VELFAC 200 User manual

User guide for VELFAC 200
(extract from VELFAC User Guide)
WINDOWS FOR LIFE

6
Your windows will need more regular
maintenance if they are exposed to strong
sunlight on South facing facades, if you live
in a marine or industrial environment, or if
you have high levels of internal humidity.
Resin. Wood is a natural product containing resin. Beads of crystallised resin can be removed by
gently rubbing with a cloth dampened with meths. Do not rub too hard, a better result comes from rub-
bing moderately with meths several times. Immediately after rubbing wipe off the resin and meths with
water. Larger beads of resin may need months to crystallise before they can be scraped off and finally
wiped with meths. Yellowing due to the knots fade gradually with age.
How to care for your windows to ensure warranty
The correct cleaning and maintenance of your windows and doors will keep them looking good and ensure they will resist
even the harshest weather conditions for years to come. Please observe the below instructions to make sure, that the product
warranty is maintained.
Handles and ironmongery (e.g. hinges, fittings, screws...). Once a year all ironmongery should be cleaned, inspected and
moving parts lubricated with acid-free oil where shown in this User Guide, illustrated by .
Friction stays should be adjusted where required, but never oil as this will impede the friction!
Gliding rails may where necessary be sprayed with a teflon-based lubricant (do not use common mineral based oil).
In harsh environments, ironmongery must be inspected and cleaned at least 2 times per year.
Please note: Surface corrosion is not necessarily detrimental to the operation of the ironmongery. The product warranty applies
to lack of function and is conditional upon the stated maintenance instructions.
Cleaning. Window glazing, sash and frame should be cleaned with a soft cloth or soft bristle brush and luke warm water with
a few drops of mild detergent - detergents must not contain solvents or abrasives. Hard brushing, scrubbing or the use of
steelwool will produce scratches and must therefore be avoided.
To dry the window, use a window scraper, or wipe with a slightly damp Chamois leather or fine cloth. Traces left on the glass
after removing stickers or glue can be cleaned with meths or other alcohol based substances, and marks from suckers can be
removed with a cleaning agent for glass ceramic hobs - care must be taken to avoid contact with other parts.
The external window sash is made from aluminium with a powder coated finish. It will need cleaning at least once a year
with a soft cloth or soft bristle brush and luke warm water with a few drops of mild detergent. Black stripes from gaskets will
be harder to remove, if allowed to sit for long. Materials such as paint, wet concrete etc. must be washed off immediately. A
scratch will not affect the durability of the sash as the aluminium will form a natural layer of oxide. Scratches in the aluminium
can be repaired with repair lacquer, but differences in colour may occur.
The window frame is manufactured from pine which has been coated with a 100% water-based acrylic lacquer or acrylic
paint. The internal frame should be dusted and wiped clean regularly. The glazing bead, weather seals and gaskets should be
cleaned using a damp cloth.
A break of the surface treatment on either side of the frame, must be repaired promptly. The surface treatment should be
checked once a year. Should a repair be required to the wood frame, use a water-based acrylic paint or acrylic lacquer - avoid
getting paint on the seals, gaskets and glazing beads.
Masking tape. If using masking tape, we recommend 3M™ Masking Tape 201E. Ensure the tape is removed as soon as pos-
sible, and before the paint has dried.
Repair paint or lacquer can be purchased from VELFAC After Sales Service Department. To order the original colour please
state the order number, see page 27.

7
Condensation on your windows
Did you know that...
• Youmustairnew-buildpropertiesmoreregularlythanoldones-this
also applies to refurbishments or extensions
• Peoplegiveoffapproximately2Lofwaterevery24hours-airingisthe
only way to remove it
• Potplantsdelivermostmoisture
• Condensation increases as the room temperature is lowered and im-
proves as the temperature rises.
If condensation has recently formed, it may be due to:
• Recentlyinstalledwindowswhicharecompletelyairtight
• Installationofunderoorheating
• Newcurtains
• Moistureinnewhouses-itmaytakeaslongasayeartodryanewhouse
completely
• Theseason-condensationismorelikelytooccurinautumnandwinter.
Condensationappearsnaturally,whenhumidwarmairmeetscoldair.Mostpeoplehaveexperiencedcondensationontheir
bathroom mirror, the same principle applies to windows of a house.
Exterior condensation. Due to the low-energy double-glazing used in VELFAC windows, condensation may form on the
outside. During colder months, the outer pane cools faster than the inner pane and moisture in the external atmosphere forms
small droplets of water against the glass. This kind of condensation is completely harmless to the window and will disappear
as the external temperature increases.
Internal condensation has to be dealt with to keep it to an absolute minimum, though it may not be completely avoided. It
forms when warm moisture held in the internal atmosphere cools against the glass and forms small droplets of water. Because
warm air can hold more moisture, condensation increases as the room temperature is lowered and improves as the tempera-
ture rises.
Heavy condensation indicates high humidity due to poor air circulation. A humid indoor climate is unhealthy for both people
and windows, therefore a relative internal humidity of maximum 45% during winter is recommended. There are three important
measures to combat condensation:
• Roomsshouldbeairedthoroughlytwoorthreetimesadayforatleast10minutes,evenwhenraining
• Aconsistentindoortemperatureof20-22°Cshouldbemaintained
• Goodaircirculationinallroomsshouldbeensured-leaveinternaldoorsbetweenroomsopen
Condensation between the two glazing panes. If condensation forms between the two glazing panes, the sealed double-
glazed unit has been punctured and must be replaced. Please call the VELFAC After Sales Service Department.

8
VELFAC manufactures windows to meet the very highest expectations. The quality of our parts and materials, with the best
possible standards in manufacturing, combine to provide the VELFAC windows you expect.
We have also implemented some simple guidelines for our customers, which identify quality standards, and what is allowable
for predominately natural materials - wood, aluminium & glass.
Aluminium
Visible aluminium surface defects that are not visible from 3m are acceptable and therefore not claimable. Surfaces should not
be assessed in direct sunlight.
Wood
PinetreesusedintheproductionofframesforVELFACwindowsaregrowninNorth-Europeanforests,whichmeanthey
mature slowly - as a result the wood is denser and harder-wearing than standard pine. Wood is a natural material that is often
uneven. We are making very specific demands on our suppliers to get a wood quality, which we can vouch for.
We treat the wood surface following the below mention rules:
• Allsurfacesshouldbetreatedwith100%waterbasedacrylicpaintoracryliclacquer
• Surfaces,edgesandjoinsmustbeuniformincolorandglossandbesmoothtothetouch
• Becausewoodisanaturalproduct,theremaybestructuralandglossvariations,scratchesandothernormalwoodvariations
(e.g. in connection with knots)
• Woodcontainsnaturalresin.Duringtherst3-4years,resinleakagemayoccurandcrystalliseonthewoodenframe.See
treatment of resin extraction on page 6
Page 6 describes the maintenance requirements for the wood frame. Special consideration should be given to windows on
South facing facades, in coastal locations, or where there is a high moisture content inside the room. The surface treatment
should be checked at least once per year, and any break in the lacquer or paint should be repaired promptly.
Quality standards for the window industry
Polyester powder coated aluminium is
extremely weather resistant and does not rust
or corrode.
As wood is a natural material, some
variations in finish are unavoidable e.g. where
knots occur. VELFAC wood frames are
laminated to limit these occurrences.
The Glass and Glazing Federation (GGF)
publishes guidelines of modern glazing
manufacture.
Please visit http://www.ggf.org.uk/

9
Glazing
All glazing is supplied by specialist manufacturers, and is produced within agreed standards outlined by the Glass and Glazing
Federation (GGF). Glass impurities cannot be completely avoided, so minor occurrences are allowable within these standards.
Thedocument’Visualqualitystandardsforinstalledinsulationglassunitsconstructedfromattransparrentglass’,statesthe
following:
• Bothpanesofsealedunitshallbeviewedatrightanglestotheglassfromtheroomstandingatadistanceofnotlessthan
2 metres for toughened, laminated or coated glass, not less than a distance of 3 metres in natural daylight and not in direct
sunlight.
• Flattransparentglass,includinglaminatedortoughened(tempered)glassshallbedeemedacceptableifthefollowing
phenomena are neither obstrusive nor bunched: totally enclosed seeds, bubbles or blisters: hairlines or blobs: fine scratches
not more than 25mm long;minute embedded particles
Impurities, dirt and scratches. Larger scratches or marks within the glazed unit will be considered for replacement under the
12 Year Warranty - please contact VELFAC with details. Scratches or marks on the external face of the glazed units cannot
be covered by the warranty, as they are a result of handling after the transport packing has been removed. If the damage is a
result of installation, please contact your installer.
Shades. Ordinary glass used in double-glazing is generally taken to be clear - but it is actually green. The colour reduces light
transmission. Therefore, two pieces of glass of the same type but with different thicknesses can be perceived as if they have
different shades of colour - this cannot be addressed.
Uneven heat across the glass surface can cause cracks due to thermal stress, which is not covered by warranty.
Therefore, we advise that you do not:
• attachadhesivepostersorsignstothewindow
• paintthewindowcompletelyorpartially
• attachadhesiveplasticlmorlterstothewindow
• createareasofpartialshadow/shading
• blowhotaironthewindow(blowdryer,spaceheater,etc.)

12
1. 2.
1.
VELFAC 212 Topguided window
This window is opened by turning the handle to a vertical position
and pushing the sash outwards. Opening the window will provide a
ventilation gap at the head.
Friction arm adjustment. Friction can be adjusted by turning the
friction screws at the sides of the sash using a 4mm hexagon key. (1).
Each screw is adjusted equally to keep the sash level and square.
Cleaning. Ensure that guide rails are free from dust and dirt by using
a soft brush or cloth (2). The guide rails should not be oiled as this will
accumulate dust and dirt, and remove friction.
This window is opened by turning the handle to a vertical position and
pushing the sash outwards.
If the window is installed as a fire escape window it will , when opened
at maximum, be fixed in a vertical position by a catch in the left-hand
side. (1). To close the sash, detach the catch.
VELFAC 208 Tophung window

13
1. 2. 3.
2-leaf window
VELFAC 201 Sidehung window
This window is opened by turning the handle to a horizontal position
and pushing the sash outwards. The window opens to 90º and is
equipped with a friction arm which allows the sash to be held in any
position between closed and fully open.
Double leafed windows can be supplied with different types of
mullion - see page 23 for more information.
Friction arm adjustment. The friction arm, found at the bottom edge
(or occasionally top), can be adjusted by turning the friction bolt using
a 4mm hexagon key.
Care. It is important to keep the guide rails free of dust and dirt by
using a soft brush or cloth (2). The guide rails should not be oiled
as this will accumulate dust and dirt, and remove friction. The hinges
require oiling at least once a year using acid-free oil. In order to
ensure the hinges are properly lubricated, the window should be
opened and closed several times during and after oiling. (3).

14
3.2.1.
VELFAC 207 Sideguided window
This window opens by turning the handle to a horizontal position and
pushing the sash outwards.
Friction adjustment. Friction in the guide rails can be adjusted by
turning the screws at the top of the sash with a 4mm hexagon key (1).
Cleaning. When the sash is fully opened, a gap is formed at the hinge
side. This allows the external side of the sash to be cleaned from
inside the building.
Care. Guide rails should be kept free of dust or dirt by cleaning with
a soft brush or cloth. (2 + 3). The guide rails should be sprayed with
teon-basedlubricatingoilorasimilarproductonceayear,asa
minimum (never all-round lubricating oil!).
A fixed window cannot be opened and therefore requires no
maintenance or adjustments of opening fittings.
Fixed windows can be converted to opening. Please call VELFAC After
Sales Service on 01223 897100 (UK) or 01 450 7984 (IRL) for more
information.
VELFAC 210 Fixed casement

15
1. 2.
3. 4.
A
B
C
5.
The window opens by turning the handle to a vertical position and
pushing the sash outwards until the safety restrictor engages at an
opening of 5-10cm.
Cleaning. The external side of the window can be cleaned from inside
the building by reversing the sash. Open the window until the safety
restrictor is activated. Pull back the window slightly and detach the
restrictor (1). The restrictor has a lock function (the red plate). When
locked, the window cannot be reversed for cleaning.
Pushthewindowoutwards-DONOTLEANOUTwhiledoingso.
When pushed outwards, the top of the sash can be pulled gently
downwards toward the bottom of the window. The sash is fully
reversed when the catches engage to keep it in the cleaning position
(2+3).Makesurethesashisxedincleaningpositionbeforestarting
to clean.
When the sash has been cleaned, the catches can be disengaged
(2+3): Pull back the window slightly and detach catch 1, move the
sashslightlyupwardsanddetachcatch2.Nowthebottomofthe
sash can be guided back towards the top. The safety restrictor will
automaticallyre-engagewhenthesashisclosed.Neverleavethe
window unattended while the restrictor is disengaged!
IMPORTANT. The guide rails of the friction arm should be kept free
from dirt (4).Theyshouldbesprayedwithteon-basedlubricating
oilorasimilarproductonceayear,asaminiumum(Neverall-round
lubricating oil!).
VELFAC 228 Tophung fully reversible window
Locked in ventilation position. Lock the
restrictor by pushing the red plate until a
click is heard.
NB:Donotlocktherestrictor,whenyou
want to reverse the window for cleaning.
Unlock
Lock

16
1. 2.
3.
5.
4.
The window opens by turning the handle to a vertical position and
pushing the sash outwards until the safety restrictor engages at an
opening of 5-10cm.
Friction arm adjustment. Friction is adjusted by equally turning the
screws at the sides of the sash anti-clockwise using a 3mm hexagon
key (1). It is important that the screws are evenly tightened in both
sides, to keep the sash level and square.
Cleaning. The external side of the window can be cleaned from inside
the building by reversing the sash. Open the window until the safety
restrictor is activated. Pull back the window slightly and detach the
restrictor(2).Pushthewindowoutwards-DONOTLEANOUT
while doing so. When pushed outwards, the top of the sash can be
pulled gently downwards toward the bottom of the window. The sash
is fully reversed when the catch engages to keep it in the cleaning
position (3). Large reversible windows have an additional safety arm
which is to be moved outwards and fixed to the frame to ensure the
sash is stable before cleaning (4). When the sash has been cleaned,
the catch (3) and eventual arm (4) are disengaged and the bottom
of the sash is guided back towards the top (2). The safety restrictor
willautomaticallyre-engagewhenthesashisclosed.Neverleavethe
window unattended while the restrictor is disengaged!
VELFAC 229 Tophung fully reversible window
IMPORTANT. The vertical guide
rails should be kept free from
dirt (5). They should be sprayed
withteon-basedlubricatingoil
or a similar product once a year,
asaminiumum(Neverall-round
lubricating oil!).

17
1.
Internal sash for VELFAC 200 windows
The internal sash of a 2+1 window significantly improves
acoustic and thermal properties. In order to constantly maintain this
improvement, the internal sash must remain closed. It can be tophung
or sidehung and can be equipped with either handles or screws
depending on whether the sash will be opened in daily use or only for
cleaning purposes.
The sidehung sash is opened by turning the small handle(s) and
pulling inwards. The sidehung sash can be opened for both ventilation
and cleaning. The tophung sash should only be opened for cleaning
purposes and should be completely dismounted before commencing.
Dismounting a tophung internal sash. In order to remove the
tophung sash, loosen the screws, hold down the top hinge pin (1) and
tip out the sash - this operation will require 2 people.
Sidehung
Tophung

18
1. 2.
3.
The patio door is opened by turning the handle to a horizontal position
and pushing the door leaf outwards. The door opens to 90ºand is
equipped with a friction arm which allows it to be held in any position
between closed and fully open. Doors can be fitted with a hinge to allow
180ºopening but then cannot be fitted with a friction arm.
Double doors can be supplied with different types of mullion - see
page 25 for more information.
Care. It is important to keep the guide rails free of dust and dirt by using
a soft brush or cloth (1). The guide rails should not be oiled as this will
accumulate dust and dirt, and remove friction. The hinges require oiling at
leastonceayearusingateon-basedlubricatingoilorasimilarproduct.
In order to ensure the hinges are properly lubricated, the patio door
should be opened and closed several times during and after oiling (2).
Friction arm adjustment. The friction arm, found at the top edge, can
be adjusted by turning the friction bolt using a 4mm hexagon key (3).
VELFAC 231 Casement door

19
1. 2. 3.
The sliding door is opened by turning the
handles at the sides of the door leaf to a
horizontal position. The door is then pushed
outwards approximately 10cm and slid across.
The door is closed by sliding across and pulling
back toward the frame. The handles are then
turned back to a vertical position.
Double sliding doors are supplied with French
casement mullion - see page 25 for more
information.
Care. The guide rails must be kept free from
dust and dirt with a cloth or soft brush. (1).
When the front sliding truck - the hinge that
moves in the slide rail at the leading edge of the
door - looks like in illustration 2 it must be oiled
with a teflon-based lubricating oil or a similar
product (2). If it looks like illustration 3 the
sliding truck is protected by a cover plate. This
model should not be oiled (3).
Adjustment is quite complicated and should be
entrusted to a professional. Therefore no further
elaboration of adjustment can be found in this
brochure . Information about adjustment can be
found in our Installation guide, which can be
downloaded at www.VELFAC.co.uk.
VELFAC 237 Sliding window door

20
4.
3.
2.
1. Standard The espagnolette handle is tipped upwards to open
the window. A ventilation position is obtained by pushing
out the window approx. 1cm and re-engaging the handle.
• 2.Espagnolettehandleswithchild-locks can only be
opened when the button below the handle is pressed
while the handle is turned. The child-lock will automati-
cally re-engage when the sash is closed.
• 3.Espagnoletteshandlewithlocks are equipped with
a small, removable key.
• 4.Espagnolettehandlesforcylinderscan fit cylinders
as part of a key strategy around a building.
Handles and remote operation
for VELFAC 200 windows and patio doors
Remote operation (only VELFAC 200) is operated
via a panel on the wall - or a remote control. The window
is opened with the arrow-up button, and closed with the
arrow-down button. The remote comes in two versions:
The window moves while the button is pressed down - or
by one short press and stop with the middle button. The
metal chain of the remote operation should be kept clean.
Care. The bolts of the handle require oiling with long-
lasting lubrication oil at least once a year, while operating
the handle to ensure proper lubrication.

21
Click vent. The click vent is fitted
within the frame and provides
background ventilation. The vent
is opened by pressing one or both
ends marked with circles.
The
PN-ttingmakes it difficult
for unwanted guests to enter if the
window is open. When opening the
window, the arm is lifted and re-
engaged when the required opening is
achieved. The arm is raised to a verti-
cal position to disengage, allowing the
sash to open fully.
N.B: Please note that some insu-
rance companies will not cover los-
ses from burglaries which have been
commited when windows have been
left in a ventilation position.
Window stay. The arm is fitted to
the wood frame and when used, is
hooked into an eyelet on the sash to
achieve an opening of approximately
130mm.
The safety restrictor
automatical-
ly engages when the sash is opened
to approximately 4cm. To open further,
the sash is pulled slightly back while
disengaging the restrictor.
The lockable restrictor limits the
opening of the sash to 1.5-10cm. It
is possible to disengage the restric-
tor by turning the lock through 90 °
witha5mmhexagonkey.Nowthe
restrictor arm may be pushed out of
the gliding rail. The lock must always
be re-engaged after use. The gliding
rails should frequently be cleaned
from dirt.
The friction arm will retain the
open window in any ventilation posi-
tion under normal weather condi-
tions. If it is really windy the ventila-
tion position in the handle is to be
used instead (see p. 20). The friction
arms are adjusted by the factory
to fit the size of the window. If the
window opens too tight or too loose,
the friction arm may be adjusted
(see more by the relevant type of
window).
Safety fittings and other accessories
for VELFAC 200 windows and patio doors

22
1
2
1.
3.
2.
5.
4.
2-leaf VELFAC 200 windows and patio doors
A fixed mullion cannot be moved when both sashes are open.
The French Casement mullion is fixed to the leading edge of the Sash
2. Once Sash 1 has been opened, the mullion can be disconnected
and Sash 2 subsequently opened. The mullion will move with the sash
providing a clear opening for both sashes.
Themullionisdisconnectedbythemid-positionedushbolt(1)or
the barrel bolt (2) and Sash 2 is opened. The French casement mullion
must be re-engaged before closing Sash 1.
The removable mullion stays in the opening when the sashes are
opened. In the event of fire it can be entirely removed by opening both
sashes, loosening the barrel bolt (3) and push out the mullion .
Handle for narrow mullion (discontinued
summer 2009).
Flush bolt for French Casement mullion. Top and bottom flush bolt for broad mul-
lion (discontinued summer 2009).
Fixed mullion
Removable (escape) mullion
French Casement mullion
Sash
2
Sash
1
1
2
3.
Barrel bolt for removable mullion.

2
VELFAC LTD
The Old Livery
Hildersham
Cambridge
CB21 6DR
T: 01223 897100
F: 01223 897101
[e-mail]
www.VELFAC.co.uk
VELFAC Ireland Ltd.
T: 01 450 7984
F: 01 403 9548
[e-mail]
www.VELFAC.ie
WINDOWS FOR LIFE
07.32-07.16 © 2005, 2016 VELFAC LTD ® VELFAC and VELFAC logo are registered trademarks used under license by VELFAC Group.
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