
4
The Guarantee
Applicable only to products installed and used in the United Kingdom. For details of guarantee outside the United
Kingdom contact your local supplier.
Vent-Axia guarantees its products for one year from date of purchase against faulty material or workmanship. In the
event of any part being found to be defective, the product will be repaired, or at the Company’s option replaced, without
charge, provided that the product:-
Has been installed and used in accordance with the instructions given with each unit.
Has not been connected to an unsuitable electricity supply. (The correct electricity supply voltage is shown on
the product rating label attached to the unit).
Has not been subjected to misuse, neglect or damage.
Has not been modified or repaired by any person not authorised by the company.
IF CLAIMING UNDER TERMS OF GUARANTEE
Please return the complete product, carriage paid to your original supplier or nearest Vent-Axia Centre, by post or
personal visit. Please ensure that it is adequately packed and accompanied by a letter clearly marked “Guarantee
Claim” stating the nature of the fault and providing evidence of date and source of purchase.
The guarantee is offered to you as an extra benefit, and does not effect your legal rights
The appliance is fitted with over temperature safety switch. This is a safety device which
switches off the heater if, for any reason, the heater overheats. It can only be reset after the
appliance has cooled down. In order to reset it proceed as follows:
1. Switch off appliance and leave for approximately 5 minutes.
2. Switch on appliance and overheat safety switch will reset.
Ensure that the appliance is functioning correctly. If the heater overheats again, it should
be checked by a competent electrician.
IF YOUR HEATER DOES NOT WORK
Check that the unit is wired correctly.
Check that the fuse has not blown in the connection unit.
If you are replacing a fuse a 13 Amp fuse, approved by ASTA to BS1362, must
be used. Check re-set of ES Control as described under Controls.
Should none of the above remedies work, then disconnect heater from mains and consult an
accredited Service Agent. If the appliance is still under guarantee, return it to your supplier.
Do NOT attempt to repair the heater yourself.
CLEANING
Always disconnect the heater from the mains before cleaning.
An occasional wipe over with a soft cloth is all that should be necessary.
Do NOT use metal or furniture polish on any part of the heater.
Do NOT touch the heater with wet hands or in any way bring water into contact with it.
This product should not be disposed of with household waste. Please recycle where facilities
exist. Check with your local authority for recycling advice.
Head Office: Fleming Way, Crawley, West Sussex
UK NATIONAL CALL CENTRE, Newton Road, Crawley, West Sussex, RH10 9JA
SALES ENQUIRIES: Tel: 0844 8560590 Fax: 01293 565169
TECHNICAL SUPPORT: Tel: 0844 8560594 Fax: 01293 539209
For details of the warranty and returns procedure please refer to www.vent-axia.com or write to Vent-Axia Ltd, Fleming Way, Crawley, RH10 9YX
409800A 1015