Vasco IDENTIKEY AG-3 Series User manual

aXsGUARD Gatekeeper
Installation Guide

aXsGUARD Gatekeeper Installation Guide v2.7 Legal Notice
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Radius Disclaimer
Information on the RADIUS server provided in this document relates to its operation in the aXsGUARD
Gatekeeper environment. We recommend that you contact your NAS/RAS vendor for further information.
Copyright © 2010 VASCO Data Security, Inc, VASCO Data Security International GmbH. All rights reserved.
©August 2010 - VASCO Data Security 2

aXsGUARD Gatekeeper Installation Guide v2.7 Table of Contents
Table of Contents
1 Introduction............................................................................................................................................... 8
1.1 Audience and urpose of this Document............................................................................................. 8
1.2 What is the aXsGUARD Gatekeeper?................................................................................................. 10
1.3 VASCO........................................................................................................................................... 10
2 Safety and Environmental Information...................................................................................................... 11
2.1 Overview........................................................................................................................................ 11
2.2 Electrical Safety............................................................................................................................... 11
2.3 ersonal, Environmental and aXsGUARD Gatekeeper Safety............................................................... 11
2.4 Temperature, ower and Humidity.................................................................................................... 12
2.5 Dimensions..................................................................................................................................... 12
2.6 Chassis Rails.................................................................................................................................. 12
3 Before you Begin...................................................................................................................................... 13
4 Connecting t e aXsGUARD Gatekeeper to a Network................................................................................ 14
4.1 Overview........................................................................................................................................ 14
4.2 owering on the aXsGUARD Gatekeeper........................................................................................... 14
4.3 Connecting to your Network............................................................................................................. 16
4.4 Workstation TC /I Settings............................................................................................................. 16
5 Installation steps: an overview................................................................................................................. 18
6 Logging into t e Administrator Tool.......................................................................................................... 19
7 C anging t e sysadmin password............................................................................................................ 21
8 Licensing................................................................................................................................................. 22
8.1 Overview........................................................................................................................................ 22
8.2 Downloading a System Info file......................................................................................................... 22
8.3 Acquiring a VASCO License file........................................................................................................ 23
8.3.1 Downloading a Commercial License File....................................................................................... 23
8.3.2 Downloading an Evaluation License File....................................................................................... 26
8.4 Uploading the License file to the aXsGUARD Gatekeeper.................................................................... 29
9 aXsGUARD Gatekeeper Configuration....................................................................................................... 30
9.1 Overview........................................................................................................................................ 30
9.2 Creating an Administrator with full administrator rights....................................................................... 30
9.3 Customer Information...................................................................................................................... 33
9.3.1 Overview.................................................................................................................................... 33
9.3.2 Entering Customer Information.................................................................................................... 34
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aXsGUARD Gatekeeper Installation Guide v2.7 Table of Contents
9.4 Menu Structure and Navigation........................................................................................................ 35
9.5 Entering the System Information....................................................................................................... 36
9.6 Network Device Settings.................................................................................................................. 38
9.6.1 Setting up the Ethernet Secure LAN Device.................................................................................. 38
9.6.2 Setting up an Ethernet Internet Device......................................................................................... 41
9.7 General Network Settings................................................................................................................. 43
9.8 General E-mail Settings .................................................................................................................. 45
9.8.1 Content Scanning and E-mail Server Features Active.................................................................... 45
9.8.2 Content Scanning Feature Active, E-mail Server Feature Inactive................................................... 47
9.8.3 Content Scanning and E-mail Server Features both Inactive........................................................... 48
10 W at's Next............................................................................................................................................. 49
11 aXsGUARD Gatekeeper Security Concepts................................................................................................ 50
11.1 Overview........................................................................................................................................ 50
11.2 Security olicies and Levels............................................................................................................. 50
11.3 Groups........................................................................................................................................... 53
11.4 Users.............................................................................................................................................. 53
11.5 Computers and Servers................................................................................................................... 54
11.6 System........................................................................................................................................... 55
12 Support.................................................................................................................................................... 56
12.1 Overview........................................................................................................................................ 56
12.2 If you encounter a problem............................................................................................................... 56
12.3 Return procedure if you have a hardware failure................................................................................ 56
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aXsGUARD Gatekeeper Installation Guide v2.7 Table of Contents
Illustration Index
Image 1: aXsGUARD Gatekeeper AG-3XXX.................................................................................................................................................................. 8
Image 2: aXsGUARD Gatekeeper AG-5XXX.................................................................................................................................................................. 8
Image 3: Back of a Typical aXsGUARD Gatekeeper..................................................................................................................................................... 14
Image 4: Example Stickers Labeling Interfaces on the aXsGUARD Gatekeeper AG-3XX3................................................................................................ 15
Image 5: Example Stickers Labeling Interfaces on the aXsGUARD Gatekeeper AG-3XX4................................................................................................ 15
Image 6: Example Stickers Labeling Interfaces on the aXsGUARD Gatekeeper AG-5XX6................................................................................................ 15
Image 7: Example Stickers Labeling Interfaces on the aXsGUARD Gatekeeper AG-7XXX................................................................................................ 15
Image 8: Power Button and Power LED..................................................................................................................................................................... 16
Image 9: Command Prompt and Testing TCP/IP Settings............................................................................................................................................ 17
Image 10: Certificate Screen.................................................................................................................................................................................... 19
Image 11: aXsGUARD Gatekeeper Login Screen........................................................................................................................................................ 20
Image 12: Screen on sysadmin first-time logon.......................................................................................................................................................... 20
Image 13: Changing the System Administrator Password............................................................................................................................................ 21
Image 14: Changing the System Administrator Password: Password entry.................................................................................................................... 21
Image 15: Downloading the System Info file............................................................................................................................................................... 22
Image 16: VASCO's Product Registration Website...................................................................................................................................................... 23
Image 17: VASCO Terms and Conditions................................................................................................................................................................... 24
Image 18: Registration Menu................................................................................................................................................................................... 24
Image 19: Uploading the System Info file................................................................................................................................................................... 25
Image 20: Downloading the License file.................................................................................................................................................................... 25
Image 21: VASCO Product Registration Website......................................................................................................................................................... 26
Image 22: Product Selection.................................................................................................................................................................................... 26
Image 23: VASCO Terms and Conditions................................................................................................................................................................... 27
Image 24: Uploading the System Info file................................................................................................................................................................... 28
Image 25: Downloading the License file.................................................................................................................................................................... 28
Image 26: Uploading the License file in the Administrator Tool.................................................................................................................................... 29
Image 27: Confirmation of successful License importation.......................................................................................................................................... 29
Image 28: Creating a System Administrator User....................................................................................................................................................... 31
Image 29: Configuration possibilities with full administrator rights................................................................................................................................ 32
Image 30: Customer Information............................................................................................................................................................................... 33
Image 31: System > General Screen........................................................................................................................................................................ 35
Image 32: System > General Screen........................................................................................................................................................................ 36
Image 33: Network > Devices > Eth......................................................................................................................................................................... 38
Image 34: Network > Devices > Eth > eth0.............................................................................................................................................................. 38
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aXsGUARD Gatekeeper Installation Guide v2.7 Table of Contents
Image 35: Fixed IP Configuration IP Settings.............................................................................................................................................................. 39
Image 36: Network > Devices > Eth >eth1............................................................................................................................................................... 41
Image 37: PPPoE Configuration Account Settings....................................................................................................................................................... 43
Image 38: Fixed IP Configuration IP Settings.............................................................................................................................................................. 43
Image 39: Network > General.................................................................................................................................................................................. 44
Image 40: E-mail > Domains > Add New: with SMTP and E-mail Server Features........................................................................................................ 46
Image 41: E-mail > Domain > Add New: SMTP Only.................................................................................................................................................. 47
Image 42: E-mail>General: SMTP and E-mail Disabled............................................................................................................................................... 48
Image 43: Rules, Policies and Application Levels....................................................................................................................................................... 50
Image 44: Policy Application to Security Levels.......................................................................................................................................................... 51
Image 45: Restrictive powers and broadness of application......................................................................................................................................... 52
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aXsGUARD Gatekeeper Installation Guide v2.7 Table of Contents
Index of Tables
Table 1: System General Fields............................................................................................................................................................. 37
Table 2: Network > Devices > Eth > eth0 Fields....................................................................................................................................39
Table 3: Network > Devices > Eth > eth1 Fields....................................................................................................................................42
© August 2010 - VASCO Data Security 7

aXsGUARD Gatekeeper Installation Guide v2.7 Introduction
1Introduction
1.1 Audience and Purpose of this Document
This Installation Guide explains how to set up the aXsGUARDTM Gatekeeper AG-3XXX, AG-5XXX (see images
below), and AG-7XXX models, and is intended for technical personnel and / or system administrators within an
organization, who are installing and configuring an aXsGUARD Gatekeeper.
If the aXsGUARD Gatekeeper you are configuring is a spare or replacement appliance, please refer to the
aXsGUARD Gatekeeper Replacement How To.
If the aXsGUARD Gatekeeper serves exclusively as an authentication server in your Local Area Network, please
refer to the aXsGUARD Gatekeeper Authentication Quick Install guide.
In sections 1.2 and 1.3, we introduce the aXsGUARD Gatekeeper and VASCO®.
In section 2, we provide safety and environmental information. This section must be read before installing your
aXsGUARD Gatekeeper.
In section 3 , we list the information you need to collect in preparation for installation.
In section 4 we explain how to physically connect the aXsGUARD Gatekeeper to your network. Following
successful connection, the aXsGUARD Gatekeeper's settings can be adjusted by accessing the Administrator
Tool.
In section 5 , we explain the two levels of functionality available with the aXsGUARD Gatekeeper, and the main
©August 2010 - VASCO Data Security 8
Image 2: aXsGUARD Gatekeeper AG-5XXX
Image 1: aXsGUARD Gatekeeper AG-3XXX

aXsGUARD Gatekeeper Installation Guide v2.7 Introduction
installation and configuration steps required for full operation.
In section 6, we explain how to access the aXsGUARD Gatekeeper Administrator Tool.
In section 7, we explain how to change the default sysadmin user password.
In section 8, we explain how to acquire and upload a VASCO License for your aXsGUARD Gatekeeper, to
support full functionality.
In section 9 , we provide step by step instructions for the minimal configurations required to get started.
In section 10, we list the next configurations required, and where you can read more information about these
tasks. We also recommend that you read section 11 on Security Concepts before continuing with configuration.
In section 11 we explain the security concepts to help you to implement the security policy to meet your
organization's needs.
In section 12 , we explain how to request support, and return hardware for replacement.
An index at the end of the document will help you to find specific information you are searching for.
Other documents in the set of aXsGUARD Gatekeeper documentation include:
The aXsGUARD Gatekeeper System Administration How To guide, which provides detailed information
about configuration using the Administrator Tool.
How To guides, which provide detailed information on configuration of each of the features available as
'add-on' modules (explained in the next section). These guides cover specific features, examples of which
are:
aXsGUARD Gatekeeper Authentication
aXsGUARD Gatekeeper Firewall
aXsGUARD Gatekeeper Single Sign-On
aXsGUARD Gatekeeper V N
aXsGUARD Gatekeeper Reverse roxy
aXsGUARD Gatekeeper Directory Services
Access to aXsGUARD Gatekeeper guides is provided through the Documentation button in the aXsGUARD
Gatekeeper Administrator Tool. A paper copy of the aXsGUARD Gatekeeper Installation Guide is also provided
with delivery of the aXsGUARD Gatekeeper.
Further resources available include:
Context-sensitive help, which is accessible in the aXsGUARD Gatekeeper Administrator Tool through the
Help button. This button is permanently available and displays information related to the current screen.
Training courses covering features in detail can be organized on demand. These courses address all levels
of expertise. lease see www.vasco.com for further information.
Welcome to aXsGUARD Gatekeeper security.
©August 2010 - VASCO Data Security 9

aXsGUARD Gatekeeper Installation Guide v2.7 Introduction
1.2 What is the aXsGUARD Gate eeper?
The aXsGUARD Gatekeeper is an authentication appliance, intended for small and medium sized enterprises. In
addition to strong authentication, the aXsGUARD Gatekeeper has the potential to manage all of your Internet
security needs. Its modular design means that optional features can be purchased at any time to support, for
example, e-mail, Web access and V N management. The aXsGUARD Gatekeeper can easily be integrated into
existing IT infrastructures as a stand-alone authentication appliance or as a gateway providing both
authentication services and Internet Security.
Authentication and other features such as firewall, e-mail and Web access, are managed by security policies,
which implement a combination of rules, for example, whether a user must use a DIGI ASS® One-Time
assword in combination with a static password for authentication. Rules can be further adjusted with
restrictions. Security olicies are applied to specific users or groups of users and can also be applied to
specific computers and the entire system.
1.3 VASCO
VASCO is a leading supplier of strong authentication and e-signature solutions and services specializing in
Internet security applications and transactions. VASCO has positioned itself as global software company for
Internet security serving a customer base of approximately 10,000 companies in more than 100 countries,
including approximately 1,500 international financial institutions. VASCO’s prime markets are the financial
sector, enterprise security, e-commerce and e-government.
For further information, please see www.vasco.com.
©August 2010 - VASCO Data Security 10

aXsGUARD Gatekeeper Installation Guide v2.7 Safety and Environmental Information
2Safety and Environmental Information
2.1 Overview
In this section we provide details important both for the safe use of the aXsGUARD Gatekeeper and also to help
maintain the device in a safe environment to keep it fully operational.
Caution
Please read all of t is section before starting to install your aXsGUARD Gatekeeper.
2.2 Electrical Safety
Caution
Never disconnect t e power supply (power cord) w ile t e appliance is booting up or active,
as t is may cause system or ardware damage.
Use the exact type of power cord recommended:
only use a power cord which is certified in compliance with safety regulations
only use a power cord which is compliant with the AC voltage requirements in your region
Before turning on the power, plug the power cord(s) into a socket which is properly grounded
Before disconnecting the power supply, turn the system off.
Use the exact type of network cable recommended:
to conform to certification restrictions, only use a network cable with maximum length of 3.0 meters.
2.3 Personal, Environmental and aXsGUARD Gate eeper Safety
To avoid bac injuries: when lifting the aXsGUARD Gatekeeper, avoid injuries to your back by using your
leg muscles. Keep your back straight and bend your knees when lifting the device.
Protecting the environment: producing the aXsGUARD Gatekeeper involves the extraction and use of
natural resources. The product may contain substances which are hazardous for human health and the
environment. To reduce the risk of any hazardous substances being released into the environment and to
reduce the depletion of natural resources, we encourage you to use appropriate recycling systems. Such
systems reuse or recycle most end-of-life materials in a safe way. The 'crossed-bin symbol' invites you to
use such systems.
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aXsGUARD Gatekeeper Installation Guide v2.7 Safety and Environmental Information
Further information on collection, reuse and recycling is available from your local or regional refuse
administration center.
For further information on the aXsGUARD Gatekeeper and the environment, please contact your supplier
(see section 12).
To avoid dropping the aXsGUARD Gate eeper: do not lift the device by the chassis handles. These
handles are for sliding the aXsGUARD Gatekeeper in and out of the chassis rails only (see section 2.6). Do
not carry the aXsGUARD Gatekeeper by these handles.
2.4 Temperature, Power and Humidity
VASCO recommends installing the aXsGUARD Gatekeeper in a 'server room' with air conditioning and U S
(Uninterrupted ower Supply). If the equipment is built into a server cupboard, make sure there is sufficient
ventilation. Environmental requirements are:
Operating Temperature Range: 10 to 35 degrees Celsius (50 to 95 degrees Fahrenheit)
Non-Operating Temperature Range: -40 to +70 degrees Celsius (-40 to 158 degrees Fahrenheit)
Operating Humidity Range: 8% to 90% non-condensing
Humidity Range: 5% to 95% non-condensing
ower Supply: Thermal control 260 W AC power supply with FC [24-pin, 4-pin=12V, (2) 4-pin]
2.5 Dimensions
AG-3XXX AG-5XXX AG-7XXX
Height 1.7'' (43mm) 1.7'' (43mm) 3.5'' (89mm)
Width 16.8'' (426mm) 16.8'' (426mm) 17.2'' (437mm)
Depth 10'' (253mm) 14'' (356mm) 17.7'' (450mm)
2.6 Chassis Rails
Chassis rails for storing the aXsGUARD Gatekeeper on a sliding shelf are available for the AG-5XXX model only.
These are not included in the VASCO price list. Please consult www.supermicro.com for compatible chassis
rails (part number CSE-PT08).
©August 2010 - VASCO Data Security 12

aXsGUARD Gatekeeper Installation Guide v2.7 Before you Begin
3Before you Begin
Collecting the following information before you start will help to speed up your installation:
an unused I address in your network
the Default Gateway setting in your network
DNS Server I address(es) for your network
DNS Suffix(es) (optional)
the Maintenance Reference provided by VASCO for licensing your appliance
the Serial Number provided by VASCO for licensing your appliance
an appropriate network cable, with maximum length of 3.0 meters (see section 2.2)
©August 2010 - VASCO Data Security 13

aXsGUARD Gatekeeper Installation Guide v2.7 Connecting t e aXsGUARD Gatekeeper to a Network
4Connecting the aXsGUARD Gatekeeper to a Network
4.1 Overview
In this section we provide step by step instructions to connect the aXsGUARD Gatekeeper to your network.
Important:
Please first read t e safety information in section 2, c eck t at all t e package contents you
need (listed on a separate s eet supplied wit t e aXsGUARD Gatekeeper) ave been
supplied, and t at you ave all t e information you need for installation (listed in section 3).
4.2 Powering on the aXsGUARD Gate eeper
owering the aXsGUARD Gatekeeper on requires the following four steps:
1. Connect the eth0 interface to the network's hub or switch with an appropriate network cable. The
aXsGUARD Gatekeeper has two or more LAN Ethernet interface(s), depending on the chosen
configuration and type (AG-3, AG-5 or AG-7 series). For all models, t e default LAN interface is labeled
as eth0 (example stickers are shown in the images below: please check the sticker labeling the
interfaces on your aXsGUARD Gatekeeper to identify the correct socket).
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Image 3: Back of a Typical aXsGUARD Gatekeeper

aXsGUARD Gatekeeper Installation Guide v2.7 Connecting t e aXsGUARD Gatekeeper to a Network
©August 2010 - VASCO Data Security 15
Image 5: Example Stickers Labeling Interfaces on t e aXsGUARD Gatekeeper AG-3XX4
Image 6: Example Stickers Labeling Interfaces on t e aXsGUARD Gatekeeper AG-5XX6
Image 4: Example Stickers Labeling Interfaces on t e aXsGUARD Gatekeeper AG-3XX3
Image 7: Example Stickers Labeling Interfaces on t e aXsGUARD Gatekeeper AG-7XXX

aXsGUARD Gatekeeper Installation Guide v2.7 Connecting t e aXsGUARD Gatekeeper to a Network
2. Connect the aXsGUARD Gatekeeper via the power cable to a supply. The AG-7XXX models have two
power units, each with a separate power cable. These power cables need to be connected to separate
power circuits. The second (redundant) supply provides backup in case the fuse for the supplying power
circuit fails.
3. ower up the aXsGUARD Gatekeeper by pressing the power switch once (see image below). A green LED
lights up.
4. To check the network is correctly connected, you can verify whether a green light shows at the socket
where the network cable is plugged in. If a green light is not visible, check that the network cable is in
good working order and correctly plugged into the device labeled as 'eth0' on the aXsGUARD Gatekeeper
and your network hub or switch.
4.3 Connecting to your Networ
Installation of the aXsGUARD Gatekeeper requires temporarily isolating a client workstation from the network
and linking it to the aXsGUARD Gatekeeper. This involves changing a client workstation I address to within the
specified I address range for the aXsGUARD Gatekeeper. During the first-time configuration, the aXsGUARD
Gatekeeper I address is modified to within the range of your network (we explain how to do this in section
9.6.1). The client workstation network settings can then be restored.
The aXsGUARD Gatekeeper is delivered with a default LAN configuration as follows:
I address / Netmask 192.168.250.254/24
Network Host Name axsguard
Domain Name domain.be
DHC Server Disabled
4.4 Wor station TCP/IP Settings
To access the aXsGUARD Gatekeeper, a workstation needs to be temporarily configured with the same TC /I
settings as the aXsGUARD Gatekeeper.
1. Configure a workstation with the following settings:
I address 192.168.250.1
Subnet Mask 255.255.255.0
Gateway 192.168.250.254
DNS Server 192.168.250.254
©August 2010 - VASCO Data Security 16
Image 8: Power Button and Power LED

aXsGUARD Gatekeeper Installation Guide v2.7 Connecting t e aXsGUARD Gatekeeper to a Network
2. Once the TC /I settings (listed above) are active on a workstation, open a command prompt (Microsoft
Windows) or Terminal (Linux) and run the following command:
pin 192.168.250.254
If a reply is received as shown in the image above, everything is OK.
If a Request Timed Out or Destination Host Unreachable response is received, please check the following:
check that the workstation's TC /I settings have been entered correctly (see above)
check that the network cable is in good working order and correctly plugged into the device labeled 'eth0'
on the aXsGUARD Gatekeeper and your network hub or switch (see section 4.2).
Once the workstation is correctly configured, the aXsGUARD Gatekeeper Administrator Tool can be accessed
through a browser on the workstation, as explained in the following section.
Note
Once the network settings on the aXsGUARD Gatekeeper have been configured appropriately,
(explained in section 9.6.1), the workstation I address can be reconfigured onto the
network, and the aXsGUARD Gatekeeper can be accessed from any browser on the network.
©August 2010 - VASCO Data Security 17
Image 9: Command Prompt and Testing TCP/IP Settings

aXsGUARD Gatekeeper Installation Guide v2.7 Installation steps: an overview
5Installation steps: an overview
aXsGUARD Gatekeeper installation steps require an understanding of its two levels of functioanlity, the spare
unit level, and fully licensed and operational 'in-service' level, which we explain here.
Aspare unit is an unlicensed appliance, with limited configuration possible. It can be configured to act as a
reserve appliance for fast replacement, if needed, or licensed to full functionality as a new appliance in an
organization. All appliances are spare units until they are licensed.
The default sysadmin user can log on to a spare unit with access rights to:
connect the appliance to a network
upgrade the appliance to keep it up-to-date
configure a Web proxy for connection to the VASCO Support Center, sc.vasco.com
backup and restore configurations
import licenses
For instructions on how to configure a spare unit, please refer to the aXsGUARD Gatekeeper Replacement How
To.
With a licensed appliance, configurations for all purchased options are possible for a user with full
administration rights.
The default sysadmin user can log on to modify some general system parameters and add or modify users.
This allows the sysadmin user to create a user with full administrator rights to configure all features of the
appliance.
The newly created user with full administrator rights can configure all available features of the aXsGUARD
Gatekeeper.
The instructions in this guide are for the complete installation, licensing and configuration of an appliance to
fully operational 'in-service' status. This requires the following steps:
1. Logging on to the aXsGUARD Gatekeeper as the default sysadmin user, as explained in section 6.
2. Changing the sysadmin password for security, as explained in section 7.
3. Licensing the appliance, as explained in section 8.
4. Creating a new user with full administration rights, to configure the aXsGUARD Gatekeeper, as explained
in section 9.
©August 2010 - VASCO Data Security 18

aXsGUARD Gatekeeper Installation Guide v2.7 Logging into t e Administrator Tool
6Logging into the Administrator Tool
Accessing the aXsGUARD Gatekeeper Administrator Tool is possible from any workstation in the same network
using a standard Web browser, providing the browser does not have a proxy setup in its browser settings.
Access is secured by SSL (Secure Socket Layer) encryption over the HTT S protocol.
To log into the Administrator Tool:
1. Enter the URL for the Administrator Tool into the browser:
https://192.168.250.254:82
Note
1) Remember to include the port number (:82) after the I address or the connection will fail.
2) If the aXsGUARD Gatekeeper is configured as the browser's proxy, 'tool' may be used,
rather than the I address and port number mentioned above (see the aXsGUARD
Gatekeeper System Administration How To guide).
2. As you are accessing a website secured with a self-signed certificate, the browser presents a warning
asking you to accept the certificate (see image below) to continue. After the certificate has been
accepted, the aXsGUARD Gatekeeper login screen appears (see image 10).
Note
The procedure for accepting a certificate varies between browsers.
©August 2010 - VASCO Data Security 19
Image 10: Certificate Screen

aXsGUARD Gatekeeper Installation Guide v2.7 Logging into t e Administrator Tool
3. Enter the default system administrator's Username and assword (use lower case only):
Username: sysadmin
assword: sysadmin
Press Enter or click on Log in (see image above) to proceed. The screen below displays.
©August 2010 - VASCO Data Security 20
Image 12: Screen on sysadmin first-time logon
Image 11: aXsGUARD Gatekeeper Login Screen