Verathon BladderScan BVI 9400 User manual

BLADDERSCAN
BVI9400
Verathon Service Partner Manual

0900‑4472‑09‑63

BLADDERSCAN
BVI9400
Verathon Service Partner Manual
Effective: September 28, 2018
Caution: Federal (United States) law restricts this
device to sale by or on the order of a physician.

CONTACT INFORMATION
For assistance servicing your BladderScan system, please contact Verathon®Customer Care.
To order replacement parts, please contact Verathon Inside Sales.
Verathon Inc.
20001 North Creek Parkway
Bothell, WA 98011 U.S.A.
Tel: [phone] (US and Canada only)
Tel: [phone]
Fax: [phone]
verathon.com
Verathon Medical (Europe) B.V.
Willem Fenengastraat 13
1096 BL Amsterdam
The Netherlands
Tel: [phone]
Fax: [phone]
Verathon Medical (Australia) Pty. Ltd.
Unit 9, 39 Herbert Street
St Leonards NSW 2065
Australia
Tel: [phone] (within Australia)
Tel: [phone] (international)
Fax: [phone] (within Australia)
Fax: [phone] (international)
0123
Copyright © 2018 by Verathon Inc. All rights reserved. No part of this manual may be copied or transmitted by any method without the
express written consent of Verathon Inc.
Verathon, the Verathon torch symbol, BladderScan, the BladderScan symbol, and ScanPoint are either trademarks or registered
trademarks of Verathon Inc. Total ReliabilitySM Plan is a service mark of Verathon Inc.
All other brand and product names are trademarks or registered trademarks of their respective owners.
The BladderScan technology described in this manual is protected by U.S. Patent Numbers 5,235,985, 6,676,605, and 6,884,217. The
ScanPoint®technology described in this manual is protected by U.S. Patent Number 6,569,097. Other international patents pending.

i
Verathon Service Partner Manual: Table of Contents
TABLE OF CONTENTS
INTRODUCTION ....................................................................................................................................................1
Service Partner Program Overview & Benefits......................................................................................................1
How to Use this Manual......................................................................................................................................1
How to Service an Instrument ..........................................................................................................................2
Requirements for Service.....................................................................................................................................3
Certifications ...................................................................................................................................................3
Environment ....................................................................................................................................................3
RoHS Compliance ............................................................................................................................................3
UDI Compliance...............................................................................................................................................3
Recommended Instruments & Tools .................................................................................................................4
Precautions & Warnings ......................................................................................................................................5
ANNUAL CERTIFICATION......................................................................................................................................6
Procedure 1. Update the Software .............................................................................................................6
Procedure 2. Perform Probe Calibration......................................................................................................9
Procedure 3. Certify the System ............................................................................................................... 14
DIAGNOSTICS & TROUBLESHOOTING ...............................................................................................................21
Identifying the Source of the Issue ....................................................................................................................21
Procedure 4. Isolate the ServiceIssue........................................................................................................22
Repair Guide.....................................................................................................................................................24
Troubleshooting Procedures ..............................................................................................................................27
Procedure 5. Troubleshoot the Connection to ScanPoint..........................................................................27
Procedure 6. Troubleshoot by Using Ultrasound Images............................................................................28

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REPAIR & REPLACEMENT....................................................................................................................................33
Minor Repairs & Replacements..........................................................................................................................33
Procedure 7. Replace the Display Housing Lens.........................................................................................33
Procedure 8. Clean or Replace the Battery Contacts..................................................................................40
Procedure 9. Clean the Print Head............................................................................................................42
Procedure 10. Replace the Printer Door ......................................................................................................43
Console Repair..................................................................................................................................................44
Procedure 11. Disassemble the Console Base Housing ................................................................................48
Procedure 12. Replace the DSPPCBA ......................................................................................................... 51
Procedure 13. Replace the Handle, Printer, or Top Cover Assembly .............................................................52
Procedure 14. Disassemble the Console Display ..........................................................................................58
Procedure 15. Replace the Keypad PCBA or Keypad Flex Cable ................................................................... 61
Procedure 16. Replace the Console Hinges .................................................................................................64
Procedure 17. Replace the LCD and LCD Flex Cable ....................................................................................67
Procedure 18. Replace the Inverter Flex Cable.............................................................................................72
Procedure 19. Replace the Display Housing Bottom .................................................................................... 74
Procedure 20. Reassemble the Console Display...........................................................................................78
Procedure 21. Reassemble the Console Base Housing .................................................................................86
Procedure 22. Replace the Console Label....................................................................................................90
Probe Repair .....................................................................................................................................................92
Procedure 23. Disassemble the Probe.........................................................................................................94
Procedure 24. Replace the Probe LCD Flex Cable ........................................................................................96
Procedure 25. Replace the Probe Top Cover Assembly or Housing ..............................................................98
Procedure 26. Remove the Probe Bottom Cover .........................................................................................99
Procedure 27. Install the DCM into a New Bottom Cover .......................................................................... 102
Procedure 28. Reassemble the Probe........................................................................................................ 105
Procedure 29. Replace the Probe Serial Number Label ..............................................................................109

iii
Verathon Service Partner Manual: Table of Contents
REFERENCE DOCUMENTATION ........................................................................................................................ 110
Reference Procedures...................................................................................................................................... 110
Procedure 30. Run a Self Test................................................................................................................... 110
Procedure 31. Scan a Tissue‑Equivalent Phantom.......................................................................................111
Procedure 32. Load Thermal Paper........................................................................................................... 113
Accuracy Specifications ................................................................................................................................... 114
Product & ScanPoint Specifications................................................................................................................. 115
System Parts & Assemblies.............................................................................................................................. 115
Probe Parts & Assemblies............................................................................................................................. 115
Console Parts & Assemblies ......................................................................................................................... 116
Part Numbers.................................................................................................................................................. 119
Glossary ......................................................................................................................................................... 122

1
Verathon Service Partner Manual: Introduction
INTRODUCTION
SERVICE PARTNER PROGRAM OVERVIEW & BENEFITS
The BladderScan BVI9400 Service Partner Program gives you the tools and training necessary to perform
factory‑recommended certifications and repairs at your own facility. This annual certification service is one of
the ways Verathon®ensures that your BladderScan instruments perform to the highest standards.
This service partner manual provides detailed instructions on how to certify, troubleshoot, and repair
BladderScan BVI9400 devices.
For detailed information about the system and how to operate it, see the latest BladderScan BVI9400
Operations & Maintenance Manual, available at verathon.com/product‑documentation. Prior to operating
the instrument, ensure that you are familiar with the content in the Operations & Maintenance manual(s)
and you have watched the onboard tutorial video.
IMPORTANT
HOW TO USE THIS MANUAL
Note: To ensure that the figures and instructions are completely legible, this document must be printed in
color. Do not use this document if it has been printed in black and white. Images of parts and labels are for
representational purposes only and are subject to change without notice.
This manual is divided into the following chapters:
• Introduction—Includes an overview of how to use this manual and the required certifications,
environment, and recommended tools needed in order to service a device. Also contains warnings and
cautions. Ensure that you read and understand this chapter before performing repairs.
• Annual Certification—Contains procedures for performing annual maintenance and certification of
the system. If the system requires service, you continue to the Diagnostics & Troubleshooting chapter.
• Diagnostics & Troubleshooting—Provides information about identifying the source or location
of service issues, identifies the corrective procedures for service issues, and contains additional
troubleshooting procedures for performance issues.
• Repair & Replacement—Provides targeted procedures for replacing and repairing components and
parts within the console base housing, console display, or probe.
• Reference Documentation—Includes helpful information, such as product specifications, a complete
list of available parts and part numbers, and a glossary.

2
HOW TO SERVICE AN INSTRUMENT
The annual maintenance and certification procedures are contained in the Annual Certification chapter.
As you complete these procedures, you may identify a service issue or required repair. If a service issue is
identified, you will use the Diagnostics & Troubleshooting chapter and Repair & Replacement chapter in order
to service the system. The following figure illustrates the general order in which you should complete these
procedures and advance through the manual.
Figure 1. General Service Workflow
Annual Certification
Update the
Software
Certify the
System
Repair & Replacement
Minor
Repairs &
Replacements
Disassemble
the Probe
Reassemble the
Probe
Probe Repair
Procedures
Diagnostics &
Troubleshooting
Isolate the
ServiceIssue
Perform Probe
Calibration
Disassemble
the Console
Base Housing
Reassemble the
Console Base
Housing
Console Base
Housing Repair
Procedures
Repair Guide
Disassemble
the Console
Display
Reassemble
the Console
Display
Console
Display Repair
Procedures
Troubleshooting
Procedures
Service issue identified
If a service issue is discovered while certifying the instrument, use the Diagnostics & Troubleshooting
chapter in order to isolate the service issue to the console or the probe. The Repair Guide section identifies
which repair procedures to complete and a recommended completion order. By completing the corrective
procedures in the indicated order, you are troubleshooting and eliminating possible sources of the failure.
Once you have isolated the issue and identified the likely repair procedures, continue to the Repair &
Replacement chapter, which is divided into three sections: minor service procedures, the console, and the
probe. Use the disassembly procedure in each section in order to service that component, and then complete
the repair or replacement procedures indicated during troubleshooting. Once the failure has been resolved,
additional corrective procedures may not be required. Reassemble and complete service as detailed in each
section. Use the Annual Certification chapter in order to certify the instrument and confirm that it is in good
working condition after completing service.

3
Verathon Service Partner Manual: Introduction
REQUIREMENTS FOR SERVICE
CERTIFICATIONS
Only trained Verathon®Service Partners, qualified to perform these activities, should perform the procedures
contained within this manual. Verathon Service Partners agree to comply with the following:
• All maintenance and servicing will be conducted in accordance with the standards set forth in this manual.
• All repair parts, accessories, and product‑specific calibration test equipment will be purchased directly
from Verathon Inc.
• Only authorized Verathon Inc. parts will be used, and components will not be modified, changed, or
substituted for any purpose.
Stop and seek assistance from Verathon Customer Care if, during the course of following a procedure, you
notice something unsafe or beyond your training and experience.
ENVIRONMENT
In order to protect electrical and electronic parts (such as PCBAs), ensure that you are working in an environment
with an electrostatic discharge (ESD) control program. Any parts that are sensitive to ESD are marked with one of
the following symbols.
Figure 2. ESD Symbols
ROHS COMPLIANCE
Some BVI9000 consoles and probes are compliant with the Restriction of Hazardous Substances (RoHS) Directive,
which restricts the use of certain hazardous substances in electrical and electronic equipment. Consoles and
probes that are compliant with RoHS can be identified by the number 3as the third digit in the serial number.
For example, the serial number B4301234 for a 9400 console would be a RoHS‑compliant instrument. When you
are servicing one of these consoles or probes, ensure that you use RoHS‑compliant materials and parts. For any
questions about RoHS‑compliant equipment, please contact Verathon Customer Care.
UDI COMPLIANCE
Depending on its date of manufacture, a Verathon product may or may not conform to the Unique Device
Identification (UDI) standard. For items manufactured before the standard went into effect, the identity of the
product line and the individual device are shown on the product’s labels and packaging as plain text. For items
manufactured to comply with the standard, the identity and specifications of the product line are shown as a
registered code on the product’s labels and packaging. The identity of the individual device, frequently a serial
number, appears within the code.
When replacing a product label, be sure to use the appropriate replacement part (either UDI‑compliant or
non‑UDI). For any questions about UDI‑compliant equipment, contact Verathon Customer Care

4
RECOMMENDED INSTRUMENTS & TOOLS
Be aware of the pressure that you are applying to the screw, as the screws and the housings are susceptible
to breaking if too much force is used.
For information about the parts and components used when servicing a BVI9400 instrument, see Part
Numbers on page119. The following tools are recommended in order to service the system:
• Power screwdriver
• T10 star bit
• T6 star bit
• T5 star bit
• 2mm hex bit
• Small flat‑head screwdriver
• Tweezers
• Bar clamp
• Spreader
• Pliers
• X‑ACTO knife
• Magnet
• Sandpaper, 600 grit or finer
• Loctite 422 Super Bonder (0135‑0042)
• Eraser
• Ionized air gun
• Isopropyl alcohol, 70% or higher
• Kimtech wipes
• Foam swabs
• Cotton swabs (Q‑tips)
• PC station(s) running ScanPoint®with QuickPrint
• Phantoms:
• Certified adult bladder phantom
(0620‑0068)
• Certified pediatric bladder phantom
(0620‑0273)
• Calibration kit (0620‑0340)
• BVI9400 battery charger/wireless hub kit
(0270‑0432)
• BVI9400 USB cable (0600‑0331)
• BVI9400 battery (0400‑0066)
• Kapton tape
• Square (0280‑0021)
• 0.6 cm (¼‑in; 0136‑0029)
• 1.3 cm (½‑in; 0136‑0059)

5
Verathon Service Partner Manual: Introduction
PRECAUTIONS & WARNINGS
Warnings indicate that injury, death, or other serious adverse reactions may result from use or misuse of the
device. Please heed the following warnings.
Note: For additional warnings and cautions related to using the instrument on a patient, see the operations
and maintenance manual, available at verathon.com/product‑documentation.
WARNINGS
WARNING! Risk of explosion, fire, or serious injury.
The BladderScan 9000 Series devices are provided with two lithium‑ion batteries. Never short
circuit the battery by either accidentally or intentionally bringing the battery terminals into
contact with any other conductive object. This could cause serious injury or fire and could also
damage the battery and the device.
WARNING
WARNING! Risk of explosion, fire, or serious injury.
Never expose the battery to abnormal shock, vibration, or pressure. The battery's internal
protective covering could fail, causing it to overheat or ignite, resulting in caustic liquid leakage,
explosion, or fire, possibly resulting in serious injury.
WARNING

6
ANNUAL CERTIFICATION
In this chapter, you complete required annual maintenance for your system and certify the instrument. When
servicing an instrument, it is necessary to verify that the device is functioning properly. This chapter contains
the required annual maintenance and certification procedures for your system:
• Update the Software—You must ensure that the console is operating the correct software as part
of the certification. Unless you replace the DSP PCBA, probe PCBA, or DCM bottom cover assembly
after completing this procedure, it is not necessary to repeat this procedure more than once when
certifying an instrument.
• Perform Probe Calibration—You must ensure that the probe calibration is correct as part of the
certification. Unless you disassemble and reassemble the probe after completing this procedure, it is
not necessary to repeat this procedure more than once when servicing an instrument.
• Certify the System—This procedure ensures that the system is in good working order. Repeat this
procedure and system repairs as needed in order to complete service.
If, during the course of completing the procedures in this chapter, you discover that the instrument requires
repair, continue to the Diagnostics & Troubleshooting chapter on page21.
PROCEDURE 1. UPDATE THE SOFTWARE
You must ensure that the console is operating the correct software as part of the certification. Unless
you replace the DSP PCBA, probe PCBA, or DCM bottom cover assembly after completing this procedure,
it is not necessary to repeat this procedure more than once when certifying an instrument.
IMPORTANT
QUANTITY PART # DESCRIPTION
Parts
AR — PC with ScanPoint®installed
1. On the instrument, on the Home screen, press the ScanPoint button .
2. On the computer, double‑click the ScanPoint with QuickPrint icon. ScanPoint opens.

7
Verathon Service Partner Manual: Annual Certification
3. On the computer, in the ScanPoint®QuickPrint window, click Find New. QuickPrint establishes a
connection with the instrument, and an icon for the device appears in the left pane.
4. Select the device, verify that the serial number matches the device you are updating, and then click the
Update Instrument button.

8
5. If any updates are available, the device downloads and installs them. The console displays a progress bar
and automatically restarts when the installation is complete.
If no updates are available, nothing happens.
6. If you would like to view the software version that the console is currently running, complete the
procedure Run a Self Test on page110.
Console software version

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Verathon Service Partner Manual: Annual Certification
PROCEDURE 2. PERFORM PROBE CALIBRATION
You must ensure that the probe calibration is correct as part of the certification. Unless you disassemble
and reassemble the probe after completing this procedure, it is not necessary to repeat this procedure
more than once when servicing an instrument.
IMPORTANT
Calibrating ensures accurate and proper alignment of the instrument’s internal coordinate system. If
calibration is not performed by the prescribed date, the instrument can still be used to take scans, but the
accuracy of the measurement may be compromised.
When calibration is required, a warning appears in the display header. If the warning has been disabled, the
calibration warning will print on a self test. For more information about self tests, see Run a Self Test on
page110. This procedure takes approximately 15 minutes.
Figure 3. Calibration Warning
QUANTITY PART # DESCRIPTION
Tools
10620‑0340 Calibration kit (includes calibration tank and target)
— — PC station with ScanPoint®installed
1 — Clean, soft cloth
1. Within 3 meters (10feet) of the battery charger/wireless hub, place the calibration tank on a flat,
nonreflective surface, and then remove the lid.
2. Pour clean, room‑temperature water into the tank base, filling to the indicator mark. Ensure that the
water is as free of bubbles as possible.
Note: The tank may need to sit for 24hours until the water has degassed.

10
3. Using the notches to position the spiral‑shaped target correctly, place the target in the tank base.
4. Replace the tank lid onto the base.
5. Place the probe into the recess in the lid. Ensure that the tip of the probe is submerged in the water.
6. On the computer, double‑click the ScanPoint®with QuickPrint icon. ScanPoint opens.
7. Turn on the console.
8. On the console, on the Home screen, verify that the date in the upper right corner is current.
If the date is not current, set the value to today's date according to the instructions in the instrument's
Operations & Maintenance Manual.
9. On the Home screen, press the ScanPoint button .

11
Verathon Service Partner Manual: Annual Certification
10. On the computer, in the ScanPoint®QuickPrint window, click Find New. QuickPrint establishes a
connection with the instrument, and an icon for the device appears in the left pane. On the console, two
arrows appear, confirming that the console is connected to ScanPoint.
11. Select the device, and then click the calibration tank icon.

12
12. Click the Calibrate button. ScanPoint®begins to scan and analyze the data in order to ensure that it
meets the calibration parameters. If necessary, the instrument automatically rescans the tank.
13. If calibration is successful, a “Calibration Successful” confirmation is displayed on the computer.
If calibration fails, a "Calibration Failure" message appears.