Verathon BladderScan BVI 9400 User manual

BLADDERSCAN
BVI9400
Verathon Service Partner Manual

0900‑4472‑09‑63

BLADDERSCAN
BVI9400
Verathon Service Partner Manual
Effective: September 28, 2018
Caution: Federal (United States) law restricts this
device to sale by or on the order of a physician.

CONTACT INFORMATION
For assistance servicing your BladderScan system, please contact Verathon®Customer Care.
To order replacement parts, please contact Verathon Inside Sales.
Verathon Inc.
20001 North Creek Parkway
Bothell, WA 98011 U.S.A.
Tel: [phone] (US and Canada only)
Tel: [phone]
Fax: [phone]
verathon.com
Verathon Medical (Europe) B.V.
Willem Fenengastraat 13
1096 BL Amsterdam
The Netherlands
Tel: [phone]
Fax: [phone]
Verathon Medical (Australia) Pty. Ltd.
Unit 9, 39 Herbert Street
St Leonards NSW 2065
Australia
Tel: [phone] (within Australia)
Tel: [phone] (international)
Fax: [phone] (within Australia)
Fax: [phone] (international)
0123
Copyright © 2018 by Verathon Inc. All rights reserved. No part of this manual may be copied or transmitted by any method without the
express written consent of Verathon Inc.
Verathon, the Verathon torch symbol, BladderScan, the BladderScan symbol, and ScanPoint are either trademarks or registered
trademarks of Verathon Inc. Total ReliabilitySM Plan is a service mark of Verathon Inc.
All other brand and product names are trademarks or registered trademarks of their respective owners.
The BladderScan technology described in this manual is protected by U.S. Patent Numbers 5,235,985, 6,676,605, and 6,884,217. The
ScanPoint®technology described in this manual is protected by U.S. Patent Number 6,569,097. Other international patents pending.

i
Verathon Service Partner Manual: Table of Contents
TABLE OF CONTENTS
INTRODUCTION ....................................................................................................................................................1
Service Partner Program Overview & Benefits......................................................................................................1
How to Use this Manual......................................................................................................................................1
How to Service an Instrument ..........................................................................................................................2
Requirements for Service.....................................................................................................................................3
Certifications ...................................................................................................................................................3
Environment ....................................................................................................................................................3
RoHS Compliance ............................................................................................................................................3
UDI Compliance...............................................................................................................................................3
Recommended Instruments & Tools .................................................................................................................4
Precautions & Warnings ......................................................................................................................................5
ANNUAL CERTIFICATION......................................................................................................................................6
Procedure 1. Update the Software .............................................................................................................6
Procedure 2. Perform Probe Calibration......................................................................................................9
Procedure 3. Certify the System ............................................................................................................... 14
DIAGNOSTICS & TROUBLESHOOTING ...............................................................................................................21
Identifying the Source of the Issue ....................................................................................................................21
Procedure 4. Isolate the ServiceIssue........................................................................................................22
Repair Guide.....................................................................................................................................................24
Troubleshooting Procedures ..............................................................................................................................27
Procedure 5. Troubleshoot the Connection to ScanPoint..........................................................................27
Procedure 6. Troubleshoot by Using Ultrasound Images............................................................................28

ii
REPAIR & REPLACEMENT....................................................................................................................................33
Minor Repairs & Replacements..........................................................................................................................33
Procedure 7. Replace the Display Housing Lens.........................................................................................33
Procedure 8. Clean or Replace the Battery Contacts..................................................................................40
Procedure 9. Clean the Print Head............................................................................................................42
Procedure 10. Replace the Printer Door ......................................................................................................43
Console Repair..................................................................................................................................................44
Procedure 11. Disassemble the Console Base Housing ................................................................................48
Procedure 12. Replace the DSPPCBA ......................................................................................................... 51
Procedure 13. Replace the Handle, Printer, or Top Cover Assembly .............................................................52
Procedure 14. Disassemble the Console Display ..........................................................................................58
Procedure 15. Replace the Keypad PCBA or Keypad Flex Cable ................................................................... 61
Procedure 16. Replace the Console Hinges .................................................................................................64
Procedure 17. Replace the LCD and LCD Flex Cable ....................................................................................67
Procedure 18. Replace the Inverter Flex Cable.............................................................................................72
Procedure 19. Replace the Display Housing Bottom .................................................................................... 74
Procedure 20. Reassemble the Console Display...........................................................................................78
Procedure 21. Reassemble the Console Base Housing .................................................................................86
Procedure 22. Replace the Console Label....................................................................................................90
Probe Repair .....................................................................................................................................................92
Procedure 23. Disassemble the Probe.........................................................................................................94
Procedure 24. Replace the Probe LCD Flex Cable ........................................................................................96
Procedure 25. Replace the Probe Top Cover Assembly or Housing ..............................................................98
Procedure 26. Remove the Probe Bottom Cover .........................................................................................99
Procedure 27. Install the DCM into a New Bottom Cover .......................................................................... 102
Procedure 28. Reassemble the Probe........................................................................................................ 105
Procedure 29. Replace the Probe Serial Number Label ..............................................................................109

iii
Verathon Service Partner Manual: Table of Contents
REFERENCE DOCUMENTATION ........................................................................................................................ 110
Reference Procedures...................................................................................................................................... 110
Procedure 30. Run a Self Test................................................................................................................... 110
Procedure 31. Scan a Tissue‑Equivalent Phantom.......................................................................................111
Procedure 32. Load Thermal Paper........................................................................................................... 113
Accuracy Specifications ................................................................................................................................... 114
Product & ScanPoint Specifications................................................................................................................. 115
System Parts & Assemblies.............................................................................................................................. 115
Probe Parts & Assemblies............................................................................................................................. 115
Console Parts & Assemblies ......................................................................................................................... 116
Part Numbers.................................................................................................................................................. 119
Glossary ......................................................................................................................................................... 122

1
Verathon Service Partner Manual: Introduction
INTRODUCTION
SERVICE PARTNER PROGRAM OVERVIEW & BENEFITS
The BladderScan BVI9400 Service Partner Program gives you the tools and training necessary to perform
factory‑recommended certifications and repairs at your own facility. This annual certification service is one of
the ways Verathon®ensures that your BladderScan instruments perform to the highest standards.
This service partner manual provides detailed instructions on how to certify, troubleshoot, and repair
BladderScan BVI9400 devices.
For detailed information about the system and how to operate it, see the latest BladderScan BVI9400
Operations & Maintenance Manual, available at verathon.com/product‑documentation. Prior to operating
the instrument, ensure that you are familiar with the content in the Operations & Maintenance manual(s)
and you have watched the onboard tutorial video.
IMPORTANT
HOW TO USE THIS MANUAL
Note: To ensure that the figures and instructions are completely legible, this document must be printed in
color. Do not use this document if it has been printed in black and white. Images of parts and labels are for
representational purposes only and are subject to change without notice.
This manual is divided into the following chapters:
• Introduction—Includes an overview of how to use this manual and the required certifications,
environment, and recommended tools needed in order to service a device. Also contains warnings and
cautions. Ensure that you read and understand this chapter before performing repairs.
• Annual Certification—Contains procedures for performing annual maintenance and certification of
the system. If the system requires service, you continue to the Diagnostics & Troubleshooting chapter.
• Diagnostics & Troubleshooting—Provides information about identifying the source or location
of service issues, identifies the corrective procedures for service issues, and contains additional
troubleshooting procedures for performance issues.
• Repair & Replacement—Provides targeted procedures for replacing and repairing components and
parts within the console base housing, console display, or probe.
• Reference Documentation—Includes helpful information, such as product specifications, a complete
list of available parts and part numbers, and a glossary.

2
HOW TO SERVICE AN INSTRUMENT
The annual maintenance and certification procedures are contained in the Annual Certification chapter.
As you complete these procedures, you may identify a service issue or required repair. If a service issue is
identified, you will use the Diagnostics & Troubleshooting chapter and Repair & Replacement chapter in order
to service the system. The following figure illustrates the general order in which you should complete these
procedures and advance through the manual.
Figure 1. General Service Workflow
Annual Certification
Update the
Software
Certify the
System
Repair & Replacement
Minor
Repairs &
Replacements
Disassemble
the Probe
Reassemble the
Probe
Probe Repair
Procedures
Diagnostics &
Troubleshooting
Isolate the
ServiceIssue
Perform Probe
Calibration
Disassemble
the Console
Base Housing
Reassemble the
Console Base
Housing
Console Base
Housing Repair
Procedures
Repair Guide
Disassemble
the Console
Display
Reassemble
the Console
Display
Console
Display Repair
Procedures
Troubleshooting
Procedures
Service issue identified
If a service issue is discovered while certifying the instrument, use the Diagnostics & Troubleshooting
chapter in order to isolate the service issue to the console or the probe. The Repair Guide section identifies
which repair procedures to complete and a recommended completion order. By completing the corrective
procedures in the indicated order, you are troubleshooting and eliminating possible sources of the failure.
Once you have isolated the issue and identified the likely repair procedures, continue to the Repair &
Replacement chapter, which is divided into three sections: minor service procedures, the console, and the
probe. Use the disassembly procedure in each section in order to service that component, and then complete
the repair or replacement procedures indicated during troubleshooting. Once the failure has been resolved,
additional corrective procedures may not be required. Reassemble and complete service as detailed in each
section. Use the Annual Certification chapter in order to certify the instrument and confirm that it is in good
working condition after completing service.