
pg. 5 of 6
Troubleshooting:
Do NOT press the reset but at anytime
Each P2P Wireless Bridge is thoroughly tested in our factory prior to shipping. Should you experi-
ence problems with your P2P Wireless Bridge, please verify that all setup instructions in this guide
were followed appropriately, and refer to the following Troubleshooting steps. If you are still
experiencing problems, please contact our technical support team at (800) 762-9962.
If your Networked Device (ATM, kiosk, etc) is experiencing
connectivity issues:
Perform a power reset, by unplugging the power cords of the PTP Wireless Bridge Transmitter,
Receiver, existing Internet connection, and your ATM. Wait 10 seconds, then plug in the power
cord for your Internet connection first. Wait 60 seconds, then plug in the power cords of the
PTP Wireless Bridge Transmitter, Receiver, and your ATM.
The P2P Wireless Bridge relies on your existing Internet connectivity. If a power reset does not
remediate connectivity issue, it is possible that
connectivity issues may be due to problems with the existing Internet
connection, and not the P2P Wireless Bridge. To confirm if the P2P
wireless Bridge is operating effectively, refer to the signal meter on the
back of the Transmitter and Receiver. If the signal meter indicates three or
four signal bars, the bridge is operating effectively.
If three or four bars are indicated on the signal meter, and you are still having connectivity is-
sues, it may be necessary to contact your Internet provider’s technical support to troubleshoot
issues with your existing
Internet connectivity.
If the signal meter on the back of the Transmitter or Receiver is
indicating a weak signal (two bars or less):
If a weak signal (two bars or less) is indicated on the back of the
Transmitter or Receiver, it may be necessary to move the Transmitter or
Receiver to obtain more clear line-of-sight. A better line-of-sight between
the Transmitter and Receiver will result in a better wireless signal.
If no lights at all are illuminated on the back of the Transmitter or
Receiver:
If no lights at all are illuminated on the back of the Transmitter or Receiver, please refer to the
Setup Instructions (pg. 3) and System Diagram (pg. 4) to ensure that all setup steps were fol-
lowed appropriately. Also, ensure that the electric outlet that the power adapter is plugged into
is working effectively.