Verizon One Talk CP960 User manual

User guide
vzw.com/support/one-talk/
One Talk CP960
IP conference
phone user guide

2
User guide
Contents
Chapter 1: About this guide.....................................................................................................................................................................9
In this guide ......................................................................................................................................................................................................9
Chapter 2: Getting started with your phone..................................................................................................................................9
Hardware overview...............................................................................................................................................................................9
CP960 hardware.................................................................................................................................................................................10
Mute touch key LED indicators.....................................................................................................................................................11
Screens and icons .......................................................................................................................................................................................11
Control center and notification center ......................................................................................................................................11
Idle screen ..............................................................................................................................................................................................12
Home screen.........................................................................................................................................................................................12
DSS key screen....................................................................................................................................................................................12
Configuration screen.........................................................................................................................................................................13
Dialing screen .......................................................................................................................................................................................13
Calls screen ...........................................................................................................................................................................................13
Icons in the status bar ......................................................................................................................................................................13
CP960 line key icons........................................................................................................................................................................14
Call history icons.................................................................................................................................................................................15
Navigating menus and fields ................................................................................................................................................................15
Entering characters ...........................................................................................................................................................................15
Using the onscreen keyboard.......................................................................................................................................................15
English input method.........................................................................................................................................................................15
Using the dial pad ...............................................................................................................................................................................16
Chapter 3: Customizing your phone ................................................................................................................................................16
Changing the administrator password ..................................................................................................................................... 17
Wallpaper......................................................................................................................................................................................................... 17
Changing wallpaper on the idle screen.................................................................................................................................... 17
Screen saver .................................................................................................................................................................................................. 17
Changing the waiting time for screen saver.......................................................................................................................... 17
Setting the screen saver type....................................................................................................................................................... 17
Changing the screen backlight brightness and time.............................................................................................................. 17
Changing the backlight and time on the idle screen.........................................................................................................18
Changing the backlight on the control center......................................................................................................................18
Changing the language............................................................................................................................................................................18

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User guide
Time and date................................................................................................................................................................................................18
Setting the time and date manually............................................................................................................................................19
Changing the time and date format...........................................................................................................................................19
Phone lock.......................................................................................................................................................................................................19
Phone lock and waiting time..........................................................................................................................................................19
Setting the phone lock .....................................................................................................................................................................19
Setting a phone lock key.................................................................................................................................................................19
Locking your phone manually ......................................................................................................................................................20
Unlocking your phone......................................................................................................................................................................20
Changing your phone unlock PIN...............................................................................................................................................20
Line keys..........................................................................................................................................................................................................20
Assigning functionality to a line key..........................................................................................................................................20
Changing the location of the line keys .....................................................................................................................................21
Deleting a line key...............................................................................................................................................................................21
Wireless network ........................................................................................................................................................................................21
Activating Wi-Fi mode.......................................................................................................................................................................21
Deactivating Wi-Fi mode .................................................................................................................................................................21
Connecting to your wireless network.......................................................................................................................................21
Connecting to an available wireless network manually ..................................................................................................22
Connecting to a wireless network using Wi-Fi Protected Setup (WPS).................................................................22
Push Button Configuration (PBC)..............................................................................................................................................22
Personal Identification Number (PIN).......................................................................................................................................22
Adding a wireless network manually ........................................................................................................................................22
Viewing wireless network information.....................................................................................................................................23
Disconnecting a wireless network connection ...................................................................................................................23
Connecting a mobile phone using Bluetooth ......................................................................................................... 23
Activating Bluetooth mode ............................................................................................................................................................24
Deactivating Bluetooth mode.......................................................................................................................................................24
Pairing and connecting a Bluetooth-enabled mobile phone.........................................................................................24
Configuring the phone audio feature .......................................................................................................................................25
Configuring the media audio feature........................................................................................................................................25
Handling a mobile phone call on the IP phone ....................................................................................................................25
Renaming a paired Bluetooth-enabled mobile phone......................................................................................................25
Making the IP phone discoverable ............................................................................................................................................26
Editing the device name of your phone for recognition..................................................................................................26

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Unpairing the mobile phone..........................................................................................................................................................26
Disconnecting a Bluetooth-enabled mobile phone........................................................................................................... 27
Chapter 4: Audio settings ..................................................................................................................................................................... 27
Adjusting the volume ........................................................................................................................................................................ 27
Adjusting the audio volume ........................................................................................................................................................... 27
Adjusting the ringer volume .......................................................................................................................................................... 27
Adjusting the media volume..........................................................................................................................................................28
Setting the ring tone.................................................................................................................................................................................28
Setting a ring tone for the phone...............................................................................................................................................28
Setting a ring tone for an account.............................................................................................................................................28
Setting a ring tone for a group ....................................................................................................................................................28
Setting a ring tone for a contact.................................................................................................................................................29
Setting the key tone .................................................................................................................................................................................29
Enabling touch sounds............................................................................................................................................................................29
Configuring a notification sound ................................................................................................................................................29
Enabling silent mode................................................................................................................................................................................29
Chapter 5: Directory.................................................................................................................................................................................29
Local directory.....................................................................................................................................................................................29
Managing local directory groups................................................................................................................................................30
Adding contact groups....................................................................................................................................................................30
Editing contact groups....................................................................................................................................................................30
Deleting contact groups .................................................................................................................................................................30
Managing local directory contacts ..................................................................................................................................................30
Adding contacts..................................................................................................................................................................................30
Editing contacts..................................................................................................................................................................................30
Deleting a contact...............................................................................................................................................................................31
Deleting all contacts..........................................................................................................................................................................31
Moving a local directory contact to the blacklist .....................................................................................................................31
Searching for contacts.....................................................................................................................................................................31
Blacklist....................................................................................................................................................................................................31
Adding a blacklist contact ..............................................................................................................................................................31
Editing a blacklist contact..............................................................................................................................................................32
Deleting blacklist contacts ............................................................................................................................................................32
Deleting a blacklist contact...........................................................................................................................................................32
Deleting all blacklist contacts ......................................................................................................................................................32
Moving a blacklist contact to the local directory................................................................................................................32

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Chapter 6: Call history ............................................................................................................................................................................32
Viewing history records..........................................................................................................................................................................32
Adding a history record to local directory or blacklist.........................................................................................................32
Deleting history records .................................................................................................................................................................32
Deleting a call record .......................................................................................................................................................................32
Deleting all call records...................................................................................................................................................................33
Chapter 7: Call features..........................................................................................................................................................................33
Placing calls ..................................................................................................................................................................................................33
Placing a call from the dialer ........................................................................................................................................................33
Placing multiple calls ........................................................................................................................................................................33
Placing a call with a Speed Dial key..........................................................................................................................................33
Setting a Speed Dial key manually ............................................................................................................................................33
Speed dialing a contact using a Speed Dial key.................................................................................................................34
Redialing a number............................................................................................................................................................................34
Placing a call from the call history.............................................................................................................................................34
Placing a call from a directory .....................................................................................................................................................34
Answering calls ...........................................................................................................................................................................................34
Answering a call..................................................................................................................................................................................34
Answering a call when in a call....................................................................................................................................................34
Answering a call automatically....................................................................................................................................................34
Silencing or rejecting incoming calls..............................................................................................................................................35
Silencing a call.....................................................................................................................................................................................35
Rejecting a call manually................................................................................................................................................................35
Rejecting anonymous calls automatically..............................................................................................................................35
Ending calls ...................................................................................................................................................................................................35
Call mute .........................................................................................................................................................................................................35
Call hold...........................................................................................................................................................................................................35
Holding a call........................................................................................................................................................................................35
Resuming a held call.........................................................................................................................................................................35
Swapping between active and held calls ...............................................................................................................................36
Do Not Disturb (DND)...............................................................................................................................................................................36
Enabling DND.......................................................................................................................................................................................36
Disabling DND......................................................................................................................................................................................36
Redirecting incoming calls ...................................................................................................................................................................36
Forwarding all incoming calls to a contact............................................................................................................................36
Forwarding an incoming call manually.....................................................................................................................................36

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User guide
Forwarding incoming calls with a Forward key ...................................................................................................................36
Setting a Forward key...................................................................................................................................................................... 37
Transferring calls ....................................................................................................................................................................................... 37
Performing a blind transfer............................................................................................................................................................ 37
Performing a semi-attended/attended transfer.................................................................................................................. 37
Conference calls.........................................................................................................................................................................................37
Local conference ...............................................................................................................................................................................38
Initiating a conference by dialing multiple numbers..........................................................................................................38
Initiating a conference by inviting participants....................................................................................................................38
Merging multiple calls into a conference call.......................................................................................................................39
Holding/resuming a conference call.........................................................................................................................................39
Muting/unmuting a conference call ..........................................................................................................................................39
Splitting a conference call .............................................................................................................................................................39
Managing conference participants ...........................................................................................................................................39
Enabling/disabling DND mode for a conference call .......................................................................................................40
Network conference.........................................................................................................................................................................40
Setting up an N-way conference................................................................................................................................................40
Call recording ...............................................................................................................................................................................................40
Recording a call ..................................................................................................................................................................................40
Recording a conference.................................................................................................................................................................40
Managing a call while recording .................................................................................................................................................40
Setting a mark when recording a call.......................................................................................................................................40
Stopping a recording.........................................................................................................................................................................41
Playing a recorded call .....................................................................................................................................................................41
Pausing and resuming playback ..................................................................................................................................................41
Fast forwarding and rewinding playback.................................................................................................................................41
Stopping a playback..........................................................................................................................................................................41
Deleting a recorded file....................................................................................................................................................................41
Checking storage space..................................................................................................................................................................41
Chapter 8: Advanced features ...........................................................................................................................................................42
Call pickup......................................................................................................................................................................................................42
Picking up a call directly .................................................................................................................................................................42
Picking up a group call directly ...................................................................................................................................................42
Picking up a call with a Directed Pickup key ........................................................................................................................42
Call park...........................................................................................................................................................................................................42
Using the call park feature ............................................................................................................................................................42

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User guide
Intercom ..........................................................................................................................................................................................................43
Placing an intercom call..................................................................................................................................................................43
Setting an Intercom key..................................................................................................................................................................43
Placing an intercom call to the target extension................................................................................................................43
Picking up an incoming call of the target extension.........................................................................................................43
Setting the directed call pickup code for the Intercom key..........................................................................................43
Picking up a remote call by Intercom key...............................................................................................................................43
Answering an intercom call..................................................................................................................................................................44
Setting intercom .................................................................................................................................................................................44
Answering an intercom call...........................................................................................................................................................44
Voice mail........................................................................................................................................................................................................44
Setting the voice mail code...........................................................................................................................................................44
Receiving a voice message...........................................................................................................................................................44
Leaving voice mails ...........................................................................................................................................................................45
Listening to voice mails...................................................................................................................................................................45
Chapter 9: System applications ........................................................................................................................................................45
Recorder..........................................................................................................................................................................................................45
Recording audios ...............................................................................................................................................................................45
Playing recorded audios .................................................................................................................................................................45
Pausing and resuming playback .................................................................................................................................................46
Fast forwarding and rewinding playback................................................................................................................................46
Stopping playback.............................................................................................................................................................................46
Copying recorded audios to a USB flash drive ...................................................................................................................46
Copying all recorded audios to a USB flash drive .............................................................................................................46
Renaming the recorded audios...................................................................................................................................................46
Deleting a recorded file...................................................................................................................................................................46
Deleting all recorded audios......................................................................................................................................................... 47
Checking storage space.................................................................................................................................................................47
Clock..................................................................................................................................................................................................................47
Chapter 10: Using the CPW90 wireless expansion mic ......................................................................................................47
Placing the CPW90 ..........................................................................................................................................................................48
Turning the CPW90 on or o.......................................................................................................................................................48
Registering the CPW90..................................................................................................................................................................48
Registering the CPW90 with another IP phone .................................................................................................................48
Unregistering the CPW90 .............................................................................................................................................................49
Muting or unmuting the CPW90.................................................................................................................................................49

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User guide
Idle mode................................................................................................................................................................................................49
Viewing CPW90 information........................................................................................................................................................49
Finding the CPW90 ..........................................................................................................................................................................49
Charging the CPW90.......................................................................................................................................................................49
CPW90 LED instructions...............................................................................................................................................................49
CPW90 working frequency ..........................................................................................................................................................50
Chapter 11: Maintaining your phone ................................................................................................................................................50
Investigating warnings.....................................................................................................................................................................50
Clearing warnings ..............................................................................................................................................................................50
Rebooting your phone ......................................................................................................................................................................51
Resetting to factory settings.........................................................................................................................................................51
Updating the phone configuration..............................................................................................................................................51
Chapter 12: About One Talk ..................................................................................................................................................................51
Technical support .......................................................................................................................................................................................51
Important customer information........................................................................................................................................................51
WEEE warning..............................................................................................................................................................................................52
Copyright ........................................................................................................................................................................................................52
Warranty..........................................................................................................................................................................................................52
Important 911 emergency response information ....................................................................................................................52
Declaration of conformity.....................................................................................................................................................................52
CE mark warning ........................................................................................................................................................................................52
Part 15 FCC Rules ......................................................................................................................................................................................52
Class B digital device or peripheral.................................................................................................................................................53
Important safety precautions.............................................................................................................................................................53
Danger–electric shock and fire..........................................................................................................................................................53
Learn more:....................................................................................................................................................................................................53
Chapter 13: Appendix—Menu structure .......................................................................................................................................54

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User guide
Chapter 1: About this guide
This guide provides everything you need to install and use your
new phone. Verify with your system administrator that the IP
network is ready for the installation of your new conference
phone. Also, be sure to read the Quick Start Guide, which can
be found in your phone package, before you set up and use the
IP phone. As you read this guide, keep in mind that some
features are only configurable by your system administrator or
determined by your phone environment. As a result, some
features may not be enabled or may be operated dierently on
your phone. Additionally, the examples and graphics in this
guide may not directly reflect what is displayed or is available
on your phone screen.
In this guide
Chapters in this guide include:
• Chapter 1: About this guide
• Chapter 2: Getting started with your phone
• Chapter 3: Customizing your phone
• Chapter 4: Audio settings
• Chapter 5: Directory
• Chapter 6: Call history
• Chapter 7: Call features
• Chapter 8: Advanced features
• Chapter 9: System applications
• Chapter 10: Using the CPW90 wireless expansion mic
• Chapter 11: Maintaining your phone
• Chapter 12: About One Talk
• Chapter 13: Appendix—Menu structure
Chapter 2: Getting started with your phone
This chapter provides an overview of phone hardware and
screen layout, and explains how to navigate your phone for
optimum performance.
Topics:
• Hardware overview
• Screen and icons
• Navigating menus and fields
• Entering characters
Hardware overview
Topics:
• CP960 hardware
• Mute touch key LED indicators

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User guide
CP960 hardware
The following figure shows the primary hardware component of the CP960 IP phone.
Item Description
1 Three internal microphones Outputs call audio through the earpiece when not using the speakerphone or a headset.
2 Mute touch keys • Indicate phone status
• Toggle mute feature
3 Speaker Provides hands-free (speakerphone) audio output.
4Touch screen
Five-inch (720 x 1280) capacitive (five points) touch screen with two idle screens. Tap to select items and navigate menus.
Shows information about calls, messages, time, date and other relevant data:
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call list or second incoming caller information
• Prompt text (for example, “Saved successfully!”)
• Time and date
5 Volume touch keys Adjust the volume of the speaker, ringer or media.
6 Home touch key Returns to the idle screen.
7 Security slot Allows you to connect a universal security cable to your phone so you can lock down the device. The phone will not be removed after being locked.
83.5-mm audio-out port Allows you to connect an optional external speaker.
9Network port Allows you to connect the IP phone to the wired network.
10 USB ports Allow you to connect an optional USB flash drive or CPW90 charging cradle.
11 Micro USB port Allows you to connect to a PC and turn the CP960 into an external speaker and microphone for your PC.
12 Mic port Allows you to connect the optional wired microphones (SKU: CPW90).

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User guide
Control center and notification center
The control center and notification center allow you to access
common features or view important notifications quickly. You
cannot enter the control or notification center when calling,
ringing or in a call.
Procedure:
Swipe down from the top of the screen to enter the control
center and the notification center.
Item Description
1 Time and date Display the phone’s time and date.
2
• Indicate the number of connected
wireless microphones
• Tap to enter the wireless microphone
settings screen
3Control
center
Backlight
slider Drag the slider to adjust the screen brightness quickly.
Wi-Fi • Tap to turn Wi-Fi on or off quickly
• Long-tap to enter Wi-Fi setting screen
Bluetooth®• Tap to turn Bluetooth on or off quickly
• Long-tap to enter the Bluetooth setting screen
Do Not Disturb
(DND) Tap to turn DND on or o quickly.
Auto answer Tap to turn auto answer on or o quickly.
Mute Tap to turn mute on or o quickly.
Silent Tap to turn silent mode on or o quickly.
4 Notification center
• Tap the desired notification message to view
details of the message
• Swipe left or right to delete a specific notification
• Tap clear to delete all notifications
Swipe up from the bottom of the screen or tap the Home touch
key to exit the control center and the notification center.
Mute touch key LED indicators
LED status Description
Solid red The phone is initializing.
The phone is muted.
Flashing red The phone is ringing.
Solid green The phone is placing a call.
There is an active call on the phone.
O The phone is powered o.
The phone is idle.
Screens and icons
Before you use the phone, you need to be familiar with the
state of your phone, including the phone screen layout
and icons.
Topics:
• Control center and notification center
• Idle screen
• Configuration screen
• Dialing screen
• Calls screen
• Icons in the status bar
• CP960 line key icons
• Call history icons

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User guide
Idle screen
The CP960 IP phone supports two idle screens by default.
You can swipe left or right to switch between the two
idle screens.
Note: A third idle screen will appear if your system
administrator customizes shortcut keys for you.
Topics:
• Home screen
• DSS key screen
Home screen
The Home screen displays as below:
Item Description
1 Status bar Displays the label of the current account, icons
and time.
2 Icons Icons are displayed on the left of the status bar.
3 Current account
If there is no account registered on the IP phone,
this field will display “No.”
Service
If the phone is registered and there is a
Bluetooth-enabled mobile phone connected to it,
this field will display “multiple accounts.”
4 Time The phone’s time is displayed on the right of the
status bar.
5 Digital clock Displays the phone’s time and date.
6 Wallpaper Shows the current wallpaper, which can be
customized.
Item Description
7System
applications
Settings Tap to access phone settings and features.
Message Tap to access voice mails or to leave a voice mail.
History Tap to enter the History screen and view call
history.
Recorder Tap to record audio.
8 Screen indicator Indicates the idle screen you are currently viewing.
9Programmable
keys
Dial Tap to enter the dialing screen.
Directory Tap to enter the Directory screen and view
contacts.
Bluetooth Tap to enter Bluetooth settings.
DSS key screen
The DSS key screen displays the phone’s line keys.
Item Description
1 Tap to add a line key.
2 Line key list This area shows the line key labels. You can customize the
line key similarly to other functions.
3 Page keys Tap to turn to the corresponding page.
Related topic:
Line keys

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User guide
Configuration screen
You can tap to access and configure the phone settings
and features.
Item Description
1 Title area Displays the title of the current menu screen.
2Tap to accept the settings.
3 Configuration area
Displays configuration options for the highlighted menu
item in the menu tree area.
• Tap the switch button to turn the feature on or off
• Enter the data using the onscreen keyboard
4Tap to go back to previous screen.
Dialing screen
You can tap to access the Dialing screen.
From the Dialing screen, the placed call records are displayed.
You can also use the phone keypad to enter and edit data. The
contacts whose names or phone numbers match the entered
characters appear on the phone screen. You can then select
the desired contact to place a call directly.
Calls screen
All of your active and held calls are displayed on the Calls
screen. You can tap Previous call or Next call, or swipe left or
right, to switch to your desired Calls screen.
When there is an active call and a held call, the Calls screen on
the IP phone is shown as below:
Icons in the status bar
Icon Description
Unavailable wired network
Voice mail
Auto answer
Do Not Disturb
Call forward
Silent mode
Keep mute
Phone lock
Missed calls
Bluetooth enabled
Bluetooth-enabled mobile phone paired and connected
Invite other parties
into a conference call
Merge multiple calls into
a conference call
Call duration
Previous call Screen indicator

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User guide
Icon Description
Directory
Speed dial
Icon indicator (associated with line):
Icon Description
Registered private line
Registration failed
(flashing) Registering
Registered shared line
Icon indicator (associated with the mobile account):
Icon Description
Mobile account (Bluetooth-enabled mobile phone is both
paired and connected)
Mobile account (Bluetooth-enabled mobile phone fails
to connect)
(flashing) Mobile account (Bluetooth-enabled mobile phone
is connecting)
Icon indicator (associated with Intercom)
Icon Description
Intercom idle state
Intercom ringing state
Callout Intercom callout state
Talking Intercom talking state
Intercom failed state
Icon Description
Wi-Fi enabled
Wi-Fi signal strength from weak to strong after
connecting successfully
USB flash drive detected
Phone warning
CP960 line key icons
Icon indicator (associated with line key features):
Icon Description
Hold/Public hold
Private hold
Do Not Disturb (DND)
Voice mail
Direct pickup
Group pickup
DTMF
Prefix
LDAP
Local group
XML group
XML browser
Forward
Recall
Record
URL record
Recording starts successfully (record/URL record)
Multicast paging
Paging list
Zero touch
URL
Phone lock

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User guide
Call history icons
Icon Description
Received calls
Placed calls
Missed calls
Forwarded calls
Navigating menus and fields
To navigate menus and fields, you can:
• Tap corresponding keys on the touch screen
• Tap menu items, fields and arrows on the touch screen
• Press keys on the phone keypad
To operate your phone using gestures, follow these tips:
Gesture Description
Tap Touch an item on the screen with your finger, and then lift
your finger.
Long-tap Touch an item for about two seconds without lifting your
finger from the screen until an action occurs.
Swipe Touch and move. When you want to scroll quickly, swipe your
finger across the screen, either up, down, left or right.
Drag Touch and hold, then move. To stop scrolling, stop the
dragging motion.
Pinch
open
Touch the screen with two or more fingers, and then move
the fingers away from each other (stretch).
Pinch
close
Touch the screen with two or more fingers, and then move
the fingers toward each other (pinch).
Entering characters
The phone provides an onscreen keyboard and an onscreen
dial pad to enter data. The onscreen dial pad provides a
standard key layout, which enables users to use existing or
familiar key positions.
Topics:
• Using the onscreen keyboard
• Using the dial pad
Using the onscreen keyboard
Before using the onscreen keyboard to enter data, you need to
know the function of the keys on the onscreen keyboard.
Other things you need to know:
If you want to: Action
Position the cursor. Tap to position.
Select all characters.
1. Long-tap the entered characters
2. Do one of the following:
• Tap at the top of the touch screen
• Drag /to select all characters
Cut/copy characters.
1. Long-tap the entered characters
2. Drag / to select the characters you want to cut/copy
3. Tap / on the top of the touch screen
4. Long-tap the desired field
5. Tap Paste
Delete multiple
characters at one time.
1. Long-tap the entered character(s)
2. Drag / to select the characters you want to delete
3. Tap , or long-tap
English input method
Item Description
1 26 English letters
• Tap to enter letters
• Long-tap a key, then slide to choose
one of the options to enter an
alternate character
2 Delete key
• Tap to delete the entered characters
one by one
• Long-tap to delete two or more characters
3
Label automatically
to identify the
context-sensitive
features
Next key Tap to go to the next field.
Done key Tap to confirm the settings.
Send key Tap to dial out the number.
Go key Tap to browse the web page.
4 Two special characters
• Tap to enter special characters
• Long-tap the point key (.), then slide to
choose one of the options to enter an
alternate character
5 Space key • Tap to enter spaces
• Long-tap to change input method
6Tap to switch to the numeric and symbolic
input mode.
7Tap to switch to the uppercase
input mode.

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User guide
Item Description
4 Space key • Tap to enter spaces
• Long-tap to change input method
5Tap to switch to the lowercase input mode.
6Tap to switch to the numeric and symbolic
input mode.
Using the dial pad
You can use the dial pad on the Dialing screen to enter data.
The onscreen dial pad only provides digit keys, the #key and
the *key.
You can tap to use the onscreen keyboard.
Related topic:
Using the onscreen keyboard
Chapter 3: Customizing your phone
You can personalize your IP phone by customizing
various settings.
Topics:
• Changing the administrator password
• Wallpaper
• Screen saver
• Changing the screen backlight brightness and time
• Changing the language
• Time and date
• Phone lock
• Line keys
• Wireless network
• Connecting a mobile phone using Bluetooth
Tap to switch to the numeric and symbolic input mode,
as shown below:
Item Description
1 Numbers
• Tap to enter numbers
• Long-tap a key, then slide to choose
one of the options to enter an
alternate character
2 Special characters
• Tap to enter special characters
• Long-tap a key, then slide to choose
one of the options to enter an
alternate character
3 Delete key
• Tap to delete the entered characters
one by one
• Long-tap to delete two or more characters
4
Label automatically
to identify the
context-sensitive
features
Next key Tap to go to the next field.
Done key Tap to confirm the settings.
Send key Tap to dial out the number.
Go key Tap to browse the web page.
5 Space key • Tap to enter spaces
• Long-tap to change input method
6Tap to switch to the lowercase input mode.
7Tap to switch to the symbolic input mode.
Item Description
1 Numbers
• Tap to enter special characters
• Long-tap a key, then slide to choose
one of the options to enter an
alternate character
2 Delete Key
• Tap to delete the entered characters
one by one
• Long-tap to delete two or more characters
3
Label automatically
to identify the
context-sensitive
features
Next key Tap to go to the next field.
Done key Tap to confirm the settings.
Send key Tap to dial out the number.
Go key Tap to browse the web page.

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User guide
Changing the administrator password
Some features of the phone can be changed from the
Advanced Settings only. By default, you require an
administrator password to access the Advanced Settings.
The default password is “admin.”
For security reasons, you should change the default password
as soon as possible. If you do not change the default
password, the phone displays a warning icon in the status bar.
Procedure:
1. Navigate to Settings > Advanced Settings > Set Password
2. Enter the desired value in the Old PWD, New PWD and
Confirm PWD fields respectively
3. Ta p
Related topic:
Investigating warnings
Wallpaper
The IP phone comes with a default wallpaper picture; you can
change it to another built-in picture.
Changing wallpaper on the idle screen
Procedure:
1. Navigate to Settings > Basic Settings > Display > Wallpaper
2. Select the desired wallpaper image
3. Ta p Set wallpaper
Screen saver
The screen saver starts automatically when the IP phone has
been idle for a preset waiting time. You can stop the screen
saver at any time by touching the screen or tapping any key.
By default, your screen displays a built-in picture when the
screen saver starts.
Topics:
• Changing the waiting time for screen saver
• Setting the screen saver type
Changing the waiting time for screen saver
You can change the waiting time for the screen saver.
Procedure:
1. Navigate to Settings > Basic Settings > Display >
Screen Saver
2. Select the desired waiting time from the Screensaver
Waiting Time field
3. Ta p
Setting the screen saver type
The IP phone supports four screen-saver types: Clock, Colors,
Photo Frame and Photo Table.
Procedure:
1. Navigate to Settings > Basic Settings > Display >
Screen Saver
2. Tap the radio box after desired screen saver type
3. Ta p
Changing the screen backlight brightness
and time
You can change the backlight brightness of the touch
screen during phone activity and inactivity. The backlight
brightness automatically changes when the phone is idle for
a specified time.
You can change the screen backlight brightness and time in
the following settings:
• Backlight Active Level: The intensity of the touch screen
when the phone is active
• Backlight Time: The delay time to change the brightness of
the touch screen when the phone is inactive. Backlight time
includes the following settings:
–Always On: Backlight is on permanently
–15s, 30s, 1min, 2min, 5min, 10min or 30min: Backlight
is changed when the phone is inactive after the
designated time
Topics:
• Changing the backlight and time on the idle screen
• Changing the backlight on the control center

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User guide
Changing the backlight and time on the idle screen
Procedure:
1. Navigate to Settings > Basic Settings > Display > Backlight
2. Drag the Backlight Active Level slider to change the
intensity of the touch screen
3. Select the desired value from the Backlight Time field
4. Tap
Changing the backlight on the control center
Procedure:
1. Swipe down from the top of the screen to enter the
control center
2. Do one of the following:
• Drag the backlight slider: When dragging the slider,
the control center (except the backlight slider) and
notification center will be hidden. You can view the
intensity changes of the touch screen in real time
If you lift your finger, the control center and notification center
will be shown again.
• Tap . The intensity of the touch screen is changed to the
highest setting
• Tap . The intensity of the touch screen is changed to the
lowest setting
Related topic:
Changing the backlight and time on the idle screen
Changing the language
The default phone language is English. You can change the
phone language.
Procedure:
1. Navigate to Settings > Basic Settings >
Language & Input > Language
2. Select the desired language
3. Ta p
The phone language is changed to the selected one.
Time and date
You can set the time and date manually. The time and date
formats are also customizable.
Topics:
• Setting the time and date manually
• Changing the time and date format

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User guide
Setting the time and date manually
If your phone cannot obtain the time and date automatically,
you can set it manually.
Before you begin:
Check with your system administrator to find out if the manual
mode has been enabled.
Procedure:
1. Navigate to Settings > Basic Settings >
Time & Date > General
2. Enter the date and time in the corresponding fields
3. Ta p
The time and date set on the phone will be changed accordingly.
Changing the time and date format
You can customize the date with various time and date formats.
The built-in date formats are listed below:
Date format Example
WWW MMM DD Fri Sep 02
DD-MMM-YY 02-Sep-16
YYYY-MM-DD 2016-09-02
DD/MM/YYYY 02/09/2016
MM/DD/YYYY 09/02/16
DD MMM YYYY 02 Sep 2016
WWW DD MMM Fri 02 Sep
Note: Your system administrator can customize the
data format.
Procedure:
1. Navigate to Settings > Basic Settings > Time & Date >
Time & Date Format
2. Select the desired date format from the Date Format field
3. Select the desired time format from the Time Format field
4. Tap
Phone lock
The phone lock helps you protect your phone from
unauthorized use. You can lock your phone manually when you
are not using it. The phone is also locked automatically after
being idle for a specified time.
Topics:
• Phone lock and waiting time
• Setting the phone lock
• Setting a phone lock key
• Locking your phone manually
• Unlocking your phone
• Changing your phone unlock PIN
Phone lock and waiting time
When the phone is locked, mute touch keys and the touch
screen (except ) are locked. You are only allowed to:
• Dial emergency numbers
• Reject incoming calls
• Answer incoming calls
• End the call
You can set a waiting time to lock your phone automatically.
If the waiting time is set to 0, the phone will not be automatically
locked. You need to lock your phone manually.
Setting the phone lock
By default, the phone lock feature is disabled. If you want to
lock your phone, you need to enable this feature. You can
specify the waiting time to lock your phone automatically.
Procedure:
1. Navigate to Settings > Advanced Settings (default
password: admin) > Phone Lock
2. Select Enabled from the Lock Enable field
3. Enter the desired interval (0 to 3,600 seconds) in the
Auto Lock field
4. Tap
Related topic:
Phone lock and waiting time
Setting a phone lock key
Procedure:
1. Navigate to Settings > PIN > Change PIN
2. Tap

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User guide
Locking your phone manually
If you have specified a timeout to lock your phone automatically,
your phone will be locked after being idle for a specified time.
You can also lock your phone manually.
Before you begin:
Make sure that the phone lock is enabled and you have set a
phone lock key.
Procedure:
1. Tap the phone lock key
2. When the phone is locked, the lock icon appears on the
phone screen
Related topics:
• Setting the phone lock
• Setting a phone lock key
Unlocking your phone
Procedure:
1. Tap the screen or tap the Mute touch key; the phone screen
prompts you to enter an unlock PIN
2. Enter the desired PIN (default: 123) in the Unlock PIN field
3. Ta p OK. The lock icon disappears from the phone screen
Note: If you forget the unlock PIN, you can enter the
administrator password to unlock your phone, and then
change the unlock PIN.
Changing your phone unlock PIN
The default unlock PIN is 123. You can change it at any time for
security reasons.
Procedure:
1. Navigate to Settings > Basic Settings > Change PIN
2. Enter the desired value in the Old PIN, New PIN and Confirm
PIN fields respectively. The unlock PIN length must be
within 15 digits
3. Ta p
Line keys
You can assign predefined functionalities to line keys. You can
also define a label for a line key feature that will appear
on the touch screen. Line keys allow you to quickly access
features such as recall and voice mail. The line key can indicate
a monitored status when the line keys are assigned with
particular features, such as speed dial or intercom. The default
key type of line key 1 is Line. The default key type of line keys 2
through 30 is N/A, which indicates that these keys provide no
functionality until configuration.
Topics:
• Assigning functionality to a line key
• Changing the location of the line keys
• Deleting a line key
Assigning functionality to a line key
Procedure:
1. Do one of the following:
• Tap on the top-right of the line key line
• From the Home screen, navigate to Settings > Features >
Dsskey. Tap the desired line key
2. Select the desired key type from the Type field
3. Configure the settings for the corresponding key type.
For example, if you want a line key for intercom, configure
the Account ID, Label, Value and Extension for the line key
4. Tap