Xerox D35 User manual

Xerox® D35 Scanner
Scanner User Guide for Mac OS X®.
APRIL 2021
05-1008-000

© 2021 Xerox Corporation. All rights reserved. Xerox® is a trademark of Xerox Corporation
in the United States and/or other countries. Visioneer is a trademark licensee of
Xerox®.BR32882
Content © 2021 Visioneer, Inc. All rights reserved. The Visioneer brand name and OneTouch®
logo are registered trademarks of Visioneer, Inc.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as
allowed under the copyright laws. Copyright protection claimed includes all forms of matters of
copyrightable materials and information now allowed by statutory or judicial law or hereinafter
granted, including without limitation, material generated from the software programs which are
displayed on the screen such as styles, templates, icons, screen displays, looks, etc.
Document Version: 05-1008-000 (April 2021)
Adobe®, Adobe® Acrobat®, Adobe® Reader®, and the Adobe® PDF logo are registered
trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Post-It® is a registered trademark of 3M in the United States and/or other countries.
Mac®, Mac OS®, and OS X® are trademarks of Apple Inc., registered in the U.S. and other
countries.
TWAIN™ is a trademark of TWAIN Working Group.
Intel® and Pentium® are trademarks of Intel Corporation in the United States and/or other
countries.
Universal Serial Bus is a trademark of USB Implementers Forum, Inc. (USB-IF).
All other products mentioned herein may be trademarks of their respective companies and are
hereby acknowledged.
Changes are periodically made to this document. Changes, technical inaccuracies, and
typographic errors will be corrected in subsequent editions. Information is subject to change
without notice and does not represent a commitment on the part of Visioneer.
The software described is furnished under a licensing agreement. The software may be used or
copied only in accordance with the terms of such an agreement. It is against the law to copy the
software on any medium except as specifically allowed in the licensing agreement. No part of this
document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, including photocopying, recording, or information storage and retrieval systems, or
translated to another language, for any purpose other than the licensee's personal use and as
specifically allowed in the licensing agreement, without the express written permission of
Visioneer.
Restricted Rights Legend
Use, duplication, or disclosure is subject to restrictions as set forth in contract subdivision (c)(1)(ii)
of the Rights in Technical Data and Computer Software Clause 52.227-FAR14. Material scanned
by this product may be protected by governmental laws and other regulations, such as copyright
laws. The customer is solely responsible for complying with all such laws and regulations.

User Guide iii
Table of Contents
1 Safety ....................................................................................................................... 1-1
Safety Introduction...................................................................................................................................1-1
Operational Safety Information .........................................................................................................1-1
Electrical Information ..............................................................................................................................1-2
Warning - Electrical Safety Information..................................................................................1-2
Electrical Supply..................................................................................................................................1-2
Disconnect Device .............................................................................................................................1-2
Emergency Power Off ..............................................................................................................................1-3
Maintenance Information.....................................................................................................................1-3
Product Safety Certification..................................................................................................................1-3
Environmental Health and Safety Contacts ..................................................................................1-4
2 Welcome ................................................................................................................. 2-1
What’s in the Box.......................................................................................................................................2-1
System Requirements ..............................................................................................................................2-1
Documentation...........................................................................................................................................2-2
Xerox® D35 Scanner................................................................................................................................2-2
3 Scanner Setup....................................................................................................... 3-1
Connect the Scanner Power Supply...................................................................................................3-1
4 Installation............................................................................................................. 4-1
Install the Software and Connect the Scanner ............................................................................4-1
Installing the Scanner Driver ................................................................................................................4-2
Connect the USB Cable and Turn on the Power ..................................................................4-5
Install the Visioneer Scan Utility.........................................................................................................4-5
Installing Additional Applications ......................................................................................................4-5
View the User Guides ...............................................................................................................................4-6
Register Your Scanner..............................................................................................................................4-7
5 Loading Documents to Scan .......................................................................... 5-1
Supported Document Types.................................................................................................................5-1
Documents to Avoid Scanning.............................................................................................................5-2
Unsupported Document Types ...........................................................................................................5-2
Scanning from the Automatic Document Feeder (ADF)..........................................................5-2
Preparing Documents for Scanning...........................................................................................5-2
Loading Documents..........................................................................................................................5-3

Xerox®D35 Table of Contents
User Guide
Scanning Interfaces..................................................................................................................................5-4
6 Maintenance ......................................................................................................... 6-1
Safety Precautions.....................................................................................................................................6-1
Clearing Paper Jams .................................................................................................................................6-2
Cleaning the Scanner...............................................................................................................................6-2
Cleaning the Outside of the Scanner........................................................................................6-2
Cleaning the Inside of the Scanner ...........................................................................................6-3
Cleaning the ADF Rollers ................................................................................................................6-3
Cleaning the Scanner Glass and Background Plates..........................................................6-4
Cleaning the Paper Sensors...........................................................................................................6-5
Cleaning the ADF Sensors..............................................................................................................6-6
Replacing the Rollers ................................................................................................................................6-6
Replacing the Feed Roller...............................................................................................................6-7
Replacing the Friction Roller..........................................................................................................6-9
Scanner Status Message Table.................................................................................................6-10
Troubleshooting ......................................................................................................................................6-11
Xerox® D35 Scanner Specifications ..............................................................................................6-13
Xerox® D35 Scanner Parts List.........................................................................................................6-14
7 Appendix A: Regulatory Information ......................................................... 7-1
Basic Regulations.......................................................................................................................................7-1
United States (FCC Regulations) ................................................................................................7-1
Great Britain.........................................................................................................................................7-1
European Union..................................................................................................................................7-2
Turkey (ROHS Regulation) .............................................................................................................7-2
Copy Regulations.......................................................................................................................................7-2
United States ......................................................................................................................................7-2
Canada ...................................................................................................................................................7-3
Other Countries...................................................................................................................................7-4
8 Appendix B: Compliance Information ....................................................... 8-1
Product Recycling & Disposal ...............................................................................................................8-1
USA & Canada ....................................................................................................................................8-1
European Union..................................................................................................................................8-1
ENERGY STAR for the USA.....................................................................................................................8-1

User Guide 1-1
Safety Introduction
Notices and Safety
Please read the following instructions carefully before operating the machine and refer to them as
needed to ensure the continued safe operation of your machine.
Your Xero x®Product and supplies have been designed and tested to meet strict safety
requirements. These include safety agency evaluation and certification, and compliance with
electromagnetic regulations and established environmental standards.
WARNING:
The safety and environment testing and performance of this product have been verified using
Xerox®Materials only. Unauthorized alterations, which may include the addition of new
functions or connection of external devices, may impact the product certification. Please
contact your Xerox representative for more information.
Operational Safety Information
Your Xero x®Equipment and supplies have been designed and tested to meet strict safety
requirements. These include safety agency examination, approval, and compliance with
established environmental standards.
To ensure the continued safe operation of your Xerox®Equipment, follow these safety guidelines
at all times:
Do these:
• Always follow all warnings and instructions that are marked on or supplied with the
equipment.
• Always use materials specifically designated for this product, the use of other materials may
result in poor performance and create a hazardous situation. Do not use aerosol cleaners,
they may be explosive and flammable under certain conditions.
• Always exercise care when moving or relocating equipment.
• Always locate the machine on a solid support surface that has adequate strength to support
the weight of the machine.
• Always locate the machine in an area that has adequate ventilation and room for servicing.
• Always unplug this equipment from the electrical outlet before cleaning.
Note: Your Xerox®Machine is equipped with an energy saving device to conserve power when the
machine is not in use. The machine may be left on continuously.
Do not do these:
• Never use a ground adapter plug to connect the equipment to a power outlet that lacks a
ground connection terminal.
1. Safety

Xerox®D35 Scanner Safety
1-2 User Guide
• Never attempt any maintenance function that is not specifically described in this
documentation.
• Never remove covers or guards that are fastened with screws. There are no operator
serviceable areas within these covers.
• Never locate the machine near a radiator or any other heat source.
• Never override or “cheat” any of the electrical or mechanical interlock devices.
• Never place this equipment where people might step on or trip on the power cord.
Caution: This device is not intended for use in the direct field of view at visual display
workplaces.
To avoid incommoding reflections at visual display workplaces this device must not be placed in
the direct field of view.
Electrical Information
WARNING - ELECTRICAL SAFETY INFORMATION
1. The power receptacle for the machine must meet the requirements stated on the data plate
on the rear of the machine. If you are not sure that your electrical supply meets the
requirements, please consult your local power company or an electrician for advice.
2. The socket outlet shall be installed near the equipment and shall be easily accessible.
3. Use the power cable that is supplied with your machine. Do not use an extension cord or
remove or modify the power cord plug.
4. Plug the power cable directly into a correctly grounded electrical outlet. If you are not sure
whether or not an outlet is correctly grounded, consult an electrician.
5. Do not use an adapter to connect any Xerox®Equipment to an electrical outlet that lacks a
ground connection terminal.
6. Do not place this equipment where people might step or trip on the power cable.
7. Do not place objects on the power cable.
8. Do not override or disable electrical or mechanical interlock devices.
9. Do not push objects into slots or openings on the machine. Electrical shock or fire may result.
ELECTRICAL SUPPLY
• This product shall be operated from the type of electrical supply indicted on the product’s
data plate label. If you are not sure that your electrical supply meets the requirements, please
consult your local power company for advice.
• Always connect equipment to a correctly grounded power outlet. If in doubt, have the outlet
checked by a qualified electrician.

Safety Xerox®D35 Scanner
User Guide 1-3
WARNING: This equipment must be connected to a protective earth circuit
This equipment is supplied with a plug that has a protective earth pin. This plug will only fit into
an earthed electrical outlet. This is a safety feature. If you are unable to insert the plug into the
outlet, contact your electrician to replace the outlet.
DISCONNECT DEVICE
The power cable is the disconnect device for this equipment. It is attached to the side of the
machine as a plug-in device. To remove all electrical power from the equipment, disconnect the
power cable(s) from the electrical outlet.
Emergency Power Off
If any of the following conditions occur, turn off the machine immediately and disconnect the
power cable(s) from the electrical outlet(s).
• The equipment emits unusual odors or makes unusual noises.
• The power cable is damaged or frayed.
• A wall panel circuit breaker, fuse, or other safety device has been tripped.
• Liquid is spilled into the machine.
• The machine is exposed to water.
• Any part of the machine is damaged.
Maintenance Information
1. Any operator product maintenance procedures will be described in the user documentation
supplied with the product.
2. Do not carry out any maintenance on this product which is not described in the customer
documentation.
3. Do not use aerosol cleaners. The use of cleaners that are not approved may cause poor
performance of the equipment, and could cause a dangerous condition.
4. Use supplies and cleaning materials only as directed in this manual.
5. Do not remove covers or guards that are fastened with screws. There are no parts behind
these covers that you can maintain or service.
6. Do not perform any maintenance procedures unless you have been trained to do them by an
authorized local dealer or unless a procedure is specifically described in the user manuals.
Product Safety Certification
This product is certified by the following Agency using the Safety standards listed:
Standard
UL60950-1 (USA)
CSA 22.2 No. 60950-1 (Canada)
IEC 60950-1, IEC 62368-1

Xerox®D35 Scanner Safety
1-4 User Guide
Environmental Health and Safety Contacts
Contact Information
For more information on Environment, Health, and Safety in relation to this Xerox®Product and
supplies, please contact the following customer help lines:
North America & Europe (Phone): 1-800-ASK-XEROX
North America & Europe (Fax): 1-585-422-8217

User Guide 2-1
Your new Xerox®Scanner can quickly scan stacks of single-sided or double-sided pages and place
their electronic images on your computer.
What’s in the Box
Before proceeding, check the contents of the box. If items are missing or damaged, contact the
dealer where you purchased the scanner.
System Requirements
Requirements
• Intel i3 or equivalent CPU
• Internet access (for installation)
• An available Universal Serial Bus (USB) port
•Apple®MacOSX®operating system (10.14 – 11.2)
• Minimum of 2 gigabyte (GB) of internal memory (RAM)
• Minimum available hard disk space:
– 350 MB for the scanner driver
Xerox® D35 Scanner Installation Guide Power Supply
Plug Adapter
• Technical Support and
Warranty Information
• Register Your Scanner and
Review Card
USB Cable
2. Welcome

Xerox®D35 Scanner Welcome
2-2 User Guide
– 1 to 3 GB for each additional application
A VGA OR SVGA MONITOR:
• The recommended settings for your monitor are:
– Color quality of 16-bit or 32-bit
– Resolution set to at least 800 x 600 pixels
Documentation
The following printed documentation is provided in the box:
•Installation guide—abbreviated scanner setup and installation instructions.
•Technical Support and Warranty Information—contact information for technical support
and customer service, and a brief overview of our standard product warranty.
•Register Your Scanner and Review Card — follow the instructions on the card to register
your scanner. Please take a moment to write a short review of your experience with this
scanner.
The following soft-copy documentation is available during installation or on
www.xeroxscanners.com:
•Scanner user guide—instructions for scanner setup, installation, operation, maintenance,
safety, and warranty. The instructions in this guide cover how to properly use the scanner and
perform maintenance. Please refer to your scanning application’s user guide or help file for
instructions on how to access the scanner’s interface, scan and save files.
•TWAIN scanning guide—instructions for scanning using the TWAIN interface. This guide
describes the options available in the TWAIN interface. Please refer to your scanning
application’s user guide or help file for instructions on how to access the scanner’s interface,
scan and save files.
•Patch code sheets—use with an application that supports detection of patch code data
when using the TWAIN interface. The patch code page layouts have been specifically
designed for your scanner. The file contains Patch 1 layouts for A4 and U.S. Letter size pages.
Make sure you print the correct page size for the paper in your printer. Also, make sure the
application you are using is not set to automatically scale the page to fit on the paper in your
printer.

Welcome Xerox®D35 Scanner
User Guide 2-3
Xerox® D35 Scanner
1. Input tray—Holds the documents in the Automatic Document Feeder for scanning.
–Extension—Pull out to support various document lengths.
–Paper Guides—Slide to adjust to document width.
2. Exit tray—Where the documents are exited out of the scanner. Flip up an exit stopper to
keep documents in the exit tray. Exit extension pulls out to support various document lengths.
3. Status light/Power button—Turns the scanner’s power on/off and indicates the scanner’s
status.
4. ADF cover release—Pull to open the Automatic Document Feeder.
5. Universal Serial Bus (USB) port—Connects the scanner to the computer.
6. Power jack—Connects the power supply to the scanner.
1
2
3
4
56

Xerox®D35 Scanner Welcome
2-4 User Guide

User Guide 3-1
1. Remove the scanner from the shipping box, verify all parts listed on page 2-1 are in the box.
We recommend that you keep the original packing materials in case you need them later.
2. Remove any shipping tape from the scanner as indicated in the following illustration(s).
The illustrations are for example purposes only. Your scanner’s packaging may vary slightly.
Connect the Scanner Power Supply
Note: Only use the power supply included with your scanner. Connecting any other type of power
supply may damage your scanner, and will void its warranty.
1. Select the appropriate plug adapter for your country.
2. Slide the appropriate plug adapter to the power supply.
3. Scanner Setup

Xerox®D35 Scanner Scanner Setup
3-2 User Guide
3. Plug the power supply into the power port on the scanner and into a wall outlet.

User Guide 4-1
Install the Software and Connect the Scanner
1. Go to www.visioneer.com/macinstall.
2. Launch the installer once the download is complete.
3. Double-click the disc icon that appears on the desktop.
4. Double-click the Setup file to start the driver installer.
5. Plug the USB cable into the USB port on the scanner then into a USB port on the computer.
Turn on the scanner power.
6. Click OK.
7. Select your scanner from the list.
8. Click Proceed.
4. Installation

Xerox®D35 Scanner Installation
4-2 User Guide
9. The Select Language window opens. Click the drop-down menu arrow and select the
language to use. Click OK.
10. Make sure the boxes for Scanner Driver and Visioneer Scan Utility are selected, as well as
any other applications you want to install.
Note: The software provided with your scanner may differ slightly from the list shown in the
window.
11. If a version of the software is already installed on the system, the option will be greyed out.
However, if there is a newer version available, it will be possible to download and install
12. The software will have to first be downloaded by clicking Download. The total size of the
download is shown at the bottom.
13. After the download has begun, it can be paused. If changes to the selections are required, it is
necessary to click Reset while the download is paused. This will allow the settings to be
changed.
Note: Clicking the Reset button in either the Main menu or the Install menu will cause both
partially completed and previously downloaded files to be deleted. In order to be installed
they will have to be downloaded again.
14. Once all software has been downloaded, click Install.

Installation Xerox®D35 Scanner
User Guide 4-3
Installing the Scanner Driver
The scanner driver installation will start first.
1. Click Continue.
2. On the Xerox License Agreement window, read the license agreement. Click Continue.
3. If you accept the terms, select Agree and continue with the installation.
If you choose not to accept the license agreement, close the installation window. The scanner
driver will not be installed.

Xerox®D35 Scanner Installation
4-4 User Guide
4. Depending on your system configuration, you may be prompted to choose a location for the
installation. We recommend that you select the main disc drive and click Install.
5. If you are prompted for a password, input the name and password for a user that has
permission to install software on your computer.
6. Click Close on the installation complete window.
You can now connect the scanner to your computer.

Installation Xerox®D35 Scanner
User Guide 4-5
Connect the USB Cable and Turn on the Power
If you did not connect the scanner earlier, proceed with the instructions below.
1. Remove any tape from the USB cable.
2. Plug the USB cable into the USB port on the scanner then into a USB port on the computer.
Check your computer’s manual for USB port locations.
If the plug does not attach easily, make sure that you are plugging it in correctly. Do not force
the plug into either connection.
3. Turn on the scanner power.
The status light comes on and flashes indicating that the scanner is receiving power.
Your computer recognizes that a scanner has been plugged into the USB port and
automatically loads the appropriate software to run the scanner.
Install the Visioneer Scan Utility
The Visioneer Scan Utility software installation will start automatically after you click Close on
the driver Installation Complete window. Follow the instructions on the screen to install the
application.
Installing Additional Applications
1. Return to the Main menu and click Install software.
2. If a version of the software is already installed on the system, the option will be greyed out.
However, if there is a newer version available online, it will be possible to upgrade by selecting
the appropriate button option.
Software About the Software
Visioneer Scan
Utility
This utility uses the scanner’s TWAIN interface for scanning. You can select a
destination folder on your computer and save the image as any one of several
popular image file formats (BMP, JPG, GIF, TIF, Multi-Page TIF, PDF, Multi-Page PDF).

Xerox®D35 Scanner Installation
4-6 User Guide
3. If any of the Web buttons have been selected, the software will have to first be downloaded
by clicking Download Now.
4. Once all software has been downloaded, click Install now.
5. Follow the instructions on the screen to install each of the additional applications.
View the User Guides
1. Return to the Main menu and click on View user guides.
2. Click on View scanner documentation to access the scanner user guide and scanning guides
for TWAIN.
–Scanner user guide—Instructions for scanner setup, installation, operation,
maintenance, safety, and warranty
–TWAIN scanning guide—Instructions for accessing and scanning using the TWAIN
interface
Click on View software documentation to access the user guides for the software
applications provided with the scanner.
From either of these user guide windows, click on the User guide menu button to return to
the main user guide window, then select the other documentation section to view the user
guides.
3. Click the links of the guides you want to view.
4. When you’re finished, click Main menu to return to the Main menu window and click Exit.