
Velleman® Service and Quality Warranty
Velle an® has over 35 years of experience in
the electronics world and distributes its
products in ore than 85 countries.
All our products fulfil strict quality
require ents and legal stipulations in the EU.
In order to ensure the quality, our products
regularly go through an extra quality check,
both by an internal quality depart ent and by
specialized external organisations. If, all
precautionary easures notwithstanding,
proble s should occur, please ake appeal to
our warranty (see guarantee conditions).
General Warranty Conditions Concerning
Consumer Products (for EU):
• All consu er products are subject to a 24-
onth warranty on production flaws and
defective aterial as fro the original date of
purchase.
• Velle an® can decide to replace an article
with an equivalent article, or to refund the
retail value totally or partially when the
co plaint is valid and a free repair or
replace ent of the article is i possible, or if
the expenses are out of proportion.
You will be delivered a replacing article or a
refund at the value of 100% of the purchase
price in case of a flaw occurred in the first
year after the date of purchase and delivery,
or a replacing article at 50% of the purchase
price or a refund at the value of 50% of the
retail value in case of a flaw occurred in the
second year after the date of purchase and
delivery.
• Not covered by warranty:
- all direct or indirect da age caused after
delivery to the article (e.g. by oxidation,
shocks, falls, dust, dirt, hu idity...), and by
the article, as well as its contents (e.g. data
loss), co pensation for loss of profits;
- frequently replaced consu able goods, parts
or accessories such as batteries, la ps,
rubber parts, drive belts... (unli ited list);
- flaws resulting fro fire, water da age,
lightning, accident, natural disaster, etc. …;
- flaws caused deliberately, negligently or
resulting fro i proper handling, negligent
aintenance, abusive use or use contrary to
the anufacturer’s instructions;
- da age caused by a co ercial,
professional or collective use of the article
(the warranty validity will be reduced to six
(6) onths when the article is used
professionally);
- da age resulting fro an inappropriate
packing and shipping of the article;
- all da age caused by odification, repair or
alteration perfor ed by a third party without
written per ission by Velle an®.
• Articles to be repaired ust be delivered to
your Velle an® dealer, solidly packed
(preferably in the original packaging), and be
co pleted with the original receipt of
purchase and a clear flaw description.
• Hint: In order to save on cost and ti e,
please reread the anual and check if the
flaw is caused by obvious causes prior to
presenting the article for repair. Note that
returning a non-defective article can also
involve handling costs.
• Repairs occurring after warranty expiration
are subject to shipping costs.
• The above conditions are without prejudice
to all co ercial warranties.
The above enumeration is subject to
modification according to the article (see
article’s manual).
Velleman® service en kwaliteitsgarantie
Velle an® heeft rui 35 jaar ervaring in de
elektronicawereld en verdeelt in eer dan 85
landen.
Al onze producten beantwoorden aan strikte
kwaliteitseisen en aan de wettelijke
bepalingen geldig in de EU. O de kwaliteit te
waarborgen,
ondergaan onze producten op regel atige
tijdstippen een extra kwaliteitscontrole, zowel
door onze eigen kwaliteitsafdeling als door
externe gespecialiseerde organisaties. Mocht
er ondanks deze voorzorgen toch een
problee optreden, dan kunt u steeds een
beroep doen op onze waarborg (zie
waarborgvoorwaarden).
Algemene waarborgvoorwaarden
consumentengoederen (voor Europese
Unie):
• Op alle consu entengoederen geldt een
garantieperiode van 24 aanden op
productie- en ateriaalfouten en dit vanaf de
oorspronkelijke aankoopdatu .
• Indien de klacht gegrond is en een gratis
reparatie of vervanging van een artikel
on ogelijk is of indien de kosten hiervoor
buiten verhouding zijn, kan Velle an®
beslissen het desbetreffende artikel te
vervangen door een gelijkwaardig artikel of de
aankoopso van het artikel gedeeltelijk of
volledig terug te betalen. In dat geval krijgt u
een vervangend product of terugbetaling ter
waarde van 100% van de aankoopso bij
ontdekking van een gebrek tot één jaar na
aankoop en levering, of een vervangend
product tegen 50% van de kostprijs of