Vanguard VE32L Quick start guide

®
For more information, visit www.desatech.com
PLEASE READ THIS MANUAL BEFORE INSTALLING
AND USING APPLIANCE.
WARNING: If the information in this manual is not fol-
lowed exactly, an electrical shock or re may result caus-
ing property damage, personal injury or loss of life.
FOR YOUR SAFETY
— Do not store or use gasoline or other ammable va-
pors and liquids in the vicinity of this or any other
appliance.
— Installation and service must be performed by a quali-
ed service agency.
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
ELECTRIC FIREPLACE
OWNER’S OPERATION AND INSTALLATION MANUAL
MODELS VE32L, VE32LB, VE32LH, VE32LBH,
VE36L, VE36LB, VE36LH AND VE36LBH

www.desatech.com 115121-01B2
SAFETy INFORMATION
TABLE OF CONTENTS
Safety Information ............................................... 2
Product Specication........................................... 3
Installation ........................................................... 3
Features and Operation....................................... 7
Accessory Installation.......................................... 8
Troubleshooting................................................. 13
Wiring Diagram.................................................. 14
Maintenance...................................................... 15
Technical Service............................................... 22
Replacement Parts............................................ 22
Accessories ....................................................... 23
Illustrated Parts Breakdown and Parts List........ 24
Warranty Information ............................Back Page
WARNING: Electrical wiring
must comply with local build-
ing codes and other applicable
regulations to reduce the risk of
re, electrical shock and injury
to persons.
WARNING: Do not use this
replace if any part of it has
been under water. Immediately
call a qualied service techni-
cian to inspect the replace and
replace any part of the electrical
system.
CAUTION: Extreme caution
is necessary when any heater is
used by or near children or inva-
lids and whenever the heater is
left operating and unattended.
1. Read all instructions before using this
replace.
2. This replace is hot when in use. To avoid
burns, do not let bare skin touch hot sur-
faces. If provided, use handles when ac-
cessing replace controls. Keep combus-
tible materials, such as furniture, pillows,
bedding, papers, clothes, and curtains at
least 3 feet from front of replace.
3. Extreme caution is necessary when any
heater is used by or near children or
invalids and whenever the heater is left
operating and unattended.
4. Always place main power switch in the off
position when not in use.
5. Do not operate replace if any part has
been damaged or is malfunctioning.
6. Any repairs to this replace should be
done by a qualied service person.
7. This replace is approved for installation
in bedrooms.
8. Under no circumstances should this
replace be modied. Parts having to be
removed for servicing must be replaced
prior to operating this replace.
9. This replace is not intended for use in
bathrooms, laundry areas and similar
locations where it would be subject to
excessive moisture.
10. This replace may not be installed out-
doors or in an unenclosed space where
exposed to the elements.
11. To disconnect this replace, turn off at
circuit breaker or fuse panel.
12. This appliance, must be electrically
grounded in accordance with local codes
and the National Electric Code, ANSI/
NFPA No. 70 or in Canada with CSA
C22.1 Canadian Electrical code.
13. Do not insert or allow foreign objects to
enter any ventilation or exhaust openings.
This may cause an electrical shock, re
or damage to replace.
14. To prevent a possible re do not block air
intakes or exhaust.
15. This fireplace has hot and arcing or
sparking parts inside. Do not use in areas
where gasoline, paint or ammable liquids
are used or stored. This replace should
not be used to dry clothing or for hanging
decorations.
16. Use this replace only as described. Any
other use not recommended by the manu-
facturer may cause re, electric shock or
injury to persons.
17. SAVE THESE INSTRUCTIONS.

www.desatech.com
115121-01B 3
PRODUCT SPECIFICATION
VE32 = 155/8"
VE36 = 17"
VE32 = 161/4"
VE36 = 175/8"
VE32 = 221/4"
VE36 = 241/4"
VE32 = 293/8"
VE36 = 35"
VE32 = 7"
VE36 = 8"
VE32 = 61/2"
VE36 = 51/4"
VE32 = 183/8" VE36 = 21"
VE32 = 333/8" VE36 = 37"
VE32 = 363/8"
VE36 = 43"
VE32 = 353/8"
VE36 = 42"
VE32 = 345/8"
VE36 = 411/4"
VE32 = 325/8" VE36 = 361/4"
VE32 = 283/8" VE36 = 313/4"
VE32 = 327/8" VE36 = 361/2"
17/8"
5/8"
TOP
FRONT
LEFT SIDE RIGHT SIDE
VE32 = 321/8" VE36 = 361/8"
VE32 = 283/8" VE36 = 313/4"
To Nail Location
To Nail
Location
VE32 = 8"
VE36 = 51/4"
ELECTRICAL SPECIFICATIONS
Voltage: 120 VAC, 60 Hz
Total Amps: 12.5 Amps
Total Watts: 1500 Watts
Heater Rating: 1100 Watts
Max. Bulb Rating: 100 Watts
Use only on 15 amp circuit
Figure 1 - Unit Dimensions
INSTALLATION
LOCATING FIREPLACE
Plan where to locate and frame replace.
Before installation consider the following:
1. Fireplace location must allow for wall and
ceiling clearances (see Installation Clear-
ances, page 4).
2. Fireplace screen should not be exposed
to direct sunlight from windows or doors.
3. A 15 amp, 120 Volt, 60 Hz circuit with
proper ground must be available. A dedi-
cated circuit should be provided to avoid
circuit breaker trips or blown fuses.
Prefab Mantel Installations are not perma-
nent and are low cost and easy to install on an
open wall space or a corner with an accessible
electrical outlet.
Flush Installations are recommended where
living space is limited or at a premium. Since
the space required to enclose the replace
would be located beyond an outside wall, this
installation would require additional planning
and construction. Check local codes for any
restrictions.
Projected Installations can extend any
distance into the room. A projection may
be ideal for a new addition on an existing,
nished wall.
Corner Installations make use of space
that may not normally be used and provides
a wider and more efcient viewing angle and
heat distribution.
Internal Wall Installations provide a discrete
option for room separation and can also be an
ideal addition to an existing wall.
Figure 2 - Possible Installation Locations
Internal Wall
Installation
Full Projection
Installation
Flush
Installation
Corner
Installation

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INSTALLATION CLEARANCES
Minimum clearances to combustible construc-
tion are:
• Top, Back and Sides of Recessed
Cabinet .....................0"Min.
• Drywall to Sides of Front Face . . .0" Min.
• Framing at Nailing Flanges . . . . . .0" Min.
• Ceiling to Opening. . . . . . . . . . . .36" Min.
• Floor .......................0"Min.
• Front ......................36"Min.
• Perpendicular Side Wall . . . . . . .10" Min.
Mantel Clearances
For mantel clearances see Figures 3 and 4.
CABINET MANTEL INSTALLATION
This replace may be installed using a cabi-
net mantel accessory against any wall with
an available 120 volt grounded outlet. The
cabinet mantel accessory includes both a
base and a trim kit.
INSTALLATION
Continued
Facing Material May
Be Noncombustible
Wall Treatments or
Combustible Wood
Combustible Wood
Mantels and Trims
May Extend Above
Profile Shown when
Maintained within 30°
Parameter Shown
Framed
Material
Top of Cabinet
Note: All Mantel Clearances
are Measured from Top of
Fireplace Opening
30°
16 5/8"
Ref.
9 5/8" Ref.
12" Ref.
13 3/4"
4 1/2"
1 1/2"
1 3/4"
10 1/2" Min.
10 1/2"
Figure 3 - Mantel Clearances
Top View of Fireplace
Safe Zone
5"
3"
30° 1 3/4" Max.
Minimum 10" from
Perpendicular Side Wall
Edge of Firebox
Opening
Combustible
MaterialMust
Not Overlap
Front Face
Figure 4 - Mantel Side Clearances
Figure 5 - Installing Flush Cabinet Mantel
Cabinet
Mantel
Perimeter
Trim
Accessory
Electric
Outlet
Power
Cord
IMPORTANT: To install perimeter trim kit, you
must install shoulder screws before installing
replace into cabinet mantel. See instructions
included with trim kit. When installing a man-
tel accessory, you must follow all clearance
instructions (see Installation Clearances,
column 1).
1. Assemble cabinet mantel accessory and
trim kit by following assembly instructions
included with each kit.
2. Place hearth base close to wall at desired
location. Leave enough room to get be-
hind unit and attach mantel to base once
replace and mantel has been placed.
When possible, location should be within
3" of power outlet so mantel will cover
outlet with installed (see Figure 5 and
Figure 6, page 5).
3. Plug power cord into outlet.
Note: Power cord comes preattached to
right side of cabinet. If it is necessary to
relocate cord to left side you must remove
power cord assembly (see Figure 7). Fol-
low instructions to relocate junction box
(see Electrical Installation, on page 6).
Power cord must be properly mounted
and reconnected at junction box.
4. Slide assembled mantel over replace un-
til nailing anges are centered into opening
ush against rear cabinet facing.

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115121-01B 5
INSTALLATION
Continued
5. Snap assembled trim kit onto shoulder
screws around face to lock replace into
mantel facing.
6. Attach mantel to base according to mantle
instructions.
BUILT-IN INSTALLATION
Built-in installations require a framed enclo-
sure constructed of 2" x 4" or heavier lumber
and sized in accordance with Figure 8. This
allows unit to slide into opening and be nailed
to stud at sides and top nailing anges. These
anges accept 5/8" drywall or plywood board
to nish unit ush to face. Optional trim ac-
cessories are available that will extend 1/2"
over rough edge of wall opening (see Acces-
sories, page 23).
Figure 7 - Relocating Cord Assembly
Cover
Plate Universal
Strain Relief
Cord Mount
Assembly
Wire Nuts
Figure 6 - Installing Corner Mantel
IMPORTANT: If installing a perimeter trim kit,
you must install shoulder screws before insert-
ing replace into opening. See instructions
included with trim kit. If installing a mantel,
you must follow clearance instructions (see
Installation Clearances, page 4).
A hearth extension is suggested for a more
pleasing appearance. The replace may be
raised on a wood or non-combustible platform
supporting its entire width and depth and
extending in front of the replace as long as
louvers are not obstructed.
Note: When installing replace in cold cli-
mates against a non-insulated exterior wall,
wall must be fully insulated in accordance with
local building code.
Electric
Outlet
Power
Cord
Perimeter Trim
Accessory
Cabinet
Mantel
VE32 = 34 5/8"
VE36 = 41 1/4"
VE32 = 15 7/8"
VE36 = 17 1/4"
VE32 = 32 5/8"
VE36 = 36 1/4"
Platform/Subflooring
Figure 8 - Framing Dimensions
VE32 = 37 5/8"
VE36 = 42 3/8"
VE32 = 26 5/8"
VE36 = 29 3/8"
VE32 = 52 3/4"
VE36 = 58 1/4"
11 5/8"
These Dimensions
Allow for 11 5/8" of
Clearance to Side
Wall of Fireplace
and 10' Clearance
to Perpendicular
Side Walls
Figure 9 - Corner Dimensions

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ELECTRICAL INSTALLATION
WARNING: Any electrical re-
wiring of this appliance must be
done by a qualied electrician.
This wiring must be done in ac-
cordance withlocalcodesand/or
in the U.S.A. with the current, Na-
tional ElectricalCodeANSI/NFPA
No 70 and in Canada with CSA
C22.1 Canadian Electric code.
This replace should be con-
nected to a dedicated 15 Amp,
circuit as other appliances may
cause the circuit breaker to trip
or fuse to blow when replace
is in operation.
A junction box with universal strain adaptor
is provided to hard wire unit to a 15 amp,
120 Volt 60 Hz grounded circuit. Power cord
must rst be removed and universal strain
relief bushing inserted into junction box cover
before connecting supply line (see Figure 7,
page 5). If necessary, junction box may be
relocated to route supply to left side.
1. Remove 2 screws and outer cover on right
side (see Figure 10).
2. Remove inner screw securing junction
box.
3. Slide junction box up until mounting tab
is lined up to notch in outer cabinet.
4. Swing box out and slip retaining ange
out through slot in outer cabinet.
5. Remove 2 screws and outer cover on left
side and reattach on right side of outer
cabinet.
6. Swing junction box with harness to left
side while pulling sufcient length of har-
ness out through control panel cover to
reach mounting location on left side.
7. Reinsert retaining ange through slot and
swing screw mounting tab back through
notch as before.
8. Slide junction box down until mounting
holes line up and replace inner retaining
cover.
9. Pull end of 3 wire Romex supply line
through universal strain relief bushing in
remaining cover.
10. Strip back outer Romex to about 4” and
connect black, white and green wires ac-
cordingly using approved connectors.
11. Tuck tailing wires into junction box and
replace cover using 2 remaining screws.
12. Tighten down strain adjustment on uni-
versal bushing until Romex sheathing is
secured.
IMPORTANT: Inspect components and wir-
ing for damage before connecting power to
unit. If any components are found damaged,
contact an authorized dealer for original DESA
replacement part(s) or call DESA at 1-866-
872-6040 for referral.
IMPORTANT: Prior to operation remove foam
shipping brace located under motor mount
(see Figure 11, page 7).
Screws
and
Outer
Cover
Junction Box
Mounting
Tab
Notch
Retaining
Flange
Slot
Screws and
Outer Cover
from Other Side
Cover with
Universal
Strain Relief
Figure 10 - Relocating Junction Box to
Left
INSTALLATION
Continued
Junction Box

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115121-01B 7
INSTALLATION
Continued
LAMPS AND LAVA ROCK
Before operating replace, lamp bulbs must
be inspected and lava rock may be added if
desired.
1. Lift log bed off hearth base to gain access
to lamp xtures (log bed is attached with
contact magnets).
2. Turn on power to light circuit and check
that all bulbs are operating. Bulb place-
ment front left to right are red, yellow and
orange (see Figure 12).
Note: If bulbs need replacing, see Replac-
ing Light Bulbs, page 15. Be careful not to
tear or damage reective strips. If they have
come loose, ends can be easily reattached or
replaced at support brackets. See Replacing
Reective Ribbons, page 19.
3. Center log bed over opening between
viewing panel screen and grate.
4. Cover remaining hearth area with 1/4" of
lava rock (provided), if desired.
FEATURES AND
OPERATION
This electronic replace series features a
random ame effect, and a realistic log bed
with glistening embers that can be adjusted
for ame speed and light intensity. VE36/32LH
models have a circulating heater, rated at
1100 Watts. Models VE36/32LB and VE36/
32LBH include a hand detailed, textured,
red-brick lining.
Access controls by pulling two handle tabs
of upper louver until panel releases from
magnetic catches and swings down to open
position (see Figure 13).
Figure 14, page 8, shows control layout for
heater equipped models with main power
switch to ame controls and heater power
switch (when equipped) to heating unit. This
allows independent and efcient operation of
both features.
Once main power is turned on, ame speed
and brightness may be turned on and adjusted
independently.
Figure 11 - Removing Shipping Brace
Foam
Shipping
Brace
Figure 12 - Bulb Placement
Red
Yellow
Orange
Log Bed
Figure 13 - Accessing Controls
Motor
Mount
Grate
Viewing Panel
Screen

www.desatech.com 115121-01B8
ACCESSORy
INSTALLATION
OPTIONAL GLASS DOORS
Models VE36L and VE32L will accept bifold
glass doors that are fully operable or a xed
panel door that limits access to replace, (see
Accessories, page 23).
Installing Bifold Glass Doors
Follow these steps to install left and right
operable panels:
1. With handle down, completely fold panel
on its hinges.
2. With handle facing center of rebox open-
ing insert lower pivot pin on door panel
into hole in bottom outer edge of rebox
opening (see Figure 15).
3. Keep folded door tilted and slide upper two
pins into guide track below upper facial
edge of rebox opening.
4. Tilt glass assembly fully vertical until outer
pivot pin snaps into mounting hole in up-
per spring clip.
5. Once top and bottom pins are secured,
unfold door into closed position.
6. Repeat steps 1 through 5 for opposite
door assembly.
7. To adjust doors, slide partially open.
Using a Phillips screwdriver, loosen hold-
down screws on spring clips (see Figure
16).
8. Close both doors until evenly joined at
middle and note gap as measured to outer
edges of front face.
9. Reopen each door one at a time and
retighten the hold-down screw while pre-
serving noted gap at each edge.
10. Repeat process until both doors are even-
ly joined, spaced and working freely.
FEATURES AND OPERATION
Continued
Figure 14 - Control Panel
Figure 15 - Installing/Removing Glass
Doors
Spring Clip
Depress Spring
Clip to Release
Pivot Pin
Remove Pivot Pin
From Bottom Face
While Sliding Door
Out of Upper Track
Pivot Pin
Fold Bifold Door
After Releasing
Spring Clip to
Slide Door Out of
Upper Track
Figure 16 - Adjust Glass Door
Spring Clip
Partially
Opened
Door
Side Front
Face
LOWLOW
MAIN
POWER HI- OFF
FLAME SPEED
HI- OFF
FLAME BRIGHTNESS
HEATER
ON/OFF
Switch
Flame Brightness
Flame Speed Heater Switch

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115121-01B 9
Removing Bifold Glass Doors
Bifold doors may be removed for replacing
or cleaning.
1. Partially open each door and press up on
upper spring clip with a screw driver until
outer top pivot pin is free of the clip.
2. Fully fold frame assembly and slide upper
edge towards center of rebox opening
until the guide pins are free of the frame
rail (see Figure 15, page 8).
Installing Series Fixed Glass Doors
1. Hold glass door rmly at both handles and
insert top pins into clips located below up-
per facial edge of rebox opening. Make
sure top pins snap securely into holes on
spring clips (see Figure 17).
2. Push up on glass against tension of spring
clips. Swing lower door into face until lower
pins clear bottom rail and set into locating
holes on each end (see Figure 17).
Note: If pins do not align into spring clips,
slightly loosen retaining screws on each clip
(see Figure 16, page 8). Reinsert panel into
each spring clip and align panel into lower
locating holes. Remove panel, nish tighten
screws and reinsert panel.
ACCESSORy
INSTALLATION
Continued
Figure 17 - Installing Fixed Glass Doors
Spring Clip
Locating
Hole
OPTIONAL BRICK LINERS
Installing or Removing Brick Liner Kits
Brick liner kits are available for Models
VE36/32(L)(H) (see Accessories, page 23).
These brick panels may be installed anytime
after replace installation is complete.
Follow these steps to install left and right
brick panels:
1. Remove glass doors (if equipped). Follow
instructions under Optional Glass Doors,
page 8.
2. Remove each retaining screw holding
screen rods and pull entire screen and rod
assembly out of locating hole on inside top
edge of rebox (see Figure 18).
3. Remove log bed from hearth pan and
place in a safe area. Log bed is attached
with contact magnets only.
4. Remove two screws holding each refrac-
tory bracket to rebox. Pull up and lift out
of positioning slot at bottom of hearth pan
(see Figure 19, page 10). Note: VE36L
and VE36LH models require removal of
additional hearth brackets and face panels
which are held in place by 2 screws on
hearth pan and one screw at top retainer
bracket (see Figure 19, page 10).
Figure 18 - Removing Screen/Rod
Assembly
Screen
Rod
Retaining
Screw
Locating
Holes

www.desatech.com 115121-01B10
ACCESSORy
INSTALLATION
Continued
5. Insert brick panel, beveled edge first,
through rebox opening. Tilt and angle top
edge into brick retainer until beveled edge
contacts imager and panel is at against
rebox (see Figure 20).
6. Align hearth pan bracket over holes near
lower edge of brick panel and secure with
2 pan screws provided.
7. Replace refractory bracket using 2 screws
removed in step 4, page 9.
8. Repeat steps 5 through 7 for opposite
panel assembly.
9. Replace each screen assembly by po-
sitioning screen rod into locating holes
under top edge of rebox and securing
with 2 Phillips screws removed in step
2, page 9. Note: Rods may have to be
angled into locating holes at the top of
each screen pocket. Once inserted, pull
free end of rod forward until it lines up
over farthest mounting hole respectively
so rods overlap.
10. Replace log bed over hearth opening
and center between grate and viewing
screen.
11. Replace glass doors if removed. See
Optional Glass Doors, page 8.
OPTIONAL HEATER ACCESSORY
WARNING: Disconnect
power before attempting any
maintenance or cleaning to re-
duce the risk of re, electrical
shock or personal injury.
Blower/heater kit model BHKE is available
for models VE36/32L and VE36/32LB. Either
of 2 types of blower/heater assemblies can
be installed.
1. Open upper control door (see Figure 13,
on page 7) and remove 2 Phillips screws
below heater grill on control panel (see
Figure 21, page 11).
2. Remove 2 Phillips screws holding control
cover to control panel inside rebox (see
Figure 14, page 8).
3. Slide control cover to the right and swing
out locking tabs from notched openings
on top (see Figure 21, page 11) .
4. Let control cover hang down off har-
nesses. Be careful not to damage any
wiring. If necessary, unscrew harness
strap at blower mount to gain slack.
5. Remove 2 hex screws at rear of blower
mount (see Figure 21, page 11).
6. Slide blower mount towards rear of rebox
until locking tabs line up with notched
openings and lower mount down and
away (see Figure 21, page 11).
Figure 19 - Removing Refractory Bracket
and Hearth Pan Bracket
Face Panel
(Models VE36L
and VE36LH
Only)
Hearth Pan Bracket
(Models VE36L and
VE36LH Only)
Refractory
Bracket
Figure 20 - Installing Brick Panels and
Brackets
Refractory
Retainer
Bracket
Hearth Pan
Bracket
Refractory
Bracket

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115121-01B 11
ACCESSORy
INSTALLATION
Continued
7. Remove blower/heater assembly with 4
screws from packaging. Blower is pre-
wired for convenience.
8. Align blower assembly over hole pattern on
blower mount and attach with 4 pan head
screws provided (see Figures 22 and 23).
9. With discharge pointing towards you, guide
assembled blower mount into replace
and center rear mounting anges between
standoff brackets at rear of the replace.
10. Lift blower mount up and position 4 locking
tabs through notched openings in rebox
top. Slide assembly forward until locked
into position.
11. Remove control panel knockout plug lo-
cated in heater switch position by pressing
locking tabs and pushing plug out through
front of panel (see Figure 24).
12. Firmly insert red power switch into open
mount location with “ON” (I) indicator
positioned on top.
13. Connect white heater wire to neutral
connection marked 'B' or 'A' on terminal
block. See partial wiring diagram, Figure
25, page 12.
Figure 21 - Disassembling Blower Mount
Control
Panel
Control
Cover
Blower
Mount
Control
Cover
Screws
Hex
Screws
Notches for
Control Cover Blower Mount
Notch (1 of 4)
Screws
Figure 22 - Mounting Heater/Blower
Figure 23 - Mounting Alternate Heater/
Blower
Harness
Strap
Heater/
Blower
Assembly
Blower
Mount
Mounting
Screws
Mounting
Screws
Heater/
Blower
Assembly Blower
Mount
Figure 24 - Installing Heater Power Switch
Knockout Plug
- Remove to
Install Power
Switch
Power
Switch
14. Connect black heater wire to terminal
marked 'N-1' on heater power switch (see
Figure 26, page 12). Note: On alternate
style heaters white and black wires are
connected common to terminal 'N-1' (see
Figure 27, page 12).

www.desatech.com 115121-01B12
ACCESSORy
INSTALLATION
Continued
15. Connect red heater wire to terminal
marked 'L-4' on heater power switch (see
Figure 26 or 27.
16. Connect one end of black jumper lead,
provided in kit, to power connection
marked 'D' on terminal block and other
end to switch terminal marked 'L-5' (see
Figure 26).
17. Replace 2 hex screws on rear anges of
blower mount removed in step 5, page 10.
18. Remount harness strap to blower mount,
if removed.
19. Make sure all wires are clear of heater
discharge area, line up mounting holes
on front blower mount to holes in control
panels and replace the 2 black pan head
screws.
20. Raise control cover up and position 2
locking tabs through notched openings in
rebox top, then slide to left until locked
into position (see Figure 21, page 11).
21. Tuck any excess slack in harnesses into
control cover. Swing cover down to line
up mounting holes on control panel and
replace 2 Phillips screws removed in
step 2, page 10.
22. Restore power to unit and check operation
of the heater.
IMPORTANT: Be sure to inspect components
and wiring for damage before connecting
power to unit. If any components are found
damaged, contact an authorized dealer for
original DESA replacement parts(s) or call
DESA at 1-866-872-6040 for referral.
BLK
BLK
TERMINAL
WHT
BLK
GRN
BLK
D C
CONNECTION
SUPPLY
RED
RED
N 1
4 L
5 L
HEATER
COIL
AB
HEATER
POWER
MOTOR
WHT
CUTOUT
WHT
WHT
WIRES TO HEATER CIRCUIT
WHT - ALTERNATE
BLK
HARNESS 4" BLK
Figure 25 - Heater Circuit Diagrams
Rocker
Switch
Red (L-4) Black (N-1)
Heater/
Blower
White
(A-B)
Terminal Block
Figure 26 - Connecting Heater Wires
Rocker
Switch
Red (L-4)
White (N-1)
Heater/
Blower
White
(A-B)
Terminal Block
Figure 27 - Connecting Alternate Heater
Wires
Figure 27 - Connecting Jumper Lead
Jumper
Lead
Switch
Terminal (L-5)
Terminal (D)

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115121-01B 13
TROUBLESHOOTINg
Note: Before troubleshooting system, make sure power to circuit from breaker or fuse panel
is turned ON.
The three most common causes of a malfunctioning electric replace are:
1. Tripped circuit breaker or blown fuse.
2. Loose or burned out light bulb.
3. Obstructed or clogged fan blower.
POSSIBLE CAUSE
1. No power to replace
2. Defective switch lamp
3. Defective wiring
1. Tangled or loose flame
pennants
2. Obstructed or clogged fan
blower
3. Damaged or dislodged fan
blower wheel
1. Burned out or loose light
bulb
2. Broken lamp xture
3. Loose or missing reective
ribbons
1. Obstructed heater blower
2. Burned out heat element
or blower fan
3. Defective heater switch or
wiring
REMEDY
1. Check circuit breaker or fuse
2. Replace defective switch.
See Servicing Control Pan-
el, page 16
3. Check connections from
main power harnesses to
terminals on control panel.
See Servicing Control Pan-
el, page 16
1. Inspect ame pennants. Un-
tangle or replace if neces-
sary. See Servicing Flame
Pennants, page 18
2. Check fan blower for de-
bris. Vacuum areas around
blower wheel and remove
any obstructions. See Main-
taining Motors, page 15
3. Remove and inspect fan
blower housing See Servic-
ing Fan Blower, page 18
1. Inspect light bulbs; tighten
or replace light bulbs as
necessary. See Replacing
Light Bulbs, page 15
2. Remove and replace broken
lamp xture. See Replacing
Lamp Fixtures, page 20
3. Inspect reective ribbons.
Reattach or replace as nec-
essary. See Replacing Re-
ective Ribbons, page 21
1. Clear heater fan of debris
or blockage; vacuum area
around blower intake and
remove any obstructions
in the discharge area. See
Maintaining Motors, page 15
2. Remov and replace blower
heater assembly. To access
and remove see Optional
Heater Accessory, page
10
3. Inspect wiring connections
from switch to blower. Re-
place switch if defective.
See Servicing Control Pan-
el, page 16
OBSERVED PROBLEM
No operation or indicator light
at power/heater switch
Poor ame motion; ame pat-
tern is sporadic or uneven in
viewing area
Dull ame appearance or inac-
tive ember bed effect
No heat or intermittent heat
output. (If equipped with a
heater)

www.desatech.com 115121-01B14
WIRINg DIAgRAM
YELLOW LAMP
WHT
HARNESS 4" BLK
HEATER
POWER
FRONT HARNESS TO LAMP CIRCUIT
RED LAMP
SPLICE CONNECTION
MALE CONNECTION
FEMALE CONNECTION
GRN
BLK
WHT
BLK
SUPPLY
ORANGE LAMP FAN MOTOR
FLAME PROJECTOR - ELECTRICAL DIAGRAM
WHT
BLK
CONTROL PANEL - ELECTRICAL DIAGRAM
BLK
HARNESS 24"
WHT BLK
GRN
GRN
WHT
FLAME
CONTROL
TERMINAL
CD AB
BLK
5 L
4 LN 1
BLK
GRN
BLK
FAN
CONTROL
CD B
TERMINAL
HARNESS 4" BLK
REAR HARNESS TO
MOTOR CIRCUIT
BLK
BLK
BLK
A
WHT
5 L
BLACK
BLK 4 LN 1 MAIN
HEATER ASSEMBLY - ELECTRICAL DIAGRAM
HEATER
COIL
RED
RED
BLK
BLK
MOTOR CUTOUT
WHT
CAUTION: USE SUPPLY WIRES SUITABLE FOR 105°C OR EQUIVALENT
CAUTION: DISCONNECT FIREPLACE FROM THE ELECTRICAL SUPPLY
BEFORE REMOVING THIS COVER
POWER
CONNECTION
HARNESS
4" WHT
BLK
WHT
BLK
WHT
WHT - ALTERNATE
CIRCUIT
Figure 28 - Wiring Diagram

www.desatech.com
115121-01B 15
MAINTENANCE
WARNING: Disconnect
power before attempting any
maintenance or cleaning to re-
duce the risk of re, electrical
shock or personal injury.
WARNING: Any electrical
repairs or rewiring of this unit
should be carried out by a
licensed electrician in accor-
dance with national and local
codes.
WARNING: Do not exceed
60 watts per bulb when replac-
ing bulbs. Use of higher-rated
bulbs may result in a re, caus-
ing property damage, personal
injury, or loss of life.
REPLACING LIGHT BULBS
There are (3) colored lamps rated at 120V,
60 Watts, for use in a medium sized socket.
These bulbs are located under the log bed
and can be replaced as follows:
1. If you are unsure which bulb needs
replacement, defective bulbs may be
visually located as any of 3 bulbs colored
- Red, Yellow and Orange starting from
the left (see Figure 12, page 7). Defective
bulbs can be replaced individually or for
convenience you may want to replace all
bulbs at the same time; even if only one
is defective.
2. Disconnect power to unit at main breaker
or fuse panel.
3. Lift log bed off hearth base to gain access
to lamp xtures. Log bed is attached with
contact magnets only.
4. Remove each defective bulb from its
socket and replace with appropriate color
and size bulb.
Note: Be careful not to tear or damage reec-
tive ribbons. If they have come loose, they
can be easily reattached or replaced at the
support brackets. See Replacing Reective
Ribbons, page 21.
5. Return power to circuit and turn main power
switch and lamp power on to check opera-
tion of bulbs before replacing log set.
6. If all bulbs are working properly, replace
the log bed over the center opening in
between rear screen and front grate.
CAUTION: Make sure power
is turned off at supply prior to
disassembling this unit.
MAINTAINING MOTORS
Motors used on fan and heater assembly
are permanently lubricated and do not
require lubrication. Annual cleaning and/or
vacuuming around heater and fan unit is
recommended.
REMOVING/REPLACING CONTROL
DOOR
The upper control door may be removed for
service or replacement when necessary:
1. Open upper control door (see Figure 13,
page 7).
2. Remove 4 Phillips screws from deector
shield. Angle deector shield out of open-
ing (see Figure 29).
3. Remove 4 Phillips screws from magnet
assemblies.
4. Lift up on inner control door and push
in each end until pivot pins are free of
notches located on each side of access
opening (see Figure 29).
Figure 29 - Removing/Replacing Control
Door
Deector
Shield
Control
Door
Magnet
Assembly
Push
Door Up
and
Back
Angle
Door and
Slide
Out of
Housing.

www.desatech.com 115121-01B16
5. Rotate control door up into control com-
partment and slide on end into side of
compartment.
6. Tilt out one end rst then pull remaining
door assembly through opening.
7. Replace door, by starting with door upside
down, pins up and facing unit. Follow step
5 in reverse until pins are rmly set back
in notches and door will close.
8. Replace discharge deector and magnet
assemblies.
SERVICING CONTROL PANEL
The control panel can be serviced from inside
the unit by removing rear control cover on in-
side of rebox. Follow steps 2 through 4 under
Optional Heater Accessory, page 10.
If control assembly needs complete replace-
ment, proceed to remove the entire control
assembly as follows:
1. Remove the glass doors (if equipped).
Follow instructions under Optional Glass
Doors, page 8.
2. Remove each retaining screw holding
screen rods and pull entire screen and
rod assembly out from locating hole on
inside top edge of replace (see Figure
18, page 9).
3. Remove log bed from hearth pan and
place in a safe area. Log bed is attached
with contact magnets only. This step is
included to keep logs from being damaged
during panel replacement.
4. Remove 2 Phillips screws holding control
cover to control panel inside rebox (see
Figure 21, page 11).
5. Slide control cover to the right and swing
out locking tabs from notched openings
on top. See detail Figure 21, page 11.
6. Pop out bushings on control cover and slip
power harnesses free from control cover
(see Figure 30).
7. Remove magnet assemblies, deector
shield and control door. See Removing/
Replacing Control Door, page 15.
8. Remove 4 screws from control panel (see
Figure 31). Tilt entire control assembly
forward to clear lower ange at upper
door rail and slide assembly down through
space between the front face and rebox
mount (see detail Figure 32).
9. Angle control panel out through opening
(see Figure 32).
10. Follow these instructions in reverse order
to reassemble control panel assembly.
Note: Be certain that all wires, harnesses and
bushings are returned to their normal position
and free of damage before reconnecting sup-
ply power to the replace.
CAUTION: Note the location
of all wires prior to disconnect-
ing. Be sure to reconnect wires
to their proper locations. If you
are unsure about the proper wire
locations, follow the wiring dia-
gram Figure 28, on page 14.
MAINTENANCE
Continued
Figure 30 - Detaching Power Harnesses
LOWLOW
MAIN
POWER
FLAMESPEED FLAME BRIGHTNESS
HEATER
Panel Screws
Figure 31 - Panel Screws Location
Figure 32 - Removing Control Panel
Control
Panel
Power
Harnesses
Bushings
Control
Cover

www.desatech.com
115121-01B 17
ACCESSING IMAGING UNIT
The imaging unit can be accessed from inside
replace for servicing as follows:
1. Remove glass doors (if equipped). See
Optional Glass Doors, on page 8.
2. Remove screens, grate, hearth pan brack-
ets and brick liners. See Figure 33 and
instructions under Optional Brick Liners,
page 9.
3. Remove 4 Phillips screws holding hearth
pan to replace and 2 screws located at
lower frame rail (see Figure 34).
4. Lift rear ends of hearth pan up until front
edge clears lower frame rail then slide
up on end and angle out of replace
opening.
5. Remove 4 Phillips screws holding face
extensions at top refractory clips (see
Figure 34).
6. Remove viewing screen from cabinet
face. Viewing screen is attached by mag-
nets (see Figure 35).
Note: Do not scratch viewing screen. Place
on a nonabrasive surface away from work
area. When replacing viewing screen painted
side must face inside of cabinet with pattern
facing up.
MAINTENANCE
Continued
Figure 33 - Accessing Imaging Unit
Refractory
Brackets
Grate
Hearth Pan
Bracket
Hearth Pan
Bracket Brick Liner
Brick
Liner
Figure 34 - Removing Hearth Pan and
Face Extensions (VE32 Series Only)
Hearth Pan
Face Extensions
Refractory Clip
Viewing Screen
Figure 35 - Removing Viewing Screen
7. Remove 4 Phillips screws on base cover
and lift cover off cabinet base. See Figure
36, page 18.
Note: Only VE32 series models have Face
Extensions that require removal to access
Imaging Unit. Model VE36 series has inner
Face Panels that also require removal to ac-
cess Imaging Unit.

www.desatech.com 115121-01B18
SERVICING FAN BLOWER
To remove fan blower:
1. Follow instructions under Accessing Imag-
ing Unit, page 17.
2. Remove 3 light bulbs from lamp xtures
(see Replacing Light Bulbs, page 15).
3. Disconnect two 1/4" blade connectors
from posts on motor unit.
4. Remove 4 hex nuts and washers located
on blower mounts at base of cabinet (see
Figure 37).
5. Lift entire fan assembly off of mounts and
tilt out of unit.
6. Remove screws with washers and hex
nuts from fan housing.
7. Mount new fan to blower mount in reverse
order.
8. Slide blower assembly with spacers over
mounting lugs and replace washer and
nut at each lug. Do not over tighten.
9. Attach blade connectors to posts on
motor mount. Note: Wire connectors for
fan motor are non-polarized and may be
connected to either terminal for proper
operation.
SERVICING FLAME PENNANTS
If ame pennants should become tangled or
detached reattach or replace.
1. Locate affected ame pennant. Slip hem
at base of ame pennant over proper
hanger bracket position. See Figure 38,
page 19, for proper location.
2. Pull ame cord up to proper hook location,
use a slip knot to adjust cord length and
attach cord to hook.
3. Tie another knot over slip knot and trim
away excess cord.
MAINTENANCE
Continued
Figure 36 - Removing Base Cover
Base
Cover
Figure 37 - Removing Fan Assembly (Shown without Firebox for Clarity)
Washer
Hex Nut
Fan Assembly
Blower
Mount
(1 of 4)
Washer Hex
Nut
Screw
Spacer
Posts for Blade
Connectors

www.desatech.com
115121-01B 19
8"
7"
3 1/2"
1 1/2"
Figure 38 - Locating Flame Pennants
Flame Cord
Flame
Pennant
Flame
Spacer
MAINTENANCE
Continued
Note: Flame pennant should not be twisted or tangled and should hang slightly loose to allow
free movement. If cord is too short or pennant is torn you must obtain a replacement ame
assembly (see Replacement Parts, on page 22).
4. After connecting and adjusting ame cords, soak each knot with a drop of white wood
glue or clear nail polish to prevent unraveling.
Hook

www.desatech.com 115121-01B20
Figure 39 - Replacing Fixtures (Shown without FIrebox for Clarity)
Screws and
Washers
Hanger
Screws
Reective
Ribbon
Lamp
Fixture
Crimp
Connectors
Screws
Reective
Ribbon
Cellophane
Tape
Base
Cover
REPLACING LAMP FIXTURES
Lamp xtures may be replaced as follows:
1. Turn off all power to replace at circuit
breaker or fuse.
2. Locate any of 3 defective lamp xtures
and trace wiring to crimp connectors in
harness and disconnect.
3. Remove 2 crimp connectors in harness
and disconnect white and black wires on
defective xture. See Wiring Diagram, Fig-
ure 28 on page 14, for proper locations.
4. Remove 2 Phillips screws at base of
defective xture (see Figure 39).
5. Remove old xture and mount new xture
with 2 Phillips screws removed prior.
6. Twist bare ends of white and black wires
to corresponding wires in main harness
and secure them with 2 crimp connectors
provided.
MAINTENANCE
Continued
Note: There should be no exposed bare
wire at any connection. Wiring should be
secured with wire ties, as short as possible,
and kept away from fan blades. If additional
parts are required, see Replacement Parts,
on page 22.
7. Replace each light bulb with proper color,
(see Replacing Light Bulbs, page 14).
8. Restore power and check lamp circuit op-
eration before reassembling imaging unit.
9. Reassemble imager. See Accessing
Imaging Unit, page 16.
Make sure power is turned off
at supply prior to disassembling
this unit.
IMPORTANT: Be sure to inspect components
and wiring for damage before connecting
power to unit. If any components are found
damaged, contact an authorized dealer for
original DESA replacement part(s) or call
DESA at 1-866-872-6040 for referral.
Upper Hanger
Bracket
Bottom Hanger
Bracket
Ribbon Support
Bracket