Verizon Wireless Home Phone Connect User manual

State
of
Florida
FILED 10/25/2019
DOCUMENT NO. 09595-2019
FPSC -COMMISSION CLERK
DATE:
TO:
FROM:
RE:
Public Service Commission
CA
PIT
AL
C
IR
CLE
OFFI
CE CENTEU • 2540 SHUMARD
OAK
BOULEVARD
TALLAHA
SSEE,
FLOR
ID
A 32399-0850
-M-E-M-0-R-A-N-D-U-M-
October
25,2019
Adam
J.
Teitzman, Commission Clerk, Office
of
Commission Clerk
Brandon Wendel, Public Utility Analyst II, Office
of
lndustry Development and
1Jifw
Market Analysis
Docket No. 20190193-TX -Initiation
of
sh
ow
cause proceeding against Tele
Circuit Network Corporation for apparent violation
of
Order Nos. PSC-05-0361-
PAA-TX and PSC-11-0419-PAA-TX.
Please file the attached,
"Ye
rizon Wireless Home Phone User Guide referenced
in
Attachment G
ofstafrs
recommendation," in the above mentioned docket file.
Thank you.
Attachment
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User
Guide
WIRELESS
HOME
PHONE

Welcome
to
Verizon Wireless
Thank you for choosing Wireless Home Phone.
You're now connected
to
America's most reliable wireless network.
This
guide
will
help you
understand your new wireless device and
all
of
its capabilities. So let's getstarted.
PLEASE
READII
TO
MAXIMIZE
WIRELESS
HOME
PHONE
PERFORMANCE
PLEASE
FOLLOW
THE
GUIDELINES
BELOW.
• Place
the
Wireless Home Phone near a window
to
improve its line-of·sight
to
the
VZW
network.
• Avoid placing the Wireless Home Phone
in
metal and enclosed spaces.
• Keep Cordless phones
at
least
11"
from
the
Wireless Home Phone.
• When placing
the
Wireless Home Phone
in
your home make sure
the
signal strength icon
is
lit
with
at least 2 bars.
•
Always
connect
the
antenna
and put
it
In
the
uprighVvertical position.

Contents
Package Contents
...........................................................................................................................................................
1
Top View
................................................................................................................
Error! Bookmark
not
defined.
Bottom
View
.....................................................................................................................................................................
2
Step
1:
Installing
the
Battery
......................................................................................................................................
3
Step
2:
Installing the Antenna
....................................................................................................................................
3
Step
3:
Installing
the
Wall Charger
...........................................................................................................................
4
Step
4:
Connecting
your
Telephone
to
Wireless Home Phone
......................................................................
4
Step
5:
Powering
on
the
Device
................................................................................................................................
6
Step
6:
Activating
the
Device
.....................................................................................................................................
6
Step
7:
Understanding
the
Indicators
.....................................................................................................................
7
Step
8:
Making Calls
.......................................................................................................................................................
8
Step
9:
Receiving Calls
..................................................................................................................................................
8
]~~)~!lt~~-~~~~~~~~~~~~~~$~~~~.~J~~.!~;~~~~9
Mounting
the
Device
....................................................................................................................................................
9
Making a 3-Way Call
....................................................................................................................................................
1
0
Using Voice Mail
............................................................................................................................................................
11
Using Call Forwarding
.................................................................................................................................................
11
Important
Facts
About
Your Wireless Home Phone
........................................................................................
12
Assistive Communication Devices
.........................................................................................................................
12

1 Jntroduction
PackageContents
The package should contain
the
following
items. Please contactVerizon Wireless
if
any
of
the items
are
missing
or
damaged.
J
Wifeless
Home
Phone
Batwy
Desktop
stand
Wall
Charger
User
Guide
Quick
Reference
Guide
Product
Safety
and Warranty
Information
W Note:
Customer must provide their
own
hometelephone. Home telephone can be either
traditional corded phone
or
cordless phone. Home telephone must be single line touch
tone. Wireless Home Phone
is
not
compatible with
multi
line equipment, rotary dial or
pulse dial.

Bottom View
2
Wall-mounting brackets
Battery cover
2
3
4
Battery port
Desktop stand

2 Installation and Activation
"'Step 1: Installing the Battery
Remove the batterycover. Carefully insert the batteryconnection cable into the batteryport. The
connection cable will click intoplace when correctly inserted. Place the battery in the batteryslot and
retum the batterycover.
W Note:
• The device takes approximately 3.5 hours to charge fully. The chargetime may be
impacted by environmentalfactors.
•
Talk time is approximately 2 hours and standby time is approximately 36 hours. Actual
values
will vary with the network environment.
•
The battery is intended for backup purposes only (in the event of a powerfailure).
• When
the wall charger is connected the battery will automatically charge.
When
fully charged the battery will automatically stop charging.
Remove
the battery if the device will be unused for a period exceeding 2 weeks.
_Step 2: Installing the Antenna
Make sure the device is turned off. Align the antenna with the antenna port on the device as
illustrated below. Screw
the antenna into the port, ensuring that the connection is secure.
3

..
Step 3: Installing
the
Wall Charger
Under normal usage,
the
device relies
on
the
external wall charger
for
its
power
supply.
Insert
the
wall charger
into
the
DC
input
port, and
plug
the
unit
into
an
AC
wall
outlet.
llJ
Note:
Back
up
battery
power
will
only
be used
during
power
failure
or
if
the
external
power
adapter
is
not
in use.
_Step
4: Connecting your Telephone to Wireless
Home
Phone
The Wireless
Home
Phone device provides ports
for
up
to
two
telephones. The ports use
the
same
telephone
number.
First,
unplug
your
telephone
from
your
wall's
telephone
jack.
4

)~
Second, plug the end of your telephone's cord into oneof the telephone ports (the otherend of the
cord
must remain plugged Into the back of your home telephone base unit).
Warning: Do
not plug Wireless HomePhone into your teleph<>ne wall jack.
5

W
Note:
The telephone and
telephone
cord are not included. Customer must provide own
telephone
and
telephonecord.
The device
and
telephone cord are for indoor use only.
Only telephones connected directly
to
the
Wireless Home Phone
will
receive service.
If
the
Wireless Home Phone
is
connected
to
a cordless phone base station, any extension
phones
compatible with
that
base station
will
also receive service.
Step 5: Powering on
the
Device
Press
the
II
button
to
power
on
the
device. When
the
device
is
on, the power indicator
will
be blue.
W
Note:
Press and hold
the
1111
button
for 1second
to
power
off
the
device.
..Step 6: Activating
the
Device
If
your device has not yet been activated, please follow the steps below:
jlilil9m1P:J\!f•tliilll'tt,,*"u11tlier·"';"~'~J:;'~"'''!''t~talll::::
'1
'''
Dial
*228
on
the
telephone connected
to
your Wireless Home Phone.
You
will
hear a recording: Press
1 to program your Wireless Home Phone. When programming
is
complete, hang up.
Your
Wireless
Home Phone
is
now programmed.
6

Dial *228 on the telephone connected to your Wireless Home Phone. You will hear a recording: Press
1 to program your Wireless Home Phone. When programming is complete, hang up. Your Wireless
Home Phone
is now programmed.
W Note:
Customers transferring in their home number will not be able to receive calls on the
Wireless Home Phone device
until the transfer process is completed.The transfer process
can take
2-10 business days. To make and receive calls, the home telephone should be
connected directly
to the wall jack, until the transfer process is completed.
Step 7: Understanding the Indicators
The table below describes a possible status for each of the device indicators.
Icon
Voice mail {r;
Battery 13
Signal Strength T. T.1 T.ll
Power
Software update
~ 13 T. T.l T.ll
Indicator
Blinking Blue
Blue
Blinking Blue
Blinking
Red
Solid Red
All Blinking in Blue
Three Blue
Two Blue
One Blue
Blue
Blinking Blue
from Left to
Right
7
Status
New Message
Full Charge
Partial Charge
Low Charge
No Battery Charge
Roaming
Strong Signal
Moderate Signal
Weak Signal
The device
is on
The software Is being updated

._Step
8:
Making
Calls
1.
Before making a call, make sure at least
one
of
the
signal strength indicators
t''f.
"f.1
"f.11
)
is
lit
up.
2. Place a call
by
entering
the
desired
telephone
number,
including
area code.
3. When
your
call
is
complete, hang
up
or
return
the
phone
to
the
receiver
to
ensure
that
you can
receive calls
.
...
Step 9: Receiving Calls
• For customers
with
a
new
telephone number, simply share
your
new
number
with
friends
&
family.
When
they
call, answer
the
phone
connected
to
your
Wireless Home Phone device.
• For customers
that
are transferring
their
current
home
number
to
the
Wireless
Home
Phone,
do
not
disconnect
your
existing
home
phone
from
the
wall jack
during
the
transfer process.
•
Incoming
calls
will
continue
to
ring
on
your
existing
home
phone
until
the
transfer
is
complete.
• The transfer process
may
take 2
to
10 business days
to
complete.
• You
will
receive an email (to the email address provided)
when
your
transfer
is
complete.
• To check status
of
your
transfer, call877-567-4899.
Once
the
transfer
is
complete, disconnect
the
phones attached
to
your
home
wall jacks. Connect
your
phone
to
the
Wireless
Home
Phone device. You
will
now
be able
to
make and receive calls
through
the
Wireless
Home
Phone device.
8

3 General Functions
_Mounting
the
Device
Place
the
device on a smooth surface
with
good
ventilation. Place
it
at least 4 inches away
from
other
objects.
W
Note:
Avoid placing Wireless Home Phone near
other
electrical equipment, such
as
Refrigerator,
Television,
and/or
Microwave.
Fix
two
wall screws (not included)
into
the
wall
with
the screw heads extending approximately
0.1
inches
from
the surface
of
the
wall. The diameter
of
a screw head should be between 0.22 inches and
0.28 inches. The distance between
two
screws should be 4 inches. Align
the
mounting
brackets
with
the
screws, push the device towards the wall, and connect the brackets
with
the
screws ensuring
that
the device
is
stable.
9

Wireless Home Phone devicecan beplaced vertically on
the
desktop stand vertically,
as
illustrated
below.
Making a 3-Way Call
You
can
talk
with
two
parties at the same
time
by using
the
3-way call feature on your Wireless Home
Phone. Airtime and other charges, which may include toll or long distance charges will apply for all
simultaneous
calls.
Not available in some
areas.
1.
While on the first call, dial the 10-digit number
ofthe
second party.
2.
Press
FLASH;
the first party
is
automatically
put
on hold while the call
is
made.
3. When the 2nd party answers, press
FLASH
to
initiate the 3-way call.
4.
Ifthe second party does
not
answer,
press
the
FLASH
key twice
to
end
the
connection and
return
to
the first party.
5.
To
end
both
conversations,
press
the
FLASH
key.
W
Note:
3-Way Calling
is
an included feature that
is
typically added
to
your account when you
first activate service.lfyou wish
to
confirm you have this feature, sign in
to
My Verizon
to
view the calling features available on your account.
*FLASH
key will vary bytelephone type.
10

Using Voice Mail
1.
The
voice mail indicator
(tBJ
will
blink
blue
to
indicate
that
you have one or more unheard voice
mail messages.
2.
Dial*
86
to
access
your
voice mail.
3. Follow
the
system
prompts
to
listen
to
and manage your voice mails. (for more details about
your voicemail service, please visit www.verizonwireless.com/voicemail)
W
Note:
Please
refer
to
the
Troubleshooting section for additional details
on
accessing voice mail,
or
if
you
would
like
to
use
a
home
telephone answering machine
as
your preferred
method
to
manage your voice mail messages.
Using Call Forwarding
Wireless Home Phone allows customers
to
forward calls
to
another phone number, including your
mobile phone or office number. Your
home
phone will
not
ring
until
you deactivate
the
service.
Airtime applies
to
forwarded calls even
if
you send
the
call
to
landline telephones.
To
Activate
CallForwarding:
1.
Dial*72.
2.
Immediately enter
the
phone
number
where you
want
calls
to
be forwarded (e.g.
*72-212-123-4567).
3.
You will hear aconfirmation tone.
4.
Hang
up
your
home
phone
or
return
the
phone receiver
to
its
base.
To
Deactivate
Call Forwarding:
1.
Dial
*73.
2.
You will hear a confirmation tone.
3.
Hang
up
your
home phone or return
the
phone receiver
to
its base.
11

Important Facts About Your Wireless Home Phone
Your Wireless Home Phone may require 10-digitdialing in most areas. Customers may need
to
use
the
three-digit Area Code when dialing local and long distance numbers.
Your Wireless Home Phone does
not
support rotary or pulse dialing phones.
..
YourWireless Home Phone does
not
support incoming
or
outgoing
fax service.
_Your Wireless Home Phone may
not
becompatible
with
certain Home Security systems. Please
check
with
your
security system provider
to
confirm
the
compatibility
requirements
of
your Home
Security system.
Additional incompatibilities
for
the
Wireless Home Phone device include:
• Sending or Receiving Collect Calls
•
DSL
or Dial up Internet Service
•
DVR,
Dish Network, and DirecTV
• MobileMerchant Machines (credit card machines)
• Any
type
of
PBX
orCentex System
• Medical or Life Alert Dependencies
.Assistive Communication Devices
TTY
(Text Telephony) and
TDD
(Telecommunications Device
for
the
Deaf) allow individuals
who
are
12

deaf, hard of hearing, or have speech or language disabilities to communicate by telephone.
When a user types his or her conversation on a
TTY keyboard, it is transmitted as tones through the
telephone. Tones are received by the other person's TTY, translated into text and displayed on the
screen. In order
to use the TTY network, you must have aTTY-compatible phone and be in the TTY
mode to place or receive calls. Note that most digital wireless devices are TTY-compatible.
13

4
..
FrequentlyAsked Questions
Why
am
I
not
getting
a dial
tone
on
my
handset?
1.
Ensurethat
the
wall charger
is
properly connected (refer
to
page 4
of
the User Guide) and
that
the
power
indicator
isIlluminated {refer
to
page 7
of
the
User Guide).
II
2. Check
to
make sure
the
telephone cable is securely plugged in (refer
to
page
A
of
the
User
Guide).
3.
Check
to
make sureyou are
not
roaming outside
ofthe
Verizon Wireless network.
Can I create a shortcut
to
access
my
voice mail?
The
availability
of
a
shortcut
feature to access voicemail messages depends solely
on
the
capabilities
of
the
corded
or
cordless
phone
that
you
use
with
Wireless Home Phone.
Please
refer
to
the user
material
that
came
with
your
phone.
If
yourhome phonedoes
not
support a shortcut feature
to
access voice messages, youmayhave
the
option
to
save
yourvoice mail number
into
the
address
book
on
the handset and assign
that
number
to
the
#1
speed dial position on your phone's keypad.
Remember, you can always
dial*
8 6
to
access
yourvoice mail.
Can I use
my
telephone
answering device instead
of
voice mail?
Yes.
Set
the
answering device
to
fewer rings in order
to
pick
up
the
call before Verizon Wireless voice
mail. Alternatively,
turn
off
your homeanswering machine
or
increase the number
of
rings
if
you
would like
to
use
the Verizon Wireless voice mail service.
Please
refer
to
the user material provided by
the
Home Answering Machine manufacturer for instructions.
14

Does 911 work on this device?
Yes, but since the Wireless Home Phone Adaptor is designed for an indoor environment, please be
prepared
to provide your location inside the premises to public service personnel. The GPS chipset
embedded in this device will
work best if the device is located near a window or other opening.
Does this product work during a power outage?
While the Wireless Home Phone Adaptor has a backup battery, if the iandlinedevice requires external
power
to operate, service (including the ability to make and receive 911 calls) will not beavailable
during a power outage.
Service will only be available
during a power outage if the home telephone connected to the device
does
not rely on external power to operate {as is the case with many corded phones).
How long is the battery life of Wireless Home Phone?
Talk time is approximately 2 hours and standby time is approximately 36 hours. Actual values can vary
with environmental conditions.
How does Caller ID (CID) work?
CID allows you to see the caller's name and/or phone number before you take the call. Monthly
subscription charges mayapply. Please consult your carrier for further information.
Can I adjust the volume on my telephone?
You can adjust the volume using your telephoneconnected to the Wireless Home Phone device. Four
volume levels are available,
with level 1being the softest and level4 the loudest. The default setting is
level2.
15

1. Take the phone
off
the hook
so
you can hear the dial tone and verify
that
telephone service
is
available.
2. Press## 1
to
adjust thevolume.
3.
Press
keys
1
to
4
to
select the desired volume.
4.
After selecting the desired volume, press
the*
key
to
save
it.lfyou
hear a single confirmation
tone, you have successfully set the volume level.
Note:
If
you hear a
double
tone you have pressed
an
incorrect key.
The
system will return
to
the
off-hook state, and you can
try
adjusting the volume again when you hear the dial tone.
How
to
set
the
TTY mode?
Enter the
keys##
56*
n
#to
set the
TTY
mode.
•
n=O:
TTY
off
mode.The standard voice speaking mode and the listening mode.
This
is
the default
setting.
•
n=l:
TTY
full mode. Transmit and receive the
TTY
characters.
• n=2:
VCO
mode. Receive
TTY
characters
but
transmit
by
speaking
into
the speaker.
• n=3:
HCO
mode.Transmit
TTY
characters
but
receive by listening
to
the receiver.
Why
do
I
get
the
recording, "Call cannot be completed
as
dialed?"
Check the number
to
ensure you're dialing correctly,
without
pauses longerthan
two
seconds
between dialed digits.
96722934_01
16