ValveSentry VS100 User manual

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CustomControls,LLC
ValveSentry™
USER’S MANUAL
VS100
IMPORTANT! PLEASE READ CAREFULLY AND SAVE
This user’s manual contains important information about your ValveSentry™ device’s operation. If you are installing this ValveSentry™ device
for use by others, you must leave this manual—or a copy of it—with the end user. 170328

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CustomControls,LLC

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CustomControls,LLC
TABLE OF CONTENTS
Page No.
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Basic Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
What’s in the Box? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installation on a Gate Valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installation on a Ball Valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Water Sensor Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connecting the Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Battery Installation (IMPORTANT NOTE TO USE 7 AAA BATTERIES) 15
Testing and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Regular Maintenance ………………………………………………………………………………..21
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
How to Contact Us …………………………………………………………………………………….23

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CustomControls,LLC
INTRODUCTION
Thank you for purchasing the ValveSentry™ device. It is an important component of your home security system
protecting against damage from water leaks. This device is suitable to control one valve by turning it on or off
when the sensor detects moisture. This device has a one year limited warranty (see below for details). Please take
a few minutes to thoroughly read this user’s guide, and save for future reference. The more familiar you are with
the information it contains, the easier you will find it to install, operate and maintain your device properly which
ultimately means greater security and peace of mind. If you have any questions about your device, please email
us at [email protected]om

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CustomControls,LLC
BASIC SAFETY INFORMATION
IMPORTANT!
• The following are important operating instructions and alert you to potentially hazardous situations. Pay special attention to these items.
The ValveSentry device is powerful. It has considerable torque allowing it to open and shut your valve. THEREFORE ALWAYS KEEP YOUR
HANDS AND FINGERS AWAY FROM THE DEVICE while it is powered. If your hand or finger gets caught on a valve or is between the valve and
a pipe, wall or other object while a valve is opening or closing, it could cause injury. That is why you should always unplug and remove the
batteries from the unit prior to installing, adjusting or touching it. Remember that you can always immediately shut down the unit by pressing
the “stop” button on the controller.
•Before you turn off a water source. Be aware of any consequences that can result from your valve being turned off by the ValveSentry device
before installing it. For example, some heating systems can be damaged if water is cut off for any length of time. CustomControls LLC is not
responsible for such damage. Therefore, please deploy the ValveSentry device in a thoughtful manner.
•The ValveSentry device has limitations. This ValveSentry device is not foolproof and is not warranted to protect lives and property from water
damage and associated hazards such as electric shock. The ValveSentry device is not a substitute for insurance. Homeowners and renters
should insure their lives and property. In addition, it is possible, for the ValveSentry device to fail at any time. For this reason you must test
the ValveSentry device monthly, assure it has fresh batteries and is working properly. It is recommended that you replace it with a new
ValveSentry device every 5 years.
•The ValveSentry device is NOT a solution for a “stuck” or frozen valve. The ValveSentry device must be tested on a monthly basis to make
sure that it can turn the valve off. (See testing instructions).
BATTERIES: THE ValveSentry BATTERY HOLDER INCLUDES EITHER A SHORT BAR OR A DUMMY BATTERY. DO
NOT REPLACE THIS WITH A REGULAR BATTERY. DOING SO WILL DESTROY THE VALVESENTRY. THE VALVESENTRY
ONLY REQUIRES 7 AAA BATTERIES. TEST THE ValveSentry DEVICE TO MAKE SURE THAT IT WORKS ON BATTERY
POWER EVERY MONTH.

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Power Supply
Controller
Connecting
Rods
Motor
Motor
Mount
Bracket
Gate Valve
Handle Mount
(top and bottom discs)
and screws
What’s in the Box?
Water Sensor
Ball Valve
Handle Mount
and screws
Pipe Mount
Bracket and U
Bolts
Cotter Pin

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INSTALLATION INSTRUCTIONS
The following installation instructions should allow you to install the ValveSentryt
device. You will need a few screw drivers of various sizes, pliers and a wrench to screw
the ¼ inch bolts on the U Bolts.

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How to mount the ValveSentrytm Device to a Gate Valve
Figure A: What it should look when properly installed
Gate Valve
Step 1: Place bottom Gate Valve Handle
Mount disc under gate valve handle.
Step 2: Place Gate Valve Handle
Mount top disc on top of the gate
valve handle centering the shaft
over the center of the handle and
lining up at least two slots to slip #4
screws through.
Step 3: Place 2 or 3 stainless steel
screws through the slots on upper and
lower discs with gate valve handle
sandwiched in between.

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Step 4: Twist on and tighten
#4 lock nuts to # 4 screws on
bottom Gate Valve Handle
Mount disc.
Step 5: Place the motor over the top Gate Valve Handle
Mount disc such that motor drive lines up with the shaft on
this disc.
Step 6: Position the Motor Mount Bracket such that it will
be able to line up with the Pipe Mount Bracket after the
Pipe Mount Bracket is installed. Refer to “What it should
look like” picture above (Figure A).
Motor Mount
Bracket
The Motor Mount Bracket contains a number of holes and
is shaped so that it can be mounted to the right side, left
side or front of the motor. It can be mounted on the top
or bottom surface. Choose the position that works best.
Step 7: Screw ¼ inch bolt or
stud (depending upon model)
through top center hole on
Motor Mount Bracket.
Step 8: Hold the Pipe Mount
Bracket and Motor Mount
Bracket in desired positions so
that the bolt or stud will pass
through the hole in Pipe
Mount Bracket.
Pipe Mount
Bracket

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Step 9: Screw Motor Mount Bracket into correct position by
removing the proper motor screws (depends on mounting
position chosen), placing bracket in desired position and
rethreading the screws you removed.
Step 10: Hold Pipe Mount Bracket in
desired location such that connecting
rod passes through the hole in the
bracket.
Step 11: Install the proper size U bolts
around the pipe and through the slots on
the Pipe Mount Bracket. Use smallest U
bolts that will fit around the pipe. Fasten
Pipe Mount Bracket to pipe by screwing
down four ¼ inch bolts to the U bolts.
Step 12: Slip cotter pin through
hole on top of shaft to secure
motor to valve handle.

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How to mount the ValveSentrytm device to a ball valve
Figure B: What is should look like when properly installed
Step 1: Hold top Gate
Valve Handle Mount disc
over top center of Ball
Valve Handle Mount
Step 2: Screw top disc in place using
short #4 screws

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Step 3: Slide Ball Valve Mount Bracket with top disc mounted over ball valve handle such that the ball valve
handle passes between Ball Valve Mount Bracket and Ball Valve Mount Bracket fasteners and the
protruding axel lines up with the valve axel,
Step 5: Refer to Gate Valve mount steps 6 -11 to
mount motor bracket to motor, Pipe Mount
Bracket to pipe using U Bolts and then slip the
motor over top disc such that connecting rod
passes through the Pipe Mount Bracket’s hole.
Step 4: Tighten #4 screws on Ball Valve Mounting Bracket
securely to hold Ball Valve Mounting Bracket to Ball valve
handle.

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Place Water Sensor in location to be monitored
Multiple Water Sensors can be used
Route wires to Controller being careful not to short or break them

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Connecting Controller
Step 1: Depending upon your model, connect Motor to Controller by plugging in the plug from M<otor
to receptacle on Controller or hooking Motor wires to Controller terminal block.
Step 2: Plug Power Supply into
connector on Controller
Step 3: Connect wires from Water Sensor to Water Sensor
terminals on Controller. The polarity or wires is not important.
Multiple Water Sensors can be connected in parrellel.

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Battery Installation:
The ValveSentry Device is operational with the batteries installed. THEREFORE INSTALL
BATTERIES AS THE LAST STEP OF THE INSTALLATION PROCEDURE.
Open the Controller’s battery compartment (See Picture #5) using a Phillips head screwdriver to remove the screw, open the battery compartment
by lifting the metal plate and carefully remove the battery holder (See Picture #1) which is attached by a pair of wires to the unit. Do not disconnect
the pair of wires connecting the battery pack and the unit. Install 7 fresh high quality alkaline batteries making sure that you install each battery
with the correct polarity Remember: the ValveSentry device requires 7 AAA batteries, NOT 8 batteries.
NOTICE: The ValveSentry device battery holder includes 8 battery slots with either a short bar or a dummy battery in one slot position
(see picture #1 below). Do not replace this short bar or a dummy battery with a regular battery. Doing so will destroy your ValveSentry
device.
Put the battery holder back into the controller, close the metal plate and screw in the Phillips head screw to close the battery compartment.
Always test the battery operation of the ValveSentry device as described below after changing the batteries.
Picture #1 of battery holder with short bar.

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TESTING & MAINTENANCE
The following test should be done every month. It only take a few minutes to do so.
A1. Locate the water sensor (see Picture #2) and place a wet sponge on the underside (see Picture #3) of the water sensor covering the left and
right metal plates for at least five seconds (see Picture #4). The ValveSentry device should operate and close the water valve. It may take
up to five seconds to start turning the valve off.
Picture #2: Top of the water sensor
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Picture #3: Underside of the water sensor

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Picture #4: Test ValveSentry device by lightly touching the underside
of the water sensor with a damp sponge
A2. To re-open the valve, locate the Controller (see picture #5) and push and release the “OPEN” button.
A3. Test the “CLOSE” button by pressing and releasing it. The ValveSentry device should close the valve. Always release the “Open”,
“Close” and “Stop” buttons. Holding them down can damage the ValveSentry device.
A4. The “STOP” button is used to stop the ValveSentry device from turning the valve in either direction. To test it, press and release
the Open Button and then, after the ValveSentry device begins to turn the valve, push the “STOP” button. The ValveSentry device should stop
turning the valve. Push and release the “OPEN” Button to complete the cycle. Repeat this test for the “CLOSE” button. Remember to always
push and release the OPEN or CLOSE buttons. Holding them down could damage the motor.

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Picture #5: the Controller
If your ValveSentry device is not working properly, it will not turn off the valve if a water leak event happens. Immediately remove the motor
assembly from the valve and contact us for further instructions (see “How to Contact Us” below).
To test the battery operation of the unit, do the following:
B1. Locate the Power Supply cord (see picture #5) and unplug it.
Battery Compartment
“STOP”, “CLOSE”
and “OPEN”
buttons