Verizon One talk cp960 User manual

User guide

vzw.com/support/one-talk/

One Talk CP960

IP conference

phone user guide

User guide

Contents

Chapter 1: About this guide.....................................................................................................................................................................9

In this guide ......................................................................................................................................................................................................9

Chapter 2: Getting started with your phone..................................................................................................................................9

Hardware overview...............................................................................................................................................................................9

CP960 hardware.................................................................................................................................................................................10

Mute touch key LED indicators.....................................................................................................................................................11

Screens and icons .......................................................................................................................................................................................11

Control center and notification center ......................................................................................................................................11

Idle screen ..............................................................................................................................................................................................12

Home screen.........................................................................................................................................................................................12

DSS key screen....................................................................................................................................................................................12

Configuration screen.........................................................................................................................................................................13

Dialing screen .......................................................................................................................................................................................13

Calls screen ...........................................................................................................................................................................................13

Icons in the status bar ......................................................................................................................................................................13

CP960 line key icons........................................................................................................................................................................14

Call history icons.................................................................................................................................................................................15

Navigating menus and fields ................................................................................................................................................................15

Entering characters ...........................................................................................................................................................................15

Using the onscreen keyboard.......................................................................................................................................................15

English input method.........................................................................................................................................................................15

Using the dial pad ...............................................................................................................................................................................16

Chapter 3: Customizing your phone ................................................................................................................................................16

Changing the administrator password ..................................................................................................................................... 17

Wallpaper......................................................................................................................................................................................................... 17

Changing wallpaper on the idle screen.................................................................................................................................... 17

Screen saver .................................................................................................................................................................................................. 17

Changing the waiting time for screen saver.......................................................................................................................... 17

Setting the screen saver type....................................................................................................................................................... 17

Changing the screen backlight brightness and time.............................................................................................................. 17

Changing the backlight and time on the idle screen.........................................................................................................18

Changing the backlight on the control center......................................................................................................................18

Changing the language............................................................................................................................................................................18

User guide

Time and date................................................................................................................................................................................................18

Setting the time and date manually............................................................................................................................................19

Changing the time and date format...........................................................................................................................................19

Phone lock.......................................................................................................................................................................................................19

Phone lock and waiting time..........................................................................................................................................................19

Setting the phone lock .....................................................................................................................................................................19

Setting a phone lock key.................................................................................................................................................................19

Locking your phone manually ......................................................................................................................................................20

Unlocking your phone......................................................................................................................................................................20

Changing your phone unlock PIN...............................................................................................................................................20

Line keys..........................................................................................................................................................................................................20

Assigning functionality to a line key..........................................................................................................................................20

Changing the location of the line keys .....................................................................................................................................21

Deleting a line key...............................................................................................................................................................................21

Wireless network ........................................................................................................................................................................................21

Activating Wi-Fi mode.......................................................................................................................................................................21

Deactivating Wi-Fi mode .................................................................................................................................................................21

Connecting to your wireless network.......................................................................................................................................21

Connecting to an available wireless network manually ..................................................................................................22

Connecting to a wireless network using Wi-Fi Protected Setup (WPS).................................................................22

Push Button Configuration (PBC)..............................................................................................................................................22

Personal Identification Number (PIN).......................................................................................................................................22

Adding a wireless network manually ........................................................................................................................................22

Viewing wireless network information.....................................................................................................................................23

Disconnecting a wireless network connection ...................................................................................................................23

Connecting a mobile phone using Bluetooth ......................................................................................................... 23

Activating Bluetooth mode ............................................................................................................................................................24

Deactivating Bluetooth mode.......................................................................................................................................................24

Pairing and connecting a Bluetooth-enabled mobile phone.........................................................................................24

Configuring the phone audio feature .......................................................................................................................................25

Configuring the media audio feature........................................................................................................................................25

Handling a mobile phone call on the IP phone ....................................................................................................................25

Renaming a paired Bluetooth-enabled mobile phone......................................................................................................25

Making the IP phone discoverable ............................................................................................................................................26

Editing the device name of your phone for recognition..................................................................................................26

User guide

Unpairing the mobile phone..........................................................................................................................................................26

Disconnecting a Bluetooth-enabled mobile phone........................................................................................................... 27

Chapter 4: Audio settings ..................................................................................................................................................................... 27

Adjusting the volume ........................................................................................................................................................................ 27

Adjusting the audio volume ........................................................................................................................................................... 27

Adjusting the ringer volume .......................................................................................................................................................... 27

Adjusting the media volume..........................................................................................................................................................28

Setting the ring tone.................................................................................................................................................................................28

Setting a ring tone for the phone...............................................................................................................................................28

Setting a ring tone for an account.............................................................................................................................................28

Setting a ring tone for a group ....................................................................................................................................................28

Setting a ring tone for a contact.................................................................................................................................................29

Setting the key tone .................................................................................................................................................................................29

Enabling touch sounds............................................................................................................................................................................29

Configuring a notification sound ................................................................................................................................................29

Enabling silent mode................................................................................................................................................................................29

Chapter 5: Directory.................................................................................................................................................................................29

Local directory.....................................................................................................................................................................................29

Managing local directory groups................................................................................................................................................30

Adding contact groups....................................................................................................................................................................30

Editing contact groups....................................................................................................................................................................30

Deleting contact groups .................................................................................................................................................................30

Managing local directory contacts ..................................................................................................................................................30

Adding contacts..................................................................................................................................................................................30

Editing contacts..................................................................................................................................................................................30

Deleting a contact...............................................................................................................................................................................31

Deleting all contacts..........................................................................................................................................................................31

Moving a local directory contact to the blacklist .....................................................................................................................31

Searching for contacts.....................................................................................................................................................................31

Blacklist....................................................................................................................................................................................................31

Adding a blacklist contact ..............................................................................................................................................................31

Editing a blacklist contact..............................................................................................................................................................32

Deleting blacklist contacts ............................................................................................................................................................32

Deleting a blacklist contact...........................................................................................................................................................32

Deleting all blacklist contacts ......................................................................................................................................................32

Moving a blacklist contact to the local directory................................................................................................................32

User guide

Chapter 6: Call history ............................................................................................................................................................................32

Viewing history records..........................................................................................................................................................................32

Adding a history record to local directory or blacklist.........................................................................................................32

Deleting history records .................................................................................................................................................................32

Deleting a call record .......................................................................................................................................................................32

Deleting all call records...................................................................................................................................................................33

Chapter 7: Call features..........................................................................................................................................................................33

Placing calls ..................................................................................................................................................................................................33

Placing a call from the dialer ........................................................................................................................................................33

Placing multiple calls ........................................................................................................................................................................33

Placing a call with a Speed Dial key..........................................................................................................................................33

Setting a Speed Dial key manually ............................................................................................................................................33

Speed dialing a contact using a Speed Dial key.................................................................................................................34

Redialing a number............................................................................................................................................................................34

Placing a call from the call history.............................................................................................................................................34

Placing a call from a directory .....................................................................................................................................................34

Answering calls ...........................................................................................................................................................................................34

Answering a call..................................................................................................................................................................................34

Answering a call when in a call....................................................................................................................................................34

Answering a call automatically....................................................................................................................................................34

Silencing or rejecting incoming calls..............................................................................................................................................35

Silencing a call.....................................................................................................................................................................................35

Rejecting a call manually................................................................................................................................................................35

Rejecting anonymous calls automatically..............................................................................................................................35

Ending calls ...................................................................................................................................................................................................35

Call mute .........................................................................................................................................................................................................35

Call hold...........................................................................................................................................................................................................35

Holding a call........................................................................................................................................................................................35

Resuming a held call.........................................................................................................................................................................35

Swapping between active and held calls ...............................................................................................................................36

Do Not Disturb (DND)...............................................................................................................................................................................36

Enabling DND.......................................................................................................................................................................................36

Disabling DND......................................................................................................................................................................................36

Redirecting incoming calls ...................................................................................................................................................................36

Forwarding all incoming calls to a contact............................................................................................................................36

Forwarding an incoming call manually.....................................................................................................................................36

User guide

Forwarding incoming calls with a Forward key ...................................................................................................................36

Setting a Forward key...................................................................................................................................................................... 37

Transferring calls ....................................................................................................................................................................................... 37

Performing a blind transfer............................................................................................................................................................ 37

Performing a semi-attended/attended transfer.................................................................................................................. 37

Conference calls.........................................................................................................................................................................................37

Local conference ...............................................................................................................................................................................38

Initiating a conference by dialing multiple numbers..........................................................................................................38

Initiating a conference by inviting participants....................................................................................................................38

Merging multiple calls into a conference call.......................................................................................................................39

Holding/resuming a conference call.........................................................................................................................................39

Muting/unmuting a conference call ..........................................................................................................................................39

Splitting a conference call .............................................................................................................................................................39

Managing conference participants ...........................................................................................................................................39

Enabling/disabling DND mode for a conference call .......................................................................................................40

Network conference.........................................................................................................................................................................40

Setting up an N-way conference................................................................................................................................................40

Call recording ...............................................................................................................................................................................................40

Recording a call ..................................................................................................................................................................................40

Recording a conference.................................................................................................................................................................40

Managing a call while recording .................................................................................................................................................40

Setting a mark when recording a call.......................................................................................................................................40

Stopping a recording.........................................................................................................................................................................41

Playing a recorded call .....................................................................................................................................................................41

Pausing and resuming playback ..................................................................................................................................................41

Fast forwarding and rewinding playback.................................................................................................................................41

Stopping a playback..........................................................................................................................................................................41

Deleting a recorded file....................................................................................................................................................................41

Checking storage space..................................................................................................................................................................41

Chapter 8: Advanced features ...........................................................................................................................................................42

Call pickup......................................................................................................................................................................................................42

Picking up a call directly .................................................................................................................................................................42

Picking up a group call directly ...................................................................................................................................................42

Picking up a call with a Directed Pickup key ........................................................................................................................42

Call park...........................................................................................................................................................................................................42

Using the call park feature ............................................................................................................................................................42

User guide

Intercom ..........................................................................................................................................................................................................43

Placing an intercom call..................................................................................................................................................................43

Setting an Intercom key..................................................................................................................................................................43

Placing an intercom call to the target extension................................................................................................................43

Picking up an incoming call of the target extension.........................................................................................................43

Setting the directed call pickup code for the Intercom key..........................................................................................43

Picking up a remote call by Intercom key...............................................................................................................................43

Answering an intercom call..................................................................................................................................................................44

Setting intercom .................................................................................................................................................................................44

Answering an intercom call...........................................................................................................................................................44

Voice mail........................................................................................................................................................................................................44

Setting the voice mail code...........................................................................................................................................................44

Receiving a voice message...........................................................................................................................................................44

Leaving voice mails ...........................................................................................................................................................................45

Listening to voice mails...................................................................................................................................................................45

Chapter 9: System applications ........................................................................................................................................................45

Recorder..........................................................................................................................................................................................................45

Recording audios ...............................................................................................................................................................................45

Playing recorded audios .................................................................................................................................................................45

Pausing and resuming playback .................................................................................................................................................46

Fast forwarding and rewinding playback................................................................................................................................46

Stopping playback.............................................................................................................................................................................46

Copying recorded audios to a USB flash drive ...................................................................................................................46

Copying all recorded audios to a USB flash drive .............................................................................................................46

Renaming the recorded audios...................................................................................................................................................46

Deleting a recorded file...................................................................................................................................................................46

Deleting all recorded audios......................................................................................................................................................... 47

Checking storage space.................................................................................................................................................................47

Clock..................................................................................................................................................................................................................47

Chapter 10: Using the CPW90 wireless expansion mic ......................................................................................................47

Placing the CPW90 ..........................................................................................................................................................................48

Turning the CPW90 on or o.......................................................................................................................................................48

Registering the CPW90..................................................................................................................................................................48

Registering the CPW90 with another IP phone .................................................................................................................48

Unregistering the CPW90 .............................................................................................................................................................49

Muting or unmuting the CPW90.................................................................................................................................................49

User guide

Idle mode................................................................................................................................................................................................49

Viewing CPW90 information........................................................................................................................................................49

Finding the CPW90 ..........................................................................................................................................................................49

Charging the CPW90.......................................................................................................................................................................49

CPW90 LED instructions...............................................................................................................................................................49

CPW90 working frequency ..........................................................................................................................................................50

Chapter 11: Maintaining your phone ................................................................................................................................................50

Investigating warnings.....................................................................................................................................................................50

Clearing warnings ..............................................................................................................................................................................50

Rebooting your phone ......................................................................................................................................................................51

Resetting to factory settings.........................................................................................................................................................51

Updating the phone configuration..............................................................................................................................................51

Chapter 12: About One Talk ..................................................................................................................................................................51

Technical support .......................................................................................................................................................................................51

Important customer information........................................................................................................................................................51

WEEE warning..............................................................................................................................................................................................52

Copyright ........................................................................................................................................................................................................52

Warranty..........................................................................................................................................................................................................52

Important 911 emergency response information ....................................................................................................................52

Declaration of conformity.....................................................................................................................................................................52

CE mark warning ........................................................................................................................................................................................52

Part 15 FCC Rules ......................................................................................................................................................................................52

Class B digital device or peripheral.................................................................................................................................................53

Important safety precautions.............................................................................................................................................................53

Danger–electric shock and fire..........................................................................................................................................................53

Learn more:....................................................................................................................................................................................................53

Chapter 13: Appendix—Menu structure .......................................................................................................................................54

User guide

Chapter 1: About this guide

This guide provides everything you need to install and use your

new phone. Verify with your system administrator that the IP

network is ready for the installation of your new conference

phone. Also, be sure to read the Quick Start Guide, which can

be found in your phone package, before you set up and use the

IP phone. As you read this guide, keep in mind that some

features are only configurable by your system administrator or

determined by your phone environment. As a result, some

features may not be enabled or may be operated dierently on

your phone. Additionally, the examples and graphics in this

guide may not directly reflect what is displayed or is available

on your phone screen.

In this guide

Chapters in this guide include:

• Chapter 1: About this guide

• Chapter 2: Getting started with your phone

• Chapter 3: Customizing your phone

• Chapter 4: Audio settings

• Chapter 5: Directory

• Chapter 6: Call history

• Chapter 7: Call features

• Chapter 8: Advanced features

• Chapter 9: System applications

• Chapter 10: Using the CPW90 wireless expansion mic

• Chapter 11: Maintaining your phone

• Chapter 12: About One Talk

• Chapter 13: Appendix—Menu structure

Chapter 2: Getting started with your phone

This chapter provides an overview of phone hardware and

screen layout, and explains how to navigate your phone for

optimum performance.

Topics:

• Hardware overview

• Screen and icons

• Navigating menus and fields

• Entering characters

Hardware overview

Topics:

• CP960 hardware

• Mute touch key LED indicators

User guide

CP960 hardware

The following figure shows the primary hardware component of the CP960 IP phone.

Item Description

1 Three internal microphones Outputs call audio through the earpiece when not using the speakerphone or a headset.

2 Mute touch keys • Indicate phone status

• Toggle mute feature

3 Speaker Provides hands-free (speakerphone) audio output.

4Touch screen

Five-inch (720 x 1280) capacitive (five points) touch screen with two idle screens. Tap to select items and navigate menus.

Shows information about calls, messages, time, date and other relevant data:

• Call information—caller ID, call duration

• Icons (for example, )

• Missed call list or second incoming caller information

• Prompt text (for example, “Saved successfully!”)

• Time and date

5 Volume touch keys Adjust the volume of the speaker, ringer or media.

6 Home touch key Returns to the idle screen.

7 Security slot Allows you to connect a universal security cable to your phone so you can lock down the device. The phone will not be removed after being locked.