcamera
showoffline?
Whyisthe
connectionlost
everynowand
then?
Thecameraunitmaylosethe
Internetconnection.Checkyour
networkandtheroutersetting.
Otherelectronicproductsmay
causeinterferencewithyourIP
camera.TryinstallingyourIP
cameraasfarawayfromthese
electronicdevicesaspossible.
Other limitations
Thiswarrantyisthecompleteandexclusive
agreementbetweenyouandVTech.Itsupersedes
allotherwrittenororalcommunicationsrelatedto
thisProduct.VTechprovidesnootherwarrantiesfor
thisProduct.Thewarrantyexclusivelydescribesall
ofVTech’sresponsibilitiesregardingtheProduct.
Therearenootherexpresswarranties.Noone
isauthorizedtomakemodificationstothislimited
warrantyandyoushouldnotrelyonanysuch
modification.
State/ProvincialLawRights:Thiswarrantygivesyou
specificlegalrights,andyoumayalsohaveotherrights,
whichvaryfromstatetostateorprovincetoprovince.
Limitations:Impliedwarranties,includingthoseof
fitnessforaparticularpurposeandmerchantability(an
unwrittenwarrantythattheProductisfitforordinary
use)arelimitedtooneyearfromthedateofpurchase.
Somestates/provincesdonotallowlimitationsonhow
longanimpliedwarrantylasts,sotheabovelimitation
maynotapplytoyou.InnoeventshallVTechbeliable
foranyindirect,special,incidental,consequential,
orsimilardamages(including,butnotlimitedtolost
profitsorrevenue,inabilitytousetheProductor
otherassociatedequipment,thecostofsubstitute
equipment,andclaimsbythirdparties)resultingfrom
theuseofthisProduct.Somestates/provincesdo
notallowtheexclusionorlimitationofincidentalor
consequentialdamages,sotheabovelimitationor
exclusionmaynotapplytoyou.
Please retain your original sales receipt as proof
of purchase.
Pair new IP camera
YoucanaddorreplaceanyIPcameras.
TheWirelessMonitoringfamilyincludesIP
camerasVC921andVC931,whichcanbe
purchasedseparately.Theycanbepairedtoyour
cameraaccountwiththeMyVTech Camsmobile
app,forexample,youcanhaveacombinationof
VC921andVC931.Youcanpairamaximumof
10IPcamerastoyourcameraaccount.
Formoredetails,refertotheonlineappmanuals
ofVC921orVC931intheHelppageofthe
mobileapp.
Connect to audio output device
(optional)
YourIPcamerahasabuilt-inspeaker.Youcan
alsoconnectanexternalself-poweredspeakerto
yourcameraunitforextrasoundquality.
AUDIO IN
LR
volume
-
4. Placethecameraunitonthewallmount
bracket,andthenslideitforwarduntilitlocks
intoplace.
-OR-
5. Connectthepoweradaptertothecameraunit
andapowersupplynotcontrolledbyawall
switch.
microSD
microSD
Insert micro SD card (optional)
YourIPcameracancapturevideosofthe
monitoringareawhenmotionisdetected.Youcan
choosetosavethevideostoamicroSDcard.
IfyoupurchasedVC9311-112orVC9311-122,
a16GBmicroSDcardispre-installedinyour
cameraunit.
NOTES
• YourIPcamerasupportsClass4orhighermicroSD
card,withstoragecapacityupto32GB.
CAUTION
• PriortoinsertingorejectingthemicroSDcard
installedinyourIPcamera,thecameramustbe
poweredoff.Topoweroff,unplugthecamerafrom
thepowersupply.
volume
-
+
micro SD
micro SD
micro SD
micro S
Click!
Mount the IP Camera (optional)
NOTES
• Thetypesofscrewsandanchorsyouneeddepend
onthecompositionofthewall.Youmayneedto
purchasethescrewsandanchorsseparatelyto
mountyourcameraunit.
1. Placethewallmountbracketonawalloron
theceiling,andthenuseapenciltomarktwo
holesinparallel.
2. Removethewallmountbracketandthendrill
twoholesinthewallorontheceiling(7/32”
drillbit).
• Ifyoudrilltheholesintoanobjectotherthana
stud,insertthewallanchorsintotheholesand
tapgentlyontheendswithahammeruntilthe
wallanchorsareflushwiththewall.
3. Aligntheholesonthewallmountbracket
withthescrewsonthewallorontheceiling.
Tightenthescrewsintheholes.